[Q] T-Mobile Service Down Frequently - Nexus One Q&A, Help & Troubleshooting

Has anyone noticed random times when your phone just won't connect to T-Mobile? No data/text/call.
This has been happening to me frequently when I was on CM7 and now the stock update. It just won't connect for an hour. I'm on 5.12 radio too which I believe is the most up to date.
The bars just go gray and sometimes have the x on them which means it can't even find the operator.

Where are you located? I am in Fort Worth Texas and have no issues with service except for certain areas which have never had decent reception.

No problems here and been running CM7 nightlies.
Also running radio 5.12

Rod3 said:
Where are you located? I am in Fort Worth Texas and have no issues with service except for certain areas which have never had decent reception.
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Click to collapse
Gainesville, FL. It shouldn't be the location since I've never had problems here in the past year

I haven't had any problems in Huntsville, Al. Also note, the 5.08 and 5.12 radios were originally from korean N1's. While they work fine normally, I believe they are not the most update US radio. I may be wrong on that, but I think that is the way I read it. Personally, I am running 5.08 and thus far, no problems from it.

Know-Fear said:
I haven't had any problems in Huntsville, Al. Also note, the 5.08 and 5.12 radios were originally from korean N1's. While they work fine normally, I believe they are not the most update US radio. I may be wrong on that, but I think that is the way I read it. Personally, I am running 5.08 and thus far, no problems from it.
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Click to collapse
I believe the Gingerbread OTA requires a 5.XX radio. The 5.08 radio is included in the OTA.

Ahh, Didn't pay attention since I already had 5.08 running on my phone.

Rod3 said:
I believe the Gingerbread OTA requires a 5.XX radio. The 5.08 radio is included in the OTA.
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Click to collapse
Mine stayed at 5.12. Do you think flashing 5.08 over may help? Like, right now I have no service. It's unreal

inaety said:
Mine stayed at 5.12. Do you think flashing 5.08 over may help? Like, right now I have no service. It's unreal
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Click to collapse
I think 5.08 would be a start.

Devastatin said:
I think 5.08 would be a start.
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Click to collapse
Can I just flash it like normal even though its a downgrade?

inaety said:
Gainesville, FL. It shouldn't be the location since I've never had problems here in the past year
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Click to collapse
Over the past few weeks I have been having similar problems in gainesville. It was pretty bad, I had no service for almost 24 hours on friday/saturday, the 25th and 26th I think. The phone will sometimes show signal, sometimes no signal - either way I get no text/data/calls. Im running WP7 and CM7 on an HD2, but my friends with tmobile experience similar problems here. Where exactly are you located? I am near the corner of archer and 13th st. and have no signal right now. I chatted with tmobile on friday when my phone was down and they said they were working on a tower. Just got off the chat with them now and they say they see no problems, but have filed a service request.

anap40 said:
Over the past few weeks I have been having similar problems in gainesville. It was pretty bad, I had no service for almost 24 hours on friday/saturday, the 25th and 26th I think. The phone will sometimes show signal, sometimes no signal - either way I get no text/data/calls. Im running WP7 and CM7 on an HD2, but my friends with tmobile experience similar problems here. Where exactly are you located? I am near the corner of archer and 13th st. and have no signal right now. I chatted with tmobile on friday when my phone was down and they said they were working on a tower. Just got off the chat with them now and they say they see no problems, but have filed a service request.
Click to expand...
Click to collapse
I'm on the corner of 13th and University. Yes, the same was for me on Saturday it was completely gone all morning. It came back really well on Saturday night but now its completely intermittent. I've tried reverting radios, and now I am even running Froyo to see if that was the issue. It relieves me its not my radio though if its just one of the towers here, but I'll try and talk to someone who has T-Mobile. It's terrible though

inaety said:
Can I just flash it like normal even though its a downgrade?
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Click to collapse
You will be fine downgrading through normal flash means. I have downgraded before after trying the 5.12 radio for a day.

I noticed a huge difference when going from cm7 nightleys w/5.12 to stock 2.3.3...no drop anything
also, if your connection is slow, check to see if you hit the data cap...f'ers got me last month with over 5gb dled... they just slow your connection speed

Maybe I did, I have been using my phone more often with Gingerbread and such coming out/end of the month. How did you check your cap?

Also keep in mind this can be due to t-mobile messing with the network whether is be upgrades or maintenance I dunno, although I haven't heard of it going down for periods of time that long before.

I just had a long chat with a T-Mobile rep.
She had me turn off my phone and did a hard reset on her side of things that seemed to have cured the problem for now. Only 2G would connect, however. I asked her why this would happen and she proposed "weather fluctuation" and that a hard reset can be achieved by letting the phone sit over night without a sim card in it......
I still believe my problem is going to persist, but hopefully this can help anyone. I am gonna jump back up to the OTA too (sitting on froyo during this).

inaety said:
I just had a long chat with a T-Mobile rep.
She had me turn off my phone and did a hard reset on her side of things that seemed to have cured the problem for now. Only 2G would connect, however. I asked her why this would happen and she proposed "weather fluctuation" and that a hard reset can be achieved by letting the phone sit over night without a sim card in it......
I still believe my problem is going to persist, but hopefully this can help anyone. I am gonna jump back up to the OTA too (sitting on froyo during this).
Click to expand...
Click to collapse
They tired to have me do this - apparently they are just trying to get your phone to connect to another tower. It didn't work for me, I guess there are no other towers my phone could reach. I bet your only getting 2g b/c you are connecting to a tower that is working but further away so you get weaker signal.

anap40 said:
They tired to have me do this - apparently they are just trying to get your phone to connect to another tower. It didn't work for me, I guess there are no other towers my phone could reach. I bet your only getting 2g b/c you are connecting to a tower that is working but further away so you get weaker signal.
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Click to collapse
Though that would make sense, it seems like whenever I don't have data, I also don't have voice/text. Which doesn't make sense to me. I can imagine having voice/text and no data. But it either all seems to work or all doesn't. I'm still up though
EDIT: Lost it again. What's going on T-Mobile?

inaety said:
Though that would make sense, it seems like whenever I don't have data, I also don't have voice/text. Which doesn't make sense to me. I can imagine having voice/text and no data. But it either all seems to work or all doesn't. I'm still up though
EDIT: Lost it again. What's going on T-Mobile?
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Click to collapse
Still out for me this morning - Im going to be sure i get a big discount on my bill after this, once I am able to call them up and talk to someone

Related

Signal keeps going in and out

Device: Tilt
Carrier: AT&T
ROM: Duttys_WM6.1_Official_5.2.19209_1_58_16_27
Have been running this rom for a couple of weeks with no problem. All of the sudden yesterday I noticed signal kept coming in and out, wasn't able to make or receive calls. Since then, I've tried a couple of diff ROMs, diff radios, and for some reason it just doesn't seem to catch a consistent signal. Signal keeps jumping from 3G to EDGE to having nothing. When I try to make a call or go online, signal just goes dead.
Any suggestions onto what could this be?
Thanks
same issue here....in NYC
i'm having the same issue.
if you switch the band signal (click on the phone icon on the top..then go Bands tab) to GSM. all is well. you will no longer rotate b/w EDGE and 3G when trying to make calls/internet. but when you revert the setting back to Auto, the phone may work for a short time while it still thinks its under EDGE. then when it senses 3G network available, it will try to connect to that signal and disconnect both your voice and data. i'm in New York City, so trying to get on 3G network is not an issue.
ive had this issue for about a week now thinking my setting got all messed up somehow. i've reflashed my tilt to the original ATT ROM from the HTC ATT ROM update from one of Dutty's ROMs. still doesn't work. i'm starting to think the 3G chip is fried...
AT&T technicial support can't help either. the guy i had on the phone said there was a 3G tower literally a block away...
might have to call warranty to get it exchanged...
does anyone else have any ideas why this does this?
Change the radio and see if this helps. I keep a copy of all 6.1 radios on my phone so I can flash on the go for the best signal possible.
P1Tater said:
Change the radio and see if this helps. I keep a copy of all 6.1 radios on my phone so I can flash on the go for the best signal possible.
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Click to collapse
I've tried a couple of different radios with no luck. Thing is, it just happened out of nowhere... yesterday morning worked, yesterday night, it was acting up, no change in ROM or radio...
Thanks for your input.
sum1kool said:
I've tried a couple of different radios with no luck. Thing is, it just happened out of nowhere... yesterday morning worked, yesterday night, it was acting up, no change in ROM or radio...
Thanks for your input.
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If that is the case, then I would definitely call your service provider and see if they are having issues.
P1Tater said:
If that is the case, then I would definitely call your service provider and see if they are having issues.
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And If Your Cell Provider Happens to Be AT$T. Then the answer is definately yes.
JimmyMcGee said:
And If Your Cell Provider Happens to Be AT$T. Then the answer is definately yes.
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Click to collapse
haha... yeah, thats kinda what i figured. so now im "3G-less". im on EDGE only like my old blackberry... at least i have wifi, gps, camera in one device unlike any current BBs out there... still kinda sucks. ill give ATT-tech a shot anyway...
So, I called AT&T yesterday... was on the phone for a couple of hours with NO RESULT! They did they all the towers are working around my area with no problem though... i think it might be what finaldock said, "3G might be fried"
Any suggestions anyone?
Oh yeah, I'm running the ROM below now... still w/the same problem.
Duttys_WM6.1_5.2.19700_Hybrid V2_1_65.14.06

Connection Problems

Before i decided to flash a new rom i had been having issues with my phone getting, and staying connected. At first to just data connections, ie 3G. So i decided to try a cooked rom for the first time.
But since then i've had even more troubles getting my phone connected and keeping it connected. Ive been through Hyperdragon III Opal, Dutys latest rom, and now im on the latest AT&T rom, and still im having troubles. Ive hand entered in the Media net connection info so many times ive got it memorized, ive even tried cabs, turning proxy on or off, and just plaing letting it sit for a while. It seems as though every time i try something new it might for a second but next thing i know i lose connection and can't get it again without restarting my phone.
If it helps im currently using HardSPL 3.56, and my phone is running the AT&T ROM version 3.57.502.2 WWE and radio 1.65.21.18
This is a very urgent issue for me as in my job i use my phones internet almost daily.
Ok for a while there with the stock AT&T rom it was working just fine. I went to start adding in a few cabs and it was like my phone once again decided to hate me.
Im not trying shogunmarks DeathV4.1 and have NotATreoFans AT&T v3.2.5 Loaded downloading in case the other doesn't work. I don't even really care about having a really awesome cooked rom, working is about all i am after right now.
UPDATE: Tried both of those ROMs to no effect. ive now broke down and rolled back to the original ROM and SPL that came on my phone when i bought it from the store. I pray this at least gets it working long enough for the Touch Pro to come out and me to get enough money to buy one out of contract. Still if anyone has any ideas im all ears.
Ok i hate adding a new reply or bumping this but now things are getting desperate. I have been through checked and changed every setting, tried everything. now its not just data, the phone itself wont work as a phone. Calls wont go out or come in. If someone trys calling my phone it never goes through, it wont even go to voice mail. This makes no sense at all.
All that comes to mind at this point is a defective phone. If you bought the phone new, then it has a 1 year warranty on it, and AT&T will replace it for you. If it's been less than 30 days, then just box it up and go to an AT&T store for a full exchange.
EvansLight said:
Ok i hate adding a new reply or bumping this but now things are getting desperate. I have been through checked and changed every setting, tried everything. now its not just data, the phone itself wont work as a phone. Calls wont go out or come in. If someone trys calling my phone it never goes through, it wont even go to voice mail. This makes no sense at all.
Click to expand...
Click to collapse
Set the phone band to GSM manually and see if you can make phone calls. If that works then search for 3G problems. There are a lot of bad devices which suffer 3G not working.
Connection Settings
How did you set-up your data connection? Manually or automatic config?
NotATreoFan said:
All that comes to mind at this point is a defective phone. If you bought the phone new, then it has a 1 year warranty on it, and AT&T will replace it for you. If it's been less than 30 days, then just box it up and go to an AT&T store for a full exchange.
Click to expand...
Click to collapse
See this is what i was hoping for, it still being under warranty. I guess ill be calling AT&T today about it. Thank god i got 2 old phones standing by for times like this.
sys50000 said:
Set the phone band to GSM manually and see if you can make phone calls. If that works then search for 3G problems. There are a lot of bad devices which suffer 3G not working.
Click to expand...
Click to collapse
Yea i downloaded BandSwitch last night on a hunch it was just 3G, and low and behold my phone works fine on EDGE. I can make calls, and get the data connection working.
balsack said:
How did you set-up your data connection? Manually or automatic config?
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Click to collapse
I have tried doing it all by hand, cabs, and even the auto connection wizard. As i discovered last night it wasn't my settings but 3G just not working at all.
Thanks everyone
UPDATE: I called support after rolling my phone back to its original shipped ROM and SPL, and man did the guy at the call center almost crap when he heard how early of a ROM i was using. He said i have to install the newest update first then if its still borken (considering ive had the newest one on here before, i already know the answer to that) that they will send me a new one since im still in my warranty period Yea for customer support

3G Radio activity

Hello all,
I am having some issues with the 3G connection with my Dream that started a few weeks ago. There are times when it works just fine and I am able to use apps/maps/browser with no difficulty what-so-ever. Then out of no where it will stop working. I will have 3 or 4 bars, and it says I am connected at 3G, but only outgoing ('Up') arrow on the status bar lights up, while the incoming ('Down') arrow will not light up at all. Then finally after various wait times (2 to 10 minutes) the '3G' will disappear and light back up as if the radio is resetting and will work again for a few minutes before repeating the same process over again. If I enable the 2G only connection it works just fine. I do not see any pattern or correlation to this disconnect. I have tried wiping, reformatting the SD and re-flashing my phone with no help...
Any ideas? TIA
ROM: Cyan 4.0.4 Stable
Recovery Image: Cyan 1.4
Radio: 26I
Try airplane mode when this problem occurs.
maxisma said:
Try airplane mode when this problem occurs.
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Click to collapse
You mean enable airplane mode and then disable it again to reset the connection? I just tried it...did not help. Still sending information out but not downloading anything in return...
bethel03 said:
Hello all,
I am having some issues with the 3G connection with my Dream that started a few weeks ago. There are times when it works just fine and I am able to use apps/maps/browser with no difficulty what-so-ever. Then out of no where it will stop working. I will have 3 or 4 bars, and it says I am connected at 3G, but only outgoing ('Up') arrow on the status bar lights up, while the incoming ('Down') arrow will not light up at all. Then finally after various wait times (2 to 10 minutes) the '3G' will disappear and light back up as if the radio is resetting and will work again for a few minutes before repeating the same process over again. If I enable the 2G only connection it works just fine. I do not see any pattern or correlation to this disconnect. I have tried wiping, reformatting the SD and re-flashing my phone with no help...
Any ideas? TIA
ROM: Cyan 4.0.4 Stable
Recovery Image: Cyan 1.4
Radio: 26I
Click to expand...
Click to collapse
it could be your phone
but also it could be 3g service in your area.. it could be unstable or weak..
i.e. i get terrible 3g service in my nearest mall,but 2g works fine.
but in my house my 3g service is almost perfect.
R u using a datasim or not??
Check with ur telecom operator. Sometimes u need to be using a data only sim to be using 3g on the g1. It happened to me. Otherwise there might be some apn settings wrong or missing.
Thanks for the reply guys. I thought it could be the 3G in my area but I have had my phone for well over 6 months now and it has worked great at my house. I know t-mobile is still working on their 3G roll-out so it could be that as well. I really hope it is not my phone but with my luck...who knows...
As far as the datasim, I am not sure. Like I said, I have had my phone for 6+ months and 3G used to work just fine. Is there any way I can tell by looking at my T-mobile SIM to see if it is a datasim or not?
My G1 is doing the same thing!
I am in Atlanta and i have been noticing the same exact problem. I am also noticing that i am suddenly getting mobile versions of websites that i usewd to always get the full web version. I am on cyan 4.1.7. Not sure if it is the rom or the service but nonetheless i am experiencing the exact same problem.
Weird stuff... I am in Los Angeles in case people are wondering.
bethel03 said:
Thanks for the reply guys. I thought it could be the 3G in my area but I have had my phone for well over 6 months now and it has worked great at my house. I know t-mobile is still working on their 3G roll-out so it could be that as well. I really hope it is not my phone but with my luck...who knows...
As far as the datasim, I am not sure. Like I said, I have had my phone for 6+ months and 3G used to work just fine. Is there any way I can tell by looking at my T-mobile SIM to see if it is a datasim or not?
Click to expand...
Click to collapse
if you want to take more precautions..
u can go to a corporate tmobile store and ask them to replace your sim card. its just something basic. some sim cards go bad. i had to replace mine twice.
if you go to a booth in the mall or whatever they may charge u $25. in a corporate store,its usually free.
or you can call tmobile and ask them to take off your data plan and then add it cak on again.. this again is a basic troubleshoot for data related problems..
and if it is your phone(i assume you bought ur phone from tmobile) you should have a 1 year warranty. tmobile might exchange or call htc... all you really have to do is pay shipping.
brian_v3ntura said:
if you want to take more precautions..
u can go to a corporate tmobile store and ask them to replace your sim card. its just something basic. some sim cards go bad. i had to replace mine twice.
if you go to a booth in the mall or whatever they may charge u $25. in a corporate store,its usually free.
or you can call tmobile and ask them to take off your data plan and then add it cak on again.. this again is a basic troubleshoot for data related problems..
and if it is your phone(i assume you bought ur phone from tmobile) you should have a 1 year warranty. tmobile might exchange or call htc... all you really have to do is pay shipping.
Click to expand...
Click to collapse
Awesome, thanks for your help. I have had to replace my SIM card a couple of times as well with previous phones but that was due to MMS problems. I didnt think of 3G/SIM problems but I hope that is it. Thanks again!!
I went to the T-Mobile store today and they said that a lot of people have come in with the same problem. So apparently it is a problem with the 3G network here in Southern California (at least the area I live in). I am grateful it is not my phone or the ROM but still kinda ticked off I gotta deal with it until the issue is resolved...
bethel03 said:
I went to the T-Mobile store today and they said that a lot of people have come in with the same problem. So apparently it is a problem with the 3G network here in Southern California (at least the area I live in). I am grateful it is not my phone or the ROM but still kinda ticked off I gotta deal with it until the issue is resolved...
Click to expand...
Click to collapse
Ask them to reimburse you for the downtime
i too have been having the same problem as the original poster!
out of nowhere my 3g starts acting really funky and only the up arrow flases but it doesnt download anything. i hope this is a problem with the 3g network in los angeles otherwise idk what ima do.
djbootleg said:
i too have been having the same problem as the original poster!
out of nowhere my 3g starts acting really funky and only the up arrow flases but it doesnt download anything. i hope this is a problem with the 3g network in los angeles otherwise idk what ima do.
Click to expand...
Click to collapse
whenever this happens.. it usually means that ur in an area that has weak 3g. i.e. i get weak 3g service in my nearest mall.
or ur areas 3g network is bugging up. but most likely its the first one ^
im having the exact same problem. been having it for a week or so. i thought maybe it was a bug in cyans roms but its not. i will lose 3g connection but i have a full connection and only the uplink arrow is on. this is really pissing me off. i live in los angeles and its been having 3g for a while now and i have never experoenced issues like this with 3g

No Data? Anyone else?

Today my data connection went away (no G/E/3G). Rebooted and nothing. Phone service was ok. I called T-Mobile and they did something and told me to reboot and everything was ok. What did they do to fix it? I asked the CSR and he said my connection was stuck (what ever that means). This is on a CyanogenMod 4.1.6.
**Oops .. wrong forum. Please move this to the Q&A **
zoid_99 said:
Today my data connection went away (no G/E/3G). Rebooted and nothing. Phone service was ok. I called T-Mobile and they did something and told me to reboot and everything was ok. What did they do to fix it? I asked the CSR and he said my connection was stuck (what ever that means). This is on a CyanogenMod 4.1.6.
**Oops .. wrong forum. Please move this to the Q&A **
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Click to collapse
Heeeeyy!!!! I've been having the exact same problem since cm 4.1.6, except I only lose 3g. It works fine for a bit after reboot, but after a few minutes I lose the 3g downlink (it seems I'm still uploading just fine). I feared it was my phone's radio dying, but I guess I'll call T-mo too
OK.. happened again
I just lost all networking. What could be going on here? Have I reached some sort of data plan limit and they are shutting me down? Guess I'll call T-Mobile again.
Same thing here.
I oh so dread calling T-Mo's customer service.
URGH.
A few things to note.
1. It follows the SIM. Put the SIM in another phone and no networking.
2. TMobile said they refresehd the network in my area and now it works.
3. Co-worker had Data on his G1 while I didn't so it's not an area outage.
4. This has not happened before I installed cyan 4.1.6, could this be related?
5. They told me I need to replace my SIM. Should I roll back to 1.5 for that How can I hid the tricked out recovery mode
My phone ain't got no data so far this morning either.
could it be?
An issue with the last few Cyanogen ROMs that is causing T-Mobile to drop out data access? I can't think of what that would be. I put my SIM into my other G1 that has SoulLife's Rogers ROM on it. I will see how long that last.
Well I'm still running an old version of Cyanogen rom
Just restarted the phone and my data is back now.
This is why I use att.
crpercodani said:
This is why I use att.
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Click to collapse
Why cause your a homo?
supremeteam256 said:
Why cause your a homo?
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Click to collapse
LOL! Actually to be honest, I am have been experiencing the same thing with the more recent non-stable versions of cyanogen's mod. It seems like the data connection times out and ****. I am going to try to flash to a newer experimental version and see what happens
corp769 said:
LOL! Actually to be honest, I am have been experiencing the same thing with the more recent non-stable versions of cyanogen's mod. It seems like the data connection times out and ****. I am going to try to flash to a newer experimental version and see what happens
Click to expand...
Click to collapse
lol, sorry had to flame him. I use to have at&t a long time ago back when they was suncom and it was fine, but now everyone I know with at&t has the worst reception around here. I'll make sure to show codani this and let him know he ain't got no leg up.
corp769 said:
LOL! Actually to be honest, I am have been experiencing the same thing with the more recent non-stable versions of cyanogen's mod. It seems like the data connection times out and ****. I am going to try to flash to a newer experimental version and see what happens
Click to expand...
Click to collapse
I tried the latest and greatest (4.1.10.1) last night after T-Mobile reset things and this morning I had the same issue. Does the connection come back after a certain time the phone is powered down?
codani codani, your **** just sucks, get off of that att&t crap
gridlock32404 said:
codani codani, your **** just sucks, get off of that att&t crap
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Click to collapse
Yea he just jealous.
zoid_99 said:
1. It follows the SIM. Put the SIM in another phone and no networking.
2. TMobile said they refresehd the network in my area and now it works.
3. Co-worker had Data on his G1 while I didn't so it's not an area outage.
4. This has not happened before I installed cyan 4.1.6, could this be related?
5. They told me I need to replace my SIM. Should I roll back to 1.5 for that How can I hid the tricked out recovery mode
Click to expand...
Click to collapse
blueheeler said:
Same thing here.
I oh so dread calling T-Mo's customer service.
URGH.
Click to expand...
Click to collapse
zoid_99 said:
I just lost all networking. What could be going on here? Have I reached some sort of data plan limit and they are shutting me down? Guess I'll call T-Mobile again.
Click to expand...
Click to collapse
supremeteam256 said:
My phone ain't got no data so far this morning either.
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Click to collapse
I was down on data all morning myself. Just re-flashed the radio. Everythings back. I was in a panic.
By the way, I'm on Cyan's 4.1.10.1...
Look at all the complaints about tmoBLOW. I am happy with my att, and my $15 unlimited data. Alot better then having NO service at work or my house with tmobile, and only gprs when I had service. Att has ****ty service in tons of major areas cuz of all the iphone users, its a well known problem. If tmobile had 3g or hell even edge in my area I would of stayed with them.
supremeteam256 said:
Why cause your a homo?
Click to expand...
Click to collapse
Hey at least my carrier doesn't have Oprah endorsing it. Oh that's right I forgot you cry your heart out everyday to her you mushy bastard.
It's not the ROM as it happened again, this time on Soulife's Rogers Remix. I powered down the phone for about 5 minutes and then when I powered it back up I had data. So maybe calling T-Mobile is not required but something is killing my data and it takes down time to come back. The T-Mobile CSR said something about a stuck connection last night. I wonder what he meant?

anyone on ATT having data problems?

I've tried various different ROMs but it seems since installing the latest releases of Froyo I can't seem to get any kind of consistent data speeds any more.
One minute I'm getting 2mb the next I'm getting 200 or no connection at all. I've tried going back to other roms even 2.1 (cyanogen) but still have the issue. I don't know if it's network related or something is messed up on my phone.
I'm going to go back to completely stock everything (including radio) and see if I still have problems but just wanted to post here to see if anyone else has seen issues.
Thanks
Before you resort to messing with your device you might want to call AT&T and ask them whats up with you area. I found that 16 out of 20 towers in my arean were down and that was the problem. I continued to question them about what they were doing about it and found that the answer was nothing. The towers are Verizon owned and they cant do anything about it. They gave me a $280.19 credit on my account which almost pays next months bill.
I saved myself from the trouble and got next months bill paid.
Now, thats killing 2 birds with 1 stone
Yeah I've been having absolutely terrible data all day. I got on here looking for a thread about this. I'm also on AT&T. It has pretty much stopped working completely for the last two hours.
I read there was a nationwide outtage and people thought it was T-Mo but they claimed it was HTC.
Not real sure what the issue is but it's getting annoying.
vwauditech said:
Be you might want to call AT&T
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ya... I ended up calling them... they said not having my IMEI # on my account would cause strange things eventually when the system does it's scans or whatever... they added the # to my account and data seems fine now... well, fine within ATT standards lol
I have been having big issues with the data connection since froyo came out.
Data will get "stuck" on sending and no program (browser, sync, market, ...) will be able to send or receive data ... they all time out or give a network connection error.
The did do an IMEI scan. They shut off my data because I had an iPhone plan.
I just hulked out at the ATT store for half an hour.
I'm still using a GSM carrier because I want to switch phones whenever I please.
They put me on the smartphone data plan. What happens if I want to grab an iPhone 4 and switch back and fourth?
So Angry. Don't Tread on Me!
Well I feel like an asshole. SwitchPro Widget disabled my data connection.
**** it I'm getting an iPhone.
cstcyr said:
Well I feel like an asshole. SwitchPro Widget disabled my data connection.
**** it I'm getting an iPhone.
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f**kin troll...
anyways i always seem to have some issue with AT&T data. mostly 3G. i could be doing fine at one point and then a few minutes later, i cant load pages or do anything data wise and then im forced to turn the 3G off or connect to wifi if its around. $30/month for this crap?
xXJay_RXx said:
f**kin troll...
anyways i always seem to have some issue with AT&T data. mostly 3G. i could be doing fine at one point and then a few minutes later, i cant load pages or do anything data wise and then im forced to turn the 3G off or connect to wifi if its around. $30/month for this crap?
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If you look around, there's a broad array of AT&T data problems the last 2-3 days... So something is going on, and I highly doubt it has anything to do with any hardware, software, etc, except for specific examples of course.
Perhaps all the ipony 4 lusers downloading new fart apps?
Zenoran said:
ya... I ended up calling them... they said not having my IMEI # on my account would cause strange things eventually when the system does it's scans or whatever... they added the # to my account and data seems fine now... well, fine within ATT standards lol
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Click to collapse
Crock'o's###e (it's an Irish crock, so there's an "e" at the end). All they need is the SIM card #, or ICCID, to authenticate the user. The IMEI is irrelevant and if the network needs it, it's auto-pulled from the switch (GSM phones always broadcasts the IMEI when they connect, it's how they nab people for the data plans). What the rep is doing with the IMEI is just updating the billing system, not anything network related (again, since the network already has your info). Now...what happens is that whenever you change the SIM or IMEI in the billing system, it orders the network to push out an OTA SIM update. There is,however, an option to simply send the OTA without fudging with the numbers.
Oddly enough, I ran the "mark the spot" application and at the end, it asked me if I wanted to run a diagnostic test. I selected yes and then about 10 minutes later it sent me a free text message acknowledging that they received my issue.
Now i'm testing my speeds and everything seems back to normal!
I'm getting consistent 1.5 up and 1.5 down whereas I was getting < 100 each way a couple of hours ago.
I'm in MD btw.
ATnTdude said:
Crock'o's###e (it's an Irish crock, so there's an "e" at the end). All they need is the SIM card #, or ICCID, to authenticate the user. The IMEI is irrelevant and if the network needs it, it's auto-pulled from the switch (GSM phones always broadcasts the IMEI when they connect, it's how they nab people for the data plans). What the rep is doing with the IMEI is just updating the billing system, not anything network related (again, since the network already has your info). Now...what happens is that whenever you change the SIM or IMEI in the billing system, it orders the network to push out an OTA SIM update. There is,however, an option to simply send the OTA without fudging with the numbers.
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Click to collapse
Ya I've always been thinking the same thing but was rather desperate to get better results after a week of poor performance and, surprisingly, after updating the IMEI # I was getting full speeds again. It could be purely coincidental but I guess there's absolutely nothing wrong with having the correct IMEI on file.
ATT has been sucking lately. I don't know if it's the froyo radio or what but I have been experience a lot of lag when the phone has been off for a bit then trying to initiate a data connection. ATT's data network can be absolutely awesome or absolutely SUCK, depending on the time of day and network utilization. I think I'm ready to jump ship to sprint (apparently they've really cleaned up their network problems in central ohio) or verizon but the Nexus has me stuck to ATT until something significantly better comes a long to switch into.
Too bad all newer phones on other networks all have those craptastic sudo layers like sense and blur... that crap and the "personal touch" of the carrier to android releases always ends up in it being a small eternity before you actually get the latest android. This is why the Nexus stays in my hand... I sure hope someone else releases a vanilla android phone that's support as widely as the Nexus.
khaytsus said:
If you look around, there's a broad array of AT&T data problems the last 2-3 days... So something is going on, and I highly doubt it has anything to do with any hardware, software, etc, except for specific examples of course.
Perhaps all the ipony 4 lusers downloading new fart apps?
Click to expand...
Click to collapse
lol +1
but yea i hope it has nothing to do with hardware. i was just fine with my nexus one using 3G up until a few days ago. i hope this is AT&T's way of fixing their 3G. this better get cleared up soon cuz im sooo ready to jump onto Verizon's Droid X or jump on T-Mobile's Galaxy S (while still being able to use my sim card on my nexus). i always had issues with AT&T and i just tried to ignore it while i was on the iPhone 3Gs/Nexus One but now this is ridiculous. i have had a few nights were i would get no data service at all. i was scared as sh*t thinking i messed something up while i was flashing (i happened to have flashed something the night i had no data) but when i woke up the next morning, i had data again. im almost fed up with AT&T. im paying $175 a month for two lines and this is the crap i get?
iboj007 said:
Oddly enough, I ran the "mark the spot" application and at the end, it asked me if I wanted to run a diagnostic test. I selected yes and then about 10 minutes later it sent me a free text message acknowledging that they received my issue.
Now i'm testing my speeds and everything seems back to normal!
I'm getting consistent 1.5 up and 1.5 down whereas I was getting < 100 each way a couple of hours ago.
I'm in MD btw.
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Click to collapse
what does that do? does it help AT&T find the spotty service areas?

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