Earlier today my Milestone suddenly turned off. The battery was fully charged. However since it turned off it will not power on. I have tried another battery. I tried to power on with the sim card out and or the sdcard out. When I plug it in the wall charger the usb led light is dark. Whats weird is if I take the battery out and plug the wall charger in the led usb light flashes every other second, but when I reinsert the battery itr goes dark again. I cannot get it to power on. Anyone have any suggestions? And or been in a similar situation? Thank you to all in advance,
Can anyone offer any advise? Has anyone had a similiar issue? If so what happend, was it fixed?
With the full battery, will the M logo show up?
I get nothing. if I instert the battery and the charger the charger light by the usb will not light up. However if I take the battery out and then plug it in the charger the light on the usb flashes. But I get absolutely nothing, no power no display. I am in the usa and am using it on AT&T. I went to the Motorola Canada website and found it is still under warranty. However the phone was flashed with Cyanogenmod 6 (froyo) when it died. I am awaiting to hear what Motorola Canada says and hope it can be replaced. I purchased it from a reseller on ebay this last year, not from Telus or Motorola directly. So I am crossing my fingers and hoping it can get fixed, but preferably replaced.
By the way, thank you for the reply.
ah.. howabout the boot loader...
I just tried and I can even get the boot loader up without the battery inside.
To get the bootloader, press volume up and the camera button.
Also, sliding the keyboard out and in again can't hurt... it wakes mine up anyway...
Bootloader will not appear. The phone is completely and utterly dark. Absolutely no response not matter what I do. Still have not heard back from Motorola .
I dunno, I was hoping that something could be done since the usb light flashes without the battery... maybe that flashing is some kind of error code
Perhaps a different charger will be better
Just an idea from this thread http://androidforums.com/droid-support-troubleshooting/15813-droid-will-not-turn.html
But it might be valid.
Same thing happened to me. I sent it back to Motorola for repairs but it was such a hassle because I purchased it new off Craigslist from a Telus employee who won it in a company contest. All I had was the congratulation letter and they were pretty firm on having a receipt. I'm using it with Fido so I had to play dumb with someone at the Telus store and gave them my CDMA work cell number. They couldn't figure out why the phone was never activated on Telus but I kept insisting that I was using it up until it died so they sent it in.
When I got the phone back, the repair sheet said that it needed a software update. How they managed to turn the phone on to accept a flash is a mystery to me unless they have some kind of secret flash tools.
Related
I plugged in the wall charger last night before I sleep, and the phone is completely dead this morning. I've tried different battery and different charger, but I just can't turn on my device at all, the charging led doesn't even light up.
Any help is greatly appreciated.
ROM: Cyanogenmod CM6 Alpha 1
Kernel: IntersectRaven 2.6.35_AVS-925mV_CFS_20100705_2204
Recovery: RA Amon recovery v. 1.7.0.1
I had this once before with my HTC Hero. I tried swapping batteries, different chargers and nothing would bring it back to life.
HOWEVER! I plugged the phone into my PC via the USB and voila! Phone came back to life. I charged the phone fully via USB and then it worked fine with the mains charger after that.
Strange I know but hopefully this solves your problem.
Thanks for your reply, unfortunately that did not help.
I can hear a constant white noise when I hold the phone to my ears while plugged in to both wall / usb. But the charging led doesn't turn on and I can't power on the phone at all.
I also tried holding down trackball, volume down, and power for 5 secs.
Just trying to see if there's anyway to bring it back before calling HTC for a replacement... Does anyone know how much it'll cost for the replacement? Is it full $530?
Well if its not starting up at all then it shouldn't be bricked.. So i think you should still be under manufacture warranty since the phone still hasn't been out for a year so you should be able to get a free replacement because that's a manufacture defect.. So yeah try calling HTC or Google
Could be just battery... its definitely not bricked though, ask them to send you a new batt
xSunny said:
Well if its not starting up at all then it shouldn't be bricked.. So i think you should still be under manufacture warranty since the phone still hasn't been out for a year so you should be able to get a free replacement because that's a manufacture defect.. So yeah try calling HTC or Google
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Unfortunately if you read his sig... it may not be as easy as that.
Why? Coz he's rooted? HTC has good cust service. There have been lots of cases where HTC still honored replacements due to manufacture defect or hardware issues even after the device has been rooted. If they can't turn it on they wouldn't even know its rooted. Still I wouldn't mention it to them while trying to get a replacement though.
Amdathlonuk said:
Unfortunately if you read his sig... it may not be as easy as that.
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It's definitely not the charger or the battery as I have two N1 and I tried another battery. It also won't turn on with the charger connected.
I already called HTC for a swap. Hopefully they won't charge me for the replacement since it's unlocked.
Thanks for the replies
I was flashing the latest iceandfire rom, did a reboot and the Moto logo came up but it never booted. Holding the power button didn't do anything so I pulled the battery. Now there's nothing. The LCD never comes on, can't get into recovery or boot loader. No charging light, nothing...
This has happened to me before and I had it sent back to Motorola. They were able to reflash the phone, I know because I got the same phone back. How they managed to flash it without it powering up is a mystery to me but I know it's possible. Has anyone managed to do this? I would send it back to Moto again but this time, it's out of warranty.
Did you charge with USB cable? I had this once where USB charge completely failed. I just had to use my car charger and that fired the phone back up.
I had this happen to me also...use a Motorola brand (no copies) wall or car charger and leave it plugged in. My MS does this when it gets really close to 0% charged...
Sent from my Milestone using XDA Premium App
I don't think the battery is dead, it was full and I was plugged in while I did the flash. The charge light flicks on and then goes out when I plug any cable in but I'll give it a shot with the moto charger when I get home.
yeah, the phone's bricked... using all factory chargers and cables, it still doesn't power up.
I give up... tried all night to get it to the boot loader. I guess I'll be selling this thing for parts and use this iphone4 I got through Fido retentions until I figure out my next phone
Before you throw it away:
Try getting another (full) battery or another Milestone (to charge it), or something like this: (I am not allowed to post a link, so google: UNIVERSAL BATTERY CHARGER, select the first video in results).... charge it, then re-insert the battery and try to power on device holding d-pad UP + pressing power button.... it should bring you to bootloader mode, then connect usb cable and use RSDLITE to flash the appropriate SBF for your device and region..... and for ROMS (SBFs) google: milestone sbf, select the first link in results.... hope it helped... cheers....
Does the "McGiver" jumpstart thing using a usb cable with the device end cut and keeping some of the wires connected to the device in the battery compartment work on Milestone? I know a friend that could "unbrick" his Defy using this method....
Do you have a link? I remember reading this somewhere as well. It's worth a shot, not like the thing can be more dead. I still don't think it's the battery tho, it was full when I performed the flash.
Nevermind.... I found it, it didn't work... lol... oh well..
Sometimes the batteries memory will glitch
Not the battery, it was full when I did the flash and I tried jumping the battery terminals with a USB cable. It was good while it lasted but I already picked up a BNIB Captivate for $300 off Craigslist.
Anyone know what a Milestone sold for parts would be worth? It's about a year old and I would say the condition is 8.5-9.0/10
baoli said:
Not the battery, it was full when I did the flash and I tried jumping the battery terminals with a USB cable. It was good while it lasted but I already picked up a BNIB Captivate for $300 off Craigslist.
Anyone know what a Milestone sold for parts would be worth? It's about a year old and I would say the condition is 8.5-9.0/10
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Before you sell it, take out the battery, SIM card and memory card, then leave it for AT LEAST 5 days. Then try again.
I have a similar problem with my milestone, at first I thought it was dead, then after a week I tried again (just on the off chance) and was able to get into the bootloader menu and reflash it.
There is something inside the Milestone that holds charge for several days, and pulling the battery for at least 5 days seems to clear it. This has happened 3 times with mine, and each time I was able to get it started again.
This may not work for you, it depends on exactly whats wrong with yours, but its worth a try.
there is a post from a guy looking for the motherboard... u might want to see that... sorry for ur device
Well, I'm baffled.
Last night I looked down to see my Bionic bootlooping. I let it do its thing and after a few reboots it stopped. Whatever, it's android, it's buggy.
Then when I picked it up, I realized it wasn't even on anymore. I tried to turn it on, nothing. So, I pulled the battery for a minute, popped it back on, and... still nothing.
Long story short, I ended up going to Verizon, trying different batteries, chargers, etc, and I can't get an inch of life out of the phone.
I can see a white LED light up when the phone is connected via the stock USB cable. No other cable will do it, and the wall charger won't do it. I don't know if this really indicates anything or not...
Is there anything else I can even try? It won't even boot into recovery - I never see the red M at all, the screen doesn't so much as even flicker. Unfortunately I bought the phone second hand from an iPhone 4S switcher, so there's nothing I can do to get a warranty replacement.
It's back to my original Droid for now...
I had the same problem Sunday night. Called tech support and they overnight-ed a replacement.
Try holding Volume down + power from the off state for a few seconds then letting go.
Or try Both Volume buttons + Power.
If those do nothing, it sounds like you have a very expensive paperweight. You need a replacement, sorry.
Whatever you do, DO NOT send the phone into Verizon!
Make up some excuse like you lost it or someone stole it or something.
Had my first Bionic do this I said I lost it claimed on my insurance but new one acts up also usually when it's overheating got my old one to fastboot did a complete restore to stock tested it by steaming netflix that lasted for about half an hour now it's just a paper weight!
Sent from my DROID BIONIC using XDA App
Would Motorola honor the 1 year warranty?
cryptiq said:
Would Motorola honor the 1 year warranty?
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If it covers your excuse, yeah.
Tivo7 said:
If it covers your excuse, yeah.
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Based on what details we have from the OP, it doesn't sound like he did anything to damage or modify the phone. So if the phone is stock he should be able to get help from Moto I presume?
what i did was
i had the verizon rep patch me straight through to insurion and got my o.g droid replaced.
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
If you haven't messed with any system files and you're completely stock, you can take the phone in for repair.
It's rooted, but there's no way for them to tell if it won't boot.
Motorola's live chat rep offered to let me send it in for RMA repair. The fine print says, though, that the repair stops being free the second they see anything that voids the warranty. My assumption is that they'll never be able to tell it's rooted because they will need to just send a refurb if it's shorted out, but should I bother risking it?
c0LdFire said:
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
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Did you try calling Moto? It would be one thing if the phone has been in the market for say 16 months and then the 1 year warranty period would come into question, but in this case the phone hasn't been out for more 3 months so it should be covered. I could see where they would require a receipt to make sure it was purchased from an authorized reseller vs. a grey market seller, but it's worth a shot to give them a call.
Any chance you can get in touch with the person that sold you the phone?
Same thing happened to me...
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
hanafubuku said:
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
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Yeah your computer USB port does not provide enough power to compensate for the draw you will get off LTE. Your phone will eat much more juice than you are giving it. Leaving the battery out allows the phone to fully discharge any built up charges (ever had this with a laptop? Looks like a bad motherboard but you pull out the battery ans hold the power button down to drain the capacitors and then reinstall the battery and instant boot.) Same thing happening here would be my guess.
Leave the battery out overnight or hold the power button down for about 30 seconds. Put the battery back in and let it charge for awhile. Profit?
Sent from my DROID BIONIC using XDA App
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
Just an update -
I've been on the phone to motorola, they are sending a jiffy bag and it's going back to the repair center. This time under warranty.
I'd really like a fix now though :/ although I've tried everything under the sun.
xeon48 said:
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
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It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
SAW_JOK3R said:
It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
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It's in a jiffy bag ready to go back to SBE for repair. My case has been "escalated". All under warranty, thanks for the input. I think you're right it must be a hardware issue, I've tried everything to get it to work but the batter is basically not being recognised.
I'm more annoyed now at the fact I've paid £100 for a "repair", and will have to wait at least another week for this turnaround :/.
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
rmanaka said:
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
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I thought £100 was quite reasonable for a new phone with a smashed screen, particularly one as large and high quality as the n6. Not to mention the digitiser being attached.
I'm in the uk, apparently moto care is only available in the US at the moment.
My insurance, once the phone is returned, will be in the form of a ludicrously heavy duty case with built in screen protector!
Okay so I got my new Moto X yesterday and couldn't wait to get using it but when I took it out of the box it had no power at all and I had to plug it in and charge it which I have never seen before with a new phone.
Anyway it powered up after a few minutes and I charged it to full charge and enjoyed my phone all day today but I didn't get back in time tonight to plug it in and it died just before I got home. I plugged it in and nothing, not even the little green light that shows it is charging when off.
It has been on the charger(the one that came in the box) for the last hour and nothing still. I have tried holding power and volume down, power and volume up and holding just the power for over minutes. I have also tried to charge it with other chargers as well.
It is not recognised by my computer either.
If someone could help I would be very grateful.
Thanks
Update, I got it sorted by plugging it into a low powered charger from a standby phone we have in the house(Nokia 520) and after a few minutes when I pressed the power button it showed the charging symbol on a white background. Let it get to 4% and it powered on no problem.
Still a weird problem and even more so the fact that it was dead when I opened the box.
By the way the other chargers that I tried do work so not sure why only a low powered charger worked.
GTCC said:
Update, I got it sorted by plugging it into a low powered charger from a standby phone we have in the house(Nokia 520) and after a few minutes when I pressed the power button it showed the charging symbol on a white background. Let it get to 4% and it powered on no problem.
Still a weird problem and even more so the fact that it was dead when I opened the box.
By the way the other chargers that I tried do work so not sure why only a low powered charger worked.
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I've heard that sometimes Motorola sells the phones marked as warranty and said that is new. When you send back a phone to any company to warranty they often send you a brand new phone. What do you think they do with all those phones?
juliospinoza said:
I've heard that sometimes Motorola sells the phones marked as warranty and said that is new. When you send back a phone to any company to warranty they often send you a brand new phone. What do you think they do with all those phones?
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They sell them as refurbished phones, I doubt a company as like Motorola would sell those phones as new and be held liable if they were caught. Even the phones that are pulled for quality control are tests are sold as refurbished.
I'm going to let it run out of battery again and if it happens again then I will get it replaced.