I need to call 611 and gripe about some issues i'm having with my cappy. Does anyone know if at$t will run any sort of diagnostics remotely that will alert them that i'm running serendipity?
rpicaso said:
I need to call 611 and gripe about some issues i'm having with my cappy. Does anyone know if at$t will run any sort of diagnostics remotely that will alert them that i'm running serendipity?
Click to expand...
Click to collapse
Nope. When they check up, it's usually just the IMEI. They ask what you're using (KB1, JH7...) but they assume most don't even know what that means or where to find that info.
I recently have called them from my phone and they didn't mention anything about it not being stock. When I look at my account online from my computer it still shows the captivate.
Sent from my phoenix 5.2 js5, firebird 2 v1.0 powered SGH-I897 using XDA Premium App
I'd be careful with Cyanogen though. When I flashed Cyanogen, I received an e-mail from Google saying "Welcome to Nexus S!". I didn't check, but I wouldn't be surprised as AT&T started listing my number online as a Nexus S or some other random Android phone that isn't the Captivate.
In fact, that same question occurred to me today, because I'm running Cyanogen on my HTC Inspire and I need to dial in so they can set up my Voicemail (for some reason, whenever I switch phones my voicemail gets screwed up).
.Candy said:
I'd be careful with Cyanogen though. When I flashed Cyanogen, I received an e-mail from Google saying "Welcome to Nexus S!". I didn't check, but I wouldn't be surprised as AT&T started listing my number online as a Nexus S or some other random Android phone that isn't the Captivate.
In fact, that same question occurred to me today, because I'm running Cyanogen on my HTC Inspire and I need to dial in so they can set up my Voicemail (for some reason, whenever I switch phones my voicemail gets screwed up).
Click to expand...
Click to collapse
Are you sure you got it on cyanogen, and not on supercurios port? Because the cm rom has correct model numbers, where as supercurios port is a direct rip from the Nexus S.
Sent from my SGH-I897 using XDA App
The email you receive is not from at&t and is just because the rom uses nexus s market foot print.
Sent from my Captivate using XDA Premium App
The answer is almost certainly no. There is a capability using device management tools to report back ROM details but right now the care reps don't have any access to it or any procedures that use it. They don't even have access to your IMEI so don't worry about custom ROMs unless you are physically returning the device.
Sent from my SAMSUNG-SGH-I897 using XDA App
They cannot tell that your running a custom rom or even rooted.
sent from my Samsung Captivate running CM7 using XDA Premium App
trell959 said:
They cannot tell that your running a custom rom or even rooted.
sent from my Samsung Captivate running CM7 using XDA Premium App
Click to expand...
Click to collapse
What's more, based on my experiences with the Customer Service reps, most of them wouldn't care. The Front Office might, if you had to send in your phone, but every CS rep I've ever talked to has been mighty laid-back about the "rules."
TheEscapist said:
Are you sure you got it on cyanogen, and not on supercurios port? Because the cm rom has correct model numbers, where as supercurios port is a direct rip from the Nexus S.
Click to expand...
Click to collapse
Hmm... now that you mention it, you may be right. Odd...
mcord11758 said:
The email you receive is not from at&t and is just because the rom uses nexus s market foot print.
Click to expand...
Click to collapse
I realize that. But because of the fact that it uses the Nexus S market footprint, it would also (logically) use the same Nexus S footprint over the AT&T network. Otherwise, what you said makes no sense.
ianwood said:
The answer is almost certainly no ... but right now the care reps don't have any access to it or any procedures that use it. They don't even have access to your IMEI...
Click to expand...
Click to collapse
Oh gosh that is so far from wrong it's not funny. "Care reps", otherwise known as technicians who fix your problems have every right to access your IMEI number without your consent. Your phone's IMEI is stored by AT&T as a ref number, and can be accessed from the AT&T database at any given time, even by the technicians.
.Candy said:
Hmm... now that you mention it, you may be right. Odd...
I realize that. But because of the fact that it uses the Nexus S market footprint, it would also (logically) use the same Nexus S footprint over the AT&T network. Otherwise, what you said makes no sense.
Oh gosh that is so far from wrong it's not funny. "Care reps", otherwise known as technicians who fix your problems have every right to access your IMEI number without your consent. Your phone's IMEI is stored by AT&T as a ref number, and can be accessed from the AT&T database at any given time, even by the technicians.
Click to expand...
Click to collapse
The nexus s is available on at&t? No. So why would it have an at&t foot print?
Sent from my Captivate using XDA Premium App
From my experience i had a problem and they started asking for the baseband version. They found out i was rooted but i acted like i didnt know anything so they just told me to flash back to stock. So it really doesnt matter
Sent from my SGH-I897 using XDA App
I just replaced 2 captivates taking to both the tech department and warranty and was rooted running phoenix the whole time and they never said a word....replaced them both...of course I flashed back to stock before sending them back in though
Sent from my GT-I9000 using XDA App
bluemoon1221 said:
From my experience i had a problem and they started asking for the baseband version. They found out i was rooted but i acted like i didnt know anything so they just told me to flash back to stock. So it really doesnt matter
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Ok so they asked your baseband. And you told them something other than stock? Why?
Sent from my Captivate using XDA Premium App
.Candy said:
Oh gosh that is so far from wrong it's not funny. "Care reps", otherwise known as technicians who fix your problems have every right to access your IMEI number without your consent. Your phone's IMEI is stored by AT&T as a ref number, and can be accessed from the AT&T database at any given time, even by the technicians.
Click to expand...
Click to collapse
There is an IMEI record for the device you purchased NOT what you are actually using on the network. There is also a TAC reference collected by OTA whenever the SIM goes into a new device, but the care reps (industry standard term, btw) have no scripts using it as far as I know. For example, AT&T still reports me as having a Bold 9700 on my 1st line when it has actually been a Cappy since August. Bottom line, AT&T generally doesn't give a crap what device you use.
Sent from my SAMSUNG-SGH-I897 using XDA App
ianwood said:
Bottom line, AT&T generally doesn't give a crap what device you use.
Click to expand...
Click to collapse
More accurate to say they don't care so long as they get their money...
mcord11758 said:
Ok so they asked your baseband. And you told them something other than stock? Why?
Sent from my Captivate using XDA Premium App
Click to expand...
Click to collapse
That was because I didn't know a lot back then.... but it wasn't a big deal. They just told me to go back to stock and nothing else happened.
Sent from my phone
TheEscapist said:
Are you sure you got it on cyanogen, and not on supercurios port? Because the cm rom has correct model numbers, where as supercurios port is a direct rip from the Nexus S.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Happened to me....I never used supercurios...only CM7.
Fot the OP I doubt they can tell....even less they don't care. I used the sim from an old Sony dumb phone in my old unlocked Nokia N79...and used an unlimited data plan for $15 and tethered.
So yeah, don't worry.
Related
I am sure this has been asked before, but searching ia causing a FC for me. So I ask of you all, has anyone tried returning their rooted captivate? I have one that is build 1007 and I keep hearing that the gps works on build 1012 so I want to switch mine for one of those. So has anyone tried this? Does it work? Is there any risk in trying, like are they going to send me a new one, find out mine is rooted and charge me 500 for the new one? Obviously I would flash stock and if possible without rooting again, recover my imei and product code.
I don't need to hear "oh they can tell or oh just flash stock and it should be fine " I want to hear from people that have tried this or actually know something about it.
Sent from my GT-I9000 using XDA App
secretsquirrell said:
I am sure this has been asked before, but searching ia causing a FC for me. So I ask of you all, has anyone tried returning their rooted captivate? I have one that is build 1007 and I keep hearing that the gps works on build 1012 so I want to switch mine for one of those. So has anyone tried this? Does it work? Is there any risk in trying, like are they going to send me a new one, find out mine is rooted and charge me 500 for the new one? Obviously I would flash stock and if possible without rooting again, recover my imei and product code.
I don't need to hear "oh they can tell or oh just flash stock and it should be fine " I want to hear from people that have tried this or actually know something about it.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
3 phones so far.
Restore to stock using ODIN 1 click, and give it back. Make sure u format ur internal SD before u restore to stock to remove any traces left on sd card.
I am 10.07 build now, and GPS works great! The refurbs u get in 10.07 too are working fine. Looks like Samsung corrected them.
Returned a phone that was previously rooted. Removed root, using olcf app. Factory reset, reformat internal sd. Had no issues
Sent from my SGH-I897 using XDA App
where can I see the build number? sometimes my gps is working sometimes not.. grr
Sent from my SAMSUNG-SGH-I897 using XDA App
Under the battery
Sent from my SGH-I897 using XDA App
lyrad12 said:
where can I see the build number? sometimes my gps is working sometimes not.. grr
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
It's under your battery, it's the number that looks like 10XX that is above the sku
Sent from my GT-I9000 using XDA App
Hello,
I got the Samsung Captivate phone from AT&T but I cannot get Skype on there, it is only available for Verizon android phones, but is there a way to get Skype on my AT&T phone nonetheless?
I think its only available on 2.2...so that might be your problem.
...jeepers creepers mofo.s...
Yep gotta update your rom. I would suggest andromeda personally, its my favorite so far
Sent from my SAMSUNG-SGH-I897 using XDA App
Has nothing to do with Verizon.
MikeyMike01 said:
Has nothing to do with Verizon.
Click to expand...
Click to collapse
actually for a while skype was in a partnership with verizon (much like NFL Mobile) to only allow it on their devices
Yea you can get it but I never have been able to get it to work
Sent from my GT-I9000 using XDA App
I have skype downloaded on my cappy and its working but there isnt much point when theres no front facing goodness
I dont know if any other guy here went through this hysterical problem but yeah would like to inform those who flash more often without surmounting about thinking before doing it..
Also dev's i think this problem should be rectified immediately! !!
Here's what happened with (not so)lucky me
I flashed cm9 beta 2 directly over cm7 by tj_style..(edit wiped out data and dalvik cache too) and then after installation found out that my IMEI no. was null(0000000000000000)
Tried every possible legit method to restore my IMEI back but to no avail.
Googled everything but sooner got frustated
In the end i ended up in the samsung customer care center, acting all dumb like i had no clue about my phone and then there was my phone without imei.
I told them(care center ppl) that "last time i sent a text to a friend.
The next day i checked my cellphone , there was no signal coverage."
You know pretending like i had no clue about what the hell was happening and made out stories.
The funny part was that the center people believed everything.
Finally they took in my phone and gave it back after 2 and half weeks(after constant inquiring about my cell xD) & finally i had my original IMEI restored (salvage)
.
That was about my problem.
Still can't figure it out how my IMEI got washedoff adter flashing cm9 beta 2..
(Sigh).... .. but now I'm on the safe side. ^^
So i think its serious matter about wiping IMEI.. and it should be considred under attention.
Comeon guys i think this post needs atleast more discussion than this xD
Lol show some decency! !
lol
Sent from my GT-S5570 using xda premium
anybody here to comment
this is something serious s**** happening here!!
Sent from my GT-S5570 using xda premium
what is IMEI on a phone ?
IMEI(INTERNATIONAL MOBILE EQUIPMENT IDENTITY) no. is a number, usually unique, to identify GSM, WCDMA, and iDEN mobile phones, as well as some satellite phones. It is usually found printed inside the battery compartment of the phone. It can also be displayed on the screen of the phone by entering *#06# into the keypad on most phones.
The IMEI number is used by the GSM network to identify valid devices and therefore can be used for stopping a stolen phone from accessing the network in that country. For example, if a mobile phone is stolen, the owner can call his or her network provider and instruct them to "blacklist" the phone using its IMEI number. This renders the phone useless on that network and sometimes other networks too, whether or not the phone's SIM is changed.
source-(wiki)
Sent from my GT-S5570 using xda premium
thousandecibels said:
IMEI(INTERNATIONAL MOBILE EQUIPMENT IDENTITY) no. is a number, usually unique, to identify GSM, WCDMA, and iDEN mobile phones, as well as some satellite phones. It is usually found printed inside the battery compartment of the phone. It can also be displayed on the screen of the phone by entering *#06# into the keypad on most phones.
The IMEI number is used by the GSM network to identify valid devices and therefore can be used for stopping a stolen phone from accessing the network in that country. For example, if a mobile phone is stolen, the owner can call his or her network provider and instruct them to "blacklist" the phone using its IMEI number. This renders the phone useless on that network and sometimes other networks too, whether or not the phone's SIM is changed.
source-(wiki)
Sent from my GT-S5570 using xda premium
Click to expand...
Click to collapse
hmmm.. I have flashed ROMs many many times.. stock-based, CM7, CM9, MIUIv4 but never had this issue.. maybe that's why others are not reacting on your post..
yea brother i think so too
i think this happened only with (not so) lucky me..
or may be i did something wrong that corrupted my imei in efs partition of my sgm.
but neva mind hope so that it may not happen to anyone in future
Sent from my GT-S5570 using xda premium
I've read about the same issue with other devices when flashing roms. In some forums, they recommend to make a backup of the efs carpet from your phone before flashing roms.
XxReApErxX said:
I've read about the same issue with other devices when flashing roms. In some forums, they recommend to make a backup of the efs carpet from your phone before flashing roms.
Click to expand...
Click to collapse
yea you're right
but there ain't any procedure shown to backup efs folder of our sgm or even sg ace on the internet forums..
Sent from my GT-S5570 using xda premium
well there should be some way to back up our IMEI incase..
IF I HELPED YOU IN ANY WAY OR NO WAY
CONSIDER THANKING ME
thousandecibels said:
well there should be some way to back up our IMEI incase..
IF I HELPED YOU IN ANY WAY OR NO WAY
CONSIDER THANKING ME
Click to expand...
Click to collapse
mayby flash back to stock rom or 2.3.4 (KPI)
I don't know much but U can try?
coolriku said:
mayby flash back to stock rom or 2.3.4 (KPI)
I don't know much but U can try?
Click to expand...
Click to collapse
its okay now
but i think it may happen im future and thats what gives me goosebumps!!
IF I HELPED YOU IN ANY WAY OR NO WAY
CONSIDER THANKING ME
thousandecibels said:
its okay now
but i think it may happen im future and thats what gives me goosebumps!!
IF I HELPED YOU IN ANY WAY OR NO WAY
CONSIDER THANKING ME
Click to expand...
Click to collapse
Here's a solution to your problem.
http://forum.xda-developers.com/showthread.php?t=1264021
nishanty13 said:
Here's a solution to your problem.
http://forum.xda-developers.com/showthread.php?t=1264021
Click to expand...
Click to collapse
thanks man but i already went through it and it ain't applicable on galaxy low legacy devices..
anyways thanks..
Sent from my GT-S5570 using xda premium
this seems to be a problem woth the efs folder.... you have to go to the service center
it happened to me once, when I moved from froyo to gingerbread. I talked with a guy in store in Chile and with a box that he connected to my galaxy mini, he restored my IMEI. He did not even ask for an explanation just the money (which was like USD $ 1)
Lucky me we have those guys XD
komodin28 me too.
well this problem should be explained well..
Sent from my GT-S5570 using xda premium
First thing :-
IT'S NOT A BUG.
nishanty13 said:
First thing :-
IT'S NOT A BUG.
Click to expand...
Click to collapse
if its not a bug then kindly mind to explain this imei contradiction..
Sent from my GT-S5570 using xda premium
Pulled this from my Nexus 7. Works on my Nexus S running latest Jellybro Kang. Thought I would share as this version lets you use more than just a Citi or prepaid card.
Version R1.5-R75-v6.apk
I'm not on the nexus s, but do you know if this will work without a data connection? I know the n7 doesn't need one but my gnex does. I'm wondering if you need data for this version to work on a phone.
Sent from my Galaxy Nexus using xda app-developers app
I keep getting a error when opening the app. Says "movie network or phone not supported" how do I fix this? I'm using adamg jellybelly!
Sent from my Nexus S
Maybe I should give it a try.
I just uninstalled and reinstalled. No issues here. Also, I believe it does need data as payment info is stored in the cloud instead of the device itself.
slugger410ft said:
I just uninstalled and reinstalled. No issues here. Also, I believe it does need data as payment info is stored in the cloud instead of the device itself.
Click to expand...
Click to collapse
Hmmm... I wonder why it works for the nexus 7 but wouldn't work like that for a phone. I tried to use wallet on my phone in a store the other day and in the middle of authentication I lost signal and had to start over. I may test pulling the wallet apk off my n7 and try installing on my phone to see if it works the same. Thanks guys!
Sent from my Galaxy Nexus using xda app-developers app
How about networks other than Sprint and AT&T?
Does anybody know if this works on T-Mobile or other "blocked" networks?
Currently I am running the version patched by MoDaCo (1.1-R63-v12 See this thread) on my T-Mobile Nexus S. Unfortunately, this revision doesn't implement the new functionality to use cards other than Mastercard.
Does anyone know if the new apk still contains the device and carrier checks? If so then us T-Mobile people will still need a patched version.
yes it does contain the device/carrier checks... though you could always just try... instead of waiting for an answer... you would have known 5 minutes ago...
I just successfully installed it on my rooted T-Mobile Nexus S. Everything seems to be working fine. That Unsupported Device banner at the top is still there though. I haven't gone out to test it at a payment terminal yet.
Sent from my Nexus S using xda app-developers app
MotorcycleKopp said:
I just successfully installed it on my rooted T-Mobile Nexus S. Everything seems to be working fine. That Unsupported Device banner at the top is still there though. I haven't gone out to test it at a payment terminal yet.
Sent from my Nexus S using xda app-developers app
Click to expand...
Click to collapse
The unsupported device warning is because your phone is rooted.
Sent from my Galaxy Nexus using Tapatalk 2
THANK YOU, THANK YOU, THANK YOU!
I've been trying tutorials and tricks to get Wallet to install, to no avail, for >hour. This worked perfectly. Can't wait to try it with my Visa card now that they're supported.
Just tried it on the aokp kang on my i9020t on T-Mobile and got insecure element. Had to flash my nandroid that had 1.1 r41v8 installed which is really old unfortunately. Would love to get a newer version working...
Thanks for this. Installed fine and got my cards added on Kali's CM10... Now just have to try it out and see if I can still make purchases.
Sent from my Nexus S using xda premium
Unfortunately Google wallet is not yet available for your device or mobile Carrier
Anyone know how to get past this?
Installed on my VZN Nexus with the little banner due to I'm rooted and it seems to work just fine. Let me register, etc. I just have not tried it out at a store yet. We don't have to many places that accept it (or I just don't but a few).
Oh, thanks for the updated .apk Not sure why Verizon is such a [email protected]#$ and not let us use it.
Esra said:
Unfortunately Google wallet is not yet available for your device or mobile Carrier
Anyone know how to get past this?
Click to expand...
Click to collapse
If you aren't in the states, it won't work.
Why are rooted phones not supported, is it unsafe?
dckmastaflex said:
Why are rooted phones not supported, is it unsafe?
Click to expand...
Click to collapse
Its fine. It still works fine... they just won't support it if you have an issue. Basically saying they aren't responsible in case something were to happen.
Sent from my Nexus S using xda premium
d_phekt said:
Its fine. It still works fine... they just won't support it if you have an issue. Basically saying they aren't responsible in case something were to happen.
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
Do unrooted people that are side loading the app still get the message because it wasent installed directly from the app store? I'm scared to do it with the message I would hate to be robbed and have Google tell me eh your rooted.
dckmastaflex said:
Do unrooted people that are side loading the app still get the message because it wasent installed directly from the app store? I'm scared to do it with the message I would hate to be robbed and have Google tell me eh your rooted.
Click to expand...
Click to collapse
Unrooted shouldn't see it. I can't confirm tho... my phones been rooted from day one. Maybe someone with stock ROM can chime in and help more.
Sent from my Nexus S using xda premium
Sprint has a policy of switching costumers to a different device after 3 exchanges. I'm waiting for my 3rd HTC one, all for the same reason with the SIM card error. I can't imagine that this replacement will be any different. With that being said what choices will I have for a new device
Sent from my HTCONE using xda app-developers app
tommason1968 said:
Sprint has a policy of switching costumers to a different device after 3 exchanges. I'm waiting for my 3rd HTC one, all for the same reason with the SIM card error. I can't imagine that this replacement will be any different. With that being said what choices will I have for a new device
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
S4 pretty much. Maybe a Note II.
Quick question, are you taking the SIM card out at any time, or are you not touching it? Because I only ever had problems with mine after I removed it from my phone and put it back in.
I also have the sim card error but it comes and goes every once and a while. When ever I get it it usually goes away after 15-20 min. Even with all the issues the HTC One has I would never trade it in for any of the phones available atm.
FrostyF7 said:
I also have the sim card error but it comes and goes every once and a while. When ever I get it it usually goes away after 15-20 min. Even with all the issues the HTC One has I would never trade it in for any of the phones available atm.
Click to expand...
Click to collapse
Same. I haven't had the sim error, does it just deny LTE? If thats all it does I'd suffer for a bit (if you don't have a time restraint) and see what the Nexus5 announce says. The word is it has the CDMA bands for Sprint use and I've been itching to get my hands on a true nexus phone.
eXplicit815 said:
S4 pretty much. Maybe a Note II.
Quick question, are you taking the SIM card out at any time, or are you not touching it? Because I only ever had problems with mine after I removed it from my phone and put it back in.
Click to expand...
Click to collapse
I've never touched it. My thought I'd that I shouldn't have to do quick temporary fixes on the phone. That and possibly giving Sprint a reason to deny liability.
Sent from my HTCONE using xda app-developers app
FrostyF7 said:
I also have the sim card error but it comes and goes every once and a while. When ever I get it it usually goes away after 15-20 min. Even with all the issues the HTC One has I would never trade it in for any of the phones available atm.
Click to expand...
Click to collapse
Honestly that's my true feelings. I'm totally happy with the phone aside from the problem with the SIM card
Sent from my HTCONE using xda app-developers app
tommason1968 said:
Sprint has a policy of switching costumers to a different device after 3 exchanges. I'm waiting for my 3rd HTC one, all for the same reason with the SIM card error. I can't imagine that this replacement will be any different. With that being said what choices will I have for a new device
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Really? That's a policy? I went through 7 or 8 Evo Shift's, and they never told me to switch devices (as much as I would have liked to).
tatonka_hero said:
Really? That's a policy? I went through 7 or 8 Evo Shift's, and they never told me to switch devices (as much as I would have liked to).
Click to expand...
Click to collapse
Yes it is. I've had to use it a few times back when I had the Samsung moment, which was replaced with another forgettable device
Sent from my HTCONE using xda app-developers app
tommason1968 said:
Yes it is. I've had to use it a few times back when I had the Samsung moment, which was replaced with another forgettable device
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I even asked to get a different device the last time I took my Shift in for a warranty exchange, and they wouldn't let me.
When you had the issue do you just call sprint warranty? or do you have to go into the store and state your issue?
Sent from my HTCONE using XDA Premium 4 mobile app
tatonka_hero said:
Really? That's a policy? I went through 7 or 8 Evo Shift's, and they never told me to switch devices (as much as I would have liked to).
Click to expand...
Click to collapse
It's a policy to OFFER a different device after the three, but not that you HAVE to change to a new device.
eXplicit815 said:
It's a policy to OFFER a different device after the three, but not that you HAVE to change to a new device.
Click to expand...
Click to collapse
They wouldn't even let me switch when I asked.
I dunno, maybe it's the advantage premium plan I'm on that changes things. It's nice because it's less than most of the plans, but I've got to go to a repair center for anything, I can't just switch things over the phone.
JC_Miller said:
When you had the issue do you just call sprint warranty? or do you have to go into the store and state your issue?
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I have done it through the Sprint store that I go to.
Sent from my HTCONE using xda app-developers app
People who haven't been able to fix the SIM error.
Have you tried updating your Service profiles?
Just contact Sprint via chat, and ask them to re activate your device. They should ask you for your IMEI number.
Make sure they ask you for it. I had this happen to me after I got my phone's board replaced. The chat guy kept telling me to get a new SIM card, and I kept telling him it was pretty much the same phone, and exactly the same card. So yeah.
tatonka_hero said:
They wouldn't even let me switch when I asked.
I dunno, maybe it's the advantage premium plan I'm on that changes things. It's nice because it's less than most of the plans, but I've got to go to a repair center for anything, I can't just switch things over the phone.
Click to expand...
Click to collapse
From what I remember when I worked there it had to be a manufacturer defect every time and the 3 swaps have to occur within a 6 month time frame. Not sure if yours fell into that. If they did then your store might be more screwy than others. Or you just weren't upset enough
Sent from my One using xda app-developers app
tommason1968 said:
Yes it is. I've had to use it a few times back when I had the Samsung moment, which was replaced with another forgettable device
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
Sent from my HTCONE using xda app-developers app
budde2 said:
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
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I'd be pis:angel:sed if they offered me an S3 to replace my one. It should be an equivalent phone of equal value, not last years phone that's free on contract.
budde2 said:
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
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That would be great. Thank you
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budde2 said:
It is not policy to switch after ther 3rd time it is at the discretion of the store. I doubt you would get a S4 they will probably offer a S3 I'm pretty sure a S3. I work at Sprint in Tampa Fl. If you like I could check tomorrow what they are offering for a trade. We use a system called Eticket and it will till me what they have to trade
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Seriously? An S3? That doesn't make any sense to me. It should definitely be an S4. When we had the EVO and Epic come out a lot of EVOs had issues and several people were able to do the swap and we got them into Epics. A phone a year older with much lower specs shouldn't qualify as a comparable device.
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Scotch tape fixed it for my wife's phone also make sure SIM surface is super clean. My wife's phone had a big greasy finger print on contact side and recurring issues but after scotch taping on plastic side to keep it tight it's fixed. But I never had this issue on mine, I did however blow a speaker and swapped it a month ago.
I wouldn't take another phone over this still.
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