Hey guys,
I'm trying to update my gf's Galaxy S to JP6 via the latest Kies 2. The program connects initially and notifies about a firmware update.. accepting this brings up some T&C nonsense, choosing 'accept' brings up a box asking what to backup, at this point whether I backup or skip it will bring up an error about failed update, i9000 disconnected etc...
I've uninstalled & reinstalled Kies, no difference, can anyone suggest what the issue is and how to fix it?
It's UK O2 Branded, currently running JP5 (which was updated by an older version of Kies v1.5 that worked on Win XP). The PC in question this time is running Windows 7 64bit. I rooted the phone using SuperOneClick and had installed RyanZA's OCLF v2 from the market.. i've undone the OCLF now though.
Kies and Win 7 x 64 i have never got it working . But have on Win 7 x32 .
jje
viva.fidel said:
Hey guys,
I'm trying to update my gf's Galaxy S to JP6 via the latest Kies 2. The program connects initially and notifies about a firmware update.. accepting this brings up some T&C nonsense, choosing 'accept' brings up a box asking what to backup, at this point whether I backup or skip it will bring up an error about failed update, i9000 disconnected etc...
I've uninstalled & reinstalled Kies, no difference, can anyone suggest what the issue is and how to fix it?
It's UK O2 Branded, currently running JP5 (which was updated by an older version of Kies v1.5 that worked on Win XP). The PC in question this time is running Windows 7 64bit. I rooted the phone using SuperOneClick and had installed RyanZA's OCLF v2 from the market.. i've undone the OCLF now though.
Click to expand...
Click to collapse
Try to run Kies as "administrator" with "windows xp compatibility mode".
viva.fidel said:
Hey guys,
I'm trying to update my gf's Galaxy S to JP6 via the latest Kies 2. The program connects initially and notifies about a firmware update.. accepting this brings up some T&C nonsense, choosing 'accept' brings up a box asking what to backup, at this point whether I backup or skip it will bring up an error about failed update, i9000 disconnected etc...
I've uninstalled & reinstalled Kies, no difference, can anyone suggest what the issue is and how to fix it?
It's UK O2 Branded, currently running JP5 (which was updated by an older version of Kies v1.5 that worked on Win XP). The PC in question this time is running Windows 7 64bit. I rooted the phone using SuperOneClick and had installed RyanZA's OCLF v2 from the market.. i've undone the OCLF now though.
Click to expand...
Click to collapse
Could you fix it?
End to the Noob Bashing...
Just realised that i was looking at the wrong post when i posted this data so the reasons for posting bit at the top of this will make no sense....sentiment still true though. Hope it helps either way.
Ok, i'm a Techie. I know without a shaddow of a doubt that my Laptop is fine in every respect and yet it was doing this to me also.
Believe me when i say, you're not insane, and despite what others say you DO have a valid question which DOES deserves a valid answer...ENOUGH of the trollish Noob bashing 'non answers'.
If you are having the EXACT same issue as the original poster, heres what you do:
With your phone unplugged....
Update Kies:
Make sure you have updated Kies to the most recent version. Either do this by going to your mobile phone opperators website and downloading the updated software version directly or by using the help --> Check for Updates option. Latest version at time of writing is: 2.0.2.11071_128.
Once up-to-date, close Kies. Although probably not essential, use 'Task Manager' to end any Kies related processes.
Uninstall Samsung USB Driver Software:
1) Navigate to Control Panel and open either (Windows 7/Vista) 'Programs and Features' or (Windows XP/2000) 'Add Remove Programs'
2) Scroll through the list of programs to find one called 'SAMSUNG USB Driver for Mobile Phones'. If it is installed, right click it and select 'Uninstall'
3) Run through the process of uninstalling the software.
Tidy up Devices:
1) Right Click 'My Computer' select properties
2) On windows 7 (possibly Vista also...dont know as I skipped that generation) ONLY, select the 'Advance System Settings' option over to the left of the window.
3) Select the 'Advance' tab in the 'System Properties' window that appears.
4) Click 'Environmental variables'
5) In the 'System Variables' section of the window that appears, click 'New...'
6) In 'Variable Name:' type 'DEVMGR_SHOW_NONPRESENT_DEVICES' without the quotes
7) In 'Variable Value:' type '1' without the quotes
8) Click 'OK' times 3 to exit the windows you opened
9) If Windows 7 (or Vista) close the 'View basic information about your computer' window also.
10) Open 'Control Panel' and navigate through to 'Device Manager'
11) Click the 'View' menu and select 'Show Hidden Devices'. This will display all mothballed devices i.e. those devices which have previously been plugged in but then removed. Windows stores a record of the drivers in the background of the system to speed up the process of installing the device drivers when you next plug in said device. Sometimes, in the case of Network Cards for example, not only will it store the drivers but it will also store its settings. This can cause a problem as if you were to plug in a replacement Network Card and set it to use the same static IP address, the mothballed device will clash with the current device. Without the environmental variable setting being configured as above, even when you show hidden devices, mothballed devices remain hidden.
12) Starting from the top, expand each of the branches in the tree to see the devices within them.
13) Look for anything with a 'Samsung', 'MTP', 'GT-I9000' prefix. If found, right click and select 'Uninstall' and confirm at the prompt. BE CAREFUL NOT TO UNINSTALL ANYTHING YOU ARE UNSURE ABOUT. Google it if need be to figgure out what it is and if its not a Samsung or android related device then leave it well alone.
14) Close Device Manager once you have assessed the final branch.
Re-Install Samsung USB Driver Software:
1) Open Kies
2) Expand the 'Tools' menu and select the 'Install Driver' option.
3) Click ok to any prompts to fire off the process.
4) Wait for it to complete.
5) On completion click 'Ok' to acknowledge if required.
At this stage, it may be worth turning off your Windows Firewall and AV scanners just to be on the safe side. Probably not an essential step but may make a difference. If you're not confident enough with computers to do this then dont bother.
Re-Connect Samsung Galaxy Device:
1) Plug the Micro USB cable that came with your device in to ANY of your most trust worthy USB sockets.
2) Plug the other end into the Micro USB socket of your Samsung Galaxy S.
3) Allow Kies to pickup your device and display the storage information proving it is properly connected.
4) If an update is avaialble for your device, Kies should prompt you. If you are confident that you have all the data backed up onto your computer, then proceed with the Firmware update.
5) Click either the Backup or Skip Backup option.
6) Panic a little when the device appears to disconnect YET AGAIN!
7) Chuckle to yourself knowingly once it blasts through this onto the update.
8) Once completed unplug from and re-plug your Samsung into your computer again.
9) Upload your backed up data.
10) Get rid of the God-Awful default dasktop layout that your Mobile provider forces onto you.
SORTED!
Dont know what causes this but what i have noticed is that once you have tidied the mothballed system devices related to your phone and re-installed the device drivers again, it appears as if there isn't any devices named with the prefix of 'MTP' in the device list but there are a few more labelled with a 'Samsung' prefix.
I suspect this is something to do with Samsung at long last fully qualifying their own drivers but not bothering to tidy up the mess that the old devices left behind as part of the Kies update process. Either that or Windows prevents the Samsung USB Driver installer software from being able to delete/update existing Samsung devices.
Enjoy!
I wish I could say this worked for me... but alas, it has not...
This is from a post I entered earlier today... (no change from this either)
ghosty_uk said:
... steps that worked for me
1, downloaded MyBackup (free version)
2, did backup of both apps and data (put both on ext memorycard)
3, used the restore to factory option under privacy in the settings menu
4, unmounted internal sd card and formated it (to remove the mtp loop issue)
5, run kies,
6, select update firmware,
7, at the box where it says no device connected, put into test mode (ctrl + alt + U + P)
8, connected phone
9, detected thaqt there was an update to JM1 available
10, started update,
Click to expand...
Click to collapse
I have yet to do any of this (other than get a backup using MyBackup), but have some questions... (noob here)
Step 3: Will this remove all the definitions for my phone number and/or provider as well?
Step 7: the CTRL+ALT+U+P thing doesn't work with Kies 2.0.2 so if I am unable to do an update, will the phone be at Froyo (2.2) as it is now? or does it revert to 2.1 (which it was when I bought the unit)?
I also got this "Informational" record from the Event Manager... (I could hear the system connect, then drop the Kies connection)
Fault bucket 17725111, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\MS_COMP_MTP
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
D:\Dad\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_d1b8bb6482961a133bbee52e8072f0433f363959_21d02bae
Analysis symbol:
Rechecking for solution: 0
Report Id: 5ebfff60-c94e-11e0-948f-005056c00008
Report Status: 0
Well had to go through Samsung Support... they got me to reset to factory default (since I had a backup) then do the Kies update...
All is better although it would be nice to know what had gone wrong...
Related
Hi,
I had earlier opened a thread regarding this issue. But that was having more than one query and was misleading.
I need to install Froyo JP6 (the official one - no custom ROMs). Currently I'm having JF3.
Kies is not working for me (The MTP application in the mobile opens up, but gets restarted while getting connected to kies, so kies is not recognizing my mobile).
How shall I install JP6 without Kies?
Is it possible to install from mobile itself? (like installing apk file?)
nandihno had told me to install using odin. But i couldn't find it in dev section. Can anybody provide me the link for odin foryo JP6?
Thanks in advance!
Install latest version of Kies - 1.5.3.10093_82.
You can go in setting and Upgrage..
Once the latest version is installed, go into Program Files - Samsung
Delete USD Drivers directory here.
Now go in Program Files - Samsung - Kies - USB Driver
Install the drivers from here.
Once the installation is complete, go to settings in SGS (Galaxy) and unmount Internal SD card.
Connect SGS using USB Key and wait till system detects your SGS.
Once it is done you can use Kies to upgrade to Froyo... However as of today Froyo is not out for India... though there are work around to fool Kies and still download, though I will suggest to wait...
thanks I will try this as well. Well this also work with my issue? I tried to upgrade my firmware using kies, but it failed because of some file missing. I installed kites again, and now it detects my phone when I connect it, but it never seems to make the connection
It just says that it is trying to connect and this goes on forever.
So now I cannot repair my firmware using kies. Can this solution help with that as well?
Shurdus said:
thanks I will try this as well. Well this also work with my issue? I tried to upgrade my firmware using kies, but it failed because of some file missing. I installed kites again, and now it detects my phone when I connect it, but it never seems to make the connection
It just says that it is trying to connect and this goes on forever.
So now I cannot repair my firmware using kies. Can this solution help with that as well?
Click to expand...
Click to collapse
Same problem here. It detects my phone. But freezes in "connecting your device".
@shurdus - when this is happening (connecting ur device), did you notice your phone restarting the MTP application.
I mean, the MTP application will be displaying "installing kies" but after some time, it disappears and appears again in a fraction of a second..
I have to try the solution said by satyawali.
Another doubt - unmounting internal SD card will affect the data?
emmarbee said:
@shurdus - when this is happening (connecting ur device), did you notice your phone restarting the MTP application.
I mean, the MTP application will be displaying "installing kies" but after some time, it disappears and appears again in a fraction of a second..
Click to expand...
Click to collapse
I have a similar problem. I just downloaded the newest version of Kies, but can't get Windows/Kies to recognize my phone. I unchecked "Automatically start monitoring for device..." and "Start Kies automatically..." in the Settings box, and I did the Driver Recovery and rebooted, all recommended in another thread. Still nothing. All I get is some very quick flashing of MTP Application and my home screen opening and closing. Then Windows (Win 7, 32 bit) tells me it couldn't do something and to contact the device manufacturer.
Have you found a solution?
Sent from my GT-I9000 using XDA App
SlowRain said:
I have a similar problem. I just downloaded the newest version of Kies, but can't get Windows/Kies to recognize my phone. I unchecked "Automatically start monitoring for device..." and "Start Kies automatically..." in the Settings box, and I did the Driver Recovery and rebooted, all recommended in another thread. Still nothing. All I get is some very quick flashing of MTP Application and my home screen opening and closing. Then Windows (Win 7, 32 bit) tells me it couldn't do something and to contact the device manufacturer.
Have you found a solution?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
I haven't found the solution yet.
I guess the only solution is to format the SD card and then try. But I'm not willing to do that So no froyo for me... If only there was an OTA or froyo installer it'd be great
1. Uninstall KIES
2. Uninstall "SAMSUNG USB Driver For Mobile Phones".
3. Reboot your PC
4. Brows to "Program Files" (windows 32bit) or "Program Files (x86)"(windows 64bit) and remove the folder "Samsung".
5. Run "regedit" from Command Prompt and look in HKEY_CURRENT_USER\Software and delete the "Samsung" folder.
6. Right click your C-drive and choose "Properties", click "Disk Cleanup" and check "Temporary Files" and hit "OK".
7. Install KIES and reboot your PC.
8. When booted, don't start KIES yet, just connect the phone and let windows install the drivers for it, unplug the device when done, start KIES and connect the phone.
That should work out for you..
^ thanks. gonna try it now. Will let u know
@[Ramad] - even this didn't work.
The problem is in the phone - i can clearly see it. I guess, a factory reset will do it. Is there any backup software that can backup including the application data/caches ?
isn't there a download link for the new and original Froyo? there are too many pages and it's quite hard to find what you want (I've found Froyo but not the original one, I think, and I've found plenty of advices for kies but I don't want to do all that unistall-delete traces-install again, when there's a simpler way with odin)
Kies problem is related to the ammound of MP3's on your SGS!
Because MTP is a MP3 player connection protocol it's using some MTP Windows media player driver to connect. If you have all MP3 on an external SD card, just remove it and Kies will work fine. Otherwise remove or rename your MP3s to make it work.
Seriously this worked for me, credits to a user of some forum (can't find the post).
Force close all d launchers before connecting d phone to kies its very necessary step hope it will work
It's unbelievable... the best Android phone has the crappiest PC companion. Seems everyone has exactly the same problem with kies.
As far as I've read it's related to files with longer names stored inside the internal memory. Come on! The old Palm Hotsync didn't suffer from such stupid things!
I think we should start a global petition for Samsung to fix that. My wife has a 10 bucks nokia that has a far leaner/better/functional PC companion.
@nagash1979 - by saying remove it - u mean "all mp3/flac and media" in the external card?
@ srajoria - did that. In fact. uninstalled laucnher pro and then tried. no use.
@c3p9 - i don't think its a deal breaker for this phone. As there are alternatives for kies (like es file explorer for wireless transmission of files). But if only there was an OTA update, then no need of kies at all
@nagash1979 - i couldn't find any windows media player application running in the background. thanks anyway....
Finally I got the solution for the KIES problem.
I had recently downloaded winamp beta from android market. And when connected the phone in usb storage mode when winamp was open in PC and phone, my phone was detected as mass storage. And when I opened Kies, it also detected my phone (finally!), but asked me to connect to kies mode. I removed the cable and connected again in kies mode. And it worked like a charm! WOW!
But it's not working everytime!
Edit: The Mass Storage worked 4/10 times. Kies worked only once out of 10 tries. Everytime a alert message to turn off the SD card is popping up which is very irritating. Dunno how to fix that....
Atleast I was able to connect my phone with the PC using USB Mass Storage mode after a very long time - took the backup of all camera files
If you have latest version of Kies installed and drivers working and experiancing MTP crashing issue on phone then it is long file name issue.
To solve this, connect your phone in media mode and mount the card on system. Use attached utility and search long file names on phone and delete them.
Now connect Kies you should not get MTP issues.....
However this does mean this crappy software (Kies) will still detect your phone...
Try to use Antroid Manager will be satiafied. I have uaed it works fine over Wifi.
Sent from my GT-I9000 using XDA App
Ok, decided for the first time to try out Kies in an attempt to see if Froyo was available for me.
Well ffs, after 1hr I am for throwing the phone out of the nearest available window.
I am not a complete fool btw, as I previously owned windows phones and was a weekly flasher on XDA (in a rom sense and not a naked sense).
I have tried both methods described here:
http://forum.xda-developers.com/showthread.php?t=758212
and here
http://forum.xda-developers.com/showthread.php?t=758429
Neither work for me.
Kies just keeps trying to connect, but with no joy.
I am running the latest version of Kies, and am lost as to how to proceed.
Are there any other working methods to get this piece of s**t working?
All advice is welcome.
Are you running any sort of launcher like awd or Pro? If so you must disable it before you connect.
Sent from my GT-I9000 using XDA App
running launcher pro, however disabled it and was running TW whilst trying to connect to Kies (as per instructions).
set it to use TW (as you have done) then in Settings> About Phone> USB settings...select Kies
reboot the phone, wait for it to complete boot up. Have Kies started on the pc then plug the usb in
That should do it
Thanks for the replies, I tried this to the step and in Kies it just says:
Connecting the Device, please wait, and the bar keeps cycling back and forward.
Tbh, this is all I have ever got. *sigh*
Are you sure there is no application running in background blocking internal nor external sd card? Check all tasks, nothing should use sd cards, while trying to connect to Kies.
Sent from my GT-I9000 using Tapatalk
Hi Guys,
I had the same issue and I connected the usb cable to another usb port.
That pretty much solved it.
beside that I did disable LP+
Hope that helps
djglenn1337 said:
Thanks for the replies, I tried this to the step and in Kies it just says:
Connecting the Device, please wait, and the bar keeps cycling back and forward.
Tbh, this is all I have ever got. *sigh*
Click to expand...
Click to collapse
This is what works for me (on Windows 7 32-bit):
1. Select Kies USB mode on the phone, disable USB debugging
2. Exit all apps and stay on the TWLauncher Home Screen
3. Connect phone to the PC
4. Open Control Panel > Hardware > Device Manager and check if the 'GT-I9000' appears in the list under 'Portable Devices' without an error icon (that exclamation mark thingy)
5. If 'GT-I9000' does not appear AT ALL, try another USB port. Also see step 7.
6. If 'GT-I9000' appears but with an exclamation mark in Device Manager, right-click > uninstall > refresh. You might need to do this more than once.
7. If instead of 'GT-I9000', you see 'MTP Device', do an 'Update Driver' process and in the wizard manually select location as '\Windows\Inf'
8. Once GT-I9000 does appear correctly in Device Manager, start Kies - it should work.
PS: I don't have a Windows machine around right now, so apologies in advance if I got some of the nomenclature wrong in the above steps.
Why are u using kies. If u want to upgrade just use Odin like everyone else. Kies is a piece of **** that gives ppl brain tumors and murders puppies like itunes
Sent from my GT-I9000 using Tapatalk
It sounds like you have the long file name extension problem. Basically, there are files on your sd card with extensions longer then three characters and this is what prevents Kies from initialising.
Mount your sd cards as mass storage and do a search for *.* This should expose the offending files. Delete them and recollect to the PC with Kies.
Tried all of the above with no luck :-(
Phone shows up as GT-I9000 fine with no errors, removed external sd card, and unmounted internal sd card, etc, etc.
How do I use Odin? Does it invalidate my warranty? Sick of this Kies sh1t.
Here's what I did:
1. Uninstall kies
2. Clean up registry using ccleaner or similar registry cleaner (kies doesn't clean up after itself ) and remove all kies registry junk
3. Reinstall kies
4. Reconnect your g
Hopefully it should work for you because it did for me.
Goodluck
Sent from my GT-I9000 using XDA App
Also tried removing Kies, cleaning and reinstalling and allowing it to update. Still doesn't connect to my phone! What a piece of crap software! Is Froyo out yet on o2 uk or do I still have some time to figure this crap out?
Is it a win 7 64 issue? I could dual partician with xp?
Sent from my GT-I9000 using XDA App
Hello folks,
I'm facing this "please insert a disk" issue when connecting my Note to computer via USB Debugging mode / Mass Storage Mode.
I'll let screenshots in the attachment explain itself. #1 shows the screenshot of devices menu when the phone is plugged into the computer in DEBUG mode; #2 shows the screen after I've clicked "connect USB storage" from the drop-down list of the phone; #3 shows what happens when I try to open one of the two "removable disks".
MTP mode works fine, as well as Kies connection. As I finally started exploring the potential of Android platform, I realized that MTP and Kies connection are the most useless connection options for me, and I'd rather leave it in debug mode all day. So has anybody experienced this issue, or had any suggestion on the solution?
As always, many thanks in advance, and many thanks button clicks afterward!
p.s.,
Desktop OS: Win7 Pro X64 SP1
Note: 2.3.6 Stock LB1 Open Germany Firmware, CF rooted LB1 kernel.
Also, I should have all the latest official device driver from Samsung, as I have the latest version of Kies installed (and I discovered a driver folder under Kies' installed location). I'm not so sure about adb driver, but I was able to find the Note to be listed under devices by typing "adb devices". So.. I don't know where could've gone wrong.
Help anyone?
This really sounds weird... I was facing problems of the Galaxy Note not being detected on several Windows7 32/64-Bit SP1 computers as well but this was gone after I installed SAMSUNG_USB_Driver_for_Mobile_Phones.
You are right - from all that i know all required drivers should be available when KIES is installed on your system. Whatis even more strange is that your device seems to be detected as two partitions are available and are displayed in Explorer...
So I would test the following:
- check if your device manager lists any unknown devices
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
- check all available USB ports and see if this solves the problem
- try another USB cable
- make sure your (external) SD card is formatted with a Windows compatible file-system e.g. FAT32
Hope this is helpful and helps solving your problem.
Thanks for your reply!
My device manager basically listed all the drivers/devices associated with the phone:
My Device manager shows devices:
Samsung Android Composite ADB interface
Android UMS Composite USB device (x2)
SAMSUNG Android USB Modem
USB Mass Storage Device
USB Mass Storage Device (Android)
I've attached the screenshot when all the drivers being installed when the phone is firstly connected to the computer. Also in the device manager, everything shows "this device is working properly"
I then decided to test with another Note of my friend's (On the same computer). Her Note has no SD card in it, and is completely stock ROM non-rooted LA4 Open Germany firmware. The same thing happened.
One thing worth mentioning: Yesterday, this worked only for once. When I initially encountered this issue, I restarted my computer, and boom, my phone was connected in Debugging mode! However, once disconnected, and I tried to connect it to the computer again, this issue came back. And afterward, no matter how I restart my computer, the phone won't get connected.
I also tried all USB port (USB 2.0 and 3.0), three different cables (2 of them are Samsung OEMs) and failed to address the issue.
I'm nearly exhausted but I will never give up, as this is my only computer and my only phone (haha), and without solving this issue, I'm never gonna be able to view the phone as a USB storage and easily transfer the file from my computer to the phone.
I'm going to try the last thing that I haven't done from the list you posted:
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
I believe that I can keep the driver folder in the Kies' folder, as I believe those are the newest Samsung driver, given that the Kies was the latest release version.
So far, I can only conclude that this issue is not related to specific phone but the Windows 7.
And thank you for your help btotaku!
If anyone has any insight into this issue, please help me. Thumbs up for you!
BTW, I was able to extract both SAMSUNG_USB_Driver_for_Mobile_Phones.exe from under Kies' installation path under Program Files x86 folder, and an uncompressed folder of all kinds of drivers for Samsung device, called "USB Drivers".
And looks like I was wrong. The newest version of SAMSUNG_USB_Driver_for_Mobile_Phones I had was 1.4.8. While the driver that came with the newest Kies was 1.4.103
I'll post back soon
Reinstal Windows on your PC bro.
Problem fixed.
is that your internal memory or the sd card?
Same thing happens either with SD card in the phone or not
avetny said:
Reinstal Windows on your PC bro.
Problem fixed.
Click to expand...
Click to collapse
That's the last thing I would do
I have a German Galaxy Note (GT-N7000, Android 2.3.6 stock, Baseband N7000XXLB2, Kernel 2.6.35.7-N7000XXLC1-CL1003701 [email protected] #2 Build GINGERBREAD.XXLC1)
my PC is a macbook, running Snow leopard, VMware Fusion 3 and a Windows CP partition.
When i connect the phone to my macbooc, and start Kies, it takes a while to detect the connected phone, then offers me the new firmware upgrade to ICS (LBY I think). However, I want to make a backup first, but when I select the 'BACKUP/RESTORE' tab in Kies, I get a popup telling me that 'device type not recognized' and nothing is offered for backup.
So Itried installing the Windows version of Kies, but in Windows, I cannot even get the driver for the 'Samsung mobile MTP Device' installed. Windows pops up the 'new hardware found' notification, I hear the 'plop' that goes along with it, and that repeats over and over and over again, never sucessfully installing.
The WIndows event viewer logs:
Drivers were successfully installed for device USB\Vid_04e8&Pid_6860&Rev_0400&MS_COMP_MTP&SAMSUNG_Android.
followed by
It was not possible to access the device () after installing drivers. Error code 0x80070651.
Does anyone have any idea how to get the backup to work? I don't want to try the Kies firmware upgrade w/o a backup.
I also would like to avoid rooting this device..
I've added a few apps to my S3 and altered a few things on my PC and now I can't connect via mtp or ptp. It goes through the usual "installing drivers" and then fails. I've tried pulling the battery and removing the sim and micro sd card then putting everything back. Tried it without the card (currently having to transfer files via a card reader so - at least the card's fine) but to no avail.
I've had a go at uninstalling the drivers through the device manager, rebooting and scanning for hardware changes. I've tried downloading the drivers without kies but it didnt work out (I cant remember the site or the url, but ended up with the following file SAMSUNG_USB_Driver_for_Mobile_Phones) It didn't auto install but even when I tried to point Windows to the folder on my C drive, nothing.
I've spent a couple of hours trawling the net including on here and tried all sorts.
I'm rooted, using the stock 4.1.2 ROM with Windows 7.
I can't use Kies as when it was installed the first time it wrecked all my Synctoy sync's so I really could do with another option please guys.
Dial *#7284# on your phone to access PhoneUtil and select 'Qualcomm USB Settings' at the bottom.
Now select 'MTP + ADB' and press 'OK' to return to the previous screen. Now press your 'Back' key to exit PhoneUtil. Your phone is now back to default USB operation.
Raistlin1158 said:
Dial *#7284# on your phone to access PhoneUtil and select 'Qualcomm USB Settings' at the bottom.
Now select 'MTP + ADB' and press 'OK' to return to the previous screen. Now press your 'Back' key to exit PhoneUtil. Your phone is now back to default USB operation.
Click to expand...
Click to collapse
Thanks for the quick reply.I did that and it was set to mtp + adb...
When I then connected it it tried installing the driver and I got..
Driver device software was not installed.
Please consult with your device manufacturer for assistance getting this device installed
MTP USB Device X Failed
I tried updating the MTP drivers again from device manager but this time got
Windows encountered a problem installing the driver software for your device
Windows found driver software for your device but encountered an error while attempting to install it.
SAMSUNG Mobile MPT Device
This device cannot start (code 10)
From what I'm reading it's a computer error not the phone. Can anyone suggest a new set of drivers to download (that doesnt involve Kies) as I've had issues with picking up harmful software from random sites when I've been struggling to find drivers.
I tried using the suggestion at the bottom of here r.e.Portable Devices and deleting the Upperfilters string Link but also to no avail.
Oh, and yes I've tried different ports and cables.
Well that's me done for the evening! I've tried everything mentioned in this thread including updating java and windows media player and all the afformentioned stuff but still no dice.
Could it be the actual drivers or a random windows 7 setting that I haven't yet tweaked since my clean install of windows??
http://d-h.st/YpV
Here are the correct drivers, install then reboot your pc.
Raistlin1158 said:
Go here for drivers.
---------- Post added at 01:00 AM ---------- Previous post was at 12:57 AM ----------
http://d-h.st/YpV
Here sre the correct drivers, install then reboot your pc.
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Sorry,I know I'm tired but I can't see a link on your post...
Highlighted in red
The newer drivers don't really wwork with the 9305 so find some older drivers. That works for me
Sent from my GT-I9305 using xda app-developers app
Thanks for the tip.any suggestions as to where I can download these older drivers? I'll try the previously mentioned ones first, but I'm starting to think it might be the drivers themselves
woldranger said:
Thanks for the tip.any suggestions as to where I can download these older drivers? I'll try the previously mentioned ones first, but I'm starting to think it might be the drivers themselves
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The ones I posted work fine on my 9305 so you shouldn't have any issues and as you can see from the site they are nearly a year old.
Try them what have you got to loose, if they don't work you are no worse off
Raistlin1158 said:
The ones I posted work fine on my 9305 so you shouldn't have any issues and as you can see from the site they are nearly a year old.
Try them what have you got to loose, if they don't work you are no worse off
Click to expand...
Click to collapse
Cheers, yeah, I was going to try them but I wasn't at my pc at the time I wrote that. I've downloaded the exe package but now it seems there are still drivers to uninstall - I uninstalled the drivers through device manager and went into my C drive and removed the SAMSUNG folder with the USB drivers in it. I'll restart the pc and hope that helps with the removal....
woldranger said:
I've added a few apps to my S3 and altered a few things on my PC and now I can't connect via mtp or ptp. It goes through the usual "installing drivers" and then fails. I've tried pulling the battery and removing the sim and micro sd card then putting everything back. Tried it without the card (currently having to transfer files via a card reader so - at least the card's fine) but to no avail.
I've had a go at uninstalling the drivers through the device manager, rebooting and scanning for hardware changes. I've tried downloading the drivers without kies but it didnt work out (I cant remember the site or the url, but ended up with the following file SAMSUNG_USB_Driver_for_Mobile_Phones) It didn't auto install but even when I tried to point Windows to the folder on my C drive, nothing.
I've spent a couple of hours trawling the net including on here and tried all sorts.
I'm rooted, using the stock 4.1.2 ROM with Windows 7.
I can't use Kies as when it was installed the first time it wrecked all my Synctoy sync's so I really could do with another option please guys.
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Having the same problem. but I am on 4.3 rom using carbon rom a few days then transferred to pac man rom. My cellphone is not detected in my computer but it is being detected in the safely remove usb options. I tried to use a usb otg cable and a flash disk. No notification is seen on my phone but I can access the files on the flash disk (using usb otg cable) in the file manager. Tried the *#7284# but error occurs and says connection problem or invalid MMI code. I found that MTP udb device says failed
Raistlin1158 said:
The ones I posted work fine on my 9305 so you shouldn't have any issues and as you can see from the site they are nearly a year old.
Try them what have you got to loose, if they don't work you are no worse off
Click to expand...
Click to collapse
It made no difference whatsoever. I used a utility to check for an remove the samsung drivers (USBDeview) as well as uninstalling through device manager and removing with windows "products and features" but even then, when I tried installing the new drivers it mentioned previous drivers. I restarted after each stage of the process.
I've even tried connecting it in download mode and it shows in device manager.
Could there be some remnant of the software I used to root that phone that might be causing the issue??
I'm due to leave the country in 5 days and have loads of things to sort (also have a family member going into hospital for major surgery tomorrow) so I can't just devote all my time to this - but I need to at least know that it's not the phone (I dont have another win 7 computer to try it on).
woldranger said:
It made no difference whatsoever. I used a utility to check for an remove the samsung drivers (USBDeview) as well as uninstalling through device manager and removing with windows "products and features" but even then, when I tried installing the new drivers it mentioned previous drivers. I restarted after each stage of the process.
I've even tried connecting it in download mode and it shows in device manager.
Could there be some remnant of the software I used to root that phone that might be causing the issue??
I'm due to leave the country in 5 days and have loads of things to sort (also have a family member going into hospital for major surgery tomorrow) so I can't just devote all my time to this - but I need to at least know that it's not the phone (I dont have another win 7 computer to try it on).
Click to expand...
Click to collapse
Just got the same problem. But my problem is already solved. Just flash a new rom. In my instance, I flash ripper rom