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Hey everyone, I just recently got a Samsung Captivate with Rogers, which is the i896.
I've been hearing a lot about rooting lately and i'm starting to understand a little more about what it is exactly. I'm interested in the idea that it can help speed up the phone and allow for more apps, but I have a few questions.
1) Where can I find the most recent way to root a ROGERS Captivate? I was reading around and read that the "One click fix" does not work anymore
2) Will rooting my phone change the interface of the phone?
3) If something goes wrong and my phone doesn't root, can I go back to the default settings easily?
I might have more questions later on but thats it for now. I'd just also like to hear your opinions on rooting and what exactly YOU have been able to do with your phone by rooting.
Thanks!
welcome ill answer your qs first then ill give you some links to help you out
A)rooting and flashing roms (2 diff things) are easiest done from STOCK 2.1 (which you should have) if you plan on flashing custom roms DONT do the rogers/samsung keis firmware update. it changes the recovery to 3e. (ink below if needed)
B) rooting does not change the interface. ROMS DO
C) if you cant successfully root, nothing has changed. you should be able to tho. and you can UNROOT, and wipe to factory too. for warranty repairs and they will never know.
OPPINION:
custom roms are the way to go, more current, full featured complete and on time, cutomizable, fun, and brain-power using than stock roms.
MY ADVICE: DO IT but TAKE YOUR TIME AND READ. I READ FOR 3 or 4 days before i touched a thing!! and still had very minor issues and things that had to be ironed out. dont let that scare you. its a learning experience. hopefully with the links i give you you will have less SEARCHING TO DO. but you my freind, are in the right fourm and right section, too! i have a good feeling about you already!
YOU CAN DO IT WATERBOY!!!
LINKS!!!!
http://forum.xda-developers.com/showthread.php?t=858765 start here.
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S/SGH-I896 i896 specific crap but see i897 page too, same phone same guts (see rooting, hell read the whole thing)
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S/SGH-I897 i897 wiki
http://forum.xda-developers.com/showthread.php?t=872455
http://forum.xda-developers.com/showthread.php?t=905042
http://forum.xda-developers.com/showthread.php?t=909213 (3e recovery if you run into that)
oh and it took me forever to learn that there is an ODIN one-click, and an Odin3 1.7, both flashing programs but DIFFERENT, we can use ODIN one-click but not recomended it flashes AT&T stock back. ALSO not to be confused with one-click ROOT,,,
Typically its best to read around but you can use the following for rooting and unrooting
It doesn't change the interface
http://forum.xda-developers.com/showthread.php?t=803682
I used it, no issues and now with a new ROM as well - you will stumble on many thing but this site has everything but u need to read a bit
Hey there, the rogers captivate is the same as the at&t captivate. I found a rogers phone in the snow, wiped, rooted and unlocked it. Installed at&t firmware and then flashed serendipity. I'm using it on telus no problem. Everything in this captivate forum will work great.
Sent from my SAMSUNG-SGH-I897 using XDA App
First of all, thank you guys so much for giving me real replies instead of a bunch of "Go read for yourself" or "try the search button" lol... I've been doing some reading but I needed to ask a few direct questions.
@Trusselo, i'm not too ignorant to computers. I know my way around a computer and used to do some web design and basic coding so i'm somewhat okay.
My only concern is that once i've rooted my phone, I have to use some sort of unix/linux commands to work around my phone and do things? Is this true? Also, I read that the rooted version has a different keyboard? I still have a hard time getting used to this touchscreen board.
SIDE QUESTION ABOUT CAPTIVATE AND WIFI: This is my biggest problem right now, its actually a small problem but it gets annoying. Basically, my WiFi stays connected when i'm at home but sometimes it seems like it slows done or the connection lags or even stops working. I can usually tell if this is happening because pages don't load fast enough in the browser or don't load at all. While this is happening, my wifi connection still says "Connected" though. I always have to go back, disconnect, re-type my password, connect again. Then I go back and it works fine. Is there any way to fix this?
gs1003 said:
First of all, thank you guys so much for giving me real replies instead of a bunch of "Go read for yourself" or "try the search button" lol... I've been doing some reading but I needed to ask a few direct questions.
@Trusselo, i'm not too ignorant to computers. I know my way around a computer and used to do some web design and basic coding so i'm somewhat okay.
My only concern is that once i've rooted my phone, I have to use some sort of unix/linux commands to work around my phone and do things? Is this true? Also, I read that the rooted version has a different keyboard? I still have a hard time getting used to this touchscreen board.
SIDE QUESTION ABOUT CAPTIVATE AND WIFI: This is my biggest problem right now, its actually a small problem but it gets annoying. Basically, my WiFi stays connected when i'm at home but sometimes it seems like it slows done or the connection lags or even stops working. I can usually tell if this is happening because pages don't load fast enough in the browser or don't load at all. While this is happening, my wifi connection still says "Connected" though. I always have to go back, disconnect, re-type my password, connect again. Then I go back and it works fine. Is there any way to fix this?
Click to expand...
Click to collapse
Just rooting the phone does not change the interface at all. Rooting just allows you access to the locked system files so you can change them.
Also you won't have to use terminal commands to do hardly anything, but it would be a good practice to learn how to use it.
From there you can change your keyboard if you like. There are a few keyboards out there that are better than the stock keyboard is, as far a functionality.
Be warned once you get onto flashing and modding your phone, its like an addiction, and you probably wont be able to stop.
thatguysteve said:
Hey there, the rogers captivate is the same as the at&t captivate. I found a rogers phone in the snow, wiped, rooted and unlocked it. Installed at&t firmware and then flashed serendipity. I'm using it on telus no problem. Everything in this captivate forum will work great.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Did you try and find the actual owner first?
Keithyv` said:
Did you try and find the actual owner first?
Click to expand...
Click to collapse
Ya, but no one called the phone. The screen was locked and I couldn't get into the phone. I think it was outside for a while, reported lost and deactivated.
Sent from my SAMSUNG-SGH-I897 using XDA App
gs1003 said:
@Trusselo, i'm not too ignorant to computers. I know my way around a computer and used to do some web design and basic coding so i'm somewhat okay.
My only concern is that once i've rooted my phone, I have to use some sort of unix/linux commands to work around my phone and do things? Is this true? Also, I read that the rooted version has a different keyboard? I still have a hard time getting used to this touchscreen board.
SIDE QUESTION ABOUT CAPTIVATE AND WIFI: This is my biggest problem right now, its actually a small problem but it gets annoying. Basically, my WiFi stays connected when i'm at home but sometimes it seems like it slows done or the connection lags or even stops working. I can usually tell if this is happening because pages don't load fast enough in the browser or don't load at all. While this is happening, my wifi connection still says "Connected" though. I always have to go back, disconnect, re-type my password, connect again. Then I go back and it works fine. Is there any way to fix this?
Click to expand...
Click to collapse
i really hope that you didnt think i was accusing you of not being good with computers or being patronizing, i was just trying to provide you (or anyone else that reads this) with as much info as i could, while not doing the work for you.
terminal commands: ive never had to use them, no adb shell, no terminal emulator on phone, although it wouldnt be outside of my skill, i just prefer to do it without learning something i dont need to. (yet.. still thinking about learning some apping)
keyboard: rooting does not change any part of the UI at all, all rooting does is allow you to access (read / write / copy /delete) protected system files. And you can only do those scary things with use of other root apps after rooting your phone.
wifi: this is why some people flash new modems, if you still have issues and really want to send it back for warranty, dont worry, you can have it back good as new in no time!
Not too sure what you mean by flash new modems... ? And I wasn't accusing you of anything lol. Just letting you know that i'm not 100% dumb when it comes to computer but even then I don't know if I would be ready to use typed commands and stuff to use my phone.
gs1003 said:
Not too sure what you mean by flash new modems... ?
Click to expand...
Click to collapse
The modem is simply what the phone uses for connectivity. It is a separate piece of the firmware that can be flashed on its own. It is a topic that is a little beyond the scope of this post. However, there is a stickied thread in the Captivate development forum called 'the modem thread' that outlines a lot of the information. The main reason many people do this change is that some experience better connectivity, lower battery consumption, and some other benefits. Again modems are beyond the scope of this post, so I encourage you to read that sticky, as there can be some pitfalls to changing modems. Best of luck and enjoy the great phone!
Oh okay thank you. I thought you meant I would have to take my phone back and get a new one. The WiFi works fine, its just that I have to disconnect, enter my wifi password, then reconnect sometimes for it to work properly.
Do you mean that the WiFi is something that can be changed after the phone is rooted to work better?
Can't say for sure, but it's always worth rooting anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App
After racking my brain for a few days, a couple hours each day, I've fixed my issue with my device being unknown.
Let me start by saying I'm flash happy, and everyone that knows me personally, tells me to just quit jacking with my phone. NOT A CHANCE! I'm on my 3rd Cappy and shouldn't have ever exchange it again. I only had to in the beginning, because I was a newbie and had not know enough, but to get me in trouble.
I presume that this should work on all Windows OS's. I personally am running Vista Enterprise x86.
My symptoms:
Plug in phone to the usb and it there was about a 15% chance off being able to mount to usb, and Windows recognizing as a mass storage device. I tried un-installing drivers and re-installing and it would work some of the time, until the point came when parts of the driver install would fail. Then to the point when it was just completely unrecognizable. I thought I had it fixed because it seemed intermittent. In the middle of flashing to stock, something interrupted communication between the pc and my phone. Restarted the phone and attempted the flash again. Got a little farther and froze again. I had to use another pc that I had never connected my phone to before and I was able to use my jig to trigger download mode, because no buttons combinations would allow it into download mode.
This got me thinking that it was specific to my pc and not my cable or my phone.
My resolution:
I went straight to the registry and went to find. I deleted every entry that came up for "i897" and "i9000" excluding what was listed in the system volume information, as I didn't have permissions to remove any keys. I didn't keep count, but I probably deleted 300-400 registry keys that pointed to my phone. It seems as if with each developers rom that I had flashed, there was an entry for a different device. Don't quote me on that, because it is just my personal consensus. I also un-installed the samsung drivers, the unknown device driver, kies software, and anything associated with samsung. I noticed that next to all of the i9000 instances, the hex key for me started with 1000ee. So I also searched for the first part of that key trying to ensure that all instances of the device. Lastly, I deleted the samsung folder from program files.
I installed the samsung drivers package commonly listed in all of the other threads for x86 operating systems. I plugged in my phone and watched as each and every driver installed successfully. Keep in mind different drivers are installed depending on if you have usb debugging on/off, and the options for if the preferences on you phone are set to media, storage, or kies. I have multiple usb ports, however testing has shown me that, for me and my setup, I can plug into the port that I used when installing the drivers the final time, I am able to connect consistently. Earlier today, I tried to plug into a different usb port and it was an unknown device. I am led to believe, this is because I didn't un-install the unknown device on this particular port.
If you intend to work in the registry, please remember to always back it up first. You can always restore.
Hopefully my findings can help you as they did me. Happy flashing and I would like to thank the community for the dedication to assisting each other and the developers, for making flashing, better than crack cocaine. Flashing rom's doesn't make you twitch near as much as a crackhead.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Has anyone had any luck with this?
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
I've literally searched high and low for over 2 weeks trying to resolve this issue before bothering you with it.. I'm trying to flash this phone over to Cricket. Ive installed Android SDK and JDK, HW Virtual Serial,Debugging on. The problem I have is, when I just power on the phone it has no issues being recognized as a storage device. Its when I either press "T" and power it on the issues begin.. the Motorola composite device could not be installed. Or when I try to use HW serial it tells me Motorola USB networking device wasnt installed correctly. Ive downloaded two different drivers with no prevail. Im running XP 32bit. When I go to device manager I see the :ADB Composite device (Has no Drop down properties) with the sub folder Motorola A855 with an exclamation next to it.. I did a couple of manual updates(two official drivers from Motorola site) directing the update to the folder containing the driver. Even tried the edit .inf file I read about on another forum with no prevail. RSD Lite connects with no problem. Its the Networking driver and A855 driver that wont install in PC/Diag mode. My head is about to litterally explode dude.. Im irritated for spending $160 on it and stuck for 2 weeks now, my wife upset I wont give up and spending too much time trying.. PLEASE HELP! PLEASE! If not this phone is for sale! LOL! Mint condition.
What type of phone?
Also I've ran into driver issues, and its always been the computers fault every time. You may have conflicting drivers, or it may even be something as simple as a bad USB port.
When its problems like this, that just should normally work, its usually some stupid crap.
For instance, I was using a usb exension to connect my droid to the pc, and for somereason it was problematic, but when I connect directly it works.
I know these aren't the technical solutions u are loking for, but eliminate all the variables u can before moving on or giving up.
Check all cords, ports, etc; remove all drivers, uninstall all motorolla software. Uninstall anything phone related on your comp and try again.
Get ahold of me at (myscreenname).com [sn: aids] and ill try to help you more. I hate these large sies where people never help. You had 71 views and ZERO replies, to me that's unacceptable.
Good luck, and get ahold of me.
Sent from my Droid using Tapatalk
Got the same problem
hHey guys, I have the same trouble. I need an answer too. Help!
perhaps somebody here could be tolerant enough to assist or direct me to concise clear info to such a likely passe situation.
Phone again, stock from VZW and fully updated.
Barnacle installed from market.
I have a few questions;
1)Superoneclick seemed to only install "superuser" on my phone. Does this mean the busy box and abd things, of which I have no idea what to do with, is only accessible via my win7 64 bit pc while the phone is connected to it via usb?
2)How do I optimize this phone with stock rom and remove "bloatware" as well as eliminate intrusive programs? Are there any threads which ID these as well as their functions?
3) Jrummy Droid Overclock installed, several versions in fact, and the best I could do was make the phone extremely laborious and finally reverted back to stock settings before uninstalling. I did have to click the "experimental" box to make it able to scale the stock rom.
Any thread or info as to some failproof settings to make this stock thing work much better/faster?
4) Can this phone, usb tether the data connection without any paid apps or limitations regarding secure sites and such?
Interestingly enough, I'm finding the search functions on this forum to be impossible on my handheld and just about the same from my pc. From the handheld, it wanted me to assemble pix which my touchscreen or keyboard didn't seem to allow.
From the pc, 'no matches found' or something to that affect.
Also, when I was having problems recalling my login info, had almost given up deciding instead to reregister, I got a denial message based on having a verizon wireless IP. Weird.
I'm rereading the beginners info and it would be nice to be able to simply make my stock rom'd droid better.
Feel free to tell me if I'm pissing in the wind and need to just do different roms and or kernals. However, I'd like to just keep it simple for now.
You are able to download Busybox straight from the Android Market: https://market.android.com/details?id=stericson.busybox&feature=search_result
You can tether your phone to create a wireless hotspot, but I'm not 100% sure about USB tether.
skadude66 said:
You are able to download Busybox straight from the Android Market: https://market.android.com/details?id=stericson.busybox&feature=search_result
You can tether your phone to create a wireless hotspot, but I'm not 100% sure about USB tether.
Click to expand...
Click to collapse
Yes and thanks, I snagged barnacle for that. It works fine although I'm either too green to make it secure, or the WEP stuff is broken.
That is why I'd like the option to have a more secure hardwire tether.
I know I can do pda.net and some other apps, it seems to me that it should be able to do that perhaps just with some tweaks.
So when I extracted superoneclick on my pc, I see busybox and such in that file. I just did the one click and nothing else, not even on my phone.
It is interesting how fast such basic topics become inundated with miles of confusing info to bewilder a virtual computer twit.
It looks like what you want to do is basically create a wireless hotspot with your phone? Because I use Wireless Tether for Root Users and I am able to encrypt it and set up a secure connection.
Here's what I pulled from the Barnacle website:
How do I use WEP?
Barnacle support 40 and 104-bit WEP. In Settings find Wireless Security and enable WEP, then type in the key. For 40-bit WEP, type in 5 ASCII characters or 10 hex digits. For 104-bit WEP, type in 13 ASCII characters or 26 hex digits. Passphrase is not supported.
Click to expand...
Click to collapse
skadude66 said:
It looks like what you want to do is basically create a wireless hotspot with your phone? Because I use Wireless Tether for Root Users and I am able to encrypt it and set up a secure connection.
Here's what I pulled from the Barnacle website:
How do I use WEP?
Barnacle support 40 and 104-bit WEP. In Settings find Wireless Security and enable WEP, then type in the key. For 40-bit WEP, type in 5 ASCII characters or 10 hex digits. For 104-bit WEP, type in 13 ASCII characters or 26 hex digits. Passphrase is not supported.
Click to expand...
Click to collapse
Phone Settings? "no "Wireless Security" to be found nor did I readily find anything to do with WEP under the Wireless sections.
Barnacle? Again, no "Wireless Security" section found. There is a "Wireless Encryption" settings section. I did enable it with the app stopped and set a five digit alpha code. Restarted Barnacle and my pc completely disregarded it, connected to it with no input required and the signal still shows as unsecured and public.
I'm pleased that it tethers, I would like to make it secure and I would also like to easily usb it to any laptop or pc sans having to load software on them unless said pc/device was older and didn't automatically recognize this phone, as this new win 7 pc did, where upon loading some drivers would be seem reasonable.
I'm not pc/droid knowledgeable enough to know if this is dreaming but, it seems reasonable that it's usb output could be toggled and be seen as a modem connection.
I'm sure it can, but people use Wireless tethering more than a physical USB tethering.
I've never actually used this, but I've heard of people using it when they need to tether via USB: https://market.android.com/details?id=com.mstream.easytether_beta&feature=search_result
Yes and thanks, I truly appreciate your efforts to help and your tolerance for my ignorance.
I am aware of those various usb tethering programs and I suppose my question is why must software be loaded on a device capable of seeing other usb plugged connections and run them 'plug and play'?
I'll see if somebody with barnacle can assist me with the WEP issue. I've tried it several ways and have had no success. Possibly related, my droid no longer will send MMS. It still receives them, just no longer sends. I wish I could say if that occurred after rooting or after attempting overclocking, but, it happened after one or both.
Wait, does the Easy Tether not require software to be installled on usb tethered device? I was sure it did and after reading the page, it doesn't mention it.
It's still bizarre that I can wirelessly tether now that soc rooted it, but I still have to buy an app to usb tether it, and I was pretty sure, install stuff on device to be tethered.
No problem, anytime!
Honestly, I don't know much about Easy Tether, I've heard about it, but have not delved much deeper into it.
What ROM are you using (if any)? I know that I had some issues with CM7 and a little bit less with Cronos right now, where I send a text message and it hangs with "Sending..." for hours at a time.
How much did you overclock your phone by? What vsel?
Sent from my Milestone using XDA Premium App
phone is stock other than being rooted
I used JRummy's Droid Overclock as it is supposed to overclock a stock rom'd A855 droid.
I tried several several many settings, mostly what was recommended, but none of them seemed to make it better, and if they did, I couldn't seem to make them stick upon rebooting.
Kept all attempts at or below 800MHz.
I'm sure it's my lack of understanding and likely there are some simple settings that will speed it up with just a few clicks as well as save thru a fast and speedy reboot.
Around February, my phone was working fine and connecting to my PC and being recognised (in both the phone AND PC/Device Manager). Because I was rooted, I used Wug's toolkit to flash the latest factory image at the time (which included the February security update) and kept data as I've done in the past. It was fine for ~2 weeks after that factory image flash and then my phone just stopped recognising the PC, and my PC stopped recognising the phone as a device. It was completely out of the blue, and seems unfixable.
When I plug my phone into my Desktop - it just charges. It doesn't appear in the device manager at all (image below - Device manager WITH phone plugged in and not appearing):
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I've had to do the old 'update drivers' thing in the past with other phones, but they would normally appear under "Phone" or "Other devices" - but both are missing from the list ("Show hidden devices" used in that image). There's also no yellow triangle to say an unknown device has been connected. It just flat out doesn't know it's there. I've also updated/re-downloaded the SDK (and Google drivers) but the phone still isn't recognised.
It got so bad, I had to use USBDeview to uninstall the drivers in the first place because they never appeared. It still didn't help.
On the phone side of things - I'm not given an option to mount the phone as any form of storage. It just behaves like I've plugged it into a charger.
In the USB and Storage settings (image below) - I'm not given an option for ANY form of USB connection.
And in the notification shade (again, while plugged into my PC) no option is given. It just charges:
I've also tried factory resetting the phone, since it charges fine so I don't think it's the charging port but now I've lost root AND the problem is still there. I still can't install OTA updates because in order to get Root, I had to use a kernel which disabled those "this device has been modified" alerts when you boot it, which means the OTA just fails (Error 7 (or 6) - and something about recovery).
In Fastboot, it just says it's 'charging' and makes no attempt to connect via USB. Recovery is the same so it doesn't sound like an Android problem per-se since it affects Fastboot but hardware wise - would could it be?
As a last resort, I've also tried multiple cables (working one for the Nexus 7, DS4 one and a Motorola one) and none of them seem to have helped.
I've also tried different USB ports and on different machines - both running windows 10 and both with the drivers installed but still no luck.
Any help would be greatly appreciated because I'm just sick of this problem at this point.
Zenamez said:
I'm just sick of this problem at this point.
Click to expand...
Click to collapse
You've tried a lot.
My idea is to try to connect to another PC, when possible not Windows 10.
This to check that the problem isn't caused by the phone.
NLBeev said:
You've tried a lot.
My idea is to try to connect to another PC, when possible not Windows 10.
This to check that the problem isn't caused by the phone.
Click to expand...
Click to collapse
That's a very good point. Pretty glad one of my PCs didn't like the 10 upgrade and is still on 7.
I'll try it when I get home. Thanks for the reply!
Zenamez said:
That's a very good point. Pretty glad one of my PCs didn't like the 10 upgrade and is still on 7.
I'll try it when I get home. Thanks for the reply!
Click to expand...
Click to collapse
Wish you luck.
W10-updates are causing issues on my PC
If changing PCs doesn't help, try a different cable. If that still doesn't work, you likely have a problem with the micro USB port.
Strephon Alkhalikoi said:
If changing PCs doesn't help, try a different cable. If that still doesn't work, you likely have a problem with the micro USB port.
Click to expand...
Click to collapse
Tried 3 different USB cables and no luck.
I've got a spare microUSB I bought from eBay which I'll need to solder but the only thing I could find on faulty ports were that it doesn't charge right but mine does.
Going to try connecting it to a windows 7 laptop and see where that goes. If it still doesn't work - the only thing left would be the port itself which will be a pain to replace (and still doesn't guarantee it'll be fixed).
Honestly it sounds like a hardware issue with the MicroUSB port. I can confirm it works fine under my Windows 10 PC at home, both normal access for files and I've also had no issues with using fastboot or ADB. If it's under warranty try to RMA it. If it's out of warranty see how much it would cost to change the MicroUSB port from a local shop or try it yourself
I've had the same thing happen to me twice. I think that some times Windows updates and kills the drivers. Whenever it's happened to me I've installed a universal adb driver that's floating around XDA. Once that alone fixed the issue. Once it didn't. The time it didn't I had to open every device heading in the device manager until I found one that had Google hidden inside it. I uninstalled the Google driver from there in the device manager and then plugged my phone in. Windows did the normal device install from the phone and all was fixed. Hope that helps. Good luck. Windows 10 truly sucks.
Maybe to rule out pc, find a buddy with android phone and see whether you can detect it with adb or fastboot on your pc. I think those drivers are supposed to be universal (all phones)....aren't they?
electricpete1 said:
Maybe to rule out pc, find a buddy with android phone and see whether you can detect it with adb or fastboot on your pc. I think those drivers are supposed to be universal (all phones)....aren't they?
Click to expand...
Click to collapse
Tried it on my Windows 10 laptop as well and it's the same problem. Just tried it on my older Windows 7 laptop as well, and same story.
My older Nexus 7 2012 connects fine to all 3 so I don't think it's the drivers.
Dvoraak said:
I've had the same thing happen to me twice. I think that some times Windows updates and kills the drivers. Whenever it's happened to me I've installed a universal adb driver that's floating around XDA. Once that alone fixed the issue. Once it didn't. The time it didn't I had to open every device heading in the device manager until I found one that had Google hidden inside it. I uninstalled the Google driver from there in the device manager and then plugged my phone in. Windows did the normal device install from the phone and all was fixed. Hope that helps. Good luck. Windows 10 truly sucks.
Click to expand...
Click to collapse
Sadly already tried this but what's worse is - I've looked through all the possible 'dropdown' options and the drivers/device doesn't appear but it appears in USB Deview (where I uninstalled them).
Tried both the universal ADB driver and Google's own one from the SDK - sadly didn't work in the end.
Dopamin3 said:
Honestly it sounds like a hardware issue with the MicroUSB port. I can confirm it works fine under my Windows 10 PC at home, both normal access for files and I've also had no issues with using fastboot or ADB. If it's under warranty try to RMA it. If it's out of warranty see how much it would cost to change the MicroUSB port from a local shop or try it yourself
Click to expand...
Click to collapse
I'm beginning to think the same to be honest. It doesn't connect in Fastboot, which leads me to believe it's more hardware than software because if it were Android itself screwing up - it would at least work in Fastboot as that doesn't touch Android.
It doesn't mount as anything, so I can't access my files on any of the systems I've tried. I've even tried my younger brother's laptop and it doesn't 'see' it (but his Nexus 4 connects and works just fine).
I bought my Nexus 6 ~6 months after release so it's out of warranty (what a time for it to run out of warranty). I bought a new USB port from eBay ages back so I might have to fit it myself since all the repair shops I've contacted would take ~3 days to do it and I need to have a phone.
I really hope replacing the port will fix it. It charges fine, which makes me slightly worried it won't work (as it's not an obvious port issue) but I can't think of anything else which could be the problem.
Thanks to everyone who's replied though! I'll see how the USB replacement works out.
Hello all, long time lurker 1st time poster....
I've never really felt the need to post because i normally just do a search and work things out for myself, but i'm now having the same problem and noticed this around 2-3 weeks ago after trying to copy some pictures i'd taken onto my Laptop from my Nexus 6 and it not being recognised, only charging.
I've tried EVERYTHING (apart from reverting back to Windows 7) mentioned in this thread and in a couple of the other threads i've found where a few Nexus 6 users have had the same problem. I'm now stumped for ideas.
My Nexus 6 runs as flawlessly as usual, no battery drainage, stutters etc.
I'm currently running Temasek's 18.2 (5.1.1) rom, and have been using it now for a long time (probably for 8 months or so with absolutely no problems whatsoever). I've updated to MM a few times and tried a few different Roms, but to be honest i just found that LP worked better for me so have always just reverted back to the last official LP 5.1.1 LVY48I Rom using Wugfresh's Tool Kit (i know i know , but having rooted/played about with other Samsung/HTC Phones in the past, i just preferred to use it) and then restoring my backed up reliable Temasek's 18.2 Rom.
So, what else can i say....well, i called Motorola around a week ago for some advice, just incase there is a potential warranty claim (because my Nexus 6 is only around 9 months old), but as i have a Custom Rom on it, they said that there is nothing that they can do.
I do have an official clean 5.1.1 Rom LMY48M that i fortunately backed up to my TWRP Folder on my laptop just after installing TWRP+rooting. I did 1st of all also try connecting my Sandisk Ultra Dual USB DRIVE 3.0 to my Nexus with the Rom on there, but the Nexus just doesn't even know that the USB Drive is connected, so I have had to send it via bluetooth to my Nexus from my laptop, as that was the only way to get it on there. I found that Zipping the file 1st, sending it to my Nexus via Bluetooth and then extracting it once i'd received it saved hours in time because the file was too large in its original form (something like 4+gb down to 1.9gb). I've also tried a few other LP Rom's in the last couple of weeks, hoping that maybe i'd accidentally switched a setting off or something and that the phone would correct itself and my connection problem would correct itself but i've had no joy.
NOW...........................probably a silly question but it's the only other way i can think of returning to Stock for a potential warranty claim. I know that i can install the official 5.1.1 Rom i backed up via TWRP because i've tried, but is there a way to remove Root+TWRP and return to Stock Recovery+remove root without using a PC ? I'm pretty sure that there isn't but feel the time is right for me to ask the Question as i'm really not 100% sure.
Many Thanks in advance for helpful advice given, like i've said at the start of this post, i've held off asking Questions before because i had no real need and just searched :angel: , but this has really stumped me .
CHEERS
Some quick thoughts.
1. The Motorola rep you spoke to I think read from a script and didn't realize you were talking about the Nexus 6. As this is a developer device, having custom software on it should make no difference for warranty purposes. If I am mistaken however, read on.
2. If you're going to install a stock ROM on the Nexus 6, a PC will be required, especially if needing to replace TWRP with the stock recovery. So why not download the latest Android 6.0.1 image from Google's Nexus firmware page and flash that? There's no point in reverting to an Android 5.x image simply for a warranty claim.
Many thanks Strephon Alkhalikoi for your quick reply and sorry for my slow 1 (work was getting in the way....)
1 - at some point today, i hope to chase my potential problem up with Motorola or possibly Expansys because i purchased the Nexus 6 from them via Play.com/Rakuten.co.uk
2 - The 5.1.1 Stock image that was going to be put on the Nexus was only a normal TWRP back up i'd saved by chance straight after flashing+rooting that i had saved to my Laptop. There is no way for me to flash any new Stock software because my Nexus is just not recognised by my Laptop. I've tried installing+uninstalling drivers/Minimal ADB Fastboot file/Wugfresh's Toolkit, plus Developer options usb debugging on/off etc and Settings/Storage/USB Connection (3 little dots top right) which gives me 2 options Media Device (MTP) + Camera (PTP) but after changing either, still no sign of connection, just charging.
As it stands it works fine on 5.1.1, but with me not being able to Flash any Stock Roms because of my Laptop connection issue, it will be forever more on LP. I could put up with that but obviously i need to try and sort this out also because i can't transfer normally any media files backwards/forwards (only via the much slower Bluetooth) and it will affect any future sell on value when it's time to move on.
Many Thanks once again
**Latest Update** for those not asleep yet....
i spent nearly 20 minutes on the phone around an hour or so ago explaining my problem to Motorola. It's not something they've heard of before so couldn't really help and that by being Rooted, their repair center will not touch it. I can only think that if i'd purchased the Nexus 6 straight from Google, it would not have been such a problem to handle a Rooted device so it would have been taken in for repair i'm guessing.
It was explained to me that i would be contacted via email once a technician had been consulted and here is the reply i received a little while ago.
"Thank you for contacting Motorola.
As promised, I have spoken to a technician who has a couple of suggestions.
A. As we discussed, he also suggested connecting your phone to another computer.
B. Be sure that you have Windows Media Player and the PS Drivers installed on your laptop.
[link removed due to my lack of XDA posts]
C.
At this point, I would like to suggest that you restart your phone on Safe Mode.
Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.
Please long press the power button > long tap on power off > reboot to safe mode >ok.
If you find that the issue is resolved in Safe Mode, please delete all apps from the phone, and gradually add them back one or two at a time, until you are able to identify which is causing the sound issue.
To move phone from Safe Mode back to normal mode, you can simply restart it.
D.
To be sure if the problem is software or the port itself:
1. Reboot phone in Fastboot Mode
2. Plus phone into computer
3. If phone is recognised as 'Fastboot Shamu NS,' the issue is software, rather than a physical issue.
In this case, you would need to reset the phone, which I know you are hesitant to do, but you should then be able to reflash the factory images, available on the Google website.
Unfortunately, there little else that we are able to do to help you since, as discussed over the phone, SBE UK, our repair, centre will not accept a rooted device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 8pm from Monday to Friday.
Kind regards,
Anna
Motorola Mobility UK Ltd.
[another link removed] "
I've tried all of the above (apart from connecting to another PC) and still no joy so it looks like i'm stuck on LP. Like i've said before, it still works as normal so no real hardship apart from the lack of Software updates and the normal easier transferring of media files. I'll keep an eye out on this and the other threads to see if a solution becomes available.
*I've posted the above it as it might help someone else out in the future*
qprjim said:
**Latest Update** for those not asleep yet....
i spent nearly 20 minutes on the phone around an hour or so ago explaining my problem to Motorola. It's not something they've heard of before so couldn't really help and that by being Rooted, their repair center will not touch it. I can only think that if i'd purchased the Nexus 6 straight from Google, it would not have been such a problem to handle a Rooted device so it would have been taken in for repair i'm guessing.
It was explained to me that i would be contacted via email once a technician had been consulted and here is the reply i received a little while ago.
"Thank you for contacting Motorola.
As promised, I have spoken to a technician who has a couple of suggestions.
A. As we discussed, he also suggested connecting your phone to another computer.
B. Be sure that you have Windows Media Player and the PS Drivers installed on your laptop.
[link removed due to my lack of XDA posts]
C.
At this point, I would like to suggest that you restart your phone on Safe Mode.
Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.
Please long press the power button > long tap on power off > reboot to safe mode >ok.
If you find that the issue is resolved in Safe Mode, please delete all apps from the phone, and gradually add them back one or two at a time, until you are able to identify which is causing the sound issue.
To move phone from Safe Mode back to normal mode, you can simply restart it.
D.
To be sure if the problem is software or the port itself:
1. Reboot phone in Fastboot Mode
2. Plus phone into computer
3. If phone is recognised as 'Fastboot Shamu NS,' the issue is software, rather than a physical issue.
In this case, you would need to reset the phone, which I know you are hesitant to do, but you should then be able to reflash the factory images, available on the Google website.
Unfortunately, there little else that we are able to do to help you since, as discussed over the phone, SBE UK, our repair, centre will not accept a rooted device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 8pm from Monday to Friday.
Kind regards,
Anna
Motorola Mobility UK Ltd.
[another link removed] "
I've tried all of the above (apart from connecting to another PC) and still no joy so it looks like i'm stuck on LP. Like i've said before, it still works as normal so no real hardship apart from the lack of Software updates and the normal easier transferring of media files. I'll keep an eye out on this and the other threads to see if a solution becomes available.
*I've posted the above it as it might help someone else out in the future*
Click to expand...
Click to collapse
SBE repaired my nexus 5, when it was rooted/unlocked.
Is there any damage to the usb port? Never tell the customer service rep that your device.
Cheers for the reply JonesL
As far as I'm aware, there isn't any damage to the USB Port. I did say I thought that that might be the problem but she said if it was the reason, then the phone wouldn't charge at all.
I could still send it in and hope that on the off chance they don't check for Root, but i will be liable for the postal returns plus the hassle of being without a mobile whilst it is away. Also, I've now given my IMEI number and a couple of other details so I'm sure I'll now flag up on their system when its checked.
Oh well....