Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!
fone_fanatic said:
The device will charge but activesync won't pick it up.
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Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.
I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?
i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?
I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!
fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...
can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..
just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)
Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.
here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy
oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.
Im having this same issue and it is definately not a cable problem.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
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Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
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Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj
I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.
Here's my story:
I recently bought this phone for only $125 - not bad deal if you ask me. I knew from the beginning that the screen was a little mess up, even the guy I bought it from knew that. You would need a flash light in order to see what was on the screen. From any other point of view, it's just totally dark/black. So the guy was gracious enough to include a new lcd screen which he ordered to replace the old one. So I decided to undertake the task of putting it in myself. Once that was all said and done, I powered the tilt up and it was doing the exact same thing before I put the new lcd screen in, which was not lighting up the screen and it was still very dark to see anything.
With a flashlight, you can see that it's still working and the touchscreen works fine too. I think another person posted a thread with the same problem, but no one really replied back to him. Has anyone come across this problem before? Some have said that it's the flex cable that connects to the front d-pad and lcd screen itself is the cause for the back light issue. Any suggestions out there?
If I were you I'd try to figure out the pinouts for the LCD panel. Try to see if the Kaiser is outputting the necessary voltage for the backlight. Also try the opposite and apply voltage to the LCD to test the backlight.
Unless it is 2 back LCDs, I'm assuming there is a fault somewhere internal and not turning on the backlight.
I've never taken my tilt apart, but this is where I would start.
I wouldn't know where to begin to troubleshoot a device like this. Lol! It's fairly easy to take apart - there's actually a video on youtube that takes you step-by-step. I guess this isn't as common as some problems are, but I don't want to spend money having someone else fix something that could be so minute. And prices for some of the replacement parts are almost as expensive as what I bought the phone for.
When I took my tilt apart, physically, everything looked good from what my eyes can see. A little cleaning here and there, nothing major. The guy who had it before me flashed the rom to try and make it look like it had touchflo on it so I reflashed it back to the original rom software (or at least, whatever was on the HTC website). I tried doing hard resets, soft resets, rom flashing and everything, still no luck.
So I've installed a shiny new digitizer on my D3 and I've barely been able to boot since. At first nothing but the back-light came on except one out of ten tries actually got me to the lock screen where it appeared to have frozen. Took it apart and put it back together again. At this point only the charging led comes on, screen is blank. Re-assembled again making damn sure all cables were properly inserted, same thing. Power+M does nothing. I confess I did rough up the cables a bit, looking under a magnifying glass I don't see any obvious tears however.
Anyone else been through this?
...i bought the same droid with new digitizer for parts on ebay.
Problem was the Flex Ribbon Cable.
On ebay is opprox for $30.
You had issues with booting also?
my problem was ...sometimes boot with display white, sometime white
New flex cable did the trick!:laugh: I have 890 installed right now, could someone kindly remind me of the typical procedure for installing Maverick or Eclipse from here? I know this ususally involves un-rooting, bootloader/recovery but I'm not sure which guides to follow and in which order. Thanks.
EDIT:Nevermind, I found the information in the post next to this one.
Hi there can anyone help me please on this matter.
My wife has a HTC One M7. last week the phone fell in to the bath. I managed to open the phone up and clean it.
The phone was taken apart and cleaned correctly using the correct circuit board cleaning solution (sorry cant remember the name).
I then ordered a new battery as the old one was not holding full charge. I also ordered a new screen + digitizer as the old one was cracked.
I have put everything together and charged the phone.
The phone charges correcrtly and has no problems at all.
When i switch on the phone it starts as normal and makes normal sounds etc BUT the screen is dead.
There is NO life in the screen at all even though its a new screen etc.
I know that the old screen is working and even using that i still get nothing.
Has anyone else come across this issue ?
Are there any guides to test the screen driver IC etc ....???
Thanks for your help in advance
It seems like that you have got a faulty screen.
amebb said:
Hi there can anyone help me please on this matter.
My wife has a HTC One M7. last week the phone fell in to the bath. I managed to open the phone up and clean it.
The phone was taken apart and cleaned correctly using the correct circuit board cleaning solution (sorry cant remember the name).
I then ordered a new battery as the old one was not holding full charge. I also ordered a new screen + digitizer as the old one was cracked.
I have put everything together and charged the phone.
The phone charges correcrtly and has no problems at all.
When i switch on the phone it starts as normal and makes normal sounds etc BUT the screen is dead.
There is NO life in the screen at all even though its a new screen etc.
I know that the old screen is working and even using that i still get nothing.
Has anyone else come across this issue ?
Are there any guides to test the screen driver IC etc ....???
Thanks for your help in advance
Click to expand...
Click to collapse
MIght be a faulty screen as said above, maybe a broken or badly connected flex cable. And since the phone went into the bath, maybe a defective motherboard. Its very hard to tell.
as @alray said, it's hard to judge what's the cause of the dead screen, it may be one of the three causes.
so first, you can connect your old screen to the motherboard, if it can still work, to check whether the mother board was damaged or not
if the old screen can be lighten up, you can exclude the possibility of damaged motherboard.
second , you can connect your new screen to the motherboard again. Just be carefully and pay attention to the connector. Make sure it is connected correctly. If the screen can't be lighted up, you need try to use achohol or something else in a small brush to clean the connector. Handle gently to avoid damaging the IC. After that check whether the IC has lost some part or not. Then, if the flex cable or connector is fine, you can connect the new screen to the motherboard again.
finally, if the new screen still keep the same same situation. you can almost judge that you ordered a defective part.
May the steps above helps!
Hi there
the screen works fine as well as the connectors.
These have been tested on another htc one phone.
I have noticed that the motherboard connecter is damaged..... i will try to get some pics up later today.
Thanks
As we all know, the phone is pretty darn well put together and surprisingly durable. But, unfortunately, it is not invincible. About a month and a half ago I cracked my screen. The phone had a case, but it wasn't anything hefty (the HTC Double Dip case). The phone was still completely usable, but I like the phone and wanted to keep it nice so I decided to replace the screen. I ordered the screen + framework assembly and it was about $55. In the past when I have replaced screens on a few iPhones and an ASUS tablet the parts were quite a bit cheaper, but whatever. My phone is the black model, but I decided to try something different and ordered the new part with red speaker grills. Most guides and such said that the M7 is a pretty hard phone to repair, but I have worked on a couple other phones before, so I gave it a go. After many, many hours of carefully prying apart the phone and transplanting the logic boards to the new screen framework I put it all back together and powered it up. To my surprise the phone powered up and the screen worked fine. (And let me tell you the red and black looks damn good). The first thing I noticed was that vibration didn't work. A bit annoying, but the phone looked good enough that I could get past that. Next I tested the speakers and noticed that at full volume the speakers sound a little bit messed up. Again, a little annoying, but I'm not a professional so I wasn't overly disappointed. Then came the real problem...
THE REAL PROBLEM:
When I put the SIM card in the phone didn't detect it. After a reboot it still didn't detect it. After a factory restore it still didn't detect it. Perhaps the ribbon cable connecting the SIM reader to the board was not all the way secured? After how hard it was to take the phone apart the first time I was not a fan of the idea of doing it again. But alas, the next day I opened the phone back up super carefully so not to damage the new parts. It was thankfully a little bit easier the second time. I made sure the SIM reader was all the way connected, but the phone still wouldn't read the SIM. I pulled the old SIM reader out from the old screen framework assembly and plugged it into the board, but the SIM was still not detected, indicating that the new screen did not come with a bad SIM reader. Has this problem happened to anyone else? What steps should I take? I now have really nice looking M7 that is essentially useless.
So does anyone have input on this?
Pr.TOSHIBA said:
So does anyone have input on this?
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Click to collapse
Same thing happened to me. Also swapped out the old reader without any luck.... Any update on this?
Does it detect it at all? Like ask for the pin code if you use that?
Do you have to disconnect the battery when replacing the screen on this phone? I know on some phones I repaired I had to manually set the current time and date (resets to year 1970 or something like that if you disconnect the battery) to get a signal.
Otherwise I have no idea