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Has any one had to send in their device for repair more than 3 times?

If so then what happens? because i've been told something special happens and they wouldnt tell me what it means? do i get a brand new xperia or a brand new phone all together because in total i've sent it back 4 times now and its just broken for the 5th

***bump***

I've sent mine in 3 times I think. The last time, they sent me a new X1. Pretty sweet. But I think the reason they sent the new one was because the problem was not one they can fix (volume button stopped working).
Actually, I was off warranty, but used by credit card warranty that extends the manufacturer warranty by a year. Good to keep in mind, eh?

ah cool yeah they said they are gonna give me a brand new x1 - i was under the impression it was discontinued though? :S

Yeah, I was hoping they'd give me an X2, but the company that does the repairs in the US apparently has a big refurbishing business too. So who knows, they might have given me a refurbished model.

In total now i've sent my x1 in for repair 5 times and just got it back again today and guess what, they forgot to repair the camera! So going to have to send it in AGAIN, seriously this is ridiclious. And all they did was escalate my case for the millionth time while i wait 5 days for a reply...

That sucks - so frustrating.

Wow Impressive! My cousin sent his "China" ZTE modem 3 times in 10 months. Every services took about two months. The last time, he just recycle that modem. I can't believe Sony Ericsson has poor services like this china ZTE company. If it's china I can't understand but Sony Ericsson,

"we didnt replace your device with a new one because the IMEI number was different to the one we had on record, so we only repaired it" (forgetting the camera) "so send it back in again and we will give you a brand new replacement" this'll be the 6th time now, seriously wtf they playing at!!!!

FYI, if you are in the EU and you bought your phone in the EU then you are protected by consumer laws.
UK version -> http://www.legislation.gov.uk/uksi/2002/3045/contents/made (long read)
Basically: If the device has been sent in 3 times for the same issue you are entitled to a new device on the 4th time, period. It's the law!
Also, if a device does not perform as stated on the box or has a significant manufacturer defect, again you are entitled to a new device or an exchange for something else or even your money back. This depends on your retailer.
How do I know it's true? Well my X1 had been sent in numerous times and after some references to the law my retailer agreed to send me an X2 if I paid the minor difference in price between the two. Well we all know how abysmal the X2 was software wise. SE agreed with me that I should return it and get a full refund or an exchange. My retailer was not so cooperative. In the end SE returned my X2 and sent me a new X10 straight across. I am very happy with the X10 You also get a new 2 year warranty with the new device.

mtechfan said:
FYI, if you are in the EU and you bought your phone in the EU then you are protected by consumer laws.
UK version -> http://www.legislation.gov.uk/uksi/2002/3045/contents/made (long read)
Basically: If the device has been sent in 3 times for the same issue you are entitled to a new device on the 4th time, period. It's the law!
Also, if a device does not perform as stated on the box or has a significant manufacturer defect, again you are entitled to a new device or an exchange for something else or even your money back. This depends on your retailer.
How do I know it's true? Well my X1 had been sent in numerous times and after some references to the law my retailer agreed to send me an X2 if I paid the minor difference in price between the two. Well we all know how abysmal the X2 was software wise. SE agreed with me that I should return it and get a full refund or an exchange. My retailer was not so cooperative. In the end SE returned my X2 and sent me a new X10 straight across. I am very happy with the X10 You also get a new 2 year warranty with the new device.
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hmmm thats pretty cool! i'm gonna email them saying what i want.
but my retailer (Vodafone) it was hard enough for them just to repair it >.<

Hi!
I've sent my Xperia 3 times.. First time, because screen went black when sliding the keyboard. When I received after 2 weeks, I realized, new screen had a flaw. The backlight was visible on the screen itself(it was very easy to see when the background was black: for example, when turning on the device). It was placed in upper right corner. So I sent the device again for a repair. And after 5(!) weeks, I've been told that every part of my device was replaced. And when I turned it on it showed the same flaw on the screen! But now both upper corners of the screen had that issue. So I wrote a complaint to Sony Ericsson. After a month(!) I received a reply, they told me to send my xperia to another repair point. So I did. After long few weeks, my device returned. With the same screen flaw. Oh God I hate them...
About the flaw: It looks like the screen is pressed by the front panel.
My warranty ends by November I think. I can't go to retailer, because xperia was bought by previous owner in France and I'm really tired of those 'repairs'. Every repair takes between 2 weeks and 1.5 month.
Maybe they don't see it as a flaw? Well, screen has a unequal backlight, for me it's a flaw.. What do you suggest? Send the device for the repair again?

Crapppppp just realised i forgot to restore stock SPL - do you think they will realise? cause just sent it off!

Hurrah, SE sent me a "new" X1 - everything works fine now so i'm not complaining, even though its probbably refurbished

[Q] Question about Optimus 2X Warranty

Getting an Optimus 2X from XDA.. Asked him about any issues, said he had one reboot in a week with the new CM7.. Also saw that it had very minor screen bleed.
I have a question 'cause I'm coming from a Desire Z, and previously an iPhone 4.
With my iPhone 4, I had a year to bring it back if any problems arose, and one did, so I just went to the Apple Store.
I've seen many accounts of people getting new G2x's from the T-Mobile store and whatnot. Is there anyway I could get a new Optimus 2X (LG P990H w/ AT&T bands) if I have any issues? It's obviously less than a year old (I'm assuming most warranties are a year).
I know I can't bring it to T-Mobile, but could I contact LG directly or anything? I don't know anything about a receipt, but I would have the box and all that.
Thanks!

You'd have to go direct to LG

If you have any issue with it they will repair it, you won't get a new phone. Only if the issue persist you'll maybe receive a new phone.

So who would/should I contact?
LG in the States or another country? And repair would require me to send it in or bring it in somewhere?
Thanks for info

you will probably need a reciept to send it off for warranty, you will have to phone LG America and ask which to send it to, also I thought that the O2x didn't work in USA just the G2x

I bought my 2x from a retailer at a hyper market. When I got problems with the chipset a few weeks ago, I asked the place I got it from where I should send it to get it checked, and they told me any LG Service Center will do it as long as I still have the warranty card.
So I guess you can take it to any LG, if you have the warranty card, that is. They didnt ask me the receipt though

silentmelodies said:
I bought my 2x from a retailer at a hyper market. When I got problems with the chipset a few weeks ago, I asked the place I got it from where I should send it to get it checked, and they told me any LG Service Center will do it as long as I still have the warranty card.
So I guess you can take it to any LG, if you have the warranty card, that is. They didnt ask me the receipt though
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Where do you find the warranty card for the Optimus 2X?
I just bought one on XDA.. Most people on XDA don't keep the receipt and stuff, but they keep the manuals.
Is the warranty card bunched up WITH the manuals and box? Also, does every O2x come with it?
I suppose I should just ask the seller or wait to see it for myself

Need help with moto X screen issue

Greetings form Greece,
Need your help
After several weeks of waiting my moto X came today form US. Was so happy to have such a unique custom device!!
Once i got it from my US based friend I entred my local carrier shop to get a nano-sim, opened the box and inserted the sim to get moto X woriking.
Seconds after I left the shop the phone accidentaly fell to the pavement. I saw two small dents in the side corners and got really sad I did this to my new device.
However soon i realized that the problem was much bigger. My screen went totaly black!
There is no sign of damage or anything, just a small dent in the plastic bezel.
I am sure the phone is working, I hear sounds of booting and shutting down and I feel vibrations from the the digitizer touch.
The screen shows only some green pixels on the botom right corner.
I am really sad
Do i need a new screen or it is smth with a cable connection?
Is it reasonable for the device to be ruined form a 2 feet drop?
I am will not find any spare parts in Greece/Europe. Shall I send to my local Motorola service repair to check?
Any other memeber with similar issues.?
Please help!

go to motorola tech service, is the only solution, you need a new screen, or a new phone

Well, I feel bad for you, but you need to change either the screen or the entire phone.
Sent from my XT1058 using xda app-developers app

I dropped my moto twice and screen is fine

I went today to the Greek local moto repair center,
First time they saw such device, they thought it is moto G.
Awaiting a call if it is a full LCD or a cable maybe. they have no idea if Motorola will provide parts.
If it is a full LCD, how easy is for me to find the part?
I have seen some lcd parts quoting around $250, (nearly the price of the device).
It is a lovely phone, in case i don't find a solution in my country shalll i try to send it to US for repair?
is anybody willing to order and send me overseas a new?

local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?

Gana21 said:
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
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live chat on moto site, they may offer you a change. good luck.

yghrv said:
live chat on moto site, they may offer you a change. good luck.
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spoke with them, they need to mail the phone to them, they cannot repair customized devices just issue something like a refund

Display broken, need ideas for the way ahead

I had purchased the Moto Turbo (Indian Version XT 1225) for ~USD 650. Recently, in a minor accident it broke. Ouch
>> Visible damage: Top glass seems fine, but the display underneath is cracked, no longer functional (We do not have the free one time screen replacement option that Verizon gives. Plus I did not have any other insurance).
>> Possible invisible damages: Right after the accident, the phone became pretty hot, and it was vibrating every 15 odd seconds for about an hour or so (till it ran out of battery, perhaps). I don't know if the internals suffered from any shock or heat damages.
The authorised service center says the Display unit replacement will cost ~USD 280. Any other possible, though unlikely, damages to the battery/motherboard can be determined only after the display is replaced. I have not been able to find out if display units for the Turbo are available for cheaper from third parties in India, any idea about that?
Now my dilemma. Do I go for the screen replacement for a very expensive ~USD 280. Or do I go in for a cheaper handset. I really liked my Turbo, more than what we have on the market right now, the only two gripes being the camera quality compared to it's peers and the doubtful upgrade to Android M. But it has not had a price reduction, and in the current mobile market, shelling out ~USD 650 for it seems too much.
Thoughts?

I think it's worth fixing.
I broke mine, got the LG G4, got fed up with the LG UI, overheating, lag, bad signal and crap battery so I just sold it and bought brand new Droid Turbo. I'm waiting for it to be shipped since I live in Spain and I had to get it of eBay .
Nothing better on the market atm..

I too am from India and I too broke my turbo screen but fortunately only glass is broken and phone is still usable.
I've not yet looked outside service centre as my phone should be under warranty but also don't want to spend so much just for broken glass. There is no separate glass but need to go for complete screen. I'm going to try local market once I get time to see what are other options before I go to service centre.

My LG g4 Boot Loop repair story with LG. Good News!

I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........

you aren't the exception. I too had my phone repaired for free. And as far as im aware, lg has been doing this for the g4 for the past year or so.

both out of warranty.?

raptorddd said:
both out of warranty.?
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I bought mine from ebay in early 2016. It bootlooped in December 2016 and i got it fixed in late january.

jmacguire said:
I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........
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Was your data preserved after repair? And when you called what information do they ask after you tell them your having trouble with a LG G4 stuck in bootloop?

Did it have the same manufacture date when it was returned? Just wondering if they replaced the entire motherboard or just fixed it.
The one I bought on ebay was a 602 (February 2016) model. Rather than buying from a high-volume clearing house that couldn't be bothered, I bought from a private seller who volunteered the manufacture date. My brother has a 507 model he's still making payments on through T-Mobile. Hopefully LG's warranty extension for this issue will last until the bootloop bites him.

They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.

Ken4G said:
They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.
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Recently? And all data was saved?

Jaramirez said:
Recently? And all data was saved?
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Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.

Ken4G said:
Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.
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Same mine is going out today also did everything through chat. I wonder if the new board is revised and won't cause the same issue anymore. Yeah figured they wipe everything because of privacy concerns.

This is the email I got from LG saying that the diagnostic showed that the phone was not charging with the cable... Wth that's not what I sent it in for. Mine was stuck boot looping so now I'm curious to know what you guys got for an email and what the diagnostics showed.
Apparently it's on it's way back to me I just hope that they fixed the boot loop too if not I'm going to be super ticked off!

So it appears as it may just be general terms used on emails but I got final email saying that the board was indeed swapped out as part of the repair so what a relief... Still wonder if the "new" boards are any better than the ones on the phone already. Hmm only time will tell.

My G4 is supposed to be here on Wednesday, in which they also told me they had to swap out the board. Not surprising since it went from bootlooping to not even turning on, which means all my data was lost. Makes me glad that pictures can be saved to SD at least. After trying to get it to boot to make a backup by using the freezer trick, it just decided to give up the ghost.
Props to LG though, since I made an RMA 2 months ago and only recently had the means to send it back. Turnaround time was quick too; I was expecting at least a month. I've been using a ZTE ZMax as a backup and while not awful, I wouldn't mind having my G4 back.
I plan on throttling the CPU this time so it doesn't get too hot, unless someone can tell me they fixed the issue and there's nothing to worry about now.

When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.

br0adband said:
When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.
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1) LG repaired my H811 in January. It was returned to me with data wiped *and* the IMEI and date of manufacture *did not* change.
2) There has only ever been the one revision 1.0 for the H811.
Some tips: I purchased a "Certified Refurbished" phone off Swappa in February of last year with a 505 serial number. The phone bootlooped in January, within the year of warranty. At least so far as the G4 is concerned LG has been providing warranty service under two circumstances: 1) If the date of the repair request in within 15 months of the serial number date, they are not requiring a receipt and they have fixed phones for free purchased from Swappa and Ebay or 2) if the date of repair is more than 15 months from the serial number date they will request a receipt if you initiate the repair online. If your receipt has any indication that the phone is used or refurbished they will not do the repair for free. In that instance, you should avoid providing a receipt. Many people have had their phones repaired without a receipt but if you are beyond the 15 months I'm not sure how you avoid that. My guess is that if you provide a Paypal receipt from Ebay, they will have no sure way of knowing whether or not the phone was purchased used and they don't ask. If you provide a screen shot of your Swappa sale, it may very well indicate the phone was used and they will charge for the repair.
So far my phone has worked perfectly. I did not mind paying the $79. I bought the phone knowing there was every chance it would bootloop. I like LG products when they work.
PS - About six months after LG repaired the phone they called me to say that it had been a mistake to charge me. They sent me a check for the entire amount. Yay!

I've had four G4 devices bootloop and been repaired without issues, all of them 505 models, all 4 of them within the past 7 months (so they're all outside the 15 month extended period), and not once has the 505 serial number been called into the situation at all - what matters is the date of actual purchase for a warranty claims.
AT&T, Sprint, T-Mobile, and Verizon were still selling the G4 through February of this year (2017) so, all one has to do (with any carrier actually) is tell LG you bought the device in late 2016 and that's that, instant warranty coverage and they won't even hassle you for a receipt - at least they haven't in my experience of having G4's repaired by initiating the RMA using the online chat support.
The G4 is known to be defective, period, and as far as I'm concerned that makes every single one of them ever manufactured to be valid for a warranty claim and I don't give a damn about dates on a calendar or the first three digits of a serial number.

My G4 arrived today, but it's currently at home. I'll edit this post when I bring it with me tomorrow to get set up and rooted and nougated and give you the info you want.
The app and silkscreen match. It says 9/2015 as manufacture date.

Guess LG is scared of the class action lawsuit against then for this problem. So now they warranty anybody I guess. This won't stop the lawsuit though.
Sent from my SM-G955U using Tapatalk

Hello Folks,
I just wanted to add and make an update to this discussion
I got my phone of craiglist brand new back in Oct 2015. I had the issue of running extremely hot but never bootlooped for me until June of 2017, it just went dead and will not restart. Its the t mobile version. I googled to find a fix and read about other user experiences. I called LG and I made up a date of purchase to Oct 2016 and was able to get a rma from lg. I sent it in on June 6th and got it back 10 days later.
They claim in their repair info that they changed the mother board.
Well the phone now had additional issues such as
1) Will turn off and restart 5 times in 6 days
2) Will drop saved bluettooth connection
3) Running google map will cause to run hot
4) Using google map, pandora and bluetooth will cause it to restart and run hot
So in my opinion changing mother board does not fix the issue and with the replacement, what they are doing it is forcing the phone to restart when it gets hot based on my experience.
I sent the phone back and listed the various issues after experience 8 days of frustration since repair. Its been with them now for past 3 days and still under diagnostic and I am waiting to get it back.....
Based on what I read on this thread, wondering if anyone has a link to class action lawsuit that we can join? and for those who had their phone fixed/repaired...how is it running since and what carrier you are on?
Thanks
Update - I called LG after they received the phone last wednesday and it was sitting under diagnostic status. I asked the CS Rep when I will expect to get back. He looked up the same information that I saw on the website line to RMA. He then I guess sent a request for information and hour later I get a call from LG asking me what issues I am having as they did not find anything wrong with GPS, Bluetooth , I reminded them of my list and asked them to run bluetooth, gps and pandora at the same time and watch the phone heat up and shut down....he then thanked me and checked the status this afternoon and it moved a notch to in repair.......
Saga continues