Motorola Bootloader Petition (>10K sigs & Moto Response) - Motorola Droid Bionic

Visit Groubal and sign the petition: http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Retweet: http://twitter.com/#!/ibproud/status/52265679990169600
Facebook Page: http://www.facebook.com/unlockmoto
UPDATE (14th June 2011):
We are now over the 10,000 mark.​
I have now spoken with Motorola and gotten confirmation that Motorola plan to unlock every device that will get an update in the second half of this year. This will include maintenance & firmware updates, but is still subject to Carrier approval.
The promising sign is that Verizon has already allowed Motorola to unlock a device on their network, the Xoom, which utilizes the unlockable/re-lockable model that Motorola intends on using across their devices.
I'm still looking to work with Motorola in the coming months to help see if we can make this a smooth process for Motorola and the community.
You can read the article here:
http://ausdroid.net/2011/06/14/an-u...witter&utm_campaign=Feed:+ausdroid+(Ausdroid)
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
UPDATE (26th April 2011):
We are now at ~8,700 mark.​
Motorola has now responded to me, stating that they are looking at unlocking bootloaders across their devices late 2011.
The article for the story can be found here:
http://ausdroid.net/2011/04/26/the-little-aussie-taking-on-motorola-u-s/#more-8184
We're still seeking clarity around whether this will be for current devices or only future devices.
I couldn't have gotten this far without the support of everyone here. You guys and girls have been a huge support and help me turn this snowball into a wrecking ball.
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
Previous Update (4th April 2011):
We are now at ~7600 mark.​
We're starting to slow down from our initial boom, so I have now set up a Facebook page to see if we can wrangle in some supporters that don't use Twitter or XDA.
I will need your help getting this out there. So share the facebook page where you can.
I'm also looking to see if anyone is interested in helping me Moderate the page. Please PM if you are.
Original Post:
Hi All,
I have created a Groubal (online petition) to get a response from Motorola on it's bootloader policy.
>>This petition started for the Atrix, but I made sure that it was for Motorola's overall Bootloader Policy. I have reached 200 signatures in 2 weeks, but now believe it's time to expand this out of the Atrix space and into the larger Motorola Dev community.

Ok guys, we now have nearly 800 signatures, nearly 500 in one night alone.
Keep up the great work everyone, this wouldn't be going anywhere without your support.
Sent from my Atrix (in Australia)

signed
10 char

Thank you everyone for your support.
Updated First Post!

I put it on facebook and i signed it. I really want this phone and bootloaders makes it a no deal.
Used my fascinating voodoo powers

Just updated Original Post, some very interesting developments today.

I posted/reposted everywhere i know to and asked for them to repost. Hopefully moto will get this.
Used my fascinating voodoo powers

Signed. Does anyone else feel this should be posted in the General section of every android device? We need to protect AOSP!

absens said:
Signed. Does anyone else feel this should be posted in the General section of every android device? We need to protect AOSP!
Click to expand...
Click to collapse
It would be even better if we could get XDA to post it as an announcement across all the forums, but unfortunately I don't know any of the administrators well enough to do it.
If you want to champion that for us, that would be greatly appreciate. I'm starting to find myself spread to thin on this one.

Groubal has been attacked again!
Hello Irwin,
Yes indeed...Groubal was hacked once again. We have our technical team and our hosting enterprise working feverishly on this to remedy the problem.
Clearly your petition and all your supporters have touched off serious nerves; and your message has created amazing awareness around the world now.
We will fix the problem and move forward. Please take the time to let everyone know on all the forums what has happened to Groubal.
Thanks in advance,
Groubal Customer Care
Click to expand...
Click to collapse
I will update the post when they are back to normal operations.

I posted this on a few other forums around xda. I also posted this on fascinates forum to since thats where i hang out. I got a bunch of negative feedback at first. Then come to find out the new samsung phones are going to have it too.
Used my fascinating voodoo powers

Updated OP

Just sent this tip to Engadget.com
Please shed some light on the petition by the Android user community requesting that Motorola to unlock the bootloaders on their Droid phones. Smartphones are not just phones that can browse the web, they are mobile computing devices that can make phone calls.
We pay a large sum of money to own these mobile computing devices but we are not able to modify the operating system like any other personal computer that each of us own.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Thank you,

CaliTilt said:
Just sent this tip to Engadget.com
Please shed some light on the petition by the Android user community requesting that Motorola to unlock the bootloaders on their Droid phones. Smartphones are not just phones that can browse the web, they are mobile computing devices that can make phone calls.
We pay a large sum of money to own these mobile computing devices but we are not able to modify the operating system like any other personal computer that each of us own.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Thank you,
Click to expand...
Click to collapse
Thank you. Hopefully they will shed their spot lights on it.
Used my fascinating voodoo powers

Thanks everyone for the support, Motorola has noticed us.
Updated OP.

I had not realized that you posted on the dx forum. I found a list where you have posted. I've been posting to milestone 2, fascinate, and facebook. I will keep these 3 up to date with the info you pass out.

Updated OP.
New Facebook Page!

SIGNED!!!!!
We need to get as many ppl to sign this as we can.

signed!!
moto and other manufactures need to stop this!! if we buy a device...we have the right to do what we want with it...its our money!!!

Signed. I'm rocking a Thunderbolt right now, but I still play with my Droid X from time to time.

Related

ucifmap PMing Spam

Just a note to the mods - ucifmap has sent me (and no doubt many others on here) the following message.
Hi,
I just wanted to let you know about our new website, we are a new company, e-Fuze, and we are going to produce Pocket PC and Smartphone devices likely powered by Microsoft Windows Mobile. Smile
We would be extremely pleased if you would register with our forums. Very Happy You will have access to information, help and advice from professionals, your input will also help us better create our products. Thank you very much, and please consider, as you would enjoy many benefits, and chances to win cool things, like new device giveaways! Some winners will be chosen randomly, others will be chosen on their participation level on our website, including forum posts and topics.
Please visit e-Fuze.com for more information. To visit our forums, you can either go there through our homepage, or directly at e-Fuze.com/forum
Thanks for your support to help get us started on our venture by supporting our website and community forum, thanks again, and we hope you will register with us.
PLEASE NOTE: WE ARE NOT TRYING TO TAKE YOU AWAY FROM OTHER WEBSITES/COMMUNITIES, WE’RE MERELY INFORMING YOU THAT THERE IS ANOTHER WEBSITE OUT THERE AND THAT WE WOULD BE EXTREMELY PLEASED IF YOU JOINED US, TOO.
Click to expand...
Click to collapse
If any one else here has recieved one of these - please say so here so that the mods can do something
i got it too
I thought the website wasn't too bad. I'm a new member...
Their news section was relatively interesting, they were showing off the Wizard overclocker etc.
But I guess it is spam-crumptious.
V
Yes, I just got it too.
Yes, I got it too.
Just ignored it.
Spam!
he's going a bit OTT - i just got a 2nd one :roll:
heliosfa said:
he's going a bit OTT - i just got a 2nd one :roll:
Click to expand...
Click to collapse
Sounds like it's just an automated system that targets the users online for example, but doesn't keep track of who it's already PM'd.

New to DX? LOOK HERE FIRST / Help Build DX WIKI Together

EDIT: 09/09/2010
The Wiki is comming along nicely, a thank you is in order to everyone who contributed. Of course it can always be improved, as such I am keeping the original post below. While we still don't have a great following for the DX on XDA we at least have a nice and organized page in which you can find links to the major breakthroughs and how-to's. If you are new to the DX and are looking for a place to begin, thanks to the fine people on this forum the XDA Droid X WIKI (Found Here) is a great place to begin
As new things are discovered for the Droid X we encourage you to add them to the Droid X WIKI, it can always be removed later if need be. It is a great start however. Thank You all, and good work.
From Sleuth255: Just a quick (slightly off topic) note to also say that XDA mods are here to help. The basis of XDA-developers is after all, development, and it is within device specific development forums such as this that all the magic happens. So here is my promise to all Droid X/Android XDA developers using the facilities of this forum: If you need help keeping a development thread "on topic", PM me and I'll place XDA's cosmic moderating powers at your disposal. Obviously, there's give and take here; we're a community based on idea sharing after all, but the point remains: Let's work together to make the Dx something truly amazing.
Now if you'll excuse me, I have more reading to do so I can further acquire "mad Dx/Android skills" without having to resort to noob tactics.
Original Post:
So I have just come from my Droid Incredible... Yesterday as a matter of fact... And could not help but notice the complete lack of organization of all significant breakthroughs for the Droid X. As well as a lack of anything at all in the WIKI.
It actual made me miss the XDA Droid Incredible forum, which was a joke in comparison to the XDA Droid (original) forum... Point being it doesn't say a lot for our Droid X Forum...
SO! I figured I would put out a request to get this forum a bit more organized, even if that means doing so through the XDA Droid X wiki. At least here we can place links to the most significant breakthroughs, etc. I will start working on it myself as soon as I locate some of the more important breakthroughs, such as root, bootloader, Froyo upgrade and downgrade, and any others.
Find the Droid X WIKI Here http://forum.xda-developers.com/wiki/index.php?title=File:Motorola_Droid_X.png
I invite everyone to help, after all not everyone was reading the forum from the start, and just for kicks some time, try searching "root" on any of these forums, you might as well just start scrolling through the pages without searching, because you'll get about the same number of results...
EDIT: So I have decided it is not the lack of effort for this forum as much as the number of occupants. Even the Droid Incredible Development forum (which is considered to be a phone lacking development backing) is being viewed by around 200 people at the moment of writing this. Ours (DX Development) currently only has 20 occupants... I have yet to see a phone in which XDA was not the main forum used for communication, perhaps this is the first?...
CaptainTaco said:
So I have just come from my Droid Incredible... Yesterday as a matter of fact... And could not help but notice the complete lack of organization of all significant breakthroughs for the Droid X. As well as a lack of anything at all in the WIKI.
It actual made me miss the XDA Droid Incredible forum, which was a joke in comparison to the XDA Droid (original) forum... Point being it doesn't say a lot for our Droid X Forum...
SO! I figured I would put out a request to get this forum a bit more organized, even if that means doing so through the XDA Droid X wiki. At least here we can place links to the most significant breakthroughs, etc. I will start working on it myself as soon as I locate some of the more important breakthroughs, such as root, bootloader, Froyo upgrade and downgrade, and any others.
Find the Droid X WIKI Here http://forum.xda-developers.com/wiki/index.php?title=File:Motorola_Droid_X.png
I invite everyone to help, after all not everyone was reading the forum from the start, and just for kicks some time, try searching "root" on any of these forums, you might as well just start scrolling through the pages without searching, because you'll get about the same number of results...
EDIT: So I have decided it is not the lack of effort for this forum as much as the number of occupants. Even the Droid Incredible Development forum (which is considered to be a phone lacking development backing) is being viewed by around 200 people at the moment of writing this. Ours (DX Development) currently only has 20 occupants... I have yet to see a phone in which XDA was not the main forum used for communication, perhaps this is the first?...
Click to expand...
Click to collapse
You are correct.. I am sad as well coming from the HTC touch where the XDA following was huge...
There isn't so much love for the X here on XDA and you are not alone in hoping it changes!
I'll help out when I get back in town tonight. This place is not user friendly.
Sent from my DROIDX using XDA App
**EDIT** - I just updated it with some standard info... more will come soon.
BUMP!!!
This thread needs to be stickied!!!
Yeah I agree... Seems like a popular enough phone, apparently not with the devs though. So, I have decided to go ahead and start building my own rom. My first theme is almost done too...
Sent from my DROIDX using XDA App
Ill give a helping hand...
I agree, with everyone who has posted so far. I'm bummed that there aren't people flooding these X forums... I'm not great at development or anything, but have done a decent amount of information compiling for the Wiki at the server lab I manage, and would be willing to help contribute in any way I can!
Agreed.
I usually lurk around in XDA, but it is the first place I check out DX info.
I'll help with whatever I can.
NOOB would love to help
Although I am not new to XDA forums, ( I owe my sanity to you guys for getting me through some of the hairy spots in the WinMo days), I am totally new to Android. I started with the HTC Aria, then got tired of AT&T's BS, so I went to Verizon (where I now have 3G in my home!!). I started there with the Droid 2 but I wanted a better screen and the extra memory so I just picked up my Droid X (after waiting 3 weeks) today. I'm excited, but I know that there are deficiencies - such as no update yet for the DX.
I don't know what I can do to help, but I've always learned that the best way to get acquainted with something is to sometimes just dive in with both feet. I'm just a lowly System Admin Manager for an IT company. DROID X excites me and we truly do need to bring in whatever is needed to get our membership to a level that's worthy of Moto's 'flagship' phone.
Just let me know what I can do to help and I'm there - as I said, I owe you guys big time.
Maraming salamat (many thanks),
Miguel
Now that this is stickied... you should change the title and first post to something along the lines of: "Look Here First" "New to the Droid X" "Noob ALERT!!"
Lol, ok.. maybe not the last one but something similar. Then edit the first post to something explaining the wiki or just the link.
It will help out on confusion in the threads and open ppl eyes to things that are going on and getting lost in the shuffle.
The biggest issue I have seen, is that XDA is an HTC forum, and the Devs dont mess with the Motorolla devices. Other forums have devs that work on the DX and that is where the traffic is. P3Droid, Koush and Birdman have completed the most significant breakthroughs, and they are not a part of this forum. I wish this place had more of a DX following too...for now, I stick with MDW.
Well I just recieved my DX yesterday. Thanks to this great wiki and the people behind it, I was able to root and do some modifying with in the first hour of having my phone, and I didn't have to tear through the forums. Thanks for all of the effort and keep up the good work.
Mayfairkid said:
The biggest issue I have seen, is that XDA is an HTC forum, and the Devs dont mess with the Motorolla devices. Other forums have devs that work on the DX and that is where the traffic is. P3Droid, Koush and Birdman have completed the most significant breakthroughs, and they are not a part of this forum. I wish this place had more of a DX following too...for now, I stick with MDW.
Click to expand...
Click to collapse
I like MDW alot as well, man, but I DO notice that a good number of posts there will link back to something here in the DX forum on XDA. So, it seems that the higher ups at MDW do at least lurk or contribute here as well.
das7771 said:
Well I just recieved my DX yesterday. Thanks to this great wiki and the people behind it, I was able to root and do some modifying with in the first hour of having my phone, and I didn't have to tear through the forums. Thanks for all of the effort and keep up the good work.
Click to expand...
Click to collapse
nice!
after 2 months, I still want to keep my 2.1 OS (in case I want to start some coding on it & 2.1 is a safe version to test on). But I will definitely upgrade to official 2.2 OTA.
btw, is there a list of reasons in the wiki to root & upgrade to 2.2?
Hi! Thanks for getting this wiki and DX forum organized, CaptainTaco and all! I'm relatively new to Android, the DX, and rooting, and all that entails, and was looking for a place to start... and here I am! Have been hearing about XDA for a while, and look forward to learning and contributing as I can!
droidXish said:
Hi! Thanks for getting this wiki and DX forum organized, CaptainTaco and all! I'm relatively new to Android, the DX, and rooting, and all that entails, and was looking for a place to start... and here I am! Have been hearing about XDA for a while, and look forward to learning and contributing as I can!
Click to expand...
Click to collapse
Welcome aboard. Just make sure you read everything you can before asking a question. I usually ask Google first before I post in a thread. You can also use the hand search feature at the top of the forum.
I say this cause ppl can get pretty heated for threads started asking questions or posting information that has already been answered or giving.
You can always pm me or hit me up on gtalk. A lot of ppl do and I enjoy turning the light bulb on for ppl lol
I've been lurking since I got my new phone, glad to be here. I'm rooted on 2.2 OTA and have learned some about the signed boot loader and latest updates via lurking and searching different forums each day. The wiki looks very complete as far as I can tell, great job!
Thanks for all the work on the Wiki. Great stuff!
I'm coming up to speed on Android/DX now. Very cool platform. I'll be helping more/developing for the Dx soon.
I may not post here much but I try to pay attention and read as often as I can.
P3droid is also a member here as jimmydafish.
Motorola devices will always be second class citizens on this forum...just the way it is.

[News][Milestone]Motorola Europe announces Froyo Operator Testing

www . facebook . com / motorolaeurope / posts / 167417936629785
(remove the spaces, sorry as I'm a new user)
To summarise, a Froyo build (not mentioned which one) has been sent to operators for testing. Guess that would mean a few more months before a build is even released to public. (Right after the announcement for Gingerbread? Ugh.)
---start of rant---
First of all, greetings to all (it's my first post). The Milestone is my first Android phone, and it's a love-hate relationship honestly. I made a mistake not knowing about the locked bootloader (who wouldn't? After all most Android phones don't come with a 2048-bit encrypted bootloader). I believe most Milestone users share the same experience with me, finding out the cruel truth only after purchase.
Why lock? I believe most users have already read the comment from Motorola's CEO, which is to protect users from damaging their phone. (I'll get the source article later.) Seriously? Look at the magic Droid users and developers have churned out.
The Milestone, like the Droid, is a capable phone. Not the best in the market now, but one of the better ones in the same price range.
If Motorola is unable to release updates in time, I personally feel that they should unlock our bootloader, and let the community do the magic. It's after all what people look for when they bought an open-sourced phone.
---end of rant---
I frequent the Milestone development forums (even though I've never left a message simply because I feel that I lack technical knowledge to be commenting on their wonderful works), and love what has been made for Milestone. However, there are limitations definitely, from what I gathered.
I humbly believe that if they unlocked the bootloader, they would change people's views of Motorola worldwide (like when I first got the Milestone, before finding out about the locked bootloader) and in the long run it's definitely beneficial. We're talking about European, Middle Eastern, Asian, Indian, Mexican, Canadian (?) and many more markets here, my dear big M.
Is there any petition already started to appeal to Motorola to unlock our bootloaders? After all, Android is about the power of the community.
Sorry for the long message, I just needed to get this off my mind, and would love to hear about views from the amazing xda community. I may be wrong, I may be biased, but I'm just a plain Milestone user.
Oh, I still love my Milestone anyway.
Thanks. =)
it'll probably never get unlocked, but it still sucks. i love being able to do damn neared anything i want to my Droid.

Motorola ready to make sweet love to Android ROM devs and rooters?

This is taken from engadget.com
HTC is legendary for its tacit support of the Android ROM cooking community. Motorola... not so much, thanks in large part to the company's policy of locking down the bootloader as a means to prevent unapproved software from running on its Droid handsets. An annoyance recently exacperated by a moderator of Moto's YouTube channel who suggested that customers looking to install custom ROMs should "buy elsewhere." Ouch. The resulting public relations kerfuffle then prompted Motorola to publish a clarification to its bootloader policy on Facebook:
We apologize for the feedback we provided regarding our bootloader policy. The response does not reflect the views of Motorola. We are working closely with our partners to offer a bootloader solution that will enable developers to use our devices as a development platform while still protecting our users' interests. More detailed information will follow as we get closer to availability.
Obviously, we'll have wait for said details to get official before calling this a shift in strategy. It's certainly an improvement over Moto's previous approach of lawyering-up with cease and desist orders. Perhaps Motorola is taking a cue from Microsoft who seems to have recently discovered that it's better to embrace than to annoy a motivated hacking community -- customers who tend to be a company's most dedicated fans and evangelists.
Good news?
Direct Link: http://www.engadget.com/2011/01/21/motorola-ready-to-make-sweet-love-to-rom-devs-and-rooters/
its a maybe. maybe they will launch our froyo locked, maybe it'll be open. we never know.
i just read this also. this could be great news or another terrible taunt whih leads to nothing.
im not gonna get my hopes up just yet.
available Q1 of 2046, stay tuned! lol
Sent from my Milestone using XDA App
Sounds like a PR stunt to quell the immediate situation before waiting for it to blow over.
Sent from my Milestone using XDA App
I dont believe in manufaturer, i believe in XDA dev's..... this a "cold water" not a hope for us.
I hope this isn't just some PR bull and moto actually enables us to load custom kernels.
That press release says nothing about unlocking the bootloader, only that they will help devs which could mean anything!
DummyPLUG said:
available Q1 of 2046, stay tuned! lol
Sent from my Milestone using XDA App
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LMFAO!!!
i dnt believe motorolsh!t will do that(unlocking the bootloader)
I so love my new HTC Desire! couldnt stand this situation anymore....! sorry guys...
It is just the usual PR crap which companies like them give when they screw up on the social networking front. The "..buy elsewhere.." was just a such screw up. A Royal one I would say!
They are now trying to calm down the situation by giving us this crap..
I think it's just a excuse about the bad comments in youtube video, nothing more than that.
DummyPLUG said:
available Q1 of 2046, stay tuned!
Click to expand...
Click to collapse
2046???
...that seems a little too soon... dont ya think?
Menelkir said:
I think it's just a excuse about the bad comments in youtube video, nothing more than that.
Click to expand...
Click to collapse
That seems most likely but perhaps the fallout and bad press from that will push them to do what they should have done long ago, free the bootloader in some form so we can get custom ROMs on it.
Dyonas said:
That seems most likely but perhaps the fallout and bad press from that will push them to do what they should have done long ago, free the bootloader in some form so we can get custom ROMs on it.
Click to expand...
Click to collapse
Yes, I really want to see this happening, but I don't have any hope about Motorola opening the bootloader.
If they do, ok, excelent news to the community, to all developers that will make even better ROMs and for all of us that have a Motorola phone. We can see the quality of alternative ROMs for Motorola Milestone today as example. It's obvious that the only limitation is the bootloader, so the quality can be massively improved if we can change and optimize the kernel.
But I think all people here are already tired from Motorola's position about his costumers: Censorship on comments (youtube and motorola forums), censorship on criticism (even the very good ones, Motorola does not seem to care about the opinion of his costumers), cease and desist in community cases like the ROM of Droid X and sites with roms (that its very stupid IMHO)... and the list goes on...
By the way, my only hope is, if that happens and I have not exchanged my phone yet, good.. I'll make good use of it. But honestly? I have now my last phone from Motorola.
Am I missing something? Forgive my ignorance, but what is "locked up" about the bootloader? I'm running CM6 along with the overclocked CM6 kernel, and there are tons of other custom ROMs out for the Droid as it stands. What is restricted by Motorola?
vapor63 said:
Am I missing something? Forgive my ignorance, but what is "locked up" about the bootloader? I'm running CM6 along with the overclocked CM6 kernel, and there are tons of other custom ROMs out for the Droid as it stands. What is restricted by Motorola?
Click to expand...
Click to collapse
Milestone users cannot use custom kernels. All the AOSP ROMs still have to use the SAME kernel, supplied by Mot. They lock it to the bootloader. This means problems trying to compile modules and customer kernels and no way to patch bugs.
It is much more work for devs to get stuff done for the milestone than other phone (htc comes to mind).
Examples of issues: battery life, phone sleeping, waiting for compatible kernel or hack for new android versions, swap support, vpn support, other filesystem support... the list goes on.
But you allowed to be happy with your phone. Not everybody needs these things...
Sent from my Milestone using Tapatalk
He has a very good point. Where other android device builders seem to be promoting development (Huawei excluded, theyre miser's just like Motorola), this company seems to be more prominent on the restriction of development on their devices.
One very good reason for this is that Motorola has been such a huge phone developer for such a long time, that they have probably let it go to their head. Now instead of saying "our consumers said they need this", they're sayin "we think they really only need this." I've used Motorola phones for about 8 years now, and I would DEFINITELY say someone forgot that their customers put them where their at.
I agree. Someone needs to get out there and give them a taste of Good Customer Service. I dont think restricting dev's is a great marketing idea, or revenue booster anyways. BUt then again, to each, his own.
This is PR.Nothing more.
Know motorola they do not update РСТ(Russian legal)Milestone, they do not
need to unlock this crap bootloader.

Holding one plus to account

I am starting this thread to keep discussion alive regarding one plus promises to us the Android enthusiast community - these are recent posts from the 6t twrp dev thread in response to @FuNkwizzard claim that one plus really cares about the development community - I have reached out to @FuNkwizzard to speak in pm although haven't heard anything back as yet.
Funk Wizard said:
For all those who have doubts buying this device, i can assure you for OnePlus devices, development is second to none so its just a matter of time.
Funk
Click to expand...
Click to collapse
I'm assuming by now that you actually work for op ?
Maybe you could pass on the message to the customer support team who informed me only a couple of days ago 'we do not recommend unlocking bootloader or rooting and as such cannot give you the stock IMG to restore your device to factory settings' - of course I managed to find the fastboot file that I needed courtesy of @mauronofrio but this attitude from the online so called 'customer support team' this runs very contrary to what you are informing us of here which I have no doubt at all that what you are telling us is true. But - if op really wants to win over the Android enthusiast community then someone really needs to make sure that customer services know this!
Sent from my OnePlus5 using XDA Labs
Yamvmax1 said:
OP is becoming to big for themselves. Time to find a new little guy.
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Click to collapse
Well here's an idea, if op really is so committed (grateful - remember humble beginnings with so much support from the Android enthusiast community) - then give recognised developers their devices at the same time that they go into the hands of all the reviewers - they can surely ask them to sign non disclosure agreements in the same way that reviewers are asked to. Let's think about it, why are reviewers devices given to them before release - well it's simple, op is relying on the hype train to grow their brand - the Android enthusiast community is a tiny portion of their sales revenue, thus not that important really no matter what they say - come on Peter Lao and Carl Pei - show us with action that you really care about the Android enthusiast community with action including ensuring that your support team is ready to help us modders just as much as helping the average Joe - how about actually releasing the source code for the BLOB's to give us working HAL's so that we can actually use the hardware we have paid for the way that we want to. I attended the one plus 'open ears' event in London last year and spent the day on a working group with Carl, he seems like a genuinely nice guy, and super committed to his company and it seemed to us the users - my challenge to you Carl and Peter - show us that you are really 'listening' and stay true to where you began with the support you relied on in the early days from the Android enthusiast community by really supporting us rather than just passing lip service.
Now let's see how 'open' op is really and see if this post gets censured (I've kept a copy just in case it does get scrubbed and of course will start a brand new thread with it if need be!)
Sent from my OnePlus5 using XDA Labs
---------- Post added at 09:44 PM ---------- Previous post was at 09:40 PM ----------
Funk Wizard said:
I regret the inconvenience and feel sad that you did not have an enjoyable experience on contacting support as that is not what one would expect. Do you happen to have a ticket no or the transcript of the chat and/or the remote session ?
I can get someone to look into it, Thanks.
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I gave them my email address, full name, both IMEI numbers - so with all that info one would hope that there is some records somewhere.
Wait, yes, they sent me an email as well and booked in a remote session so that am engineer could flash my device - which was pretty infuriating really as clearly I am more than capable of doing that myself, if they just gave me the IMG file that they were surely going to flash my device with lol.
Shall we take this chat to telegram in private?
Sent from my OnePlus5 using XDA Labs
mauronofrio said:
I think this is not the right thread where to speak about oneplus support
I hope this time i will included in OnePlus dev program, for the OnePlus 6 the community bought me the device and i made fastboot roms, tool and i pushed the actual OnePlus 6 official TWRP. @FuNk Wizard what do you think? will this be possible?
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Of course, you are absolutely right - I had no desire to hijack your development thread, I was simply responding to the claim made by @funkwizard that op really cares about the Android enthusiast community - I will create a new thread in the 6t discussion forum so that this discussion can continue because I believe it is absolutely right to hold op to account. I do hope that op does provide you with a development device as clearly you are a committed dev working to support op community. I for one am very grateful for your work @mauronofrio

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