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ok can someone please tell me what kind of duties you pay when u order from clove from the uk to usa? i want to know should i order there or order from expansys usa. expansys usa is charging like 940 for the unit where as clove uk with the conversion rate is about 760
thanks
u pay the straight price and shipping only.
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
My shipment was delayed by 1-2 days since they required some additional confirmation of my shipping address in the US (another complication was I was shipping to WORK, different from my billing address!)
I emailed them asking about my order, at which point they said 'oh yea we require some additional infor since you're a "first time customer"', so I sent them a copy of a random bill, and a copy of the top of my paystub (since it had my work address on it -- they didn't ask for this). Said I was good to go and they shipped it later that day...
however I anticipated receiving (via DHL) this afternoon -- tracking now says its "on hold" -- I called DHL, and the phone did not clear customs. Apparently DHL did not add it to the cargo manifest so it was not cleared while in the air. Plane lands, they unload, have no record of customs clearance so they hold it. I had to send DHL a copy of my 1040, and apparently they do customs clearing late at night, which means my X1 is hanging out in Ohio right now (I'm in ATL); hopefully it gets moving, and FAST, once they clear it. But they said that could take 1-2 business days.
I am going to NYC on Wednesday, I REALLLLY want the X1 before then (you know, Google Maps n stuff )
But the Clove price was GREAT! Anticpated paying much more, especially considering other retailers are listing in the 8-900s+, where I thought I would have to be paying...
abdul.aziz said:
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
Click to expand...
Click to collapse
I ordered from Clove and they were awesome. Excellent communication, great price and delivered as promised. They notified me ahead of time about the credit card verification process (which is a good thing) so that didn't slow my order down. Other than that catch ordering through them, it was a smooth, easy transaction.
I ordered back at the beginning of October and didn't ship immediately so I can't comment on the processing time to ship for in stock items. However, I got an email on 10/20 saying my X1 would ship on 10/27 and they were right on. Also, my card was not charged until it was shipped.
Bottom line, I'd highly recommend them on price, service and quality. Not to mention super fast DHL 2 day shipping from the UK (for impatient people like me).
Hope that helps
Clove was perfect. i had preorders on two other sites that were selling for $950-1000. 425 L + 37 L shipping = 462 L total. In USD, it translated to $739.77. $250+ cheaper than mobileplanet (expansys) or mobilecityonline.
ordered on oct 22nd. received an e-mail on friday the 24th regarding incoming inventory and authorization of credit card, shipped out monday morning the 27th, and received the 29th of wednesday in CT.
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
SCtud said:
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
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Click to collapse
I noticed there was no seal too but completely forgot about it when I saw the X1, lol. It looked like they threw in a couple little fliers/ads for software and accessories so maybe that's why.
nice i wanted to know this also given that i was thinkin about ordering from clove also so how much in total were you goes getting them and what kinda shipping did you pay and get overnight? 2 day
read my post? it's all answered there.
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
I ordered from Clove, UK.
1. I ordered it last Sat online (before the stock dried up )
2. Called early Monday and had some trouble trying to get my Credit card company to give Clove the authorization number (Clove needs it to verify buyer but my CC company doesn't allow distribution to anyone. Finally, Clove just sent it out anyway). I got it WED!!!! No issues with Customs, etc.
3. I paid $712 for the phone (unbranded/unlocked) and 2 Day DHL shipping (which is almost $300 less than other competitors). It was a retail version and brand new.
4.. Their customer service was outstanding, really tried to help me get this phone. They shipped within hours of CC authorization and approval. I got Tracking Number within hours also. They if anything, are too cautious (thats a good thing) with their verification of orders.
HIGHLY RECOMMEND, VERY HONEST SELLER.
neur0x said:
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
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I ordered on the 27th of October (I think you meant 27th as well) and haven't gotten any email update yet. Which worries me because now I have to wait as well....uugggh.. Feel like ordering somewhere else then but they say patience is a virtue... T_T
EDIT: As far as a company I ordered from them my Touch Pro back in August and had no issues with the service. Just wish the x1 was more widely available.
Clove The Best !!
I ordered my X1 on friday 10/24, had to call cc company to verify purchase.
received my phone yesterday 10/29.
excellent company and customer service !!
Cost $ 765 with DHL international.
Highly recommended !!
much better than Expansys who tried to charge me $965 for the phone, then tried to tell me that Clove is not a good company when i cancelled their order.
Cheers.
Did Clove tell you to call your CC company or did you do this on your own?
Clove sucks.
I pre-ordered on October 8th thinking that I was assured a unit. Sadly I was mistaken. On Tuesday I had sent an email wondering what had happened to my unit. They replied asking me to send them a recent credit report or transaction number from my credit card company. I choose to send the transaction number since it seemed a safer solution. After checking my credit history I was amazed to see that I was yet to be charged. I sent an email telling them I could not send a transaction number since no transaction was placed, and decided to fax them a credit report stating my address. A day later they emailed me and offered their condolences as they had sold out of Black units and said that the people who confirmed the security check first would receive them first as there was a lot of demand. I told them they had only sent me a security check after requesting information as to the whereabouts of my order. They of course told me all security checks emails were sent out on the same day. This is absolutly absurred.
So to clarify:
-I ordered on the 8th of October
-First batch came in on the 24th
-They sold out on 27th
-Received email for security check on 28th
-Sent security check on 29th (early in the morning)
-Declined first batch on 30th
-Promised (?) a unit on the next shipment, November 12th.
My question is how they can advertize a product for pre-order if they sell the units on a first come first serve basis. Their clumpsyness is unactable.
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
veloaudio said:
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
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So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
+1 for Clove.
I ordered a TP back in August over a weekend, they processed the transaction on Monday (I sent them an email with the 6-digit transaction number for confirmation) and shipped it out same day. It missed the outbound DHL flight that night but was on its way the next day; had the TP in my hands by 11am Wednesday, west coast US.
For clarification, Clove needs you to confirm your CC only if you're a new customer. This is so that they don't end up exporting the phones to bad orders (black market, etc). As long as you've got your billing/shipping info all straight with your CC issuer (you might also call ahead to let them know to expect the charge in GB Pounds), there should be no major problems, except waiting for stock to arrive.
Bxsteez said:
So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
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The guy was very vague and when I'd ask him to clarify he kept asking me how I wanted it shipped (Ground, 2 day, or Next Day)?!?! He made the statement that Expansys had 300 back orders (I would assume UK since the US store is still a preorder). He also said that they are supposed to get more next week but that the shipment wouldn't be enough to fill all the back orders. He was basically telling me that anyone in the US that ordered form the UK store really ordered from the US store (they would hand off the transaction to US). I should have hung up and called back when he said that because that is a lie.
Bottom line I don't know what the call really accomplished except that this guy was trying to scam me. I am inclined to believe the 300 back orders because of the demand for the phone. Take it with a grain of salt though.
I thought it was slightly strange that with all the demand for the silver one they had 100+ listed this morning. I'm going to call them and see if they actually have some in stock or if they are just lying.
Pretty close to buying this thing now. Trying to decide whether I should get it from handtec or expansys-usa.
Trying to get a feel from people who got theirs from either of those two places.
1) Is your version the EU version, Hong Kong or UK, or something else?
2) Have you been able to get the OTA to 2.3.6?
3) If you are in the U.S. and bought from handtec, were there any issues with U.S. customs?
Thanks in advance.
I havent gotten one but I would use expansys since they are in the us
Sent from my HD Desirable phone via XDA App
Handtech
Got mine from Handtech, very fast and courteous people to deal with. Had my phone held one night and customs, could have been an incomplete address for Samsung UK or just they general pull one or two of these once in a while. Had it the next day everything went very smoothly. Haven't received the 2.3.6 update yet, it's a UK phone not sure when that is going to happen. Not too worried about it though will be rooting and installing ICS when that's done. Love the phone best purchase ever.
dennishhh said:
Got mine from Handtech, very fast and courteous people to deal with. Had my phone held one night and customs, could have been an incomplete address for Samsung UK or just they general pull one or two of these once in a while. Had it the next day everything went very smoothly. Haven't received the 2.3.6 update yet, it's a UK phone not sure when that is going to happen. Not too worried about it though will be rooting and installing ICS when that's done. Love the phone best purchase ever.
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if your handtec model has the PLS code, then the OTA update to KKA (2.3.6) arrived yesterday.
Got mine from expansys usa with overnight shipping. Plus a $20-30 coupon. It arrived the next day by noon. Only issue I had was the us adaptor they put in the package for a expensive device. Other than that it was a quick and easy transaction thru paypal.
Cant say anything bad about hantec either, thats where I got my release day sgs2 from. The package got caught up in customs/fedex f-ed up. Got my device 3 days later.
All in all cant go wrong with either company. I paid the extra for the note with expansys because its based in the us. Should be a little easier with warranty issues.
intruda119 said:
Got mine from expansys usa with overnight shipping. Plus a $20-30 coupon. It arrived the next day by noon. Only issue I had was the us adaptor they put in the package for a expensive device. Other than that it was a quick and easy transaction thru paypal.
Cant say anything bad about hantec either, thats where I got my release day sgs2 from. The package got caught up in customs/fedex f-ed up. Got my device 3 days later.
All in all cant go wrong with either company. I paid the extra for the note with expansys because its based in the us. Should be a little easier with warranty issues.
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Click to collapse
If u got it from expansys thinking u have warranty, unfortunately no u dont.
u will have to send it to expansys and they will send it to where ever the phone came from.
The same thing with handtec if u are in US.
However the good thing about getting from expansys is that u can get square trade warranty. This is what i did with galaxy s2. Then my phone broke its screen and square trade refunded me the full amt insured for.
Souai said:
if your handtec model has the PLS code, then the OTA update to KKA (2.3.6) arrived yesterday.
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Click to collapse
Thanks for letting me know about the update to KKA I hooked up to Kies today still didn't say I was eligible for a upgraded. Did you do anything special? Kies says I have .......KJ4 current firmware. A little frustrating that Samsung does this so randomly.
Thats exactly what I meant about the warranty. They can make the process easier with warranties. Me sending to them and expansys getting it to the right people. Square trade is the best option for us user in the usa.
drgopoos said:
If u got it from expansys thinking u have warranty, unfortunately no u dont.
u will have to send it to expansys and they will send it to where ever the phone came from.
The same thing with handtec if u are in US.
However the good thing about getting from expansys is that u can get square trade warranty. This is what i did with galaxy s2. Then my phone broke its screen and square trade refunded me the full amt insured for.
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Click to collapse
intruda119 said:
Got mine from expansys usa with overnight shipping. Plus a $20-30 coupon. It arrived the next day by noon. Only issue I had was the us adaptor they put in the package for a expensive device. Other than that it was a quick and easy transaction thru paypal.
Cant say anything bad about hantec either, thats where I got my release day sgs2 from. The package got caught up in customs/fedex f-ed up. Got my device 3 days later.
All in all cant go wrong with either company. I paid the extra for the note with expansys because its based in the us. Should be a little easier with warranty issues.
Click to expand...
Click to collapse
So intruda119, which version did you get from expansys-usa? EU, UK, HK, or something else? Were you able to get the 2.3.6 OTA?
Thanks
Ngambek2003 said:
So which version did you get from expansys-usa? EU, UK, HK, or something else? Were you able to get the 2.3.6 OTA?
Thanks
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Click to collapse
handtec.
Polish version.
I am using sheep rom now and its already 2.3.6
Most of the custom roms have stuffed removed that u wont update notification. Really dont care about the stock rom notification as this rom is very fast and smoother.
Handtec is the cheapest coming out at around $705 USD shipped at the moment for the blue version of the Note. Your order is going to be typically delivered by the following business day after it ships by FedEx unless it happens to get held up for some reason by customs so very quick delivery from the UK. Keep in mind that you need to figure out the foreign exchange rate for USD to British Pounds as it fluctuates day to day and also whether your credit card issuer charges a foreign exchange fee which many do. I have a Capitol One card which I used because it has 0% fee for foreign transactions.
With Expansys-USA there is a $20 coupon you can use as well as getting 2% cashback through Fatwallet which works out to around $760 so about $55 more than Handtec but since they're a US dealer the return shipping won't be as expensive if you need warranty and you may be able to purchase a SquareTrade warranty as well.
Handtec or Expansys-USA either one will get you the 2 year Samsung EU warranty.
I give handtec a 10 out of 10
Sent from my GT-N7000 using xda premium
Sellers on Amazon are starting to sell the note at $700 or less. Don't know about the warranty though, but if you're in the US like me, why not?
Just an FYI: Expansys-usa has a $100 discount code for Galaxy Note use bfnote during checkout. Ttl delivered to USA address = $694.99
claude4 said:
Just an FYI: Expansys-usa has a $100 discount code for Galaxy Note use fpnote during checkout. Ttl delivered to USA address = $694.99
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Yeah..Unfortunately they charge taxes for Illinois delivery address.
Anyone else?
Thanks
Got a Polish version from handtec in early November.....took them about 2 days to send it out and took about 3 days to come to me in AUS.
Mine had 3 dead pixels on it....has just sent it back to them for a replacement....seems like a very responsible company with good customer service via email and online chat (couldn't reach them on the phone though).
Will see how good they really are by how long I will get my replacement....
So...if you are in the US....and unlucky like me.....replacement warranty can be a pain in the bum....(they don't pay for your return postage)
Well yesterday i decided to go with Expansys-usa. I had emailed them about a question. No response. I called the number, hold for an hour. No response. I said screw it, I'll order it because it will ship same day and I'll get it overnite. Now it's ships in up to 5 days. So I call again. Hold....no response.
I waited until this morning to see if anything has changed. Nothing. Called again. Hold for 30 minutes. Nothing.
I have a feeling i'm going to have to cancel this and go with handtec. How would i even go about customer service requests when I cannot get an answer. I emailed them again. Let's see what happens.
Has anyone else had any issues with them? Or had as such hard of a time as I am just to speak to someone?
Finally decided to go with Handtec.
Got Fedex tracking number on the same day I made my order (yesterday). Although Fedex missed the pickup yesterday - they just picked it up today. It's supposed to be delivered tomorrow.
So far Handtec has been very responsive. I was able to use their online chat to ask questions about my order.
We'll see when the goods actually arrive.
I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.
I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.
I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium
Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
ChrisH87 said:
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
Click to expand...
Click to collapse
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
dpjohnston said:
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
Click to expand...
Click to collapse
Not great is it? Mine's been with them for 10 days now (weekend included) and I'd expect to have at least received an acknowledgment e-mail to say they'd received for the parcel.
Chris
Mine has also been back with Google for over a week and no word. If my phone call to them is in event full I will just file a claim with my bank.
Sent from my Nexus 7 using Tapatalk 2
Yes I too am having problems getting a refund they have had mine back for a week this can't be write they better get my money back soon or gonna speak to my bank.
Just phoned Google... They will not consider even looking at my case until the 8th August passes. Considering they received it back on the 19th July, I'd call it appalling service.
At least Amazon and the like acknowledge receipt of a returned parcel - Google's complete lack of communication has ruined the customer experience. I'll never order anything direct from them again.
Sent from my GT-I9300 using Tapatalk 2
Same here terrible service.
What did you order from them?
Sent from my ADR6425LVW using xda app-developers app
16gb google nexus 7.
Same situation here. I might just log a request with the credit card company anyway, force them to act.
I only actually got charged 4 days after my delivery refusal had returned to the depot somewhere in leicester (this was a separate charge to the other three or four pending charges that had fallen off my credit card) . I spoke to someone last Friday who said it would be sorted ASAP, he said it was the first time he had seen this happen, but nothing done since.
I got one from GameStop on the first day they were available. Google received my pre-order back on the 19th. I called Google & they said it could take up to 14 days to process the returned order & issue a refund. Still waiting...
Sent from my Nexus 7 using xda premium
That's what I was told 14days but somehow I don't think it will happen.
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
cornelious2 said:
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
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Click to collapse
Pretty sure that's illegal here. Where did you find it? Want to see if they are trying to say that for the UK too!
Sent from my Nexus 7 using xda premium
Mine was recalled before delivery, after 5 phoncalls to Google asking about what happened I was told that it was recalled over quality issues, I was told that it was a blessing is disguise, money went out to Google on the 18th and still waiting for a refund, tomorrow I am calling my bank to have the charge reversed, I am disgusted at Google service, I will never buy from them again.
Once I get my money back i am buying Asus transformer.
Sent from my GT-N7000 using xda premium
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
I am in the US and I refused the delivery about a week ago. I had ordered a case with it and still haven't gotten the case. Back before I had refused the shipment I had sent an email about being able to keep the case and just send the Nexus 7 back. But then I found a different case and decided I would just refused it all. Well then they split the order and the case is in limbo somewhere I guess. Anyway, I got an email a coupel of days ago with RMA instructions for the Nexus 7. It was in response to my question about opening the package and taking out the case. So I sent them back the tracking numbers what showed the refused delivery and acceptance back at the shipping origin. I also asked if they could just not send the case that is still pending and just issue me my refund. I haven't heard back.
It was easy to refuse delivery, I have the free MyUPS service. When I got the package shipment notification from UPS I went in and had them hold it at the location. Since I probably wouldn't be home when it was delivered I would have had to drive it there anyway. There wasn't any option to refuse. It seemed the day before or maybe it was the day it was it the location I looked at the delivery options and there was a "Refuse" option. I chose that and they sent it back. Didn't have to drive out of my way to the UPS location or anything. I plan on doing the same if they ever send me the case.
xenon1024 said:
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
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But it's not a cancelled order. You rejected their shipment. They can take as long as they please to "process it"
And for those of you thinking of filing with your credit card company or bank: good luck. Banks and credit card companies are notorious for providing extremely slow assistance for disputed claims. They will likely go to the retailer and give them like 60 days or something insane like that to respond before they do anything.
contact number for Google (UK)?
Sounds like I am just one of many who is experience a total lack of service or concern from Google?
TNT didn't manage to show up when I was home and wasn't allowed to deliver to the neighbour (although the package my misses got from TNT the same day was dropped off just fine); TNT failed to bring out the package when I arranged for redelivery (5 days after the initial drop-off) and only other option would have been a Saturday delivery, which turned out to be a no-go due to the Olympics (yes, I am located smack in the middle of London .. "yay").
Had no option but refuse delivery and have so far heard NOTHING!
Over the course of the last week I have used the google wallet email form 5 times and not received ANY response; I have tried the phone number on top of the page twice and gotten a fax/modem (+353 (1) 436 1001).
I am at this moment beyond pissed!
ANYONE have a valid (UK) number to contact these people?
I would have expected A LOT better service from a company like Google, but when (if?) I ever get my £209 back, I guess they've thoroughly proven to me that I'll be better off with an iPad - by the time the 7" iPad will be on the market anyway.
Oh well *sigh*
Just rung carphone warehouse to give them my pac code, and they told me that they already have the phone in their warehouse and it's ready to be dispatched and I should receive it tomorrow even though the phone is not due out until Friday. Will believe it when I see it!
Sent from my Sinclair ZX81.
No tracking number for me yet...Verizon.
Mines O2 UK
Sent from my Sinclair ZX81.
Was told by O2 that mine would be arriving Friday. I already have my case and screen protector ready to go so if it gets here earlier that's fine by me.
Pagnell said:
Was told by O2 that mine would be arriving Friday. I already have my case and screen protector ready to go so if it gets here earlier that's fine by me.
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Wow ya well prepared ! Good on ya bro
Sent from my SM-G900F using Tapatalk
Just wait. If y'all are hoping to get by tomorrow, you'll jut be disappointed if didn't come. So anticipate. And wait 'til the release date.
mines been confirmed by EE for friday cant wait
Carphone warehouse systems are full of soot, so id take tomorrow with a bucket of salt, heres why:
this morning and 11.12 am i received a email to say my order was being processed
couple seconds later received another email saying my order was successful and that it had been processed and DESPATCHED from the warehouse, however i have no tracking number so when i called them up they told me according to their systems my phone had been delivered to store of choice and is just awaiting pick up, so i ring up said store to find.............. its not here and we don't expect it until thursday earliest!
I have my case and screen protector ready for the arrival in any case
RCJ89 said:
Carphone warehouse systems are full of soot, so id take tomorrow with a bucket of salt, heres why:
this morning and 11.12 am i received a email to say my order was being processed
couple seconds later received another email saying my order was successful and that it had been processed and DESPATCHED from the warehouse, however i have no tracking number so when i called them up they told me according to their systems my phone had been delivered to store of choice and is just awaiting pick up, so i ring up said store to find.............. its not here and we don't expect it until thursday earliest!
I have my case and screen protector ready for the arrival in any case
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I haven't even had a despatch email.. They just told me over the phone. I took it with a pinch of salt though. My Note 2 has survived another day
Have ordered case, screen protector and 32gig memory card in preparation.
Sent from my Sinclair ZX81.
Just checked and mine is in process. Hope it ships today..
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
simacca said:
I haven't even had a despatch email.. They just told me over the phone. I took it with a pinch of salt though. My Note 2 has survived another day
Have ordered case, screen protector and 32gig memory card in preparation.
Sent from my Sinclair ZX81.
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I already have my 32gb card, sold my S4 and HTC one to my cousin as he smashed his one and now im using my ms note 2, hate the thing.
I want a 64gb card but not paying 30 for one, ill wait till they go down more
RCJ89 said:
I already have my 32gb card, sold my S4 and HTC one to my cousin as he smashed his one and now im using my ms note 2, hate the thing.
I want a 64gb card but not paying 30 for one, ill wait till they go down more
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32gb is enough for me. I still have room on my Note 2's 16 gb card.
I will miss my trusty Note 2, but will use it as a back up phone until I decide to sell it on.
Sent from my Sinclair ZX81.
Ugh I can't seem to find the unlocked version on Samsung's website....or anywhere.
Will be interesting to pop in my old sd card and see what's on there. I think I wiped it but it could also be a time vault from 1 year ago.
Sent from my VS980 4G using xda app-developers app
A tracking number finally showed up on my AT&T order, but it's standard shipping so I likely won't see it until Friday.
Still no vzw tracking info
I have an email from Carphone Warehouse saying its sent today with DPD on next day delivery, with a tracking code.
Tracking code doesn't register with DPD yet.
Also got a welcome email with username from o2, which is pretty useless as I cant log in without password, which I need mobile number to reset.
Just spoke to carphone warehouse again and they told me someone was giving out false information yesterday and no phones have yet to be dispatched lol
Sent from my Sinclair ZX81.
simacca said:
Just spoke to carphone warehouse again and they told me someone was giving out false information yesterday and no phones have yet to be dispatched lol
Sent from my Sinclair ZX81.
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They really haven't got a clue. I only called them yesterday as I got an email saying there was a problem, they told me the problem was resolved and order was sent to warehouse for picking, and Id receive it today. I asked if he knew the phone was only being released on Friday, and he said he didn't know, and can only tell me what the system said..
Today I called again, and they say that it would dispatch between now and Friday, probably.
Then after that, email received saying it was processed and being dispatched with DPD tracking ref for next day delivery.
Final conclusion: its not worth asking them and it'll turn up when it turns up.
Just picked mine up at the post office, can't wait to get home and try it out.
Sendt fra min GT-I9505 med Tapatalk
For info, Carphone Warehouse are delivering mine tomorrow, confirmed by DPD.
I have however tried to cancel and will be rejecting it, as EE called and offered a super deal to stay, letting me upgrade early (GBP 200 of contract remaining) for free / reducing to 25/month with 109 for the handset.
Was going to be paying 28/month + 29 for handset with CPW on o2, on top of GBP 200 cancellation fee from EE, so a decent saving.