Let me prefix my post with: please don't call 911 just to "test" your phone if this post title has worried you. There is no reason to believe you have a 911 calling problem (more explained below) and you will take up valuable resources from others who actually have an emergency and need immediate help.
I am the owner of a Samsung SGH-i896 Captivate. Today I had to call 911. The call failed. It acted like it was placing the call to 911, it said "Emergency number" on the screen as it acted like it was dialing, and then in half a second the call failed. Other calls worked fine. I had service. Thankfully I was able to use the phone of a friend that was with me to successfully dial 911.
I know this is really really horrible, especially since my little warning at the top of this thread... but when I came home I removed the SIM from my phone and tried to dial 911 to see if it would ring. It didn't work. The lock screen says "No SIM card." and "Emergency calls only". The phone shows full reception bars. When I dial 911 the screen flashes "Out of service area" at the top with a phone picture underneath and then the text"Emergency number". This comes up for 1 second then the dialer exits to my home screen.
I'd like your help to track down this problem.
Dial 112 (911 is only for us phones)
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911 is used in Canada. And the SGH-I896 is a Canadian phone.
Have you thought of it more as a network issue, and not a phone issue? I have unfortunately had to dial 911 from my Captivate before, and it worked fine. I'm using an i9000 ROM with an i9000 modem in non-3G service areas.
cgi101 said:
911 is used in Canada. And the SGH-I896 is a Canadian phone.
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I'm not sure then does 112 work? Don't call just to test it but it should work I had this problem on an early i9000 rom 112 worked for me... this should be moved to Q&A though it is a bit of an issue... I guess no one realty tests the emergency call features...
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metalmansam said:
I'm not sure then does 112 work? Don't call just to test it but it should work I had this problem on an early i9000 rom 112 worked for me... this should be moved to Q&A though it is a bit of an issue... I guess no one realty tests the emergency call features...
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Perhaps the issue warrants the attention of developement.
I had to dial 911 on my phone. live in us using cognition 4 and it would not work.
Hmm perhaps this does does need more attention if it still doesn't work on cog 4... I had this problem when the first froyo cog rom came out... I do believe it was brought up then & 112 was the temporary fix but I can't believe 911 still doesn't work...
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112 gives me the same "Out of service area" like when I dial 911 without a SIM.
Alright, so I installed Rogers stock 2.2. I tried with both SIM in and SIM out. I'm not able to dial 911 in either case. Call fails with SIM in, and I get the "Out of service" message when SIM is out.
Sounds like there is definitely something wrong with my phone.
Ok so I can confirm that 911 does work on cog 4.3 on the i897 on att in us so I think it does have something to do with the missing nvdata but why would you still be able to make regular calls & not emergency calls that seems backwards hmm?
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Who needs 911 anyway!
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I'd like to help figure this out for evetyone but how the hell do we test this one out??? I guess I could go out looking for trouble.
ridethelight said:
Perhaps the issue warrants the attention of developement.
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If you give me an idea on how to fix it, I will test it out...
I have an i897 and have have used it on phoenix (not sure the version), and andromeda 2.1. Not sure how to test, but that does seem like an network problem. Phone not connecting properly.
I tried putting in a SIM from another carrier. 911 emergency calls don't go through.
I tried putting in a SIM from another carrier. All calls work, not 911. Tested on Rogers and Bell Canada.
Thought I herd on android central podcast that the problem was known?
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I just checked. Looks like that's a problem for the Vibrant and only when calling from the lock screen. Seems unrelated to this issue, since those people can still call from the dialer once they unlock their phone.
For anyone who has this problem in the future: I'm pretty sure it was related to having lost the phone's original /efs/ folder including nv_data.bin. You have to have a backup nv_data to restore from to fix the problem, or else it needs to go to samsung for servicing to be re-flashed. This fixed my phone. (well, got a replacement...)
For anyone who has this problem in the future: I'm pretty sure it was related to a bad upgrade to 2.2 via Samsung Kies... Replacement phone is working fine for now.
Related
For the past day I haven't been receiving any texts. I've tried 3 different friends phones on 2 different networks and 1 on the same network. I can send texts fine though.
A couple hours ago I tried calling my phone from a land line and noticed it goes straight to voicemail. I can make calls fine as well.
All the settings look fine on the phone, is there any special codes to enter to further check things?
Bells customer service is gone 'til Monday....
did you unlock the phone, or using any TurboSIM card unlocker?
Stock rom, not rooted or done anything like that. The only new apps I can remember using yesterday is the bluetooth module for astro file manager and trying the bump app with an iphone. Does that work by the way, android/iphone bump app? It wasn't for me.
Also, a reset to stock from the privacy menu hasn't helped.
yes i have bump installed, but so far not seen any iphony user with bump to try it on
are you able to receive phone calls if you put your sim card on another phone?
Finally got the number for data support from one of the local stores and they were able to fix the issue which was something on their end.
Yup, that just sounded too weird too be a phone issue
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Bell has been having outage problems. It's probably due to the surge of new users they're getting because of the SGS. I called them up and they reset it for me or something.
Hey guys hoping somebody can help me with an issue my friends are having issues with their captivates. They just got them. And they can text anybody no problem sending or receiving. But calling they can call anybody except each other. Everytime they try to call each other it just instantly stops the call. I have a captivate. And but their sim card in mine but it did the exact same thing. Were in canada and I'm on rogers and their on mts. All our captivates are 2.2. Any ideas?
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Stock 2.2? and did you try calling another captivate on an USA network?
Yes they are all stock 2.2 via kies
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Rogers captivates on 2.2 have that time stamp issue which may be causing the problem. My friend and i both have cappys and had the same problem till we used this fix. Go into date and time un check manual change timezone to a -3 timezone then manually change the time to the right one
I have a Verizon Droid 3 phone and it's now unlocked and I am using Rogers/Fido service in Canada. Most of my calls I receive show up as Payphone or Unknown caller. I am dual booting between the default image(5.6.xx) and ICS Alpha #5 and no matter what ROM image I use, it doesn't get fixed. I heard something about downloading true callerid but I can't find it in the Market. Any ideas to fix this? (Especially anyone using the ICS version). Thank you in advance.
Are you using CDMA or GSM? If GSM try changing your apn info.
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Same problem with me ..
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I remember having similar problems (I think, was a long time ago), and I think simply turning OFF Assisted dialing under settings -> Call settings helped for me...
Edit:
Thinking about it, I recall that all incoming calls showed up with american +01 in front of every number, thus not linking them to my contacts. So my problem was not exactly the same as yours but i guess you could try disabling assisted dialing anyways to see if it solves your problem.
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Every time I call I get a message that I'm roaming and I can't make a call. Text messages don't go through either. At least I still have a data connection... Right
tommason1968 said:
Every time I call I get a message that I'm roaming and I can't make a call. Text messages don't go through either. At least I still have a data connection... Right
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I have the same issue, did you find any sort of fix?
Yes I updated my profile and prl. Not sure why or how it got to that point though
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Same thing
I'm having the same problem. It seems like it started when I updated to the newest software. When I'm right next to a tower, it seems to work normal, but when I get anywhere else...not so much. It will show signal, but disconnect right after I dial. After multiple attempts at provisioning, and manual reprogramming, they determined that it was an antenna problem and that I should take it into a store to get it replaced.
I'm having the same issue before and after updating. Sounds like a tower upgrade issue Imo
Sent from my awesome HTC M8
I thought that I had fixed it through a profile and prl update, but yesterday afternoon I lost everything. Took it back to the sprint store and was told that the connection issues are because of people buying or switching to the new S5 causing provisioning issues. The only time my phone works is over wifi. It's going back today
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Fux the s5. Fux Sprint for not running the numbers on making sure it's network doesn't crash. The network is a nightmare in Chicago.
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Pretty sure the network crap is just an excuse .... Just hope they realize and update their crap . I'll be hanging on awhile longer it not I'm just gonna call up htc and get it replaced after the 14 days
I was having the same problem and it turned out to be my Air rave. Called Air Rave direct 866-556-7310 and they reset my system. Everything fine now. Seems my air rave was stuck trying to connect my old phone. Maybe it'll help someone.
Hi, I've noticed recently that sometimes when I try to call a number, it does not call; instead the dialpad goes blank. This occurs especially trying to dial numbers from Google maps or from contacts. Does anyone know a solution to this?
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incisivekeith said:
Hi, I've noticed recently that sometimes when I try to call a number, it does not call; instead the dialpad goes blank. This occurs especially trying to dial numbers from Google maps or from contacts. Does anyone know a solution to this?
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Click to collapse
No one with that issue?
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I have an issue like that, but the dial pad doesn't go blank. the call just sits there in silence and never connects. I have to toggle Airplane mode to fix it.
I have a similar issue! WHen calling someone it says dialing for like 10 seconds. Sometimes i miss calls because when someone calls me it says the netwrk is busy or something like that,
Not sure why this is happening. The only "system" change I've made is installing themes.
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Has anyone come across a fix for this?
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Yes and unfortunately it is that the 3 or 4 of us have defective phones. We need new ones
stu5797 said:
Yes and unfortunately it is that the 3 or 4 of us have defective phones. We need new ones
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Not sure that's the solution. The issue wasn't present since the day I bought the phone.
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if i recall, i having this problem on galaxy s5 or note4 edge, cant remember.
when i make a call, i always turn off wifi, it fixed the problem for me.
Did you swap the SIM from your previous phone to this phone without activating the new one? I did this and had issues. I called AT&T, and they said my IMEI from my old phone was showing and not the new one. You might try giving them a call and make sure the IMEI showing on their side is that of your new phone.
I notice that this frequently occurs if I start a call while connected to Wifi and then walk/drive outside the Wifi range. Toggling Airplane mode always fixes it for me.
eventer289 said:
I have an issue like that, but the dial pad doesn't go blank. the call just sits there in silence and never connects. I have to toggle Airplane mode to fix it.
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I have this exact issue and the airplane mode toggle fixes it. I would like to know what is going on , whether my device is defective or if there is a better fix.
Same issue (not connecting calls, not the screen blank issue)