Factory Data Reset - Hero CDMA Q&A, Help & Troubleshooting

So i went to my basic Sprint store yesterday afternoon to get a bodyguard for my Hero, the dude there was actualy the guy who mentioned the idea of rooting to me and se we taled about all that kinda jazz too. He then said yeah if you need to unroot you just do a Hard Reset, which i assume is data factory reset. I didnt make him wanna sound stupid so i just said ok. But then i though if you have a nandroid of your stock rom, and then did a hard reset, would that work?

FYI neither of those would work. A nandroid of your "stock" obviously had to be rooted to make the nandroid, so restoring that would just be a rooted stock. The hard reset only wipes data, not the ROM, else they would have a hellstorm of normal users mad that their phone wouldn't boot after a reset (because it would have no system). Also FYI, factory reset does not unroot.
The only ways to unroot are either run the RUU, or unroot using a 1-click (but that only works if you rooted using 1-click I think).

il Duce said:
FYI neither of those would work. A nandroid of your "stock" obviously had to be rooted to make the nandroid, so restoring that would just be a rooted stock. The hard reset only wipes data, not the ROM, else they would have a hellstorm of normal users mad that their phone wouldn't boot after a reset (because it would have no system). Also FYI, factory reset does not unroot.
The only ways to unroot are either run the RUU, or unroot using a 1-click (but that only works if you rooted using 1-click I think).
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I knew that, i was just kinda confused cause he does work for Sprint and should know more than me a little.. apparently not

davidevan said:
I knew that, i was just kinda confused cause he does work for Sprint and should know more than me a little.. apparently not
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Click to collapse
He works in sales, no? Never trust a salesman to know all of the technical specifications of a product, or to be able to vouch for supporting it.
Sales staff don't have to be technically knowledgeable of a product to be able to sell it well.

Related

Backup Question

I have a couple of questions I am hoping to get help with. First if I have a custom ROM on my phone like MoDaCo and I wipe back to factory will it also add back the apps I removed like Nascar, footprints, ect. I am asking because after I wiped it through the recovery screen it did not add these back. The second question is when trying to do a Nandroid restore from when I first rooted the phone after I updated it, I get an error telling me it has to be done from the shell. Can I do this and if so how? Thanks
can anyone help with this?
Are you using RA-1.2.3??
My Nandroid backups have never asked me to restore through terminal.
Your back up maybe corrupt?? If so, I am not sure if people have had success loading a Nandroid from another phone, but you are welcome to one of my factory backups if it works. Can someone confirm a Nandroid from another phone will restore? I will Send if it does.
Also, the factory reset in RA1.2.3 should put back all apps. It is a "Factory reset" though I have never done one without immediately loading a rom. Who knows how its actually supposed to work.
Kcarpenter said:
Are you using RA-1.2.3??
My Nandroid backups have never asked me to restore through terminal.
Your back up maybe corrupt?? If so, I am not sure if people have had success loading a Nandroid from another phone, but you are welcome to one of my factory backups if it works. Can someone confirm a Nandroid from another phone will restore? I will Send if it does.
Also, the factory reset in RA1.2.3 should put back all apps. It is a "Factory reset" though I have never done one without immediately loading a rom. Who knows how its actually supposed to work.
Click to expand...
Click to collapse
I am using RA-1.2.3. I guess it is possible the backup got corrupt when I moved it to my PC and then back to the phone. What is strange is none of the backups I had saved would take. I was able to do a backup and then right after that restore it so I know it works. I did about three factory resets and it would not add back the system apps I removed, but I think before the Sprint update when I first rooted the phone it did add back all the apps when I reset the phone. I could be wrong or it may be they came back when I put MoDaCo 1.1 on the phone since his ROM has everything with it. Thanks for responding.
last MoDaCo Rom I loaded (1.2c) all the stock apps came back, but I also loaded the Optimzation.zip so i wasn't sure who put them back.
Good to know it was the MoDaCo. It seems that even loading Rom's most things are fairly persistent and don't get wiped or over writen which is nice.
WinMoBo phones usually wipe everything out when you do this stuff.
redram38 said:
I have a couple of questions I am hoping to get help with. First if I have a custom ROM on my phone like MoDaCo and I wipe back to factory will it also add back the apps I removed like Nascar, footprints, ect. I am asking because after I wiped it through the recovery screen it did not add these back. The second question is when trying to do a Nandroid restore from when I first rooted the phone after I updated it, I get an error telling me it has to be done from the shell. Can I do this and if so how? Thanks
Click to expand...
Click to collapse
doing a "factory reset" will not replace stock programs you deleted, it will just delete all your settings and apps you installed.
It's a misnomer in fact.... but when HTC made the option, they assumed that you hadn't rooted your phone. That's why all they really delete is the stuff in /data. Nothing in /system is added or modified.
If you really want to do a true factory reset, get the RUU from HTC and run it to reset your phone to exactly what it was when you got it.
As far as Nandroid not working, I've never had that problem either, but if your backup is corrupt then RUU will be your only option.

Does a hard reset unroot the phone?

If the phone is running stock rom and recovery, does a hard reset return the phone and the system folder to their unroot state?
What?
Stock ≠ root.
NexusDro said:
If the phone is running stock rom and recovery, does a hard reset return the phone and the system folder to their unroot state?
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Click to collapse
Hard reset doesnt get the phone back to unrooted state.
so to unroot I have to flash the original rom?
Once you unlock your boot loader your phone is unlocked forever. If yet load stock ROM that does not have root then of course you won't have root access. But you just load back a ROM with root access and you have super user again. Root just depends on what ROM you are running.
I think there's something I misunderstood, so correct me if I am wrong. Isn't there a recovery partition where the original ROM is stored so that if you factory reset, the phone will be restored to whatever the original ROM is? If I root my phone and keep the stock unrooted ROM, wouldn't factory reset return my phone to the unrooted state?
NexusDro said:
I think there's something I misunderstood, so correct me if I am wrong. Isn't there a recovery partition where the original ROM is stored so that if you factory reset, the phone will be restored to whatever the original ROM is? If I root my phone and keep the stock unrooted ROM, wouldn't factory reset return my phone to the unrooted state?
Click to expand...
Click to collapse
As long as you haven't changed the recovery, this should be true. The phone should be unrooted when you recover it, but the bootloader will still be unlocked.
Thanks for the clarification. I understand the unlocked bootloader part. BTW, I think I read somewhere that you can root the phone without unlocking the bootloader.
NexusDro said:
I think there's something I misunderstood, so correct me if I am wrong. Isn't there a recovery partition where the original ROM is stored so that if you factory reset, the phone will be restored to whatever the original ROM is? If I root my phone and keep the stock unrooted ROM, wouldn't factory reset return my phone to the unrooted state?
Click to expand...
Click to collapse
not really. if you load cyanogen ROM on your phone, then you do a factory reset, i believe it just loads the cyanogen ROM fresh. you would have to flash a stock ROM to go back to factory.
NexusDro said:
I think there's something I misunderstood, so correct me if I am wrong. Isn't there a recovery partition where the original ROM is stored so that if you factory reset, the phone will be restored to whatever the original ROM is? If I root my phone and keep the stock unrooted ROM, wouldn't factory reset return my phone to the unrooted state?
Click to expand...
Click to collapse
There is no recovery partition, and there is no "original ROM". There is System partition and Data partition, System being read-only for non-root users, and Data being R/W (but some folders invisible in file managers). System is what contains the "ROM" as you know it.
SU and Superuser.apk get installed into System.
Factory reset wipes Data and Cache. It doesn't touch System.
So, if you sum it up - you get that even if you do a factory reset, you won't get unrooted.
Thanks. It makes sense now.
Hmmm yeah it looks like I misunderstood that, then. Sorry.
Better idea! someone try it and find out.. and there are now ways to root n1 without unlocking bootloader.. as i would think it would actually do unroot if you do a factory reset from a stock recovery.. am i willing to try... NOooo...
But from previous post ahead it does make more sense.. that it wouldnt.. but still good idea to give it a try
ilostchild said:
Better idea! someone try it and find you.. and there are now ways to root n1 without unlocking bootloader.. as i would think it would actually do unroot if you do a factory reset from a stock recovery.. am i willing to try... NOooo...
Click to expand...
Click to collapse
I've done this and it worked well. Running the latest CM6 nightly.
Not too sure about unrooting - i did have an issue (caused by me i'd say), and i downloaded EPE7x stock room, renamed it to PASSIMG, and the bootloader recovered it for me, and i was back to stock.
Not sure if it was the correct way, but it worked... As opposed to when i tried to flash the recovery, boot, etc, i received an error about verification failure.
frankyyy02 said:
I've done this and it worked well. Running the latest CM6 nightly.
Not too sure about unrooting - i did have an issue (caused by me i'd say), and i downloaded EPE7x stock room, renamed it to PASSIMG, and the bootloader recovered it for me, and i was back to stock.
Not sure if it was the correct way, but it worked... As opposed to when i tried to flash the recovery, boot, etc, i received an error about verification failure.
Click to expand...
Click to collapse
Yea... We are talking bout being on Stock Everything, but having ROOT, you have full mod from recovery to ROM(having CM6)
questioin was if have fully stock FRF91 with only root, if going to recovery and doing a factory reset/wipe would it take off root, at least thats what i read or remeber reading if this is the right thread
So can someone tell me how to get back to stock from rooting? I believe I used french Toast.
ilostchild said:
Yea... We are talking bout being on Stock Everything, but having ROOT, you have full mod from recovery to ROM(having CM6)
questioin was if have fully stock FRF91 with only root, if going to recovery and doing a factory reset/wipe would it take off root, at least thats what i read or remeber reading if this is the right thread
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Click to collapse
Yeah i sort of miss read... oh well.
I think i did try to factory restore to unroot, but don't think it worked from memory, that's why i used the PASSIMG.
vegeta_one said:
So can someone tell me how to get back to stock from rooting? I believe I used french Toast.
Click to expand...
Click to collapse
I want breakfast now.. But by no means at all not trying to sound like a **** head here, but there is a thread in the Dev section on how to get back to stock .. its one of the stickies in the dev section.. or i think it is

May have screwed up..

Okay here is the situation...
I had brokenout 1.2 on my phone but I wanted to get back to stock Zv8.
I went into clockwork and installed the zv7 to zv8 zip and thought everything would be okay....but I can't get any signal or data. It boots up with Zv8 installed but I can't really do anything
Any help would be nice, thank you!
Get the TOT file and flash the whole phone to v8 then do a factory reset (if you want to go back to out of box) then re-root it.
I'm not really sure how to do that. I can't re-boot into recovery mode. I want to keep all my apps and everything, I'm just not a fan of the BrokenOut Rom.
I'm sorry to be difficult, but I'm not the most tech savy person
LGuserORL said:
I'm not really sure how to do that. I can't re-boot into recovery mode. I want to keep all my apps and everything, I'm just not a fan of the BrokenOut Rom.
I'm sorry to be difficult, but I'm not the most tech savy person
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1337386
18 steps, 30 min of your time, don't do the factory reset like I said, root after and your apps should stay. I flash the v8 TOT all the time and don't lose my apps. Phone boots up stock with my apps installed.
Okay, I did everything and got my phone back to Zv7 except there are a few problems...
I can't make calls
Messaging doesnt work
Lots of apps crash.
Any advice?
LGuserORL said:
Okay, I did everything and got my phone back to Zv7 except there are a few problems...
I can't make calls
Messaging doesnt work
Lots of apps crash.
Any advice?
Click to expand...
Click to collapse
Factory reset. Only thing you can do pretty much.
You sure your phone isn't in test mode?
Sent from my VS910 4G using XDA
I bet, some how, you got the radio and software all mixed up. This problem usually arises when you flash a room for a newer software version (broken out over v7). Flash the v8.tot and that SHOULD set you straight.
--My REVO is Broken and now Smurfed

Successful Unroot Options

I am returning my phone back to stock so I can trade it in. I found a few threads on here that have ways to unroot but some seem questionable. Can anyone point me in the right direction to unroot an official Kit Kat updated device?
Thanks
Assuming you have supersu, uninstall all of your apps that have root access (for safestrap, busybox, etc make sure to uninstall the in-app stuff first), i would reboot here but that may not be necessary...then open up supersu and choose "full unroot". Then factory reset and double check status is official ☺
If you get a custom screen after that try rerooting then full unroot with supersu again
Edit: I stand corrected - flashing NC2 with Odin is easiest
Yeah I have su. So before I do this should I restore my stock rom I have backed up via safestrap? I am currently running dynamic kat 5.0
You can also reinstall factory firmware with Odin, then factory reset.
http://forum.xda-developers.com/showthread.php?t=2703006
Awesome, I will give that a try when my upgrade is closer. Thank you
440bro said:
You can also reinstall factory firmware with Odin, then factory reset.
http://forum.xda-developers.com/showthread.php?t=2703006
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Click to collapse
konaman said:
Awesome, I will give that a try when my upgrade is closer. Thank you
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Click to collapse
Yea @440bro 's suggestion is way easier since Odin removes all of that! unroot with SuperSU does work but it's a long way around for just returning to stock
please help
440bro said:
You can also reinstall factory firmware with Odin, then factory reset.
http://forum.xda-developers.com/showthread.php?t=2703006[/QUOTE
]I have similar situation except I have an iMac running OS X Mavericks. Could anyone tell me if it's possible to unroot my AT&T Note 3 to stock ROM to sell? I installed stock custom rom using safestrap but when I reboot or turn device on, I get a safestrap enabled cartoon thing asking to continue or recover. I don't think people will want to buy phone if they saw this sick looking robot thing when they switch it on. Please help...Phone too big for my hands. Thank you
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Click to collapse
braddy66 said:
440bro said:
You can also reinstall factory firmware with Odin, then factory reset.
http://forum.xda-developers.com/showthread.php?t=2703006[/QUOTE
]I have similar situation except I have an iMac running OS X Mavericks. Could anyone tell me if it's possible to unroot my AT&T Note 3 to stock ROM to sell? I installed stock custom rom using safestrap but when I reboot or turn device on, I get a safestrap enabled cartoon thing asking to continue or recover. I don't think people will want to buy phone if they saw this sick looking robot thing when they switch it on. Please help...Phone too big for my hands. Thank you
Click to expand...
Click to collapse
Did you backup stock rom before you flashed the custom rom in safestrap? if yes, reflash your backup in safestrap then the steps in post #2 should work. If no, I'm really not sure how going through that unroot process with SuperSU while still on a custom rom would work out...Odin is much easier and more reliable so if there's any way you can get to a PC you might want to go that route.
Also if you're selling online you might find some people who do want to buy a rooted Note 3...I sold a phone on swappa a few months ago and there were people looking specifically for rooted phones. The 'cartoon thing' is safestrap and is exactly what you want to see when you turn on a rooted AT&T Note 3
Click to expand...
Click to collapse
thank you
braddy66 said:
440bro said:
You can also reinstall factory firmware with Odin, then factory reset.
http://forum.xda-developers.com/showthread.php?t=2703006[/QUOTE
]I have similar situation except I have an iMac running OS X Mavericks. Could anyone tell me if it's possible to unroot my AT&T Note 3 to stock ROM to sell? I installed stock custom rom using safestrap but when I reboot or turn device on, I get a safestrap enabled cartoon thing asking to continue or recover. I don't think people will want to buy phone if they saw this sick looking robot thing when they switch it on. Please help...Phone too big for my hands. Thank you
Click to expand...
Click to collapse
brisinger08 said:
braddy66 said:
Did you backup stock rom before you flashed the custom rom in safestrap? if yes, reflash your backup in safestrap then the steps in post #2 should work. If no, I'm really not sure how going through that unroot process with SuperSU while still on a custom rom would work out...Odin is much easier and more reliable so if there's any way you can get to a PC you might want to go that route.
Also if you're selling online you might find some people who do want to buy a rooted Note 3...I sold a phone on swappa a few months ago and there were people looking specifically for rooted phones. The 'cartoon thing' is safestrap and is exactly what you want to see when you turn on a rooted AT&T Note 3
Click to expand...
Click to collapse
Thanks for your feel good message...made my day. I thought I backed up stock rom however being an obviously root virgin...When I went to factory reset, everything was gone except for my ugly cartoony friend. Luckily I am able to read in small doses so I was able to do whatever it was I did to get her running factory...still rooted and unlocked. When you mentioned that people on swappa might be interested in a rooted device WITH my lonely friend at startup? I felt all fuzzy. I will post an ad on swappa later today in your honor my mysterious phoneguardian angel. Thanks again.
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Click to expand...
Click to collapse
Looks like I'll need to go the long route to unroot. I have a Mac book and I can't find Odin for it

Factory reset from settings to remove personal info

I'm gonna sell this phone as rooted, so yes I DO KNOW the factory resets keeps the root and recovery and all that. But can I SAFELY do a factory reset from the Settings, just to remove my personal info. The phone has stock rom, but is rooted and has TWRP installed. Thanks.
uRager said:
I'm gonna sell this phone as rooted, so yes I DO KNOW the factory resets keeps the root and recovery and all that. But can I SAFELY do a factory reset from the Settings, just to remove my personal info. The phone has stock rom, but is rooted and has TWRP installed. Thanks.
Click to expand...
Click to collapse
I'd use a Rom Update Utility (RUU) on it before selling it... You can always just flash the recovery after, the same way you did it before. Because that will definitely get rid of anything you have on it, and I would put a different SD card in it to!
MrMike2182 said:
I'd use a Rom Update Utility (RUU) on it before selling it... You can always just flash the recovery after, the same way you did it before. Because that will definitely get rid of anything you have on it, and I would put a different SD card in it to!
Click to expand...
Click to collapse
Ah gotcha! Thanks
Just out of interest, if I just did a plain reset in settings, would it like, screw up my phone? I assume not, since the rooting/recovery is stored in different partitions, and factory resets only /data (user data)?
uRager said:
Ah gotcha! Thanks
Just out of interest, if I just did a plain reset in settings, would it like, screw up my phone? I assume not, since the rooting/recovery is stored in different partitions, and factory resets only /data (user data)?
Click to expand...
Click to collapse
No it won't screw up the phone but the thing is your personal information could still be on there just overwritten and someone who's smart enough could still get the information restored and do whatever with it so if you've done banking and stuff on it I'd advise you to use the RUU and completely wipe the SD card or put another one in there because you can still restore overwritten information..

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