Related
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
DBordello said:
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
Click to expand...
Click to collapse
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Good luck, I had the same luck as well, wasnt even a week of having my tilt and it fell in a bunch of clothes and had a small crack the slowly did the same results of your screen, I had to go through hoops to get a replacement from AT&T, not my most favorite people to say the least.. :-\ Just got my replacement yesterday as the phone died Monday.
petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
Ya, they will charge you with either buying a refurb phone, let you get a junky replacement phone if you cant afford it, or 3, raise hell with 611, and in the local AT&T athorized store you bought it from.
I've seen a few replacement screens on ebay if you have the guts to take your phone apart you could try one of those.
petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
regarding 2, I heard that visa offers some sort of protection plan for items purchased with it. I wasn't planning on back charging it.
I was unable to find any screens on ebay, but I'll keep looking. I found a replacement service for $170.
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
http://www.pocketpctechs.com/main~unit~ATT_Tilt-974~area~repairs~action~updateunit.htm
LCD and touchscreen replacement service.
A7LAS said:
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
Click to expand...
Click to collapse
That doesn't look like too bad of an option. I need to read about what is involved to install it. I think i have seen some posts of people have issues even after replacing the screen (incompatability?).
Also, that is in Hong Kong, yuck. Perhaps I can find one that is in the US and includes the tools required.
Thanks for pointing me in the right direction though.
I just purchased this screen:
http://cgi.ebay.com/ws/eBayISAPI.dl...em=270204431330&_trksid=p3984.cTODAY.m238.lVI
Does anybody forsee any issues replacing it? I found directions online.
I actually changed my mind about repairing the screen myself after reading the directions. It seems risky that I'd break it myself.
1. Do you recommend I get a 3rd party to repair it? Pocket pc techs is an option ($170)
2. I called HTC today, they said screen replacement starts at $193. I am guessing that it is worth the extra $20 to have it done by HTC, perhaps it won't void the (rest) of the warranty?
-Dan
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
l3urton32 said:
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
Click to expand...
Click to collapse
Mike Channon has links to Disassembly guides. Try a search for "Kaiser Disassembly Guide." My expert opinion, remember advise it worth waht you pay for it , is that the $70 is a good deal.
EDIT: I'm in a good mood. Searched for you today. Kaiser Disassembly Guides.
And s response to your rant. See this is why Mobile Phone Companies have the WORSE customer service rating of ANY business.
yea I cracked my screen as well about a month after having it.. I ended up buying a screen replacement for 115 off of ebay...
But now be careful... When i broke my screen, I thought that was the only damage the phone took... well the impact was right above where the sim tray is... and it damaged it as well.. my phone wasn't able to read sim cards anymore after replacing the screen... So I did a bold move, and told AT&T warranty support that my phone all of a sudden didnt read my card anymore.. i sent it back to them, and they sent me a replacement...
they could have charged me $400 for sending them a broken "out-of-warranty" item but i lucked out
l3urton32 said:
..How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month...
Click to expand...
Click to collapse
That is exactly why they don't provide insurance for it. I asked a friend who works for them and he said that was the main reason. However if you live in dc metropolitan area there is a company called "Simply wireless" that offers insurance for any kind of mobile device and its 60 or 70 bucks upfront one time and insurance is good until something happens to device. Didn't get it myself but could be worth looking into.
p.s. i was also going to refer you to micheal but i Jimmy's already done it
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Thanks
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
I used to work for Simply Wireless, and Mobile Solutions.. both a crooks.. dont buy from them, and definietly dont buy their insurance...
even though they are trying to clean their act up, their are 100% sales driven and dont give a f*ck bout their customer... trust me like i said, i worked for them...
if ur in the DC metro area, check out Wireless Jungle, they are located in Burke, Manassas, Herndon, and other parts of NoVA, they are excellent imo
l3urton32 said:
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Click to expand...
Click to collapse
honestly i doubt heat caused it... looking at my phone, i have enough room to stick my fingernail under the casing sourrounding the screen, so there is alittle room to move in case heat does expand the internals. My phone has gotten pretty damn hot before, to the point where i couldnt hold it (forgot it in the car with wifi bt and gps on... in 105F temp) and it was still fine....
I dont condone this... but when i broke my screen, i was extreemly careful in replacing it, and made sure not to add any additional scratches... once i was done, the phone looked like it did on day 1... so when i sent it back to AT&T there was no way they could tell it had been cracked open...
if ur phone still rings, and u can answer the calls, u should be ok...
I actually had the insurance prior to switching over to the tilt in October. In December my screen cracked and I called them and they said that since I was a long standing customer, they would replace it. they sent me a refurbished phone in 2 days.
I broke the scren again in February and this time I did not call immediately. about a month later I went past the store and told him the situation and he said to call again. I did and they sent me another one. they canceled my policy because I had two claims in one year. but they told me that I could pick it up again in a year.
Moral: always ask...you never know!
Awesome, more good info from everyone. I'm from the Rochester, NY area. Any idea if theres some sort of place that will insure any branded phones in my area? Google is failing me here. Also, do these places have to check your phone before they insure it? If theres some way I can get around that and put insurance on my phone I would just wait like a week and send it in...
yea if they "forget" to remove the insurance plan... or if u ask a stupid rep to add it, and they do... ur golden, and they will replace ur phone... I'm still grandfathered in with my insruance
btw kendall sent u a pm
so maybe AT&T is getting a little smarter. I called and got 4 different customer service reps and all of them told me it was ineligible...no luck with the bull**** approach. HTC USA said no go on everything too... I am getting a little fed up here. I have had this phone for only 3 weeks and everywhere I go everybody pretty much just dismisses me. My favorite dialog of the day came with one AT&T rep who was pissed off at more than just me trying to get an answer from her. And this is after she already told me the Tilt was ineligible for insurance
Me: So basically what your trying to say is that if I break my phone I'm pretty much screwed
AT&T Lady: umm... well. You can apply to get insurance on your phone and than you would be covered.
Me: you just told me I can't put insurance on my phone at all and you can't fix it for me
AT&T Lady: Wait. You can't put insurance on this? Hang on. (here she put me on hold to, what I assume at least, check her facts again) Alright Mr. Davis we can't insure your phone. Can I offer you a replacement Tilt at full retail price?
Let's get it it together AT&T, support the customers that pay your bills. We don't get the corporate discounts you get so it's a little ridiculous having to deal with all this crap.
Suggestion here...add an LCD Replacement walk-through to the Kaiser specific Wiki...or perhaps a whole section concerning DIY repairs and mods...Just something concise so it's a little easier to find. Thanks again to everyone though.
Lcd Screen
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
belize2004 said:
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
Click to expand...
Click to collapse
Thanks a lot! I'm ordering now and will see how it all works out.
I found a new place that will replace the screen with quick turnaround for $125
www.northbayelectronics.com
I am sending mine today!
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
that auction appears to just be for the touch screen overlay, not the LCD screen.
ericmcintire said:
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
Click to expand...
Click to collapse
I'm trying it. Please see:
http://forum.xda-developers.com/showthread.php?t=337102&page=10
and the page after. Should be interesting.
i ordered from htclcd.com (redirects to blackberry8100parts.com) on tuesday afternoon; i just received it from DHL. came in two separate boxes, one was the screen and tool, the other was another tool (different sizes). price was 68.80 including shipping from omaha, ne to knoxville, tn. regrettably i left the tilt at home so i can't do the replacement in the office today; i'll update when i've done the replacement (successfull or otherwise...) this evening or tomorrow morning. i'll try to remember to take some pics.
take off the four outer screws, and GENTLY GENTLY GENTLY pry the outer plastic bezel/frame off. you have to remove a philips head screw inside and to the left of the ear-peice speaker (as you look at the board from the back of the ear-peice (i.e. the inside of the bezel); i did not put this screw back on when re-assembling, i did pry the ear-piece connectors up a little to make sure they had enough stroke to make contact. you will need to remove GENTLY the adhesive that holds the sim-carrier to the back of the screen. once the parts are apart you can see the plug to remove the screen from the back of the button pad. reverse to reassemble. you do not have remove any peices from the main body or remove the screen from the main body IF you are only replacing the touch screen. i'll have my pics uploaded some time tomorrow. FYI, htclcd.com did not include the "plastic tool" that you are to use to pry the bezel off with but judicious use of a micro-driver and a guitar pick got the job done; for 20$US less than the competition and 2 day delivery, i am very happy with my purchase from them (htclcd.com = blackberry8100parts.com).
cheers all!
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
So I now have a NS but want this N1 running again.
I had a banged up N1 with a broken trackball.
I ordered and oem trackball and flex board to go with it and a new shell for the phone guts.
I had a local guy work on it but the only thing I got out of the deal is a new looking phone but with no power button working and the trackball scrolls but doesn't make selections.
Who should I send this thing to? Don't want to spend a fortune but want it operational.
I would've originally said to send it in to HTC as their repair prices for out of warranty issues have actually been pretty decent. But I don't know of any phone repair places, but it could be a help for others if they knew where you lived. Maybe someone will know of one in your area.
i would usually check craigslist the nearest to you and have them inspect at there place its usually low priced repair than the ones you find online
Pulled the s-pen out and the button was missing (see pic)
Have no idea how i lost it and there is no damage.
Is this a known issue?
This should be a warranty replacement from Samsung or sprint, i would think
Going to sprint store in the morning where i bought it, 36 days ago, to see
what they say.
You probably applied too much pressure using ur finger nail on the edge of the button causing it to pop out and fall without you noticing, but as far as I've noticed the button is very sturdy so maybe it's the manufacturer's fault, hopefully they'll replace it for you
Same thing happened to me.. Pulled it out and the button was missing... No idea when or where it fell off... Sooo pissed right now.
steveoca said:
Pulled the s-pen out and the button was missing (see pic)
Have no idea how i lost it and there is no damage.
Is this a known issue?
This should be a warranty replacement from Samsung or sprint, i would think
Going to sprint store in the morning where i bought it, 36 days ago, to see
what they say.
Click to expand...
Click to collapse
I was able to pop mine out when doing the tap, tap, tap trick on a hard surface to fix the sensitive calibration problem. I can see it popping out if dropped or smacked just right. I did take off the cover prior to tweak the calibration and it might have weaken it but it holds.
try to waranty on samsung service center
Hasn't happen to me but I was recently using Sketchbook on my note 2 and notice that button has loosen a little since using the pen a lot.
i dropped it from probably 1 feet and the button came off , but later was able to find it in case if you find it you can snap back it on but its hard to find even when you know where you dropped it , samsung's flimsy quality
From the image, it looks like you have pried it out before?
As if you took a flat-head to it and cut into the case of the pen. If you are trying to get a warranty replacement, I wouldn't send this image. They'd probably shoot you down in seconds.
For everyone here that has had the button fall off at some point, have you taken the button off before?
Brad.S. said:
From the image, it looks like you have pried it out before?
As if you took a flat-head to it and cut into the case of the pen. If you are trying to get a warranty replacement, I wouldn't send this image. They'd probably shoot you down in seconds.
For everyone here that has had the button fall off at some point, have you taken the button off before?
Click to expand...
Click to collapse
in my case it went off after falling never tried to remove it deliberately , in case if you find it you can just snap it on
I went to verizon for same exact reason. They said to call Samsung because they have no
Replacements. I called Samsung and got the full run around. First guy told me to hard rest my phone. After 5 times
Of me strongly telling him to listen to me. I asked him why I was needing to reset my phone? Will my
Button magically re appear on my s pen? He said yes it will fix my issue by restiing the settings
To factory!!! I asked for a manager at that point. This new guy told me to mail in my pen for a.replacement.
I asked him why becaus its under warranty why verizon couldnt do it. He then said I would most
Likely not get a replacement because it would be listed as user
Breakage. I asked for a new manager and this guy flat out told me I would never see a
Warranty replacement on it because its an accessory to the phone and I would either
Be asked to pay $76.13 for labor or $30 to buy a new one. He also said I would not get my old one because they
Dont return broken items.
I asked him what good would it be for me to have 2 pens if I were trying to pull a fast one. He said I might be ambidextrous and use both
At the same time. At this point I wanted to jump through the phone and ring his neck. The entire time he was snifling like a tough guy saying he was sorry but was going to do nothing. Even though my phone is 6 weeks old to me..
Samsung has the worth CS. and can give a rats ass about you.
He then reminded me that on any samsung device. If a moveable part
Anywhere on a phone breaks or falls off it is automatically put in the system and user damaged and all warranties
Are gone for that replacement......
I am selling this device as soon as I can and will continue to tell my story on how bad they are and how they feel they can treat people.
That's a very interesting story, and the experiences I've had with a multitude a CS, it all comes down to the individual.
Keep calling and complaining, should have gotten a name or some forms of ID to report that imbecile.
Hahaha. If you want to see bad cs go call asus! Most anyone with a tf201 will know what I mean
Sent from my SCH-I605 using xda premium
Sorry for the bad typing. It was late and I was pissed....
I do have their names and will be pushing this up the chain as far as I can get it.
I got a hold of a Verizon rep and told him the situation and he too seemed annoyed that
Samsung said what they said. He offered to send me out a replacement S Pen and not just the button.
However, its color wont match my phone but at this point what can I do? I need my S Pen to function the way
I have become accustomed to.
It is a sad day when bigger companies hold you hostage like that. Telling me I will never see a replacement from them
Also if you own a Samsung device. Just know (according to the rep) any moving part on a samsung device. Buttons or home keys
S pens etc.. Should they lose that part even if it simply is defective will never be covered because they will deem it as user breakage.
I think this will be my last Samsung device. Not because it broke. Because the way they treat people. I had 3 reps back to back act like fools and
I just cant deal with that....
So what if the pen isnt under warranty. Just pay the $30 to replace your defective pen lol.
lowbudge said:
Sorry for the bad typing. It was late and I was pissed....
I do have their names and will be pushing this up the chain as far as I can get it.
I got a hold of a Verizon rep and told him the situation and he too seemed annoyed that
Samsung said what they said. He offered to send me out a replacement S Pen and not just the button.
However, its color wont match my phone but at this point what can I do? I need my S Pen to function the way
I have become accustomed to.
It is a sad day when bigger companies hold you hostage like that. Telling me I will never see a replacement from them
Also if you own a Samsung device. Just know (according to the rep) any moving part on a samsung device. Buttons or home keys
S pens etc.. Should they lose that part even if it simply is defective will never be covered because they will deem it as user breakage.
I think this will be my last Samsung device. Not because it broke. Because the way they treat people. I had 3 reps back to back act like fools and
I just cant deal with that....
Click to expand...
Click to collapse
An exact replacement is all of 20 bucks on Amazon.
If you keep speaking to reps in absolutes of "you all are holding me hostage!!!111panic" you aren't going to get the best of responses.
If I were you I'd go ahead and buy a replacement, but also pursue this with other customer service reps through Verizon or whomever you purchased the phone through. But if this "will be your last Samsung device" then forget about pushing it.
Saw them for $10 - $15 for a new authentic OEM S Pen on eBay. Seriously, just buy one to put back in. Then get another pen. S Pen is horrible anyway. Luckily, I've horded a couple in each color just in case.