Database Develop

Under (At) 30 Days, cracked screen

I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.

DBordello said:
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
Click to expand...
Click to collapse
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.

Good luck, I had the same luck as well, wasnt even a week of having my tilt and it fell in a bunch of clothes and had a small crack the slowly did the same results of your screen, I had to go through hoops to get a replacement from AT&T, not my most favorite people to say the least.. :-\ Just got my replacement yesterday as the phone died Monday.

petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
Ya, they will charge you with either buying a refurb phone, let you get a junky replacement phone if you cant afford it, or 3, raise hell with 611, and in the local AT&T athorized store you bought it from.

I've seen a few replacement screens on ebay if you have the guts to take your phone apart you could try one of those.

petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
regarding 2, I heard that visa offers some sort of protection plan for items purchased with it. I wasn't planning on back charging it.
I was unable to find any screens on ebay, but I'll keep looking. I found a replacement service for $170.

Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343

http://www.pocketpctechs.com/main~unit~ATT_Tilt-974~area~repairs~action~updateunit.htm
LCD and touchscreen replacement service.

A7LAS said:
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
Click to expand...
Click to collapse
That doesn't look like too bad of an option. I need to read about what is involved to install it. I think i have seen some posts of people have issues even after replacing the screen (incompatability?).
Also, that is in Hong Kong, yuck. Perhaps I can find one that is in the US and includes the tools required.
Thanks for pointing me in the right direction though.

I just purchased this screen:
http://cgi.ebay.com/ws/eBayISAPI.dl...em=270204431330&_trksid=p3984.cTODAY.m238.lVI
Does anybody forsee any issues replacing it? I found directions online.

I actually changed my mind about repairing the screen myself after reading the directions. It seems risky that I'd break it myself.
1. Do you recommend I get a 3rd party to repair it? Pocket pc techs is an option ($170)
2. I called HTC today, they said screen replacement starts at $193. I am guessing that it is worth the extra $20 to have it done by HTC, perhaps it won't void the (rest) of the warranty?
-Dan

Broke Tilt in half

So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?

wshader said:
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
Click to expand...
Click to collapse
Check thi site, there is a manual how to dismantle kaiser. Could be helpful:
http://michael-channon.spaces.live....smantling+%2f+Disassembling+Guides+HTC%2fETEN

Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing. And alot of steps missing to get it this way.

wshader said:
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing.
Click to expand...
Click to collapse
OMG, that had to hurt.

Yeah, kid was playing basketball and fell out of his pocket. I guess the kid has broke 4 phones this month... curve, tilt, 2 pantec duos. Told my friend to get him a $20 go-phone now lol. And use the savings to get me a tilt
I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)

wshader said:
Yeah, and I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
Click to expand...
Click to collapse
I hope u repair it. Wish u luck.

Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
I suggest trying to find one broken on ebay and using the 2 you have to make one working phone. Even a broken Tilt can run for $200 on ebay though.

Anyone notice that case has already been replaced at some stage as it has a camera hole (not standard for Tilts) a keyboard without the white part and no logo. Perhaps the replacement was weaker than the original one. If the O/P searches the forum here for LCD Screen replacements there's loads of links to different companies supplying parts for Kaiser variants. I have no experience using any of them though so cant suggest which ones are best.

@Planet Neo
Yeah I was thinking that but was hoping it wouldn't come to that. Would suck to spend $200 for parts just to find the motherboard is broke or something to that effect. Was hoping someone knew of a place to buy a new cable or had one to sell. Also was hoping someone with some experience could let me know if they think I'd need a new tilt assembly.
@Flying Kiwi
Lol, I used a picture from kaiser disassembly guide to show what i was referring to. It has the standard tilt case. I'll be taking pictures of what I have as soon as I have the phone in my possession.

Okay I assume that its going to be very hard to get the ribbon and you're going to need housing. I believe that it will be the same as making a new tilt, because the screen is as good as dead without the ribbon so all you could do is get new housing and a new screen and it should rack up about $150-200. Which in my opinion is much easier and faster and better than frustrating on getting a ribbon.
Just my 2 cents.
Kraize

Planetneo said:
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
Click to expand...
Click to collapse
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S

Mysterious Stranger said:
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
Click to expand...
Click to collapse
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.

Planetneo said:
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
Click to expand...
Click to collapse
These things are made in Shenzhen so where you think the parts come from?
Stop talking &*%(* and I'll stop correcting your posts Instead of saying something is a fact say it's your opinion. It's not a 'rare' part - and they ship WORLDWIDE. It's not as if he'll get one from a local mom and pop store - it's gonna be mail order wherever you get it from and looking at the seller's feedback is a good judge - all my parts come from China - so why pay a middleman such as yourself extra $ just so it has a US stamp on the package?
Someone needs to act as quality control on your posts and it looks like it's gonna have to be me if you keep posting [email protected]
M.S

replacement screen and case?

Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.

When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444

Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB

wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.

Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.

Hi,
where did you get the replacement screen for $80?
Thanks.

knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee

vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it

vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?

u should take it to htc service !

I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...

Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.

where is the water indicator? (and questions on warrany)

I need to get a nexus one handled thru warranty, but HTC says basically if anything is wrong they'll charge for a new phone. I've never dropped it in water but I just want to make sure just in case like if some steam got in or something, I really don't want to pay $500 for a refurbished phone or something like that.
Has anyone gotten a N1 replaced thru HTC?
also, where is the water indicator thing on the phone? Can it be seen if you take the cover off?

here:
http://www.dropbox.com/gallery/6436943/1/liquiddamage?h=5096a4
I am not sure if there are any others.
The picture is of the back of my phone, at the very bottom with the rear lower cover off. Picture courtesy of HTC

On mine, there is also a water indicator under the battery terminal leads. Remove the battery, and look just below the connectors. You'll see a white sticker. or red if it's gotten wet.
Also note, that these stickers do not change color in humidity, they must touch standing water, you would need nearly 100% humidity + 100% condensation for it to change. Which under normal weather conditions (even a shower's steam) it would be impossible for it to change... And if you did get it to change from humidity, it's beyond the tolerance of the device and has voided the warranty.
Just as you can't put it in a 600 degree oven for an hour and say "i don't know what happened, it just melted in my hand" and expect a warranty replacement, or repair.
they have set standards for what the device can handle, certain number of G forces, high and low temperature, and humidity. any one of these items can void your warranty. Only a few can they really tell if it happened (water is most common).
If you think you're prone to doing these kinds of things, damaging electronic devices. You can buy insurance from some 3rd party companies, who'll replace the device, in the event it's stops working, damaged, or even stolen. Granted you're going to end up paying into the insurance for more than the phone's worth. But you'll get a brand new phone, if your friend steals it. (But they have ways of finding out if it's turned on, and they can track these things, insurance fraud is a crime, and they aren't stupid about it.) ;-)

In addition to the two sports mentioned above, my battery (stock) also has a water indicator strip on the side of it.

thanks guys, huge help.
@ mellow cat, I don't want to open the device up for fear of really voiding my warranty, I guess there's no way to see that without taking it apart eh?
@ next two dudes, thx, my strip is still white, so that pretty much means the inside is going to be white as well and I should be safe for a warranty claim right?

The water strips show two points where the water could enter. Near the battery is for the headphone jack. And the bottom is the USB port. If you did drop it in a 1/4 cup of beer (like a friend of mine with his iphone) but only went half way it'll show on the bottom.
If you're worried about steam then the battery one should be enough to ease your concern.
But any other damage like bumps and bruises on the phone is enough for them to deny your warranty claim. (Also assuming you bought new not a refurbished. Refurbs will be denied because they don't have stock serial numbers. I've worked at netgear doing support claims like that... so I know how those kinds of things work.)
Sent from my Nexus One using Tapatalk

well ****.
Here's what I'm dealing with:
The phone is my girlfriend's. I bought it brand new from Google for her. About 2 months later she left on the top of her car and drove off, it fell near the freeway. Brick.
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Fast forward 2 weeks ago, the power button would work 1 out of 3 times pressing it, suddenly it stopped working altogether, so that would be a manufacture error. The phone has normal nicks on it, but no big dents or anything that it looks like it was dropped (to me). The battery indicator is white, although she says she had it in the bathroom while showering, not in the shower, but in the bathroom.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me. She really loves this phone and can't have another one because she has to have that lighted track ball. I just want the ****ing power button fixed, that is it, nothing else. Never rooted, never anything.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?

orangekid said:
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
Click to expand...
Click to collapse
My first question is, what about the insurance co? Have you asked them about a replacement since they sent you the first replacement?
I've dealt with a similar situation with a laptop. I ended up suing gateway for my laptop back.
So HTC will find that it's a refurb. They will charge you for the repair. This should be a reasonable cost for repair ($60-160 no more than that).
HTC should only be asking for $500 hold if they are sending you a replacement, and that they don't want to be shortchanged in the event you don't send yours back.
They may still charge you for repairs, they may not.
But the $500 should be released either way.
If they do not do it this way, go file a civil lawsuit for the $500 damages. They won't fight it, and it'll cost you about $35.
If they do fight, then you've got your ducks in a row (you'll win), you should have your replacement anyway. Just go with it.
This is from personal experience, and I hope it goes smoothly.

They said they would replace it for free even though I told them it was a refurb via Asurion because the original purchase date is less than a year, but if they find that I ****ed it up in any way (e.g. water damage) they'd charge the $500, So I can pay $80 to fix it like you say or attempt to get the free replacement (they already know it's a refurb) chancing they charge me $500.
$160 still seems like too much money to fix something that is a common failure on their end while it's still under warranty.
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)

orangekid said:
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
Click to expand...
Click to collapse
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.

flibbertigibbet007 said:
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
Click to expand...
Click to collapse
well I do play hold 'em a lot with friends over bbq and beers but that's a different story.
so maybe I'll just chance the $500 and send it in for warranty then if HTC pulls a fast one I'd do a civil suit on Asurion for $500 for sending me a jacked up phone?
maybe, I mean this whole thing sucks and $130 is insane for the damn power button.
ugh

Hey you've got more guts than I do. But you're probably on a good bet. Although I don't gamble much.
Please let me know how it ends up. I'd love to hear a good ending.
Sent from my Nexus One using Tapatalk

This thread made me really laugh. I was afraid of the $529 on credit collateral for the repair, but after going through it EIGHT TIMES (yes EIGHT) I can assure you they don't check the phone that thoroughly. As long as you didn't swim with the phone, everything's covered. Make sure your screen is not HEAVILY SCRATCHED or CRACKED, this can cause them to get ancy. The biggest problem is them sending you a lemon, and I've gotten 7 of them so far, ranging from dust under screen to power button to LCD Flicker and coloration/dead pixels. I swear its like a grab bag...

Dnlsmy I'm talking of past experience with other warranty claims and from my experience working at netgear. I don't know how lenient HTC is about their warranty. But from what you say you sound pleased other than the refurbished units you got back...
All I can say is good luck.
Sent from my Nexus One using Tapatalk

UPDATE:
ok so I ended up just sending the device to HTC, go the new unit last tuesday. Girlfriend couldn't be more pleased, noticed the difference in the button right away.
HTC didn't charge me for a new phone, so guess they didn't find anything wrong with it, glad she never let me root it, lol.
Looks like this will turn out a happy ending, thx to everyone for chiming in, I'm sure I'll be back to these forums for a Nexus related question at some point
now if you'll excuse me there's a new CM7 ROM on my HD2 that needs flashing

[Q] Cracked screen :(

Hello all.
I've been around the forums for awhile (just used the search functions for my previous issues) but seem to have no luck with this one. Well, anyway.. A few days ago I dropped my Vivid from about 2 feet and yeaaah it's absolutely shattered all the way. What are my options? I'm tech saavy so I think I could replace it; however, with the phone being so new I can't seem to find a disassemble tutorial for it. Ive found the screens on a website and on eBay but they seem to say HTC on the top instead of AT&T (because I would reeeeally like to return this and get the skyrocket) so... Does anyone know of a disassembly guide for it? Orrrr... Can I get HTC to repair it?
Also, I found someone local that said he would do it for $120.. But I'd have to pay him upfront since the screen is so pricey.. But that just seems very odd to me since he's working out of his house... Hmm

http://www.repairsuniverse.com/htc-vivid-touch-screen-digitizer-replacement-black.html
http://www.repairsuniverse.com/htc-vivid-touch-screen-digitizer-replacement-white.html
There is for the digitizer glass. dunno where to get a new LCD though.. Sorry dude.

Isn't that all I need though? The phone works fine.. The glass is just shattered

well there ya go.. if the LCD is not damaged that is all you need..

Okay, cool. Do you know of any online tutorial to install it? Im pretty sure I can do it but I don't want to totally screw it up lol

This might help you.. Remember Google is your best friend. http://www.firstpost.com/topic/organization/htc-corporation-htc-sensation-glass-digitizer-replacement-repair-hd-complete-video-5ImE5hUXK8s-37569-5.html
It's not the vivid but should provide some insight.

Yeah, I was googling and youtubing vids but I didn't know which other HTC would be similar design to the vivid, well, besides the raider.

You could get insurance from your phone from AT&T (as long as it's within 30 days of when you bought it). I decided to get insurance for my Vivid, and they didn't even ask to look at my phone. So add the insurance to your plan, then put in a claim a little bit later (prolly not immediately after).

I already tried that route. It's a $199 deductible on the vivid... Which is absolutely ridiculous.

Could pay the deductible but tell them you lost the phone. Yeah the IMEI will be blacklisted but you will have a test device for root and S-OFF. Also you can sell the removable parts from it too or keep them for spare.

This one fell about three feet onto the corner with the search button not even a week after receiving...
Sent from my HTC PH39100 using xda premium

^EXACTLY what mine looks like what are you going to do about it
..I actually found a HTC raider tear down on YouTube; however, the little "void" circle by the battery is a screw so I reaaaally don't want to void my warranty. So, I'll probably just pay the $199

I called for replacement told em it was lost payed 200 wanting to find a Dec. That would be interested hacking that doesn't have the vivid yet but not sure how to go about it..
Sent from my HTC PH39100 using xda premium

htcvividnoob said:
You could get insurance from your phone from AT&T (as long as it's within 30 days of when you bought it). I decided to get insurance for my Vivid, and they didn't even ask to look at my phone. So add the insurance to your plan, then put in a claim a little bit later (prolly not immediately after).
Click to expand...
Click to collapse
I just cracked mine also. Obviously no gorilla glass!! I have insurance and called to get it replaced, the deductible was $199 which is higher than you can buy the phone for. I called back into 611 and raised Hel_ with the AT&T Rep because the insurance company is apparently a third party. Dropped the insurance, it is not worth it and she will send me a new phone for $50 after I stated I would go to Verizon for an Apple! Now I can get the glass replaced and Gazelle will give me $300 for the repaired phone!

Ha! my vivid got ran over by a Thunderbird on Christmas eve...and lived to tell the tail! Lol I was super surprised to see only one lil nick from a rock that made it through the zagg screen gaurd..and the screen now has a unique blue "ghost cloud" in the top left corner of the screen the screen also has a few tiny chips in the bottom left corner and along the sides but u can't see them under the case I have which also saved the phone from being crushed! O and it was laying screen up if that matters at all.
Sent from my HTC PH39100 using xda premium

My 2 Cents
IMHO this may be one instance where thr HTC phones being built with more solid materials actually works against us, the phone being much heavier hits with greater force and possibly is more prone to damage.. I may be wrong but it's my opionion (I always get a decent case to provide at least basic impact protection) I like the Platinum cases sold at BestBuy (good belt clip & protection once you learn the trick of unlatching the case parts)
Best of Luck, sorry this really does not help you after the fact.
Cheers
BR

Chism87 said:
Hello all.
I've been around the forums for awhile (just used the search functions for my previous issues) but seem to have no luck with this one. Well, anyway.. A few days ago I dropped my Vivid from about 2 feet and yeaaah it's absolutely shattered all the way. What are my options? I'm tech saavy so I think I could replace it; however, with the phone being so new I can't seem to find a disassemble tutorial for it. Ive found the screens on a website and on eBay but they seem to say HTC on the top instead of AT&T (because I would reeeeally like to return this and get the skyrocket) so... Does anyone know of a disassembly guide for it? Orrrr... Can I get HTC to repair it?
Also, I found someone local that said he would do it for $120.. But I'd have to pay him upfront since the screen is so pricey.. But that just seems very odd to me since he's working out of his house... Hmm
Click to expand...
Click to collapse
This is one of the sites that sells digitizers & the SLCD
http://www.repairsuniverse.com/htc-vivid-screen-replacements-repair-parts.html
Some other sites sell Digitizers and LCD's for the vivid, but to be quite honestly the process is very simple to fix. The only minus is that you'll spend anywhere between $100 to $120 to get it fixed out of pocket...or pay that $199 deductible and realize that carrier insurance is borked.