Market problems - Galaxy Tab Q&A, Help & Troubleshooting

I have an AT&T Tab and it has recently been experiencing problems with the market. Shortly after activating it asked to update the market app. As I am usually attached to Wifi, I had no problems downloading apps after the upgrade for some weeks. However, I recently tried to use the market over the AT&T network and it fails completely. In fact, it kills the network connection so that browsing and email fail as well. Removing the update restores normal operation, but it updates again automatically. Is there a reason for the failure and a way to fix it or a way to stop it from automatically updating? Thanks.

ourtech said:
I have an AT&T Tab and it has recently been experiencing problems with the market. Shortly after activating it asked to update the market app. As I am usually attached to Wifi, I had no problems downloading apps after the upgrade for some weeks. However, I recently tried to use the market over the AT&T network and it fails completely. In fact, it kills the network connection so that browsing and email fail as well. Removing the update restores normal operation, but it updates again automatically. Is there a reason for the failure and a way to fix it or a way to stop it from automatically updating? Thanks.
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Click to collapse
I have the exact same problem. I have reported the problem on the general question forum, but nobody seemed to experience the issue.
After the market upgrades to 2.3.6, each time I try and access it while on the AT&T network, the 3G icon in the notification bar disappears, the only way to get the network back is to kill the market app. If I uninstall the market updates and revert back to the original market, then everything works fine until the market updates again. It does work fine over wifi though.
There is something in the market app that disables the network connection. This is very annoying, I hope somebody can help find a solution. I have been having this problem for weeks.
The only thing I have modified in my tab is enabling third party apps using superoneclick (root, enable 3rd party apps, unroot) so that I can use the Amazon appstore.

EXACTLY what I am experiencing. And I have never rooted this device.

Let's hope the issue will be fixed next time the market app will be updated. It seems to be a problem specific to market 2.3.6.

Related

[Q] Android Market stuck on Starting Download

I have tried several different 2.2 builds on my (AT&T) HTC Pure. Most of what is supposed to work does, and it's fun to play with. However, what's really holding me back is an inability to download anything from the Android Maket. I can sign-in and browse just fine, but when I "Install" something and go to the downloads tab, all I find are apps that say "Starting Download" with a perpetually cycling progress bar. I've let it run for 15 minutes and never got anything to actually download. I do not have a data-plan, so I use wifi. I have verified that wifi works.
I have also noticed that I cannot sign into gTalk. I've seen several posts suggesting that once you sign into gTalk, that I'd be able to download apps (and vice-versa), but so far, neither of these applications/features is working for me.
The latest install I've tried is XDANDROID.2.2.AOSP.FRX01.17.09.10.UPDATE_PACKAGE.7z and it still has this problem.
Has anybody else gotten around this problem and have some advice???
I tried using my phone to create a new google account, and that worked, but I still couldn't download.
Happened to me as well. I just forgot about it, and after a while I got an alert that one of the apps is now installed (and indeed working). The other apps on the list hanged as well, and took a lot of time to start downloading.
Seems like a nasty bug to me.
it's a small comfort to know I'm not alone, but I still haven't seen anything download successfully, and as long as I can't install new apps (from the market), there's really no point in using [XD]Android.
Try settings/applications/manage applications/market 'all tab' and force stop. Clear cache. Clear data. So next time you use market it is like new and downloads and installs without hanging etc. Your downloads tab should still have a record of apps you downloaded.
Sent from my HTC Desire using XDA App
anunna said:
Try settings/applications/manage applications/market 'all tab' and force stop. Clear cache. Clear data. So next time you use market it is like new and downloads and installs without hanging etc. Your downloads tab should still have a record of apps you downloaded.
Click to expand...
Click to collapse
thanks anunna, but that didn't work. I tried downloading the apks for App Brain and the associated "Fast Web Installer" and copying to my device (storage card), but that doesn't seem to work any better. I guess those apps still depend on Android Market to download.
aarrrrrghh. so frustrating... I have now installed Rhod.2.2BLAZN.092610 with the new builds from 9/25 (hw 3d included), and still have this problem. Does anybody have any ideas?? I dont' see how this could be device-specific. ?? I've tried different gmail accounts, different builds, and different wifi networks. The only thing I haven't tried (and can't really) is accessing market over 3G. I say "can't" because I actually have a data-block on my phone to prevent unintentional use and associated charges.
Does anybody have any advice for troubleshooting ?
thanks.
BTW, this is what worries me about WP7: one source for all your apps = single point of failure.
I'll just keep updating my own thread here...
Installed the latest build from 9/28, and nothing's changed.
This time, I went straight into Google Talk and got stuck on the "signing in" screen. Eventually it came back with a message stating, "Could not connect to server. Will retry shortly." This is bogus though, since I can do nearly everything else on the internet, via my wifi connection.
I have the same problem. Android Market doesn't download any software, "Starting Download..." stage never ends...
ashway, have you tried opening Google Talk? Also, do you have a data plan on your phone (3G)?
joshcsmith13 said:
ashway, have you tried opening Google Talk? Also, do you have a data plan on your phone (3G)?
Click to expand...
Click to collapse
I haven't try Google Talk yet, will try later. I do have a data plan, do you mean that Market works via 3G and doesn't through WiFi?
I have a data-block on my phone (so I don't accidentally rack up per Kb charges), so I access everything via WiFi. I've seen people suggesting that toggling between wifi or cellular can get it to work, but that's not an option fo me.
joshcsmith13 said:
I have a data-block on my phone (so I don't accidentally rack up per Kb charges), so I access everything via WiFi. I've seen people suggesting that toggling between wifi or cellular can get it to work, but that's not an option fo me.
Click to expand...
Click to collapse
I have tested 3G data connection and Market works just fine, but still no success via WiFi.
ashway said:
I have tested 3G data connection and Market works just fine, but still no success via WiFi.
Click to expand...
Click to collapse
BOO! so, I'm out of luck??
(thanks for your update though)
Has anybody been able to download from A.M. over WiFi without ever using 3g?
It just happened to me while i'm updating a few apps. I did some research and found an article and follow that way. what you need to do is to un-install the app that you're updating. after that, forced close the Market app and clear the cache. then try again to install it from market. well, it works for me.
by the way, there's also another bug that make Market FC every time when u download an app. if it happen to you, just open Setting>Applications>Manage Application> Market and click "Uninstall Updates".
I am in Malaysia and I have this problem too. It is either "Starting Download...", "Download Unsuccessful" or "Download Paused" message.
I'd tried both 3G (3 different telcos; Vodafone while in NZ, Optus while in AU and Maxis in MY)and WiFi (different AP; at least 10). While connected, I can do everything except for download apps from Market. Also tried signing in different Gmail account.
Being desperate, I tried to install Apps via "adb install" command. Guess what, I couldn't uninstall my apps (both using "adb uninstall" and "Settings > Application > AppName > Uninstall"). It force close everytime I tried.
I got OTA updates for FRG83 twice hoping it will fix my Market problem, but it did not install because it can't. When I tried sdcard:update.zip, I got status 7 error. Some livewallpaperspicker.odex error. Tried searching for the odex but couldn't find one specifically for Nexus One.
Also tried rooting my phone and install ROM Manager. Performed a Fix Permission issue (which it claims often fix Force Close message; one friend recommended this too) and all I got is "An error occurred while attempting to run privellege...". I am sure it is rooted with Superuser Permissions showing "Allow" status. To confirm, I had Move2SD installed and able to port most apps to SD without the developer setting the option.
Just want to share this with all of you that have this problem. Is there anyone can help? The only thing that makes me keep this phone is because its a gift from my wife. Or else I would just get something else.
guys I have the same problem as you do! something I noticed though is that the phone doesnot recognise my SD card and market is downloading the apps on the card . can you pls check your sd card if they are mounted and recognized propperly!
restarting the phone and letting the card mount propperly fixed the adnroid market download freeze issue
brafun said:
restarting the phone and letting the card mount propperly fixed the adnroid market download freeze issue
Click to expand...
Click to collapse
brafun, are you using XDAndroid on a TD2/Pure? Were you experiencing problems only when using wifi? do you have a cellular data plan/connection? Does wifi download work now? I'm a bit confused, since XDAndroid is installed on my SD, I don't see how you can have Android running without recognizing it.
thanks
joshcsmith13 said:
brafun, are you using XDAndroid on a TD2/Pure?
Click to expand...
Click to collapse
Yes Topaz Diamond 2!
joshcsmith13 said:
Were you experiencing problems only when using wifi?
Click to expand...
Click to collapse
No!
joshcsmith13 said:
do you have a cellular data plan/connection?
Click to expand...
Click to collapse
Yes, it was the same there!
joshcsmith13 said:
Does wifi download work now?
Click to expand...
Click to collapse
Yes!
joshcsmith13 said:
I'm a bit confused, since XDAndroid is installed on my SD, I don't see how you can have Android running without recognizing it.
thanks
Click to expand...
Click to collapse
Your guess is as good as mine but the fact is that when I was trying to download an app the behaviour was exactly the same as you described it! It said Starting Download and froze at that point. Cleaning the Cache of market didnt help at all. THen I just started looking for reasons why is this happening, and in "SD card and phone storage" I saw that the SD card was marked as not mounted... check yours and see what it says

[Q] Market killing 3G connection

I have a weird problem with my AT&T galaxy tab. For the past couple of days, each time I launch the Market, my 3G connection is killed and I can no longer access the network, and of course I cannot access the market. As soon as I kill the market app, my 3G connection comes back.
I cleared the data and cache of the market app, did not solve the issue. When I uninstall the updates of the market app (reverting to the original ugly market app), everything works fine, but it then automatically updates itself and the problem comes back. I assume this is a problem with the market app itself and not my device (hopefully).
Has anybody else experienced this issue and found a fix?
I am running stock ROM with third party apps installed enables (done it with superoneclick: root, enable third party apps, unroot).
I have the amazon app store installed, so I can still buy new apps, but I would like to be able to get updates for the apps I have purchased from the market.
Any help would be greatly appreciated.
Thanks!
What modem are you using? Does the problem happen when you are using wifi? I think the JMF modem that is available for overcome rom is weak and I get many dropped connections and slow data speeds.
I am using the stock ROM and stock modem, I have never flashed a ROM. It only happens with the Market App.
Same issue for me. I have a rooted stock rom.
I have the same issue. Also stock rom and rooted. When WIFI is on (and connected) the market works fine.
I have been beating my head against this since I bought one. I am rooted using....I think I used Super One Click......stock everything else with non-market apps enabled. I originally thought that Root had broken it; however, if I unrooted, reset to factory, I still had the issue.
After many hours at the ATT store and on the phone (and swapping the device once and SIM card twice) I had an epiphany. a Factory Reset does NOT wipe the Internal SD like I thought it did. It leaves /mnt/sdcard/ intact. So, just for kicks, I began looking at my folders here. I MAY have discovered something. Market started working after I restored this folder to it's factory content (deleted any folders having to do with Apps in general).
I can typically hold power, deactivate Data connection, wait a few seconds, re-enable, and I get 3g back (at least for browser and other apps, Market still fails).
I have PSX4Droid installed (PSX Emulator if you don't know). There is a folder here named /.psx4droid, so I renamed it to /psx4droid (If I remember correctly, doesn't the "." hide the folder......too long since Linux class). I then deactivated/reactivated my data, and the Market started working properly.
I am not sure if it has to do SPECIFICALLY with psx4droid or just the "Hidden" folder in general, but now my Market works. I have 2 more folders in this location (/.downloadTemp and /.FileExpert) that may/may not cause any problems. I will post my findings.
.....Okay, so I'm going to type what I write now....Market just failed. Now I'm renaming /.FileExpert....Let's see what happens......
Damn. Still fails. But I'm tellin' ya. There is something in this folder causing it.
Or maybe some app is causing it to break......I have Amazon App store installed, what about you guys?
I do have Amazon App installed.
Anybody with an AT&T Tab not having the issue?
Same issue here. I had the Amazon Appstore installed but uninstalled it probably a week afterwards. Rooted running stock, everytime I go into the market it crashes the 3g. I found a folder in sdcard/android/data that had a bunch of appstore files in it. I deleted that and still having the same issue. I have removed all 3rd party apps so I have no idea what is triggering this. Please help.
P.S. I can access the market on WiFi
This also happens to be sometimes, if you tap wifi on then off again your 3g should come back and work fine.
swyped from a galaxy far far away...
Unfortunately what you proposed did not work. The market is killing the network connection each and every time. The network connection only comes back when the market app is not active anymore.
Since everything works fine when the market upgrades are uninstalled, I really think it is a bug in the newer version of market. Hopefully, the next update will fix this.
Maybe when Gingerbread is out!
I'm thinking this has more to do with us having installed amazon appstore before it was supposed to be. Somebody is mad at us
Has anyone made any progress on this situation?
Sent from my SGH-I987 using XDA App
I really wish I would have made more progress. After all the trouble I had with the device with this issue, I was seriously monitoring the apps I installed and then testing the Market. I gave up after a while since I am on Wifi 90% of the time and hardly ever do I access the Market while driving. I still have a feeling that something in /mnt/sdcard is causing it. Like I had mentioned, I could wipe back to factory and the problem was still there. I seem to remember that it only started working proper after I had cleared this location of crap. I would think that a Market update would see a larger group of affected tabs than just a handful of us. This doesn't seem to be a widespread issue.
That being said......I have decided to move on to Gingerbread. Maybe that'll fix it
Hey guys, try this. Worked for me and my Data problems with Gingerbread
http://forum.xda-developers.com/showpost.php?p=13751694&postcount=6
Basically create a new APN inside Settings -> Wireless and Networks -> Mobile Networks -> Access Point Names. Only set the APN to "Broadband," save it (Menu button) and select the radio button for it. Instantly fixed my data issues.
Thank for the tip. Unfortunately, it did not work for me. I am running stock 2.2 and waiting for the official 2.3 update from AT&T.
Good Luck. I thought about waiting for the official.....but I also have a Captivate. We didn't get 2.2 until MONTHS after the rest of the world (I think it was like 5 or 6 months later). I didn't want to wait that long again.
swedishcancerboi said:
I really wish I would have made more progress. After all the trouble I had with the device with this issue, I was seriously monitoring the apps I installed and then testing the Market. I gave up after a while since I am on Wifi 90% of the time and hardly ever do I access the Market while driving. I still have a feeling that something in /mnt/sdcard is causing it. Like I had mentioned, I could wipe back to factory and the problem was still there. I seem to remember that it only started working proper after I had cleared this location of crap. I would think that a Market update would see a larger group of affected tabs than just a handful of us. This doesn't seem to be a widespread issue.
That being said......I have decided to move on to Gingerbread. Maybe that'll fix it
Click to expand...
Click to collapse
Could you please report if the problem fixed with Gingerbread ?
At first I didn't have ANY cellular data until I created a new APN mentioned in the tagged thread (APN Broadband). Now I have no issues with Market. I wish I could trust AT&T to release Gingerbread in a timely fashion, but I know better. So instead, I flashed Overcome.
P.S. I really can't enough of the CRT lock animation......damn I'm such a geek....

[Q] wifi turns on when screen locks after play store update

Hi all.
Yesterday evening I did a Play Store update via WiFi at a friends and afterwards the WiFi would turn on by itself. I noticed it because I kept getting the connection is unstable message after I manually turned WiFi off. The phone was trying to connect to a neighbor's open network that is just out of range.
This is the second time I've seen this problem and I'm assuming that since both phones were unrooted stock with all the bloatware disabled in app manager that the problem was with one of the 20 plus apps that updated. I uninstalled all the downloaded apps but it had no affect on the problem I went through all the settings for networks and didn't find any changes. What's the chances that one of the apps I downloaded was compromised. It freaked me out so much I hard reset the phone both times. I currently have set the Play Store to manual updates only so I can catch the culprit if it happens again my questions are is there way to view a log of what uses the the WiFi ? And how can I prevent this kind of problem in the future. And has this happened to anyone else?
Thanks much for your time and consideration

[Q] Problem with wifi after lollipop update on Sprint HK M8

Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
Sounds exactly like the problem I had. Factory reseting the router took care of it for me though...
You can read my thread HERE
Gracon said:
Hello,
My wife and I are both having similar issues with wifi after updating our phones to lillipop. We can connect to the wifi, but apps that require a login or apps that have an optional login are giving errors saying that there is no network (Network issues, no connection, etc.)
Apps that don't work with wifi: Bank apps, Amazon apps, Twitch, Feedly, Speedtest.net, etc.
Apps that do work on wifi: Chrome, YouTube, Drive, Mail apps, etc.
If we turn off the wifi, everything works fine. We both are running stock phones, I've got the HK M8, and she's got an older M7. There are times when a few of the apps will work for a few minutes, but then the issues come back. My wife's phone is also able to connect to our work wifi, when there, some of the apps that don't work at home will consistently work, but not all of them
We've both been told by HTC to do factory resets and to flash the latest stock RUU. The issue remains even after doing this. I don't really want to do the next step of sending in our phones for 7 to 10 days while they "repair" them.
I've tried everything I can think of. I've also factory reset our router and tried every wifi channel and/or security option, hoping that it is an issue with my wifi router.
Does anyone have any idea of what I can try before having to mail HTC my phone?
Thanks for any help.
Click to expand...
Click to collapse
Hey there, i have been using an M8 for two months now and the problem that I have, which fits exactly the description of yours, is starting to annoying me. Every time I try to use these apps which need login I have to turn to mobile data to be able to do it. In my case, the issue that us affecting me the most, is with whatsapp, which even though I do can use, I cannot download media on wifi! (Neither pictures nor voice recordings).
It's a real pain in the neck to be doing this all the time, and I have two friends who also have m8s and are suffering from the same problems, so I guess it's something quite generic. Besides all the other android phones in my family work just fine with my router, so the problem is clearly mine. I think that HTC should have done something about it long time ago if it is such a common issue, considering that the price of the device is not cheap...
Anyway, my question is: have you been able to solve the problem? If you have, would you please take a min to share the solution? I would be deeply grateful!
Cheers and thanks in advance
I am using my HTC One M8 HK with lollipop update from the time they released and never had any problem with wifi. I use wifi wherever I go and no problem with anything. Try the following solutions:
1. Check the WiFi Router. Most of the times it is the problem with your router. Check if there is any restrictions or whitelist/blacklist of services.
2. You might be having some apps with whitelist/backlist running in the background. It could be your antivirus app, battery booster or Opera app, etc which does the wifi whitelist.
3. If you are using the sign-in wifi networks, make sure you signed in to the network using the browser window before opening the app.
4. If you are using the VPN (even in the wifi network) you won't be able to open the apps like Bank apps.
5. If the apps you installed are not supported in your country, you won't be able to access.
Try uninstalling and reinstalling the apps. Sometimes, when you upgrade to different OS partitions are not aligned properly. Reinstall and check.
Good luck

Problem accessing Youtube and Play Store

Hi, I desperately need some support as my device refuses to sign in in both Youtube and Play Store. I'm therefore unable to use both these apps. An error message keeps saying I'm offline and proposes to retry, but it simply never works whatever I do.
Issue has been going on since many weeks; I googles and tried many suggestions without any success.
Before I do a hard reset, has anyone an idea what this can be?
The amazing part is that my daughter's tab (Galaxy S2) is also having the same issue since some time! She has her own google account. What the heck is going on?
Thanks!
Prerna said:
Hi, I desperately need some support as my device refuses to sign in in both Youtube and Play Store. I'm therefore unable to use both these apps. An error message keeps saying I'm offline and proposes to retry, but it simply never works whatever I do.
Issue has been going on since many weeks; I googles and tried many suggestions without any success.
Before I do a hard reset, has anyone an idea what this can be?
The amazing part is that my daughter's tab (Galaxy S2) is also having the same issue since some time! She has her own google account. What the heck is going on?
Thanks!
Click to expand...
Click to collapse
This may be an bug in the updated version of google play store or YouTube..Have you tried to sign in specific apps usning another google account you have..Also try to clear cached data of phone as well as clear data of those apps* you can also uninstall updates of those apps and force stop or disable them and after enabling again try to access*..Also might be network related issue sometimes weaken network shows such type of errors..Try to acees with high speed wifi or data with maximum signal..Even if problem exist then simply reset is last option for you..
DroidHackeR said:
This may be an bug in the updated version of google play store or YouTube..Have you tried to sign in specific apps using another google account you have..Also try to clear cached data of phone as well as clear data of those apps* you can also uninstall updates of those apps and force stop or disable them and after enabling again try to access*..Also might be network related issue sometimes weaken network shows such type of errors..Try to acces with high speed wifi or data with maximum signal..Even if problem exist then simply reset is last option for you..
Click to expand...
Click to collapse
Hi, I tried most of the solutions you're are mentioning, without any success. What I find interesting is what you wrote about weak network. I cancelled my cable connection at home some time back and using instead a 4G modem. Could that really be the culprit, knowing the coverage is medium? It sounds to me strange that such possibility exists, also I often go out and have full 4G network for hours sometimes and still it doesn't work. Interestingly enough, every about once per month it suddenly works, and I'm able to update my apps and also access my account in Youtube. It'll work for 2-3 days, until it's again the same bad. Really boring and would love to understand this issue better so as to possibly fix it. Thank you.
Prerna said:
Hi, I tried most of the solutions you're are mentioning, without any success. What I find interesting is what you wrote about weak network. I cancelled my cable connection at home some time back and using instead a 4G modem. Could that really be the culprit, knowing the coverage is medium? It sounds to me strange that such possibility exists, also I often go out and have full 4G network for hours sometimes and still it doesn't work. Interestingly enough, every about once per month it suddenly works, and I'm able to update my apps and also access my account in Youtube. It'll work for 2-3 days, until it's again the same bad. Really boring and would love to understand this issue better so as to possibly fix it. Thank you.
Click to expand...
Click to collapse
1)It's possible sometimes your networks proxy enforce your google id not to be sign in into specific apps you have mentioned and yes sometimes low network coverage also causes the issues like offline or sign in errors like please check network connection due wireless functionality limitations
2)I am curious about one thing if you have tried almost all the solutions found on google as well as your own, is it that much impossible for you to make backup of your current imp data and give a try to hard reset?? If i am not wrong, please give it a try because sometimes software glitches also causes the app crashes or network errors
3) Next thing sometimes your stock software gets corrupted due to some fatal malwares so many system apps as well as third party apps pretended to show errors like unfortunately process is stopped also some network related issue, so one solution you can try is to re-apply or update your current stock firmware..i.e. if update is unavailable you can fresh install same firmware version again on your phone which most of the times resolves the issue
4) As i mentioned in my first post you should give a try to any high speed mobile network like LTE or 5ghz band Wi-Fi which gives constant access to internet connection which probably help you to figure out exact issue i.e. with modems or connection your using or with your device itseld due to corrupted software
5)Please mention your device model no,country,your mobile network provider information so that it would be easy to figure out your issue
Thank you. Yes, a hard reset could solve it although I'd like to avoid it if possible. I will try ASAP on a solid wifi and see. I forgot to mention an important point: my daughter's tablet (Galaxy S2 pro) has got the same issue, and it started near about the same time like it did to me. She has her own Google ID, and she uses a different set of apps. Will report whenever I can test on a wifi.
My mobile provider is Salt Mobile here in Switzerland, and my Note 5 is a generic one bought in UAE. I run Dr. Ketan rom of about 8 months ago.
Prerna said:
Thank you. Yes, a hard reset could solve it although I'd like to avoid it if possible. I will try ASAP on a solid wifi and see. I forgot to mention an important point: my daughter's tablet (Galaxy S2 pro) has got the same issue, and it started near about the same time like it did to me. She has her own Google ID, and she uses a different set of apps. Will report whenever I can test on a wifi.
My mobile provider is Salt Mobile here in Switzerland, and my Note 5 is a generic one bought in UAE. I run Dr. Ketan rom of about 8 months ago.
Click to expand...
Click to collapse
1)Ohhhk now i got, i assume you might be using Indian Variant with indian mobile network providers as per your username 'prerna'
so your device might be factory unlocked SM-N920C
2)So you should try on any faster network provider or incase wifi to check if problem is due to weak singal strength or specific with your device software integration
3) And i think you should give a try to dr.ketan's nougat rom which is based on latest nougat firmware which will might help you to overcome your issue as new base,new kernel will help you to get stable connectivity
4)If your running dr.ketans MM 6.0.1 based rom then download latest N5 nougat rom to flash
5)I know u might not new in flashing custom roms ad your running a custom one only from 8 months but once again be sure to enable 'oem unlocking' and 'usb debugging' options from developers option before flashing latest twrp version(Don't worry u can flash dr.ketans rom using any 3.0 twrp version ur running now but if latest version with stability and improvements available for your device then you can install it as per your requirement) if your running old one or before flashing nougat based N5 rom by dr.ketan

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