I just have a quick question to see if anyone else has encountered this issue and if so whether or not B&N fixed it. My NC has just recently had the back coming off right in the corner by volume buttons. It hasn't been dropped nor have I tried to open it. Also it creaks on the middle of the front bezel on the right side. Any ideas if B&N would take care of it under the 12 year manufacturers warranty?
Not sure on what B&N will do. From what I've read, it really boils down to the rep you get on the phone and their 'ability' to help you. If you get someone that simply follows a script... good luck.
As to the quality of the build, my model wasn't very solid from the start. As soon as I held it to read on it for the first time, I felt the back plate clicking and somewhat loose. Not very impressed but as of now, there's been no separation issues.
I had the exact same problem. There was creaking to the left of the "n" button. It almost seems like some of their hardware doesn't fit properly inside the case. Long story short, they exchanged it. Call 'em up. If they tell you to take it into a store don't accept that. I tried, and the guy at the store told me to call. I eventually got a new one.
t3rabyte said:
I had the exact same problem. There was creaking to the left of the "n" button. It almost seems like some of their hardware doesn't fit properly inside the case. Long story short, they exchanged it. Call 'em up. If they tell you to take it into a store don't accept that. I tried, and the guy at the store told me to call. I eventually got a new one.
Click to expand...
Click to collapse
Or get the name and agent number of the person on the phone who told you to go to the store and when the store says no you can say "Well, so-and-so from 1-800-THE BOOK whose agent ID is blah-blah said to bring it to the store. So first, exchange my Nook and second contact whoever runs your help line and deal with this type of problem with them."
Also, get the managers name as well. People generally don't give you the run around if you get their names...
They definitely do read from a script. The rep had to go check with a supervisor to see if it is covered. Waiting on a reply. I definitely am no accepting no as an answer.
ExploreMN said:
Or get the name and agent number of the person on the phone who told you to go to the store and when the store says no you can say "Well, so-and-so from 1-800-THE BOOK whose agent ID is blah-blah said to bring it to the store. So first, exchange my Nook and second contact whoever runs your help line and deal with this type of problem with them."
Also, get the managers name as well. People generally don't give you the run around if you get their names...
Click to expand...
Click to collapse
I will have to exactly this. I was getting the run around from the rep on the phone, and she was definitely reading from a script. She was trying to make it seem as if I had someway caused the backing to come off and so it isnt covered. I told her straight up that the problem is that the glue isnt holding it in place and that the problem is at the juncture of the backing and the volume keys, and that since it is the glue that is the problem it should be covered by the manufacturers warranty. SO after 20 minutes of arguing, I am off to my local store to talk to them with the name and ID number of the phone rep. I am getting this fixed one way or another.
I've noticed the same issue since new, but nothing major. I keep my nook in a leather case so i'm only really touching the screen when using it.
(In general, not to OP since don't think he's under 14-day policy anymore)
If you just got your nook, you might want to consider exchanging --- in the week I had my first one, I noticed creakiness and slight flexing all around the right side from when I first opened it, and it only got worse -- started getting little clicks/pops when I shifted my grip on that side and I noticed the white backlight came through a small part of that side, so it looks like it was probably going to end up unhinged. I'm pretty gentle with my electronics and I had it in an Industriell case since day 1, and it still got worse.
The 2nd one I just got is significantly better built, no creaking at all and the bevel is firm and solid (no flex) everywhere. I know it's only $250 but better to avoid future repair hassles and get a good one now.
I was definitely over the 14 day policy as The nook was a Christmas gift from the wife. I ended up going to the store and had them inspect it to make sure that it was definitely a manufacturer issue. The local rep then proceeded to call and try to get it done for me. Now mind you, the stores have an entirely different number to call about Nook Color returns/exchanges. They don't actually deal with the same tech support we do. They were then giving her the run around even with her manager right next to her telling them it is a warranty issue, that it definitely looks like an adhesion issue, no water damage, no drop damage etc. Finally the rep gave up and just did an exchange anyways and said to screw the corporate that once it got sent back it would never be looked at anyways. And this is why i love my local B&N store.
Awesome! Congrats on getting it exchanged The new one, have you noticed if the bevel is darker than your old one? Mine is very noticeably darker, I compare it to the grey of the B&N Industriell case and my old Nook used to be lighter than the case, this new one is several shades darker (almost black). Wonder if they switched materials/updated design somewhere down the line?
Interesting reading, I got my NC back in March, haven't noticed any of these problems. Maybe it was just a bad batch or something. Good luck with getting your NC's exchanged.
Had the same issue, disassembled the nook according to these instructions in this post:
http://forum.xda-developers.com/showthread.php?t=858697
(Note the switch and battery connectors disconnect by pulling them perpendicularly from the board)
Then used Loctite silicone gasket sealant along the edges where the two shell halves meet, between the entire edge of the back cover where it mates, as well as between the screen frame and metal frame. You'll need something to pry with and T5 screw driver. Took 30 minutes
Now feels as sturdy as an iPad, no squeaks or creaks, and in theory I should still be able to pull it apart again if needed.
Hope this helps someone.
m
bmorrissette said:
I just have a quick question to see if anyone else has encountered this issue and if so whether or not B&N fixed it. My NC has just recently had the back coming off right in the corner by volume buttons. It hasn't been dropped nor have I tried to open it. Also it creaks on the middle of the front bezel on the right side. Any ideas if B&N would take care of it under the 12 year manufacturers warranty?
Click to expand...
Click to collapse
The back cover on mine is loose in the same area...but its just fractions of an 1/8".
I don't know if the heat(what heat?) expanded the metal there, but it wasn't 'loose' when I first bought it.
I'm not too concerned, I bought a cheap silicon glove for it and it has not been that noticeable.
It does look a bit darker. I have also noticed that it looks like the bezel is recessed more than on my previous one. This one just feels a lot sturdier than my first one.
brad2345de said:
Had the same issue, disassembled the nook according to these instructions in this post:
http://forum.xda-developers.com/showthread.php?t=858697
(Note the switch and battery connectors disconnect by pulling them perpendicularly from the board)
Then used Loctite silicone gasket sealant along the edges where the two shell halves meet, between the entire edge of the back cover where it mates, as well as between the screen frame and metal frame. You'll need something to pry with and T5 screw driver. Took 30 minutes
Now feels as sturdy as an iPad, no squeaks or creaks, and in theory I should still be able to pull it apart again if needed.
Hope this helps someone.
m
Click to expand...
Click to collapse
Sounds really interesting.
Did you also remove the bezel ?
Thanks
I have had my nook color sine april of this year. Its been rock solid with none of the issues described in this thread. Just thought I would add in my own observations.
Related
The top part of the slider (the screen) on my kaiser sits just a little too far to the right when in the closed position. When I'm holding it and talking on it, my finger feels the slight ledge and it's kind of annoying. Has anyone found a good way to adjust the closed position of the kaiser?
Anybody? I'll eventually dig into it myself, but it would be nice to know if someone else has already done it so I can skip the experimenting and take apart only what needs to be taken apart.
As i know the two tiny rubber stop the screen going further. You can glue something to the rubber to adjust the position. Check the photo attached. I can't think of anything except that can help.
maxh said:
Anybody? I'll eventually dig into it myself, but it would be nice to know if someone else has already done it so I can skip the experimenting and take apart only what needs to be taken apart.
Click to expand...
Click to collapse
Ah I see...
Thank you for the pictures. That helps. One of the rubber bumpers on mine is somewhat malformed. I may end up disassembling this thing and making some sort of replacement.
I just noticed mine was doing this too, so I returned it today. Lol the next one I got had a very very very tight usb fit. it felt like it was going to rip the usb port out every time I would pull my usb plug off. So I went to return that one! They had only one more left which was the display model, lol. Of course I didn't take that.
So what they did is ordered 3 more to be shipped in this Monday and they are going to let me go over each one and decide which is the best for me to take home!
Just thought I'd update this thread with my story.
I tried to do a warranty exchange with AT&T when I found out that the warranty follows the Tilt, rather than being linked to the person that bought it (I bought mine off of craigslist) but they wouldn't do it. They said for something physical like that it had to be within the first 30 days of when it was first used on their system.
So I decided to fix it myself. I measured the amount of overhang at each end near the slide track using calipers, then looked around for something of the right thickness to add to the rubber bumpers discussed above. I settled on a piece of black, vinyl heat-shrink tubing used for electrical conections. 2 layers of it were enough to correct the overhang at one end and 3 layers at the other. I cut the pieces out making squares about .050" (a little over a millimeter) per side and glued the layers together. I used an exacto knife to cut them and trim after glueing. This was a tiny bit over-sized and they stuck into the tracks so well that I didn't bother glueing them into the phone.
My phone feels so much better in my hand now it's amazing. Before, that little difference made my phone feel super cheap and it was really annoying. Now it feels rigid and well made. =)
atleast you got it fixed. My first tilt was in my back pocket and i sat down on it and had the same thing.. so i gave it to my dad and got another one He hasn't noticed.. (actually i bought him a new one on ebay while he was visiting but it didnt arrive in time so i gave him the one i was using at the time, and about 30 min after i got home after dropping him off at the airport, guess who decides to knock on my door? the UPS guy with the new tilt )
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
lotherius said:
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
Click to expand...
Click to collapse
I know what you mean about the cracking - I think all TP users share our remorse.
I don't know what HP charges, or even if that's an option with them, considering how quickly they dropped any sort of support for us after launch.
What I've done in regards to the cracking is just dab a small amount of super glue on/in the cracked plastic (while paying mind to the speakers!) and hold it there for a hot second. Then, I throw back on the official HP case and pretend the cosmetic issue doesn't exist...... Until I find a new crack..... and then, it's rinse and repeat.
As for the Skinomi protector, I don't have one (although highly contemplating getting one, now) but, you can find it cheaper on Amazon. However, this SKIN got better reviews, plus it's cheaper!
/sigh
I also had my case replaced due to cracking around the speakers. From the sound of it, it may just always happen. I plan to just put dabs of super glue if it starts again, and not worry about it. I've heard some people saying they think it's from using a case (ie putting too much pressure on it), and others saying it's just a manufacturing defect. Unless it completely falls apart, it shouldn't really cause problems, hopefully. If anything, maybe just put it in some case, even like a TPU wrap.
the cracks on my speakers have gotten way worse
the cracks propagated to the back side, plus, cracks appear on the microusb connector as well
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
anyways, looking at the skinomi link, it looks pretty promising
it will hide the cracks for sure, plus, i have always hated the matte finish on the back because it's a dirt magnet
anonxlg said:
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
Click to expand...
Click to collapse
Honestly, though I can't see *how* the official case can be causing the problem.
Many people had cracks when their devices were brand new, and didn't have the case because it still cost like fiddy bux at the time. HP even tried sending out cases to people as a preventative.
Also, I "manage" four Touchpads. So far, mine is the only one that has cracked - twice now. The others also use the official case. However, only two of them get used heavily, mine and the girlfriend's. She insists that I must be rough with my Touchpad, but I am definitely not rough with it - I am extremely careful. Her case shows scars from being dropped, chewed on by dogs(!), etc... but no cracks.
I wonder if there's a "usage scenario" that causes something internal to heat causing the cracks. But I've never noticed my TP getting excessively hot. It's just whether or not you got a good backplate or not.
When I had my first Touchpad repaired under warranty, the new backplate it came with had a fit much better than any of the others we'd bought. It fit perfectly flush with the glass and had no uneven spots around the edge. None of the other Touchpads we have matched that level of fit. Unfortunately, my girlfriend took that Touchpad to gift to someone else, and left me with one of the ones that had a less than perfect fit. I think the level of fit of the original backplate has a lot to do with whether or not it cracks.
I did find a place online that sells replacement backplates, but they're like $50 a pop... Not worth it even for those of us that paid $200 for our 32gb touchpads. http://www.portatronics.com/product_info.php?info=p10245_HP-Touchpad-Backplate-Part-Only.html -- I don't know anything about that site or the part. Oddly enough, it also isn't listed if you search by category on their website. I could only find it by google search. It lets me add it to the cart, but who knows if it is actually available.
Shortly after I noticed the cracks I bought a Stealtharmor cover for the back while it was on sale.. Nearly a year later and the cracks haven't gotten any worse.
I just noticed this evening that I have a little bulge under my SIM slot. The rubber protrudes about 1mm, and is about 1/4" long. It happens to be exactly above where my ring finger rests when I hold my phone, as if my finger (over the past 6 days) has forced the separation. It's nothing a bumper or case won't fix -- but I don't have a bumper or a case.
Hopefully it's an isolated case **He naively says starting at the screen lift on his Nexus 7**
ralexand said:
I just noticed this evening that I have a little bulge under my SIM slot. The rubber protrudes about 1mm, and is about 1/4" long. It happens to be exactly above where my ring finger rests when I hold my phone, as if my finger (over the past 6 days) has forced the separation. It's nothing a bumper or case won't fix -- but I don't have a bumper or a case.
Hopefully it's an isolated case **He naively says starting at the screen lift on his Nexus 7**
Click to expand...
Click to collapse
I dont see it. Can you get a closer picture?
Sent from my GT-P7310 using xda premium
ctowne said:
I dont see it. Can you get a closer picture?
Sent from my GT-P7310 using xda premium
Click to expand...
Click to collapse
Buy specs mate. Or get a better monitor.
Oh nevermind I see it now. I would send it back. He said under so i was looking under. That is more like above it.
Sent from my GT-P7310 using xda premium
Looks like the rubber band warping. Not sim slot.
I ordered a nexus 4 and all I got was bo.
Yeah, that looks like a clear defect. I'd definitely have Google replace it.
I've had mine for over a week. It doesn't have that issue. Thank God.
That's a definite defect. Get a replacement ASAP.
Sent from my Nexus 7
At least it still works mine is lifeless
Hi
Might just be clip on the back cover that hasn't engaged. Can you clip it back in by squeezing the back at that point against the front?
Regards
Phil
PhilipL said:
Hi
Might just be clip on the back cover that hasn't engaged. Can you clip it back in by squeezing the back at that point against the front?
Regards
Phil
Click to expand...
Click to collapse
Nah, it's surprisingly stubborn. I've put quite a bit of pressure trying to "pop" it back into place to no avail. I really do hope this isn't a mass problem. I'm going to do an RMA (also have the rattle & hiss). The next one I'll have a case from Day 1.
Hi
ralexand said:
Nah, it's surprisingly stubborn. I've put quite a bit of pressure trying to "pop" it back into place to no avail. I really do hope this isn't a mass problem. I'm going to do an RMA (also have the rattle & hiss). The next one I'll have a case from Day 1.
Click to expand...
Click to collapse
The rattle is just the plastic lens in the camera related to auto focus, a lot of phones have the same rattle, search for "camera rattle". Hiss is caused by the DC-DC power converters in the phone, it's a known issue with low power equipment such as mobile phones, just do a search for the terms "dc dc converter audible noise". These are not faults, just side effects of the technology that most people will ignore or not notice.
Such is the variable nature of these components you may get another phone that appears better or just the same or even worse, but very likely the rattle will always be there as that is just how the cameras are at rest with nothing powering the magnetic servo of the lens.
Obviously the bulge in the side of the case shouldn't be there, certainly a reason to get it replaced.
Regards
Phil
OP - I finally received my phone yesterday and noticed that I too have the same little bulge. Mine is on the opposite side of the phone. It does look like it's just a clip that didn't engage. However, like you, I tried to push it in to no avail. Since there is nothing else wrong with my phone at all I am holding off on sending it in for an RMA because I'd be afraid to get a phone with worse defects. This one is so minimal that I can live with it. Especially since I REALLY have to look for it to see it.
With that said, I'm contemplating just removing the backing, which I have read is super easy (just remove the two screws at the bottom and the sim tray and it pops off). I was thinking about doing this to inspect that little section to see if something is just protruding a tiny bit that can be easily corrected. I'm going to wait until I see others have successfully removed the backing before attempting it myself.
Just wanted to let you know that you are not alone.
UPDATE: I called Play Support and told the rep about the issue. He said I'm not the first person to have the small bulge and recommended an RMA since it's considered a defect so I went that route.
I returned a Nexus 7 that had the same problem. There was no screen lift, so I hesitated, but after taking the back off and seeing that internal components were pressing the bezel outwards (and the screen had been attached onto the already-bent bezel, leaving the bulgey spot without any adhesive to speak of even if I could get the bezel straight) I decided I didn't want to wait for dust to start creeping in and took it back. Glad I did, my replacement was perfect. Hope you get the same result with a new N4 (whenever they get around to having a new one for you :| ).
Damn I have the buldge to Don't know if i'm just noticing or if it's been there all along. I've decided i can live with the tiny amount of hiss in the ear piece and the camera rattle (which i've been told and believe is normal and not a defect). Can't decide if this is something that'll worsen over time or just live with this in fear of getting a device with worse issues. DOH
marnel47 said:
Damn I have the buldge to Don't know if i'm just noticing or if it's been there all along. I've decided i can live with the tiny amount of hiss in the ear piece and the camera rattle (which i've been told and believe is normal and not a defect). Can't decide if this is something that'll worsen over time or just live with this in fear of getting a device with worse issues. DOH
Click to expand...
Click to collapse
Don't fret. I called Google about this issue since I have it too. The rep told me he had a few reports of this and recommended an RMA for it. It won't get worse but if it does bother you just call and have them send you a new one. The process is really easy. I've done this in the past with other Nexus devices as well. They send you a new one within 3-5 business days and put an auth charge on your card for the full price of the phone. Then, when you get the new phone you put the old one in the box and send it back to them. When they receive the phone they remove the auth hold. This way you are never left without a phone.
Anyone opened theirs up?
Sent from my Nexus 4
I took delivery of a brand new sealed Nook HD+ that I bought of eBay, yesterday and as soon as I got it open I noticed that the "n" for the home button seemed a bit less proud than other Nooks I've seen. I've since compared it directly with another Nook HD+ and there is definite movement in the glass front, that is noticeable when pressing the home button on mine.
Is this a common fault and is there a way to fix the problem myself?
Drawingbreath said:
I took delivery of a brand new sealed Nook HD+ that I bought of eBay, yesterday and as soon as I got it open I noticed that the "n" for the home button seemed a bit less proud than other Nooks I've seen. I've since compared it directly with another Nook HD+ and there is definite movement in the glass front, that is noticeable when pressing the home button on mine.
Is this a common fault and is there a way to fix the problem myself?
Click to expand...
Click to collapse
I think you must contact with seller and ask to replace item or just send back and get full refund. Your described problem indicates to faulty item.
I don have any other information and i can only hope next things:
- Item is badly composed and must be covered with warranty to item change/replace with new one.
- Item was previously used and dropped, then no warranty cover. Maybe you see some scratch on corner or somewhere. Only full refund at seller and item back sending.
- Item was previously opened/disassembled with wrong method and assembled back wrong too. Again, if there was no reference about this button problem on ebay description, then you must get full refund and etc. Contact seller or open case on ebay if you have problems with contacting with seller.
Hope you get solution.
I'm loathe to return the item because it's otherwise perfect. The box was factory sealed when it arrived and still in cellophane. This strikes me as a fault caused by screws not being flush and could probably be rectified at my end.
Anyone else had a similar problem?
Drawingbreath said:
I'm loathe to return the item because it's otherwise perfect. The box was factory sealed when it arrived and still in cellophane. This strikes me as a fault caused by screws not being flush and could probably be rectified at my end.
Anyone else had a similar problem?
Click to expand...
Click to collapse
I have made disassemble guide for all Nook HD+ users located here. If you look to pictures close (on 9 step) then you see that there is nothing to do with screws. Screen is assembled with double sided tape (most of todays screens are assembled this way, because this is cheap and etc).
Actually i recommend contact with B&N or ebay seller to get warranty replacement. This is certainly FAULTY assembled item.
datas0ft said:
I have made disassemble guide for all Nook HD+ users located here. If you look to pictures close (on 9 step) then you see that there is nothing to do with screws. Screen is assembled with double sided tape (most of todays screens are assembled this way, because this is cheap and etc).
Actually i recommend contact with B&N or ebay seller to get warranty replacement. This is certainly FAULTY assembled item.
Click to expand...
Click to collapse
Well, I've tried to contact B&N but their online chat support has told me to phone them. :/ Not great for someone who is at work all day with only a mobile phone and an international number to call. They wouldn't provide me with a UK freephone.
Anyway, from that disassemble guide (thanks for the efforts with that) I can't see how the screen element is joined together, because the glass is lifting away from the "n" home button. The plastic bezel has movement in it, but it's the glass front that has the adhesion problem.
I take it they have just glued that thing together. If so trying to get a warranty replacement is my best bet. I'm brave at opening kit, but I'd rather not end up with a useless/more damaged brick.
Yeah, this is rough truth that B&N support for outside US and UK people is HORRIBLE and annoying. Very small thing and "make call" ... f***
Can you make some close pics about your problem? Just for interest I ask.
And if you need some close pics at any part of Nook HD+, then just ask. My test item is still half opened (bezel not attached back with double sided tape) and i can open is quick.
datas0ft said:
Yeah, this is rough truth that B&N support for outside US and UK people is HORRIBLE and annoying. Very small thing and "make call" ... f***
Can you make some close pics about your problem? Just for interest I ask.
And if you need some close pics at any part of Nook HD+, then just ask. My test item is still half opened (bezel not attached back with double sided tape) and i can open is quick.
Click to expand...
Click to collapse
I can take some photos, but not until later tonight at the earliest. I would be interested to know how the screen assembly is glued/attached together, if you were able to take some photos of the bottom edge, that would be very enlightening.
Yeah, I take photos for you tomorrow and when I seen which part you mean. But I must say that I dont go take apart screen. I can only investigate how its made
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
GodShapedHole said:
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
Click to expand...
Click to collapse
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
x102x96x said:
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
Click to expand...
Click to collapse
I'm at work now, but I'll make a picture later. I hope my camera is good enough to capture it... it's really just a fraction of a millimeter now, but I'm worried that this may just be the start and that the whole backplate may come off at some point. This has NOT always been the case, it just started yesterday.
wawyed said:
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
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Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. That's why I'm expecting a bit of structural integrity from it.
GodShapedHole said:
I'm at work now, but I'll make a picture later. I
Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. Would you seriously not worry at all if your back plate was beginning to peel off?
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Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
wawyed said:
Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
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I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
GodShapedHole said:
I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
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What I mean is if it's loose it's loose. What do you expect to hear? Nah it's fine I put mine under the water even if I know there is a risk to **** my phone and waste £500. I don't think people are going to take that risk just to test it, and even if they did that, it doesn't mean that your unit has exactly the same issue.
If people has had this issue you can actually use the search button to find out what happened. But most likely people will just get a replacement unit.
Also by the looks of it, there isn't much you can do about it.
wawyed said:
What I mean is if it's loose it's loose. What do you expect to hear?
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I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
I do not have the same problem, but my front glass is broken. The glass have broken itself, unfortunately
Some images: http://imageshack.us/photo/my-images/15/dscn0530pn.jpg/
GodShapedHole said:
I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
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There you go, simple search:
http://forum.xda-developers.com/showthread.php?t=2256848
Well, if you actually dropped your phone, they will be marks of it. I don't think dropping your phone makes the glue less sticky anyway. It would rather crack the screen. At the end of the day you will be taking a risk when you send it. But I think it's just a manufacturing issue. You can always try to re-glue it yourself. Check the video on the other post.