Problem getting data to work on AT&T - Galaxy Tab Q&A, Help & Troubleshooting

Hi. Anyone know why my coworker's iphone at&t sim works in my tab but not the pay-as-you-go sim that originally came with it?
I'm using the JK3 modem with the overcome beta2 rom. Is there an issue with this modem working with the type of plan I have?
Thanks!

AT&T APN Data Settings for Galaxy Tab
Go to Settings, Wireless & Network, Mobile Networks, Access Point names and make sure you have one called Broadband (assuming you are on the ATT monthly data only plan)
If you dont, create a new APN
Name: Broadband
APN: Broadband
Just leave the other options as is, save it & select it.
I think by default it comes up with the ATT wap.cingular APN which doesn't work with the Tab Data plan.
I use the JK3 modem too.

Awesome! That did it.
Thanks!

RichAP,
you are the F**Kin man. I spent 2 1/2 hours on the phone with at&t with no result. after search this furom and changing names (a whole 15 mins at the most) I finnally have data. Maybe these "tech customer service" people should use xda when help people out, or maybe my dumb ass should have looked first. either way thanks RichAP.

No problem, glad I could help!
I've also had an issue with the stock AT&T Data Usage widget messing up my either my APN or Data.

Followed these instructions, but I think I have another layer of complexity.
My Tab is an international version and when I signed up on the att.com/addsession (or whatever the name is) page, it tells me they don't have a data plan for my device. Is that because my version of the Tab has voice capabilities?
I'll call AT&T tomorrow but thought I would see if anyone else has had this issue.

Related

[Q] No 3G with 2.3.3 Gingerbread?

I've just upgraded from 2.2, and now I can't seem to get 3G working with AT&T. Does anybody have any suggestions? I've tried fiddling with the Settings but nothing seems to work. Help is appreciated, thanks.
In the About Device, the Mobile network type listed is HSDPA, but the Mobile network state is Disconnected.
Have you checked your APN settings? Also what's your baseband version showing in 'About device'?
Please use WCDMA mode
Go to Settings, Wireless & Network, Mobile Networks, Access Point names and make sure you have one called Broadband (assuming you are on the ATT monthly data only plan)
If you dont, create a new APN and name it Broadband & make the APN Broadband as well. Just leave the other options and save it & select it.
I think by default it comes up with the ATT wap.cingular APN which doesnt work with the Tab Data plan.
Flash the bell modem then set the apn to get data and phone working after flashing stock 2.3.3?
RichAP said:
Go to Settings, Wireless & Network, Mobile Networks, Access Point names and make sure you have one called Broadband (assuming you are on the ATT monthly data only plan)
If you dont, create a new APN and name it Broadband & make the APN Broadband as well. Just leave the other options and save it & select it.
I think by default it comes up with the ATT wap.cingular APN which doesnt work with the Tab Data plan.
Click to expand...
Click to collapse
Thank you so much! This worked! Just did this and restarted.

[A] AT&T Monthly Data Only APN Broadband Setttings

Since I've replied to about 4 threads already with the same answer, I figured I would post this here and maybe have it made a sticky.
If you have recently flashed a new non AT&T Rom (Euro,Gingerbread, Overcome, CM7, etc..) you Galaxy Tab will not have the correct APN setting for your monthly data sim from AT&T.
The fix:
Go to Settings
Wireless & Network
Mobile Networks
Access Point names and make sure you have one called Broadband (assuming you are on the ATT monthly data only plan)
If you dont, create a new APN:
Name: Broadband
APN: Broadband
Just leave the other options as is, save it & select it.
I think by default it comes up with the ATT wap.cingular APN which doesnt work with the Tab Data plan.
OMG You're a lifesaver!
I just flashed my respiffied $200 AT&T Galaxy Tab with Overcome 2.0, and have been beating my head into the wall trying to flash modems and do all kinds of resets.
Thank you so much!
Weird part is, I had this exact problem when I activated a data plan for the first time on my AT&T tab a few days ago. Checked, and I had I already had an APN called "APN Broadband" so I thought it was a different problem. After fighting it for a while, I decided to create the new one with the name "Broadband" with the exact same settings as the "APN Broadband" one, and it worked perfectly! Apparently, the name is critical!
I just went through the same thing with my new AT&T Galaxy Tab. I had to modify one of the entries noted above to get it to work.
Name : APN Broadband (not ATT Broadband)
APN: Broadband
I'm happy camping again.
fasterbug said:
I just went through the same thing with my new AT&T Galaxy Tab. I had to modify one of the entries noted above to get it to work.
Name : APN Broadband (not ATT Broadband)
APN: Broadband
I'm happy camping again.
Click to expand...
Click to collapse
BTW, my Galaxy Tab is rooted using SuperOneClick.
OK, now I'm confused. As previously stated, I changed the APN name to APN Broadband and APN to Broadband and the wireless data started working. I turned on wifi, opened some random web pages, then shut off wifi. Now I'm not connecting to AT&T wireless data. I check the APN's again and the tab reverted back to the factory ATT Broadband. I swapped it back to the new APN I created (APN Broadband) and still could not get data. Now I changed back to the factory ATT Broadband, still no data. I began searching for more input. After 5+ minutes, I saw the 3G icon and I can reach the internet and market. I am new to Android devices, so I may be wrong, but I am not convinced I am done working this issue. If anyone else is has encountered this issue and have permanently fixed it, please add some food for thought.
fasterbug said:
I just went through the same thing with my new AT&T Galaxy Tab. I had to modify one of the entries noted above to get it to work.
Name : APN Broadband (not ATT Broadband)
APN: Broadband
I'm happy camping again.
Click to expand...
Click to collapse
Very interesting, as the one I had named "APN Broadband" is the one that would drop service whenever I opened Market, and I had to do exactly what the OP stated in his post to get it to work.
On a side note, I have noticed that it switches back to the default "APN Broadband" everytime I cycle airplane mode. I have to go back into the settings and choose "Broadband" again. Maybe I should just delete the old "APN Broadband" APN and hope it doesn't screw anything up.
Delete it. It will only make things easier for you.
Thanks!
RichAP, thank you very much for the APN info!
I spent the morning trying various combinations of uppercase, lowercase, password, no password entries with the wap.cingular.com APN. I did a bunch of searches and finally found this post. Didn't believe it could be as easy as just entering "broadband" into the APN settings, lol.
My AT&T 7" Galaxy Tab is now up and running with Overcome 7 v4.1 and using 3G. Yay!
(edit: yes I posted this as my first post just so I could hit the thanks button.)
I know this is an old thread but it helped me out recently, however, I found I had to use a regular phone SIM in my Note 4 Edge to add the Broadband APN and then switch back to the broadband SIM. If anyone is searching this issue and having a similar problem I hope this info might be helpful.

AT&T Tab will no longer connect to AT&T data

I bought an AT&T Galaxy Tab. I confirmed when I received it, data worked, and then discontinued my service.
In the meantime I flashed to Overcome ROM, flashed to JPD to enable phone calls, brought it to Canada and used it there with a Canadian GSM provider, and now am trying to reconnect my AT&T service.
I activated my AT&T service about an hour ago, and everything seemed to be fine. I received the welcome to AT&T text message. However, it just won't connect to any data of any sort.
I've reflashed the modem to JPA, which I've seen people say works on AT&T, without any change.
I've installed the AT&T data usage widget, and it says "No Network Available or SIM could not be verified".
My APN settings by default were set with everything normal except for an empty password compared to what I found online. I tried setting a password and no effect.
Under Settings => About device => Status it shows Mobile network state as either Disconnected or Connecting.
Settings => Wireless and network => Mobile networks => Use packet data is unchecked, and whenever I try and change it, it will change to "Turning on..." and then after a few seconds it will change back to unchecked.
All of the Samsung related data connection toggles like on the pull-down windowshade or on the long press of power act like they're changing something instantly, but have no effect.
Anyone have any ideas on what's gone wrong here?
Someone stated earlier that their tab was kicked off of the network as well. I would try a series of restarts to see if the problem persists. If it does, try contacting at&t directly.
I Haz 3D!
knowledge561 said:
Someone stated earlier that their tab was kicked off of the network as well. I would try a series of restarts to see if the problem persists. If it does, try contacting at&t directly.
I Haz 3D!
Click to expand...
Click to collapse
I've restarted it about a million times in the past hour. I'll give contacting AT&T a try, hopefully it won't come up that I'm missing something from the stock ROM.
Called AT&T, they knew absolutely nothing, and couldn't help at all.
I suppose I'll try flashing a few more modems, including stock, and then I suppose I might have to reflash to completely stock if that doesn't fix it.
Try the sim card in another phone. They might not have apportioned it correctly.
Any modem will get you at least voice and EDGE, so don't worry about that now.
I have wap.cingular apn for a voice and data plan.
rangercaptain said:
Try the sim card in another phone. They might not have apportioned it correctly.
Any modem will get you at least voice and EDGE, so don't worry about that now.
I have wap.cingular apn for a voice and data plan.
Click to expand...
Click to collapse
Hmm I'll see if I can dig something up. However, I'm a little unclear on what will happen because this is the $15 AT&T Tablet data plan, and at best I might be able to scrounge up a phone.
The sim card automatically entered wap.cingular apn on my tablet plan as well.
I was soo excited when I found this thread. This is clearly my situation exactly:
http://forum.xda-developers.com/archive/index.php/t-1083173.html
I was using the voice APN on a data plan. I deleted all the old APNs, created a new one that is just Broadband/Broadband for name/APN. Rebooted.
Hit connect, and.....it's still screwed up. Now it flickers back and forth on the status page between Connecting and Connected, and the status bar up top reflects the same - I'll see the H with arrows for a half second, and then it'll disappear again.
On the Mobile networks page, Use packet data now similarly flickers between checked on its own and unchecked and gray.
Okay, no idea why, but everything works now.
After Broadband failed to work, I tried changing it to APN Broadband. That didn't work either, so I changed it back to Broadband. Things then started semi-working in that the connection was still flickering on and off, but when it was on, data was actually being transferred.
I rebooted, and now it's fully working. Hope it stays that way. Seems to shift back and forth between H and 3G a lot considering I'm in the middle of a city with full bars not moving, but other than that, all seems well.
It would have been good to know about 1,000 word ago you only have the $15 broadband sim!
Apn is: ATT BROADBAND, and nothing else.
rangercaptain said:
It would have been good to know about 1,000 word ago you only have the $15 broadband sim!
Apn is: ATT BROADBAND, and nothing else.
Click to expand...
Click to collapse
Hmm I have it set as Broadband, not ATT BROADBAND, and it's working for now so I ain't touch it.
Are people able to activate an AT&T Galaxy Tab on anything but the broadband sims?
Yes, I have voice and 3g data by ising a sim from my old android phone.

Setting up AT&T Data w/ T-Mobile Prepaid phone on ICS

So I have ICS (AOKP) on my p1000 that I originally bought from AT&T. Since then I flashed the modem and use a prepaid T-Mobile sim card for phone calls. For the next couple months I need a data plan and have thought about using my original AT&T sim that came with the tablet to activate their $15/250mb per month plan. Since it's for such a short time, I would just leave my T-Mobile in for calls, and put the AT&T sim in if I need to check my email.
When I take out the T-Mobile sim and insert the one from AT&T, it says I need to reboot to connect to the network.
Upon reboot, I go into Settings > Wireless & Networks > More > Mobile Networks > Network Operators. At this point it searches for available networks. I see both AT&T and T-Mobile as choices. When I chose AT&T, however, it says "Unable to connect to this network at this time"
Is there something I need to do in order to enable a data service through AT&T? I haven't signed up for the plan yet, because I'm not able to connect to the network.
Thanks in advance.
I should also note that I've gone to APN settings and tried 2 different approaches I've found through these forums:
-The one for "Broadband" as described here: http://forum.xda-developers.com/showthread.php?t=1474419
-This one which is similar: http://forum.xda-developers.com/showthread.php?t=1083173
-The one for wap.cingular as described here: http://forum.xda-developers.com/showthread.php?t=1259249&highlight=wap+cingular
I've also tried the T-Mobile modem and the JK3.
I have "Data Enabled" checked and "Data Roaming".
After trying all of these settings, I'm still having the same issue when I go into Network Operators, and selecting at&t: "unable to connect to this network at this time"
Edit: I'd also love to know if, once this is working, I will have to flash the modem since I will be using data only from AT&T
I wonder if its the SIM card itself.
Do you have any other phones you could test it with or grab someone else's AT&T phone?
lollavid said:
I should also note that I've gone to APN settings and tried 2 different approaches I've found through these forums:
-The one for "Broadband" as described here: http://forum.xda-developers.com/showthread.php?t=1474419
-This one which is similar: http://forum.xda-developers.com/showthread.php?t=1083173
-The one for wap.cingular as described here: http://forum.xda-developers.com/showthread.php?t=1259249&highlight=wap+cingular
I've also tried the T-Mobile modem and the JK3.
I have "Data Enabled" checked and "Data Roaming".
After trying all of these settings, I'm still having the same issue when I go into Network Operators, and selecting at&t: "unable to connect to this network at this time"
Edit: I'd also love to know if, once this is working, I will have to flash the modem since I will be using data only from AT&T
Click to expand...
Click to collapse
I hadn't thought of that. Is this anything AT&T could diagnose? I remember when I first got my tab and popped it in that it worked.
Edit: Just called AT&T- the sim expires after 30 days. :-(
I have a rogers tablet. Same model as the at&t? Could i use this with wind mobile, as its the same frequency as T-Mobile?
Sent from my GT-P1000 using Tapatalk 2 Beta-4
Yes, as you know, you need to unlock it from your network. I prefer Helroz unlock app free in the market. You will only get EDGE speed data.
So i can use this rogers tablet on wind? Just as a 2nd clarification?
Sent from my GT-P1000 using Tapatalk 2 Beta-5

[HOW-TO] Get 4G Speeds on AT&T

So it seems like a lot of people are having trouble getting 4G speeds with AT&T. After a couple days of back and forth with sales reps and tech support, I think I have it figured out. I'll try to make this an easy to follow guide.
Getting the Right Data Plan
First thing's first, you need to have a 4G data plan. To check which data plan you currently have, you can log into your account on http://www.att.com. After logging in, mouse-over the "Wireless" tab at the top and click "Add or Change Services." From here, you can scroll down and view the "Web, Text & More" section. This is what mine looks like.
Your data plan has to be a 4G Smartphone plan. If you are coming from a previous 4G phone, and you just popped in your old sim card WITHOUT calling AT&T, you should be all set and you can skip to the next section. However, if you DID call AT&T to give them your Nexus 4's IMEI, your data plan will default to "3G for Blackberry" or something similar. This is because the Nexus 4's IMEI isn't appropriated as a 4G smartphone in AT&T's system.
You have a couple options at this point. You can try to contact AT&T, explain it to them, and hope they give you a correctly provisioned data plan. This can be a quick and simple fix, and has worked for some people. However, it didn't work for me. After speaking with customer service over live chat, tech support over the phone, and going into both an authorized retailer and a corporate store, I was told that they can only provide 4G plans to AT&T branded 4G phones.
The solution to this is to give AT&T the IMEI number from one of their 4G phones. (NOTE: The only thing the IMEI does is tell them what type of phone it is, and what plans can be assigned to it. IT IS NOT LIKE A SERIAL NUMBER, AND AT&T WILL NOT CHECK TO MAKE SURE IT IS UNIQUE.) Find a friend with an AT&T 4G phone and note the IMEI number. You can quickly pull it up by typing *#06#. Then you can call AT&T customer service, tell them you have a new smartphone that you would like to get the correct data plan for, and give them the IMEI number you just copied down. (I told them I have an LG Optimus G, which isn't too far off I suppose )
Now you should have a 4G data plan.
Setting the APN
After you confirm that you have a 4G data plan, you have to set the correct APN. To get into the APN settings, go into your android settings, under "Wireless & Networks" go into More>Mobile Networks>Access Point Names. You can either select the menu button and create a New APN, or you can select the one already there and edit it to match the one below.
Code:
APN Settings:
Name: AT&T HSPA+
APN: pta [COLOR="Red"](NOTE: IF YOU DON'T HAVE AN LTE PLAN, CHANGE THIS TO "PHONE")[/COLOR]
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS port: 80 [COLOR="Red"](NOTE: IF MMS ISN'T WORKING, CHANGE THIS TO "8080")[/COLOR]
MCC: 310
MNC 410
Authentication type: Not set
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Bearer: Unspecified
Be sure to hit the menu button and save the APN, then select it in APN settings. If at this point you fail to get a connection, you most likely don't have a 4G data plan and should go through the steps in the first section.
Enabling LTE
This part is optional, but I see no harm in doing it. Type *#*#4636#*#* into your phone. This should open up a "Testing" settings screen. Go into Phone Information, scroll down to "Set preferred network type:" and select "LTE/GSM/CDMA auto (PRL)" from the drop-down menu. If you happen to be in an area with AT&T band 4 LTE, you will be able to connect to it. According to this thread, AT&T has band 4 LTE in the Oklahoma City area. If anyone else can confirm any other areas, maybe we can get an idea of how widespread it is.
Hopefully this has helped some people. Let me know if there are any inaccuracies or changes that should be made.
Does it have to be 4G LTE? Mine just says the same thing, but 4G. They set it up in the store, as well, but they set it up as my old SGS2, which has 4G, but not LTE.
I have galaxy s3 with LTE data plan so so when I get my nexus , I just need to set up apn . Thats it right.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
yahoowizard said:
Does it have to be 4G LTE? Mine just says the same thing, but 4G. They set it up in the store, as well, but they set it up as my old SGS2, which has 4G, but not LTE.
Click to expand...
Click to collapse
No, it doesn't have to be LTE. You should still be able to connect to the HSPA+ network. You only need the LTE plan if you want to try to connect to the band 4 LTE network in the few areas AT&T has it.
So what are the speeds with this?
I do want the LTE network, so I guess I should call and get that changed. However, nothing works at all, no data, no HSPA, nothing. I guess 4G plan isn't valid.
NO LTE in St. Louis
adi_scorpios said:
I have galaxy s3 with LTE data plan so so when I get my nexus , I just need to set up apn . Thats it right.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Right, all you would have to do is put the sim card from your GS3 into your Nexus 4. It should set the APN automatically since it's already a 4G plan, but you can always double check.
BennyJr said:
So what are the speeds with this?
Click to expand...
Click to collapse
This would depend a lot on your area. I seem to be getting 8-10 Mbps in a HSPA+15 coverage area.
grandfathered
Dose anyone know if this will negatively affect a data plan that is grandfathered unlimited. I don't want them to mess that up.
yahoowizard said:
I do want the LTE network, so I guess I should call and get that changed. However, nothing works at all, no data, no HSPA, nothing. I guess 4G plan isn't valid.
Click to expand...
Click to collapse
Try changing the APN setting from "pta" to "phone". I believe pta is the setting for the LTE plan, and phone is the setting for the regular 4G.
VanVlack said:
Dose anyone know if this will negatively affect a data plan that is grandfathered unlimited. I don't want them to mess that up.
Click to expand...
Click to collapse
I think you only stay grandfathered unlimited if you don't change your plan at all. I have the 2GB plan that is no longer available, and on the "Add or Change Services" page it tells me that if I make any changes I won't be able to revert to my current 2GB plan. I would assume it's the same for all discontinued plans.
i have grandfathered unlimited data from an old iphone 3gs plan...here is what it says on att's website:
Data Unlimited SmartPhone Personal
Data Plan for SmartPhones. Unlimited domestic data usage. Only available for upgrades. Requires customers to be on a "Gold List" Data Unlimited SmartPhone Plan prior to upgrade to 4G device.
so is this considered "4G"? i live outside of philly and the fastest i've ever gotten on speedtest was around 6 mbits/sec...99.9% of the time it's between 1 and 3 (this is on my galaxy s 2).
ppeklak said:
i have grandfathered unlimited data from an old iphone 3gs plan...here is what it says on att's website:
Data Unlimited SmartPhone Personal
Data Plan for SmartPhones. Unlimited domestic data usage. Only available for upgrades. Requires customers to be on a "Gold List" Data Unlimited SmartPhone Plan prior to upgrade to 4G device.
so is this considered "4G"? i live outside of philly and the fastest i've ever gotten on speedtest was around 6 mbits/sec...99.9% of the time it's between 1 and 3 (this is on my galaxy s 2).
Click to expand...
Click to collapse
As far as I know, they label all the 4G plans as such. What are your APN settings? If it's wap.cingular, I'm pretty sure that's 3G.
smalovic said:
As far as I know, they label all the 4G plans as such. What are your APN settings? If it's wap.cingular, I'm pretty sure that's 3G.
Click to expand...
Click to collapse
Mostly correct -- I was under the belief the wap.cingular isn't able to achieve HSPA+ speeds (I was only able to get 1mbit up and down). Someone else in a different thread told me that they were connecting at HSPA+ speeds on wap.cingular. So it turns out APN's alone aren't directly indicative of what plan you have. However, being able to connect on either "phone" or "pta" APNs is pretty much a guarantee your plan is provisioned correctly as those are the APN's used for HSPA+ as well as LTE.
Here's my exact post from the other thread : http://forum.xda-developers.com/showpost.php?p=34778373&postcount=19
Also an in-depth APN rundown here : http://forum.xda-developers.com/showpost.php?p=34824948&postcount=116
smalovic said:
The only thing the IMEI does is tell them what type of phone it is, and what plans can be assigned to it. IT IS NOT LIKE A SERIAL NUMBER, AND AT&T WILL NOT CHECK TO MAKE SURE IT IS UNIQUE.
Click to expand...
Click to collapse
It may well be true that AT&T don't check that an IMEI is unique, but actually it IS a unique serial number ....
smalovic said:
So it seems like a lot of people are having trouble getting 4G speeds with AT&T. After a couple days of back and forth with sales reps and tech support, I think I have it figured out. I'll try to make this an easy to follow guide.
Click to expand...
Click to collapse
So far only updated the APN, and I was on the wap.cingular, with a grandfathered data plan. My Speedtest results after the APN change is now DOUBLE my wifi connection speed via DSL. I'm outside city limits South of Holland, MI, and getting 7-9Mbps now. I can't wait to go up to Grand Rapids where I know ATT has a very robust 4G network and see what I get there.
So would LTE on AT&T work with the non-smartphone unlimited data plan?
Does AT&T even pick up the nexus 4 as a "smartphone"?
Thanks
4ktvs said:
So would LTE on AT&T work with the non-smartphone unlimited data plan?
Does AT&T even pick up the nexus 4 as a "smartphone"?
Thanks
Click to expand...
Click to collapse
It appears some people who are in AT&T LTE coverage where AT&T does not have 700MHz licenses are getting LTE over the AWS frequencies (the same ones used in Canada). The Nexus 4 only appears to have LTE operable on AWS. There's more about it in this thread : http://forum.xda-developers.com/showthread.php?t=2021173
It's unlikely LTE would work with the non-smartphone data plan as those require the "pta" APN, which is only accessible on LTE plans.
Atlanta here.
I double checked to make sure I had my settings right, according to the OP.
I'm not getting the LTE symbol in the status bar (only H) and getting 8-10 MBPS down according to the speed test.
I assume that's still HSPA+ for the Atlanta downtown area. (By GA tech)
AT&T iPhone 4S SD Chip to N4 - 4G Compatible?
I am switching over from an iPhone 4S to the N4 and cannot get 4G data speeds (actually the best I can get is sub 2mb/sec). My old APN was wap.cingular and I beleive I was only getting 3G data with the iPhone; however, at some point AT&T started calling my service 4G and that is what would show up on the phone. Can anyone confirm that the iPhone 4S to N4 switch will require me to take the IMEI route to get the AT&T 4G speeds. Thanks for the help.
Awesome IFL

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