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Hi,
I have this big, big problem with my carrier (Orange Spain) where they are charging me an arm and an eye for data connections I didn't make. I mean I just got this month's bill and I owe them 150€! Looking at it in detail I see numerous data connections ranging in the tens or hundreds of megs, made when I wasn't even using the phone. There's even one where I supposedly used 1,7 Gb!
They assure me that the connections have been made even if I'm not aware of them, and said that maybe they're due to a faulty phone. Is there a known problem with the N1 or any Android apps where they might be using those huge amounts of data without the user knowing it?
The apps use as much data as you let them use.
For example, if you have unprotected tethering turned on - you're providing all your surroundings with free internet on your account. Don't be surprised that doing it will result in huge bills.
No, there is no "known problem". Apps use internet connection, some more, some less. Want to control it? Install 3G Watchdog or any other app that checks the amount of data traffic used, and find what's using it.
what apps do you have that sync data?
gallery syncing with Picasa?
Lookup mobile security backing up your photos?
email accounts with sync amount=all?
data is fairly heavy with the phone, I average around 5-8gbs/month
Jack_R1 said:
For example, if you have unprotected tethering turned on - you're providing all your surroundings with free internet on your account.
Click to expand...
Click to collapse
Nope, I don't. I wasn't even tethering by USB at the time these connections were made.
Jack_R1 said:
No, there is no "known problem". Apps use internet connection, some more, some less. Want to control it? Install 3G Watchdog or any other app that checks the amount of data traffic used, and find what's using it.
Click to expand...
Click to collapse
Does 3G Watchdog tell you which app is using / has used the data?
britoso said:
what apps do you have that sync data?
gallery syncing with Picasa?
Click to expand...
Click to collapse
Yep... but no new photos were uploaded.
britoso said:
Lookup mobile security backing up your photos?
Click to expand...
Click to collapse
No, none of that.
britoso said:
email accounts with sync amount=all?
Click to expand...
Click to collapse
Yes... still, those amount to 5-10 mails a day, tops.
osugsxr said:
data is fairly heavy with the phone, I average around 5-8gbs/month
Click to expand...
Click to collapse
I never surpassed 400Mb before this, and I haven't changed my habits at all. Suddenly I'm over 3Gb.
No, 3G Watchdog doesn't tell you what app used the traffic. But there are others that do. Recently someone asked about such app, try to search the forum.
frandavid100 said:
I never surpassed 400Mb before this, and I haven't changed my habits at all. Suddenly I'm over 3Gb.
Click to expand...
Click to collapse
Well, that should rule out Android itself from your OP. It must be an app. Newsrob? You should look into any app that autosyncs. Also check their sync interval settings.
Alright, I ran some tests regarding this problem yesterday. First I turned off the phone and removed the SIM card, to see if there was any data traffic. I suspect my carrier is charging me for fake connections, so it was important to rule out the possibility of they registering connections while the card was removed.
I had it off for the rest of the day and, as expected, no connections were registered.
Then I installed 3G Watchdog and something curious happened: 3G Watchdog says I've spent exactly 91,4Kb, but Orange's web says I've spent 3,4Mb.
This brings a question, and the answer is very very important to me: is is possible that the phone is making connections and these are going unregistered by 3G Watchdog? That is, that the phone is using the Internet and 3G Watchdog doesn't see it?
frandavid100 said:
Alright, I ran some tests regarding this problem yesterday. First I turned off the phone and removed the SIM card, to see if there was any data traffic. I suspect my carrier is charging me for fake connections, so it was important to rule out the possibility of they registering connections while the card was removed.
I had it off for the rest of the day and, as expected, no connections were registered.
Then I installed 3G Watchdog and something curious happened: 3G Watchdog says I've spent exactly 91,4Kb, but Orange's web says I've spent 3,4Mb.
This brings a question, and the answer is very very important to me: is is possible that the phone is making connections and these are going unregistered by 3G Watchdog? That is, that the phone is using the Internet and 3G Watchdog doesn't see it?
Click to expand...
Click to collapse
Interesting. I would also argue that there is a lot more "background" data going on in android than on other mobile OS.
No, the connections don't go "unnoticed" by 3G Watchdog. But the charge for the connections isn't always calculated in "straightforward" way, as one would expect - please try to find earlier threads for it, I remember someone bringing this point already, and if I'm not mistaken - it was for one of the European carriers. For example, carriers can charge for any data packet, regardless of its size, as minimum of X size - so if you have an app that syncs and it has downloaded 5kB from the internet in 10 packets, it'll still register as charge for 100kB of data on your provider's site.
Check if they recently changed the calculation of the data charges - it might be the answer why suddenly you see your data usage blown.
nexusdue said:
Interesting. I would also argue that there is a lot more "background" data going on in android than on other mobile OS.
Click to expand...
Click to collapse
This is, obviously, your bias showing and nothing more. There is no "background" data besides the obvious data - Gmail? Email? Contact sync (only when contacts change)? Data-syncing apps? Data-downloading apps (Maps/Navigation)? They're not present on "other mobile OS"? If they are - they draw the same data.
You might argue that Android gives a lot more "connectivity" to use by default, so users end up using a lot more data. That's closer to the truth - since Google apps rely on web availability, and they're available by default and easily accessible, they end up being used. On the other hand, it doesn't differ from installing those apps on any other mobile platform that supports it.
Jack_R1 said:
No, the connections don't go "unnoticed" by 3G Watchdog. But the charge for the connections isn't always calculated in "straightforward" way, as one would expect - please try to find earlier threads for it, I remember someone bringing this point already, and if I'm not mistaken - it was for one of the European carriers. For example, carriers can charge for any data packet, regardless of its size, as minimum of X size - so if you have an app that syncs and it has downloaded 5kB from the internet in 10 packets, it'll still register as charge for 100kB of data on your provider's site.
Check if they recently changed the calculation of the data charges - it might be the answer why suddenly you see your data usage blown.
Click to expand...
Click to collapse
I already took that into account: some of the connections Orange is charging me for don't amount to a Kylobyte, so we can discard that. And I have single connections that range from the tens of Megs to a top of 1.67Gb. All of them connections I didn't make, obviously.
Install this:
http://www.appbrain.com/app/com.curvefish.apps.trafficinfo
And check, what is connecting. If it's your phone at all.
Thanks, I've just started using it.
Run:
tcpdump -vv -s 0 -w /sdcard/output.cap
After a while, open that on your computer using WIRESHARK. It will tell you EXACTLY WHERE your phone is connecting to, as well as what protocol it is using, and even (if it isn't encrypted data), what data is being transferred.
frandavid100 said:
Thanks, I've just started using it.
Click to expand...
Click to collapse
I am encountering the same issue (not so huge leaks but unknown as well)
TrafficInfo says me the following components use that data (every day lots of megabytes):
MediaStorage
DRM Protected Content Storage
Download Manager
have you figured out what that was?
Please let us know.
Thank you in advance
lbcoder said:
Run:
tcpdump -vv -s 0 -w /sdcard/output.cap
After a while, open that on your computer using WIRESHARK. It will tell you EXACTLY WHERE your phone is connecting to, as well as what protocol it is using, and even (if it isn't encrypted data), what data is being transferred.
Click to expand...
Click to collapse
Thanks a lot man,
I don't know what that was in case of frandavid100,
but thanks to you I've figured out what is happening on my side.
I did tcpdump -vv -s 0 -w /sdcard/output.cap as you mentioned.
Your wise advice and mighty tool let me understand that my N1 downloads FRG83 firmware update from Google servers some times per day (but it can't install it because CM6 ROM is on board).
I really appreciate your help ! Thanks again.
Hey all, I did not have much luck using the search. Tried to find other people who have had this problem. **Plus nobody responded in the General forum so here I am again. **
We have 4 ATT Tilt 2 phones in my department. All with the same rom, radio, settings, etc. The difference in the phones is that 2 of them were purchased about a year earlier than the other 2.
*PROBLEM* TWO of the phones (the newer purchased Tilt 2's) we are getting alerts for high data usage from ATT. Looked at the ATT data logs, sure enough they have high data usage, large amounts at odd times. like 20mb - 100+mb transfers in the late night early morning, during the day. Not good, it is all adding up quick with no suspect in sight. The 2 users with this problem, use the phone data less than I do for day to day tasks and I am way under the alert limit, its not something they are causing---some of these data periods are while the user is ASLEEP (and no, we do NOT use MS myphone sync). Its got to be a phone software or software compatibility with the newer Tilt 2 hardware or something. I tried a couple different ROMS, same problem. Right now we are all on Energy.RHODIUM.21684.Sense2.5.Cookie.sencity.Nov.0 8
Radio: 4.49.25.77 (best signal in our area) Michigan
Please help. Thanks to anybody who can provide some guidance.
sounds like it is connecting for something and not disconnecting. I have this problem sometimes when it connects to download my email and weather, it will stay connected all night and kill my battery by the time i wake up.
TRY THIS, CREDITS TO THE GUY THAT HAD THE TIME TO PUT THIS TOGETHER, NOT ME
Enable Auto Data Disconnect for Auto Email Downloads and Other Downloads with a Cab File
When you have auto email downloads enabled, data is not disoconnected after mail retrieval and thus your battery is drained much faster. Modify the following reg edit to have data disconnect after 60 seconds. You can test this by tapping on the notfification bar while downloading emails and watch the data connection close after idle for 60 seconds. Please note. Data connection will NOT auto disconnect if you have any HTC Sense auto download enabled such as Weather, Twitter, Stocks, Facebook or Time Sync. Please set these apps to manual download only. Please note that this setting has the possible effect of disabling simultaneous voice and data on some devices, even if you are on a capable network and signal. See Tip 70 for an app that works with even HTC data downloads.
HKEY_LOCAL_MACHINE\Comm\ConnMgr\Planner\Settings
CacheTime = 60
SuspendResume = should be blank. Delete "GPRS_bye_if_device_off" text.
VPNCacheTime = 60
Finally An Auto Data Disconnection That Works - Save Battery Life!
Download the following cab file http://www.commmgrpro.com/CommMgrPro...witch.V2.8.cab
You can set it to disconnect data after 60 seconds or more or less thus saving you battery. Read the thread here: http://forum.xda-developers.com/show...ght=bandswitch
Tried and tested for over a 2 weeks on my HD2 and works perfectly. Use INSTEAD of Tip 33.
The only problem i have with this is that it kind of defeats the purpose of a smart/connected phone. Its just so strange that only 2 of the 4 phones have this high data use problem, and they were all setup by the same person.
But on the other hand, it would be a good test method for data usage before and after. THANK YA!
latinohot said:
TRY THIS, CREDITS TO THE GUY THAT HAD THE TIME TO PUT THIS TOGETHER, NOT ME
Enable Auto Data Disconnect for Auto Email Downloads and Other Downloads with a Cab File
When you have auto email downloads enabled, data is not disoconnected after mail retrieval and thus your battery is drained much faster. Modify the following reg edit to have data disconnect after 60 seconds. You can test this by tapping on the notfification bar while downloading emails and watch the data connection close after idle for 60 seconds. Please note. Data connection will NOT auto disconnect if you have any HTC Sense auto download enabled such as Weather, Twitter, Stocks, Facebook or Time Sync. Please set these apps to manual download only. Please note that this setting has the possible effect of disabling simultaneous voice and data on some devices, even if you are on a capable network and signal. See Tip 70 for an app that works with even HTC data downloads.
HKEY_LOCAL_MACHINE\Comm\ConnMgr\Planner\Settings
CacheTime = 60
SuspendResume = should be blank. Delete "GPRS_bye_if_device_off" text.
VPNCacheTime = 60
Finally An Auto Data Disconnection That Works - Save Battery Life!
Download the following cab file http://www.commmgrpro.com/CommMgrPro...witch.V2.8.cab
You can set it to disconnect data after 60 seconds or more or less thus saving you battery. Read the thread here: http://forum.xda-developers.com/show...ght=bandswitch
Tried and tested for over a 2 weeks on my HD2 and works perfectly. Use INSTEAD of Tip 33.
Click to expand...
Click to collapse
make sure your weather isnt set to download on its own because it will not auto disconnect.
other things like email and stuff like that will usually not auto disconnect either.
Ok we will try that and see what happens. Will report back
Blu3ManiC said:
make sure your weather isnt set to download on its own because it will not auto disconnect.
other things like email and stuff like that will usually not auto disconnect either.
Click to expand...
Click to collapse
Have this exact same problem using the latest Simplicity rom. Nothing, not even the weather is set to auto update, and by and large I no longer even use the phone save for 2 or 3 phone calls a month. Yet, like clockwork, get data warnings.
I wonder if this has anything to do with it (SEEING THAT BOTH OF OUR USERS WITH THE PROBLEM WERE LINKED TO YAHOO MAIL ACCOUNTS! And not the rest of us)
http://news.cnet.com/8301-10805_3-20030159-75.html?tag=cnetRiver
And yes i realize this ref's phone 7 OS, but still...fishy
whiffer2 said:
I wonder if this has anything to do with it (SEEING THAT BOTH OF OUR USERS WITH THE PROBLEM WERE LINKED
And yes i realize this ref's phone 7 OS, but still...fishy
Click to expand...
Click to collapse
That problem is not just on wp7 is happening on iphones too. so u better unlink those yahoo mail accoounts or put your setting for manual downlad.
I unlinked my Yahoo account and disabled auto update of Sense Weather, my data usage did go down, not that I care about it as I have unlimited, but was surprised at how much better battery life I now have.
I've just had something really weird happen to me...
I was looking for a company today and had to turn on my mobile data (3G) and location services to use Google Maps. I used it for probably less than one - two - three minutes. However, shortly after Onavo told me that I had exceeded my data plan and that Android OS had just used up 486 MB of data...
I'm running CM9, nightly #28... I found that really weird to be honest and not sure if that's normal activity or (what I'm worried about, really), the effect of malware that somehow got on my phone...
Which type of connection you have?? If it's hsdpa there is chance of consuming that amount of data in no time..
Reasons: maps definitely consume lot, also check whether you have enabled automatic jupdate in Google play this may also consume lit data when updating..
Sent from my GT-N7000 using xda premium
Yeah, I have HDSPA...
The data was used up by Android OS, according to Onavo, not by Google Play (and I have only one or two apps with automatic update checked), not even Maps. It's now the highest consuming "app" in my phone, which is really weird.
I don't really know anything about Onavo's data counting algorithms, could it just be a glitch on their side?
hsdpa is hardly a 21mbps in its finest moments. If you were lucky you will get 2MB/s so there's no way you would consume 300+ MB in 3 minutes...
Sent from my GT-N7000 using xda premium
I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.
turbo sucks mines going back tomorrow, I like the Moto X much better
doitinthedirt said:
turbo sucks mines going back tomorrow, I like the Moto X much better
Click to expand...
Click to collapse
While I am sure that you thought your comment was in some way helpful or relevant, maybe next time you should stick to complaining in a thread specifically for that.
I now remember why I stopped posting to these forums in the past.
I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.
stevewoodson1 said:
I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.
Click to expand...
Click to collapse
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.
Thanks for the info. I'll call tech support tomorrow so that we have additional visibility.
Manjews said:
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.
Click to expand...
Click to collapse
I have been having a similar issue, I've been having these small amounts of data being used while on wifi. went to the verizon store after speaking with a person over the phone. Lady on the phone said that it was normal... :/....so I went into the store. Guy said it might be an app but I've never heard of anything using data while being on wifi!
Store guy asked how I could prove it, and most of the data happens to me around 11:00pm-5am while im at home asleep!
He insisted on hard reset and to test the apps out, trying to avoid that tho. Maybe I'll have better luck with that number you posted.
At least it not just me!
Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.
I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?
stevewoodson1 said:
Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.
Click to expand...
Click to collapse
It is good to hear that they have had other complaints. I was thinking about trying to swap mine too, I have the 32GB in black kevlar. Wouldn't mind going to the 64GB but for some reason I just can't decide if I am going to like the Ballistic Nylon.
landtuna said:
I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?
Click to expand...
Click to collapse
I did not use the migrate app myself. That was actually one of the apps that I disabled pretty early on so I don't believe that was the cause of the data usage in my case.
Strange as it sounds I am glad to hear that more people are having the issue, at least this way I know I am not crazy.
Hopeful we will hear something semi-official from Verizon or Motorola on this soon.
I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?
onewhowaits said:
I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?
Click to expand...
Click to collapse
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.
Manjews said:
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.
Click to expand...
Click to collapse
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me
onewhowaits said:
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me
Click to expand...
Click to collapse
I have been running android phones on Verizon for over 5 years and I have never had an issue with data usage before. While I guess it is possible that an app could connect over cellular while wifi is on, it has never been an issue before for me at least.
I did find this post on verizons forums.
https://community.verizonwireless.com/thread/821949?start=0&tstart=0
Looks like other people have been having similar issues and Verizons response is simply to "check your data usage and disable anything running in the background". Really hoping we get more of a response then that.
I also wanted to upload some screen shots of this issue so others could see exactly what we are talking about. Before I got the Turbo on the 2nd. I had around 400MB used on my data plan. Currently I am at over 7GB used, however the android data usage tells a different story.
I'm having a similar issue
When i activated my phone last week, I was on wifi as it was restoring all of my apps. I can't remember if i had started the motorola migrate app or not, but within the course of 5 minutes, i got a txt for 50% data usage warning and then 75% data usage... my account claims that i used 1.1 gigs of data during that time, but my phone only showed ~100MB during the first day of activation (actually, mobile + wifi usage during that initial day was only ~500MB).
I talked with the service rep over the weekend (i guess not a real tech support guy) but he couldn't tell me much. My cycle ends tomorrow, and I just increased my data plan from 4 to 6GB for $10 less a month through a customer loyalty thing, so i figured I would be set and that the initial issue was a fluke... today, though, i checked again to compare Verizon's accounting vs. my phone's and they are reporting another ~300MB over what my phone says (Not including that initial 1.1GB spike).
Now, i'm ~100MB from my plan limit, so for today i've just turned off mobile data completely... will be interested to see if their number goes up mysteriously when i'm definitely not using mobile data.
Hopefully this is something that gets fixed relatively quickly with a patch as someone else on the forum mentioned....
This is a strange issue for sure. Good luck to those of you that have this problem. Although both my wife and I are using more data than we normally do so far (which isn't uncommon with a new phone) both of our usages match up within a few MB on our phones and MyVerizon. We did not use the Moto Migrate thing but we did both sign into the VZW Cloud app for the first time. I disabled most of my bloat, but she didn't disable any of hers so that doesn't seem to be a factor.
Sent from my XT1254 using XDA Free mobile app
[/COLOR]
Manjews said:
I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.
Click to expand...
Click to collapse
I think I got some clarity on this issue. I was having the same problem, 4G LTE data being used even though I was connected to wifi. I called the techs at Motorola and was told that this phone does not stop 4G data from being used when wifi is connected. They said you have to manually turn off mobile data to have data ran through only the wifi. They told me to download an app called wifi matic from the play store which would do this automatically whenever wifi was connected. I told them in the 6 years I have had android phones it has always been done automatically. The guy told me it all depends on how the phone is setup and that the turbo was not designed this way. Is it just me or it that not completely ludicrous? We as users have to turn off our mobile data when connecting to wifi just so data doesn't get used on both? I'm beyond frustrated especially because this wasn't disclosed. I ran through my entire 2GB data allotment with Verizon in 8 days because of this.
I called Verizon and explained the situation. They are upping my data for the month and I'll install the app Motorola recommended to prevent this from happening in the future. It's just really frustrating I had to go through all this to find out Motorola dropped the ball.
I always do that anyhow. I figured everyone did. so reading this thread I thought y'all were saying your phones were using data when you had data turned off. I was starting to get worried.
I'm calling BS on that explanation because there are people not experiencing this issue at all. For example, I have had a few VERY heavy data days while I spent the entire day at home and neither android nor VZW say that I used any of my data plan on those days.
Sent from my XT1254 using XDA Free mobile app
Hello everybody,
I am using Note 9 for few months (was forced to upgrade from Note 4 what suddenly died ) and I have noticed very irritating thing.
My phone is connecting on mobile data even they are turned off 2 - 3 times per month.
First few months I thought that I somehow turned them on, but my phone is always fingerprint locked so that is not possible. Last time it happened when I was walking in the forest and once while I was sleeping in the bus... So it really is NOT some kind of accidental user mistake.
Problem is that I dont need mobile data all the time so I have them switched off almost always and use them only when required for email and etc just few times. I have offline GPS navigation and everything I need for work always works offline. Data plan was never economical for me.
Anybody noticed this?
I am trying to diagnose this issue and turn that off because I am paying on connection basis.
It is really irritating that phone is doing something on its own and doesnt care what user set up... I really think that user app cannot enable mobile data on its own, so I suspect OS itself...
This suggestion isn't exactly what you're looking for, but, one I find helps somewhat.
Go to SETTINGS > APPS & on each app, go to MOBILE DATA & turn off background data.
Not only does it curb unwanted data usage, but, may also offer a marginal improvement in battery life.
As for the issue you're experiencing, I haven't had that issue.
The only thing that I can imagine is possibly you have an app that has the ability/permission to turn on data, even if you have data turned off in the phones settings.
I've never heard of it being triggered by external means either, definitely an unusual issue.
Sent from my Note 9 using XDA Labs
KOLIOSIS said:
This suggestion isn't exactly what you're looking for, but, one I find helps somewhat.
Go to SETTINGS > APPS & on each app, go to MOBILE DATA & turn off background data.
Not only does it curb unwanted data usage, but, may also offer a marginal improvement in battery life.
Click to expand...
Click to collapse
Thank you for inspiration . This may be good starting point.
I have checked mobile data usage statistics. Sad that you can see only one month statistics and not like last week or last 24 hours. This week I had 2 unwanted connections again (today again happened during trip when phone wasnt even in my hands).
In last month there are few apps that are system installed, I have disabled mobile data on background on each of them:
- Samsung Experience Service
- Samsung Push Service
- Media
I will see if it will make any changes and report here in another days.
I will check maybe on stackexchange if its even possible for user application to enable mobile data withouth users approval. Is far as I know, even system administrator apps like Cerbersu cant do that...
HeliumX10 said:
Thank you for inspiration . This may be good starting point.
I have checked mobile data usage statistics. Sad that you can see only one month statistics and not like last week or last 24 hours. This week I had 2 unwanted connections again (today again happened during trip when phone wasnt even in my hands).
In last month there are few apps that are system installed, I have disabled mobile data on background on each of them:
- Samsung Experience Service
- Samsung Push Service
- Media
I will see if it will make any changes and report here in another days.
I will check maybe on stackexchange if its even possible for user application to enable mobile data withouth users approval. Is far as I know, even system administrator apps like Cerbersu cant do that...
Click to expand...
Click to collapse
Please keep us posted on your progress.
I'm not rooted, so, any system apps that I know that I won't use, I disable them, either via ADB commands, or, using the app Package Disabler Pro.
If you are rooted, I strongly recommend using SD Maid Pro. It's good not only for disabling apps, but, you can stop individual processes from starting up on boot on a per-app basis. (Among other several uses).
If you're interested & need links to either/all, let me know......
Sent from my Note 9 using XDA Labs
I wonder if data is turned on either by samsung to maybe location service or remote lock service?
Im not sure but does Note 9 has "aGPS"? Doesn't it connect to cell towers for faster position lock?
Do you have any anti theft software installed what pinging server once a while?
darekz said:
I wonder if data is turned on either by samsung to maybe location service or remote lock service?
Im not sure but does Note 9 has "aGPS"? Doesn't it connect to cell towers for faster position lock?
Do you have any anti theft software installed what pinging server once a while?
Click to expand...
Click to collapse
I have installed Cerberus as anti theft service. I doubt thats culprit of this because I had it installed previously on Note 2 and Note 4 fo about 6 years in total and never had this issue before. Maybe this is something different in new app version, but I am very suspicious about Samsung preinstalled stuff.
AGPS is of course present, like on any phone since around 2012. But you really dont need internet connection for using that. It should use coordinates from BTS mobile stations and those data should be obtained without internet. As far as I know...
Now its 2 days without data enabled issue. Few more days and we will know if disabling background data for those 3 services helped.