I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.
turbo sucks mines going back tomorrow, I like the Moto X much better
doitinthedirt said:
turbo sucks mines going back tomorrow, I like the Moto X much better
Click to expand...
Click to collapse
While I am sure that you thought your comment was in some way helpful or relevant, maybe next time you should stick to complaining in a thread specifically for that.
I now remember why I stopped posting to these forums in the past.
I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.
stevewoodson1 said:
I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.
Click to expand...
Click to collapse
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.
Thanks for the info. I'll call tech support tomorrow so that we have additional visibility.
Manjews said:
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.
Click to expand...
Click to collapse
I have been having a similar issue, I've been having these small amounts of data being used while on wifi. went to the verizon store after speaking with a person over the phone. Lady on the phone said that it was normal... :/....so I went into the store. Guy said it might be an app but I've never heard of anything using data while being on wifi!
Store guy asked how I could prove it, and most of the data happens to me around 11:00pm-5am while im at home asleep!
He insisted on hard reset and to test the apps out, trying to avoid that tho. Maybe I'll have better luck with that number you posted.
At least it not just me!
Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.
I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?
stevewoodson1 said:
Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.
Click to expand...
Click to collapse
It is good to hear that they have had other complaints. I was thinking about trying to swap mine too, I have the 32GB in black kevlar. Wouldn't mind going to the 64GB but for some reason I just can't decide if I am going to like the Ballistic Nylon.
landtuna said:
I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?
Click to expand...
Click to collapse
I did not use the migrate app myself. That was actually one of the apps that I disabled pretty early on so I don't believe that was the cause of the data usage in my case.
Strange as it sounds I am glad to hear that more people are having the issue, at least this way I know I am not crazy.
Hopeful we will hear something semi-official from Verizon or Motorola on this soon.
I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?
onewhowaits said:
I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?
Click to expand...
Click to collapse
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.
Manjews said:
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.
Click to expand...
Click to collapse
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me
onewhowaits said:
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me
Click to expand...
Click to collapse
I have been running android phones on Verizon for over 5 years and I have never had an issue with data usage before. While I guess it is possible that an app could connect over cellular while wifi is on, it has never been an issue before for me at least.
I did find this post on verizons forums.
https://community.verizonwireless.com/thread/821949?start=0&tstart=0
Looks like other people have been having similar issues and Verizons response is simply to "check your data usage and disable anything running in the background". Really hoping we get more of a response then that.
I also wanted to upload some screen shots of this issue so others could see exactly what we are talking about. Before I got the Turbo on the 2nd. I had around 400MB used on my data plan. Currently I am at over 7GB used, however the android data usage tells a different story.
I'm having a similar issue
When i activated my phone last week, I was on wifi as it was restoring all of my apps. I can't remember if i had started the motorola migrate app or not, but within the course of 5 minutes, i got a txt for 50% data usage warning and then 75% data usage... my account claims that i used 1.1 gigs of data during that time, but my phone only showed ~100MB during the first day of activation (actually, mobile + wifi usage during that initial day was only ~500MB).
I talked with the service rep over the weekend (i guess not a real tech support guy) but he couldn't tell me much. My cycle ends tomorrow, and I just increased my data plan from 4 to 6GB for $10 less a month through a customer loyalty thing, so i figured I would be set and that the initial issue was a fluke... today, though, i checked again to compare Verizon's accounting vs. my phone's and they are reporting another ~300MB over what my phone says (Not including that initial 1.1GB spike).
Now, i'm ~100MB from my plan limit, so for today i've just turned off mobile data completely... will be interested to see if their number goes up mysteriously when i'm definitely not using mobile data.
Hopefully this is something that gets fixed relatively quickly with a patch as someone else on the forum mentioned....
This is a strange issue for sure. Good luck to those of you that have this problem. Although both my wife and I are using more data than we normally do so far (which isn't uncommon with a new phone) both of our usages match up within a few MB on our phones and MyVerizon. We did not use the Moto Migrate thing but we did both sign into the VZW Cloud app for the first time. I disabled most of my bloat, but she didn't disable any of hers so that doesn't seem to be a factor.
Sent from my XT1254 using XDA Free mobile app
[/COLOR]
Manjews said:
I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.
Click to expand...
Click to collapse
I think I got some clarity on this issue. I was having the same problem, 4G LTE data being used even though I was connected to wifi. I called the techs at Motorola and was told that this phone does not stop 4G data from being used when wifi is connected. They said you have to manually turn off mobile data to have data ran through only the wifi. They told me to download an app called wifi matic from the play store which would do this automatically whenever wifi was connected. I told them in the 6 years I have had android phones it has always been done automatically. The guy told me it all depends on how the phone is setup and that the turbo was not designed this way. Is it just me or it that not completely ludicrous? We as users have to turn off our mobile data when connecting to wifi just so data doesn't get used on both? I'm beyond frustrated especially because this wasn't disclosed. I ran through my entire 2GB data allotment with Verizon in 8 days because of this.
I called Verizon and explained the situation. They are upping my data for the month and I'll install the app Motorola recommended to prevent this from happening in the future. It's just really frustrating I had to go through all this to find out Motorola dropped the ball.
I always do that anyhow. I figured everyone did. so reading this thread I thought y'all were saying your phones were using data when you had data turned off. I was starting to get worried.
I'm calling BS on that explanation because there are people not experiencing this issue at all. For example, I have had a few VERY heavy data days while I spent the entire day at home and neither android nor VZW say that I used any of my data plan on those days.
Sent from my XT1254 using XDA Free mobile app
Related
hi i have just opened my new bill from my provider and it 8 times as much as normal
apparently i have downloaded an extra 85mb of data and they now what to charge me £250
i called and asked when i did this and was told from 10pm on a friday to 7am on the saturday morning
i find this very strange as i was in bed at this time and i am sure i would have remembered doing this
it cannot be anyone else in the house hold as no one knows how to use my phone but me (wife as techincal as beans on toast and daughter is 3 and asleep at this time)
but my provider stated i did download this data
has anyone come across a tytn downloading on its own
and is their any way of recovering the history of the phones data with software installed now
help please
I am currently going thru a situation where my Kaiser connects to MediaNet for no reason http://forum.xda-developers.com/showthread.php?t=387344
I suspect that at some point during the night your phone connected by itself and remained connected. At this point I have no cause or solution except to shut your phone off at night as I do and check it during the day to disconnect. I have an unlimited data plan, but I am sure at some point AT$T will hit me with excessive data download. Hopefully I or someone can come up with something.
P.S. Have already set the Kaiser Tweaks shut off to 1 min to no avail although I have read in this forum that some of the Kaiser Tweaks no longer are effective with the new AT$T Rom update.
this happened to me and i told them it wasnt my falut and that i wasnt going to pay for it...so i made a deal with them hahaha...i said i would change my data plan (from $15 to $25) for unlimited data but i told them i wasnt going to pay for the extra charge and im a loyal and long customer so they let it slide....I paid and extra 10 bucks instead of 350 in charges hahaha
thanks
guys
NoData is great!
carlymart said:
hi i have just opened my new bill from my provider and it 8 times as much as normal
apparently i have downloaded an extra 85mb of data and they now what to charge me £250
i called and asked when i did this and was told from 10pm on a friday to 7am on the saturday morning
i find this very strange as i was in bed at this time and i am sure i would have remembered doing this
it cannot be anyone else in the house hold as no one knows how to use my phone but me (wife as techincal as beans on toast and daughter is 3 and asleep at this time)
but my provider stated i did download this data
has anyone come across a tytn downloading on its own
and is their any way of recovering the history of the phones data with software installed now
help please
Click to expand...
Click to collapse
There is a simple solution to this!
Just download and install this little app called NoData!
Then toggle your data connection and the phone will never use your sim to connect to internet, unless you toggle it back again!
I hope this helps!
branko.savic said:
There is a simple solution to this!
Just download and install this little app called NoData!
Then toggle your data connection and the phone will never use your sim to connect to internet, unless you toggle it back again!
I hope this helps!
Click to expand...
Click to collapse
Or you can just set up a dead end setting thru your connection menu in your start>connections>manage existing connections and toggle from there right? And not have to worry about "bizarre registry errors" After toggling. Seems like a good work around but being a needy SOB, I "need" to know what is causing this spontaneous connecting all of a sudden?
Anyone got any experience of how reliable the 'no data services when Roaming' setting is?
Going abroad next week and taking the N1 for the first time. It's easily the most deeply web integrated phone I have had... so I am concerned about getting hammered from the 3.00 GBP per MB data charges if the setting isn't completely fool proof.
digital_elysium said:
Anyone got any experience of how reliable the 'no data services when Roaming' setting is?
Going abroad next week and taking the N1 for the first time. It's easily the most deeply web integrated phone I have had... so I am concerned about getting hammered from the 3.00 GBP per MB data charges if the setting isn't completely fool proof.
Click to expand...
Click to collapse
Quite reliable. It pretty well shuts things down. For added peace-of-mind, you can always fully disable data services as well
just do the code and disable all data its something like *#*#36 etc...
Cheers guys. Didn't know about the code; I'll do some investigating!
digital_elysium said:
Anyone got any experience of how reliable the 'no data services when Roaming' setting is?
Going abroad next week and taking the N1 for the first time. It's easily the most deeply web integrated phone I have had... so I am concerned about getting hammered from the 3.00 GBP per MB data charges if the setting isn't completely fool proof.
Click to expand...
Click to collapse
I've been abroad twice so far this year with my N1, one 4 day trip not using data, one 7 day trip with occasional use. I used the setting both times to enable and disable data as required. Billing for the second trip has come through and shows the data use I was expecting so I'm confident with its reliability.
The only thing I did in addition to the setting, was remove my Facebook and Twitter widgets, and toggle Airplane mode off and on after changing the roaming setting (I've no idea if this was needed but it made me feel better lol).
Enjoy your trip
My Nexus One ends up roaming 2-3 times a day every workday for me. It's never used a drop of data when I'm away from the UK.
Hello All,
I have been in battle with Verizon ever since I first got the service with my Thunderbolt. The internet would run for about 15 minutes and then drop connection even though everything said it had an internet connection. Verizon has had me change out the SIM card, reboot the phone, reset to factory, made sure that always on data was enabled. I have used multiple different tethering applications such as PDANet and EasyTether along with rooting my phone and installing wifi apps. (they don't know about the root). I have been through 4 thunderbolts, all had the same problem. Internet would run for about 15 minutes or less and then stop working. Verizon checked out the network and said everything was fine. I now have a LG Revolution and am having the same problems again. So I know its not a phone issue. I read on here that turning off voice privacy can possibly fix this problem. So I did. I pinged google and at 13 minutes into it started to fail. It would time out or if it did successfully ping the time it took was above 3000 ms. I have a 3G connection of -82dBm (4G currently turned off for trouble shooting purposes) and a 1x connection of -90dBm. Does anyone have any other suggestions? Verizon help is useless so im going to you guys who are much more knowledgeable than they are. I have also tried this on several different PCs. I have to reboot my phone to get the internet working properly again.
Sorry about the long post but its all information you guys need to know.
Thanks,
locohammerhead
Phone calls are like this on my phone. Its a call dropping fool. But, the signal doesn't cause it, it doesn't change. I think its the software myself. I've run log cat, and all i see is a message that says there was a signal change. I dobt know if its an instantaneous thing that i cant see happen, or if its a crock of shinto.
Sent from my VS910 4G using XDA Premium App
but my problem isnt with calls being dropped. Its with my internet connection.
Right, but its still over the 3G network. People are having texting issues as well. I think its LG's radio software, is what im saying.
Sent from my VS910 4G using XDA Premium App
i dont think it has to do with software because I had the same problem on four different thunderbolts. I also rooted it and tried multiple different roms and radios. So unless LG and HTC all use the same radios odds are thats not the problem.
Well, my Xoom runs fine on 3G,and it doesn't have a 4G radio yet. So I doubt it's Verizon.
Sent from my VS910 4G using XDA Premium App
I was thinking maybe there is something wrong with my account or sim card? The girl that set everything up originally was a complete and utter moron that did not know what what was doing.
temporary problems.
Earlier on when I got my phone I had intermittent connectivity issues, but toggling airplane mode on and off or a reboot usually fixed it...and for longer than 15 min, more like days. I'm in a 4G area now, but for about a month and a half only had 3G. Occasionally I still loose connectivity but both methods I just spoke of will fix it for the long term.
It seems very odd that it's not a widespread problem. It’s just so weird. I can stream several Netflix movies back to back without any breaks, even on 3G.
STOCK LG Revolution
Same Here
I run into this same problem while tethering whether on LTE or 3g. It runs great for a while, hours even, then all the sudden it will quit for anywhere from a minute to an hour or more. Sometimes a reboot will fix it. Interesting thing is I ran into the same problem with my old motorola droid. Make me lean towards this being an issue on verizon's end.
Does this occur when you are connected to wifi or only on 3G/1x? Have you tried testing in different locations with varying signal strengths?
Do you have the problem without root?
I'm wondering if this is an issue with your local network, meaning Verizon's network in your area. Since it happened on two different models and several phones, it would seem to indicate that it is an environment issue rather than a radio or other hardware problem.
I have a similar issue, but with text messages. I can send 3-5 text messages before it just chokes up. Then I have to reboot, or turn airplane mode on/off. Then I can send 3-5 text messages before it chokes again. I've done everything I can think of to isolate the problem, to no avail.
If anyone has a solution to his, please let me know. It's almost worse than not being able to make phone calls.
I also experience the Internet issue, but less frequently. It;s not my ROM, because I've used three different ROMs (including stock) and it was a problem on all of them. I saw on some other forum that it may be an issue generated by switching from a 3G phone to a 4G phone. If the VZW rep who setup your phone didn't do everything right, there's a "behind the scenes" setting that sometimes fails to get changed. The suggestion was to dial *611, describe the problem, and they should be able to fix it (though it may take 2-3 days).
I plan on trying this tomorrow, will let you know if I experience any changes. If anyone else has done this or wants to try it, post your results, and lets see if we can get this figured out.
speedtrap63 said:
Does this occur when you are connected to wifi or only on 3G/1x? Have you tried testing in different locations with varying signal strengths?
Click to expand...
Click to collapse
Does not occur with wifi. Happens both at my house which has weak signal and also at my work about 20 miles away. At my work, the tower is practically in the parking lot.
Do you have the problem without root?
Click to expand...
Click to collapse
Yes
I'm wondering if this is an issue with your local network, meaning Verizon's network in your area. Since it happened on two different models and several phones, it would seem to indicate that it is an environment issue rather than a radio or other hardware problem.
Click to expand...
Click to collapse
Those are my thoughts as well.
impherring13 said:
Does not occur with wifi. Happens both at my house which has weak signal and also at my work about 20 miles away. At my work, the tower is practically in the parking lot.
Yes
Those are my thoughts as well.
Click to expand...
Click to collapse
This is almost certainly a VZW problem, whether they will acknowledge it or not is an open question. The only other things I can think of is a bad SIM card or incorrect programming of the SIM. The OP stated that Verizon swapped his out, so that leaves only the programming or the network.
Wish I had a better answer for you, bro.
My internet connection just started messing up with me today too. The internet will work fine with 4g and wifi but i get no internet connection with 3g only...
I have the exact same problem as the OP.
Really pisses me off. Want to throw vzw out the window and go back to a feature phone sometimes.
Vzw customer support is less than helpful. One will say your phones the problem, but why did I have the exact issue with my Incredible. Another will say its because I live in a fringe market area and we aren't really an important part of the network. WTF?
All I know is when I lived in Cincinnati everything worked fine. Moved up north and about 6 to 8 months later my service slowly starts sucking more and more to the point where I don't even bother looking up info on my Revo anymore.
I got my replacement LG Rev exactly one week ago to today. This one is all sorts of connection/rebooting issues.
Also unfortunately the update was already on my phone when I got, so no root for me
WiFI wont stay connected even if i'm 3ft from my router.
Phone will lose ALL signal and drop in to extend, and I'm only 1 mile from a strong 3g/4g tower.
Whenever i would pop it to airplane mode then back on, it would reboot.
I have 4 days before its been 1 month with this phone. I'm close to sending it back and getting the HTC TB or Droid 3.
In a test of patients I reset my phone to factory default, removed CWM and it updated to v6. I have to say the network connection was the most stable I have ever had it be but in turn the phone was not as smooth. Changing between screens had lag and was not as smooth as the original rom that shipped on the phone.
I have since down graded and re-rooted. The signal is not as stable either.
I was having same issue, especially with certain sites, including my own website for my business.
So far, what has fixed the issue, at least through Linux Network Settings, is setting the MTU to 1300. No other number has worked so great to date, but that seem to load everything and keep everything fast and quick with little issues.
-Cybie
EDIT: Upon further reading, I'm wondering if my reply was not quite on track. Is this problem on the phone itself, or via hotspot/tethering? It seems to be on the phone, so my reply might be way of course.
Has anyone else noticed their DROID 4 dropping data connectivity seemingly randomly and requiring a reboot to pick it back up? I know that I am...and I'm wondering if Motorola can't make it hang onto a data connection how hash is ever going to mmake it work right.
I haven't had any issues with data at all... LTE/3G handoffs work perfectly and everything ...And no worries, I am confident the data issues will be sorted out on the ics builds!
I have them issues. If connected via wifi no problem. But still wont be connected to the network. Requires a reboot to aquire network back
Sent from my DROID4 using xda premium
podspi said:
I haven't had any issues with data at all... LTE/3G handoffs work perfectly and everything ...And no worries, I am confident the data issues will be sorted out on the ics builds!
Click to expand...
Click to collapse
Are you running on a rooted DROID 4 with safe strap installed? Just trying to narrow down the possibilities.
For the record.
Rooted and safestrap installed running stick
Sent from my DROID4 using xda premium
liquidoc said:
Are you running on a rooted DROID 4 with safe strap installed? Just trying to narrow down the possibilities.
Click to expand...
Click to collapse
Rooted stock, no safestrap.
Though I doubt safestrap is causing data issues, or fixing them for that matter.
While I do plan on flashing some custom ROMs at some point, I have to admit that I'm very happy with the stock rom. Performance is very good, smart actions are actually pretty great (though there are of course 3rd party apps that do the same thing), and the camera app works pretty well.
My only complaint are the window transitions, blech. Yea, you can disable them, but then all the eye candy goes away completely! Ah Moto, why no middle ground?
I have had data connection issues on all the ICS ROMs but data on stock has been pretty solid.
Did you just port your number from another carrier to verizon? I had the same issue plus some and called verizon and they fixed it on their end. Hope this helps.
Sent from my DROID4 using XDA
I had a few problems with my data just going out for a few minutes on the stock rom. I would be browsing the web, and then a page would just not load. I noticed my signal indicator was grey and not blue, and thus I wasn't getting a data connection. I just waited a few minutes and it came back up.
I never really though too much into it because I expect these small things to happen on such a big wireless network.
deturbanator said:
I had a few problems with my data just going out for a few minutes on the stock rom. I would be browsing the web, and then a page would just not load. I noticed my signal indicator was grey and not blue, and thus I wasn't getting a data connection. I just waited a few minutes and it came back up.
I never really though too much into it because I expect these small things to happen on such a big wireless network.
Click to expand...
Click to collapse
This is exactly what happens to me. It almost seems like a session timing out and renewing but I don't have a clue how the LTE network works.
Had the same data issue.. went to Verizon store and got a new SIM card (free) and problems cleared right up. Evidently the old SIM card did not get activated properly in their system.
I'm also having connection problems from time to time. I'm in a 3G only area. I'm running a stock non-rooted phone. Usually, I can get the connection back with a reboot. It's still a pain in the ass, I shouldn't have to deal with. I've called Verizon a few times. Its like talking to a wall with them. They act like you are the dumbest person in the world. Hopefully the next update can clear this problem.
Sent from my DROID4 using xda premium
After dealing with this problem for over 2 months I finally found an answer.
I have had this problem since day 2 and after getting the run around several times at the Verizon store (They claimed it was because they were upgrading to LTE in the area, which they said we'd have within 1 month over 2 months ago) they told me there was nothing they could do and suggested I call tech support (I don't know why I didn't think of that). I called tech support and talked to a very helpful woman, after describing my problem to her she asked me what phone I had, she knew the issue right after I told her it was the Droid 4. She told me it was a well known issue with the Droid 4 and that they expect a patch to be released at the end of the month (July) that would address the problem. She said that some people have had temporary success with toggling airplane mode (this has never worked for me but rebooting a few times does) and that having WiFi on, even when your not connected, can knock your data connection out (I have been able to reproduce this once so far).
So that's it. Keep your WiFi off when you don't need it, reboot when you have problems, and hopefully it will be fixed at the end of July.
I'm very disappointed with my Verizon store. Some of the employees I talked to owned a Droid 4 themselves and said they had the same problem and still claimed it was tower work. Either they were misinformed, stupid, or they were lying to me (who wants to buy a broken phone).
My Droid 4 does this in 4G mode. I've read that it's due to the nature of SIM cards. The network constantly vets and authorizes the card's access. If this vetting fails, you get the "white out", as I call it. It might clear up on the next pass, or you might have to reboot. My "solution" is to keep it in 3G mode. As for getting a fix at the end of the month, I'm not holding my breath, as I've read that that's VZW's standard response to just get the customer to shut up and go away.
I've been having the data dropping issue as well for the past few weeks. Running stock GB, rooted with safe strap, but have yet to flash a custom ROM. I thought the issue might be because I'm on a legacy Alltel plan with PRL 14012, which is way outdated...
Well, today I believe I finally found the source of what was causing the issue for me personally, from an unexpected source...Flipboard.
I've found myself glancing at it a bunch at red lights when I'm driving, or sitting in a waiting room, etc. Today I was driving though, and noted towards the end of my trip that this was the first time in weeks the phone hadn't once lost it's data connection for the entire drive. After reflecting for a moment on what, if anything, was different about this excursion, the only thing I could come up with is that I hadn't used Flipboard since I left the house. Even though my initial reaction was to seriously doubt a respectable app like that could cause such an issue, I had nothing else to go on. So, for the hell of it, I picked up my phone and fired up Flipboard...
Within 5-10 seconds of clicking it...BAM...gray 4g icon and no data would load. Needless to say, I uninstalled Flip**** right away...then reinstalled so I could comment on it in the market, then uninstalled again, and haven't dropped data at all in the last several hours. I also took note that a guy with a Droid Razr Maxx left a comment complaining that Flipboard was actually causing random reboots for him.
I don't know if any of you have Flip**** installed, or why you're having similar data issues, but if any of you do happen to have it installed, try uninstalling from the phone...not the market. Then, turn your phone off, pull out the SD card and SIM for a moment or so, put them back in, power up the device, and see if that might possibly help alleviate the constant data dropping. If I find I start dropping data again, without Flipboard installed, I'll update this post. Good luck.
No Flipboard on my phone. I'm glad you found an answer to your problem though.
Tappin' and talkin' with Tapatalk.
I've been having problems since Verizon turned on 4G LTE in my area. Once a day I have to remove my SIM card. If I don't, the 4G is very unreliable. Could it be a bad SIM card? Or maybe the fact that they just activated it here and they're working out the bugs? Anyone have any ideas?
I also forgot to mention, I've got a Motorola XOOM 4G LTE And have had not one single connection problem since 4G went live in my area.
Sent from my DROID4 using xda premium
I just have the data connection issue when ever i flip on wifi then disable it .. a reboot is required for data to work again regardless if i force 3g or if i am trying to use lte.. guessing it is a software bug.. i never seem to have a connection issue if wifi wasnt used prior.
Sent from my DROID4 using Tapatalk 2
podspi said:
My only complaint are the window transitions, blech. Yea, you can disable them, but then all the eye candy goes away completely! Ah Moto, why no middle ground?
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Click to collapse
I know this thread and comment are old, but if you use Spare Parts, you can change the Window Transition speed to Fast and then your phone seems much faster/smoother. Don't mess with Window Animation speed if you want to keep th TV-like power off blip.
My Droid 4 Connection Issues
taintphuck said:
I've been having the data dropping issue as well for the past few weeks. Running stock GB, rooted with safe strap, but have yet to flash a custom ROM. I thought the issue might be because I'm on a legacy Alltel plan with PRL 14012, which is way outdated...
Well, today I believe I finally found the source of what was causing the issue for me personally, from an unexpected source...Flipboard.
I've found myself glancing at it a bunch at red lights when I'm driving, or sitting in a waiting room, etc. Today I was driving though, and noted towards the end of my trip that this was the first time in weeks the phone hadn't once lost it's data connection for the entire drive. After reflecting for a moment on what, if anything, was different about this excursion, the only thing I could come up with is that I hadn't used Flipboard since I left the house. Even though my initial reaction was to seriously doubt a respectable app like that could cause such an issue, I had nothing else to go on. So, for the hell of it, I picked up my phone and fired up Flipboard...
Within 5-10 seconds of clicking it...BAM...gray 4g icon and no data would load. Needless to say, I uninstalled Flip**** right away...then reinstalled so I could comment on it in the market, then uninstalled again, and haven't dropped data at all in the last several hours. I also took note that a guy with a Droid Razr Maxx left a comment complaining that Flipboard was actually causing random reboots for him.
I don't know if any of you have Flip**** installed, or why you're having similar data issues, but if any of you do happen to have it installed, try uninstalling from the phone...not the market. Then, turn your phone off, pull out the SD card and SIM for a moment or so, put them back in, power up the device, and see if that might possibly help alleviate the constant data dropping. If I find I start dropping data again, without Flipboard installed, I'll update this post. Good luck.
Click to expand...
Click to collapse
I don't have Flipboard, however I noticed connection issues within 12 hours of getting my phone. At the time it was stock GB. I took it back to the store, he called tech support. Between the 2 of them, my phone was hard reset, the SD and SIM cards were pulled and the phone rebooted, they fiddled with settings, tech support tried to turn on data from their end, nothing worked. I noticed I lost my data connection when the Smart Action for battery saver clicked on. It was like it got stuck and the phone couldn't turn on data anymore. I did a factory reboot, and got data back. I turned on that first smart action, lost data connection again, it wouldn't turn back on. So I did another factory reboot, disabled that "Smart" Action, and been ok since then. I do still loose my connection, but I am able to get it back if I turn wifi on. Not sure why, but it works most of the time. Some days I still have data if I turn my wifi off, other days i have to leave wifi on if I want to use my 4g. I have my phone rooted, running GB and loving Spirit FM..(Having FM radio was the only reason why I rooted my phone..can't live without my FM!!) Is there anything I can do to get my data connection to stay on?
BTW an OTA update has occured for GB, but it doesn't seem to have fixed the problem.
Hello all.
I work at a Best Buy in the mobile department. Today I had a lady come in and show me that her Atrix HD had used 85 MB of her 200 MB data package. She told me that in the previous month her phone had exceeded her allowance and that she was only two weeks through her current month, and that with her old phone she had barely used the 200 MB at all.
I checked the data usage settings and found out that AT&T Smart Wifi accounted for 60 MB of that 85 MB of usage.
What I would love is if anyone of you have the Atrix HD on the stock ROM with that app, for you to go into your settings and check to see if Smart Wifi is using inordinate data like her phone is. The reason why is simple: AT&T bundled the app into a software update for the phone and made it uninstallable. The average user is not going to figure out how to stop the app from chewing up data like that, so it's potentially costing a lot of people money. If you see similar data usage to what I'm describing, I would love it if you could post screenshots. I want to tip off the tech sites if I can corroborate this, because if this is a real issue and it goes public, we have a chance to make AT&T fix it.
thelastholdout said:
Hello all.
I work at a Best Buy in the mobile department. Today I had a lady come in and show me that her Atrix HD had used 85 MB of her 200 MB data package. She told me that in the previous month her phone had exceeded her allowance and that she was only two weeks through her current month, and that with her old phone she had barely used the 200 MB at all.
I checked the data usage settings and found out that AT&T Smart Wifi accounted for 60 MB of that 85 MB of usage.
What I would love is if anyone of you have the Atrix HD on the stock ROM with that app, for you to go into your settings and check to see if Smart Wifi is using inordinate data like her phone is. The reason why is simple: AT&T bundled the app into a software update for the phone and made it uninstallable. The average user is not going to figure out how to stop the app from chewing up data like that, so it's potentially costing a lot of people money. If you see similar data usage to what I'm describing, I would love it if you could post screenshots. I want to tip off the tech sites if I can corroborate this, because if this is a real issue and it goes public, we have a chance to make AT&T fix it.
Click to expand...
Click to collapse
Nothing on my Atrix HD shows AT&T apps using data at all, but I also skipped that portion of setup and use T-Mobile on my AT&T model.
thelastholdout said:
Hello all.
I work at a Best Buy in the mobile department. Today I had a lady come in and show me that her Atrix HD had used 85 MB of her 200 MB data package. She told me that in the previous month her phone had exceeded her allowance and that she was only two weeks through her current month, and that with her old phone she had barely used the 200 MB at all.
I checked the data usage settings and found out that AT&T Smart Wifi accounted for 60 MB of that 85 MB of usage.
What I would love is if anyone of you have the Atrix HD on the stock ROM with that app, for you to go into your settings and check to see if Smart Wifi is using inordinate data like her phone is. The reason why is simple: AT&T bundled the app into a software update for the phone and made it uninstallable. The average user is not going to figure out how to stop the app from chewing up data like that, so it's potentially costing a lot of people money. If you see similar data usage to what I'm describing, I would love it if you could post screenshots. I want to tip off the tech sites if I can corroborate this, because if this is a real issue and it goes public, we have a chance to make AT&T fix it.
Click to expand...
Click to collapse
I disabled mine. I don't know about the app itself using data (although it might download lists of AT&T access points or something), but I did see someone over on AtrixForums.com say that it seemed to make their home WiFi connection unstable when it was running. They were seeing cases where their home connection would disconnect and then subsequent data would be over the carrier connection. I tried it on for a while and generally didn't see that issue, but I saw a blip or two where it looked like the Smart WiFi app may have put the AHD's WiFi to sleep causing it to flip back to carrier data... Between that and the fact that I saw little value to the app, I disabled it.
Sent from my Nexus 7 using Tapatalk 2
I disabled that crap. Dumb app....
Sent from my MotoAHD
I use smart WiFi, but it's not in my list of apps using data. In that same list, you can disable background data if you have a data limit set. I've disabled background data for every app in the list, and it's made a HUGE difference in my data usage. Only used 114 mb this month, and the billing cycle ends in 2 days...
Deep rooted in the mAtrix HD...
http://android-gz.com
I had to disable it also, it was disabling my wifi leading to crazy data usage.
+1 , Smart Wifi was acting like a Smart Ass , i deleted it too .