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hi gurus
i have a big problem
i live in the uk, and have had my Kaiser for approx a month.
absolutely fantastic.
Only issue is that i need to regularly check my email. so i have set my settings to automatically retrieve email.
It does that superbly. but the problem lies there. i have an unlimited data plan (so called limits me to 2gb), When automatically retrieving my email every 2 hours. the connection remains and does not turn off. thus eating into my allowance and racking up a higggggggggggh bill as going over the 2gb is £1 p/mb
Any chance anyone can help me either with a reg edit or just simple settings to disconnect after checking mail. even after 10mins. or 5 mins.
please help gurus
How is the connection eating in to your allowance by just being on?
Surely it will only eat in to your allowance if it's actually downloading something...
thats what i thought but, im just doouble checking. i thought an active connection regardless of dowloading or surfing is still consuming data... maybe?
I'd assume it isn't.
There is probably some software you can use to monitor the data usage to make sure.
I'm sure somebody can recommend something that does the job.
Theres a bandwidth monitor that comes on the CD with the Kaiser.
And as far as I know it does eat some data just being on (networky type keep alive / config signals).
I have noticed this more when moving between locations (and presumably switching cells needed re-establishing the connections).
Can't say how much per day this uses though.
HIH
Joe
I don't think you are using any data (well maybe the odd byte to keep the connection alive).
Try http://www.spbsoftwarehouse.com/products/gprsmonitor/?en - I use this to track my data usage. It works well for me.
hi i have just opened my new bill from my provider and it 8 times as much as normal
apparently i have downloaded an extra 85mb of data and they now what to charge me £250
i called and asked when i did this and was told from 10pm on a friday to 7am on the saturday morning
i find this very strange as i was in bed at this time and i am sure i would have remembered doing this
it cannot be anyone else in the house hold as no one knows how to use my phone but me (wife as techincal as beans on toast and daughter is 3 and asleep at this time)
but my provider stated i did download this data
has anyone come across a tytn downloading on its own
and is their any way of recovering the history of the phones data with software installed now
help please
I am currently going thru a situation where my Kaiser connects to MediaNet for no reason http://forum.xda-developers.com/showthread.php?t=387344
I suspect that at some point during the night your phone connected by itself and remained connected. At this point I have no cause or solution except to shut your phone off at night as I do and check it during the day to disconnect. I have an unlimited data plan, but I am sure at some point AT$T will hit me with excessive data download. Hopefully I or someone can come up with something.
P.S. Have already set the Kaiser Tweaks shut off to 1 min to no avail although I have read in this forum that some of the Kaiser Tweaks no longer are effective with the new AT$T Rom update.
this happened to me and i told them it wasnt my falut and that i wasnt going to pay for it...so i made a deal with them hahaha...i said i would change my data plan (from $15 to $25) for unlimited data but i told them i wasnt going to pay for the extra charge and im a loyal and long customer so they let it slide....I paid and extra 10 bucks instead of 350 in charges hahaha
thanks
guys
NoData is great!
carlymart said:
hi i have just opened my new bill from my provider and it 8 times as much as normal
apparently i have downloaded an extra 85mb of data and they now what to charge me £250
i called and asked when i did this and was told from 10pm on a friday to 7am on the saturday morning
i find this very strange as i was in bed at this time and i am sure i would have remembered doing this
it cannot be anyone else in the house hold as no one knows how to use my phone but me (wife as techincal as beans on toast and daughter is 3 and asleep at this time)
but my provider stated i did download this data
has anyone come across a tytn downloading on its own
and is their any way of recovering the history of the phones data with software installed now
help please
Click to expand...
Click to collapse
There is a simple solution to this!
Just download and install this little app called NoData!
Then toggle your data connection and the phone will never use your sim to connect to internet, unless you toggle it back again!
I hope this helps!
branko.savic said:
There is a simple solution to this!
Just download and install this little app called NoData!
Then toggle your data connection and the phone will never use your sim to connect to internet, unless you toggle it back again!
I hope this helps!
Click to expand...
Click to collapse
Or you can just set up a dead end setting thru your connection menu in your start>connections>manage existing connections and toggle from there right? And not have to worry about "bizarre registry errors" After toggling. Seems like a good work around but being a needy SOB, I "need" to know what is causing this spontaneous connecting all of a sudden?
Hi folks, I am looking at a driod to replace my WM6.5 unit and up till now I have managed to avoid using anything that needed data, reason... I live in Australia and the telcos know how to charge for data like it was gold.
But as a LOT of the new apps and services require data then I have to look at the plans and make a stab based on expected monthly data usage...
I know, I know, how long is the piece of string......
What I am asking is can people give me a rough estimate of monthly data usage on any network with any apps enabled, I reckon with good and bad I can figure out what may be feasible for my selection.
email usage is light, web next to nothing (for now) and not sure about other services, I have wifi at home so would attempt updates and stuff there rather than OTA
Any help would be much appreciated.
Cheers
Hey
Well, not sure of my exact data usage, but it would be sure to increase 10 fold (it did for me at least coming from a blackberry). There is so much stuff that can be gained through apps that use data. Maybe you could tell us the various price ranges for the data plans and decide that way?
Aldo there are tons of apps that will monitor your data and give you alerts and such so the fear or unintentionnaly going over is slim.
Hope this helps.
Sent from my Nexus One using XDA App
Chopes said:
Hey
Well, not sure of my exact data usage, but it would be sure to increase 10 fold (it did for me at least coming from a blackberry). There is so much stuff that can be gained through apps that use data. Maybe you could tell us the various price ranges for the data plans and decide that way?
Aldo there are tons of apps that will monitor your data and give you alerts and such so the fear or unintentionnaly going over is slim.
Hope this helps.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
Thats the problem from my end, none of the telcos are helpful as such, they range from 200mb to 1gb but are ALL different in price, so one charges x for 200mb on y cap and another is double for the same 200mb but a different cap
So what I needed was someone to say what they do on an average month, 2mb, 20mb, 784mb, 3.2gb etc etc, this way i can figure out the cort/benefit ratio of cap/plan v's qouta and extras
It seems to me that many apps I use give my flexibility in this area. The main apps I use that download data are configurable of how often to check for updates. For example, I can set my weather widget to download new info anywhere from every 15 min to every couple hours. Also, syncing with gmail and other google services can be turned on and off so you could only have it on when on wifi. Twitter and Facebook apps also have settings to change how often you have them refresh the data. So if you don't use too many apps or just set all of them to only update manually you can limit your data usage by a lot.
OK, can I just ask people to actualy state
HOW MUCH DATA YOU USE PER MONTH
Thank you.
my first month, i have no idea how but i used 3.3gb.
every month after that has been around just under 1gb, except last month when i had to tether my laptop because my home internet was out for a week, the data for that month showed 1.2gb.
I have two widgets, facebook and twitter that sync about every 2-4 hours, i adjust them some times to sync less and i manually sync them if i want to read and am bored. I have newsrob which syncs my google reader articles, sometimes i have that sync every 4 hours sometimes fully manual. I have background data turned on almost all the time and gps turned on always updating my location with latitude, i have gmail and an exchange account syncing for work using ssl. i have last.fm scrobbling all the music i listen to and stream music with it occasionally, not all the time. i browse the web on it quite abit whiel sitting at home and watching movies with the girlfriend as well as look up random facts and other things i come across day to day.
let me know if you need any other input!
I use on average somewhere between 900mb and 1.2gb
Thats streaming Pandora most of the time I'm in my car, using GPS maybe 2-3 times a week and pretty heavy data usage in other ways (i.e web surfing and apps)
I don't do much tethering or downloading of large files. I have tethered a few times but nothing that I would call average.
I used to use about ~2 GB when just using it for Pandora, hulu, and browsing. Now I'm at around 7 GB since I tether.
For comparison, I used 65mb on my bb bold 9000 and now 1gb on my n1. Mostly because its so fast! I do not really stream. I only browse, email, chat and some videos. Its a lot of usage from just browsing
before froyo i ran about 1-1.5 gb a month, now ive tethered a lot and started listening to more music so im up to about 4 gb
silashack said:
OK, can I just ask people to actualy state
HOW MUCH DATA YOU USE PER MONTH
Thank you.
Click to expand...
Click to collapse
billing cycle: 7/20 - 8/19
data used: 36Mb
txt (sms to you non american types ): 16
minutes: 13
what I'm using that is data intensive:
google maps- hourly, with two 2 hour driving trips using it
gmail - it pushes all emails
email - check every 15 minutes, two additional accounts
maverick pro - uses gps and data
pandora - no usage this cycle, i usally stream at work, and i'm on vacation this week
normally, if i use pandora, it's for 4-6 hours per day, at roughly 1Mb / 15 mintues
there, hopefully you'll have an idea what a typical nexus user will burn through in a billing period.
I have a 500mb plan, and to date (over a year) I've only come close to that once.
I have Twitter refreshing every 10 minutes, GMail push, Email every 15, and Facebook every 30. Plus some web browsing (of relatively light sites). No video or audio streaming.
On average I'm around 250mb a month now, because we have no wifi at work. When I was in school (wifi on campus, and at home), I never went over 100mb. Usually less than 50.
~600MB monthly.
It consists of me tethering the laptop on the way to work and back ~2 hours a day, mostly. When I didn't use it and just surfed for fun, I'd get ~150MB monthly. When I didn't surf at all, the data apps put me at ~40MB monthly. I'm using Gmail, Gtalk and several smaller-scale apps like Astrid.
THANK YOU THANK YOU to those that actualy posted figures, the plans over here are rather stringent and no way could you support some of the figures you have indicated without incurring signifiacnt costs, I now have an idea that data costs are a priority something I have to factor in to the overall package, and unless the telco has an unlimited plan I have to read the fine print for excess charges VERY clearly.
Thank you once again
I hovered around 7-11gb a month when I was on att wireless. Their footprints issue great in Miami. I swapped to T-Mobile and they suck. Its horrible. I hardly ever touch my phone now. And it shows! I now hover around 300mb-800mb
Hello all.
I work at a Best Buy in the mobile department. Today I had a lady come in and show me that her Atrix HD had used 85 MB of her 200 MB data package. She told me that in the previous month her phone had exceeded her allowance and that she was only two weeks through her current month, and that with her old phone she had barely used the 200 MB at all.
I checked the data usage settings and found out that AT&T Smart Wifi accounted for 60 MB of that 85 MB of usage.
What I would love is if anyone of you have the Atrix HD on the stock ROM with that app, for you to go into your settings and check to see if Smart Wifi is using inordinate data like her phone is. The reason why is simple: AT&T bundled the app into a software update for the phone and made it uninstallable. The average user is not going to figure out how to stop the app from chewing up data like that, so it's potentially costing a lot of people money. If you see similar data usage to what I'm describing, I would love it if you could post screenshots. I want to tip off the tech sites if I can corroborate this, because if this is a real issue and it goes public, we have a chance to make AT&T fix it.
thelastholdout said:
Hello all.
I work at a Best Buy in the mobile department. Today I had a lady come in and show me that her Atrix HD had used 85 MB of her 200 MB data package. She told me that in the previous month her phone had exceeded her allowance and that she was only two weeks through her current month, and that with her old phone she had barely used the 200 MB at all.
I checked the data usage settings and found out that AT&T Smart Wifi accounted for 60 MB of that 85 MB of usage.
What I would love is if anyone of you have the Atrix HD on the stock ROM with that app, for you to go into your settings and check to see if Smart Wifi is using inordinate data like her phone is. The reason why is simple: AT&T bundled the app into a software update for the phone and made it uninstallable. The average user is not going to figure out how to stop the app from chewing up data like that, so it's potentially costing a lot of people money. If you see similar data usage to what I'm describing, I would love it if you could post screenshots. I want to tip off the tech sites if I can corroborate this, because if this is a real issue and it goes public, we have a chance to make AT&T fix it.
Click to expand...
Click to collapse
Nothing on my Atrix HD shows AT&T apps using data at all, but I also skipped that portion of setup and use T-Mobile on my AT&T model.
thelastholdout said:
Hello all.
I work at a Best Buy in the mobile department. Today I had a lady come in and show me that her Atrix HD had used 85 MB of her 200 MB data package. She told me that in the previous month her phone had exceeded her allowance and that she was only two weeks through her current month, and that with her old phone she had barely used the 200 MB at all.
I checked the data usage settings and found out that AT&T Smart Wifi accounted for 60 MB of that 85 MB of usage.
What I would love is if anyone of you have the Atrix HD on the stock ROM with that app, for you to go into your settings and check to see if Smart Wifi is using inordinate data like her phone is. The reason why is simple: AT&T bundled the app into a software update for the phone and made it uninstallable. The average user is not going to figure out how to stop the app from chewing up data like that, so it's potentially costing a lot of people money. If you see similar data usage to what I'm describing, I would love it if you could post screenshots. I want to tip off the tech sites if I can corroborate this, because if this is a real issue and it goes public, we have a chance to make AT&T fix it.
Click to expand...
Click to collapse
I disabled mine. I don't know about the app itself using data (although it might download lists of AT&T access points or something), but I did see someone over on AtrixForums.com say that it seemed to make their home WiFi connection unstable when it was running. They were seeing cases where their home connection would disconnect and then subsequent data would be over the carrier connection. I tried it on for a while and generally didn't see that issue, but I saw a blip or two where it looked like the Smart WiFi app may have put the AHD's WiFi to sleep causing it to flip back to carrier data... Between that and the fact that I saw little value to the app, I disabled it.
Sent from my Nexus 7 using Tapatalk 2
I disabled that crap. Dumb app....
Sent from my MotoAHD
I use smart WiFi, but it's not in my list of apps using data. In that same list, you can disable background data if you have a data limit set. I've disabled background data for every app in the list, and it's made a HUGE difference in my data usage. Only used 114 mb this month, and the billing cycle ends in 2 days...
Deep rooted in the mAtrix HD...
http://android-gz.com
I had to disable it also, it was disabling my wifi leading to crazy data usage.
+1 , Smart Wifi was acting like a Smart Ass , i deleted it too .
I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.
turbo sucks mines going back tomorrow, I like the Moto X much better
doitinthedirt said:
turbo sucks mines going back tomorrow, I like the Moto X much better
Click to expand...
Click to collapse
While I am sure that you thought your comment was in some way helpful or relevant, maybe next time you should stick to complaining in a thread specifically for that.
I now remember why I stopped posting to these forums in the past.
I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.
stevewoodson1 said:
I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.
Click to expand...
Click to collapse
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.
Thanks for the info. I'll call tech support tomorrow so that we have additional visibility.
Manjews said:
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.
Click to expand...
Click to collapse
I have been having a similar issue, I've been having these small amounts of data being used while on wifi. went to the verizon store after speaking with a person over the phone. Lady on the phone said that it was normal... :/....so I went into the store. Guy said it might be an app but I've never heard of anything using data while being on wifi!
Store guy asked how I could prove it, and most of the data happens to me around 11:00pm-5am while im at home asleep!
He insisted on hard reset and to test the apps out, trying to avoid that tho. Maybe I'll have better luck with that number you posted.
At least it not just me!
Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.
I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?
stevewoodson1 said:
Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.
Click to expand...
Click to collapse
It is good to hear that they have had other complaints. I was thinking about trying to swap mine too, I have the 32GB in black kevlar. Wouldn't mind going to the 64GB but for some reason I just can't decide if I am going to like the Ballistic Nylon.
landtuna said:
I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?
Click to expand...
Click to collapse
I did not use the migrate app myself. That was actually one of the apps that I disabled pretty early on so I don't believe that was the cause of the data usage in my case.
Strange as it sounds I am glad to hear that more people are having the issue, at least this way I know I am not crazy.
Hopeful we will hear something semi-official from Verizon or Motorola on this soon.
I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?
onewhowaits said:
I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?
Click to expand...
Click to collapse
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.
Manjews said:
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.
Click to expand...
Click to collapse
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me
onewhowaits said:
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me
Click to expand...
Click to collapse
I have been running android phones on Verizon for over 5 years and I have never had an issue with data usage before. While I guess it is possible that an app could connect over cellular while wifi is on, it has never been an issue before for me at least.
I did find this post on verizons forums.
https://community.verizonwireless.com/thread/821949?start=0&tstart=0
Looks like other people have been having similar issues and Verizons response is simply to "check your data usage and disable anything running in the background". Really hoping we get more of a response then that.
I also wanted to upload some screen shots of this issue so others could see exactly what we are talking about. Before I got the Turbo on the 2nd. I had around 400MB used on my data plan. Currently I am at over 7GB used, however the android data usage tells a different story.
I'm having a similar issue
When i activated my phone last week, I was on wifi as it was restoring all of my apps. I can't remember if i had started the motorola migrate app or not, but within the course of 5 minutes, i got a txt for 50% data usage warning and then 75% data usage... my account claims that i used 1.1 gigs of data during that time, but my phone only showed ~100MB during the first day of activation (actually, mobile + wifi usage during that initial day was only ~500MB).
I talked with the service rep over the weekend (i guess not a real tech support guy) but he couldn't tell me much. My cycle ends tomorrow, and I just increased my data plan from 4 to 6GB for $10 less a month through a customer loyalty thing, so i figured I would be set and that the initial issue was a fluke... today, though, i checked again to compare Verizon's accounting vs. my phone's and they are reporting another ~300MB over what my phone says (Not including that initial 1.1GB spike).
Now, i'm ~100MB from my plan limit, so for today i've just turned off mobile data completely... will be interested to see if their number goes up mysteriously when i'm definitely not using mobile data.
Hopefully this is something that gets fixed relatively quickly with a patch as someone else on the forum mentioned....
This is a strange issue for sure. Good luck to those of you that have this problem. Although both my wife and I are using more data than we normally do so far (which isn't uncommon with a new phone) both of our usages match up within a few MB on our phones and MyVerizon. We did not use the Moto Migrate thing but we did both sign into the VZW Cloud app for the first time. I disabled most of my bloat, but she didn't disable any of hers so that doesn't seem to be a factor.
Sent from my XT1254 using XDA Free mobile app
[/COLOR]
Manjews said:
I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.
Click to expand...
Click to collapse
I think I got some clarity on this issue. I was having the same problem, 4G LTE data being used even though I was connected to wifi. I called the techs at Motorola and was told that this phone does not stop 4G data from being used when wifi is connected. They said you have to manually turn off mobile data to have data ran through only the wifi. They told me to download an app called wifi matic from the play store which would do this automatically whenever wifi was connected. I told them in the 6 years I have had android phones it has always been done automatically. The guy told me it all depends on how the phone is setup and that the turbo was not designed this way. Is it just me or it that not completely ludicrous? We as users have to turn off our mobile data when connecting to wifi just so data doesn't get used on both? I'm beyond frustrated especially because this wasn't disclosed. I ran through my entire 2GB data allotment with Verizon in 8 days because of this.
I called Verizon and explained the situation. They are upping my data for the month and I'll install the app Motorola recommended to prevent this from happening in the future. It's just really frustrating I had to go through all this to find out Motorola dropped the ball.
I always do that anyhow. I figured everyone did. so reading this thread I thought y'all were saying your phones were using data when you had data turned off. I was starting to get worried.
I'm calling BS on that explanation because there are people not experiencing this issue at all. For example, I have had a few VERY heavy data days while I spent the entire day at home and neither android nor VZW say that I used any of my data plan on those days.
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