Database Develop

Wing - Data - not working after new IM+ install

so as i have posted b4 with my problem
the data just stoped working
i fianlly figured out what the problem was/is again
the new v of im+ 4.53
after install and disconnect of it
i no longer have any data function
im uninstalled no change
emailed them about it..
im thinking some sort of reg problem?
any one of your wing brains know how to fix this?

I never unistalled IM+. I just reflashed with a new ROM and installed it. I suggest you do the same. If you're running the stock T-Mobile ROM, you'll be MUCH happier anyways.

It may be, bc the moment IM+ stops using the data connection, it tells the phone to disconnect it. Try going to the comm manager before and after you run IM+ and see if the data connection is open before and then check it after. The program might just be closing the data connection and you just need to reactivate it.
Also, if you're convinced the problem lies with IM+, go to their site, and see if there's something in their forum or report it.
http://www.shapeservices.com/en/products/details.php?product=im&platform=pocketpc
Personally, I use PALRINGO for instant messaging.

ok, well on a fresh restart of the phone [power cycle] data connection is greyed out. soit seems data is disabled now
further more, if i try to connect right now, and it trys and fails, i dont get calls.. so i have to restart..
last time this happened i flashed up to open touch and still had the same problem
so how do i get the data connection active again, with out making my wing fly into a wall

in commanager "data" is allways greyed out!!!
it is only available for DISCONNECTING.
i don´t know why but it was like this all the time. also with wizard. no way to establish a connection manually. only by using IE or any other gprs-needing program.

yea i noticed the its greyed out after, this is annoying
i emailed shape services - waiting for there mail back now
any one have a install cab for the older version of im+
the one b4 they added myspace being 4.53 [current]
i want to try to set back one version and see if it works
but i dont think it will bc PIE will not connect - with having that totally removed from the phone
as i said this is the 4th time this has happened now and really dont want to go to my 5th repalcement wing..
installing the htc home 5 and black theme has gotten annoying so many times lol

BUMP so people can help me i really dont want to go for a 4th replacement

Damn, you've had to replace your phone four times?

hidavi said:
Damn, you've had to replace your phone four times?
Click to expand...
Click to collapse
for this same thing every time
data stops working
they send a replacement
atleast some good has come from this. the first time i had to ship the phone i went ot the local ups store, the 2nd time it happened i went and they know me already - had a help wanted sign, filled the app out and got the job
so thanks to defective phones i got a new job... which will be nice when it comes to having to ship the this one back when i get my next replacement..

^Wow. An act of God maybe then cuz these phones are of high manufacturing quality.

Ive had to replace my Wing 4 times since I bought my first one in June.
MMS wouldn't send at all
TouchScreen stopped working
Earpiece stopped working
and I can't remember why it was replaced the other time.

yea on my 4th. im gonan try opentouch and pray. if not the wings going for a flight...

no one has any clues to how to fix this with out a replacement again!?!?
i really dont want to spend another 3 hours on with pda tech for them to say the normal oh its the network sorry, blah blah , ok repalcement

Are you running stock rom? or have you upgraded?

last time this happen i was on stock - went to open touch 2.4 didnt change anything.. so i ruu'ed back to stock b4 i sent it back
it happens on stock..
and stays with any upgrade i do

I dunno man. hard to say without being there personally. The Stock Rom sucks, and on top of that Tmo blocks ports and **** ...
When you installed Touch IT, did you run the network wizard to set up the correct settings?

yea did the whole 9 yards and nothing... phone just ahtes me
i would just go for a sidekick but i went n spoiled myself with the touch screen [this is my first] and i dont think i can go back to something so simple
just need a wing that will work and stay working

I'd say go with the exchange I guess.

duprade said:
I'd say go with the exchange I guess.
Click to expand...
Click to collapse
lucky number 5 i guess?!
lol
arg i dont wnan spend another 5 hours on the phone with those drones at the cs centers

I know man, I've been there.

What app is using GPRS?

I recently installed SPB GPRS monitor as I found I was using up quite a lot of data each month on GPRS downloads.
I checked the report today and found that my Diamond had received 450kb of data between 2-3am this morning...whilst I was asleep...WTF???
What is frustrating is that I have wi-fi at home and any data downloads should be using that instead.
Does anyone have any suggestions as to how I can find out what app(s) is using grps? I have checked the usual suspects such as weather, GPSfix, etc which are all set to manual updates. I also didn't have any other apps running at the time.
The problem is a moot one as I recently changed my data bundle with Orange so I'm unlikely to exceed my new limit, however it would be nice to know. I've also just downloaded NODATA which might also solve the problem.
Thanks for any help you can give.

Hi!
First you should try NoData. That little program help me to save money. You only enable data connection you use. NoData doesn't handle the WiFi connection, it only handle "dial in networks".
Which application use the GPRS Connection? There are a lot of applications. I think it could be the daily wheather forecast download.
CU, dc7os

I would be curious to know myself. I got my phone in the evening and started an unlimited data plan for it the next morning when AT&T call centers opened up. I did very little with the phone that evening, plugged it in, swiped around tf3d a little bit and thats about it. I didnt actually go on the internet and browse, download videos, or anything else that would seemingly account for the 4500 kilibytes of data it downloaded on its own hook that night. To the tune of 50 dollars as it was not covered by my data plan which wouldnt start till the next day. I called customer service when the bill came and they immedietly offered to throw the charge out. Score one for the often maligned AT&T customer service. Im now covered under unlimited data but I still wouldnt mind knowing which program is going out on the town and partying at night.

BUMP.
After a bit of investigation, I think the culprit might have been the RSS Reader application which was set on auto-updates. Although why it used GPRS and not the wi-fi I'll never know.
Anyway, NODATA is great and is really helping.

ATT Tilt Connection Sharing/Tethering Question

I used a downloaded CAB to enable Internet Connection Sharing on my Tilt.
I selected "MEdiaNet", turned off USB Connections in ActiveSync, and it's working as a modem. Congrats right?
Well, I'm worried that if I use it I'm going to get a monster bill from ATT.
I already use the browser on the phone all the time. Sometimes for hours at a time when I'm on the road, so I already have an unlimited PDA data package. I'm pretty sure there's some rule where I have to add laptop connect, but I'm wondering if anyone else has done this without having laptop connect and what the result was, billing wise.
I don't want to pay $60 just to use my PC to logon to non-mobile/flash sites, but it sure would be handy.
Any help would be appreciated.
Thanks!

Yeah others have done this and we have talked about it in previous threads.
http://forum.xda-developers.com/search.php?searchid=24147543

yea this has been discused many times.
My good friend works direct for ATT corporate, att doesnt care how you use the data as long as you dont go over 5gigs in a month, once you hit the 5 gig limit you are put on a watch list to see if you do it again, if you do it again then they send you a letter saying hey your using to much data, if you do it again after the letter they make you upgrade or discontinue your service. they have no way to check if you are tethered.

Data on Roaming

Anyone got any experience of how reliable the 'no data services when Roaming' setting is?
Going abroad next week and taking the N1 for the first time. It's easily the most deeply web integrated phone I have had... so I am concerned about getting hammered from the 3.00 GBP per MB data charges if the setting isn't completely fool proof.

digital_elysium said:
Anyone got any experience of how reliable the 'no data services when Roaming' setting is?
Going abroad next week and taking the N1 for the first time. It's easily the most deeply web integrated phone I have had... so I am concerned about getting hammered from the 3.00 GBP per MB data charges if the setting isn't completely fool proof.
Click to expand...
Click to collapse
Quite reliable. It pretty well shuts things down. For added peace-of-mind, you can always fully disable data services as well

just do the code and disable all data its something like *#*#36 etc...

Cheers guys. Didn't know about the code; I'll do some investigating!

digital_elysium said:
Anyone got any experience of how reliable the 'no data services when Roaming' setting is?
Going abroad next week and taking the N1 for the first time. It's easily the most deeply web integrated phone I have had... so I am concerned about getting hammered from the 3.00 GBP per MB data charges if the setting isn't completely fool proof.
Click to expand...
Click to collapse
I've been abroad twice so far this year with my N1, one 4 day trip not using data, one 7 day trip with occasional use. I used the setting both times to enable and disable data as required. Billing for the second trip has come through and shows the data use I was expecting so I'm confident with its reliability.
The only thing I did in addition to the setting, was remove my Facebook and Twitter widgets, and toggle Airplane mode off and on after changing the roaming setting (I've no idea if this was needed but it made me feel better lol).
Enjoy your trip

My Nexus One ends up roaming 2-3 times a day every workday for me. It's never used a drop of data when I'm away from the UK.

Mystery data usage

I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.

turbo sucks mines going back tomorrow, I like the Moto X much better

doitinthedirt said:
turbo sucks mines going back tomorrow, I like the Moto X much better
Click to expand...
Click to collapse
While I am sure that you thought your comment was in some way helpful or relevant, maybe next time you should stick to complaining in a thread specifically for that.
I now remember why I stopped posting to these forums in the past.

I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.

stevewoodson1 said:
I maybe having the same issue. I received my first data usage limit text a few days ago. At first I thought it was due to my other line being used by my daughter but she has been in a Wi-Fi only area so it has to be on me. I'm always on Wi-Fi when I'm home and that's where I received the data usage notification. I ended up adding 2gb just to get me through a couple of days. Let me know what technical support says. I'd really appreciate it.
Click to expand...
Click to collapse
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.

Thanks for the info. I'll call tech support tomorrow so that we have additional visibility.

Manjews said:
I will let you know. They said they would follow up with me at the end of my billing cycle (the 15th).
I have been trying to reproduce the issue so I can provide them more information about when it is happening but it seems intermittent. When I called they did upgrade my plan to 10GB (from 2GB) for the rest of the month and credited my account for the difference to get me through my billing cycle so that might be worth it to give them a call. Also, if more people report an issue they might look a little deeper into it.
If you call I would recommend using this number, 866-221-4096. That is the direct line to their tech support. That way you don't have to go through the stupid basic troubleshooting that their tier 1 techs make you go through.
Click to expand...
Click to collapse
I have been having a similar issue, I've been having these small amounts of data being used while on wifi. went to the verizon store after speaking with a person over the phone. Lady on the phone said that it was normal... :/....so I went into the store. Guy said it might be an app but I've never heard of anything using data while being on wifi!
Store guy asked how I could prove it, and most of the data happens to me around 11:00pm-5am while im at home asleep!
He insisted on hard reset and to test the apps out, trying to avoid that tho. Maybe I'll have better luck with that number you posted.
At least it not just me!

Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.

I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?

stevewoodson1 said:
Update... I spoke with tech support this morning. The support specialist was extremely helpful. She noted that there were several other complaints specific to the data leakage and idle battery drain (both of which I deal with). She ran a remote diagnostic on my hand set and found that I was running with only 18% of available RAM left. She said there is definitely something running in the background that is taking up significant resources and possibly data, but when she checked my phone she could see that I have turned off virtually all extraneous apps and that there is no way the phone should be working that hard. Motorola has been made aware of the data leakage issue and it's expected to be addressed with a software update in the next few weeks. The idle battery drain may be tied to this as well. During my 10 minute call to tech support, I burned through 3% battery which tech support stated was too much. I may swap this device and see if my problem continues with another Turbo.
Click to expand...
Click to collapse
It is good to hear that they have had other complaints. I was thinking about trying to swap mine too, I have the 32GB in black kevlar. Wouldn't mind going to the 64GB but for some reason I just can't decide if I am going to like the Ballistic Nylon.
landtuna said:
I also had the data leakage issue while connected to WiFi. It happened my first day, and because my plan was pro-rated to the rest of the billing cycle and it was near the end of the billing cycle, I quickly blew through what was left of my allotment. The Verizon rep on the phone switched me to the non-prorated allocation for the last few days of the cycle.
I haven't seen data leakage since. I wonder if the Motorola Migrate app is what burned through data. Did everyone else here use that?
Click to expand...
Click to collapse
I did not use the migrate app myself. That was actually one of the apps that I disabled pretty early on so I don't believe that was the cause of the data usage in my case.
Strange as it sounds I am glad to hear that more people are having the issue, at least this way I know I am not crazy.
Hopeful we will hear something semi-official from Verizon or Motorola on this soon.

I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?

onewhowaits said:
I got off the phone with a tech guy at lunch, he was telling me that they hadn't had anyone else report this issue :/ he also said that apps that run in the background will still use data instead of wifi while connected to wifi which doesn't sound right to me, though i've never had to manage my data so closely before.
does that make sense to anybody else?
Click to expand...
Click to collapse
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.

Manjews said:
Sounds, to me like he had no idea what he was talking about. I have never had an android phone use data like this when connected to wifi. What number did you try calling?
As I mentioned before I was getting similar responses from their tier 1 support. This number goes straight to their higher level tech support, 866-221-4096. I would recommend giving that a try if you haven't already. If you did try that number I would personally try calling back to get someone else. Not all support techs are created equal.
Click to expand...
Click to collapse
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me

onewhowaits said:
That was the number I called, I might try again later today.
So just to be clear if im on wifi even background data consuming apps shouldn't be using my data right? I would never had thought that before but that's 2 verizon "techs" that have told me now that apps will still use data in the background while connected to wifi. Sounds retarded to me
Click to expand...
Click to collapse
I have been running android phones on Verizon for over 5 years and I have never had an issue with data usage before. While I guess it is possible that an app could connect over cellular while wifi is on, it has never been an issue before for me at least.
I did find this post on verizons forums.
https://community.verizonwireless.com/thread/821949?start=0&tstart=0
Looks like other people have been having similar issues and Verizons response is simply to "check your data usage and disable anything running in the background". Really hoping we get more of a response then that.

I also wanted to upload some screen shots of this issue so others could see exactly what we are talking about. Before I got the Turbo on the 2nd. I had around 400MB used on my data plan. Currently I am at over 7GB used, however the android data usage tells a different story.

I'm having a similar issue
When i activated my phone last week, I was on wifi as it was restoring all of my apps. I can't remember if i had started the motorola migrate app or not, but within the course of 5 minutes, i got a txt for 50% data usage warning and then 75% data usage... my account claims that i used 1.1 gigs of data during that time, but my phone only showed ~100MB during the first day of activation (actually, mobile + wifi usage during that initial day was only ~500MB).
I talked with the service rep over the weekend (i guess not a real tech support guy) but he couldn't tell me much. My cycle ends tomorrow, and I just increased my data plan from 4 to 6GB for $10 less a month through a customer loyalty thing, so i figured I would be set and that the initial issue was a fluke... today, though, i checked again to compare Verizon's accounting vs. my phone's and they are reporting another ~300MB over what my phone says (Not including that initial 1.1GB spike).
Now, i'm ~100MB from my plan limit, so for today i've just turned off mobile data completely... will be interested to see if their number goes up mysteriously when i'm definitely not using mobile data.
Hopefully this is something that gets fixed relatively quickly with a patch as someone else on the forum mentioned....

This is a strange issue for sure. Good luck to those of you that have this problem. Although both my wife and I are using more data than we normally do so far (which isn't uncommon with a new phone) both of our usages match up within a few MB on our phones and MyVerizon. We did not use the Moto Migrate thing but we did both sign into the VZW Cloud app for the first time. I disabled most of my bloat, but she didn't disable any of hers so that doesn't seem to be a factor.
Sent from my XT1254 using XDA Free mobile app

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Manjews said:
I have had my Turbo for a week now and so far I am loving it.
However I am having a very strange issue. I started downloading GTA:SA from the google play store the other day. I was home so I was connected to wifi, the play store even prompted and I selected the option to only download over wifi. However about half way through the download I started getting data usage notifications from Verizon. It seems as though the Turbo is somehow using data when connecting to wifi. The strange thing is that the data usage section in Android settings don't show any spikes or data usage out of the ordinary.
Currently the data usage section shows only 0.5GB of data used since I got the phone (about 9.2GB on wifi). However according to Verizon tracking I have used nearly 5GB!!
Has anyone else run into this issue?
Edit: I ended up getting in touch with Verizon tech support. They can't seem to determine what is going on either, they could see that I was connected to wifi when the data usage was occurring. They opened a ticket with their engineering team on this and said they would let me know what they find. I will update this thread when I hear back from them
Would still be interested to know if anyone else is experiencing the same issue.
Click to expand...
Click to collapse
I think I got some clarity on this issue. I was having the same problem, 4G LTE data being used even though I was connected to wifi. I called the techs at Motorola and was told that this phone does not stop 4G data from being used when wifi is connected. They said you have to manually turn off mobile data to have data ran through only the wifi. They told me to download an app called wifi matic from the play store which would do this automatically whenever wifi was connected. I told them in the 6 years I have had android phones it has always been done automatically. The guy told me it all depends on how the phone is setup and that the turbo was not designed this way. Is it just me or it that not completely ludicrous? We as users have to turn off our mobile data when connecting to wifi just so data doesn't get used on both? I'm beyond frustrated especially because this wasn't disclosed. I ran through my entire 2GB data allotment with Verizon in 8 days because of this.
I called Verizon and explained the situation. They are upping my data for the month and I'll install the app Motorola recommended to prevent this from happening in the future. It's just really frustrating I had to go through all this to find out Motorola dropped the ball.

I always do that anyhow. I figured everyone did. so reading this thread I thought y'all were saying your phones were using data when you had data turned off. I was starting to get worried.

I'm calling BS on that explanation because there are people not experiencing this issue at all. For example, I have had a few VERY heavy data days while I spent the entire day at home and neither android nor VZW say that I used any of my data plan on those days.
Sent from my XT1254 using XDA Free mobile app