Long time lurker, first time poster.
I woke up today to see my captivate screen showing blank screen (active black screen with buttons lighted up) being unresponsive. It was on it's charger from the night.
I pulled the battery to shut it down. It rebooted. I thought nothing about it until I tried to use it about an hour later.
I have had it on stock Froyo, with no root. Never have flashed any other ROM besides updates through kies.
Problems and things I've noticed so far:
No puzzle lock screen. Can't find it under "set screen lock". Only None, Pattern, PIN, Password available.
Home button and search button do not function(they light up like they are pressed, but not action occurs in any apps or home screen).
No data. Usually i'd see edge or 3g, but I have no data connection.
Text messages wiped. None available through "Messages"(though call log shows history of messages).
Keyboard was on stock android rather than swype(since changed back to swype).
Holding power button only shows "Power off" option. Before there was at least Airplane mode.
GPS was on(I hardly ever use it).
Location settings seemed to be default("use wireless networks" was unclicked)
Most other settings/app data seems fine.
About phone info:
Model Number: SAMSUNG-SGH-i897
Firmware version: 2.2
Baseband version: I897UCKB1
Kerner version: 2.6.32.9
Build number: FROYO.UCKB1
Click to expand...
Click to collapse
Other related things:
Day or two before I received a text message from AT&T to download Kies and use Froyo(Don't remember exact wording, lost the text message, but something to the effect it looked like a mass mailing text to update to Froyo using Kies). I was already on Froyo(flashed as soon as I found out it was available few months back).
I also got a text message about downloading their at&t app to manage my minutes and pay my bill(also already had that app).
My Captivate would randomly freeze/unresponsive a few times, but I didn't think much of it.
Google Music app seemed to randomly start playing the audio file i paused(just in my pocket, or once when i put headphones in to make a call).
Searching the forums, haven't found too much related.
One thread suggested using "home switcher", which I have tried(both Froyo and regular versions, though can't press home button for Froyo version). Neither seems to know what my default Home App is, but it only sees TwLaucher(I only have TouchWiz).
Tried installing an alternative launcher(ADW,LauncherPro), still no home/search button.
I'm without my computer for the weekend, so I can't backup my files and reset to factory just yet.
Anyone have any thoughts to fix this or know what may have went wrong?
I might finally make the jump to a Custom ROM if it'll fix this.
Yes, you should either flash a custom rom or do a factory reset. I will say an event similar to this, also involving text messaging, is what made me make the leap to Assonance, and then Serendipity, and I haven't looked back.
Sent from a state of Serendipity
At the least, try a master reset.
You're not alone....
Two Saturdays ago, I woke up, grabbed my phone to see what time it was and my phone was going haywire. It as blinking, flickering and rebooted on its own a couple of times...without me touching it.
When I DID manage to access the phone after a reboot there was no connection. I couldn't call, send/receive texts, nor could I access most of the features (during one of the haywire moments, the phone popped open my "Gallery" folder and started running a slideshow and then shut down. Again, all without me touching it!) There was a distinct blue circle with a slash where the 3G bars used to be on the top right corner of the phone.
I did a factory reset and didn't help. Wiped everything off the phone, but the device was still going nuts.
I got the phone in mid-December and have absolutely pampered that thing. Never dropped, never scratched, never abused. So I was surprised when I took it into the AT&T replacement center that the lady told me that my battery was wet! Not the phone, but the battery. Those two white-that-turn-pink indicators are so close to each other on the phone that I can't see how one gets wet while the other doesn't.
So they give me a new phone. One thing I noticed right away was that my data usage went WAY UP with the new device. To put it in perspective, I used 100 mb of data in 29 days and 64mb IN ONE DAY with my new phone. I thought it may be a one-time fluke, but it's not. I am only 10 days into my new month and am already at 164mb out of 200mb in my plan. I have NEVER used 164 mb in the 6 months previous, let alone in 10 days.
Fun's not over yet. I noticed a lot of crashes and "Force Closes" with the new phone too. I didn't even have any apps downloaded yet and things were still crashing. Last night I pull my phone out to take a picture and...nope. Screen was all kinds of whacked out and it crashed. And still does now every time I open the camera function. I managed to get in camera mode fast enough to do a reset, but didn't work. The screen is fine otherwise. So looks like I'm back to A&T tomorrow for another round.
I'm glad you posted this, cause the same morning all this happened -- literally, within 10 mins of me waking up -- my computer (brand new - 2 days old) went berserk and shut off and my stereo started flipping channels, turning the volume, treble, bass up and down..BY ITSELF without me touching ANYTHING! It was pretty freaky. I wondered if I was struck by lightning the night before.http://media.xda-developers.com/images/smilies/eek.gif
I was finally able to get back home today and do a factory reset. This (somewhat) solved the problem. Everything is mostly back to normal(home button and search button work on home screen, lock screen is there).
Lost a couple of game saves as I had no method to pull a save file(was doing adb pull on some known file locations).
I did run adb logcat before resetting, and home button and search button seemed to trigger something, just not follow through(Search button did work in a card game as a forward button and home button worked in the kies app to exit, just never as a return to home button in apps).
I'll be looking to root and flash a custom ROM, especially root so I can do a proper backup in case anything like this happens again.
I just want to say thank you posting in q&a and doing research before and after your flashing started. Then searched after your problem. You're a new member of a breed that are few and far between. I will hit your thanks when I get on my computer, app doesn't have it. You will go far here.
Related
The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
------------------------
My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.
Man... just hard reset/flash a new rom and be done with it.
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM
tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
Click to expand...
Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay
Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.
Sounds to me more like a hardware issue, perhaps with your SD card.
I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....
My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....
Hi,
I have a rooted GT-i9000m (bell Galaxy S Vibrant). I used the one click lag fix to root my phone and it works fine.
A few days ago out of no where all the apps started auto closing as soon as i opened them and then both the menu and back touch buttons lit up and the screen went black. I held the power down till it rebooted only to get and error with com.android.calendar even tho I never use the app. When it finish's booting none of my installed apps are showing.
The first time it happened with com.android.app and I did a full wipe and factory reset and just reinstalled everything.
Ideally I don't want to system reset to factory settings again and lose all my files and notes that i copied back on to the phone 2days ago...
Please note I have tried clearing the data for the calendar app in settings -> apps and i cleared the calendar back up. My problem is that none of my installed apps are showing...
(Update) I also cant reinstall or update apps due to a Installation error - Insufficient storage. But there's room on both SD cards. I also set 850mb for apps when i did the one click lag fix and i don't have 850mb of apps installed.
(Update 2) I did a factory reset again this time i didn't format the internal and external SD cards. (It works like new again) Thus I got to keep all my personal files and ring tones ect. The only thing that was deleted that I didn't back up is my Notes. This leads me to my new question whats best for backing up apps on a rooted SGS (bell Vibrant)?
If anyone has answers they would be much appreciated.
i had the same problem
install rom manager from the market place
there is a option in there "Fix Permissions" just run that and it will fix it up for you
only takes 1-2min to run
Tried what you said but i cant install anything... I get Installation Error - Insufficient storage available.
I now understand the cause of the problem. I change my battery once and some times twice a day. At first I would wait for the long shut down (untill the screen goes totaly black) and then take off the back and swap out the battery. At least 3 times the phone would boot up and ask me for the network unlock code (I bought the unlock code directly from bell for 75$). I found this rather annoying so i tried just taking the battery out wile it was on (idle) and it appeared to work flawlessly at least 20-30 times before the phone would start to do an endless force close loop cycle. This kept forcing me to do a factory reset on the phone. I can only assume the one click lag fix and my disregard for the need of the shutdown before removing the battery must be all the cause of my problems.
I will try and see if my phone is more stable with out the one click lag fix.
nope that is not the cause of the problem
but it sounds like you are another victim of the lag fixes that is killing your internal SD card.
not the fault of the lag fix, it just make the problem apear sooner than later
I have been having a similar issue and I'm using Voodoo lagfix. I think it's because I took the battery out before it had completely shut down.
read this
http://forum.xda-developers.com/showthread.php?t=793404
Well the phone bit the dust today. I opened up google maps to look up an address and it crashed with the usual error. So i rebooted the phone and now it stays stuck at the boot logo. (the glowing S with both touch keys staying lit) So i did the recovery thing again but this time I had to do the Vol-up + home + power in order to get the phone working some what. IDK but it wont let me log into my google account to sync my contacts. My APN settings are correct and working and I even tried off my Wifi at home. I'll just hope its a google problem and not my phone acting up. Thanks for the pointer to the bad internal SD. That may be the problem kinda hard to prove it to Samy thoe...
I get force close errors after about 4-7 days of use. Now its gotten worse. A few days ago I was looking up an address and my phone crashed and rebooted it self. It then hug at the S boot logo for 20mins. I got to my friends apartment building to find my phone still stuck at this boot logo. I couldn't remember his apartment number or buzzer code... Normally i just check my contacts list and buzz the code. I was standing out side in the Canadian fall cold wind trying to get this phone to work... OMG i almost just smashed it on the spot. Anyways I remembered about something i had read on this forum about the recovery mode ( i had used it to root ) so i tried that out got the little menu and tried every option before having to do the dreaded factory reset. Well nothing work with the exception of the factory reset it got my phone working in about 5mins... LOL
Anyways I thought I might try upgrading the firmware when I got home. What a mistake... I cant control my phones MP3 player via my bluetooth car stereo any longer. Tried everything even a factory reset and formatting the internal and external SD's. I tried running it with out rooting it again and with out the lag fix in hopes that I wouldn't get a force close error. Wouldn't you know it about 5 hours after the factory reset un-rooted just after i finish coping over all my music. I get a force close error! So I tried again and this time the phone ran for about 30hours before it started giving me force close errors about the email now...
Sigh I've tried just about everything in my power to make this phone work. So I assumed it must be the phone... I called Samsung up to get a RMA going... Wouldn't you know it they tell me that I have to call my carrier to get it RMA/repaired. I try to explain that I bought the phone with out a contract and bought the unlock code from Bell so I could use it on Fido. They tell me to call Fido... ROFL Fido wouldn't even give me their APN settings when i got this phone so knew they would be of no help. They don't even have one android phone in their line up i tell the sammy rep. So they tell me I should go back to the Bell store I bought it from to get it repaired/RMA'ed.
I doubt Bell will be of much help but here's hoping.
Do you think my phone is broken, bad flash, buggy memory, ect and needs to be RMA'ed?
Update...
I got my phone back from repairs 2 weeks ago. They flat out replaced the phone for a new one. This was a huge headache for me because the new one wasn't unlocked. Took Bell 2 hours to get the new one unlocked wile my wife waited out side double parked downtown! (I thought it would be a quick pick up and I would be out) The blue-tooth works flawlessly again!!
Much to my dismay the replacement phone has started acting up much like my first one did. It gets several force close errors a day and has gotten to the point where it no longer can send or receive text messages (using Handcent). The stock Music Player app also force closes at random with more frequently. It looks like I got another Lemon. This time around I did NOT root, lag-fix, or flash firmware. I will be sending it for repairs as soon as I can afford to buy another phone to use wile this one is off at repairs. My back up phone is a 3~ year old Iphone3g that my son has made his... (cracked screen, vol rockers dont work, power button is jammed in, the LCD screen it self is bleeding on the top edge)
The Vibrant never let me down other than as a phone. As a divx player or using all-share it rocks! I use these features A LOT to play my 720p divx movies on any TV or the projector in the bedroom .
with that being said I might keep the phone just as a portable movie player to bring from place to place and put my sim in something more stable.
I am a broadcast engineer and have been a Linux user for the last decade. So when Android hit it was only a matter of whose device. After a lot of research and waiting for 6 months for the initial “teething pains” to pass selected the Captivate for several reasons.
As a broadcast engineer 24/7 reliable cellular communication with data is a professional necessity not a convenience. For that reason my wife always has the same phone as I carry as a backup. If mine gets broken or unusable for any reason we switch SIMs and I am back to work. So we both received our initial “trade up” Captivates at the same time. About 25 days after receiving our phones mine started randomly shutting itself off. After three warranty replacements finally got one that stayed on. Six months later wife's was replaced due to no audio from the speaker. Later after my father past my mother merged into our family plan and choose Captivate as well.
So we have three Captivates in our family. Love the phones. Mine by my nature is loaded with “all the bells & whistles.” Lots of app, widgets and rooted. As soon as I am comfortable with my choice and feel prepared will take the plunge and try flash a custom ROM. More than likely several through ROM manager of some kind. I really like to looks of the four tap lock and other features only a custom ROM is going to get you. Besides I am a “power user,” which my wife thinks translates to “if it works, it doesn't have enough features.” My wife has a few widgets & apps as well as my mother to a lesser degree.
In the last 90 days we all three have been experiencing something that I describe as a “loop soft rebooting.” Started with my wife, she described it a “loop rebooting.” Every weekday from 10:00 to 10:20. Once I had a chance to observe I found it does not do a complete reboot. It does not show the shut down animation like a controlled shut down. Or the turn on animation like a power up after a complete shut down or OS crash. I would describe it as more like a “soft boot.” Almost like a launcher crash, but it also has to rescan the SD media. It vibrates once with the screen off or on, in use or out. then twice more, another 8 to 10 seconds another vibrator alert then the launcher appears and starts to load widgets, apps & scan media. Completely unresponsive to any key input until after the launcher reopens. The wife has never used anything but the AT&T/Samsung stock launcher. I did all the usual things. Backup, factory reset, restore. Still does it. Backup, Hard reset, restore, still doing it. Hard reset, rebuild from scratch, no restore, stayed completely vanilla, no apps or widgets at all. It still does it. Then mine started doing it. I was using ADW Launcher, switched to Launcher Pro, have even dropped down to using the original launcher since it acts like a launcher crash. No affect. Went through all the above same process with the same results. Mine does it's act between 5:00 & 5:20. About a week later my mother reported hers does the same thing between 4:00 & 4:20. Interesting side note, if we turn off the radio (airplane mode) it does NOT do it, completely stable in PDA mode. But when we turn the phone back on, it then starts the process and runs for 20 minutes and stops. I have been collecting logs off my wife and my own phone but work duties have not given me the opportunity to read through the thousands of lines of logs to find a “smoking gun.” Now in the last week we see the same activity more often and for longer periods. Because turning off the radio stops the activity there has to be a trigger from the network. It also uses lots of data during these periods. Maxed out my wife's data plan the last 3 months. We have Lookout Security installed on all three phones and it reports no Trojan's, viruses etc... Also the Hard reset should have killed anything like that. I have done hard resets three time on my wife and my own phone and rebuild from scratch now. We have left her phone completely factory fresh only adding back her contacts through Gmail. I have Titanium Backup and have tried “freezing” & unfreezing” everything I can think of. Nothing but turning off the radio seems to effect this issue.
Has anybody out there experienced anything like this???
Damn dude, can I get the cliff notes?
If you're thinking of taking the custom rom plunge, I would say to go for it. The reason I suggest this is that most custom roms will also flash a different modem, which might allow your phone to connect to the towers in a way that will prevent the hot reboots you're seeing. Just make sure to do the normal backups (Titanium backup) of stuff you want to save before flashing.
^ +1
sound74145,
yeah since ur rooted, i would suggest flashing a different modem (radio) if u don't want to flash a Dev Rom yet.
What is ur Baseband version now... i897uckb1 ?? If so try i897ucKH3.
Check the modem stickied thread. It should be attached behind the paperclip at the title of the thread.
Sent from my SAMSUNG-SGH-I897 using xda premium
hysterical
Hey all. Just grabbed a new 32 gig Edge on Thursday. Everything was working fine up until this morning. As I was scrolling through an article, the Split Screen kept coming up and going away. I thought I hit something so I paid it no mind. As time passed, it started going crazy on its own. I wasn't pressing anything, just unlocking the phone and putting it down on the table.
It was almost like there was a ghost (or remote operator) screwing with me.
I did a factory reset, thinking maybe one of the apps I installed was causing some kind of issue. Still having the same problem.
Anyone else dealing with this on their new phone?
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
ChrisFM77 said:
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
Click to expand...
Click to collapse
sorry! didn't realize there was a response here. i've yet to find a fix. it'll happen every now and again. i try to reboot it, but sometimes i can't because of it going crazy. once rebooted, it behaves for a little while.
but in terms of the back button giving me recent apps, that happens way too often.
I've had the same problem with the S6 edge 64G. After Samsung advised on a factory reset, to no avail, I spoke with my network provider who suggested a replacement sim. This worked for a few days but then back to the exact same problem as described above. Working along the lines of the sim replacement I noticed this problem occurs more frequently in areas of poorer coverage. I tried the phone in Airplane mode when I noticed the problem was occuring and it stopped straight away. Haven't spoken to my network provider since but now I'm not sure if it's a sim issue or the over heating problem.
Its hardly an effective fix having a phone that you can't make calls on so I might have to settle for the' return to samsung for repair' option.
Hope this helps a little in finding a solution
Does anyone have a fix for this. My phone started doing this whilst on charge, and I have a gorilla case, so the overheating thing made sense until I let it cool down and removed the case and it still happens. The reboot (holding all four buttons down) does not work.
Multi-screen glitch
I am having the same issue on my Galaxy s6. I installed the Multi-Window Toggle app from a developer on this site and now instead of switching in between recent apps and multi-screen, it switches between recent apps and the home screen. It doesn't seem to be related to overheating with my phone. It can be just sitting on the counter and start doing it all on its own. Very disappointed.
I'm having the same problem with my s7 edge 32gb. Haven't found a fix. If ywguys upgrade to an s7 you may find the same issue unfortunately. Its probably a software problem. Hopefully a system upgrade can fix it soon.
Hi, I have a Verizon Galaxy s6 and got the software update late last week. Since then, my split screen has gone crazy. It goes through these cycles of splitting the screen and vibrating. It is unusable when in the cycle. HELP!!!
Hi, I too started having the same issue with Galaxy S6 on ATT. Any fix for this?
I got caught in a monsoon the other day (really heavy rain) I was only in it for maybe a min and a half till I could ride my bike to cover, but unfortunately, I was soaked and so was my phone. I wiped the water off, but I noticed that some may have gone in my headphone jack because everytime I pressed my back button the multi window button would light up and then start flickering and turn off. So I turned my phone off for awhile to let it dry out and now my button is not working at all. it's been 2 days of not working and all the sudden tonight it starts opening up my recently used apps and telling me it's going into split screen mode and glitching like this 20 times or so, every couple of minutes. My S6 has gone downhill the past couple months. 3 weeks ago it stopped charging completely the battery would drain after 2 hours of regular, to minimal use and when I went to go plug it in, it would notice that I would plug a cord into it, but wouldn't charge. It did that on and off for a week. now it charges, but tells me it's over heating every couple hours. Now it's doing this glitch with the button. Kris upfront up either split screen, or recently used apps overt and over again. The button still doesn't work, won't light up, or do anything when I press it. It'll only lights up when the back button is pressed. I just thought my button was broken cause of water damage, but maybe it's a software issue?
I replaced my screen protector. Problem resolved!
Replacing or removing screen protector didn't solved my problem. I have edge 6 32gb and it's clearly not an software issue because I have flashed my phone with different firmware with odin and still the problem occurs again ....
I'm thinking this might be due to screen protector I recently installed. I had the thin one before but since adding the thicker one this has started happening. So much that the phone is almost unusable. If this doesn't work, the phone might be going out the window!
Samsung Galaxy S6 Split Screen & Apps Gone Crazy
I also have the split screen issue with my Samsung Galaxy S6 (not an Edge). I've done everything recommended up to and including a factory reset to no avail. I also removed the screen saver (which was relatively new) and that did nothing.
I also have an issue with the recent apps toggle key, which in the end, may be the real issue. The key only works randomly and lights up even less than that.
Anyone?? Any other ideas? I, personally, have reported this to the BBB and requested an inquiry since this has been a known, major issue since long before I purchased the phone in September 2015. We are in the middle of the inquiry now. Will advise as to the outcome.
This works!!!!
I have a fix but im new it wont ket me post till after ten post. Want help email me..bummer just trying to help.
[email protected]
I had the same problem. I thought it was because glass was cracked. Tried replacing the glass, and actually ended up getting an entire new AMOLED/digitizer assembly, installed it, and it has the same problem. So annoying! I can't even send texts because it splits the screen and/or opens recent apps like every 0.5 seconds. The only thing that helps is having one finger continually pressing down on the screen as the app is open, which will let me scroll with my other finger and the app wont go in to split screen. I think it is a software/internal hardware problem. Not Cool, since this is an expensive phone.
EretsimmaI said:
I replaced my screen protector. Problem resolved!
Click to expand...
Click to collapse
I took the screen protector off of my wife's s6. It was okay for a few minutes, then it started again. the same thing everyone else is experiencing. 'Can't afford a new device right now. So she has to downgrade to a s5
This fixed mine
Hi guys my sister had the same problem and I tried the toggle app and that didn't work for me but I found this vidio on YouTube on how to disable the multi window button and it worked for her! I'm not allowed to send a link but if you type into YouTube 'disable back and multitask button' it's the first one to come up. hope this works!
My samsung s6 edge has been switching between recently used apps, going into switch screen mode and both power and home buttons haven't been working consistently. If I do a force restart the buttons only work for 10 mins or so. I also did a factory reset and am currently using a replacement phone because the reset did nothing. Some people seem to think this is due to an SD card corruption, I'm not so sure. My screen is also shattered but it had been shatter 6 months prior to this problem occurring so it is not related. If I take the phone in they'd have to repair the screen as well and that will cost too much for me.
Hi, I have had this issue twice and both times I think it was moisture/humidty related. The first time it resolved itself after presumably drying out any condensation. Today I had the same issue and fixed it by blowing a warm hair dryer into the bottom of the phone for a few minutes.
Hi there
I have a really annoying problem, that happens maybe 3-4 times a week.
Take the example that just happened today, I'll be using my phone writing through messenger, and then suddenly the flow function doesn't work in swiftkey, but I could still write messages and get responses.
Then when I hit the home button my screen goes black: *Don't know how to link to pictures on a new profile*
I can still pull down the notification bar, and pressing the recent apps let me see the title for the last app I used for a split second before it goes dark again.
I can even open my camera app, through the physical button, and when I returned it looked like this: *Can't post pictures*
I can always fix it by restarting my phone twice, the first time it doesn't register the sim card, and after the second time everything is working and back to normal.
I've considered factory resetting my phone to see if that would work, but I've so many apps and settings customized, that it would take a very long time to restore, and even then I'm not even sure it will fix it.
Could it maybe a hardware issue?
It happened on 5.0.2 and still occur after the 5.1.1 update
I really need your help guys.