Database Develop

Call Quality Issues - Lack of audibility for other person

Hi
I was wondering if anyone has encountered the following problem...
When I make a call or receive a call the person on the other end of the conversation says that I sound really quiet and that they can barely hear me. I have tested this myself and found the audibility very poor.
I've a Eurpoean model, operating on the o2 network in Ireland
Please don't flame me and tell me I should have searched as I have read the other thread on "call voice quality issues" and this is a seperate issue as in that thread they claim that they sound robotic to the other person whereas I sound fine but just barely audible
Any help would be greatly appreciated as it is a major issue with the phone.
Also please ignore my signature as I haven't had a chance to update it and I've a very poor internet connection at the moment so I can't do it right now
Thanks

Hi,
I'm also using the Diamond on O2 in Ireland and I've not experienced that issue. People seem to be able to hear me fine.
Could be a firmware issue. My stock ROM was some old ME firmware but I've since flashed to 1.93.401.2 WWE. Works very well in all respects, and you never know it could help with your volume problem.

Hi thanks very much for the reply
Hoped someone else from Ireland would see my post
What radio are you using and what SPL?
Where did you find the ROM & radio? I searched for the ROM reference you gave in your last post but it showed up nothing. I'm probably not searching correctly though. I want to make sure I flash an identical version to yourself to ensure I have a successful resolution to this problem cos its driving me mad at the moment
Thanks

Hey, sorry for taking so long to reply.
I upgraded to [ROM][WWE]HTC_Europe_1.93.401.2_Radio_Signed_Diamond_52.29.2 5.12_1.00.25.05_Ship (post is here) after first flashing my Diamond with Unsigned-Hard-SPL-Diamond-OliNex from here.
Having done that, my radio is at 1.00.25.05 and the ROM version is 1.93.401.2 WWE. After putting on the HardSPL, I flashed the actual ROM but I didn't take any extra steps to upgrade the radio. Seems like it was included in the ROM update I downloaded. I see tutorials around the place for flashing a different radio, but that didn't seem necessary in my case.
I should also mention that my Diamond is DIAM100 (reset whilst holding the Volume Down key to check if yours is a DIAM100 too) as I think there are issues using certain SPLs with different DIAM versions.
Having done this upgrade, Opera is much faster and more stable, TouchFLO is very fast and smooth and everything is generally hunky dorey. The Diamond goes together pretty well with O2 Billpay and the 250mb data add on. I don't understand this iPhone hysteria where people are thrilled to have an 18 month contract for at least 45 quid a month. Go Diamond go.

thanks a million for your reply
After spending most of the day reading I managed to get the problem solved by installing hard SPL and updating the radio... I'm not sure how it fixed it but it did so I'm happy
I'm on o2 prepay... unlimited texts to any network is very appealing... would love a data package but don't want to be tied to a contract
thanks again

Good stuff.
Would still recommend upgrading the main ROM aswell though, its much more stable and smooth than the stock ROM.
Adios
Dave

I had the same complaint. Everytime I talked to someone, they complained about the quality of my phone call.
I called HTC and they said when the new ROM came out, it would help. It had something to do with the lack of 3G or another band.... I can't remember which band but the point is, for us, in the US, the choice of bands was the problem.
Now that I've updated my ROM, I've had no issues.
Mark

I have this issue. I hear the calls loud and clear but the person on the other end claims they can hardly hear me.
I'm using ROM 1.93.456.2 WWE from 7/10/08
Radio 1.00.25.05
Any recommendations on what to do?
Thanks

hi
in my case it was my microphone that was broken on the phone
i returned the phone to HTC to repair it and since I got it back its working perfectly
The way to check if the microphone is not working is to record yourself talking using the voice recorder. That will tell you if it's the microphone or not

Thanks. I checked and, although it isn't going to win any sound quality awards, I don't believe it's broken.
I'll maybe compare it to my Touch and see if there is an obvious difference before proceeding.
Hopefully it can be corrected in a software change...

I think I have the same problem. I posted it on the "Support Centre" thread.
My Diamond was working fine, I did some ROM updates with no problem. One day my wife started complaining that she could barely hear me. That was the case with everybody else. I could hear them perfectly but my voice was too low for them. Checked the volume and restared the Phone with no results. After a lot of random testing the phone came back to normal. This problem happened again a few days later and I noticed that people could her me fine when i was using the stero phones, but could barely hear me through the embedded mic on the Phone. This time only a hard reset was able to bring the phone back to normal.
Now things are worse! After a hard reset or a new ROM update the phone works fine for a few hours than the problem starts and nothing can bring it back to normal (only a hard reset).
I dont think it is a hardware problem because the phone works after the hard reset, but I tested some different ROMs an the problem persisted.
At the moment I am downloading other ROMs and RADIOs to see if it does any good. If someone has any idea I would love to hear it!
Thanks in advance.

@ Maddog
That sounds exactly the same as the way my problem progressed
I tried numerous radio's & rom's to try solve the problem and immediately after installing a new rom or radio the microphone worked (therefore i assumed it was a rom/radio issue) but like you it stopped working soon afterwards
Eventually no matter what rom I installed no one could hear me on the other end of the call and after ringing HTC they told me it must be the microphone. I sent it back and they fixed if for free. Must say I was impressed with their service

Thanks Lassykk,
Not a good news for me as my cell is from europe and I live in Brazil... well, I think I am going to buy a Jawbone2 Bluetooth headset and will try to live with the problem untill I travel back to europe on the end of the year.
Thanks.

I live in ireland and my nearest repair centre is in the UK. They were happy for me to send to the UK and they fixed it and sent it back to me with minimal fuss.
I assume you could send it to your nearest repair centre. Might be worth looking into it. You need proof of purchase though if you bought it off ebay or somewhere you didn't get a receipt
Hope this helps

[Q] galaxy s certain people cant hear me

Just got the new phone and calling all day, there are 2 people that cant hear me at all, but I can hear them just fine. Once it happened in the middle of a call.
Anything that could be causing a conflict? Any fix?

Today, after a week of issuing the phone, one person called me four times in a row and we couldn't hear each other, then I called him back and we had normal conversation. Maybe it its network problem, or something else?
Sent from my GT-I9000 using XDA App

I dont think so as none of my other friends are having the issue and they all have the same carrier
every call I placed recently, after a few minutes it mutes my end and the other person cant hear me but I can hear them
Im running JM5/JM1/JM3
If the firmware is the case, is there a way to downgrade it? I'd rather wait for Froyo official in my area before messing with it

OK I upgraded everything, the pda,modem, and csc and still the same issue.
I know its the phone as I put my sim in my iphone and it works just fine

I keep getting people calling me and hearing just silence when I don't even hear the ring, it's about every second call like that! When my wife with simple nokia doesn't jane any problems.
I get sms from carrier about someone tried to call that's how I know how many calls I miss.
Sent from my GT-I9000 using XDA App

I thought it was some conflict with the sms contacts, but I cleared it and still this issue.
This is the second phone I had. If I cant figure out this weekend, I think ill return it and just go to HTC cause this is just ridiculous. Wiping out the firmware and everything and still this issue...

Maybe its THEM, Sister had same problem with her Iphone 4. Turns out it was her callers at fault as their phones didn't support full Duplex calling or was in a congested area where the towers turned on half duplex calling mode. Theres simply nothing to be done unless you go and pay for a new cell tower

ickyboo said:
Maybe its THEM, Sister had same problem with her Iphone 4. Turns out it was her callers at fault as their phones didn't support full Duplex calling or was in a congested area where the towers turned on half duplex calling mode. Theres simply nothing to be done unless you go and pay for a new cell tower
Click to expand...
Click to collapse
cant be that
iphone 4 works just fine, pop the sim back to the galaxy s and it has the issue.
different towers (as I was out of town last night) and same issue and calling people in other cities..
and its only if I call them. If they call me, it's just fine

Buggy firmware or faulty phone.

Maddmatt said:
Buggy firmware or faulty phone.
Click to expand...
Click to collapse
cant be the firmware as it was the same with the old one.
faulty phone possible, but since I flashed it, how could I still get it repaired on warranty?

jason8612 said:
faulty phone possible, but since I flashed it, how could I still get it repaired on warranty?
Click to expand...
Click to collapse
Flash it back to the original firmware, you may need to use Odin and search samfirmware.com for the original one.

Maddmatt said:
Flash it back to the original firmware, you may need to use Odin and search samfirmware.com for the original one.
Click to expand...
Click to collapse
Ill see, but I dont think they have my operator one.

I don't know if this is me or really I found the hardware bag but I noticed that all signal loses occur when my phone sits in my pocket face outward way. Also when I keep it in right palm at the bottom part of the device, I see signal drops by two three bars, look like there is antenna placement problem, or the device was designed for left handed user.
Sent from my GT-I9000 using XDA App

I dont know.
I think Ill return the phone tomorrow or send it for service. I had the provider check, and there are no cell tower issues, so it is my phone and it's only to one or 2 people I frequently call.
My provider firmware isnt on the website.
Is there a way to downgrade to one where Kies can automatically install a new one?

OK so I've been playing a game with the service center.
First attempt - sent it off for service with explanation. They put a new firmware on and thats it.
I tested it at the shop, and same issue.
Sent it back - attempt 2.
They ran some tests and didn't find anything wrong with it. Got it back yesterday and used it for about a hr before the same problems came back.
I sent it off again to a different service center. Hopefully they will find out whats wrong.
I still have the issue where the other party with either not hear me (every so often) or after a minute it will do it.
I don't know what to do. The service center claims theres no issue, but I do have the issue. I can't return it as here in Poland there is no buyer protection.
Do I have any recourse? Is there a way to brick it where they need to send me a new phone? is there any hope left for the phone besides a new paperweight?
Oh and it isn't because I don't know how to hold a phone. This happens when I'm using bluetooth and never touch the phone to answer the call

[Q] Phone calls sound muffled to others

I am having a problem that others also seem to have on this phone, where people on the other end say it sounds like I am in a wind tunnel or several feet from the phone. My fiance has the same phone and I swapped phones with her and spoke over it and sure enough that's what it sounds like. There's a thread about it over on the sprint forums http://forum.xda-developers.com/showthread.php?t=2262648
I am on sprint but decided to take this over here because I believe there are more users on the international side of things. Basically what I would like to know is, is anyone here having this problem. On the sprint forum about this issue they said it is a software problem, however I don't believe a software problem would be consistent through rom and kernel flashes including wipes. I rather not change out my phone even tho it has a few dings and scratches because of the risk of getting one with the updated hboot and not being able to downgrade and s-off again. However I also seem to be having an issue with bluetooth, where I have to carry the phone in my hand in order to have reception, even if I so much as tuck the phone under my arm I loose all bluetooth reception to the point the headset disconnects, so I think I have a problem with the bluetooth antennae.
Does anyone else have any of these problems?

Hi, I have exactly the same problem. I have bought an HTC One without operator in France.
Sometimes, the person I'm talking with thinks I'm in a cave or tunnel, and after 30 sec (approx.), he can hear me properly. Or sometimes, he cannot hear me at all or very very low and jerky sound. This disappears if I shout few seconds over the mic, then communication is good...
I was waiting the 4.2.2 update with impatience, hoping this will solve my problem (if there was a bug correction for that), but still have the problem after updating (jerky sound which disappears if I shout, for the moment I don't have the tunnel sound problem).
Now I suppose there is a problem with the mic (which is a twin-membrane microphone to deliver distortion free), and I think I will send it back to maintenance to fix it, unless someone knows how to solve it...
Thanks for other feedback.

I am running 4.2.2 and other people have told me the same thing about me sounding muffled.
Sent from my HTC One using xda app-developers app

sizzling noise while phoning

Hi,
first i had no problem when i used my HTC One mini 2. But now everybody who calls me or when i call someone else the other one has an sizzling noise and sometimes they even do not hear anything from me. But i can here them.
Someone an idea why??

My phone also has the mic problem. Seems that dual mic in this phone is faulty.
I'm waiting for software update (which should have been in August-September). If it doesn't fix the issue, than I`ll return it to service.

I asked the telekom and they told me i need to go to an store of them. But i read in the internet, that this is not only a htc bug. It seams there are some more android 4.4.2 devices (from lg) that have the same problem. Is this an hardware problem (htc), android (google), or can this also be an app??

Hi there,
i've the same bug with my phone.
It startet with the last system update and it's a terrible thing. Almost every call has this background sound or the other side can't hear anything. A small workaround wich i found is to switch to the speaker for a few seconds and then switch back to phone...
but on the next call it's starting again.
Are there any news out there that this is going to be fixed or can we do something by our selfs?

So before the system update you hadn't this problem?? That'S interesting, because in this case there is no hardware bug :victory:
So i think you all have this version:
Android 4.4.2
Sense 6.0
Software-Number: 2.16.111.3
HTC SDK API: 6.21.
Is there maybe someone who has an newer Version/older where is no sizzling noise while phoning??

HandyBesitzer said:
So before the system update you hadn't this problem?? That'S interesting, because in this case there is no hardware bug :victory:
So i think you all have this version:
Android 4.4.2
Sense 6.0
Software-Number: 2.16.111.3
HTC SDK API: 6.21.
Is there maybe someone who has an newer Version/older where is no sizzling noise while phoning??
Click to expand...
Click to collapse
Yes, i think it's an software bug because the phone was working without any problems for the first 7 days and the bug started right after the OTA update. In addition the mic is working very well in recording audio or anything else except phone calls.
I'm running this version as vodafone brand:
Android 4.4.2
Sense 6.0
Software-Number: 2.16.161.1
HTC SDK API: 6.21
I'll get an hardware exchange on thurseday. hoping to get a fully working phone ... maybe you can get this as well ?

fireballrs said:
Yes, i think it's an software bug because the phone was working without any problems for the first 7 days and the bug started right after the OTA update. In addition the mic is working very well in recording audio or anything else except phone calls.
I'm running this version as vodafone brand:
Android 4.4.2
Sense 6.0
Software-Number: 2.16.161.1
HTC SDK API: 6.21
I'll get an hardware exchange on thurseday. hoping to get a fully working phone ... maybe you can get this as well ?
Click to expand...
Click to collapse
yes i hope so. But i need to go to my Telekom Shop and i'm on hollidays next week So i have no time at the moment
==EDIT==
Try this and make Audio test. if you have the noise for this test, too it's an hardware problem and you need to contact HTC. If not it's an software problem. (Answer from HTC).
http://forum.xda-developers.com/one-mini-2/help/htc-one-mini-2-hidden-menu-t2862144

HandyBesitzer said:
yes i hope so. But i need to go to my Telekom Shop and i'm on hollidays next week So i have no time at the moment
==EDIT==
Try this and make Audio test. if you have the noise for this test, too it's an hardware problem and you need to contact HTC. If not it's an software problem. (Answer from HTC).
http://forum.xda-developers.com/one-mini-2/help/htc-one-mini-2-hidden-menu-t2862144
Click to expand...
Click to collapse
Hey,
thanks for the tip.
i've got a exchange phone on tuesday and it's working fine so far. No problems anymore and it uses the same system version. so most likely it is really an hardware fault.

fireballrs said:
Hey,
thanks for the tip.
i've got a exchange phone on tuesday and it's working fine so far. No problems anymore and it uses the same system version. so most likely it is really an hardware fault.
Click to expand...
Click to collapse
I hope they'll send me a new phone as soon as they did for you

i also have that on the call receiver end. its fainted but noticeable.

My first handset was like this, intermittent crackling and noise, so I sent it back. Since then I've been sent and returned 4 of handsets in total, all of the others were worse than the first!
Anyone thinking about buying a HTC One Mini 2 from o2 in Gunmetal Grey - I'm pretty sure the whole box of them is shot!

[Q] Urgent help required regarding HTC One microphone

Ok so the reason this is urgent is because i purchased a 2nd hand HTC One off of Amazon and i seem to be having issues with it's mic during calls, if the issue can not be fixed by myself then i need to ask the seller for a refund ASAP.
Today i tried calling someone only for them to tell me they can not hear me during the call, i switched to speaker mode and everything was fine.
I assumed the bottom mic was faulty so i tried recording my voice with easy voice recorder and covered the top mic on the back, i was surprised to find that the bottom mic recorded my voice with no issues and it was ust as loud as my moto g which has zero problems with calls (the htc one was clearer).
I have done a search and it seems quite a few people have this issue but it's usually a busted mic, surely that can't be the case with mine or could it? I have tried cleaning it out with a toothbrush bristle.
It's fully stock unrooted and on android 4.4.3, i have done a factory reset 3 times already

fedor12 said:
Ok so the reason this is urgent is because i purchased a 2nd hand HTC One off of Amazon and i seem to be having issues with it's mic during calls, if the issue can not be fixed by myself then i need to ask the seller for a refund ASAP.
Today i tried calling someone only for them to tell me they can not hear me during the call, i switched to speaker mode and everything was fine.
I assumed the bottom mic was faulty so i tried recording my voice with easy voice recorder and covered the top mic on the back, i was surprised to find that the bottom mic recorded my voice with no issues and it was ust as loud as my moto g which has zero problems with calls (the htc one was clearer).
I have done a search and it seems quite a few people have this issue but it's usually a busted mic, surely that can't be the case with mine or could it? I have tried cleaning it out with a toothbrush bristle.
It's fully stock unrooted and on android 4.4.3, i have done a factory reset 3 times already
Click to expand...
Click to collapse
Try this >> http://forum.xda-developers.com/showpost.php?p=57466266&postcount=13

clsA said:
Try this >> http://forum.xda-developers.com/showpost.php?p=57466266&postcount=13
Click to expand...
Click to collapse
I just tried it and i think it made a difference, it's too late/early here to call anyone so i tried calling my moto g and while i can hear my voice on my moto g it is still very quite and muffled if i hold it normally next to my ear, if i speak right in front of the bottom mic it picks up sound loud and good.
Anything else i can try now other than having to return the phone back to the seller? Reviews say the call quality is great but right now my moto g is at least 5x better call quality wise
Sent from my HTC One using XDA Free mobile app

Anyone? I keep trying to test it's bottom microphone by recording my voice and it seems to work perfectly and i actually noticed it works a lot better (louder and clearer) than my moto g after i cleaned the mic out with a toothbrush but it's still not working properly in calls
Sent from my XT1032 using XDA Free mobile app

i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english

Dhamour said:
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Click to expand...
Click to collapse
Had you searched you would know that it was a common issue and there is a fix that HTC pushed out.

zelendel said:
Had you searched you would know that it was a common issue and there is a fix that HTC pushed out.
Click to expand...
Click to collapse
When did they push it out? I'm running the latest software according to my phone and the issue persists. I didn't think to try calling before updating from 4.3 Jellybean so no idea if it's just an issue with the latest software or a deeper issue with the phone
Sent from my XT1032 using XDA Free mobile app

Dhamour said:
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Click to expand...
Click to collapse
I spoke to HTC and they made me run the mic diagnostic test and they told me it's unlikely a hardware issue as it works fine in other scenarios (like you my mic works everywhere but in calls).
It's shocking that HTC would allow their software to cripple the phone's call quality, I'm on 4.4.3 software number 6.16.61.8 and my phone is saying I'm already running the latest update. I'm not sure how long this version has been out and why HTC haven't fixed it yet, they were my favourite phone manufacturer (started off my smartphone experience on htc phones) but after owning the One I'm not sure if i can say that they are anymore.
Sent from my XT1032 using XDA Free mobile app

Did you guys even bother searching the forum? This has been covered tons of times.
As for your device saying it is up to date, that depends on the carrier. Not all carriers push updates as fast as others.

zelendel said:
Did you guys even bother searching the forum? This has been covered tons of times.
As for your device saying it is up to date, that depends on the carrier. Not all carriers push updates as fast as others.
Click to expand...
Click to collapse
I searched this forum and many others and you're right, this topic has been covered hundreds if not thousands of times and the usual answer is get your phone replaced. If there is nothing physically wrong with the phone then a replacement will most likely not fix the issue either.
The other causes and fixes i have seen are dusty mic-already cleaned them, factory reset-done more than once, blow in sim tray-done, turn off voice privacy - don't even have that option, root then tweak build prop-dont want to risk losing the warranty plus i can't imagine HTC forcing their customers to root their phone in order to be heard on the phone.
People have been reporting the issue as early as a year or so ago, surely software updates should have fixed it by now? You've got a point with carriers not pushing updates as fast as others so let me know what version the fix is in so i know if it's later/earlier than the one i have. If you know of a method i haven't yet seen then please let me know or just send me a link to that thread, thanks.
Sent from my XT1032 using XDA Free mobile app

fedor12 said:
I searched this forum and many others and you're right, this topic has been covered hundreds if not thousands of times and the usual answer is get your phone replaced. If there is nothing physically wrong with the phone then a replacement will most likely not fix the issue either.
The other causes and fixes i have seen are dusty mic-already cleaned them, factory reset-done more than once, blow in sim tray-done, turn off voice privacy - don't even have that option, root then tweak build prop-dont want to risk losing the warranty plus i can't imagine HTC forcing their customers to root their phone in order to be heard on the phone.
People have been reporting the issue as early as a year or so ago, surely software updates should have fixed it by now? You've got a point with carriers not pushing updates as fast as others so let me know what version the fix is in so i know if it's later/earlier than the one i have. If you know of a method i haven't yet seen then please let me know or just send me a link to that thread, thanks.
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
There was an issues as outlined here
http://forum.xda-developers.com/showpost.php?p=56516913&postcount=39
It only effects roms that run HTC sense. IT doesnt bother AOSP based roms.

zelendel said:
There was an issues as outlined here
http://forum.xda-developers.com/showpost.php?p=56516913&postcount=39
It only effects roms that run HTC sense. IT doesnt bother AOSP based roms.
Click to expand...
Click to collapse
I tried that method after i was advised to do so at the beginning of this thread, i didn't wipe cache/dalvik though so will try that now.
The OP's issue is a little different from mine, he couldn't hear other's as well as other's not being able to hear him, in my case however i can hear others perfectly but they can't hear me to well unless i point the botton mic right in front of my mouth and talk in to it. I suspect it's due to the noise cancellation being way too aggressive as covering the back mic helps a lot.
Any idea on the software number which HTC pushed out the fix with or is it on that same thread?
Sent from my XT1032 using XDA Free mobile app

fedor12 said:
I tried that method after i was advised to do so at the beginning of this thread, i didn't wipe cache/dalvik though so will try that now.
The OP's issue is a little different from mine, he couldn't hear other's as well as other's not being able to hear him, in my case however i can hear others perfectly but they can't hear me to well unless i point the botton mic right in front of my mouth and talk in to it. I suspect it's due to the noise cancellation being way too aggressive as covering the back mic helps a lot.
Any idea on the software number which HTC pushed out the fix with or is it on that same thread?
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
I know it is o the last update HTC pushed less then a month ago. Check the development section. There should be a link to the newest update. I am not completely sure as I stopped using sense based roms years ago. So I never faced this issue.

zelendel said:
I know it is o the last update HTC pushed less then a month ago. Check the development section. There should be a link to the newest update. I am not completely sure as I stopped using sense based roms years ago. So I never faced this issue.
Click to expand...
Click to collapse
Thanks, i will have a look in there now.
If it's only come out less than a month ago then it's likely i don't have it yet as the phone is an EE one (i unlocked it with a code from ebay and using it with a different sim now).
Sent from my XT1032 using XDA Free mobile app

fedor12 said:
Thanks, i will have a look in there now.
If it's only come out less than a month ago then it's likely i don't have it yet as the phone is an EE one (i unlocked it with a code from ebay and using it with a different sim now).
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
Ok yeah if that is the case the only way you will get updates is flashing them found here.

zelendel said:
Ok yeah if that is the case the only way you will get updates is flashing them found here.
Click to expand...
Click to collapse
I couldn't find that much in the dev section so i turned to Google and yeah like you said there is a known issue with calls which HTC promised to fix ASAP last month, however It seems that the issue reported is that the caller (calling from m7) can't hear the other party and the other party can't hear them which sound's different from my issue.
I found the version with the supposed fix and it's 6.10.531.10, my one is running on 6.16.61.8. I'm guessing mine is actually running an even later version? If that's the case then it sound's like I'm screwed
Sent from my XT1032 using XDA Free mobile app

fedor12 said:
I couldn't find that much in the dev section so i turned to Google and yeah like you said there is a known issue with calls which HTC promised to fix ASAP last month, however It seems that the issue reported is that the caller (calling from m7) can't hear the other party and the other party can't hear them which sound's different from my issue.
I found the version with the supposed fix and it's 6.10.531.10, my one is running on 6.16.61.8. I'm guessing mine is actually running an even later version? If that's the case then it sound's like I'm screwed
Sent from my XT1032 using XDA Free mobile app
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Odd that your is newer then the official released build. Something sound really odd about that. Wish I could help more. I would try and see if anyone posted just the fix that was included. I know some had a files that could be flashed. You could always try running gpe and see if that fixes it. But you will lose sense

zelendel said:
Odd that your is newer then the official released build. Something sound really odd about that. Wish I could help more. I would try and see if anyone posted just the fix that was included. I know some had a files that could be flashed. You could always try running gpe and see if that fixes it. But you will lose sense
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Click to collapse
I'm going to call HTC again tomorrow and ask them what the newest version available in UK is, they didn't ask for the software number when i called earlier they just told me to check if any later one is available to download.
I would love to run GPE on my One, i thought i would like the new version of sense (haven't had an HTC phone since my desire) but i really do prefer stock Google rom especially if sense will have issues like the one I'm having now but i don't want to risk losing my warranty or mess anything up especially at this stage, once I'm certain the hardware is 100% fine then i will probably unlock bootloader and flash a custom rom.
Sent from my XT1032 using XDA Free mobile app

I had the same problem that popped up three weeks ago along with many customers due to the before recent OTA upgrade
Tried to delete/erase cache/disable etc... Google frameworks services, and HTC speak services.
Tried factory reset a few times etc.... NOTHING I found as a solution online worked.
I waited for HTC second update for the OTA. Tried downloading it more than ten times.
Once after a factory reset, once after disabling google framework services, once after disabling htc services, once after disabling all, once in safe mode (disabling all apps),once after removing the last five apps i downloaded when the issue happened....nothing worked.
When I install the update, it goes to around 30% and a red exclamation point appears. the install stalls and it reboots with the old firmware and the problem stays (cant hear the caller, they cant hear me).
During install and stalling I pressed the power button and down volume, the error messages appeared:
HTCspeaklite.apk files are not recognized (or something like that). So the app is corrupted! and the installation files don't recognize it to update it. Installation stalls and reboots.
I searched for the stock htcspeaklite.apk zip file, rooted my phone and tried pushing it over the stock files.
When I booted the phone, it kept rebooting in a loop. Did not work!!
That's when what I had left: I erased everything and installed a custom rom (you can re install a stock rom if you prefer) on my phone.
Now everything works great except for the bluetooth pairing. So I may re install another rom soon.

Here's the stand alone fix posted by Venom Team > http://venomroms.com/venomhub-fix-no-sound-calls-htc-one-m7/