Hi
I was wondering if anyone has encountered the following problem...
When I make a call or receive a call the person on the other end of the conversation says that I sound really quiet and that they can barely hear me. I have tested this myself and found the audibility very poor.
I've a Eurpoean model, operating on the o2 network in Ireland
Please don't flame me and tell me I should have searched as I have read the other thread on "call voice quality issues" and this is a seperate issue as in that thread they claim that they sound robotic to the other person whereas I sound fine but just barely audible
Any help would be greatly appreciated as it is a major issue with the phone.
Also please ignore my signature as I haven't had a chance to update it and I've a very poor internet connection at the moment so I can't do it right now
Thanks
Hi,
I'm also using the Diamond on O2 in Ireland and I've not experienced that issue. People seem to be able to hear me fine.
Could be a firmware issue. My stock ROM was some old ME firmware but I've since flashed to 1.93.401.2 WWE. Works very well in all respects, and you never know it could help with your volume problem.
Hi thanks very much for the reply
Hoped someone else from Ireland would see my post
What radio are you using and what SPL?
Where did you find the ROM & radio? I searched for the ROM reference you gave in your last post but it showed up nothing. I'm probably not searching correctly though. I want to make sure I flash an identical version to yourself to ensure I have a successful resolution to this problem cos its driving me mad at the moment
Thanks
Hey, sorry for taking so long to reply.
I upgraded to [ROM][WWE]HTC_Europe_1.93.401.2_Radio_Signed_Diamond_52.29.2 5.12_1.00.25.05_Ship (post is here) after first flashing my Diamond with Unsigned-Hard-SPL-Diamond-OliNex from here.
Having done that, my radio is at 1.00.25.05 and the ROM version is 1.93.401.2 WWE. After putting on the HardSPL, I flashed the actual ROM but I didn't take any extra steps to upgrade the radio. Seems like it was included in the ROM update I downloaded. I see tutorials around the place for flashing a different radio, but that didn't seem necessary in my case.
I should also mention that my Diamond is DIAM100 (reset whilst holding the Volume Down key to check if yours is a DIAM100 too) as I think there are issues using certain SPLs with different DIAM versions.
Having done this upgrade, Opera is much faster and more stable, TouchFLO is very fast and smooth and everything is generally hunky dorey. The Diamond goes together pretty well with O2 Billpay and the 250mb data add on. I don't understand this iPhone hysteria where people are thrilled to have an 18 month contract for at least 45 quid a month. Go Diamond go.
thanks a million for your reply
After spending most of the day reading I managed to get the problem solved by installing hard SPL and updating the radio... I'm not sure how it fixed it but it did so I'm happy
I'm on o2 prepay... unlimited texts to any network is very appealing... would love a data package but don't want to be tied to a contract
thanks again
Good stuff.
Would still recommend upgrading the main ROM aswell though, its much more stable and smooth than the stock ROM.
Adios
Dave
I had the same complaint. Everytime I talked to someone, they complained about the quality of my phone call.
I called HTC and they said when the new ROM came out, it would help. It had something to do with the lack of 3G or another band.... I can't remember which band but the point is, for us, in the US, the choice of bands was the problem.
Now that I've updated my ROM, I've had no issues.
Mark
I have this issue. I hear the calls loud and clear but the person on the other end claims they can hardly hear me.
I'm using ROM 1.93.456.2 WWE from 7/10/08
Radio 1.00.25.05
Any recommendations on what to do?
Thanks
hi
in my case it was my microphone that was broken on the phone
i returned the phone to HTC to repair it and since I got it back its working perfectly
The way to check if the microphone is not working is to record yourself talking using the voice recorder. That will tell you if it's the microphone or not
Thanks. I checked and, although it isn't going to win any sound quality awards, I don't believe it's broken.
I'll maybe compare it to my Touch and see if there is an obvious difference before proceeding.
Hopefully it can be corrected in a software change...
I think I have the same problem. I posted it on the "Support Centre" thread.
My Diamond was working fine, I did some ROM updates with no problem. One day my wife started complaining that she could barely hear me. That was the case with everybody else. I could hear them perfectly but my voice was too low for them. Checked the volume and restared the Phone with no results. After a lot of random testing the phone came back to normal. This problem happened again a few days later and I noticed that people could her me fine when i was using the stero phones, but could barely hear me through the embedded mic on the Phone. This time only a hard reset was able to bring the phone back to normal.
Now things are worse! After a hard reset or a new ROM update the phone works fine for a few hours than the problem starts and nothing can bring it back to normal (only a hard reset).
I dont think it is a hardware problem because the phone works after the hard reset, but I tested some different ROMs an the problem persisted.
At the moment I am downloading other ROMs and RADIOs to see if it does any good. If someone has any idea I would love to hear it!
Thanks in advance.
@ Maddog
That sounds exactly the same as the way my problem progressed
I tried numerous radio's & rom's to try solve the problem and immediately after installing a new rom or radio the microphone worked (therefore i assumed it was a rom/radio issue) but like you it stopped working soon afterwards
Eventually no matter what rom I installed no one could hear me on the other end of the call and after ringing HTC they told me it must be the microphone. I sent it back and they fixed if for free. Must say I was impressed with their service
Thanks Lassykk,
Not a good news for me as my cell is from europe and I live in Brazil... well, I think I am going to buy a Jawbone2 Bluetooth headset and will try to live with the problem untill I travel back to europe on the end of the year.
Thanks.
I live in ireland and my nearest repair centre is in the UK. They were happy for me to send to the UK and they fixed it and sent it back to me with minimal fuss.
I assume you could send it to your nearest repair centre. Might be worth looking into it. You need proof of purchase though if you bought it off ebay or somewhere you didn't get a receipt
Hope this helps
Related
Had my O2 Steller (rebranded kaiser) with the original ROM for about a month and I cant believe it but i think its turned into a brick.
The problem I have is even though it gets a full signal I cannot send or recieve calls, texts or transmit any data. When the fault happens during a call I have the phone looking like it is connecting with the dialler but immediately ends the call.
I had initially thought it was maybe a bit of software causing the prob so removed any software I had installed , (HTC home Skype and google maps) this had no effect. Tried another sim card in case mine was faulty, still no effect.
Spoke to a mate who suggested that I try a hard reset and this seemed to give me a solution with it working for a day but today it started to go faulty again.
Anyone else had any similar issues similar?
Really peaved as O2 cannot get me a new Kaiser for some time as they initially said they were no longer available, then said they were out of stock but had no idea when they would get stock back in. Tried to palm me off with lower spec phones.
Main concern is getting my kaiser working again, so any help with this would be great.
id try a hard reset once more.. if that fails, call your service provider. they might be the cause of the problem
not techinally a brick since you can turn it off and on and see some functions... I might recommend completely flashing the rom... that might solve the problem if it is indeed a software problem
did search could not find the issue I'm facing maybe I missed something. I recently got a free tytn II upgrade from 3,and since day one I have been getting this intermittent issue where no can hear me at the other end when a call connects especially on I dial out, it's as if the mute is on when in fact it's not??
So I thought it could be radio issue and flashed several radios but still the problem is there, initially I had Radio 1.27.12.11 then I flashed 1.27.12.17 and finally flashed 1.27.15.32 but the issue is still there is it because I'm still using WM6? should I flash my tytn II to WM6.1 or is there radio anyone can recommend? or is it known a hardware issue?
No one have any ideas why this is happening?? I'm sure cannot be the only one facing this issue?
if u have had prob since day one than i suggest u take it to ur carrier and ask them for replacement.
any voice/camera issues i've had were always radio related and flashing right radio fixes prob for me.
p.s check camera if not working than problem is w/ radio.
thesire said:
if u have had prob since day one than i suggest u take it to ur carrier and ask them for replacement.
any voice/camera issues i've had were always radio related and flashing right radio fixes prob for me.
p.s check camera if not working than problem is w/ radio.
Click to expand...
Click to collapse
The reason as of yet I haven't returned it to my carrier for replacement is I suspected this was a software issue not hardware because if I take out the battery or do SR the problem disappears!
In any case after seeing other threads with similar issues, it turns out it could be S2U2 that could be causing it so I did a hard reset then re-flashed HTC stock ROM, fingers cross so far so good
gfreek said:
The reason as of yet I haven't returned it to my carrier for replacement is I suspected this was a software issue not hardware because if I take out the battery or do SR the problem disappears!
In any case after seeing other threads with similar issues, it turns out it could be S2U2 that could be causing it so I did a hard reset then re-flashed HTC stock ROM, fingers cross so far so good
Click to expand...
Click to collapse
I guess I spoke too soon! it seems the mic is truly dead! as the voice recorder doesn't even pick up my voice let alone on call connect, all that flashing back and forth for nothing
Anyways I'm sending it back to my carrier for either repair or replacement
glad to see u got the prob figured out solid example of what xda is about: self learning
I bought my quad-band Diamond last week and so far just love it! With the only exception it a perfect phone. I use it with T-Mobile US.
The issue(s) I'm having (there are two actually) is that occasionally when I answer a call or call someone they cannot hear me but I hear them. This is only fixed by soft resetting the phone.
The other issue is that it is missing calls and having SMS sending issues. In the 3 days I'm using the Diamond I've got 4 voice messages without phone ringing. And once I called myself from land line and got voice mail and my phone didn't even ring.
From my Hermes and Kaiser experience I know these are most likely radio issues. But that would require to HardSPL the phone and doesn't guarantee to resolve the problem. I still have a week to return the phone and I don't want to keep it if I have to re-flash it every few days trying to find a good radio. And even if I were to go and try another radio - there are only 2 of them out there - the .05 which I have and the .06 which is my understanding is not recommended.
Anyone else is experiencing this?
Any advice?
Thank you!
ROM version: 1.93.456.2 WWE
ROM date: 07/10/08
Radio version: 1.00.25.05
Bump!
Anyone else is experiencing this?
Any advice?
Thank you!
I got the same setup as you but unbranded rom as i have a htc unit rather than a network provided one - no issues here
mine has been hard-spld
I know the reason
Look at my post
http://forum.xda-developers.com/showthread.php?t=414606
Thank you.
This might explain why they can not hear me on the other side. I will make sure and check that next time this happens.
Although this doesn't explain the missed calls when the phone never rings...
Hi guys.
I just bought my XDA Diamond and updated it to the new official o2 Firmware version 1.93 something.
Unfortunately my XDA doesn't run as smoothly as it did before. From time to time multiple errors occur at the same time. First of all it's hard to make a call - the phone can't establish a connection. If I'm lucky and the phone establishes a connection I can't hear my dialog partner and they can't hear me. Furthermore the ring tones don't work (I can't hear them, the phone only vibrates) and if I get a text message I can't hear the text alarm but the phone keeps vibrating until I change the profile to silent.
The only way to solve these problems was to switch off the phone and switch it back on. The errors occur at random times, I can't predict them. I can send text messages while these errors occur but calling is impossible
I was in an o2 shop and asked the personnel there what the heck's wrong but they only told me "switch it off and back on".
I assume there's something wrong with the software since all the errors occur at the same time. Otherwise there could be a hardware defect. Because of that I'm afraid to load a cooked rom - warranty and jazz.
Has anyone experienced something similar and/or is there someone who can help? It's really annoying to never know if I can call someone/someone can call me.
Kind regards,
Martin
got exactly the same problem .. when i got the diamond i started "optimizing" it with tools like advanced config. after playing around with cache settings it occured for the first time so i thought it might be a memory leak. then i made a hardware reset and applied the newest official O2 rom. problem is still there randomly, so its a hardware issue most likely. strange thing that u got it when updating the rom. maybe there wasnt enough time for it to appear before ?!?
i checked google and there have been similar issues with older htc devices. some stated it might be a shortcut with the headsetfunction. unfortunately it seems to be very rare, so theres no official statement in faqs etc. will have to send it back and hope that i get a working one.
ps : do not mess around with the warranty. just send it back.
Thanks for your quick reply.
The guys at the o2 shop told me that it's a software defect (the guy I talked to said he's got the same problem) and that they can't help me.
I will definitely go back there and force them to replace it. The randomness of the error is the most annoying thing. One minute it works the next it doesn't. It's impossible to use the XDA as a phone at the moment.
I've never had any problems with my last six cells. I'm pretty disappointed with the Diamond
PS: Does anyone else have an opinion on the topic? Maybe a solution, hint, help in any way?
I highly appreciate any response.
Sincerely,
Martin
denk dran dass du als onlinekunde bei 02 anrufen und es selbst zurückschicken musst. die antwort hab ich bekommen als ich im shop stand.
Hi Martin,
did you try to re-flash the diamond again? Maybe something went wrong by flashing the 1.93 ROM. Had the same problem with a ROM from here, but I don't remember which one it was.
So, try re-flashing. The O2 1.93 went well on my diamond.
Kind regards,
Volker
Can you confirm where you obtained the official O2 rom from.
herr_shaggy said:
Hi guys.
I just bought my XDA Diamond and updated it to the new official o2 Firmware version 1.93 something.
Unfortunately my XDA doesn't run as smoothly as it did before. From time to time multiple errors occur at the same time. First of all it's hard to make a call - the phone can't establish a connection. If I'm lucky and the phone establishes a connection I can't hear my dialog partner and they can't hear me. Furthermore the ring tones don't work (I can't hear them, the phone only vibrates) and if I get a text message I can't hear the text alarm but the phone keeps vibrating until I change the profile to silent.
The only way to solve these problems was to switch off the phone and switch it back on. The errors occur at random times, I can't predict them. I can send text messages while these errors occur but calling is impossible
I was in an o2 shop and asked the personnel there what the heck's wrong but they only told me "switch it off and back on".
I assume there's something wrong with the software since all the errors occur at the same time. Otherwise there could be a hardware defect. Because of that I'm afraid to load a cooked rom - warranty and jazz.
Has anyone experienced something similar and/or is there someone who can help? It's really annoying to never know if I can call someone/someone can call me.
Kind regards,
Martin
Click to expand...
Click to collapse
No, I didn't reflash the device. Can I flash it again with the official Rom without doing something? Kind of override the ROM with the same ROM?
I got the ROM from the o2 website o2online.de
herr_shaggy said:
No, I didn't reflash the device. Can I flash it again with the official Rom without doing something? Kind of override the ROM with the same ROM?
I got the ROM from the o2 website o2online.de
Click to expand...
Click to collapse
Yes, no problem. However, first download the update file once more. If you can, try another browser / download manager, just to be sure there is no transmission problem.
If that doesn't work, try flashing the "old" firmware, if the problems don't persist, it's no hardware problem for sure. Then try another GER 1.93 ROM from the developers.
I did a re-flash of the original ROM. Haven't experienced the headphone/microphone problem again yet, but I often lose the connection after I answer incoming calls. The network symbols in the top line (3G or G and the network symbol) show a "X" and network plus an "!". After that it reconnects and I can call back.
What the heck is wrong? This is so annoying!
edit: strangely there was no ring tone when I answered the incoming call.
Hi folks.
In addition to my other problems a new one occurred. (Almost) every time I get an incoming call my phone looses the network, causing the call to end. Strangely, the phone shuts itself down from time to time while I'm answering incoming calls.
I went to o2 and they have the phone sent and repaired. As soon as I get it back I will tell you what was broken and or done to fix it.
Maybe someone here will experience a similar deterioration of their Diamond - but hopefully not!
Kind regards,
Martin
Meh, I've been a diamond user for a couple of months now and as of this week I'm getting these problems as well... Got into an argument with my girlfriend because of me not hearing when I'm being called. I don't have a mobile phone for nothing I want to be able to receive calls damnit!!!
It doesn't ring and/or vibrate often, and switches to 'silent' mode. At first I thought it was because of a soft reset I did recently, but then it also happened when I didn't reset it
Also, sometimes the 'phone application' (i.e. the dialer) doesn't come up when I'm making a call or receive one. So I can't answer the call.
I have original ROM (1.93 Dutch) that came with my phone. I did some tweaking though and I use S2U2, but they worked fine before...
I'm seriously considering going to T-Mobile and ask for an Omnia or something. Heck, I'd even pay for an iPhone...
Hi everyone I have an at&t Tilt. I have put hard spl and unlocked it and I have flashed roms with no problems. about 3 months ago I was on the phone and the other person could not hear mean. all they heard was crackling.
Ever since then this is all the other party hears. (sometimes it will randomly work for about 10 seconds)
Right now to make calls I have to use a bluetooth reciever. WHen i use this reciever everything works perfect.
THe problem with that is that I hate using bluetooth with a deep passion. So I have tried flashing different roms with no success. Even old and new at&t roms. Then i tried flashing different radios with no success. still people cant hear me when Im not using bluetooth. (except those random 10 second times.)
any ideas or is it time for a new phone??
sounds like the wiring to the microphone might be corroded or loose
I had the same problem with my Tilt. After trying a dozen other radios and then putting the original spl and rom back on to the unit, I determined it was a hardware issue. As the person above commented, im sure was the mic. After a couple hours on the phone with ATT. I went to a warranty center and got a refreb.
I hope it doesn't happen to this one. I only have 3 months of warranty left.
If anybody else has a similar experience I would like to know.
problem
I recently flash my rom on the att tilt and now i can not hear anything when I am talking on the phone. Waht should I do?
please help.