Database Develop

USB not working on my Tilt

Hi all,
Yesterday, Activesync quit working on my Tilt. I figured it was something I did as I had to install a new software on my PC that is an addon to Outlook and thought this had screwed up Activesync. Uninstalled and reinstalled Activesync, but no change. Then realized that when I plug my phone in, I never get the USB connected sound (nor the disconnected, or error sound for that matter). Took a look at the USB ports on my PC and they don't show anything connected when the phone is plugged in. I tried all of the USB ports, and no change. Also used 3 different USB cables, and still no difference.
This morning I pulled out my old Wizard and hooked it up and it immediately was seen and Activesync connected to it. So this is definetly an issue with my Tilt device.
I've done a hardreset on the phone, and even reflashed the current rom (Confused Stu's Mobile Vista v1.3). Still no change. I just put it into the Bootloader screen and it shows Serial (and not USB) when its connected. Tried doing this with the USB cable plugged in when I bring it up in bootloader, and also by unplugging and plugging it in while in the bootloader. Always says serial...
I'm going to put the official AT&T Ship rom on my MicroSD card and try flashing that to see if things change. If not, I'm looking for any other ideas before I call AT&T to do a Warranty exchange. So any and all ideas on this would be appreciated.
BTW: The charging light turns on when the USB cable is plugged in, so I know the cable connection (or part of it) is there. But just can't get my pc to recognize the phone, nor the phone to recognize its plugged in...

Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.

P1Tater said:
Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.
Click to expand...
Click to collapse
Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.
Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).
Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.

mfrazzz said:
Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.
Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).
Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.
Click to expand...
Click to collapse
check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.

P1Tater said:
check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.
Click to expand...
Click to collapse
Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart

mfrazzz said:
Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart
Click to expand...
Click to collapse
Checking one now. Report back in a few.
Edit:
Dadgummit. You would know that the one I chose to tray and extract the .nbh out of had already been done. Just my luck. Anyways, here is a link to the original shipped Cingular rom.
Originally shipped ATT Rom Cingular WWE 1.57
Edit 2:
Ok, I opened the factory rom .exe file and just extracted the .nbh file just as if it were a cooked rom. Hope it helps and Good luck on the return. Here is a link to factory rom .exe I used.
CINGULAR_WWE_1.62.502.0_radio_sign_22.45.88.07_1.27.14.09R2_Ship

mfrazz, if you need anything else, pm me or find me on msn. Good luck.

Just to give an update... I'm one really ticked off AT&T customer right now...
I purchased my Tilt at the end of November and received it in December due to it being backordered (thats really not important). So i've had this phone for 4 months... I've spoke to AT&T and HTC and HTC tech confirmed what I already knew, and thats the USB port on the phone is not working (most likely a bent pin is my guess. I'll be looking at it later under lights and a magnifying glass). Anyway, HTC has me talk to AT&T Warranty. AT&T Warranty proceeds to ask me to take the battery out and look at a small rectangle just above the USB port in the battery compartment. I do and tell her its pink... So now I'm being told my phone is water damaged, so its out of warranty. $400 to replace it (and HTC is telling me about $350 to replace the motherboard since thats what they do for USB issues). Talk about a scam... My phone has never been exposed to water that I know of. The AT&T rep even told me that just having the phone in a bathroom near where you take a shower could be enough to turn this pink and put you out of warranty!!! This is unreal...
So I paid $250 for this Tilt about 4 months ago, not it can't connect to a PC, and thats it. And on top of it, I'm stuck in a 2 year commitment because of this. Yeah, they have my by the balls and they know it.
Guess I'll go see about finding an electronics repair place to see if they can look at the usb port. Loved the phone, but this just sucks and makes me question buying another HTC device (or is this little rectangle an HTC thing or is it an AT&T thing)?
Needless to say, I'm livid over this whole mess, and seriously bummed.

Hi mfrazzz,
if your reason in connecting to USB is only activesync, just use bluetooth It's still a bummer though that you can't connect and charge at the same time on one USB cable.

Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.
So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.

pfcsabre said:
Hi mfrazzz,
if your reason in connecting to USB is only activesync, just use bluetooth It's still a bummer though that you can't connect and charge at the same time on one USB cable.
Click to expand...
Click to collapse
Yep, realized last night that BT was going to be my option for doing ActiveSync (just never think about BT for that purpose). Guess i'll be going out today to pick up a BT adapter for my laptop.
BTW: I did find a place that will repair the USB for $80. I've seen a couple of posts here in XDA-Dev from people that have used them:
http://pocketpctechs.com/main~unit~...lt+full+service+repairs~item~75H00465-00M.htm
I may look at that option if I have further issues with the port. But right now its charging fine.

starmena said:
Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.
So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.
Click to expand...
Click to collapse
Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.

P1Tater said:
Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.
Click to expand...
Click to collapse
Yeah. I'm not good with microelectronics (so my replacing it, isn't going to happen. I'd gladly pay $80 for someone more capable than me... ) I've been messing around with the pins some and still can't get it to connect. I've about given up on getting this working (without sending it in for repair) and am looking to order a BT adapter today from NewEgg:
http://www.newegg.com/Product/Product.aspx?Item=N82E16833242001
There are cheaper ones, but I want small so I can just leave it on my laptop...
One possible work around is I've contacted the AT&T rep for my company and she is looking to see if she can work around the system and get me a replacement. I just moved into a new position at work, and I'm supporting customers using mobile phone to connect to some of our products. I'm hoping there is some extra pull with that to circumnavigate the system... Don't have my hopes up, but if she can pull some strings, I may come up with a refurbished phone at least.

Tilt won't stay powered off

First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)

dieneverknowing said:
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
Click to expand...
Click to collapse
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.

bengalih said:
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
Click to expand...
Click to collapse
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started

dieneverknowing said:
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
Click to expand...
Click to collapse
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.

bengalih said:
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Click to expand...
Click to collapse
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
bengalih said:
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
Click to expand...
Click to collapse
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.

dieneverknowing said:
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
Click to expand...
Click to collapse
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...

bengalih said:
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
Click to expand...
Click to collapse
I was a little weary of buying a refurb at first, but it was actually in great condition and worked just fine until when I accidentally kicked the cable out of it. But thanks for the suggestions. And you're right, it's still very usable, just a bit more of a hassle right now. Hopefully someone out there has something for me.

Exact same problem as dieneverknowing. I am going to try some new batteries and see what happens.
- When trying to charge, it says charging but does not charge
- bought a charger that will just charge the battery separately - working fine so far except one issue.
- whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself.

im having the same issue on my old tilt. i took it apart. and still no luck . no visible damage, gonna clean everything and put it back together.
was this problem ever solved. sorry for bumping an old thread. But this is my same issue.

Hey don't worry about bumping an old thread. I meant to do the same when I got my phone fixed.
Turns out it was the sync connector that had damage. I sent it to PPC Techs for this service and it made it like new. I never tried to take it apart, but I could only assume that at some point in time, one of the pins in the connector became separated from the motherboard.

thats what it looks like to me. i have it narrowed down to the board with the usb connector. but not sure yet. How much was that service. i would replace it my self if i can find that part at frys today.

Service was $80, and then you had to pay shipping both ways. I had looked into replacing it myself, but my small electronic skills aren't good enough for me to risk it on a pricy phone. I remember seeing the connector part somewhere online for $40 I believe, but I can't remember where though.
But PPC Techs had it repaired in less then 24 hrs after receiving it. And they did a great job. It feels more solid then when I had originally bought the phone.

impossible task? save internal sd

Greetings. The other day I was at the beach and this wild wave appeared and got my phone wet. The phone turned itself off and I removed the batt. I re-inserted it not knowing the phone turnred itself on automatically and it turned on but i quickly took the batt off again. Thing is, it doesnt turn on anymore. So I was wondering if theres a way to remove the internal SD card from the motherboard and somehow addapt it to a new mother board. I know it might sound hard but I NEED to save the info on that phone. It's basically my computer and I'll do anything to save that info. Thanks!

Well if you have good soldering skills and know what to look for you could probably swap them out.

So, if it is possible to take the chip away from the board and solder it to another working one, which one would it be? My phone was giving signs that it might work but it doesn't respond anymore. Anybody heard about this procedure before?

Coworker's phone not turning on. Bricked?

My coworker has an HTC Vivid which will not turn on. I can't even get a blink or a vibration from it, so I can't even get into recovery or factory reset. I suspected that it was simply unable to charge the battery but it is detected when I plug it in to USB (first as QHSUSB_DLOAD while it searches for a driver then ZEUS Flash Device once Windows Update finds and installs one). The fit is tight/snug and the PC detects it, so I assume the USB port is fine and it should be able to charge.
Now, the owner is an old man who doesn't even know what "root" is, so I highly doubt he did anything which could brick it. He knows I often repair phones for other coworkers so he asked me to take a look at it.
Before I tear into a phone I always look online to see if anyone else has had a similar issue. I haven't seen anything about this yet and I haven't encountered it myself either. The phone is in a rubber Otterbox skin and looks to be in great shape. It does not appear to have ever been dropped. Has anyone heard of these just spontaneously failing to power on? Has a fix been found?
I haven't looked inside yet but the phone looks great externally and under the battery door. The battery might be ever so slightly bulging but it's hard to tell just by looking at it. It's the only thing I've detected that might be out of order, so I'd like to try another. Too bad I can't find a spare locally.
Should I be able to get any kind of feedback on USB power without the battery inserted at all? Can someone try booting or entering recovery with the battery removed?
Thanks!

CZroe said:
My coworker has an HTC Vivid which will not turn on. I can't even get a blink or a vibration from it, so I can't even get into recovery or factory reset. I suspected that it was simply unable to charge the battery but it is detected when I plug it in to USB (first as QHSUSB_DLOAD while it searches for a driver then ZEUS Flash Device once Windows Update finds and installs one). The fit is tight/snug and the PC detects it, so I assume the USB port is fine and it should be able to charge.
Now, the owner is an old man who doesn't even know what "root" is, so I highly doubt he did anything which could brick it. He knows I often repair phones for other coworkers so he asked me to take a look at it.
Before I tear into a phone I always look online to see if anyone else has had a similar issue. I haven't seen anything about this yet and I haven't encountered it myself either. The phone is in a rubber Otterbox skin and looks to be in great shape. It does not appear to have ever been dropped. Has anyone heard of these just spontaneously failing to power on? Has a fix been found?
I haven't looked inside yet but the phone looks great externally and under the battery door. The battery might be ever so slightly bulging but it's hard to tell just by looking at it. It's the only thing I've detected that might be out of order, so I'd like to try another. Too bad I can't find a spare locally.
Should I be able to get any kind of feedback on USB power without the battery inserted at all? Can someone try booting or entering recovery with the battery removed?
Thanks!
Click to expand...
Click to collapse
Take the battery out and charge it externally. It sounds like the port is not charging, for whatever reason. My phone did that back before I rooted it. Hasn't happened since.

CZroe said:
My coworker has an HTC Vivid which will not turn on. I can't even get a blink or a vibration from it, so I can't even get into recovery or factory reset. I suspected that it was simply unable to charge the battery but it is detected when I plug it in to USB (first as QHSUSB_DLOAD while it searches for a driver then ZEUS Flash Device once Windows Update finds and installs one). The fit is tight/snug and the PC detects it, so I assume the USB port is fine and it should be able to charge.
Now, the owner is an old man who doesn't even know what "root" is, so I highly doubt he did anything which could brick it. He knows I often repair phones for other coworkers so he asked me to take a look at it.
Before I tear into a phone I always look online to see if anyone else has had a similar issue. I haven't seen anything about this yet and I haven't encountered it myself either. The phone is in a rubber Otterbox skin and looks to be in great shape. It does not appear to have ever been dropped. Has anyone heard of these just spontaneously failing to power on? Has a fix been found?
I haven't looked inside yet but the phone looks great externally and under the battery door. The battery might be ever so slightly bulging but it's hard to tell just by looking at it. It's the only thing I've detected that might be out of order, so I'd like to try another. Too bad I can't find a spare locally.
Should I be able to get any kind of feedback on USB power without the battery inserted at all? Can someone try booting or entering recovery with the battery removed?
Thanks!
Click to expand...
Click to collapse
QHSUSB_DLOAD is scary...
Your only hope is the unbricking project...
You can try an RUU... If you can get the RUU to find the device...
Sent from my Vivid 4G using Tapatalk

Nexus 6 unrecognizable by ANY computer

hey guys, title pretty much says it all. my phone isnt recognized by and computer or OS ive tried plugging it into. itll charge, but thats it. no data transfer. it isnt even recognized in fastboot, meaning if anything ever happened and i didnt have a backup, id by pretty screwed. and help or suggestions would be greatly appreciated.

Hi mate,
Have you tried other usb cables? Sometimes cable spoiled, the data part is not working it only charge the phone.

My usual recommendation - WugFresh Nexus Root Toolkit has an excellent walk-through of Pc driver setup.

mr.dude5660 said:
hey guys, title pretty much says it all. my phone isnt recognized by and computer or OS ive tried plugging it into. itll charge, but thats it. no data transfer. it isnt even recognized in fastboot, meaning if anything ever happened and i didnt have a backup, id by pretty screwed. and help or suggestions would be greatly appreciated.
Click to expand...
Click to collapse
The Micro USB port is bad. Mine is exactly the same and no Quick Charge too. If it's still under warranty, Moto will replace it. They replaced mine with new IMEI. I understand there no way just to replace the port. Need to replace the whole motherboard. It's took about 10days to get it back for me. Well I just got this N6 from AZ Warehouse Deal about a month ago. I'd have to Return to AZ but couldn't give up this good deal.

Sadly, I don't believe it is, I got this thing A relatively short time after it came out. I guess I just have to hold out until I can get a new phone. Which makes me kind of sad, as this is the best phone I've ever owned

You have checked your driver setup, right? NRT is a great help in getting the PC set up properly.

It is likely because by default Android is set to charge only. You have to plug it into the USB, open phone, pull down the notification panel, select file transfer (mtp), and you should be good to go.
Edit: I used to have issues charging or file transfer, but I simply had to clean the charging port. It got clogged up with pocket lint. I found a hard thin plastic (like used in various retail packaging uses) cut into a small pick shape. Don't use anything metal because it could short out. Compressed air doesnt seem to do a very good job.

try Airdroid

hey guys, update, problem fixed. dont know how, but there was lint gathered in the charging port preventing the data exchange via usb. took a toothpick and scraped it out, no more problems. recongnized by my computer and adb/ fasboot works again. honestly, a little embarrassed that i hadnt figured that out in the first place, but i am pleased to report my phone is saved. thanks for all the suggestions.