Samsung Captivate Black Screen when placing call HELP!! - Captivate Q&A, Help & Troubleshooting

I love my captivate but I've been having this issue since I've had it. Everyting on this phone works. Its never been dropped. Or water damaged. But when I place a call the screen is black. The notifications bar dispays stuff but there is no caller id or dialpad. Sometimes when the person Im calling answers It comes on but not always. Never been rooted. No apps installed. Tried hard resetting. Any ideas? It is'nt the screen timeout. Not the sensor that dims. Some stuff shows up but not the caller id/dialpad area. Any thoughts?
Also thanks for all the knowledge I've gotten over the years from you guys.

Are you sure that its not just your proximity sensor?
Sent From my i896 Running Firefly 2.7

It's a safety measure so when you're making a phone call your face doesn't hang up on the person try putting up to your face and pulling away your screen will come back on
Sent from a happy phone using XDA Premium App

deo704 said:
Never been rooted. No apps installed. Tried hard resetting. Any ideas? It is'nt the screen timeout. Not the sensor that dims. Some stuff shows up but not the caller id/dialpad area. Any thoughts?
Click to expand...
Click to collapse
I see in your mini-profile to the side there, you are on Verizon and didn't think this phone was available for Verizon. Did you have to some sort of unlocking to the phone?

deo704 said:
I love my captivate but I've been having this issue since I've had it. Everyting on this phone works. Its never been dropped. Or water damaged. But when I place a call the screen is black. The notifications bar dispays stuff but there is no caller id or dialpad. Sometimes when the person Im calling answers It comes on but not always. Never been rooted. No apps installed. Tried hard resetting. Any ideas? It is'nt the screen timeout. Not the sensor that dims. Some stuff shows up but not the caller id/dialpad area. Any thoughts?
Also thanks for all the knowledge I've gotten over the years from you guys.
Click to expand...
Click to collapse
If you're running a Gingerbread ROM then this is normal behavior first call after reboot, just "swype" your hand in front of the proximity sensor (here). However, when the phone is at the ear, the display will go dark every time you make a call.

You are on stock. Take it back. Why worry about hacking it to fix it if it's stock? From now on post questions in q&a. This is not the area for questions.

Ummmm....... this is Q&A
Sent from a happy phone using XDA Premium App

dru1226 said:
Ummmm....... this is Q&A
Sent from a happy phone using XDA Premium App
Click to expand...
Click to collapse
Hahahahahahahaha
Damn flame away! I'm so sorry. Sincerely sorry op. Was on my phone and I guess I forgot what section I was in. Again man, completely sorry for that.
Thanks for pointing that out dru1226.

I know about the light sensor but...
this is something different. I've never seen this on any phone before. The screen goes black right when I dial out and stays that way. I cant hang up or press any keys. I can hear clearly and the person on the other end can hear me.
I have to do wait until the person on the other end hangs up. The only thing I can do is hang up.
Once I do everything goes back to normal.
Btw, thanks for the help ( in advance). And to answer you james.arroyo, I do have verizon as my primary carrier but I have a secondary at&t line.

dru1226 said:
Ummmm....... this is Q&A
Sent from a happy phone using XDA Premium App
Click to expand...
Click to collapse
I figured it out. Happened three times now. Mod moves the thread from general to q&a. When I posted, it was in general.
-Figured i needed a signature for my phone. This is it. I am
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Try flashing back to stock and see if it still happens. Always try stock. If it's still there, take it back. Not software, it's a hardware problem.
-Figured i needed a signature for my phone. This is it. I am

Related

back/bottom button or something???

I think that there is a button or sensor at the bottom of the back side of XPERIA. Beneath the green symbol of SE. When you push it you can feel its like button it clicks.
I guess its the sensor to detect if the phone is put down on the table or any surface. But it does not have any function.
could you show a pic?
denyboy said:
I guess its the sensor to detect if the phone is put down on the table or any surface.
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wut u say?
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this at the bottom of the phone. Try to press it with finger.
...................yes I know what you meant....................
There is nothing to press.
Yes. It is the button which turns on the accelerometer. And if you hold it for 5 seconds, Xperia will reboot to hidden WM6.5.
Dr.Sid said:
Yes. It is the button which turns on the accelerometer. And if you hold it for 5 seconds, Xperia will reboot to hidden WM6.5.
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Click to collapse
you are all so smart. Are'nt you. Behaving like a Children. I asked a simple question.
Hold it in you hands near you ear and press it very gently. You will hear a clicking sound.
There are phones wich can detect if phone is down on the table or desk. If so your current call will be redirected via speaker. I saw this function in some phones.
Location of this potention button on XPERIA is very logical for that purpose. Its more like button/sensor. Not the button you will press. that was my first idea.
Im not saying its right or wrong. Im just saying that its very logical question and make sense. Its propably not true but its all logical. What is there so funny. Some of us got ours XPERIA for only few days and dont know all about the phone.
Everyone is smart and brave on internet. Real life different story.
There is nothing to press on that spot! You are holding the phone with one of your other fingers on the front side. When you press the back your other finger pushes the lower part of the d-pad or the whole top part rubs against the keyboard one.
Still behaving like a 5 year old. Your answer is not good. But i know its not like i tought. Thats not the point anyway.
I asked simple question. And you are behaving like that. So smart, arogant and confident. Question is very logical for someone who just got their XPERIA X1. I even noticed that sensor earlier on some other Windows Mobile Device.
I have xperia for few days. And dont know all about X1.
You know XPERIA better than me. Becouse of that you are so smart and im not. Are you proud at yourself.
Maybe becouse of this behavior you will get some respect of other members. You are veryy coooool maaannn. Verryy.
What would be your self-esteem and ego like without the internet.
Would it kill you if you tried to explain it nicely. I just want some nice behavior. Dont get me started about things i know... smartass
Yes orelsi is a smart ass
(you're not going to argue that one are you orelsi?)
but having said that your question is stupid and not at all logical denyboy
Actually one of orelsi's better put-downs I think
...and yes I admire him for being SOO COOOOL and want to be just like him
in fact if he smokes or does drugs then I'll have to start myself!
Only problem can be my english. Question is OK and there is no need for arogance. Thats the point. Im not going to argue any more. Not worth it.
This is my last post on this topic.
Hi,
under the green "SE button" is a snap-in holder for the antenna cover. It will stay with a click in the down position if you press hard enough - and the cover will be really fixed in its position.
regards
Actually I have read strange questions which most people found stupid .. and they were not and they were interesting. Like that funny thread about front camera image mirrored, or red led under power button.
But this simply is stupid question. Not everything which clicks is a button. Actually mine does not click at all.
As for the antenna port .. show the photo .. or shut up, there are people here who will force it out. I know you want exactly that.
As for Orelsi .. dude you made me LOL big time with that facepalm picture.
LOL......i check xda as i couldn't sleep. its 3.am in my place.....but this thread makes me feel like i will be awake till the sun rises.....lol.
anyway, there's nothing in that part but a screw. here's the pix.

Nexus 7 Line Screen Bug is Software

Hi,
Many of us said the screen was somehow defect because of the while line bug on white pages/images. Well I succeed to take a picture while it appeared and it is software because as you can see, we can still see it in the red rectangle. It happened while I was checking my delevery status so yeah I have censured few things just in case.
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jamesst20 said:
Hi,
Many of us said the screen was somehow defect because of the while line bug on white pages/images. Well I succeed to take a picture while it appeared and it is software because as you can see, we can still see it in the red rectangle. It happened while I was checking my delevery status so yeah I have censured few things just in case.
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Click to collapse
You must be very lucky to capture that. The duration is just a blink of eye. Hardly noticeable.
Where did you get it's a software issue?
angellsl said:
You must be very lucky to capture that. The duration is just a blink of eye. Hardly noticeable.
Where did you get it's a software issue?
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Click to collapse
If it was a hardware defect it wouldn't appear in a screenshot.
Sleek69 said:
If it was a hardware defect it wouldn't appear in a screenshot.
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Click to collapse
+1
Sent from my Nexus 7 using Tapatalk 2
Impressive catch but we already knew it was software. This was gone over many times.
Sent from my Galaxy Nexus using Tapatalk 2
Well the white line started to flash on my screen for a few second witch gave me time to take a screenshot.
What cause this software issue?
Envoyé depuis mon Nexus 7 avec Tapatalk
jamesst20 said:
What cause this software issue?
Click to expand...
Click to collapse
Only just started getting this type if artifact & this is the first thread I have seen mention of it. I only get it on one website and only when using dolphin beta. I assume is a diver issue but could also have something to do with frames/tables on the pages.
Sent from my Nexus 7
I get one but it is horizontal and looks kind of jagged. It looks like what you get when a CRT television powers off. It used to be extremely frequent in the realm of multiple times a minute but a kernel change fixed it. I stopped following the forums for a while so I don't know if it has been fully addressed yet. Regardless, it would be nice to know if someone has fixed it completely. It happens throughout the system, no rhyme or reason, it has occurred on the home screen, in settings, app drawer or browser.
Sent from my Nexus 7 using xda premium
jamesst20 said:
Hi,
Many of us said the screen was somehow defect because of the while line bug on white pages/images. Well I succeed to take a picture while it appeared and it is software because as you can see, we can still see it in the red rectangle. It happened while I was checking my delevery status so yeah I have censured few things just in case.
Click to expand...
Click to collapse
I have flashed the custom kernel for almost 1 month and never find the line again.
llink:http://forum.xda-developers.com/showthread.php?t=1775798
I just realized that I haven't seen the line in a while. Using PA and Faux.
Thanks then it means it is a bug related to the kernel 0o ?

how to improve the sound on my experia z?

ok so i have moved away from htc for the first time, not sure if it was a mistake or not but, i just cannot hear anyone on my experia z, i was at a conference at the weekend and trying to take a call somewhere busy is just impossible, i have tried all the settings, sound boost the only way i can hear someone is with them on loud speaker, and upside down.
I mean the only time i can hear my phone on normal speaker is if i am sat in a silent room, is there anyway *surely there must be?* to improve this, turn the volume up?
thanks
jason4656 said:
ok so i have moved away from htc for the first time, not sure if it was a mistake or not but, i just cannot hear anyone on my experia z, i was at a conference at the weekend and trying to take a call somewhere busy is just impossible, i have tried all the settings, sound boost the only way i can hear someone is with them on loud speaker, and upside down.
I mean the only time i can hear my phone on normal speaker is if i am sat in a silent room, is there anyway *surely there must be?* to improve this, turn the volume up?
thanks
Click to expand...
Click to collapse
Try a factory reset, if that doesn't work return the phone and get another one.
I don't have any problems like that (Or problems at all)
OT: By spelling it XPERIA with the e
You actually see it everyone you start up your phone
Just kidding, but dont make same mistake again. :screwy:
Sent from my LG-P880 using xda premium
factory reset hasnt done anything, took it into shop and they claimed nothing wrong with it, cos you can hear someone when your in a quiet room, however, the quality to me is crap and the sound is very very quiet, nowhere near that of the previous htc but obviously if the place i got it think there is nothing wrong, then they wont change
Headphone speaker on XZ is very tiny and close to upper edge. Try to reposition your phone while taking a call, it dramatically improved my talk quality.
Sent from my C6603 using Tapatalk 2
thanks, my original question was, is there anyway to make it louder?
jason4656 said:
thanks, my original question was, is there anyway to make it louder?
Click to expand...
Click to collapse
Speaker Boost. Or any similar app that works on JB(I can't find any yet). There's a small issue though. Sometimes it's not active even though it's supposed to be. In that case, just open the app again and it should be fine.
Have you been into all the settings and tinkered about there are a good few options
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Sorry miss read about you checked all settings
Sent from my C6603 using Tapatalk 2
jason4656 said:
ok so i have moved away from htc for the first time, not sure if it was a mistake or not but, i just cannot hear anyone on my experia z, i was at a conference at the weekend and trying to take a call somewhere busy is just impossible, i have tried all the settings, sound boost the only way i can hear someone is with them on loud speaker, and upside down.
I mean the only time i can hear my phone on normal speaker is if i am sat in a silent room, is there anyway *surely there must be?* to improve this, turn the volume up?
thanks
Click to expand...
Click to collapse
might seem stupid but you havent been showing off to all your friends your new 'waterproof' phone have you?
seen somewhere that when this has been done it can take a while for the speaker etc to dry out properly and quality is reduced....just a thought.
hi, yes i have tried the enhancements they dont seem to do anything at all, i guess i could listen to a recorded message or voice mail with them on differently see if i can notice anything but to be honest, none of them were noticeable.
i have poured water on phone yes but it didnt make difference this has been bad since fri and the water didnt make any difference
i will try and find an app although when i looked couldnt see anything
speaker boost doesnt work, but thanks

[Q] Screen Died!!! Half screen turned Black by itself! anyone had same problem!?

yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
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?????
It's an hardware problem, not software...
So, no, i never see this prob.
That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
That's weird... but I would have taken a lot of highres photos showing no damage on the device... never know what the "repair" dept will do
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
what do you mean. why would you take hd photos of it before handling over to the repair dpt?
rikki_sun said:
yesterday i was using the phone to surf the web.suddenly the right side of the screen turned black. after rebooted still the same.
this phone has never been dropped or water damaged,but whats causing this problem?! or is has anyone heard of any simliar problems like this from before??
been to the place where i bought it ,got told it wil be sent to repair department being checked and get back to me.possible will get a replacement or repaired...
anyone has seen anything like this before?! I HAVE NOT! !wtf htf!
Click to expand...
Click to collapse
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.
stevedebi said:
Interesting you should mention this. I've seen a similar issue, but only when running a single app called "Bubbles". When the game starts the screen shows up for a second like below, and the game itself runs very slowly. I think something about the graphics doesn't like the One. Have you installed anything that might interfere with the graphics?
I would hard reset the phone before sending it back.
Click to expand...
Click to collapse
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.
rikki_sun said:
no.i dont have that app installed. besides i was watching youtube video on the phone when it happened.
if you watch closely,you can reaslize, in my pic ,the way the black part it has in the screen is different from the black in your pic, mine is more like "unevenly" pixel broken,as its not a regular rectangular shape like your "black".
i did hard reset.
its totally gone.
thanks for your concern.
Click to expand...
Click to collapse
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.
stevedebi said:
Glad it worked out. Concur that the issues are different. Since mine only happens in that one app, I don't think I have a problem with the phone.
Click to expand...
Click to collapse
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:
rikki_sun said:
nono, sori bro i mean "its totally gone"means the screen its totally gone. which means is totally broken..hah
i had to do the factory reset to erase all my personal info and send it to the repair dptment. :laugh:
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Oh, sorry. I thought a reset fixed it! I hope it works out.

Issue with camera and flash?

I'm having issues when using the camera with the flash. There is a huge glare across every picture I take.
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Anyone seen this before?
Good God! Looks awful! Make sure the lens is not scratched or dusty.
Could a case be interfering with the flash?
Restola said:
Could a case be interfering with the flash?
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I thought it might be the case but that is "not the case". The interesting thing is this only happens with the flash. It looks fine when I take a picture without the flash.
Restola said:
Could a case be interfering with the flash?
Click to expand...
Click to collapse
I thought it might be the case but that is "not the case". The interesting thing is this only happens with the flash. It looks fine when I take a picture without the flash and it happens every time I use the flash.
zoid_99 said:
I thought it might be the case but that is "not the case". The interesting thing is this only happens with the flash. It looks fine when I take a picture without the flash and it happens every time I use the flash.
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Click to collapse
I think you should return it, it could be that there is a small hole next to the camera lens so the light from the flash is "leaking" into the lens directly.
So to follow up... I have talked to Motorola support 3 times and sent them images twice. Friday they told me that I had to call back and get level 2 support. Saturday they called me back and asked for the photos again and then they told me they would call back on monday. Monday they didn't call back so I called them and they told me to call Verizon. Thanks Motorola for standing behind your product. I had a totally different experience with the 2013 Moto X and support. Something has changed.
I have the exact same problem. I sent my phone to support 3 days ago.
I'm still waiting for an answer from them. I hope they fix the problem.
Here are some pictures I took (with and without flash): https://plus.google.com/115953391459142635379/posts/gi94rki7KBQ
MaKTaiL said:
I have the exact same problem. I sent my phone to support 3 days ago.
I'm still waiting for an answer from them. I hope they fix the problem.
Here are some pictures I took (with and without flash): https://plus.google.com/115953391459142635379/posts/gi94rki7KBQ
Click to expand...
Click to collapse
So we were the lucky ones. My guess that we will see many more instances of this. Verizon is sending me a new phone and it should be here Thursday. I'm interested to hear how yours works out.
zoid_99 said:
So we were the lucky ones. My guess that we will see many more instances of this. Verizon is sending me a new phone and it should be here Thursday. I'm interested to hear how yours works out.
Click to expand...
Click to collapse
They just sent me a brand new phone! I've tested the flash and it is now working as it should. I hope it works out the same for you too.
MaKTaiL said:
They just sent me a brand new phone! I've tested the flash and it is now working as it should. I hope it works out the same for you too.
Click to expand...
Click to collapse
Verizon sent me a "certified like new" replacement today and it looks like new and pictures with the flash seem to work. I also heard back from Motorola via phone and google+ and they were interested in getting to the root of the problem but now I have to send the phone back to Verizon. Maybe the can get the phone from Verizon.....

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