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Lousy build quality these days?

Hi,
just wanna ask if the lousy build quality is normal for the Diamond. I've yet to see one that is problem free - and I had half a dozen in hands.
Mostly the dpad is not level and one edge lifts up.
Then often the power button is not level.
Then I've seen that the stylus does not get sucked in completely as it should be by the magnet.
And finally I've seen that the battery cover does not close completely (leveling at the top end) and come off very easily?
Given the fact that I only paid 290 Euros for my brand new Diamond and the features it packs I can endure a lot.
But given the fact that I know HTC from devices like the Qtek S110 I'm really dissapointed.
The build quality of HTC seemed to have gone downhill by a lot - Diamond problems like the one noted, Touch HD color peel off, Xperia X1 cracks and color peel.
What the heck are those chinese doeing? Do they think because they are the only ones building WM phones these days customers are willing to put up with such crap???

Mmmm...
I must be the odd-one out then because mine is really smart... no such issues?! Battery cover good, stylus fits, buttons level. Mine is HTC branded, may be its the network providers' manufacturing plants that are less than top quality?
I know for a fact that all brands are not built in the same plant. Having said that, the quality should be equal where ever they're built

i have the MDA version and the build quality on it is good. Nothing sticking out of uneven.

I've only tested HTC's own devices. And I've yet to see one that is free of flaws. Even the new D2 has problems like dust under the screen etc.

Private-Cowboy said:
I've only tested HTC's own devices. And I've yet to see one that is free of flaws. Even the new D2 has problems like dust under the screen etc.
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Click to collapse
All I can say then Mr Cowboy, is that you've been damn unlucky. I've been using HTC devices since 2001, and I've had one device in all that time which I could fit in your 'duff' catergory?!

Actually, HTC are Taiwanese.
Apart from the obvious xenophobia, I have also noticed that one edge of the D-pad is raised, allowing the light to leak through. I'm a bit disappointed - the Diamond is my first HTC device, and one of the reasons I bought it was hearing how good the build quality generally was on HTC phones.

Well some say Taiwan is still China. Besides that I've used HTC devices for quite a few device generations. The best one prolly was my magician - rock solid and still runs strong with no signs of any wear.
The Diamond on the other hand simply does not feel solid and clearly shows what I would describe as cost reduction effects. If you treat the Diamond as a ... device you prolly don't care. And I don't do either very much because I got mine recently very cheap (because the D2 was sitting right besides the D1 in the store the D1 was sold for less then 300 Euros).
You get a mighty good load of features for less then 300 (my old Eten X500 had cost me double that) so I don't wanna complain too much. But I feel that I'd be prepared to pay another 100 for solid build quality (metal casing etc).
I've taken a very close look at other HTCs on display in various stores around town and all of them had at least minor flaws. The black X1s already showed color peel off like the Touch HD and even the display unit of the D2 had visible dust under the screen - and I don't think it was on display for very long.
That said I think the Diamond will be my last HTC. The features are great but I simply like a bit more solidity. I exchange my own Diamond twice to end up with one that I can half way live with - first one had a stylus problem (not sucked in properly) and a power button problem (wouldn't turn own sometimes - maybe because the power button was not level and did not press properly), the second one had a royally screwed dpad (bent inwards on the right side and lifting up on the left side) and non-fitting battery cover and the third only has a bit of the pad lifting up on the right side (not as much as the second).
I looked through 6 stores in town and my percentage of a 100% perfect HTC was - 0%, none, nada.
Maybe german stores only get the crap productions because germans usually don't complain much, who knows. ;-)
I even have a X1 lying around here (ordered because I was thinking about returning my Diamond) but I'll return the X1 instead. The X1 is also HTC meaning it's disaster (cracks and/or peeling) in the making and I'm not prepared to pay a 170 Euros on top of my Diamond for that.
On the other hand build quality in general has gone downhill as it seems. Even coworkers of mine complain about the shoddy build of there iPhone-Toys. And they paid much much more than I did for my Diamond. Maybe the X2 will be what I'm looking for given the fact it's made by Foxconn/Asus.

grahamkdt said:
I know for a fact that all brands are not built in the same plant. Having said that, the quality should be equal where ever they're built
Click to expand...
Click to collapse
Prove it. Carrier brand snobbery is not going to get us anywhere.

I don't believe that either. For one HTC might be THE defacto PDA-monopolist but generall they are a rather small company. I don't think they have a lot of plants all over Taiwan.
And why should carrier devices should be build with higher 'tolorances'? Some carrier devices can be built a bit more solid - like the XDA Diamond given the different back cover - when they are changed from the original.

[Q] Back battery door loose

I just got my HD7 today and there is a noticeable amount of space between the part of the back you can remove and the bottom of the back. There is some creaking between the two back plates. The bottom backplate is higher raised than the top back plate. Is it supposed to be like this or did I just get one that was messed up. (FYI, I love my WinPhone7)

It is also on mine.

I've actually had 3 HD7s so far and each one had a different fit on the battery door. The one I have now has the best fit of them all but the first one, the top of the door stood out further than the rest of the door. The top wasn't flush with the side like the middle and bottom.
Quality control is lacking at HTC these days. The first one had signal problems. The second one had dead pixels all over the screen. So far this third one hasn't shown any problems.
I do believe, though, that the HD7 is the most gorgeous of all the WP7 devices yet. To me it's like a refined and polished HD2. It is everything I wanted in the HD2's appearance.

Make sure it is snapped into place properly. It may seem that it has seated properly but it needs a good press down with thumbs and it should snap into place and sit flush.

MartyLK said:
I've actually had 3 HD7s so far and each one had a different fit on the battery door. The one I have now has the best fit of them all but the first one, the top of the door stood out further than the rest of the door. The top wasn't flush with the side like the middle and bottom.
Quality control is lacking at HTC these days. The first one had signal problems. The second one had dead pixels all over the screen. So far this third one hasn't shown any problems.
I do believe, though, that the HD7 is the most gorgeous of all the WP7 devices yet. To me it's like a refined and polished HD2. It is everything I wanted in the HD2's appearance.
Click to expand...
Click to collapse
With the amount of devices HTC keeps churning out almost every second, its no wonder they are making mistakes in quality assurance on some of them.
I too have the same gap between the top cover and the bottom radio cover, you can see the sim through the gap.
Its odd that the Desire HD got a better unibody design than the HD7 and yet they are both practically siblins.
Would it have also killed them to put and SLCD instead of stantard LCD? I know amoled supplies are low and Samsung cockblocked Super Amoled distribution.
Such a large screen deserves higher quality.
I'm pissed off with HTC but I really really like my HD7 with WinPhone 7. Zune is fecking awesome.

bazanime said:
With the amount of devices HTC keeps churning out almost every second, its no wonder they are making mistakes in quality assurance on some of them.
I too have the same gap between the top cover and the bottom radio cover, you can see the sim through the gap.
Its odd that the Desire HD got a better unibody design than the HD7 and yet they are both practically siblins.
Would it have also killed them to put and SLCD instead of stantard LCD? I know amoled supplies are low and Samsung cockblocked Super Amoled distribution.
Such a large screen deserves higher quality.
I'm pissed off with HTC but I really really like my HD7 with WinPhone 7. Zune is fecking awesome.
Click to expand...
Click to collapse
I agree. I expected a bit more hardware wise also. But I look at it like a refined and polished HD2. It looks exactly like what I've wanted my HD2 to look like. I was even envious of the Evo when I saw it. But this HD7 is even better looking than the Evo. That sweet black-chrome surround and those nice silver sound producing grills. The use of soft buttons, getting away from the hard buttons of the HD2. The super clean rear side and the even-better-looking-than-the-Evo kickstand.
As long as I look at the HD7 as an HD2.2, I'm content. WP7 is the real glory of this device. Such a sweet mobile OS.

MartyLK said:
I agree. I expected a bit more hardware wise also. But I look at it like a refined and polished HD2. It looks exactly like what I've wanted my HD2 to look like. I was even envious of the Evo when I saw it. But this HD7 is even better looking than the Evo. That sweet black-chrome surround and those nice silver sound producing grills. The use of soft buttons, getting away from the hard buttons of the HD2. The super clean rear side and the even-better-looking-than-the-Evo kickstand.
As long as I look at the HD7 as an HD2.2, I'm content. WP7 is the real glory of this device. Such a sweet mobile OS.
Click to expand...
Click to collapse
I've never had a HD2 so i cant comment much on your experience, but I agree that the HD7 looks beautiful and well designed, i really like the weight and the black chrome surround. I could have done without the grills, but I'm getting used to them.
What I would have like are that materials used be more akin to the Desire HD, less plastic more metal for the main enclosure, then plastic elements where its needed. Alas, I'm sure there will be a WP7 htc HD8 phone like that in a few months with built in 32GB storage, then we HD7 owners will be crying.
I'm quite content, i just need WP7 to be updated with some fundamental features missed at launch to appease the power user in me.

I just got it yesterday so I took it back to t-mobile today and they exchanged it for me. It was such a hard choice whether to get this or the mytouch 4g.

rllong1 said:
I just got it yesterday so I took it back to t-mobile today and they exchanged it for me. It was such a hard choice whether to get this or the mytouch 4g.
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I had the MyTouch 4G and had data problems. Turns out it (Android) uses a separate data service than WinMo and mine was WinMo. But I hated the plasticy look of the front button panel and the protrusion on the USB and HP connectors. It ruined the aesthetics. I wished I had gotten the G2 instead. But I returned the MyTouch and later got another HD7, for which I am glad.

MartyLK said:
I've actually had 3 HD7s so far and each one had a different fit on the battery door. The one I have now has the best fit of them all but the first one, the top of the door stood out further than the rest of the door. The top wasn't flush with the side like the middle and bottom.
Quality control is lacking at HTC these days. The first one had signal problems. The second one had dead pixels all over the screen. So far this third one hasn't shown any problems.
I do believe, though, that the HD7 is the most gorgeous of all the WP7 devices yet. To me it's like a refined and polished HD2. It is everything I wanted in the HD2's appearance.
Click to expand...
Click to collapse
I would have much rather had the hd2's metal battery cover over this one, but overall I am pleased with the design.
My signal seems a little worse, but I'm not sure if its a defect or just the way it is. Trying to give microsoft some time to see if an update might be coming for the radio.
As far as QC for this device, my back is flush, but if you play with the battery cover, you can make a small gap to see the sim.

Optimus 2X build quality

Hi! I was wondering about the general build quality and the durability of this phone!
I have had several HTC phones thru the years, S710, Touch cruise, G1 and hero.
With all of them i was very satisfied with build quality and what falls and dents they could take without being damaged. BUT THEN i got the samsung galaxy s, and build quality sucked, now it have broken on its own twice and i broke the screen twice. So i am now tired sick from samsung and their crappy build quality.
My question therefore is: Is this thing built more solid then the SGS? Is the regular TFT LCD better for my (ab)use?
Thanks for answers and sorry if my english is a little glitchy

olle0047 said:
Hi! I was wondering about the general build quality and the durability of this phone!
I have had several HTC phones thru the years, S710, Touch cruise, G1 and hero.
With all of them i was very satisfied with build quality and what falls and dents they could take without being damaged. BUT THEN i got the samsung galaxy s, and build quality sucked, now it have broken on its own twice and i broke the screen twice. So i am now tired sick from samsung and their crappy build quality.
My question therefore is: Is this thing built more solid then the SGS? Is the regular TFT LCD better for my (ab)use?
Thanks for answers and sorry if my english is a little glitchy
Click to expand...
Click to collapse
excuse me sir, but the type of the display has absolutely nothing to do with how strong (durable) the phone is. only the glass that PROTECTS the display matters. samsung galaxy s and lg optimus both have gorrila glass (good stuff for resistance against scraches) i think htc hero also has it.
not sure how you managed to destroy it so well though
but on the general lg optimus 2x build quality is MUCH MUCH better than galaxy s, much more solid phone, samsung feels crap.

Great! Wellmy problem has been that the screen inside the glass broke, both times the glass was intact. On other devices like a itouch 1g the glass broke but not the screen on the inside and it was still useable.
Well, firstly the screen died altogether while i was holding the phone trying to surf the web. No problem samsung took the phone in and replaced the screen. Next abouth one month later my touch buttons died, a little more of a hassle getting samsung to take the phone back this time. A couple of phonecalls and contact with samsung themselfes and they took it in for repair, kept it for 3 weeks and it got back fine.
Then i dropped the phone between one and two feet onto concrete floor, yes i admit this is my fault, but i feel this is something the phone should have managed. Especially since i had a gel cover thingy around it. This time i changed the screen myself, no problem. Then i got on my bike home from work about one month ago, put my phone in my pocket, and altso my keys. Got home and the inner AMOLED was broken again.
Might be that im not carefull enough with the device, but i feel its just a bit too fragile :/
But thanks for the answer and i will probably buy one of these, they go real cheap around here now
Only around 500USD wich i think is pretty darn good for this device.

olle0047 said:
Great! Wellmy problem has been that the screen inside the glass broke, both times the glass was intact. On other devices like a itouch 1g the glass broke but not the screen on the inside and it was still useable.
Well, firstly the screen died altogether while i was holding the phone trying to surf the web. No problem samsung took the phone in and replaced the screen. Next abouth one month later my touch buttons died, a little more of a hassle getting samsung to take the phone back this time. A couple of phonecalls and contact with samsung themselfes and they took it in for repair, kept it for 3 weeks and it got back fine.
Then i dropped the phone between one and two feet onto concrete floor, yes i admit this is my fault, but i feel this is something the phone should have managed. Especially since i had a gel cover thingy around it. This time i changed the screen myself, no problem. Then i got on my bike home from work about one month ago, put my phone in my pocket, and altso my keys. Got home and the inner AMOLED was broken again.
Might be that im not carefull enough with the device, but i feel its just a bit too fragile :/
But thanks for the answer and i will probably buy one of these, they go real cheap around here now
Only around 500USD wich i think is pretty darn good for this device.
Click to expand...
Click to collapse
you are one unlucky ole' chap must i say

The metallic band that surrounds the phone scratched far to easy. I have a few marks in there and I keep it well protected. I hate to see what happens if this was dropped onto concrete.

I think it's pretty well built. Feels solid, doesn't creak, weighty but not too heavy etc

pmcguire said:
The metallic band that surrounds the phone scratched far to easy. I have a few marks in there and I keep it well protected. I hate to see what happens if this was dropped onto concrete.
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Click to collapse
I thought it was plastic. Why do you think it's metal?
Build quality seems good though, no noise and everything seems tight and in place. Only thing concerning me is the battery cover. What happens to the clips when removing it 100 times? I'm afraid it might get a bit loose.
I haven't dropped it yet, so not sure how it handles such things. Corners on the glass seems ok protected..

Stikkontakt said:
I thought it was plastic. Why do you think it's metal?
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Click to collapse
I didn't say it was metal, I said it was metallic (ie looks like metal)
Either way it's very weak and marks easily leaving black marks in it. Really unhappy with my phone and hope to get rid ASAP.

aah..
Well, painted plastic does scratch easily in general. Not easy to avoid..
I don't really care though..

They should build the whole thing with Gorilla glass, it wouls be smudgetastic but indestructible and unscratchable.

not a single scratch on mine.... have it fot 2,5 months now....

pmcguire said:
I didn't say it was metal, I said it was metallic (ie looks like metal)
Either way it's very weak and marks easily leaving black marks in it. Really unhappy with my phone and hope to get rid ASAP.
Click to expand...
Click to collapse
Build quality is good, but this metalic plastic is really bad.

Jossermuntjewerf said:
not a single scratch on mine.... have it fot 2,5 months now....
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Same here. Looks as nice as the day it was unboxed. I am usually careful when attaching the USB cable, though.

I ended up buying the phone
So far i am very satisfyed, very good build quality. Fast and snappy with CM7 #49.
Sent from my Optimus 2X using XDA App

Volume button, soft keys and camera?

Hey there. I bought this phone today and I love it. However, I have a couple of couple gripes with it, but am not entirely sure whether it's just with my phone or the Incredible S in general.
First off, the volume buttons appears to be flimsy. I mean, yes, it's very thin and I'm not totally used to it yet, but I've noticed you can moved it from side to side slightly. This is the same for the power button, only not as noticeable.
Secondly, the soft keys. I get that they have an LCD display to make the buttons rotate, but on the search key it seems a lot brighter and a bit blurry, and I'm able to see the rotated magnifying glass underneath the non-rotated button. It's not as bright as the 'standard' non-rotated button, but it is noticeable. When I rotate the phone and the buttons rotate I'm unable to see the non-rotated magnifying glass. This is also the same, though not as bad for the back button.
And finally, the camera. I'm don't know whether this is a software/app/wifi issue, but I tested out Tango and Fring using the front facing camera and the back camera, and called my friend. He has an iPhone 4 and he came through clear. I, on the other hand (according to him at least) came through blocky and 'stuttery', with lots of pauses. Fring was worse, as the sound wasn't good for either of us, but the video seemed poor on my end.
So yeah, are my complaints common to all Incredible S'? If so, then I won't be too bothered, but I'm kinda worrying a bit because I bought the last IS in the shop, and when the salesman opened up the box to show me the phone, it didn't have any of the stickers on, and the screen had fingermarks on. He said that it was brand new, but they had used it to show another customer. I got home and tried turning it on, and there was no charge left in the battery. I looked in the box and all the chargers etc were unopened, though.
So yeah, what do you think?

zingxao said:
Hey there. I bought this phone today and I love it. However, I have a couple of couple gripes with it, but am not entirely sure whether it's just with my phone or the Incredible S in general.
First off, the volume buttons appears to be flimsy. I mean, yes, it's very thin and I'm not totally used to it yet, but I've noticed you can moved it from side to side slightly. This is the same for the power button, only not as noticeable.
Secondly, the soft keys. I get that they have an LCD display to make the buttons rotate, but on the search key it seems a lot brighter and a bit blurry, and I'm able to see the rotated magnifying glass underneath the non-rotated button. It's not as bright as the 'standard' non-rotated button, but it is noticeable. When I rotate the phone and the buttons rotate I'm unable to see the non-rotated magnifying glass. This is also the same, though not as bad for the back button.
And finally, the camera. I'm don't know whether this is a software/app/wifi issue, but I tested out Tango and Fring using the front facing camera and the back camera, and called my friend. He has an iPhone 4 and he came through clear. I, on the other hand (according to him at least) came through blocky and 'stuttery', with lots of pauses. Fring was worse, as the sound wasn't good for either of us, but the video seemed poor on my end.
So yeah, are my complaints common to all Incredible S'? If so, then I won't be too bothered, but I'm kinda worrying a bit because I bought the last IS in the shop, and when the salesman opened up the box to show me the phone, it didn't have any of the stickers on, and the screen had fingermarks on. He said that it was brand new, but they had used it to show another customer. I got home and tried turning it on, and there was no charge left in the battery. I looked in the box and all the chargers etc were unopened, though.
So yeah, what do you think?
Click to expand...
Click to collapse
Yes it is normal for the volume rocker to rock in all directions however don't let it fool you it is very sturdy and longer lasting than the power button. Never had an issue with the volume button however the power button will require more pressure to push over time.
As for the soft keys they do blur out and it all depends what angle your viewing them from.
The. Camera on. The front of the. IncS is a piece of crap only at 1mp, I'm not sure. What the iphones resolution is but I can guarantee that it's high seeing as they advertise video calls.
Sent from my HTC Incredible S

itsbeertimenow said:
Yes it is normal for the volume rocker to rock in all directions however don't let it fool you it is very sturdy and longer lasting than the power button. Never had an issue with the volume button however the power button will require more pressure to push over time.
As for the soft keys they do blur out and it all depends what angle your viewing them from.
The. Camera on. The front of the. IncS is a piece of crap only at 1mp, I'm not sure. What the iphones resolution is but I can guarantee that it's high seeing as they advertise video calls.
Sent from my HTC Incredible S
Click to expand...
Click to collapse
From my experience with both phone the front facing camera sucks on both the only way to insure video calling works well is with good lighting
Sent from my HTC Incredible S using XDA Premium App

Another thing I've just noticed; again, am wondering whether this is same for everyone or just me (after the whole no stickers on the phone thing with fingerprints on the screen), but the micro USB port is kinda loose. If you tap it with your smallest finger, or if the charger is in it and move it slightly, the USB port moves.
Sorry for all the questions, I'm just a bit concerned if I've paid a a fair amount of money for a 'new' phone, when it's not and there's things wrong with it.
Thanks.

Everything seems pretty normal. Bearing in mind it is not a closed case like the iphone series, therefore you have to expect movement with parts of the phone.
Sent from my Incredible S using xda premium

zingxao said:
Another thing I've just noticed; again, am wondering whether this is same for everyone or just me (after the whole no stickers on the phone thing with fingerprints on the screen), but the micro USB port is kinda loose. If you tap it with your smallest finger, or if the charger is in it and move it slightly, the USB port moves.
Sorry for all the questions, I'm just a bit concerned if I've paid a a fair amount of money for a 'new' phone, when it's not and there's things wrong with it.
Thanks.
Click to expand...
Click to collapse
My phone. Came the same way dude and yes the usb port moves on all of them it adds a bit of flexibility so it's not as easy to damage.
There is nothing to worry about. There was no plastic on mine and there was finger prints on it. The sales people generally boot them up once to avoid a waiting period when setting up your phone for the first time. They boot them up than shut them down so they can boot up fast using fast boot. The less time waiting for the phones the more time spent selling phones.
Sent from my HTC Incredible S

Oh okay dude! Thanks for the replies. I think I look for faults when they're not there lol.
So yeah cheers for clearing that up.

[Q] 2nd One....

Hi guy, just received my replacement htc One and the QC is even worse than the first. First One had an uneven top speaker slip (sharp edge overhang) uneven glass and recessed power button. This replacement is uneven top and bottom with sharp speaker slip overhangs to left again, sim tray is tatty, but the worst issue (and a new one) is the volume rocker that is so proud of the body on the screen edge you can see where the chrome plating finishes. I've spoken to my supplier and they are sending another replacement. Love the phone, hate the QC. Has anyone got a close to decent unit? First was HT serial, second is SH. Anyone else seen the volume rocker pics (see attached)
Cheer

I've gotten two perfect units. It just luck when you order early on. It sucks!!

nullkill said:
I've gotten two perfect units. It just luck when you order early on. It sucks!!
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Click to collapse
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers

dantay999 said:
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers
Click to expand...
Click to collapse
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.

nullkill said:
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.
Click to expand...
Click to collapse
Cheers for the reply, ordered another replacement, hope for 3rd time lucky!