Earlier today when I switched on my phone and tried to access Market, I was asked to re-enter password. I entered two passwords I remembered and I couldn't log in. Then, I tried password recovery. I couldn't answer one call and I couldn't enter the proper recovery code in the second call.
Now, when I try to recovery password, I get an internal error message. All my Google profiles such as Google+ profile and Blogger profile are returning a not found error.
So, what just happened to my Google Account? Was it hacked and someone deleted it? Or, Google deleted it for some violation(without giving me any notice at all)?
How can I get in touch with Google and recover my account? This account is really important to me. I have a lot of stuff linked to it as well as my whole address book.
I was gonna tell you on G+ today. The form you made which I maintained is down as well.
M_T_M said:
hard reset might be on your horizon...if unable, contact your SP tier 3 support team for help
Click to expand...
Click to collapse
English? lol Sorry. I couldn't understand what you are saying.
jaszek said:
I was gonna tell you on G+ today. The form you made which I maintained is down as well.
Click to expand...
Click to collapse
Hmm yea. Looks like every service has gone down. My problem is I don't know if my account was compromised or it's a Google issue.
If my account was compromised and deleted, I have to act fast. Alternatively, if it's a Google issue, I can wait. The problem is that this account had so many of my important contacts, photos, 5000+ bookmarks, few years worth of email and so on. =(
nibras_reeza said:
English? lol Sorry. I couldn't understand what you are saying.
Hmm yea. Looks like every service has gone down. My problem is I don't know if my account was compromised or it's a Google issue.
If my account was compromised and deleted, I have to act fast. Alternatively, if it's a Google issue, I can wait. The problem is that this account had so many of my important contacts, photos, 5000+ bookmarks, few years worth of email and so on. =(
Click to expand...
Click to collapse
Log in to your Google account from a PC and change password. Try phone again after this.
A couple days ago, I entered the Market and it told me that my account wasn't correct. It didn't allow me to do anything, or change my password. In a last ditch effort, I resynced the Google stuff. That fixed it. I'm not sure if I had the same problem, but you could try that and see what happens.
Sent from my Frozen over Epic.
DirkGently1 said:
Log in to your Google account from a PC and change password. Try phone again after this.
Click to expand...
Click to collapse
I can't access the account from PC either. Am so stuck. =/
i n00b teh pwns said:
A couple days ago, I entered the Market and it told me that my account wasn't correct. It didn't allow me to do anything, or change my password. In a last ditch effort, I resynced the Google stuff. That fixed it. I'm not sure if I had the same problem, but you could try that and see what happens.
Sent from my Frozen over Epic.
Click to expand...
Click to collapse
Coming to think of it, I think I must try that. However, I can't remember the exact password either. =(
Sounds less like somebody being 'hacked' to me than it does somebody having forgotten their Password and locking themselves out.
What happens when you try to log in from PC?
DirkGently1 said:
Sounds less like somebody being 'hacked' to me than it does somebody having forgotten their Password and locking themselves out.
What happens when you try to log in from PC?
Click to expand...
Click to collapse
It says incorrect username and password. Going to recovery page gives an internal error message.
I have been locked out after forgetting password earlier as well but I was able to reset every time. Now, I can't reset either.
Give it a day or two, I was locked out from my phone once, seems an infectious spam mail tried sending out messages to my contacts but Google stopped it before it was able to execute a send function. I was restored after trying with my old pass the next day.
SchizioPunk's Epic Experience 2.1 Eclair -> Odin to EC05 Froyo. Rooted. Bloatware Removed. Voodoo Sound V9 Module Loaded. TouchWiz4. Enjoying my Customized Stock Experience.
Internal error sounds like a problem their end. As above, try again later. Don't worry though, your account will still be there!
Shinydude100 said:
Give it a day or two, I was locked out from my phone once, seems an infectious spam mail tried sending out messages to my contacts but Google stopped it before it was able to execute a send function. I was restored after trying with my old pass the next day.
SchizioPunk's Epic Experience 2.1 Eclair -> Odin to EC05 Froyo. Rooted. Bloatware Removed. Voodoo Sound V9 Module Loaded. TouchWiz4. Enjoying my Customized Stock Experience.
Click to expand...
Click to collapse
DirkGently1 said:
Internal error sounds like a problem their end. As above, try again later. Don't worry though, your account will still be there!
Click to expand...
Click to collapse
I was able to get to reset password page today. I couldn't reset it yet because the phone which had my SIM acted up and didn't let me read the text.
Nonetheless, this is my guess.
After a certain number of failed attempts to reset password, the password recovery option that was used is blocked for 24 hours. Since I had only one recovery method, it has given the error and locked out my account.
Related
Hey guys... my phone was stolen... how can i UNLINK my GMAIL account?
there´s a way to do that? what others things i need to do?
thanks
cya
best option would be to change your password through a PC and thus it will not connect anymore to the phone, as you would have a different password there.
Fekish said:
best option would be to change your password through a PC and thus it will not connect anymore to the phone, as you would have a different password there.
Click to expand...
Click to collapse
lol...
of course...
why the simplest things are the toughest to be thought?
thanks...
cya
Changing gmail password is the best way (probably only way at this point). Any passwords that the phone browser remembers would be good to change too.
For your next phone, look for some of the remote wipe/lock applications that are available, so that you can kill the phone remotely. Even better, some let you track it so you can find the person who has it!
My wife lost her Milestone, and we locked and tracked it... and then got it back!
Oh yeah, if you did online banking with it, better change banking passwords
I got a viita today from a buddy who didn't really car for it...
Problem is, his psn is locked to it.. I know I can format to deactivate his account, but of course I don't know his account info.. anything I can do beside have him call Sony and them reset it since he can't remember his password? Its no big deal to go that route.. Sony just isn't Johnny on the spot and seems to take them forever to get around to that kinda stuff?
why not call him??
As I said before... he doesn't remember the password.. (I actually have no clue what my psn password is since its auto saved...)
Helps to read it all before posting...
drnecropolis said:
As I said before... he doesn't remember the password.. (I actually have no clue what my psn password is since its auto saved...)
Helps to read it all before posting...
Click to expand...
Click to collapse
try to recover the Play Station Network password to your email
Knight47 said:
try to recover the Play Station Network password to your email
Click to expand...
Click to collapse
I was finally able to get with psn... they said to format the SD card, his online would show up, but it would erase it when I added mine into.. they said it takes about 24 hours to verify all my information since I have to have a change of email address (one I registered with is no longer active) once they see its me, they send an email on how to change my password and email associated with my psn....
Got it squared away.. couple formats and having to call psn back to use yet another email since my backup had been used on another ps3 and all was well and good....
Thread is closed. OP has gotten the issue resolved.
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
Deca4 said:
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
Click to expand...
Click to collapse
Think I've read somewhere that's it's possible via adb, but you'd need usb debugging to have been previously enabled before you got locked out.
That's all I got as a possibility....
Sent from my SAMSUNG-SM-N900A using Tapatalk
Thanks for the reply. Unless usb debugging is checked by default, I'm 99% sure she did not check it.
Deca4 said:
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
Click to expand...
Click to collapse
I don't see it happening I your case. It's kind of the whole reason behind a lock code. Factory reset is going to be your only hope.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Deca4 said:
Phone is completely stock. Is there any utilities to get pass the lock screen password? Can the carrier unlock it or Samsung without wiping it out?
Thanks in advance.
Click to expand...
Click to collapse
I dont know if things have changed. but before if you kept failing. eventually It would ask you if you forgot your password. Then you would it would email your gmail mail account with a link and instructions to unlock your phone.
a3plew said:
I dont know if things have changed. but before if you kept failing. eventually It would ask you if you forgot your password. Then you would it would email your gmail mail account with a link and instructions to unlock your phone.
Click to expand...
Click to collapse
We've tried so many times and it hasn't prompted us forgot password questions.
I see under the stock recovery you can still side load through adb.
a3plew said:
I dont know if things have changed. but before if you kept failing. eventually It would ask you if you forgot your password. Then you would it would email your gmail mail account with a link and instructions to unlock your phone.
Click to expand...
Click to collapse
I'm not thinking our phones do that.
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
I thought I would post what I think was the problem in case someone else has the issue. I think it is Gmail verification feature. It maybe possible if you forget your phone password, you can use the Gmail email password to get in as mention on some of the post? AT&T also said she should be able to unlock phone with Gmail password. Details below.
Phone has been reset a few days from posting this. Good thing pictures are syncing with Google Drive.
I believe the problem why the password would not work is because of Google's verify feature on Gmail. For example when you go on to another computer and try to access your gmail, it will ask for a verification code and send you a text with the verification code. I believe this was the problem because once the phone was hard reset, the phone would not accept her Gmail account password. After diagnosing this issue, I decided to try to disable the verification feature on Gmail. Once it was disabled, I was able to get past the Gmail password issue.
To avoid from this happening again I put Androidlost which will allow me unlock the phone remotely. Great App especially being free. My wife doesn't want the phone rooted so this is the best solution for me plus I been using this App since the Galaxy S2 was released and never had an issue with the App. I actually had the app installed before she got locked out but never finish registering the phone, yeah that sucked. Lesson learned the hard way.
Thanks everyone who tried helping.
If u have linked your phone with android device manager you can simply change the password to whatever you want on android device manager on your desktop.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Anyone else run into the problem of not receiving an email from Motorola with the bootloader unlock code? This is super frustrating.
Mine showed up under the 'promotions' tab, check there?
Sent from my XT1056
Thanks, but still no dice. =/
foxfire235 said:
Thanks, but still no dice. =/
Click to expand...
Click to collapse
Dumb question..but spam?
Slapped my Moto
Mine took forever to show up. I gave up and it was there the next morning
Sent from my Nexus 10 using xda app-developers app
I am having the same frustration. Checked in Spam, Promotions and any other area that I could. I submitted mine last night. Although after I submitted for it, it never reverted to another page though and was just a blank webpage. I have no idea if that has anything to do with it at all.
Yeah I'm going on 4 days now. And I've used two different moto x's on three different computers with 3 different browsers. FML. I'm just returning the phones to Motorola. I'm tired of this crap.
Oh wow that stinks! Wish I could help. I did mine on a Saturday afternoon and literally got the email within minutes of requesting it.
Did you try to resubmit ? Maybe a different email?
Yeah, its odd if it isn't instant. Mine have all been there as fast as I could switch browser tabs. There have been times the website has gimped though, so maybe the email portion has been down when you requested the keys.
shane1 said:
Did you try to resubmit ? Maybe a different email?
Click to expand...
Click to collapse
I resubmitted. I'll try again with another email address this evening.
mine appeared instantly as well. but i was signed in with my google account so i didn't have a choice of what email it got sent to.
jayboyyyy said:
mine appeared instantly as well. but i was signed in with my google account so i didn't have a choice of what email it got sent to.
Click to expand...
Click to collapse
I was also signed in with my Google account.
DanRo80 said:
I was also signed in with my Google account.
Click to expand...
Click to collapse
i guess you could always just call them and they can figure it out. stupid question but maybe you were signed into a google account that you didn't think you were when you clicked on the button to sign in with your google account... i don't remember it telling me what account i actually signed in with or if it told me what email it was sending it to. but i just did it less than a week ago and it was instant. maybe their servers are screwy or something.
i know someone already said it but there is a junk email box in gmail. didn't notice it before i was looking for an email that didn't come. but clearly you already probably checked that. just thought id mention it.
just thought of this, might not matter at all. but maybe the phone needs to be connected to motorola device id or something. wouldn't make sense that it would matter but i had my motorola device id connected to my google account before i tried to get the code. just another idea.
jayboyyyy said:
i know someone already said it but there is a junk email box in gmail. didn't notice it before i was looking for an email that didn't come. but clearly you already probably checked that. just thought id mention it.
just thought of this, might not matter at all. but maybe the phone needs to be connected to motorola device id or something. wouldn't make sense that it would matter but i had my motorola device id connected to my google account before i tried to get the code. just another idea.
Click to expand...
Click to collapse
Would the "junk" folder your referring to be the same as the "spam" folder in Gmail? Sorry but is the Motorola Device id stuff in the Moto Care app? I don't have my X set up with the thing of clearing my phone from the Motorola site. Is that what you are referring to?
DanRo80 said:
Would the "junk" folder your referring to be the same as the "spam" folder in Gmail? Sorry but is the Motorola Device id stuff in the Moto Care app? I don't have my X set up with the thing of clearing my phone from the Motorola site. Is that what you are referring to?
Click to expand...
Click to collapse
i have a spam and a junk folder. I don't know why both of them exist but they both do. By motorola device id i didn't mean being able to clear stuff from motorola. that probably needs to be set up in some motorola app that i don't use. i was referencing:
settings>Motorola Device Id (found under the personal heading on the verizon moto x).
when you click that it asks if you want to connect your phone to your google account. Like i said, i doubt it matters at all for getting the unlock code. it shouldn't anyway. but i figured id mention it just in case it does for some odd reason.
edit: just realized the junk folder i was referencing only gets email in it if you tag something as junk. so yes the spam folder was the correct folder i was meaning to say, not the junk folder.
I had that problem of not receiving the email from motorola when I was requesting the code via Motorola's website for my country (Brazil). When I tried using Motorola's USA website I got the email immediately. So try using the website for another country. You don't need a proxy, just change the location on the bottom of the site (http://www.motorola.com/sites/country-selector/index.html)
Ok I finally got it to work. I signed up for another Google account, and logged into the Moto site using the new Google account. I went through the unlock procedure and it worked first time no problem. I have no idea what's wrong on Moto / Google's end and why the emails got lost in space.
This is a new one for me, but here it goes:
Coming from a 5.1.1 ROM, a full wipe (just not internal data), then installing one of the two 6.0 ROMs I get the same error upon start up:
After putting in my email address and password, I get the notice "You must login as one of the device owners", or something to that effect. They keywords there would be the device owners...I'm not sure what that means and I've never had a problem with my account.
I've had my same gmail account since 2004 and I'd hate to have to change it only because of Marshmallow.
I haven't seen anyone else experiencing a problem like this, and I'm concerned as to why it seems to be unique in my case. I an NOT encrypted, neither before the install or after (custom kernel).
Unlike Lollipop, there is no "skip" button when logging into a Google account, you HAVE to with Marshmallow upon first install.
Any help would be appreciated.
Did you change your password recently? If so, you'll have to wait 72 hours from changing your password until you can log in again...
Didgeridoohan said:
Did you change your password recently? If so, you'll have to wait 72 hours from changing your password until you can log in again...
Click to expand...
Click to collapse
The first 6.0 ROM I flashed made me reset my password for some reason. No matter how many times I'd enter in the CORRECT password, I was told something wasn't right and got kicked back to the login screen. Once I changed the password on my PC, I went back to the ROM and thats when the scenario in the OP happened.
It looks like I have to wait...or create a new email address possibly?
No, your gonna have to use your original account to unlock your phone. 72 hours it is...
Didgeridoohan said:
No, your gonna have to use your original account to unlock your phone. 72 hours it is...
Click to expand...
Click to collapse
So dumb, that really makes no sense but thanks for the help.
stevew84 said:
So dumb, that really makes no sense but thanks for the help.
Click to expand...
Click to collapse
not really dumb, its another one of those little security features, it is an annoyance however.
djkinetic said:
not really dumb, its another one of those little security features, it is an annoyance however.
Click to expand...
Click to collapse
One question I do have is if I can have multiple gmail accounts linked to one device. I have another gmail account but I looked at the "My Device" settings, and it has no device attached to it and no option to attach one!
Well, yes you can, but you'll have to "attach" the account from the device in question.
Didgeridoohan said:
Well, yes you can, but you'll have to "attach" the account from the device in question.
Click to expand...
Click to collapse
I think I just did that, verified phone number, added google account to the 5.1.1 ROM, I'm not sure where else I'd attach the device.
You need to first be logged in, with your original account...
And by the way, I saw you were trying to get help in another thread as well. I don't know why you ended up in this situation (being unable to log in in the first place) but I do know you need to wait 72 hours. If you can't log in after that, come back and we'll try to help you out...