Ok, so Friday morning I woke up and my phone was stuck in exhibition (desk) mode. I had to remove the battery twice to get it to boot into android and stay there.
This is a NON ROOTED Captivate. Using stock Froyo from Kies.
After I get it into Froyo, I went to make a phone call, and then the dialer sends the call, and vanishes. The phone freezes. The call goes through, but I now have no access to the rest of the phone. No ability to use the dial pad, or even to shut off the phone. I have to manually remove the battery.
After 48 hours I was pissed off. I'm out of warranty with AT&T by a month because I bought it on launch day last year.
So I used Odin to reset it to stock Eclair, and tested it, worse than in Froyo! The phone actually froze and the call didn't even go through! So I re-updated via Kies.
I'm back to square one. I have no idea where to go from here. HELP! I don't want to suffer this until the Galaxy S 2's come out here in the states, and I don't want to flash it to a custom rom if at all possible. Resetting it to stock should have fixed the issue if it was software, right? So it has to be hardware, right? But how does that make sense that only the phone function would be affected?
HELP!
Thanks in advance,
Tiberius Reign
^ Any recently downloaded app, widget, etc. that could be suspect ?? Anything come to mind that u may have done right before this started ??
I see u went to stock eclair, but i ask the above just in case u might have reinstalled everything after u went stock.
I tested the phone without installing any apps. I had a worse problem. The damn phone rebooted. I upgraded back to Froyo, and it became manageable. I saw someone else who was having similar issues with com.android.phone freezing and locking up all the time. Mine does it some of the time, and it's getting worse. I tried the delvik clear etc that was listed, and it still didn't help.
I'm kind of at my wits end here.
A lot of us i think are starting to have this problem. I had started a thread a while back about it but was never able to solve the problem. here is my original thread http://forum.xda-developers.com/showthread.php?t=1168128
here are threads of other people having a similar problem that i have also replied in
http://forum.xda-developers.com/showthread.php?t=1204823
http://forum.xda-developers.com/showthread.php?t=1226807
i think would should all stick to replying back to one thread maybe this one because its newer, this way it can be easier for us to help each other find a solution to this problem.
Related
Hello, I set my phone up using CyanMod4.2.6 + Recovery 1.4 I came across a problem this morning where my phones screen was very glitchy. As in seeing multiple lines of things as I scrolled up or down. I've tried wiping and resetting.. converting back to stock.. new recovery image. All the same results. The kicker is... When the screen is open (I can see the keyboard) its perfectly fine.. No glitches or anything. Help if you can, please. Hope this is the right place to put it. Not sure if I need to send it back or get a new one. Thanks/Sorry in advanced!
can you enlighten us a little more, perhaps with some screenshots?
Since youve already wiped and reflashed I thinks its just dying on you man. Best way to check that i can think of is flash another rom and see if you still have the problem. If its still glitchy then i guess its call tmobile time. I hope u still have warranty bro. Dont forget to revert back to stock before you send it in.
Yup
Thanks guys, it got worse so just reverted back to stock and have my replacement coming by the end of this week. The software changes didn't do this right? They called it layering. Most def modding the phone again just wasn't sure if there was another cause then this other than crap happens..
My wifes captivate has the random shut down issue. Already got replacement phone and it started back up after a few weeks. If I use Odin one click to restore ucjf6 (or upgrade her phone to froyo) will this end my shutdown woes? I have been under the impression that the shutdown issue was a software problem.
I can't say I've ever heard of that happening to a stock rom (I'm guessing you never flashed any custom ROMs on to it)...
At this stage, I think it'll be better off if you take it back to AT&T as you've not really done anything to it (modding/romming wise).
Its out of warranty.she has been dealing with it by using an app from the market. I was hoping that upgrade to froyo would over write the defective software. Then I got to thinking that maybe odin would do the same thing.
The app from the market works perfectly, but it kills her battery life(it's called Captivate Keep Alive from Blue Steel).
Hmm, then yeah I suggest for you to flash her phone... Possibly to a custom ROM at this stage. Stock ROMs usually have way too much bloatware.
Also, if you can please check what version of Captivate she has... It'll be underneath where her battery is.
Usually a four digit code (1006,1007,1008,etc).
Hers is 1008.
Yeap, you should be fine to use any of these ODIN files.
2.1 - http://www.megaupload.com/?d=SBSMALFJ
2.2 - http://www.megaupload.com/?d=QL6NX702
If you need instructions, just yell again
I would probably recommend the 2.2 one (if you're not going to flash any custom ROMs).
If you are thinking of custom ROMs, then I recommend going to 2.1.
Thanks for the help. I, and my wifes battery, appreciate it.
My cappy also just randomly shuts off, but i know it isn't the battery because I've switched batteries from another cappy. I also heard there were re-calls on some cappy's as well. can it also be a hardware problem?
I have installed Firefly 3.0 on my captivate every now and then when the battery gets low to like 30% it turns off and then i gotta pop the battery out and pop it back in because it randomly shuts down. It has happened in games, phone calls from friends that are in iraq, and various other things. I just reloaded fire fly onto my phone but I am not sure whats going on with it.
After trying about everything to kill this gremlin, deleting widgets, CKA, Load Monitor, etc., I went back to JF6, charged the phone fully and let it run. The problem is still here. On the very next battrery cycle after reverting to JF6, the random shutdown occurred again while running off battery with a bone stock set-up. The battery was at about 70% when the failure occurred. (It is a new battery too.)
I bot my fone last Sept, just shy of one year ago. So today I called ATT and after a short discussion with the rep, a replacement is on the way. I described the problem and advised that one by one I had un-installed all the widgets and apps that I thought might be causing problems, then mentioned resorting to the factory reset.
A few questions followed. Then I was on hold awhile. I'm really glad I reverted to JF6 and ran the stock set-up to the fail condition. It allowed me to speak to the rep with confidence, and high hopes that they would get me an exchange. When it came time to answer questions about the Settings About details, it was all right as rain.
Now the question is will the new device have the power-off Gremlin? We shall see!
Guess I'll have some fun flashing different set-ups for these next few days 'til the replacement arrives.
Then one last flash to JF6 and back this first cappy goes...
If you are experiencing this shutdown issue, get back to stock and see if it stays. If you have had your phone less than one year, and it's dying on you, you should be able to get a refurb.
I just have updated my mobile from 2.2.1 to 2.3.4, i used this forum tutorial - http://forum.xda-developers.com/showthread.php?t=1139050
I have issue - my phone is turning off for no reason, you know i don't have lots of apps only fb,twitter,skype and 'advanced task killer'
actually when I am doing Skype video calls, writing SMS or anything else my phone just changed to 'black screen' every couple hours and afterwards my Samsung turning off with sound. To turn on I need take battery off and then into back then he allow to turn on...
before I updated I had little bit similar situation, my phone had 2.2.1 version and i didn't have black screen, but my phone just had 'freezing' for 10 sec or more...
what's problem for? what's your suggestions ? thank you a lot.
Ed
I have this issue as well, although it doesn't happen as much since I upgraded to gingerbread. I did have it happen once the other day. I was listening to music and I needed to make a call and when exiting the music app, it froze. It then went black and I had to take battery out and put it back in. It's annoying if you got a otterbox case on it with two layers. I had heard updating to gingerbread stops this but so far I don't think it's 100%. I use my phone as my alarm and one time it went dead with a full charge and I was almost late for work.
Let me know if you figure something out.
what can say experts about our issue ?
I will take some day my mobile to repair centre.. it's sad if couple of people have same issue and nobody can tell us the problem reason.
Try to flash a custom kernel and see if it the problem is still there
can you tell me or give information what's is 'flash custom kernel' ?
I have also encountered this problem, very frequently if i may add.
the problem actually first occured a few months ago, after i updated my firmware to gingerbread.
In my case the phone does not freeze, the screen wont turn on or respond to any gestures (hardware/capacitive button won't too), however any running process still runs, in specific i can still recieve phone calls, or at least hear the ringer.
I know of many other people that encountered this problem, all came from different ROMs (MIUI, SH 3.5 and up, Stock, PilotX etc..) and i, for one, can say that in the past two-three weeks it atarted appearing a few times a day.
So - does anyone have any ideas for the nature of this BUG??
BTW I use the i9000t which i own for over 7 months now.
Same problem
Hi, I have the same problem here.
and have seen this myself on stock roms too.
It doesn't happen very often (only once on my phone for now) but it is getting me pissed off as no one knows the nature of this BUG.
could it be a problem with the latest 2.3.4 version ? or an update of one of the applications?
I don't have too many apps on my phone only skype and 2-3 games.
the only thing I can think of right now is that all people who had this bug had skype on the phone but I don't really think it's from that.
Hi, And-roid if u ll update to 2.3.4 your mobile will working deffo better, i suggest you update your mobile to 2.3.4
Hey eddys, i have 2.3.4 for over two months now, and the problem just go worst...
Hi eddys,
I have the 2.3.4 (and my brother and sister in law have it too with a stock rom).
this is happening on all roms and all kernels...maybe a problem with the 2.3.4?
I don't know but it is very weird, no one has an answer for this....
edit:
just checked this with my phone supplier and of course they have no idea what so ever about this bug.
come to think of it they didn't even know how to fix my brother in laws "problem" when the 3G internet didn't work (settings-->wireless and network-->mobile network--> check the V on Use packet data ) so no surprise there.
Anyone???
Maybe theres another forum that this problem should be posted at??
I have this bug too, but only while tethering. I've found a solution to the tethering related crashes - after you start tethering, go to the SuperUser settings, and disable root permissions for android wifi tether. Your phone shouldn't crash anymore.
hey zyczu,
unfortunately, I do not use tethering at all, do you suggest i should disable ALL root permissions?
This bug is really getting on my nerves!!!
Everything else, but this, is working great...
Since upgrading my i9000m to 2.3.3 through Kies, my phone has exhibited similar symptoms 3 times: freezing, not responding to touch etc.
The first time I had pulled the battery when it did this, but the 2nd time I had just put the phone down a minute or 2 earlier so display was off so didn't notice it(about 2 weeks ago). And the 3rd time(today), I was using it at the time, and so started taking off my rubberized case, only to have it restart before I got the chance to pull the phone back off.
Startup took much much longer than normal, which I recall the startup was similar during the 2nd "freeze & reboot". For some reason today, I randomly though maybe its an OTA update so I checked "Settings..About Phone" and found my kernel version listed as:
Code:
2.6.35.7-I9000UGKG3
[email protected]#2
I have no idea what it was before, but September 8th was 2 days ago... It is possible it said that before today's restart but no idea. I have a PIN on my SIM so when starting up have to enter PIN for it to work, but on these auto restarts I never got asked for my PIN so it could have restarted other times too without me noticing(ie. middle of night).
Hmm, mine used to something similar when I would leave Bluetooth on but would move out of range of a paired device. After a few minutes it would just shut down or stop responding. Haven't had that issue since moving to Milkys rom.
hi guys, i just used this tutorial http://androidadvices.com/how-to-up...0-to-stable-gingerbread-xwjvh-2-3-3-firmware/
first I installed 2.3.3 XWJVB then 2.3.3 XWJVH
just doing step by step...
my phone was working fine 2days then i had same issue and then I changed to original SAMSUNG battery and it's working perfect.
try this..
p.s. what kind of batteries you have 'original' or 'non-original' ? thank you
madmigs:
I did not notice the kernel version ive had before, however i took my phone to a service center today, and for what i can see i have the same version as you do, take aside the i9000t instead of i9000m...
eddys:
Ive been using different batteries orig/non-orig on and off, although since ive noticed it hurts performance i stopped doing that, do you suggest that this might be the cause of the problem?
If so, the factory wipe i just did (formatted the internal SD card) should do the trick.
try reading this it helped me since i turn the wi fi off when i go out
http://androidforums.com/samsung-galaxy-ace/312084-randomly-turning-off.html
Are you guys experiencing turn-off issue while phone is in the locked state. I mean you locked the screen and then after a while when you picked it up for unlocking it was powered off. If anyone has this issue, then I found a solution. Just let me know
my turning off issue went back and it's getting every time more annoying, I don't know what to do...
I live in the UK and have samsung galaxy s - am with orange network.
This weird behavior on my phone started about 2-3 weeks ago.
while talking on the phone, the phone goes onto mute mode. but its not really mute. We just cant hear each other. hope that made sense.
if i hang up and try to make the call again, it does the same thing .. straight onto mute. or if the other person tries to ring back, same thing, phones connect but cant hear each other.
This happened quite alot and iit also happened when i got a text message etc
I've been getting ads on my phone and also being charged for content upload. nothing that I know of or subscribed too.
I thought my phone was just 'clogged' up so I decided to set it back to factory settings.
Its been working fine but again today, after half n hour, it did the same thing. I can send text messages fine. Its an improvement because before it happened about 10 mins into the call. But then again I've not used my phone alot.
does anybody know why? please help!
ohh - my firmware is 2.1. i cant get kies to work on any of the computers so i can update
I don't know a solution to your problem but would say one thing.. if you are still on 2.1, you are missing a lot of stuff.. the performance improvements in 2.2 and 2.3 are just huge..
If you can't get kies to connect, then download your region's rom manually from sammobile.com and flash using odin.. you'll get the newest firmware and as it'll be a completely fresh install, maybe your problem will also go away..
^ Thank you .. but I still dont understand ROM and stuff .. I need to research it first befre I attempt upgrading my phone.
Is there a tutorial on this site (step by step lol)
Is there anyone else that knows whyI'm having the problem? It happened againt today right when i called because I was 'charging' my phone as i made the call. I think thats how the issue started originally. I was charging my phone in the car and decided to call my sister.
Did I short circuit something
There is a very in-depth sticky by darkstriker. Should tell you all you need to know about flashing.
Go to general and read the sticky thread.
If you've got questions after reading it, post them here mate.
I'm on orange UK too.
Idk what's the problem with Samsung phones and updates. I had the same problem with my Note 3 when KitKat got released, I had to get a replacement phone. Lucky for me the replacements Note 3 didn't have the update on it. However I wasn't so lucky with the Note 4.
I accidently hit the update on my notifications when I was half sleep.
Anyways.
Every since Lollipop been installed on my Note 4, it has been a nightmare from hell.
When I installed it on my original Note 4, I kept having my keyboard become unresponsive. Force close on multiple apps (stock Web, camera, calender, and more).
I called T-Mobile to see if they could send me a replacement. They "tried" to fix it, saying that I should do a factory reset and clear cache , which I already tried before I called numerous times.
Finally they said they said they were going to send me out a replacement phone.
I also asked if anyone have been complaining about Lollipop they said no, they were totally oblivious to Lollipop having any kinks (as always ). It's crazy they said that because I have read over 100 post bashing the new update.
I received the Note 4. I turned the phone on and Lollipop was already installed. I called T-Mobile and asked why was Lollipop installed on my replacement, they informed me that they are sending out the phones with Lollipop, and assured there would be no problems with it.
With in the first hour, my phone would turn off and not turn back on. I knew there was nothing wrong with the battery because it was on 90% and it worked flawless with another phone. So I drained all the electricity out the phone and put the battery back in. That worked, but it did over 20 times within that day. I called T-Mobile again , they told me I would have to go to a store and see if they could diagnosis the phone.
The next day I went to the store, everything came back clear on the diagnosis, but they could see it turn off randomly.
I called customer care and explained the situation and told them I need a replacement.
Now I am waiting on a replacement. If this one don't work, I think I will have to get on whole different phone. I'm on the verge of getting a flip phone because I know that I don't want to have an iPhone.
Anyone having these issues with the update Lollipop?
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
MajorTom_ said:
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
Click to expand...
Click to collapse
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
W0man09 said:
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
Click to expand...
Click to collapse
As long as you can get it into download mode something may be possible.
Odin to stock lollipop, factory reset / data wipe.
Additionally, I would consider a custom rom.
..........
If you really like kitkat better you could also Odin to stock kitkat, factory reset / data wipe.
MajorTom_ said:
As long as you can get it into download mode something may be possible.
Click to expand...
Click to collapse
Lol thanks for the help. I can't even get it to turn on, to get it in download mode. ??
. Now I'm just waiting on T-Mobile to send the replacement.