Cannot restore after manufacturer repair (o2) - HD7 General

Hello Guys,
I have HTC HD7 which I have bought from o2, so it is branded to o2. Recently my volume button on the side of the phone has become loose therefore I have phoned up o2 and I asked them to fix it. So they told me to post the phone back to them. Before that I make sure I have backup of my phone so I can always revert it (in zune-> settings -> update -> I have restore point of 27th of July). When I was sending my phone I have a mango beta build on my phone as I registered as developer with Microsoft.
When I got back my phone the volume button it's "fixed", its still loose maybe 3% less... so pretty much the same problem but my phone has been flashed and I have this default o2 ROM. So I though I will restore my backup... but it doesn't work firstly it gets stuck at 0% for ages then it reboots... gets stuck at 0% and after 15 minutes it give me following error: 801812e0.
I have googled the problem there are few "solution" but I cannot get it fix...
I have tried flashing the rom but I cannot find vaild rom which will work on my HTC HD7 (I get error invalid vender id).
Please could you give me any help I will be greatful.
Details:
HTC HD7 T9292
OS version: 7.0.7390.0
Firmware revision number: 2250.21.30401.206
Hardware revision number: 0002
Radio software version 5.66.09.21a_22.48.50.21U
Radio hardware version A102.0.D4
Bootloader version: 3.4.2250.0(121027)
Chip SOC version 2.2.5.0
Many thanks in advance.

Hello, please if somebody knows any possible solution it would be nice. I am really stuck.

rcsz said:
Hello Guys,
I have HTC HD7 which I have bought from o2, so it is branded to o2. Recently my volume button on the side of the phone has become loose therefore I have phoned up o2 and I asked them to fix it. So they told me to post the phone back to them. Before that I make sure I have backup of my phone so I can always revert it (in zune-> settings -> update -> I have restore point of 27th of July). When I was sending my phone I have a mango beta build on my phone as I registered as developer with Microsoft.
When I got back my phone the volume button it's "fixed", its still loose maybe 3% less... so pretty much the same problem but my phone has been flashed and I have this default o2 ROM. So I though I will restore my backup... but it doesn't work firstly it gets stuck at 0% for ages then it reboots... gets stuck at 0% and after 15 minutes it give me following error: 801812e0.
I have googled the problem there are few "solution" but I cannot get it fix...
I have tried flashing the rom but I cannot find vaild rom which will work on my HTC HD7 (I get error invalid vender id).
Please could you give me any help I will be greatful.
Details:
HTC HD7 T9292
OS version: 7.0.7390.0
Firmware revision number: 2250.21.30401.206
Hardware revision number: 0002
Radio software version 5.66.09.21a_22.48.50.21U
Radio hardware version A102.0.D4
Bootloader version: 3.4.2250.0(121027)
Chip SOC version 2.2.5.0
Many thanks in advance.
Click to expand...
Click to collapse
Have you tried just checking if there is an update available via Zune without the restore bit?
Try a reset
or see if you can upgrade to mango again and then try your restore

But wouldn't upgrading my phone now over write the backup which has been taken before last upgrade before repair ?

rcsz said:
But wouldn't upgrading my phone now over write the backup which has been taken before last upgrade before repair ?
Click to expand...
Click to collapse
if your zune shows your back up then go to the USER (your name)/appdata/microsoft/windows phone update and save a copy on another PC or something...
and when you are in mango beta copy this file back to your appdata.. and restore...

this is the error i am getting
http://support.t-mobile.com/message/38564
Error 801812e0
the user in that thread says he was able to fix it but it need hard reset
"Managed to make the restore kick in by doing the wipe and reboot while the phone was connected to the pc"

Magpir said:
this is the error i am getting
Error 801812e0
the user in that thread says he was able to fix it but it need hard reset
"Managed to make the restore kick in by doing the wipe and reboot while the phone was connected to the pc"
Click to expand...
Click to collapse
Hello, did anyone find a solution to this problem ?
Microsoft said it's ROM related but no specific answer from their support, because they dont support rom updates and I should talk to Nokia.
I bought a Nokia Lumia 800 phone about a month ago and loving it. it came with firmware version 7740.11451
Made a backup and restores worked good.
Then I installed the 8107 update with the cab sender.
Made a backup. all was fine at this point.
Yesterday, I installed the 11501 update using the NCS 5 refurbrish function, knowing that I could restore my backup and all my SMS's will be there as they are deleted by the refurbrish command.
The rom flash to 11501 was OK but now I cant restore my backup.
I can flash other older rom versions, but when I try to restore my working backups I get this error (serial and name erased intentionally):
Applying updates to device
Id: \\?\usb#vid_045e&pid_04ec&mi_00#6&1b58086a&0&0000# {ca3d7387-f67
b-11da-bbec-8000600fe800}
SN: ******** - ******** - ******** - ********
Name: *******
KITLName: SEARAYBD85DBB08
Manufacturer: NOKIA
ModelId: 4
Model: Lumia 800
MobileOperator: 000-GB
Version: 07.10.08107.03-00.00.00000.00-00.00.00000.00
Checking your phone's status: Completed in 0.01 seconds
Preparing to restore: Completed in 4.85 seconds
Restarting your phone: Completed in 26.61 seconds
Restoring your phone: Completed in 7.61 seconds
Checking your phone's status: Completed in 0 seconds
Restarting your phone: Completed in 28.21 seconds
Completing restore: Completed in 9.2 seconds
Error:
Restore device ******** - ******** - ******** - ******** Complete with error cod
e: 801812E0, error message: Can't restore your phone.
■
╚══════» Done
Press any key to continue . . .
I tried flashing all the roms from NaviFirm that work for my device but the backups wouldnt restore.
Does a refurbrish command disable the ability to restore to the same phone?
Maybe the fact it's developer unlocked affects it ?
Does anyone have any idea what is verified and why it doesnt work ?
Thanks,
Ran.

Related

[Q] firmware upgrade problem

Got a new Galaxy S and I am trying to upgrade the firmware.
I have to say that this is all new to me...
At the moment it is a:
PDA: JF3
PHONE: JF3
Connecting the phone to Kies I got the message: "This device version cannot be upgraded" but, looking around on the net i found this procedure to work around that problem.
Going into the registry and change the Product Name last three digits (ORA, for Orange?) to XEU and tried again.
It worked, now version JM1 is available to download.
Download goes fine till the beginning of the Upgrade phase when i get the message: USB device not recognized, failed to convert into upgrade mode"
The screen on the phone stays with the working man but nothing is being upgraded till the moment when Kies asks me for firmware recovery. Unplugging the phone and restarting brings it back to its original state.
Any help on how to make the process work?
And, if the upgrade should stop half way, would the phone still working just unplugging it as i do when the upgrade has started at all?
Thank you

HTC One M7 IMEI missing, phone restarting

Hey Guys,
so my HTC One m7 suddenly started rebooting after every one minute or so, i later realized when the phone turns on the phone does not pick any signal or recognise my sim. I showed the phone to my local HTC Shop (Pakistan) who entered some code to check IMEI the phone showed no info on screen. From this the guy said the chip with the IMEI number on it has probably short and the phone no longer can be repaired locally. He said to send the phone to HTC Dubai for repair as only they have the equipment to write the imei back on the chip or something like that.
I would like to know, if there is any way to repair the IMEI, if not then is there any way to keep the phone from rebooting every minute so that i can at least use it as a mini tab.
Also, is there any way to backup my data from the phone on my PC as the phone keeps on restarting and i cant copy data.
I was using HD Revolution Rom with latest CWM. Installed cyanogen mod 11, same issue.
Phone does not restart when in recovery.
Regards
flash Radio
xubx said:
Hey Guys,
so my HTC One m7 suddenly started rebooting after every one minute or so, i later realized when the phone turns on the phone does not pick any signal or recognise my sim. I showed the phone to my local HTC Shop (Pakistan) who entered some code to check IMEI the phone showed no info on screen. From this the guy said the chip with the IMEI number on it has probably short and the phone no longer can be repaired locally. He said to send the phone to HTC Dubai for repair as only they have the equipment to write the imei back on the chip or something like that.
I would like to know, if there is any way to repair the IMEI, if not then is there any way to keep the phone from rebooting every minute so that i can at least use it as a mini tab.
Also, is there any way to backup my data from the phone on my PC as the phone keeps on restarting and i cant copy data.
I was using HD Revolution Rom with latest CWM. Installed cyanogen mod 11, same issue.
Phone does not restart when in recovery.
Regards
Click to expand...
Click to collapse
Just flash radio Rom !!
Flashing radio rom will bring back imei?
xubx said:
Flashing radio rom will bring back imei?
Click to expand...
Click to collapse
I think this is not imei brick , just a radio problem, you need to flash radio rom for that, you won't lose anything just flash n give feedback
xubx said:
Hey Guys,
so my HTC One m7 suddenly started rebooting after every one minute or so, i later realized when the phone turns on the phone does not pick any signal or recognise my sim. I showed the phone to my local HTC Shop (Pakistan) who entered some code to check IMEI the phone showed no info on screen. From this the guy said the chip with the IMEI number on it has probably short and the phone no longer can be repaired locally. He said to send the phone to HTC Dubai for repair as only they have the equipment to write the imei back on the chip or something like that.
I would like to know, if there is any way to repair the IMEI, if not then is there any way to keep the phone from rebooting every minute so that i can at least use it as a mini tab.
Also, is there any way to backup my data from the phone on my PC as the phone keeps on restarting and i cant copy data.
I was using HD Revolution Rom with latest CWM. Installed cyanogen mod 11, same issue.
Phone does not restart when in recovery.
Regards
Click to expand...
Click to collapse
You might want to take a look at @mazen_al_ahmar thread HTC one M7 S-OFF HBOOT 1.57.0000 + Restoring baseband and IMEI. It sounds like he had the same issue as you do. Check out the thread it might help you.
imei
If your s-off. Go into fastboot and use command "fastboot oem writeimei" with your imei. It worked for me
please ignore
please ignore
Well did everything, flashed the latest radio 4A.25.3263.21,
used fastboot write imei command, s-off, s-on, original recovery, tried original RUU which failed.
Installed latest HD Revolution 71 rom, refashed new radio, still IMEI and Baseband missing however i can see IMEI in the barcode in Bootloader.
I am out of ideas. Starting to think this might be a hardware issue after all.
SAD
EDIT: if i use the getvar imei commad in fastboot, it shows the correct imei though

[Q] update failed, apps are not open anymore

Dear All,
My name is Gerald and until a few weeks before I was proudly user of a HTC M7.
The HTC was a SIM locked version and I gave it to someone to unlock it to use it with the new provider I choose recently.
As you have already figured out I am not an English native speaker, I apologize for my bad English. I hope it´s understandable what I try to ask .
The new provider launched the update to new Android version 5 and I have tried to update.
After downloading the update and trying to install it the boot menu appears and whatever I am choosing there it gave me an error.
So I decided not to install it and deleted the update files.
Since than a lot of apps are not working anymore (it appears f.e. “mail the process has stopped”). Cleaning the cache and so on, soft reset, hard reset nothing worked.
What I have to do that the phone is back to proper working condition?
I add a picture of the boot loader as well as a pic of the error.
Thanks for any help!!!
Android version:
4.4.3
HTC Sense
6.0
Software Number:
6.14.111.2
HTC SDK API:
6.25
Kernel version:
[email protected]#1 SMP PREEMPT
lupoderwolf said:
Dear All,
My name is Gerald and until a few weeks before I was proudly user of a HTC M7.
The HTC was a SIM locked version and I gave it to someone to unlock it to use it with the new provider I choose recently.
As you have already figured out I am not an English native speaker, I apologize for my bad English. I hope it´s understandable what I try to ask .
The new provider launched the update to new Android version 5 and I have tried to update.
After downloading the update and trying to install it the boot menu appears and whatever I am choosing there it gave me an error.
So I decided not to install it and deleted the update files.
Since than a lot of apps are not working anymore (it appears f.e. “mail the process has stopped”). Cleaning the cache and so on, soft reset, hard reset nothing worked.
What I have to do that the phone is back to proper working condition?
I add a picture of the boot loader as well as a pic of the error.
Thanks for any help!!!
Android version:
4.4.3
HTC Sense
6.0
Software Number:
6.14.111.2
HTC SDK API:
6.25
Kernel version:
[email protected]#1 SMP PREEMPT
Click to expand...
Click to collapse
Did you try a factory reset?
You could also restore your phone using the 6.14.111.2 ruu then you should also be able to update without any problems. Backup your important files before attempting a factory reset or before flashing the RUU.
Thank you for your reply;
I tried the factory reset but than I get in the bootloader the additional Information *****security warning****, see the pic in the annex....
I will try the link you posted - the sim will remain unlocked or would this also be changed?
Thanks alot!
lupoderwolf said:
Thank you for your reply;
I tried the factory reset but than I get in the bootloader the additional Information *****security warning****, see the pic in the annex....
I will try the link you posted - the sim will remain unlocked or would this also be changed?
Thanks alot!
Click to expand...
Click to collapse
sim will remain unlocked, the ruu won't fash anything on the partition where sim lock/unlock status is stored.

unlock, root, efs backup, install custom firmware from on a branded GT-I9000

Hello Folks,
the last days I have read so much, but all tutorials I read are pretty old or lead me in a dead end road.
Could somebody give me some infos what to do and how I get to a good result for my dad's Samsung GT-I9000
Unfortunately I have no windows computer here, which gives my headache with tutorials based on a windows connect. what I have:
- Mac OSX 10.10.4
- Heimdall 1.4, Kies, SmartSwitch installed
- Samsung Galaxy S i9000 (branded from 3 Austria - Hutchinson)
this phone was unlocked from a shop before, but my dad got no "unlock number". it has worked unlocked for some years. I wanted to try out if I can get into recovery by pressing "Vol.Up - ON" (no home button) and it just restarted. since then I get the popup for using "unlock PIN". even a working 3 SIM card from a friend does not work anymore. Android Eclair just shows a SIM symbol in the upper right corner with a red exclamation mark.
If possible, I want to update to a pretty new Android. I have read the post here that Coderom with Android 5.1. even runs on this model fine.
If I would like to jump from this pretty old firmware to such a new one, do I need to root, unlock it first and flash step by step newer Android version? or is it possible to flash the Coderom immediately (after root, unlock and probably a recovery installation)?
If a custom ROM is flashed, is the phone still SIM locked?
Modell GT-I9000
Firmware Version 2.1-update1
Basebandversion I9000NEJG1
Kernel Version 2.6.29 [email protected] #2
Buildnumber ECLAIR.NEJG3
IMEI is shown
IMEI is shown
WLAN-MAC-Adress is shown
Bluetooth-MAC is shown
*#1234# shows:
PDA: I9000NEJG3
Phone: I9000NEJG1
CSC: I9000DREJH2
*#7465625# results in:
Netzsperre {on} /// netlock
Teilweise Netzsperre {off} ///partly netlock
SP-Sperre {off} /// SP-lock
CP-Sperre {off} /// CP-lock
-------------
First I have tried to backup the important data from the phone (only contacts and photos).
Until now I could not backup the efs folder/partition. (probably I need root first, right?)
I could hardly connect Kies with the phone, but I have not got any data with it. And I got an initialise error if I wanted to update (so 2.2 or 2.3 was not possible). An info box showed to use Smartswitch.
So I have used Smartswitch on the Mac and could connect via USB to the I9000. I have seen public folders and made a backup of the contacts and pictures. An upgrade was not possible too. Thus, the 3 branded Android Eclair is still on the phone.
With "Vol.Up - ON - Menu" boots the recovery.
With "Vol.down - ON - Menu" boots the yellow construction figure state for Odin. (download)
No play-store on the phone. Only google market (where I have not found anything useful). I have searched on apkmirror and could not really find apps for Android 2.1.
---------
what would you suggest to do and in which sequence? (without windows)
- root
- unlock
- backup efs folder
- install clockwork mod
- format somehow f2fs ?
- flash coderom
(do I have to care about german language too? or are most distributions CM etc. multi language?)
thanks for any help!
Michael
It is strange, I have problems now to get into that recovery with the three button combination. Downloading modus works fine.
=>>> Now I got it....I must hold all 3 buttons the same time and wait 2 times for the Samsung logo. After that, I need to leave the power button but not the other 2. That starts the Samsung Recovery.

No carrier data after Odin stock restore [NEED HELP]

Hi everyone,
Noob here. I was trying to sideload the 6.0 OS and was having issues. The after many attempts, the install worked...but then failed the installation. After this, on the bootloader screen, I was getting the error "dm-verity verification failed" which some posts recommended re-flashing a stock image onto it to fix this. So I looked for a stock image of 5.1.1 and found a guide on how to do this restore. All of this part went fine.
Except now, everything is working but no carrier data. I have phone calls, wifi, etc. I will try to give as much information as possible, please let me know if you're missing some information I can provide.
Model: SM-G920A
Baseband: G920AUCU3BOJ9
Kernel: 3.10.61-5527015 [email protected] #1 Sat Sep 19 11:08:32 KST 2015
Build #: LMY47X.G920AUCU3BOI2
SIM card status
Signal strength: -78dBm 62 asu
Network type: LTE
Service stats: In service
Roaming: Not roaming
Network state: Disconnected
The phone is offering a 103.30MB update right now. When I try to install it, it reboots the phone, shows the installation progress bar and fails (around 25% I think).
Can you please help me get back to a working state?
Worldinc said:
Hi everyone,
Noob here. I was trying to sideload the 6.0 OS and was having issues. The after many attempts, the install worked...but then failed the installation. After this, on the bootloader screen, I was getting the error "dm-verity verification failed" which some posts recommended re-flashing a stock image onto it to fix this. So I looked for a stock image of 5.1.1 and found a guide on how to do this restore. All of this part went fine.
Except now, everything is working but no carrier data. I have phone calls, wifi, etc. I will try to give as much information as possible, please let me know if you're missing some information I can provide.
Model: SM-G920A
Baseband: G920AUCU3BOJ9
Kernel: 3.10.61-5527015 [email protected] #1 Sat Sep 19 11:08:32 KST 2015
Build #: LMY47X.G920AUCU3BOI2
SIM card status
Signal strength: -78dBm 62 asu
Network type: LTE
Service stats: In service
Roaming: Not roaming
Network state: Disconnected
The phone is offering a 103.30MB update right now. When I try to install it, it reboots the phone, shows the installation progress bar and fails (around 25% I think).
Can you please help me get back to a working state?
Click to expand...
Click to collapse
Yowza. You're on BOI2 (old) build with newest official base band (BOJ9).
I think your best bet is to use ODIN to flash BOJ7, then follow the instructions in the update to MM thread - side load to BOJ9 then PD5 then PD6.
Everything you need is linked in the OP of this thread.
http://forum.xda-developers.com/showthread.php?t=3371884
Sent from my SAMSUNG-SM-G920A using Tapatalk
Thanks for pointing me to that post. I started the flash in Odin with OJ7, putting all files in their proper field. The flash failed shortly after starting. Now the device says "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software."
I installed and started the Smart Swtich software. The device is not listed in the Emergency Software Recovery list. I reinstalled the drivers a couple times, I can see the device in Device Manager and everything looks fine. How do I get out of this situation...
Every time I reboot the phone, it shows that same screen about the Emergency recovery.
Thanks
Worldinc said:
Thanks for pointing me to that post. I started the flash in Odin with OJ7, putting all files in their proper field. The flash failed shortly after starting. Now the device says "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software."
I installed and started the Smart Swtich software. The device is not listed in the Emergency Software Recovery list. I reinstalled the drivers a couple times, I can see the device in Device Manager and everything looks fine. How do I get out of this situation...
Every time I reboot the phone, it shows that same screen about the Emergency recovery.
Thanks
Click to expand...
Click to collapse
I could be wrong, but I don't think smart switch works for recovery on ATT models. Maybe take it to a best buy with Samsung store and see if they can get you up to full BOJ9?
Mucking around with Samsung software isn't my strongest suit - the s6 has been pretty locked down so I haven't played around much, and my last Sammy before it was an S2. Maybe someone more familiar can jump in.
Sent from my SAMSUNG-SM-G920A using Tapatalk
I got it to work. I used Odin to flash each file, one at a time (since one of them was causing an issue). 3 of them worked. I then sideloaded OJ9, then PD5. I have PD6 left, but I'm sure it'll go well.
Thanks for your help mate

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