Hi,
Just wanted to know if anyone has had any experience with the Samsung Service Centre in the UK?
I phoned Samsung (0330 SAMSUNG) this afternoon regarding the static noises that my phone creates during calls. The troubleshooting failed so they asked to send my phone for repair to Glasgow on the below address:
Regenersis PLC
Express Repair Area
32 Fountain Drive
Inchinnan Business Park
Renfrewshire
PA4 9RF
They e-mailed me using the e-mail address [email protected] which seems to be legit. I'm just curious just to why they don't have a dedicated repair centre. Is this the right address for the Samsung Repair Centre? My phone is all packed up now and ready to be sent tomorrow.
Any thoughts?
Related
Please read my story below and help me with any contact details of any sony ericssion people, I dont wont the number of customer service they are the same filthy people
I had purchased the Xperia X1 for $700. My X1 accidently fell in water. And i still had a few weeks remaining on warranty. But the service center told me as water has gone into the handset it cannont be repaired under warranty and i wil have to bare the charges to which i agreed. After inspecting the handset the service center told me the PCB has died and they will have to send the device to there head service center to get a new PCB installed which wil cost me around $200 aprox. I agreed to shell out another $200 just for repairing the phone. so the total cost of phone would get to "900. I was told the repair would take 10days, i checked out after 2weeks only to know that the handset would take another 10 days to get repaired this continues for 2 months and i am told it cannot be repaired.
What am i supposed to do with a handset which i bought for $700 which i planned or using for 2-3 years as it had many features.
And then after calling customer service they again take 2 weeks finally the 3rd week i calll and they tell me i the handset cannot be repaired and neither can they give me another refurbished handset
plz help guys
They should agree to returning your 700 dollars in that case, check my new thread for reference.
Legally, I don't think you are in a position to ask for anything back:
If they gave you a written estimate you have a better chance, though it depends on the legislation where you are, and also there is normally a clause that allows them to modify that estimate once they have opened the phone up.
* I would talk it through with your local consumer organisation.
If for example they changed the motherboard and still it didn't work, they have used a part (and the associated labour costs) in an attempt in goodwill to repair the phone.
Bear in mind, water damage invalidates the guarantee, so they are not obliged to return the original cost of the phone or give you a replacement.
The best you can hope for is a goodwill gesture, possibly return the $200 for the failed repair, but TBH you're not in a strong position there.
With reference to your query, as the provided S/N, your phone is shipped to Singapore. Thus it can get service in SG care center. To get the original android 2.1, it can be done in SG care. However, if a phone is flashed with a non-official ROM, it makes the warranty of the phone become void. To get the original rom, there'll be a reflash software fee of SGD 32.1 in Singpore care center. And if there's any phone defect after installing non-official rom, the repair fee needs to be charged.
You can bring down your phone to SG care center. If you want to mail it in,
Here is the information of our policy:
1. We can only accept bank money transfer
2. All the delivery charges (2-way)
3. When the device is delivered back to you, all charges that are related to DHL as HTC would deliver the device to you via DHL
4. Maybe Customs in your local country should be charge you fee for import.(please kindly contact with your local country's DHL for details)
5.I f the defective is not covered by HTC Limited Warranty Statements, there would be repair charges as well.
6. Bank transferring fee and currency exchange fee will be absorbed by user not HTC.
HTC rely to me
This is the method HTC rely to me. But I'm living in Japan.
The DHL Express is very expensive,
freight cost = price of new phone
yuanvn said:
This is the method HTC rely to me. But I'm living in Japan.
The DHL Express is very expensive,
freight cost = price of new phone
Click to expand...
Click to collapse
No-one reply me. It is a method to downgrade the Chinese Rom
None known yet, I'm afraid.
yuanvn said:
No-one reply me. It is a method to downgrade the Chinese Rom
Click to expand...
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Does anybody know how the RMA Process works once you get the RMA email? Do I get to keep my current 16GB until they have them in stock and send me the new one or do I send it to them and have to wait another 2-3 weeks to get one back?
Sent from my Nexus 7 using Tapatalk 2
cyclonebee said:
Does anybody know how the RMA Process works once you get the RMA email? Do I get to keep my current 16GB until they have them in stock and send me the new one or do I send it to them and have to wait another 2-3 weeks to get one back?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I am in the same situation. When I talked to the "Google Play" person they told me that I have 21 days after I get the replacement device -- which sounds reasonable. However, I have not seen anything in writing. I sent an email earlier this morning to try to verify this. If I get any new info I will post it.
Here's mine. I was able to order the new one without sending in the original first.
Thank you for contacting google.
A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.
*Important*
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.
Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.
For detailed instructions on preparing an item for return, please visit our Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462890
To initiate the return of your original device you'll need to do the following:
1. Print the attached Return Authorization form
2. Insert the Return Authorization form into the outer UPS box.
3. You'll receive a UPS shipping label attached in a separate email. Check your email spam folder if you don't receive this shipping label within the hour.
4. Print this shipping label and affix it to the UPS box.
5. Take your package to any location of The UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot® or Staples®) or Authorized Shipping Outlet near you.
To receive your replacement device free of charge, click the link below to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:
XXXXX
An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.
Contact us if you have any further questions.
Regards,
The Google Play Team
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It took almost 3 weeks to get my refund on the Nexus phone I returned. I had to call them and have it escalated, but they didn't charge me a restock fee.
Sent from my Nexus 7 using Tapatalk 2
I spoke with them this morning. They are sending me a replacement and I get to keep mine until it arrives.
Supposed to receive an e-mail stating this in about 24-48 hours but haven't seen it yet.
I wonder what will happen if the replacement also has the screen seperation issue? Send it back and ask for a new one agian?
Foxman2k said:
I spoke with them this morning. They are sending me a replacement and I get to keep mine until it arrives.
Supposed to receive an e-mail stating this in about 24-48 hours but haven't seen it yet.
I wonder what will happen if the replacement also has the screen seperation issue? Send it back and ask for a new one agian?
Click to expand...
Click to collapse
It seems consistent, on the phone they tell you: "I spoke with them this morning. They are sending me a replacement and I get to keep mine until it arrives."
BUT
when you get an email from them it states: "If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA."
So on one hand they are saying send it in once you get your replacement and in the other send it in now and we will send you a replacement.
Another thing, if you really read the warranty (the print being so small you need a magnifying glass) it is written in a manner that it would be so easy to say you voided your warranty.
I am not trying to say that things will turn out bad for us, I am just a little uncomfortable with what I have read. Perhaps they will be very easy on us at the beginning, because it is a new release and lots of devices are flooding the market. As time goes on, perhaps they will be tougher on people.
I mean what are you going to do if you get a new device and it works great and then you get a message saying that their experts have determined that your device failure could only have occurred by operating your device in an environment which violates your warranty -- thus we are charging you for this second device! The failed device is no longer in your possession. How can you prove your case?
Anyway, I am hoping for the best.
They can write what the hell they want under the warranty / returns procedure. Statutory rights always win.
There's no hiding from the fact that if it isn't fit for purpose or of satisfactory quality then a customer can reject the goods within a reasonable time, and demand a repair, replacement or refund. (UK soga)
Foxman2k said:
I spoke with them this morning. They are sending me a replacement and I get to keep mine until it arrives.
Supposed to receive an e-mail stating this in about 24-48 hours but haven't seen it yet.
I wonder what will happen if the replacement also has the screen seperation issue? Send it back and ask for a new one agian?
Click to expand...
Click to collapse
I'm in the same boat. Finally spoke to Google, got the "escalation" email and heard nothing since.
Sent from my Nexus 7 using xda premium
Stay on them. They'll forget about you.
Sent from my Samsung Galaxy S III running Android 10.1 Alaska King Crab
My warranty has expired. but I went ahead to htc customer service and complained about my purple tint problem on the camera. The customer service made me a ticket after asking my imei number and told me to send my phone.
Now does that mean I will get the repair done for free or will they check my warranty status at the repair center and then force me to cough up the money?
muneebrocks said:
My warranty has expired. but I went ahead to htc customer service and complained about my purple tint problem on the camera. The customer service made me a ticket after asking my imei number and told me to send my phone.
Now does that mean I will get the repair done for free or will they check my warranty status at the repair center and then force me to cough up the money?
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Click to collapse
HTC customer service should be able to tell you if the repair will be free, and if not give a rough estimate. The repair center will then call you with a repair quote before doing any actual work.
shawndoc said:
HTC customer service should be able to tell you if the repair will be free, and if not give a rough estimate. The repair center will then call you with a repair quote before doing any actual work.
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oh great they told me it was free. So I am saved right?
I am talking about htc live chat support when I mean customer service
My repaired phone got stolen today while in shipment from Samsung repair center.
UPS deliver to me and I get it from the driver. I didnt sign anything. I took the box inside the house to open it and its empty!
I call Samsung just now and they open me a ticket. But I have to call tomorrow as one of the their dept is closed.
My SIM card is not inside the phone.
1. It is a Note 9 I used for many months and it is under contract with T-mobile for 2 yrs. Do I call T-mobile now to get it black listed?
2. Any ideas on what is going to happen next?