Database Develop

Phone restarts by its self after flashing fresh 2.1.1

ok first off i love the fresh roms so im not bashing.
does anyone else have an issue that seams to be directly related to flashing the new fresh 2.1.1 rom.
when im in a call and end it with the power button it restarts the phone.
is this because of what i think it is or something else.
i wiped everything when i flashed so i dont know what else it could be, in the mean time i guess i have to go back to fresh 1.1 sense i cant find a fresh 2.0d download link anymore and i deleted my nandroid and the 2.0d rom off my computer like an idiot. uneless someone could point me to a 2.0d link

shawnwojcik said:
ok first off i love the fresh roms so im not bashing.
does anyone else have an issue that seams to be directly related to flashing the new fresh 2.1.1 rom.
when im in a call and end it with the power button it restarts the phone.
is this because of what i think it is or something else.
i wiped everything when i flashed so i dont know what else it could be, in the mean time i guess i have to go back to fresh 1.1 sense i cant find a fresh 2.0d download link anymore and i deleted my nandroid and the 2.0d rom off my computer like an idiot. uneless someone could point me to a 2.0d link
Click to expand...
Click to collapse
probably should be in q&a or fresh's thread but here is a link all fresh's downloads are on geekfor.me should be at the bottom
http://geekfor.me/category/android21/page/2/

I found that the restarting issue on my end was linked to the battery stats and roation stats. After i wiped those, for some reason, i stopped restarting.

sdotcarlisle said:
probably should be in q&a or fresh's thread but here is a link all fresh's downloads are on geekfor.me should be at the bottom
http://geekfor.me/category/android21/page/2/
Click to expand...
Click to collapse
sorry i wasnt sure where to put it. sould i start a new thread in there or can a mod move this one?

Powers16 said:
I found that the restarting issue on my end was linked to the battery stats and roation stats. After i wiped those, for some reason, i stopped restarting.
Click to expand...
Click to collapse
Can you elaborate on this? How do you wipe these stats?

i had the same problem but it was on fresh and damage control, i figured out it was the app i was using to call people with...called quick connect...
it didn't happen if i dailed with the stock dialer or through people...

jasonevil said:
i had the same problem but it was on fresh and damage control, i figured out it was the app i was using to call people with...called quick connect...
it didn't happen if i dialed with the stock dialer or through people...
Click to expand...
Click to collapse
Alright I did everything mentioned, above. i wiped the battery and rotation stats in ra recovery i even re partitioned my sd card and did a wipe data/factory reset plus the ext and dalvik-cache. then re flashed fresh 2.1.1.
also i am not using any other dialer that i know of. just the one that comes backed in the rom.
so why am i still resetting randomly!!! it even did it when i was doing nothing at all not just in a call like before.
this is on two seperate sprint htc heros that this is happening to.
anyone please help!

shawnwojcik said:
Alright I did everything mentioned, above. i wiped the battery and rotation stats in ra recovery i even re partitioned my sd card and did a wipe data/factory reset plus the ext and dalvik-cache. then re flashed fresh 2.1.1.
also i am not using any other dialer that i know of. just the one that comes backed in the rom.
so why am i still resetting randomly!!! it even did it when i was doing nothing at all not just in a call like before.
this is on two seperate sprint htc heros that this is happening to.
anyone please help!
Click to expand...
Click to collapse
couple questions.
1. are you using any aggressive process killers, like the one found in spare parts?
2. what, exactly, do you mean by resetting? do you mean a quick 10 second restart of rosie, or a full on 1.5 minute reboot?

Nextelian said:
couple questions.
1. are you using any aggressive process killers, like the one found in spare parts?
2. what, exactly, do you mean by resetting? do you mean a quick 10 second restart of rosie, or a full on 1.5 minute reboot?
Click to expand...
Click to collapse
sorry i took so long to reply.
no process killers.
Im now able to replicate it restarting (not randomly) if i let the phone go to sleep by its self and sit for a minute when i hit the end button to wake it up nothing lights up like it should instead it does a full on 1.5 minute reboot every time.
on a separate thread someone suggested i try a different battery because whenever they put a different battery in it stopped resetting. (I was not able to try this yet because i don't have any spare batteries laying around)
I just find this hard to believe only a few people are having these problems and why no one seems to have a definitive answer.

This is kind of one of those bugs where I have to say it's something going on with your phone. Fresh Rom 2.1.1 has been downloaded over 4000 times. I restart mine constantly while testing things which means I am constantly duplicating your situation of restarting the phone, letting it sleep, and then turning it on via the power button, and I have never had this happen.
Please post a debug log of it happening and we'll see if we can figure out why your phone is doing it.

My sister had this issue even on stock 1.5. Rooted, added recovery still had it. Flashed 2.0d, still had it, went to recovery and wiped battery stats.
Haven't had it happen since. Now on 2.1.1 and all is well...go figure.

flipzmode said:
This is kind of one of those bugs where I have to say it's something going on with your phone. Fresh Rom 2.1.1 has been downloaded over 4000 times. I restart mine constantly while testing things which means I am constantly duplicating your situation of restarting the phone, letting it sleep, and then turning it on via the power button, and I have never had this happen.
Please post a debug log of it happening and we'll see if we can figure out why your phone is doing it.
Click to expand...
Click to collapse
thank you for helping flipz, sorry for thinking it was something to do with your rom (foot in mouth). I now believe it a hardware issue related to any 2.1 fw.
This has happened to me on 2 different phones. Mine and my friends. Mine restarted "randomly" once i wiped the battery and rotation stats and it fixed mine. My friends on the other hand i could not get to stop restarting for the life of me. So i was forced to switch back to a 1.5 fw rom.
Point being it will take me a few days to get back over there and put a 2.1 fw back on it and get a debug log off of it. for now i can try using his battery in my phone and see if i have any issues. im crossing my fingers in hope i will so we can buy a new battery and see if it goes away for him.
in the mean time i can post a debug log for my phone but it probably wont do any good
i will try to post the results of the battery swap later today.
again thanx flipz i am confident with your help we can resolve this.

ok i thought i attached a error log but i guess its too big, so ill try zipping it and attaching it.

hero
I noticed reinserting the root file helped me also make sure your not using otwidhet or super pc unless u have a rom for it i use fresh toast 2.1 no problems quickquickquick

REDSCARFACE said:
I noticed reinserting the root file helped me also make sure your not using otwidhet or super pc unless u have a rom for it i use fresh toast 2.1 no problems quickquickquick
Click to expand...
Click to collapse
I kind of a noob, what do you mean reinserting the root file? i thought the root was the main directory not a file.
Also i dont know what "otwidhet" or "super pc" are, im assuming im not using them if they didnt come with the rom. right?

whoops, i forgot to post the results of swapping my battery with my fiends to see if i could single out a bad bad battery.
i didnt have any luck making my phone reset itself with his battery. One of these days im going to buy a couple new batteries put on in my friends hero and flash fresh 2.1.2 on it. Im also going to try using different radios on a hunch from a different thread i read.
i dont mean to waste anyones time im just busy and messing with phone is something i cant devote alot of time to especially sense i put a 1.5 fw rom on my friends phone and he no longer has any issues.
thanks for the patients in helping me guys.

ok im at a loss. i really need your guys help.
I put a 2.1fw on my buddies phone. put my battery in his phone let it go to sleep by itself and hit the end button to wake it up and it still does a reset. now i guess im not sure if it s a full on reset but it takes about a minute to reset.
so i put his battery in my phone and let it go to sleep and het the end button to wake it up and it also reset, now i did not clear the battery stats either and now after one time i can not get my phone with his battery to self reset for the life of me...???
no matter what bettery i try his phone will not stop resetting.
im posting an error log from his phone i got off adb using
adb bugreport > errorlog.txt
is that what im suppose to do? please help i would have been just fine with the 1.5fw on his phone but there was an audio issue that on some calls the person on the other end could not hear him.
does anyone know if the flipz audio fix will work for that or is that not a good ides?

Here is his error log, i hope this is what im suppose to post.
if anyone has any ideas about the audio fix for the 1.5fw that would be awesome cause now i gotta go back to that becasue i cant leave his phone with porblems.

Could it be that it is just Sense restarting and not the whole phone. Try using Fresh 2.1.2 with LauncherPro and see if you still have the problems. Make sure that you are not using the vanilla launcher in 2.1.1 as I had several instances where it caused instability.

lineman78 said:
Could it be that it is just Sense restarting and not the whole phone. Try using Fresh 2.1.2 with LauncherPro and see if you still have the problems. Make sure that you are not using the vanilla launcher in 2.1.1 as I had several instances where it caused instability.
Click to expand...
Click to collapse
I dont think thats the issue, my phone now restarts itself abuot once a day and i am using launcher pro. i also have my friends battey in my phone. so i guess is could still be the battery.
Im still confused on what i have to do to get some help from the devs. i posted a error log like asked if i was suppse tp post something else could someone please tell me? this is getting extremely frustrating. am i the only one here???
please someone help.

Froyo won't stop freezing

However ironic the title may be, I updated my fiance's non-rooted N1 to the official release froyo and from the very beginning, it will work for a few seconds, then it will just freeze for a few minutes. I have patiently gone through and stopped almost every process, and nothing will fix it. It still just freezes constantly and usually requires a battery pull to get it to work at all. I told her she could try a factory reset, but she would rather just go back to 2.1-update1. I'm going to try renaming 22607-ERD79-update-nexusone-stock-signed.zip (or PASSIMG_Passion_Google_WWE_1.01.1700.1_ERD79_release_signed.zip) to update.zip and reflashing it in the stock bootloader on her phone, but I feel like that won't work because it is a previous version and not really an update. Does anyone have any advice on how to just bring her back, or perhaps how to fix her freezing problems on froyo?
Thanks

Try a fresh flash with no apps installed and see how its doing.... if it doesn't freeze then its a app probably ...

I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.

dnoggle said:
I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.
Click to expand...
Click to collapse
Just do a factory reset in settings and security ... no reflash. Just cause a app didn't freeze 2?1 doesn't mean it wont freeze 2.2. And even if the apps currently not running or closed, it'll still wack ya phone. I had a freeze every hour yesterday with my chosen apps installed, flashed 3 different times to no avail. Now I factory reset with only 4 definitely needed apps installed and haven't gotten a freeze yet. So my conclusion is 2.2 doesn't like something I've installed so I'm adding a few apps every hour to fins the cause.
Since I factory reset with my few apps. I haven't had a freeze yet all night and morning long..

I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?

Papa_I said:
I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?
Click to expand...
Click to collapse
Have you tried a factory reset? That might fix it... let us know what you find. I've noticed a couple of freezes as well, but I'm not able to factory reset it just yet because I'm out of town and don't want my phone down for even half an hour.

I have to pull battery a couple of times a day.
I'm having the same issue on 2.2. I have done 2 factory resets. Nothing. N1 call center said slowly reinstall all apps to see if an app may be doing it. No luck.

Is anyone having issues with the screen still being responsive while on a call? My screen will go black but you cant still hit keys when you have up against your face.

I'm betting that you do not have a custom recovery and nandroid backup, or you wouldn't be asking.
I highly doubt that the phone will let you push the old firmware on top of the new one if you don't have a hacked recovery and a test-signed zip. But I don't know - you could try it...
Here is what I would do:
1. Install a custom recovery (like Amon-Ra 1.7.0.1), either by unlocking the bootloader, or by following the directions in the dev forum for doing this without unlocking if you have the fear. If you already a custom recovery, don't worry about this step.
2. Now boot into recovery and make a nand backup!
3. Now go ahead and try this one of two ways - either delete one application at a time until you figure out which one is killing you, OR do a factory reset and then re-add one application or a small number at a time until you figure out what is crashing you.
If it were me, with my 100 applications, I'd probably add 5 or 10 at a time. Once you get crashes after one group, try removing those applications one at a time until the crashes stop. The last removed app when the crashes stop should be the answer.
Of course, since you'll have to have adb running to get a nandroid, you could also just take a logcat of the running, crashing phone and see what app is killing it there.

I did a factory reset today and will report back letting everyone know if that has fixed the issue. Everyone else that is experiencing the freezing issue, did you have Beautiful Widgets installed?

I have that installed, is that whats cousing it?

Beautiful Widgets was killing my N1, too. Freezes, sluggishness, etc. I uninstalled and wiped my cache via stock recovery. No problems since.
I'm on stock FRF91 BTW.
Sent from my Nexus One using XDA App

It appears that's the root of my issue. I would uninstall the application and clear the cache and see if that helps. Report back with your findings.
Sent from my Nexus One using XDA App

[Q] urk. no longer getting text messages. anyone else?

running cyanogen 6 on sprint hero. overclocked. at some point today, i stopped receiving text messages (i use handcent). i don't know if it's my phone, or sprint's service. i've rebooted the phone numerous times, took battery out for a while, etc - nothing seems to get text messages coming in again. haven't installed any new apps. ran some app updates through appbrain, but i don't see how that could have done it. even removed a bunch of moldy apps i don't use, but still no change.

did u happen to flash a new kernel recently

nope. no kernel changes any time recently.

Did you try opening your stock messaging app to see if that works so we can atleast determine if the problem is with handcent or not?
Sent from my HERO200 using XDA App

yeah, i checked with the plain messaging app. no messages. i'm running logcat now to see if that shows anything, then i think what might be smart is to wipe dalvik etc - or maybe even reflash the rom. if *that* doesn't fix it, then i guess i'll try to get sprint to run diagnostics on my account or something. eesh.

sprint tech support checked everything on my account, and said they are seeing the messages go out to the phone - i just am not getting anything in. i confessed that i was running a non-standard rom, and she didn't have a problem with it, amazingly - but of course, she said there wasn't too much else she could help me with besides the server-side diagnostics. so, i guess i'll have to do a full wipe and see if that fixes it (i wiped dalvik and reflash cm6 before calling them).
bizarre.

could it be as simple as not having enough space on your phone?
i've gotten the notification a couple of times when i ran out of space and it said, texts couldnt be downloaded due to the lack of space

i had the same thing happen to me i just wiped the phone and reinstalled cm6 and that fixed it

i wiped the phone and reinstalled cm6, but it still had the problem. so, i wiped again and installed the sprint official update. all the test messages i'd sent flowed in. figuring that whatever was corrupt deep down must have been cleared out, i wiped *again*, reinstalled cm6, and after that - i finally got text messages again in cm6.
something pretty deep in the system must have gotten corrupted.
all i know is i can hardly wait until february, when i'm eligible for 'new for you' and can get an EVO or something similar!

[Q] Firefly Dropping signal when Recieving Calls

Hi there...Posted in the Firefly Q&A section but don't seem to be getting a response...I'm probably being impatient but it doesn't seem the Q&A posts are viewed as frequently as the forum itself...
I seem to be dropping my signal upon getting a call. It will ring for a brief second, and then it will go back to the home screen and loose reception, the caller will get a busy signal (didn't even know you could get those on cell phones...), and I won't get any missed calls (or any calls for that matter) in the log.
Subsequent calls have been met with no dial tone, and then straight to voice mail. At that point I won't have any indication that someone tried to call, not even a ring.
Is this a modem issue? I'm fairly new to flashing so I'm not too sure what's going on.
A reboot seems to allow it to ring at least, but only for a second and then the caller gets a busy signal.
This was flashed on yesterday night, and I'm pretty sure that was the first phone call I received since flashing. Tried calling myself from a home phone to the same results. Making phone calls works and sounds just fine.
Also: I am on Rogers if that makes any difference.
Thanks

Have you wiped cache and dalvik cache? Maybe a factory reset as well and then try it before you restore anything. Or Have you tried any other modems?

I have not... Im not exactly sure what I'm looking for... when I do figure out which modem to use... is it just a matter of installing it with CWM?
Sent from my SAMSUNG-SGH-I897 using XDA App

i cant tell you which one to try that all depends on your phone and area
try the ones labled I9000 the one in firefly is jk4 fyi..and yes a simple cwm flash is how you install a modem
http://forum.xda-developers.com/showthread.php?t=876391

Just tried wiping caches and installing the JP9 Modem...Still no luck...There seems to be some sort of error that pops up on the screen right before everything crashes but it only lasts for about a millisecond before it closes down...Is there any way to see what that error is? Can still call out and it knows its getting a phone call but it still goes to a busy signal...Will try a factory reset if there's no other ideas

Go ahead with the factory reset ... If that doesn't work try flashing firefly again...sorry

I just discovered this same exact problem today too. Honestly Im a complete noob when it comes to flashing and modding. I just flashed to firefly 3.0 two days ago and i really love it but the call dropping thing is really frustrating.
Sent from my SAMSUNG-SGH-I897 using XDA App

It would seem the Factory Reset cleared things up... I have not recovered my apps via Titanium Backup yet...am wondering if it's something that it brings back that is causing problems?

K ill try that. Just to clarify, a factory reset will just wipe it to a clean firefly right?
Sent from my SAMSUNG-SGH-I897 using XDA App

xsylns said:
K ill try that. Just to clarify, a factory reset will just wipe it to a clean firefly right?
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
yes sir that's correct.

KayvinM said:
yes sir that's correct.
Click to expand...
Click to collapse
miss, actually! as much i hate to reinforce the stereotype of females and technology illiteracy ...

xsylns said:
miss, actually! as much i hate to reinforce the stereotype of females and technology illiteracy ...
Click to expand...
Click to collapse
oops, sorry bout that oh and I don't think u are reinforcing any kind of stereotype

One thing I did notice was that when I did a factory reset (I did it through CWM...should I have done it through Android?) was that SGS Tools was gone, as was Galaxy Kernel Flasher, and some others, but not ALL of the Apps (ie Spare Parts, Superuser were still there)...is there any way to get them back or should I reflash if I wanted them?

andeke07 said:
One thing I did notice was that when I did a factory reset (I did it through CWM...should I have done it through Android?) was that SGS Tools was gone, as was Galaxy Kernel Flasher, and some others, but not ALL of the Apps (ie Spare Parts, Superuser were still there)...is there any way to get them back or should I reflash if I wanted them?
Click to expand...
Click to collapse
No need to re-flash, you can download the apps through the market. Factory reset from recovery or from android will give you the same result.

When u restore with titanium backup don’t restore system files and data only missing apps and data .that solved it for me when I had that problem but my backup was from 2.1 and I was restoring it on 2.2 I was not sure if that was is what's causing the problem.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

Good to know, thanks, I'll keep that in mind when I restore

- restored missing apps + data, system data through titanium after having done a factory reset
- notice that i can't change the wallpaper anymore (same glitch was happening the first time around too)
- also notice that my system data hasn't been fully restored
- reboot and notice the wallpaper is now changed and system data is now all in place... however, a test call shows the same problem (phone vibrates once then loses signal, caller gets a busy tone)
- reset to factory again
- restore only apps+data
- test call works
so far, so good!
thanks

Don't restore system data at all! That causes problems as you clearly experienced.

[Q] TW Launcher Error

Okay, all!
I have been a lurker for a while now and y'all have been a BIG help (I am actually comfortable flashing ROMs- and I am learning the lingo - see?)
Now it’s my turn to post. I am helping a friend with her Samsung Captivate - AT&T. something happened last night (it had to have updated, because she doesn't really download anything. also - her battery started draining very quick last night. She had to turn it off for other reasons too.) And now get the "Sorry! The application TwLauncher (process com.sec.android.app.twlauncher) has stopped unexpectedly. Please try again. Force close" it is in loop mode, I cannot get anywhere after unlocking the screen. The status bar doesn't work, neither do the buttons. So I can’t even get to settings. I/we are not so worried about the phone itself, but she has some holiday pictures of her brother who recently passed away on it, and didn't have an SD card in it. So, this is really my last hope.
Now you are probably saying "well, why don't you look at other threads." I did! And came up with some options on my own as well. Below is a list of what I have thought of, have found, tried and have some questions on. Please let me know if you have any other options or info, as I am her last hope. The store and repair shops are not very helpful.
I can’t tell you for sure what she is running, but it should be current stock, no mods at all.
bat pull - DONE, no change
sim card pull - DONE, no change
force DL a new launcher from PC. - DONE, can’t get it to download. It says she never downloaded anything to the phone from the mobile market. (I think this may have something to do with not have 4g and Wi-Fi not on. from what I have read)
Built in recovery mode cache wipe - DONE, no change
I installed Samsung kies, tried to plug the phone into the computer, but the PC won’t recognize the phone. I think it is in charge only mode, but I can’t access the option to change it.
P.S. debugging mode is ON.
Okay, so now what I found on here - these lead to my questions as well.
If I "wipe user data" will this wipe pictures, videos, etc. as well? I do NOT care about apps.
I found the below threads and have questions.
http://forum.xda-developers.com/showthread.php?t=1795638
Post # 2 - can I do this from the recovery screen? And will is keep the data (pictures)? I don’t care about contacts, messages, etc.
Post # 3 - cans I re flash the ROM from the SD card? (Again - NOT rooted)
http://forum.xda-developers.com/showthread.php?t=1417244
Found and tried everything - it don' work Lucy.
I think this is all for the moment. I appreciate any and ALL help. She is to the point of tears about those pictures and I really want to bring her some good news.
edit: another try: press and hold search key for voice. - DONE. i get a connection error for voice. or an "app has stopped unexpectedly"

chelseytx said:
Okay, all!
I have been a lurker for a while now and y'all have been a BIG help (I am actually comfortable flashing ROMs- and I am learning the lingo - see?)
Now it’s my turn to post. I am helping a friend with her Samsung Captivate - AT&T. something happened last night (it had to have updated, because she doesn't really download anything. also - her battery started draining very quick last night. She had to turn it off for other reasons too.) And now get the "Sorry! The application TwLauncher (process com.sec.android.app.twlauncher) has stopped unexpectedly. Please try again. Force close" it is in loop mode, I cannot get anywhere after unlocking the screen. The status bar doesn't work, neither do the buttons. So I can’t even get to settings. I/we are not so worried about the phone itself, but she has some holiday pictures of her brother who recently passed away on it, and didn't have an SD card in it. So, this is really my last hope.
Now you are probably saying "well, why don't you look at other threads." I did! And came up with some options on my own as well. Below is a list of what I have thought of, have found, tried and have some questions on. Please let me know if you have any other options or info, as I am her last hope. The store and repair shops are not very helpful.
I can’t tell you for sure what she is running, but it should be current stock, no mods at all.
bat pull - DONE, no change
sim card pull - DONE, no change
force DL a new launcher from PC. - DONE, can’t get it to download. It says she never downloaded anything to the phone from the mobile market. (I think this may have something to do with not have 4g and Wi-Fi not on. from what I have read)
Built in recovery mode cache wipe - DONE, no change
I installed Samsung kies, tried to plug the phone into the computer, but the PC won’t recognize the phone. I think it is in charge only mode, but I can’t access the option to change it.
P.S. debugging mode is ON.
Okay, so now what I found on here - these lead to my questions as well.
If I "wipe user data" will this wipe pictures, videos, etc. as well? I do NOT care about apps.
I found the below threads and have questions.
http://forum.xda-developers.com/showthread.php?t=1795638
Post # 2 - can I do this from the recovery screen? And will is keep the data (pictures)? I don’t care about contacts, messages, etc.
Post # 3 - cans I re flash the ROM from the SD card? (Again - NOT rooted)
http://forum.xda-developers.com/showthread.php?t=1417244
Found and tried everything - it don' work Lucy.
I think this is all for the moment. I appreciate any and ALL help. She is to the point of tears about those pictures and I really want to bring her some good news.
edit: another try: press and hold search key for voice. - DONE. i get a connection error for voice. or an "app has stopped unexpectedly"
Click to expand...
Click to collapse
I would suggest doing wipe user data option. It shouldn't touch anything stored on your internal SD as you've already read elsewhere but there's always the possibility that things can go wrong. If you aren't worried about apps, text messages, and all that stuff I would also suggest looking at this http://forum.xda-developers.com/showpost.php?p=18370912&postcount=3 If you go that route I suggest the Odin KK4 with bootloaders as your one click option. Going the one-click route will start you over with a completely stock phone as far as the ROM goes but again shouldn't touch the internal SD.

whoa, dude. a lot of questions at once.
what rom was the phone running before you started?
you say it got updated but at&t doesn't do ota updates on cappy. they direct you to use minikies update packs, not kies. from samsung direct to pc, not ota.

Have u tried to use ADB to get the pics, etc. off the phone and copied to the pc ?
Sent from my SAMSUNG-SGH-I747 using xda premium

m1batt1 said:
I would suggest doing wipe user data option. It shouldn't touch anything stored on your internal SD as you've already read elsewhere but there's always the possibility that things can go wrong. If you aren't worried about apps, text messages, and all that stuff I would also suggest looking at this http://forum.xda-developers.com/showpost.php?p=18370912&postcount=3 If you go that route I suggest the Odin KK4 with bootloaders as your one click option. Going the one-click route will start you over with a completely stock phone as far as the ROM goes but again shouldn't touch the internal SD.
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great - thanks! i will look at the url and try the wipe.
laughingT said:
whoa, dude. a lot of questions at once.
what rom was the phone running before you started?
you say it got updated but at&t doesn't do ota updates on cappy. they direct you to use minikies update packs, not kies. from samsung direct to pc, not ota.
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not sure what rom she was on before - didn't look at the phone until today.
i think TW Launcher updated somehow. but i could be wrong. i was checking into the problem and found out about the Kies and tried that. but couldn't get the phone to connect. (i now can SOMETIMES get the notifications down.)
4-2ndtwin said:
Have u tried to use ADB to get the pics, etc. off the phone and copied to the pc ?
Sent from my SAMSUNG-SGH-I747 using xda premium
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no - please give me more info? i will try anything!

As for using adb to pull the pics, etc. off of the phone...it would be easier/quicker for u to do the search on xda and videos on youtube, as opposed to me tryin to explain it all. :thumbup:
Sent from my SAMSUNG-SGH-I747 using xda premium

THANK YOU THANK YOU THANK YOU!
m1batt1 - thank you so much. I did the user data wipe and it worked! i now have access to the pictures and and downloading everything.
you don't know how happy i am, and my friend is. you have made her day!!!

4-2ndtwin said:
As for using adb to pull the pics, etc. off of the phone...it would be easier/quicker for u to do the search on xda and videos on youtube, as opposed to me tryin to explain it all. :thumbup:
Sent from my SAMSUNG-SGH-I747 using xda premium
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i will! thanks
now:
how do i change my post title to show the [solved}?

chelseytx said:
THANK YOU THANK YOU THANK YOU!
m1batt1 - thank you so much. I did the user data wipe and it worked! i now have access to the pictures and and downloading everything.
you don't know how happy i am, and my friend is. you have made her day!!!
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I'm glad that worked out for you and her. I would suggest making a backup of the photos and then look into moving up to some more recent roms that are posted here on XDA. They will make her enjoy her phone again and she won't have to deal with Touchwiz anymore lol

m1batt1 said:
I'm glad that worked out for you and her. I would suggest making a backup of the photos and then look into moving up to some more recent roms that are posted here on XDA. They will make her enjoy her phone again and she won't have to deal with Touchwiz anymore lol
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oh, believe me! they are already backed up.
as for the rom: she had an upgrade available, so that wast a big deal. and she jumped ship to the phoney world. LOL so no SD card anymore. now we just need to make sure we get her on the cloud. *grin*