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Hi
I recently dropped my diamond a few days ago and caused a big crack around the top right corner of my diamond.(it was only on a wodden floor ive dropped my n95 on concrete before and i havn't got a scratch) I didnt have any insurance or any cover on it. I rang up the htc customer helpline and they couldn't give me a final price, they quoted between £50-£100!!! I then rang up orange and they said that they would swap it for a one off fee of £30 + atleast a 4 month subscription to orange care at £6 a month. This comes to £54 which is a bit better but still quite a bit. It isnt the actual lcd screen broken and from what I can see its just the touch screen on top.(unless theres another layer of something). The phone is working fine, theres no problems using the touch screen except for when i tap it I can see pressure marks around the crack being applied to the lcd screen.
Is there any other place that could repair my phone for a cheaper price? I did look for the touch screen and I can get it for £30 but I would not want to risk opening my phone up and causing more damage.
Thank you
p.s. I can upload pictures of the crack if required
its better in the long run to send it off to a service center
this is a bit tough because it will cost you but thats the price
that you will have to pay, it will better in the long run than
buying the screen and doing a DIY bodge job on your phone.
HD
I am in the same side as HtcDia on that.
Send your phone to HTC, you'll pay the price but it's worth it.
Well I disagree with the other two posters in this thread.
I had a similar problem with a samsung phone and finally I bought the screen off ebay and ventured to change it myself (with some courage and no experience at all in this matters) and I succeeded!!.
Wall, as your phone isn't covered by warranty if I where you I'll try to change the touchscreen myself as it is the outermost layer it'll probably be easier.
Good luck
Who said his phone's not covered by warranty? Dropping it and cracking the screen isn't covered, but by replacing it yourself you'll likely void any warranty you do have. This means if you have problems in the future that are actually HTC's fault, and not just a simple mistake, they won't fix it for you. I know it sucks, it's not a good position to be in when you're down 50 pounds for a completely unintentional mishap... But I think that's the way to go. Sorry.
Well i managed to crack my dell streak's screen somehow. it was not dropped at all it was just in my book bag. However my gorilla glass is not cracked. I have it listed on ebay right now. heres link if interested
h**p://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=130479279908&ssPageName=STRK:MESELX:IT#ht_500wt_1156
If someone can guide me into replacing the screen i would gladly appriciate it. i hat to see such a wonderful device go so cheap.
My friends did the same thing .. dropped it in an otterbox case in his briefcase ... couple days later the screen stopped working ... gl
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PulldOvr said:
My friends did the same thing .. dropped it in an otterbox case in his briefcase ... couple days later the screen stopped working ... gl
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Thanks, but these phones are way too sensitive i always treat my phone with care or else i wouldn't have bought an otter-box. dell made an excellent job with the phone/ tablet but they just have to work on their product's endurance.
Yankees1tb said:
Thanks, but these phones are way too sensitive i always treat my phone with care or else i wouldn't have bought an otter-box. dell made an excellent job with the phone/ tablet but they just have to work on their product's endurance.
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I guess you don't have it under warranty?
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I've been very careful with my streak- haven't gotten a case for it and I don't think I will.
But I've been seeing a lot of these threads where the screen doesn't crack but the lcd beneath it does.
I've also read that people have been successful in getting Dell to replace/repair the unit for free as long as you say you took it out of your pocket and it was cracked and not that you dropped it.
DJ-VAN said:
I've been very careful with my streak- haven't gotten a case for it and I don't think I will.
But I've been seeing a lot of these threads where the screen doesn't crack but the lcd beneath it does.
I've also read that people have been successful in getting Dell to replace/repair the unit for free as long as you say you took it out of your pocket and it was cracked and not that you dropped it.
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oh really? well im not going to risk it happening again i just went out and bought an hd2. how much do you guys think i will get for the streak with the lcd broken?]
No warranty $500 bestbuy, sucks right....
You cant buy a phone from best with out a warranty can you?
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PulldOvr said:
You cant buy a phone from best with out a warranty can you?
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Click to collapse
Sure you can. I did... They try to make you think you should buy the warranty or the world will end, but you don't HAVE to get it... Their warranty is $10 a freakin month! Insane
If you are interested here is a guide to stripping down and re-assembling the Dell Streak..
http://www.ifixit.com/Teardown/Dell-Streak-Teardown/3512/1
If you bought your phone direct from dell, around the time when it was first launched in august of last year, and you bought it at the time for the 549 price tag, just call dell and tell them that your screen has a crack in it. Don't tell them how the screen got cracked, and be nice on the phone. I had the same thing happen to mine and called in, and within two days i had a brand new phone in my hand. They did that because they didnt have replacement parts at the time and this was back in December. So hopefully it may work for you. Oh btw, if you have a modded rom on your unit, make sure to restore it to what was on the phone originally.
cracked mine lcd too few days ago. I have just gotten mine replacement streak but not for free , dell charged me for $250 on the word that I have to return the original. But don't have any return label with the replacement so not sure if I need to return the original broken streak. Testing the replacement currently if it is ok.
I ran across this online, it's a screen and digitizer replacement; it seemed like a good price for 159USD. It says it includes "Clear glass panel with transparent screen protection." Does that mean it comes with the Gorilla Glass?
I hope this helps anyone with a broken screen.
http://www.lingosbox.com/original-dell-streak-mini-5-lcd-display-screen-touch-screen-digitizer-assembly.html
Read this other thread,it might help.
http://forum.xda-developers.com/showthread.php?t=961608&highlight=cousin
Contact these guys.
http://harrytelecom.blogspot.com/
They should have the LCD in stock. I purchased mine from them. I did the work myself.
Alperin1
I had the worst luck today. It started when I called Dell about a week ago to get a replacement streak because mine would no longer vibrate and the camera "cannot be found" after 3 weeks of use. I missed my package (the replacement) Friday from FedEx because I never received any email regarding shipping status or tracking information; so the delivery was unexpected. Today (Sunday) I drop my already faulty Streak and cracked the inside of the screen and it would no longer display properly. Now I have no idea what to do ? I can't justify paying $250 like prasadKnew and sent my replacement back when the streak is priced as low as $49; in my case $194 + tax brand new/unlocked/no contract from the Dell promotion a month ago. I'm so mad . I don't even know what to do with the replacement now. Do I just ship back the replacement back or do I ship out my faulty/cracked lcd streak back and hear from them later?
The quality is definitely inferior to my HTC phones and I've owned quite a few. I've used and I dropped those phones so many times and I never got any interior damage; only cosmetic. I had no case for those phones either when I dropped it.
Quality is poor compared to htc? Seriously? You have a metal armored phone with a huge screen. It takes less of a fall for the streak screen to crack because it is that much bigger. Sounds to me like maybe you should be more careful.
Posted with StreakZilla, using XDA App.
if its just the glass and not the screen underneath you can pick up the glass for about 30 pound
eSZee said:
Quality is poor compared to htc? Seriously? You have a metal armored phone with a huge screen. It takes less of a fall for the streak screen to crack because it is that much bigger. Sounds to me like maybe you should be more careful.
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Based on my experience, yes I find that HTC has a higher quality control over Dell. I'm not entirely basing my opinion on the fault of the cracked LCD screen. That would be too prejudicial. All I can say about my cracked screen is I'm surprised how it's so fragile after the first drop compared to 4 previous HTC products I've owned which took beat downs during rush hour commutes. I'm confused by the contradiction when you say the streak is a "metal armored phone with a huge screen" and then leading to how it's more fragile because of a bigger screen? Compared to the HD2 I've owned for almost a year, the Dell Streak is not that much heavier or even bulkier. I've found my T-Mobile Wing to be much bulkier and that phone took a beating from me for over a year. The same goes with my HTC Blackstone and my first HTC phone; the HTC Excalibur. I questioned the quality issue because my camera no longer works and my phone no longer vibrates after 3 weeks of use.
Don't get me wrong eSZee, I still love my Streak because of the screen size, the battery life, and it's uniqueness. That is the reason why I purchase it and gave away my HD2 to a relative. However, the quality is still shotty to me compared to HTC phones.
As for Mike, I searched the forum and found multiple sites that sell the LCD screen; some without the glass and ones with it. The lowest price I've found so far was $80 or so with everything. It's sold on eBay and the link was posted by another member from this forum. I might go with that route.
The issue I'm facing is whether I should try to have Dell cover it by sending out my broken Dell and keeping the replacement until they call me or ship the replacement back and fix my broken phone myself? The conflict comes in when the fact is I called originally to get my streak fixed/replaced because it would no longer vibrate and my camera no longer can be found (dual LED doesn't work either). I highly doubt Dell will fix those issues under warranty first and then ship it back to me with a cracked LCD screen so I can fix it myself. I don't want to pay for the LCD repair from Dell because that would cost too much compared to a DIY method. I also can't fix the phone first and then ship it back for repair because Dell might argue I voided the warranty by opening it up.
unknown123456 said:
Based on my experience, yes I find that HTC has a higher quality control over Dell. I'm not entirely basing my opinion on the fault of the cracked LCD screen. That would be too prejudicial. All I can say about my cracked screen is I'm surprised how it's so fragile after the first drop compared to 4 previous HTC products I've owned which took beat downs during rush hour commutes. I'm confused by the contradiction when you say the streak is a "metal armored phone with a huge screen" and then leading to how it's more fragile because of a bigger screen? Compared to the HD2 I've owned for almost a year, the Dell Streak is not that much heavier or even bulkier. I've found my T-Mobile Wing to be much bulkier and that phone took a beating from me for over a year. The same goes with my HTC Blackstone and my first HTC phone; the HTC Excalibur.
Don't get me wrong eSZee, I still love my Streak because of the screen size, the battery life, and it's uniqueness. That is the reason why I purchase it and gave away my HD2 to a relative. However, the quality is still shotty to me compared to HTC phones.
As for Mike, I searched the forum and found multiple sites that sell the LCD screen; some without the glass and ones with it. The lowest price I've found so far was $80 or so with everything. It's sold on eBay and the link was posted by another member from this forum. I might go with that route.
The issue I'm facing is whether I should try to have Dell cover it by sending out my broken Dell and keeping the replacement until they call me or ship the replacement back and fix my broken phone myself?
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i had the desire hd and it was heavier then the streak, although i think yes they break easier cause the screen is bigger but also cause the screen goes right out to the sides of the phone where as other phones dont
mikeinessex said:
if its just the glass and not the screen underneath you can pick up the glass for about 30 pound
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Click to collapse
But aren't the two glued? What glue should we use if i bought just the outer glass?
I got a new, beautiful and smooth SIII Mini yesterday. My idea was to get a Nexus 4, but life, lemons, lemonade. Just when I was beggining to like it, beggining to make it mine, it slipped from my hands and landed on the hard and unforgiving floor of my kitchen. The horror.
The screen has now a thin crack crossing it horizontally and the display images are garbled. So I guess that's time to change the display.
Looking at Ebay I saw that replacement displays are crazy-expensive, around 300€, more than the price of a new phone. Usually screen replacements don't cost more than 50€. What's happening here?
I sent today Samsung an email asking how much for the repairs. As soon as I got the answer I'll post here, maybe there are other users with the same problem as me.
Is there anyone in a similar situation? How much was it?
You have some bad luck But i guess all new phones have expensive parts. Its just 2-3 months old.
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Sorry to hear that
Blue 99.50 €
White 99.50€
Update
Went to the official Samsung shop to ask.
Guy told me a strange thing: depending of the color of the plastic surrounding the screen, price varied from 80€ to 120€. If a blue replacement was needed, 80€, white, 120€. Mine is white. And he also told me it was "forbidden by Samsung" to have a white phone with a blue screen, it voided the warranty. Strange.
I'have the same problem! I was searching for a replacement for the glass, but I could only find the glass WITH touch ,lcd ecc. ,which was very expensive! Anyone knows if it's possible to find only the front glass?
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
redrover69 said:
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
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Click to collapse
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time. I did some research for you and on ebay the lcd/screen replacement costs about $189. On a wholesaler place known for parts, it costs about $236.
: http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-note-3-n900t.html
In all honesty, you're better off just getting it done at the repair shop if and only if you cannot figure something out with AT&T for a replacement.
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
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Click to collapse
Yeah, call up At&t from where you bought it. I don't know about physical damage like a cracked screen though. That's all you because you can't really prove it magically cracked on it's own. So it comes down to luck basically if they allow you to return it for a replacement. Try and see.
redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
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Click to collapse
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
Gary02468 said:
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
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Lol yeah and at that point you might as well pay a repair shop.
To the OP, they are not going to warranty anything that has physical damage. Unless you have insurance I can promise you it's not even worth your time to talk to them over a broken glass.
I broke my LCD about a week ago and ordered the the front assembly for about 200 and installed it myself. But patients is the key if that's something you don't have let someone else do it. But I wouldn't only do this is your outside or your warranty which in my case I was.
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Broken Glass
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time
repairing the note 3 glass
i repair the galaxy phones. its gonna be pricey to replace the whole lcd assembly but much cheaper doing glass and adding the glue to it. you can see my video on it. if you think you can do it, itll cost you around 40-50 in materials.
heres the youtube video i made on how to replace the samsung galaxy note 3 glass/screen. if you have questions just send me an email or message. you can find me on google : texfixdfw
cant post the link so just search up:
samsung galaxy note 3 glass only replacement & LOCA bonding
So apparently my S6 Edge's screen cracked, edge to edge, precisely, diagonally UNDERNEATH THE GLASS..
This blows as basically Samsung won't do anything about it, ATT won't do anything about it. I won't be able to trade it in for ATT Next, and basically screwed the 914 dollars for this phone.
Sure the phone still works, there are no issues, but the crack is horrible to the eyes.
I can tell you as a first time Galaxy buyer, I already bought a LG G4, and plan on doing an insurance claim which will cost me 200 dollars and try and sell it or something, then I will never think about buying a Samsung device again. Poor quality control.
I am just saying, very disappointed with Samsung on this..
Did you get insurance?
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kejar31 said:
Did you get insurance?
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Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
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y2kbadbug said:
Yes, it just costs 200 dollars to use. I remember when insurance was only like 50 bucks.
I got an LG G4, Samsung agreed to replace the screen, so once I get that done I'm just going to sell the phone.
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Click to collapse
I thought if you didn't use insurance in 6 mk month's or a year it drops down to 100.. Might be in your best interest to call and double check
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http://www.att.com/shop/wireless/services/mobileinsurance-sku1040075.html
Notice this piece... "Enrolled customers that are claim-free for 6 consecutive months or more can save 25% to 50% off the standard deductible"
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Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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MrPlNK said:
Mine did the same, att didnt do anything for me and samsung wouldnt either. I just gave up on it and ate it... Cracked screen after 2 weeks and no drops lol
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Click to collapse
I have a hard time understanding how this is possible. I've dropped my phone several times and never cracked the screen. Stop putting your phone's in skinny jeans lol
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Man idk. Im sure youve seen me around, im a phone whore and buy pretty much every highend android phone that drops and somehow this s6 cracks in my pocket. Blew my mind.. Whatever ill be off to something new soon
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My phone was not in my pocket.
It was gently resting on a solid surface. I picked it up, used it, was fine, set it down, picked it up again, cracked screen. The screen looks more like a tension crack than anything.
Samsung said they might be willing to cover it under warranty since there is NO impact marks at all. So I shipped them my phone and I am waiting. If they don't fix it, I'll insurance claim it. Either way after all is said and done I will basically sell the phone as I bought the G4 and its so much better.
I'm a union laborer and keep my phone in my pocket at all times with just the slim grinke case and every once in a while I lean on it hard or something hits it I get worried look at it and it's always good
So Samsung just told me that YES the crack is only on the inside of the screen, that the screen itself does not appear to be damaged. However, they will not cover it under warranty.
I shall vow to never purchase a Samsung product ever again. This phone has been a nightmare when it comes to quality control.
Original cost was 235. With enough complaining I got it down to 108.
My S6 glass did get a thin crack from the right side of the home button to the edge of the screen after one day of use. Did not drop it, or any abusive treatment, the day I used it.(Kept in my jacket pocket when it was not in use)
Returned it to be checked and hopefully repaired, but no such luck. Got it back unrepaired and had to pay the cost for the check. (Explanation from the workshop was that the glass on the S6 does not break, and this was their first case, so no warranty repair)
Will check with Samsung directly, but based on the other posts in this tread i'm not to optimistic.
Has anyone got a cracked glass repaired on warranty?
Just a comment to those with this phone that *haven't* had this issue, you have to remember that engineering and QC are essentially a numbers game. Areas that might have problems aren't going to go bad 100% of the time, even under duress.
If anyone remembers the days of bad pixels, they didn't happen to every screen. And the manufacturers were basically balance the cost of the technology, QC, and warranty claims. It didn't serve anyone for people to say, "But *I* don't have bad pixels," when others users are reporting that they are not only having bad pixels cropping up with new devices *and* the manufacturer told them to pound sand.
The edge screens are a new innovation and are going to have some sort of failure rate. Samsung can't produce hundreds of thousands of devices and not have at least one failure that had nothing to do with the end user.
This probably didn't pop up frequently enough (or at all) during testing and QC didn't have adequate means to identify devices that might experience this failure (perhaps due to the way the screen or display is mounted to the phone chassis) and, now that there are enough numbers in the wild, people are experiencing a problem that is clearly the fault of the manufacturer.
Samsung then compounds the issue by saying they won't fix or replace it under warranty.
That's pretty shameful. I say this as someone with a lot of Samsung devices.
Also, remember that Samsung has a pretty long history of defects that they wouldn't deal with under warranty. The original Galaxy S had GPS problems that essentially rendered that feature unusable on a large number of devices and Samsung did nothing and offered no warranty service despite it clearly being manufacturer defect.
Let's focus on the problem rather than tell people that are reporting it to stop wearing skinny jeans.
This same thing happened to me, I have a hairline crack going from the top left of the phone all the way down to about 1 inch from the bottom left, from the edge to just past the edge in a curve.
I never dropped the phone, and it's in a case... no marks on the case nor on the phone that would indicate it had a fall and I know I didn't drop it. And I don't wear skinny jeans either.
I am thinking there must be a design flaw on these curved screens (I notice the phone does get very hot when charging, and am thinking if there was a fault in the glass the heat from charging could have caused it to crack?) - anyone hear anything more on it, is it any more rampant than what has been discussed here, any signs of Samsung admitting there may be a flaw in the design and that they would cover it under warranty?
I've only had the phone just about 1 month :\
I had the exact same thing happen to me. It was only about a month after I bought it. Mine was just sitting on the table (face up) and I actually heard it crack. Made a "tink" sound. Never dropped it before and I'm very careful with my phone.
I do have insurance, but I'm not spending any more money on this POS ..
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