Database Develop

Can't find nook anywhere!!

I went to and called 10 different stores yesterday, and couldn't find Nook in the NE Atlanta area :-(. Only one I found was from someone trying to sell one a month old for 267.00 but its was raining and he didn't want to meet because of weather =(. Really can't wait til valentines day. Oh yeah even Amazon has them @ 281 + shipping, lol did xda drive up demand?
Sent from my SGH-i917 using Board Express

I just picked up one at the Walmart in Ellenwood, GA ....they still have 2 left.
Sent from my Nexus One using XDA App

http://forum.xda-developers.com/showthread.php?t=939589
See this thread for more details.

Walmart sells them?

john10101 said:
http://forum.xda-developers.com/showthread.php?t=939589
See this thread for more details.
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The recall turned out to be a rumor. They're just moving inventory around.
I live near the Mall of Georgia and the BN there had them in stock last time I checked a week or so ago.

Yes, after christmas they dropped the sony readers and started carrying the nook. That is where i bought mine.

our walmarts here dont carry nooks. our B&N has a whole cabinet full of them though

Yeah, my local BNs seem to have enough to go around. When I checked about a week ago, they said "we have plenty!", and I bought one from them

kodiakcb said:
Yes, after christmas they dropped the sony readers and started carrying the nook. That is where i bought mine.
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The WalMart near me in Alpharetta has had them before Christmas. My wife said that a few weeks ago they stopped having them. Probably B&N prioritizing selling through their own stores first.

The one at the forum on peachtree parkway (peachtree corners) had them last week.
You could call and check.
It was one that was never updated. 1.0.0 out of the box.

Nook Color. (Factory refurb) @ $150!

DailySteals.com has the Nook Color for $150 today only. Cheapest price yet! If you're on the fence (like I was), this will do it!
http://www.dailysteals.com/

Man, this is a brand new one, I got my at Overstock. Good deal.

Where does it indicate brand new?

nosit1 said:
DailySteals.com has the Nook Color for $150 today only. Cheapest price yet! If you're on the fence (like I was), this will do it!
http://www.dailysteals.com/
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Please put "Factory Refurbished" on the title.

Anybody received theirs?
Here's my story:
Order placed 9/30.
Tracking number issued 10/6 (OK, fair enough; they claim within 6 business days). UPS shows "A UPS shipping label has been created . . . ". That means the shipper has done the UPS paperwork, but not yet actually shipped the item.
Today is 10/12, still shows the same. I chatted with support rep yesterday, she said she had no information and I should e-mail "[email protected]" so they could "check with the warehouse".
E-mail sent yesterday, received automated acknowledgement, but have heard NOTHING since then. When I call, I get an automated message that they will be closed on Thursday and Friday, and reopen on Monday.
Sooo, has anyone else ordered from them and actually received their Nook?

Yes. Got mine today. As did a friend who ordered the same deal.
For some reason, it shipped UPS to my town, then was handed over to the USPS for delivery. That's a new one on me.

I picked one up from Overstock. It looked brand new. No problems or dead pixels. This is the way to get a Nook Color. My only concern is if you have some issue you have to mail it in instead of just returning it to a local store.

I also ordered it Sept. 30th from dailysteals.
It arrived Oct. 12th.
Screen was perfect, everything worked as expected.
Apart from taking crazy long to ship, I'm happy so far.

Okay, it looks like they lost mine
I'll just have to wait until they reopen on Monday. At this point, though, they have to rank as one of the *worst* sites I have ever dealt with in terms of responsiveness (I know, I know; "you get what you paid for").

tjupille said:
Okay, it looks like they lost mine
I'll just have to wait until they reopen on Monday. At this point, though, they have to rank as one of the *worst* sites I have ever dealt with in terms of responsiveness (I know, I know; "you get what you paid for").
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Yeah. Shipping is pretty horrendous. I'm STILL waiting as UPS sent it to USPS without scanning it, so it's a ghost in the system. It sat in a warehouse for around 3 days. Hope you guys are enjoying your devices. I'll probably have UPS pay for mine since they lost it. There goes my deal.
Sent from my DROID BIONIC

I ordered mine from this site on 9/30 (at about 10 minutes till midnight). Like others here, it seemingly took forever for them to hand the package off to UPS, who shipped it 99% of the way and then handed it off to the USPS for final delivery. Mail was unusually late today, it didn't come until around 5pm, but they did have my order. All told, it took 2 weeks from ordering to final delivery. Granted, the shipping was free, but it was the slowest shipping I have ever had the displeasure to use.

SweetBearCub said:
I ordered mine from this site on 9/30 (at about 10 minutes till midnight). Like others here, it seemingly took forever for them to hand the package off to UPS, who shipped it 99% of the way and then handed it off to the USPS for final delivery. Mail was unusually late today, it didn't come until around 5pm, but they did have my order. All told, it took 2 weeks from ordering to final delivery. Granted, the shipping was free, but it was the slowest shipping I have ever had the displeasure to use.
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Click to collapse
I can tell you, it will be the last thing of value that I will purchase from them. Good deal, horrendous shipping and less than average customer service.
Sent from my NookColor using xda premium

And just an update, I have received my Nook in fine condition, and just took the slow route.
Sent from my NookColor using xda premium

So I requested an exchange from the PS...

Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2

Nice! Wish they would fulfill my order before sending you a second one though... no offense.

I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.

6pm tonight will be 48 hrs since I contacted them, I don't have high hopes of getting a proper 2nd email.

I called them on Tues about the lifted screen and I got an email from them earlier today about getting a replacement. It seems that I will have to order a new unit (my card will be AUTH but not charged) and then the replacement in. They need to get the device within 21 days so that my card doesn't get charged. I've already placed the order through a special URL and now just waiting to see when they will ship.

akarol said:
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
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Oh, I completely understand. Mostly just poking fun anyway
I ordered early but changed it from 8 to 16gb on the 12th, so I have another week to go. They wouldnt honor my original order date despite giving them more money.
I'm too busy looking for a job anyway. Seems veterans aren't as quickly hired as I had previously thought.

I waited 48 still no reply. I tried to call they tel have to wait for escalation team.
---------- Post added at 06:39 PM ---------- Previous post was at 06:38 PM ----------
Has any else on here been contacted by asus. I guy emailed me said seen a post on here on my tab and wanted some pics. Happen to any1 else.

akarol said:
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium

I was wondering if my 16GB version suffered from low volume levels. I'm still on the fence about it. That would be the only possible defect my device has.

Koshuu said:
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.

called yesterday received email from rep yesterday saying it will be escalated to a specialist still waiting hope this ain't BS
Sent from my SGH-T999 using xda app-developers app

I haven't gotten a response either and i contacted them yesterday morning.
Sent from my Galaxy Nexus using Tapatalk 2

I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2

Shaquiel Harris said:
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
My issue is that there are many other online vendors that handle things fine... mainly Amazon.com. How google is handling this issue is terrible. "oh man, phones are getting flooded, TAKE DOWN THE SUPPORT NUMBER FROM OUR WEBSITE"
I have said this in other threads.... This is the last time I ever buy a device straight from google. Hardware issues can't be their fault 100%, stuff happens... It's how they are handling the problems that is frustrating.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing with Office depot. You basically buy another one then you send the old one back then they refund. Dumbest thing ever.
Sent from my Galaxy Nexus using Tapatalk 2

Called this morning, got the initial email shortly after, and now await further instruction.
Sent from my Nexus 7 using Tapatalk 2

rocchioo said:
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
This is what they told me that would happen. I'm still waiting for the RMA email but at least they are sending them out.
Bad news if you're technically buying a new one at zero price. Here in the UK, they've said that pre orders from June 30th are shipping next week, so I'm looking at a week Monday shipment at the earliest. Over a month since the initial order!

On a related note, just how low is this "low speaker volume" problem? I'd say mine isn't the loudest tablet ever, and now I'm wondering if it's possible to get one with louder volume. I have a tiny bit of screen separation and was going to keep mine (everything else is fine, and my screen's just the tiniest bit higher on the left than the right). However, if the volume is lower than it should be...
Also, anybody notice headphone volume also isn't very loud? Just loud enough to be acceptable, but not loud enough to be too loud. I'm used to devices starting to get too loud at about 75%.

akarol said:
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
Click to expand...
Click to collapse
I did receive all the emails in regards to the exchange, I'm just waiting on any sort of shipping notice. The only thing that bothers me is I checked my card and I have 3 pending charges from the play store in the amount of the tablet. Not just one, I know I won't be charged if I return the defective unit in 21 days but why 3 charges?
Sent from my Galaxy Nexus using xda premium

Joining the Club

Soon to be former HTC Flyer owner here. I just ordered my 16GB Nexus 7 today. I had just paid $200 for my Flyer in February, and to be honest it was a great tablet hardware wise but ruined by lackluster support by HTC. It hit EOL status way too soon, and got cut off from support at honeycomb. I spent the last month debating whether or not to keep it or cut my losses and get a Nexus 7 and Finally Monday I decided I'm not happy with the Flyer, it didn't live up to my expectations, so on Ebay it went. Haven't sold it yet, but decided to go ahead and charge the Nexus 7 before they sell out again.
Very excited and looking forward to receiving it! BTW how long does it take for google to process and ship the order?

i ordered my nexus late afternoon on monday, and it is suppose to arrive tomorrow according to the trackingt number from UPS. So i am gonna guess 3-4 days.

lovenokia said:
i ordered my nexus late afternoon on monday, and it is suppose to arrive tomorrow according to the trackingt number from UPS. So i am gonna guess 3-4 days.
Click to expand...
Click to collapse
That's cool. I ordered a second one Tuesday and hopefully get it by this weekend.
Sent from my Galaxy Nexus using xda premium

I saw 2 day shipping but it seem most people don't get it in 2, usually a week. Why is Google lieing about their shipping?
Honestly I'm ready to just get it I would of paid for higher shipping if I could
Sent from my De-Sensed HTC Vivid using Tapatalk 2

Cor-master said:
I saw 2 day shipping but it seem most people don't get it in 2, usually a week. Why is Google lieing about their shipping?
Honestly I'm ready to just get it I would of paid for higher shipping if I could
Sent from my De-Sensed HTC Vivid using Tapatalk 2
Click to expand...
Click to collapse
2 day shipping means that the actual shipping takes 2 days - they can still take a long time to process it.

Cor-master said:
I saw 2 day shipping but it seem most people don't get it in 2, usually a week. Why is Google lieing about their shipping?
Click to expand...
Click to collapse
Seriously??????????
How on earth has Google lied about 2 day shipping?
I assume that you have ordered online before and are aware that means delivery is 2 days from when it is shipped and not 2 days from when you click the order button...
If you have never ordered anything online before then please excuse my sarcasm....

Cor-master said:
I saw 2 day shipping but it seem most people don't get it in 2, usually a week. Why is Google lieing about their shipping?
Honestly I'm ready to just get it I would of paid for higher shipping if I could
Click to expand...
Click to collapse
?? There is a difference between when you Order it and when they ship it. When they ship it, it is 2 day business delivery. It may however take more than 2 days before the ship the unit from your order.
I think they did great. When I ordered it July 19th, the order page said ETA 3-4 WEEKS.... They shipped it 6 days later, and it arrived within 2 business days of the shipping date.
The only people who seem to have had issues with shipping had...
o Problems with Customs, not much Google can do about that
o Shipping issues with UPS, again, it is out of their hands once they hand it off.
From what I've seen, Google has refunded shipping costs when this happened which is just about all they can do.
They are not "lieing" .... and are not lying either.

Woa....
Sorry didn't mean to get everyone riled up. Just don't quite understand what 2 day shipping means from Google. I've been ordering stuff online for over 10 years. Just sayin 2 day shipping from say newegg would mean ordering yesterday would get me my stuff by Friday.
But from what I've seen it sounds like the 2 day shipping is actually 3 to 5 days so no that doesn't make much sense.
Sounds like they just aren't providing all the details like processing time etc. Sorry I just hate waiting on shipping! I have planned on buying it from a store until I read about the warranty.
Sent from my De-Sensed HTC Vivid using Tapatalk 2

that's because they ship same day. 2day shipping only applies to the time it spends in transit by a carrier. Processing and handling time is a different story. if you order say, a custom computer from dell, you can get 3-5 days shipping but it takes them a week to build it. so the system will arrive to its destination a week + 3-5 days.
tldr: shipping time =/= ETA. Handling & processing is not calculated in shipping time.
EDIT: you also have to consider the terms and conditions of the shipping service. most of them are business days only and some are based purely on time spent in transit regardless of it being a business day or not.
Sent from my HTC Vision using xda app-developers app

When it's here I won't care. Sorry didn't want to start off my first official post with the community on a bad note. Trust me I know Google is a Web product company not a physical product company so things might take longer and shipping is going to cost more than say amazon who ships out millions of products every day. And the petition for the. $14 shipping charge is just lunacy! I went through the play store because the warranty service is better and you get a $25 Google play credit. I'm sure the wait and the shipping charges will be worth it over buying it directly from a retailer.
Google is my favorite company, and this will be my 4th android device, love the os. Sorry again if I offended
Sent from my De-Sensed HTC Vivid using Tapatalk 2

This page has been here for a while and details the order processing... Right above the ADD TO CART button it says this:
IN STOCK
Delivered in 3-5 business days. Applicable shipping and taxes calculated at checkout. Learn more›
Click the Learn more link and you are directed to here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789#US
Which even has a pretty little graph that details the ordering, processing and arrival time(s).....

My Nexus shipped and yes its really 2 day shipping. They shipped it early this morning I imagine I'll have it come Monday. Looking forward to it, my flyer is all packed up for when someone finally decides to buy it so I'm missing having a tablet atm.
Sent from my De-Sensed HTC Vivid using Tapatalk 2

Cor-master said:
My Nexus shipped and yes its really 2 day shipping. They shipped it early this morning I imagine I'll have it come Monday. Looking forward to it, my flyer is all packed up for when someone finally decides to buy it so I'm missing having a tablet atm.
Sent from my De-Sensed HTC Vivid using Tapatalk 2
Click to expand...
Click to collapse
With the flyer was it not getting updates that you weren't happy about, or problems that didn't get fixed before end of life, or just general performance? Was your flyer rooted?
I'm just curious, I haven't had one yet and wont buy one that old but would love to get a nice sense 4 quad core tablet from HTC to go along with my nexus 7
You will LOVE the Nexus 7 I'm sure. It's an amazing device.

Ordered mine on Monday morning. Two day shipping. I'm getting it today. Just checked tracking info and its out for delivery. So pretty quick. I'm happy with the process.
SeNt FrOm A nOcTuRnAl'D one X!

I was using a Galaxy Tab 10.1 before I ordered the Nexus 7. I like the 7 inch size better. Gave the 10.1 to my wife she's using that now instead of her laptop.

CharliesTheMan said:
With the flyer was it not getting updates that you weren't happy about, or problems that didn't get fixed before end of life, or just general performance? Was your flyer rooted?
I'm just curious, I haven't had one yet and wont buy one that old but would love to get a nice sense 4 quad core tablet from HTC to go along with my nexus 7
You will LOVE the Nexus 7 I'm sure. It's an amazing device.
Click to expand...
Click to collapse
Yeah lack of support. I wanted a nice tablet and didn't want to pay a mint. I was actually looking at a Anol novo 7 Chinese tablet with ics on it but I found this flyer refurbished for 200 and figured with Htc I'd get better support. Unfortunately the updated to honeycomb which made it a bit laggy, and web browsing sucked on it. Even Google hates honeycomb as you can't get chrome for it. It's like an ics beta, and in may htc decided all their tablets would stay on honeycomb. Hardware and build quality wise it was awesome but I was mulling over the nexus ever since I got it. We got a good ics rom in the works, borrowing drivers from the one v and desire HD but it has ways to go and overall I finally decided not happy with the flyer, and I really want a nexus, so I went with my heart!
And the 2 day shipping is no lie, getting it tommorrow! Very excited. Im loosing some features like mhl: never used it, rear camera: pretty useless just a toy on a tablet and the flyers camera was pretty grainy anyway, sd slot in which I found just didn't need one. I eventually put one in but only for cwm purposes, selling it with the flyer as a deal sweetner. And vibrate too, but I eventually turned it off on the flyer as it just wasn't needed, it just drained the battery more. So that stuff the nexus is missing is not important to me
And who wouldn't want a chance to play with jelly bean now instead of hoping your phone might get it after key lime pie comes out? Very excited!
Sent from my De-Sensed HTC Vivid using Tapatalk 2

Cor-master said:
Yeah lack of support. I wanted a nice tablet and didn't want to pay a mint. I was actually looking at a Anol novo 7 Chinese tablet with ics on it but I found this flyer refurbished for 200 and figured with Htc I'd get better support. Unfortunately the updated to honeycomb which made it a bit laggy, and web browsing sucked on it. Even Google hates honeycomb as you can't get chrome for it. It's like an ics beta, and in may htc decided all their tablets would stay on honeycomb. Hardware and build quality wise it was awesome but I was mulling over the nexus ever since I got it. We got a good ics rom in the works, borrowing drivers from the one v and desire HD but it has ways to go and overall I finally decided not happy with the flyer, and I really want a nexus, so I went with my heart!
And the 2 day shipping is no lie, getting it tommorrow! Very excited. Im loosing some features like mhl: never used it, rear camera: pretty useless just a toy on a tablet and the flyers camera was pretty grainy anyway, sd slot in which I found just didn't need one. I eventually put one in but only for cwm purposes, selling it with the flyer as a deal sweetner. And vibrate too, but I eventually turned it off on the flyer as it just wasn't needed, it just drained the battery more. So that stuff the nexus is missing is not important to me
And who wouldn't want a chance to play with jelly bean now instead of hoping your phone might get it after key lime pie comes out? Very excited!
Sent from my De-Sensed HTC Vivid using Tapatalk 2
Click to expand...
Click to collapse
I'm just guessing that you're going to be very surprised and impressed with the power the N7 has. This thing packs a punch!

Yeah I'm stoked! I watched a video view and it literally looks lag free completely, something I've always yearned for with android. Finally might have a tablet that can truly be a laptop replacement!
Sent from my De-Sensed HTC Vivid using Tapatalk 2

Got a shipping email 1 day after ordered, shipping took 2 days.
Sent from my Nexus 7 using xda app-developers app

Ordered the 30th and it arrived today
Sent from my Nexus 7 using Tapatalk 2

Google...Forever to Get Refund

Bought two Nexus 5. One black for myself, and white for my wife. Wifey doesn't like it. She's surgically attached to her iPhone.
Anyways, I've returned her Nexus 5 to Google. It has been 3 weeks now, and still no refund. I call them every week to check up on the status. Always same answer "refund is being processed". BS.

Just keep at it. It ended up taking me 1 month for a Nexus 7 (2012) LTE return. Still better than the 7 weeks I've been waiting for Motorola to refund a Moto X return!

Mine took a week to refund after they received it and then another week to hit my credit card, the holidays maybe.
Surprisingly they won't email you to tell you you're being refunded just look at the original transaction.

They told me 10 to 14 days business days from when they received the defective unit. The hold on my card was was placed on Nov 9. It is now Dec 5 and still no refund. If you factor in the holiday and the business only days. It'll be 14 days on Friday. So even though it was practicality a whole month. The 14 days are just coming up. I guess I'll worry if tomorrow passes and nothing happens.

Google got to be the worse F*CKing company to get a refund.
Inquired again this morning. Got a reply that they "have confirmed receipt of the device at our return processing center". So, where's my refund?
It's been more than three weeks, since I shipped the device back.

knite75 said:
Google got to be the worse F*CKing company to get a refund.
Inquired again this morning. Got a reply that they "have confirmed receipt of the device at our return processing center". So, where's my refund?
It's been more than three weeks, since I shipped the device back.
Click to expand...
Click to collapse
That is unacceptable. My returned device was received by their processing center on 12/1 and a credit just posted on my account today (12/5).

knite75 said:
Google got to be the worse F*CKing company to get a refund.
Inquired again this morning. Got a reply that they "have confirmed receipt of the device at our return processing center". So, where's my refund?
It's been more than three weeks, since I shipped the device back.
Click to expand...
Click to collapse
It's the busiest time of the year, hence other people got refunded faster.

That's the one reason I was a little hesitant to order from Google.
With Apple if there is an issue I was always able to just walk into a store and resolve.
Luckily my phone was excellent and everything went smooth.
Sent from my Nexus 5 using Tapatalk

While it sucks to have to wait, as a whole their policy is pretty good. They also pay shipping back, do advance replacement for a year, ship quickly etc. I have to say that I'm more upset about the defect rate than anything.
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Jayrod1980 said:
While it sucks to have to wait, as a whole their policy is pretty good. They also pay shipping back, do advance replacement for a year, ship quickly etc. I have to say that I'm more upset about the defect rate than anything.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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They only pay for shipping for RMA's. With returns for refunds Google will subtract from your credit based on what shipping you payed for initially for your order.
So with my refund Google actually charged me $13.99 for the 2nd Day UPS shipping (which I paid for when I ordered), yet the RMA shipping back to them was only UPS Ground. So why do they get to charge me more for a service they're actually not using?

onmike said:
With Apple if there is an issue I was always able to just walk into a store and resolve.
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and then they would have handed you a gift card, good for any future apple purchases...

xBeerdroiDx said:
and then they would have handed you a gift card, good for any future apple purchases...
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Don't spread false info...
I've returned items to Apple including a 5S recently and I've always been refunded in less than 48 hours back to my debit, or right away in cash.
The only time I've ever heard of any store giving you a gift card is if you somehow paid by cash and didn't have a receipt to prove purchase upon return.

I've RMA a nexus 4 last year... It took almost 6 month for google to "free" my money....
Yea... They are on the slow side.....
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In my case I ordered 2 phones (2 32gb black) and they shipped a total of 9 phones to me. Thankfully UPS refused the shipment as I requested but Google received the phones 11/14 and still no refund on the 7 phones I didn't order. Disputed the charges through BOA but still my card is hosed until long after Christmas thanks to Google's incompetence.

WHAT?!?! You seriously ordered 2 phones and got NINE? And they charged you for them all. Holy crap. You could probably sue them. I've seen it done over less, l.m.f.a.o.
Wow 9 phones man that's nuts
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Edit so not OT: I ordered a 32G white from play store on launch. Saw mine wouldn't even ship until late Nov-early Dec so I canceled it (before it shipped). Ended up waiting however long until T-Mobile got them in stock and grabbed it there. As far as Google's delay for returning my dough to the bank. They said usually no more than 2-3 business days, but as per their refund/return policy it could take a MAXIMUM of 14 business days. Though the rep said she never heard of anyone having to wait that long. Took them 6 business days. Almost hit that half way mark

onmike said:
Don't spread false info...
I've returned items to Apple including a 5S recently and I've always been refunded in less than 48 hours back to my debit, or right away in cash.
The only time I've ever heard of any store giving you a gift card is if you somehow paid by cash and didn't have a receipt to prove purchase upon return.
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Click to collapse
That's true. Love Apple for that adjust.
Bought an IPad Mini last year. Wasn't impressed with the display. RequestED RMA, free FedEx overnight back, got refund 24hrs later. Bam, done deal!

They are taking forever with my refund as well. They received my defective unit on Nov 20th and still no refund. At first they said 7 to 14 business days and now they upped it to 21 days. That's a dang long time just for a refund. On a side note they said the old N5 was recieved and processed with no problem. Meaning that the defect or whatever was not my fault. So I wait, and wait, and...

So glad to hear I am not the only one with this issue. The whole business of returning the phone has been at a snails pace to get through the process.