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B&N Shop resets nook color... ouch!!!

So I am not sure what just happened to my NC. It was rooted, market enabled, apps installed etc.
I (by accident) hit the B&N shop icon in my apps drawer. There was a brief message and then the nook factory reset itself. So I am back to square one, need to re-root and re-enable everything.
Is there a way to avoid this happening again? Are there others out there brave enough to try the shop app and see if it happens? I am not sure if it was just a fluke or if I should really watch out for the B&N shop, etc.
Any wisdom on the matter would be appreciated!!!

Shop works for me (Fully rooted, market, gmail, etc). Not sure why yours reset itself.

Same here, Shop has been working now for over a week rooted

OK, so I rerooted and re enabled market, etc... shop works now, loaded with no problems.
Not sure what happened before, I had enabled market the first time using an earlier method, pehaps that had something to do with it?

I had the same issue happen Monday evening. I was presented with an error message and then forced to reset. It has not reoccured and I have tried to replicate the error.
Sent from my Nook Color using XDA App.

Same thing happened to me two days ago, so I hope someone posts an answer in this thread as to how to prevent it, or recover from it!

Given the number of rooted nooks that are likely to be out here, it would be unfortunate for B&N if NONE of them could actually buy books from them.

I had this happen to me, but I was running from and external sdcard, so the reset failed. My theory was that I re-authorized the internal version and and external sdcard was still using the previous authorization.

Withfeeling said:
Given the number of rooted nooks that are likely to be out here, it would be unfortunate for B&N if NONE of them could actually buy books from them.
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Their book is way over priced. And they have tax at every states, while Amazon has no tax for most of the states. Even if they are able to match Amazon, the buyers still have to pay tax.
Another thing, their search engine sucks. Cannot find anything there.

I rooted my NC within minutes of purchase and have not had this issue. It would be flat-out nefarious for them to be doing this intentionally so, I'm hoping this is just a fluke that some have run into.

I just run the Kindle app, FBReader, Miren browser, Pulse Reader, and Google Reader for all my reading needs. I have ADW Launcher installed, so I don't bother with the Nooks built in apps.
Hopefully, that is enough to prevent me from having this problem.

thecalip said:
Their book is way over priced. And they have tax at every states, while Amazon has no tax for most of the states. Even if they are able to match Amazon, the buyers still have to pay tax.
Another thing, their search engine sucks. Cannot find anything there.
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Exactly. When are B&N and Amazon going to realize that customers know that it doesnt cost them the same to sell an ebook that it does a paper book. There is no printing, storing, transporting, manual labor to put it on the shelf so how the hell can they justify charging the same price for an ebook as a paper one? Their magazines are priced well, why not the books? Im hoping that with the competition that the prices will drop. Sorry BS&N, I love the tablet, but Im not buying squat from you. as soon as a complete rom is available this puppy is getting wiped!

I've had this happen after screwing with the Nook. If I'm using it normally after it's been rooted, and not poking around, it's fine.
Specifically, I was able to recreate it by adding a shortcut via Desktop Visualizer that pointed to one of the accounts and sync manager intents(can't recall which one). Trying to launch that shortcut failed, but after doing so and trying to return to my B&N library, the nook said the account had an issue authorizing and was resetting.

zappaziz said:
Exactly. When are B&N and Amazon going to realize that customers know that it doesnt cost them the same to sell an ebook that it does a paper book. There is no printing, storing, transporting, manual labor to put it on the shelf so how the hell can they justify charging the same price for an ebook as a paper one? Their magazines are priced well, why not the books? Im hoping that with the competition that the prices will drop. Sorry BS&N, I love the tablet, but Im not buying squat from you. as soon as a complete rom is available this puppy is getting wiped!
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it'll probably happen when ever the general consumer complains. as long as people are fine with overpaying for services, they'll continue inflating the prices. plus i think there's some kind of conflict where they don't want to hurt hard copy sales.

The costs to the publisher are reduced, but the AUTHOR does not get any of the extra margin... this is why a lot of authors are re-negotiating with publishers if they can (stephen King, for example) Just like any "new media" the price point will eventually come down.

this sudden reset has happened to myself and others on the forum. in my case, it was triggered by opening the BN library. however, after rerooting and reinstalling my apps, i haven't been able to replicate the problem.
i have one book that i'm reading from BN, but after that, i'll just stay away from the BN apps, and use the Kindle software instead. sorry BN, i hope you learn a lesson from this

Please do remember folks that we are tlking about a v1.0 device with v1.0 software that has been just recently hacked to do stuf that wasn't intended. And the hacks are 0.x ! Bound to be a few little quirks.

Chalk up another one for a "spontaneous reset" ! Not sure what happened exactly, I tried to recharge it with a standard USB adapter and since I'd read it took longer I just let it sit...a few minutes later I noticed it had restarted and upon restart I was presented with the "Robot sign-up", not sure if it was from autonook or the script since I had run both a couple of days ago, but it's timing out...looks I'm good for a full reset, fortunately I did a Titanium backup ealier today.
Oh, I had a notification saying "updated to 1.0.0" ! Thanks B&N ;-)
I thought I'd seen a thread called "Prevent NC from calling home and updating itself" but can't see it right now.

Dang, another spontaneous hard reset! This time I saw the whole process:
1. YouTube stops working, no video
2. A little later : authorization problem, your device needs to be reset!
3. Back to square one...
Either B&N are onto something or the market/gmail/youtube scripts are creating some problems. I'm going back to nooter to see if it's as rock solid as it was last week.

thecalip said:
Their book is way over priced. And they have tax at every states, while Amazon has no tax for most of the states. Even if they are able to match Amazon, the buyers still have to pay tax.
Another thing, their search engine sucks. Cannot find anything there.
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They have to add tax because they have a physical presence. Amazon exists only in the cloud (and Washington State, where it does add tax). It's not BN's fault.

sound fix

Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby

Just so you know, B&N is accepting returns untill Jan 31. Probably those purchased in December I would suppose.
Cheers,
kev
BTW I exchanged mine for that issue just in case there was not a forthcoming F/W fix. I noticed that after B&N did a factory reset on mine the problem was gone, until I rebooted it, so don't fall for that "fix".

Unfort t was bought at best buy in november

I had the same audio issue as you and mine was also a gift. I went into Barnes and noble, even without a reciept and they gave me a new one. Didn't even usevthr credit card to look up the purchase, it was great.
Too bad mang

forsaken82 said:
Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
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Is this steaming music or music on the device?

forsaken82 said:
Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
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There is an app that wont let the book go to sleep. You can still turn off the screen,but it wont go to sleep. Im sorry,i don't remember the name. It works well though.i used while i had a defective one like yours.

So far there has been no feedback from B&N on this issue. I have heard nothing about any investigation into what the root cause is, so there is no knowing if a F/W fix is indicated. There may have been a running hdwr change or a different F/W build that is the cause on a certain batch of units. Those here have not noted the SN of the failing units, so no way to know which to stay away from. I was hoping, that by now, B&N would have addressed this. That may indicate that it is not fixable with F/W. It certainly qualifies for a warranty replacement though. The longer you wait to return it, the better chance you will get a refurb in exchange. That's not necessarily bad, just mentioning it.
Cheers,
kv

i called tech support, and this is one fo the reasons i love barnes and noble.... they are going to exchange it in store for me. pretty amazing considering it was bought at a best buy! i will never own a kindle for this reason. they impressed me alot with being willing to do this to keep a customer happy!

Is the sound issue just on rooted nooks? Mine is doing the same but thought it was a price for having it rooted. Btw, don't forget to unroot before taking it in.
Sent from my PC36100 using Tapatalk

suzook said:
There is an app that wont let the book go to sleep. You can still turn off the screen,but it wont go to sleep. Im sorry,i don't remember the name. It works well though.i used while i had a defective one like yours.
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The app is called Softlocker and it doesn't really effect battery too much... it also gives instant wake.

forsaken82 said:
i called tech support, and this is one fo the reasons i love barnes and noble.... they are going to exchange it in store for me. pretty amazing considering it was bought at a best buy! i will never own a kindle for this reason. they impressed me alot with being willing to do this to keep a customer happy!
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Isn't really that big of surprise... Best Buy is a re-SELLER, and in this case, Barnes & Noble is the MANUFACTURER with a one year warranty. They cannot deny warranty claims at this point because all Nook Colors are less than one year old. It is good to hear that B & N seem to want to have a good reputation for honoring their warranty!

I have read several questions about this problem in this thread. This is pretty well discussed previously here & on other forums. If you need to research it, search should show some results.
Cheers,
kev

[Q] Are the new Nook Color's hackable?

http://www.androidcentral.com/barnes-noble-pulling-nook-color-ready-anti-root-measures
My friend recently broke my Nook hacked to all hell, but he has a friend that works at Wal-mart. We can get it replaced with a new nook color, but according to that article, the new ones may not be hackable. Is this true? Please help.

Bogus rumor is bogus.

Theowb4 said:
http://www.androidcentral.com/barnes-noble-pulling-nook-color-ready-anti-root-measures
My friend recently broke my Nook hacked to all hell, but he has a friend that works at Wal-mart. We can get it replaced with a new nook color, but according to that article, the new ones may not be hackable. Is this true? Please help.
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A) Check the date on the article: Thursday, Feb 3, 2011. If this was true, you'd see plenty of threads discussing rooting post-Feb 3rd Nooks.
B) It clearly explains at the very top of the article that any anti-hacking measures were totally false:
Update: sources from Barnes & Noble have stated (unofficially) that this was merely due to a brief supply shortage of Nook Colors. It looks like this was most likely a false alarm and they'll keep happily selling you Nook Colors.
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Thank goodness. I wasn't sure either; and I'm still fearful of the upcoming upgrade. It would stink if they disabled the SD boot.

I could be wrong, but it is my understanding that the ability to boot from SD first is a hardware setting, not a software option. No amount of B&N firmare/OS updates or changes can take that option away - it would require cracking open the machine and changing some hardware configuration. That was the basis for some of the rumors regarding the supply shortage some months agao - that they were pulling all of their floor stock to make this change and re-supply with non-SD-bootable devices. This obviously did not come to pass. So unless they start quietly producing machines with a new hardware configuration there is nothing to worry about.
Besides, if you just install one of the custom ROMs available then all of the updates become a non-issue. CM7 is coming along nicely - I was a firm backer of rooted stock 2.1 until the past week or so. Flashed CM7 and am quite happy with it so far.
Cheers

That's all totally untrue. Ibjust bought. NC two days ago and rooted it with AN 3.0. When i was talking to the girl who sold me it she asked if i had any questions or wanted to play around with it and i politely replied "no i just want to root it", to which she responded with "they've made some changes so that people might not be able to root these" and i just laughed and said yeah i have more faith inbthe android dev community than some dev who works at B&N.
Sent from my NC using XDA Premium App

cigarsnscotch said:
That's all totally untrue. Ibjust bought. NC two days ago and rooted it with AN 3.0. When i was talking to the girl who sold me it she asked if i had any questions or wanted to play around with it and i politely replied "no i just want to root it", to which she responded with "they've made some changes so that people might not be able to root these" and i just laughed and said yeah i have more faith inbthe android dev community than some dev who works at B&N.
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Just goes to show how retail people are always so uninformed about technology.

Paul22000 said:
Just goes to show how retail people are always so uninformed about technology.
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Yea. Until they make the unit stop booting off the SDcard first the sky is the limit.

B&N has no reason to not want root. I bet they made the SD card boot first so that it was easy to root. Think about it this way...the more people that want to hack it, the more people that will buy it...if it was just a pure e-reader, I doubt they would have had the sales numbers they have. Also, it is most likely possible for them to send a OTA update and stop SD boot (as it is imprinted on the hardware, but can still be changed by software) but again, I doubt they'd ever want to do that.

JLCollier2005 said:
B&N has no reason to not want root. I bet they made the SD card boot first so that it was easy to root. Think about it this way...the more people that want to hack it, the more people that will buy it...if it was just a pure e-reader, I doubt they would have had the sales numbers they have. Also, it is most likely possible for them to send a OTA update and stop SD boot (as it is imprinted on the hardware, but can still be changed by software) but again, I doubt they'd ever want to do that.
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I tend to agree with you on that. I and several I know would have never considered a Nook Color if it weren't easily rooted. I picked one up a new one last week and rooted it with AN 3 the minute I got home (so to the OP, there's another confirmation for you that they're still rootable).
I think B&N's intention is primarily to sell these cheaply to get you to buy digital books (which are seriously over-priced) ala the give away the razor and make money off the replacement blades model. It's working somewhat with me...I never would have bought an digital book or magazine from B&N, but I've got my eye on a few when I have a chance to actually read a book..

distortedloop said:
I tend to agree with you on that. I and several I know would have never considered a Nook Color if it weren't easily rooted. I picked one up a new one last week and rooted it with AN 3 the minute I got home (so to the OP, there's another confirmation for you that they're still rootable).
I think B&N's intention is primarily to sell these cheaply to get you to buy digital books (which are seriously over-priced) ala the give away the razor and make money off the replacement blades model. It's working somewhat with me...I never would have bought an digital book or magazine from B&N, but I've got my eye on a few when I have a chance to actually read a book..
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I am also one of these people that would have never bought the nook if it wasn't rootable, but it's not helping BN any cause I don't buy their books either

hxh103 said:
I am also one of these people that would have never bought the nook if it wasn't rootable, but it's not helping BN any cause I don't buy their books either
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Well that is still helping B&N in two ways:
1 - What is called "economy of scale". It costs less per processor to buy 100,000 than to buy 10,000. So, if they break even on all the rooted Nooks, they save money on all the rest, or lower their selling price on all the rest, making more attractive to book readers.
2 - It raises the visibility of the Nook Color and B&N ereaders in general. Note that WSJ article about how rooting the NC gets you a bargain tablet. No doubt that that article also ended up selling some NC's to people who just want to read books bought from B&N.
The Nook rooting community is a big publicity machine for B&N, and e-books are still so new that any market share gained now is worth a lot in the future.

But the thing is, assuming they ARE at least breaking even on these "razors", then WHY has no one else been able to bring out a 7" capacitive tablet in anything like this price point?
I still feel (without any evidence) that they may be close to losing money on these and are really counting on the book sales, and that therefore future anti-rooting measures are still a possibility. Just fear and speculation on my part though...

xdabr said:
But the thing is, assuming they ARE at least breaking even on these "razors", then WHY has no one else been able to bring out a 7" capacitive tablet in anything like this price point?
I still feel (without any evidence) that they may be close to losing money on these and are really counting on the book sales, and that therefore future anti-rooting measures are still a possibility. Just fear and speculation on my part though...
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They can bring it out, but don't, because unlike B&N, have no further revenue after the purchase. B&N can afford to be lower, because they know that even if not all of them buy books, a good majority will buy some, now and in the future. Other tablet makers are SOL; once their device is sold, they are out of it, unless they can get some good accessories, etc...

Yeah, I'm almost surprised they let you leave the store without registering the device, like when buying a cell phone. I think we even paid cash. It's great for the consumer though! (I guess it's kind of sad that today a store letting you buy something without strings and gotchas is a source of unexpected joy.)

xdabr said:
Yeah, I'm almost surprised they let you leave the store without registering the device, like when buying a cell phone. I think we even paid cash. It's great for the consumer though! (I guess it's kind of sad that today a store letting you buy something without strings and gotchas is a source of unexpected joy.)
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That's mainly for the cellular aspect. You can actually buy a Xoom with cash and walk out without registering it. Might not be as easy as the Nook was (fastest I'd ever spent 250 bucks on a piece of electronics), but still possible.
Blocking Root is still possible, but not probable. Like one person said, they are making good money on their ebook sales AND the sales of the device so that's why the price point can be lower.

hxh103 said:
I am also one of these people that would have never bought the nook if it wasn't rootable, but it's not helping BN any cause I don't buy their books either
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Likewise. Ironically enough, I don't really read books much anymore. But it was because I got the Nook Color to hack as a tablet, that I was curious about downloading a book from the Nook store. Both me and B&N are happy. They make the money they need to offset the price of the NC, and I get the tablet I wanted.

Small note about buying used Nook Colors off eBay, etc.

Hey guys,
Just as a note: the Nook Color has a 1 year warranty. Because of this, even if your Nook Color that you got off eBay (or wherever) has issues, just call (800) THE-BOOK ((800) 843-2665) and they'll replace it for you for free. They'll cross-ship it to you in a maximum of 3 days (YMMV) and you can just ship the old one back in the box that the new one comes in. They'll give you a shipping label for free and everything.
The Nook Color you get is certified pre-owned, which is good enough for me. (and CM7)
I don't know what the threshold is for them (B&N) to say "NO." (e.g., your Nook is totaled) Can anyone comment?

One thing to add to this. I bought a Nook Color from an Ebay seller. The Nook Color was a Walmart open box return and had been registered to who ever tried it out and then returned it.
Required to calls to B&N support to get it registered. First person sounded new and would not deviate from the script. The second person I got understood the issue and got the old registration removed. I was then able to register without any issues. The seller said he had another buyer with the same problem.
Just be aware that a used/open box may already be registered and cause you issues.
--bill

You know, I had the same thing! I called in because my SD card slot didn't work. They wanted me to verify the information they had on-file for that Nook. Even though I had registered the Nook my information wasn't in their system, which was really odd. I waited and I called back again to confirm that the older owner's info was still in there. Magically, my info was fine and in their system! They gave me the ol' chestnut about how their systems are slow to update...bah!

Yep. BN is really good with this. I actually screwed the power button and they replaced it. I also broke the cable 3 times and they gave me a new one each time. Also registration was down one day so I called them up and they fixed it up for me

I also asked them about warranties. They mentioned that they will honor the longer warranty. For example, my NC's original owner bought it in November of 2010, thus the warranty expires November 2011. A pre-owned NC (which I got) gets a 90-day warranty. My replacement falls under the longer warranty. Sweet!

The pre-owned nook has a 1-year warranty and a 90 day phone support, at least if you get it certified from B&N.

Tytanius said:
The pre-owned nook has a 1-year warranty and a 90 day phone support, at least if you get it certified from B&N.
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I am assuming that's if you get a Pre-Owned Nook Color directly from Barnes & Noble. I got my Pre-Owned Nook Color as a replacement for another Nook Color so things are a little different for me. Just clarifying for others that may be reading.

I got in on the Overstock.com refirb deal and after a couple of weeks, mine got really flaky about being handled. If I touched the back of unit, 50% chance it would reboot. I called BN and they sent a new unit advanced exchange. The only thing I lost was a screen protector.
I was pretty impressed with their customer service.
YMMV,
Paul

I bought mine pre-owned and it was previously registered. The 2 people i talked to refused to delete the previous owners registration and refused to warranty my nook. Gave me a real sour experience for B&N.

quepaso said:
I bought mine pre-owned and it was previously registered. The 2 people i talked to refused to delete the previous owners registration and refused to warranty my nook. Gave me a real sour experience for B&N.
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Sorry to hear that. You can easily overwrite that by just going through the stock registration. That will associate that NC's serial number with your B&N account, and thus you.

BlindWolf8 said:
Sorry to hear that. You can easily overwrite that by just going through the stock registration. That will associate that NC's serial number with your B&N account, and thus you.
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Seriously? So if i returned the nook to stock, and did the registration on it, i'd get warranty on it? I might try that if so, but would i have to re-do clockwork to get stock OS on it or can i do it from a SD card?

quepaso said:
Seriously? So if i returned the nook to stock, and did the registration on it, i'd get warranty on it? I might try that if so, but would i have to re-do clockwork to get stock OS on it or can i do it from a SD card?
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Yup. Speaking of which, does anyone know of a way to run the B&N registration from a 3rd party ROM?

I can somewhat concur. I went through 2 NCs before finally settling on a third. The first one had a bad pixel or cluster of pixels, the second had either bad pixels or a bunch of dust under the screen plus a wonky touchscreen, and finally the third just has dust under the screen. We had to call in for the first two and after a little bit of a runaround and at least 30 minutes of being instructed to turn off the Nook, turn it back on, yada yada, they finally agreed to send out a new one and placing a temporary charge on our credit card. Overall, I guess it's not too bad, but I've gone through 3 different NCs and none are "perfect" -- this last one just having a bit of dust stuck under the screen.
The thing that got us miffed was when we tried to just exchange the NCs in store. We bought them online from B&N's storefront, why not just exchange them in store, right? NOOOO -- we got treated so rudely, like we were thieves trying to pull a fast one, just for buying a Nook FROM B&N's storefront and wanting to get one that works correctly and not have to wait several more days, go through another tedious phone call, and get another temporary charge placed on our card.
In the end, the NC is probably worth it, but I can't say I've been overwhelmed by B&N's support. I have half a mind to try returning this current one, but it seems like a gamble as to whether the replacements are any better. I feel bad complaining about B&N when the hardware is pretty nice, but it was nearly a month before I actually got to settle in with my NC, let alone being hassled so much throughout the process.

I agree that not having an exchange right there in-store is complete BS. Sorry to hear your luck. Maybe I'm just lucky with tech?

I had a NC that would not successfully complete the registration process. I bought it used off of Craigslist. I took it to a nearby B&N store and worked with a tech for about a half an hour. They ended up replacing it with a preowned model they had in stock.
I would suggest that if you fail at one store, ti might be worth going to another i (if you live in a larger city)

Hard brick after downgrade from 5.1.2 to 5.0.1

Does any one knows a possible solution to this?
The Amazon fire stays with black screen all the time. It is impossible to turn it on, nor recovery neither Fast Boot...
It is completily dead!!

From what I've heard, any downgrade from 5.1.1 or higher to 5.0.1 = total paperweight. Someone will probably come by and explain the mechanics of it, by my assumption is that something changed relating to the Recovery/System partitions between those revs. and thus tossing on the older software just destroys any low level communication ability the thing has.
As a rule of thumb I think you're not really supposed to be putting any older FireOS on from the latest that's been on there. I guess people may be fudging that with the last few minor revs though because the ability to root it is getting more and more impossible.
You may be able to talk someone at Amazon into giving you an exchange for a new one. Not sure the best thing to try and tell them to talk them into it. I mean I am also assuming you're out of your initial warranty period, so you'd need a creative story. Perhaps someone here will have tips on that.

snark.shark said:
From what I've heard, any downgrade from 5.1.1 or higher to 5.0.1 = total paperweight. Someone will probably come by and explain the mechanics of it, by my assumption is that something changed relating to the Recovery/System partitions between those revs. and thus tossing on the older software just destroys any low level communication ability the thing has.
As a rule of thumb I think you're not really supposed to be putting any older FireOS on from the latest that's been on there. I guess people may be fudging that with the last few minor revs though because the ability to root it is getting more and more impossible.
You may be able to talk someone at Amazon into giving you an exchange for a new one. Not sure the best thing to try and tell them to talk them into it. I mean I am also assuming you're out of your initial warranty period, so you'd need a creative story. Perhaps someone here will have tips on that.
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I called Amazon for the warranty and they have already replace it for a new one without asking anithing. Really happy with the Amazon warranty.
Now I need to send the bricked one back to them in a month time, but I was wondering if I can bring it back to life in the meantime...

dihablo said:
I called Amazon for the warranty and they have already replace it for a new one without asking anithing. Really happy with the Amazon warranty.
Now I need to send the bricked one back to them in a month time, but I was wondering if I can bring it back to life in the meantime...
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@snark.shark is 100% correct. Device is toast. Never roll back unless specifically advised it is safe to do. Forums are your friend. Read before acting. Amazon won't replace it again; one time courtesy exchange.

My Fire is dead
Davey126 said:
@snark.shark is 100% correct. Device is toast. Never roll back unless specifically advised it is safe to do. Forums are your friend. Read before acting. Amazon won't replace it again; one time courtesy exchange.
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I am currently suffering from the same issue except the warranty expired plz help :''(

OpalDragon said:
I am currently suffering from the same issue except the warranty expired plz help :''(
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Nothing can be done.