Related
I've been having so many issues w/ data and signal, im just wondering if I put enough pressure is there any way I could get Verizon to give me a different phone?
My phone is close to unusable how often I don't have signal and im just really tired of it..
Sent from my DROID BIONIC using xda premium
Well the update from Moto is suppose to fix this issues, so Verizon may make you wait til you receive the update before looking into swapping a phone for you.
The Restart Connections app from the market doesn't work for you? It works for me about 90% of the time when I lose my signal. Rarely I will have to reboot to get signal back.
stelv said:
Well the update from Moto is suppose to fix this issues, so Verizon may make you wait til you receive the update before looking into swapping a phone for you.
The Restart Connections app from the market doesn't work for you? It works for me about 90% of the time when I lose my signal. Rarely I will have to reboot to get signal back.
Click to expand...
Click to collapse
I haven't tried that, ill try it but they promised me an update by early nov, and they've given me already 2 months of free service. I dont care about getting free service id rather pay instead of the hassle... I was just thinking they might since there highest level of support saying it was a known issue they were responsible for and had moto working on an update. Sucks I paid full retail on launch day and have only had problems..
Sent from my DROID BIONIC using xda premium
I take it you can only complain to Verizon if you bought the device from them.
Sent from my DROID BIONIC
Yea Verizon definitely knows of the problems. Its common. Verizon will eventually offer you a new phone but it may not be something you want. If the problem isn't fixed after the update and they persist they will probably offer some better replacements.
I don't really have a big problem with connection but it is there. Some days it doesn't happen at all. Someone on another forum said they received an update from Moto already, so hopefully they start rolling out soon.
Sent from my DROID BIONIC using Tapatalk
nosit1 said:
I take it you can only complain to Verizon if you bought the device from them.
Sent from my DROID BIONIC
Click to expand...
Click to collapse
I bought mine from best buy lol..
Sent from my DROID BIONIC using xda premium
Verizon told me they started rolling the update dec 1st in batches..
Sent from my DROID BIONIC using xda premium
I actually have a new one arriving today. My data loss is horrible. It will show full bars (3g and 4g) but the second I go to do something the data will drop. Extremely frustrating and annoying. I'm pretty sure I'm getting a refurb but if it holds data better I'm ok.
EDIT: Just wanted to add that is the FIRST time I've ever done a warranty replacement in 6 years with Verizon. Wasn't terribly difficult...
mistawolfe said:
I actually have a new one arriving today. My data loss is horrible. It will show full bars (3g and 4g) but the second I go to do something the data will drop. Extremely frustrating and annoying. I'm pretty sure I'm getting a refurb but if it holds data better I'm ok.
EDIT: Just wanted to add that is the FIRST time I've ever done a warranty replacement in 6 years with Verizon. Wasn't terribly difficult...
Click to expand...
Click to collapse
If you just got another Bionic, your problems aren't going to go away. I got my warranty replacement last week; same issues.
They did offer me a new phone; anything but the Razr. Considering I not only bought the phone at launch, but bought a couple hundred dollars in accessories...I want the phone to work as advertised; not a new phone.
Well the week before Thanksgiving I was actually sucessful of having the store giving me an actual off the floor replacement. Up until that time I have taken my phone into 4 different corporate stores in and around Cincinnati and each time The associate looked at the phone and just ordered their "certified like new" replacement shipped to my home. Now I want you all to know these "certified" units were nothing more than returns to VZW from others that are experiencing the same thing. I went out of my way to take the phone into the closest store when I experienced either the loss of data or the BSOD situation.
This time I tried something different which got me a brand new phone..not sure what pushed them over the edge though....On the 23rd of November I got the dead BSOD and immediately took the phone back to the origional store which I purchased it on the 12th of September and cornered my origional salesperson explaining that I have had four replacements...I sternly request for him to correct this problem WITHOUT pulling the battery....The store was moderately heavy with customers who had a ear tuned to my complaint. He was insistant that he had to pull the battery after plugging in a charger...I loudly told him to stop and demanded for customer service to be put on the line because I insisted pulling the battery was going to do nothing more than set me up with a return trip. He told me that all customer service was going to do is issue out another "certified" unit...Loudly I protested that this has to come to an end because all of the screen protectors he had sold me during the origional purchase are now gone and the battery life is degrading fast due to the constantly seeking for data problem. Everybody knows VZW does not ship a new battery or battery door with these "certified" units ( of course). As I would not budge on the "certified" route because my battery and battery door was showing signs of premature wear...the manager stepped in and allowed me to turn in my unit for another right out of the box...printed out a receipt for the return full price and then gave me a new receipt with the same price but with the november date. He told the associate to mark the unit defective screen out of box. Now he didnt allow me to have the new battery or door BUT I got a new unit which I am happy to report has not had a hiccup since...knock on wood. BUT BE FOR WARNED...if you are sucessful at getting a off the floor exchange...check your account because the billing dept of VZW thinks this is a upgrade and will sneak a updated contract date in on your account....It took two calls into customer service to explain to them this was not an upgrade and after they tell you that it has been noted....TAKE THE TIME to check online your contract date is put back to the origional date.
After a little bit of work I am a happy Bionic VZW customer
Have you guys tried the SIM pull trick? My Bionic has not had a data problem since. I did this over a month ago.
1) turn off Bionic and pull SIM
2) power on the bionic and open phone. It will state the SIM is missing.
3)turn off the Bionic and insert SIM
You will need a pair of fine tweezers for this.
Sent from my ICS DROID BIONIC using xda premium
This won't help if you need the 4G throughput (for hotspot, etc), but my data connection is rock solid on the go if i choose CDMA Only mode under Mobile Networks.
I've taken to changing to LTE Only mode in the field testing interface (##PROGRAM) when I need to use LTE throughput for hotspot, and that, too, is rock solid. The problem seems to occur for me only when it's switching between CDMA and LTE.
CaliTilt said:
Have you guys tried the SIM pull trick? My Bionic has not had a data problem since. I did this over a month ago.
Click to expand...
Click to collapse
Pulling the SIM did nothing for me, unfortunately. I'd demand a new (and different) phone, but I spent about $150 on accessories and don't want to unload those for pennies on FleaBay.
Its all 4g phones. If u want reliable service. Switch back to a 3g only device. After 3 Droid charges, Verizon sent me this bionic. .. still having issues. Just gotta get use to it
Sent from my DROID BIONIC using XDA App
justin94 said:
Its all 4g phones. If u want reliable service. Switch back to a 3g only device. After 3 Droid charges, Verizon sent me this bionic. .. still having issues. Just gotta get use to it
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
False....tbolt for me has never data dropped since being on actual gingerbread radios. Bionic? Even running the leak data dropped like none other.
Sent from my ADR6400L using XDA App
Pulling Sim worked at first but its gotten so bad it doesn't work as well anymore. I tried to get vzw to give me a diff phone but they wouldn't budge only offer me a refurb which I don't want after paying 700 full retail plus 150 in accessories.
And no not all 4g, my thunderbolt never gave me connectivity issues..
Sent from my XT875 using XDA App
I've had them all minus the revolution, my wife has my old tbolt now, granted her data drops are extremely Rare.....when they do happen, it takes a while to switch the radio back on
Sent from my DROID BIONIC using XDA App
Haze69 said:
Verizon told me they started rolling the update dec 1st in batches..
Click to expand...
Click to collapse
Can any confirm this? Anyone get it?
Turning off lte helped me. I have too reboot maybe every third day or so now to get back dropped data.every it was 4 or so times a day
Sent from my DROID BIONIC using Tapatalk
cixelsyddyslexic said:
I've taken to changing to LTE Only mode in the field testing interface (##PROGRAM) when I need to use LTE throughput for hotspot, and that, too, is rock solid. The problem seems to occur for me only when it's switching between CDMA and LTE.
Click to expand...
Click to collapse
what's the "SPC password"?
thanks
Anyone know a faster way to get in contact with Google
Nope. I was on hold + call for 75min 41s.
I called them last night, was on hold for 55 minutes, told them of my issue (dent on Nexus 7 out of the box), guy said he will need to escalate the issue, asked for my email address, and that they'd contact me within 48 hrs. Talked to the guy for about 2 minutes.
I've received an email about our conversation and currently waiting for a real response...
Damn that's depressing
Yeah I was on hold for over an hour this morning before I got to talk to somebody.
jackholl92 said:
Anyone know a faster way to get in contact with Google
Click to expand...
Click to collapse
Go on the website& input your phone number then they will call you.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Yeah but that doesn't mean they'll talk to you faster, it just avoids the verification process. I did that and waited 1:37 hours to speak to a rep.
And for nothing btw
Sent from my EVO using xda app-developers app
nxt said:
I called them last night, was on hold for 55 minutes, told them of my issue (dent on Nexus 7 out of the box), guy said he will need to escalate the issue, asked for my email address, and that they'd contact me within 48 hrs. Talked to the guy for about 2 minutes.
I've received an email about our conversation and currently waiting for a real response...
Click to expand...
Click to collapse
same here... but mine was for my backlight being broken.
Pulled from the site
I waited 2x for an hour or more then went online. The play store website had a contact me place under support. I gave my number it called got right through. I tried to do it again today and gone from the support website.
challa3223 said:
I waited 2x for an hour or more then went online. The play store website had a contact me place under support. I gave my number it called got right through. I tried to do it again today and gone from the support website.
Click to expand...
Click to collapse
Google is really going to lengths in order to deny us proper support. We need a news site to get this in the public.
Just keep pressing 0. If youre already in a call then don't press 0 because it might reset your 'on hold time'. That's how I always get to an operators
kiewee3 said:
Just keep pressing 0. If youre already in a call then don't press 0 because it might reset your 'on hold time'. That's how I always get to an operators
Click to expand...
Click to collapse
0 thing not working
I'm waiting for someone to answer at the moment, also. At least the music is decent
challa3223 said:
0 thing not working
Click to expand...
Click to collapse
Well that's strange.. maybe you'll just have to wait :/ haha
Luxferro said:
Google is really going to lengths in order to deny us proper support. We need a news site to get this in the public.
Click to expand...
Click to collapse
Yes, I can see it now. "Breaking news at this hour! Phone support line for new product is backed up during the first week after release! In other breaking news, sky is still blue!"
Just put it on speaker mode and grab a book.
I'd read that the wait was an hour and more......but after a few beers, I had 20 minutes spare before turning to bed and decided to ring the 0800 UK number for a laugh. I rang at 2150 BST and to my astonishment, my call was answered after 7 minutes of Vivaldi! I choose option 2.
Buddy of mine was on hold for about an hour and a half last night. His N7 screen flickers. I'm kinda glad I waited until a Retail release now and bought mine through Sam's, that way I could take it back to the retail location if a problem arose, however mine is working perfectly with no problems so I guess I'm lucky..
kumqwat said:
I'd read that the wait was an hour and more......but after a few beers, I had 20 minutes spare before turning to bed and decided to ring the 0800 UK number for a laugh. I rang at 2150 BST and to my astonishment, my call was answered after 7 minutes of Vivaldi! I choose option 2.
Click to expand...
Click to collapse
Would you mind posting or Pm the number you called? I can only find the Ireland number
Sent from my HTC One X using xda premium
0800 328 6081
My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Judging from the caps lock spam I suppose its just a rant ... I suppose
Sent from my Galaxy Nexus using xda app-developers app
prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
I read it. Kind of confused though...
Sent from my Kindle Fire
Well that's no bueno.
And what are we supposed to do about this?
veeman said:
And what are we supposed to do about this?
Click to expand...
Click to collapse
The OP wants us to stop purchasing from google, I guess.
Sent from my Kindle Fire
I get it. There is a whole problem about the Nexus 7's screen thing. But I have bought a C90 numbered nexus 7 and is perfectly fine just like rest of the population had.
sounds like someone is having a wonderful day ....... not :laugh:
tl;dr is dont purchase from google as per OP...
OP - you posted in the correct place earlier. Please do not duplicate threads.
http://forum.xda-developers.com/showthread.php?t=1909227
Thread closed.
Mine was up and running for about an hour and the screen shut off while typing out a text and plugged in. Can't get it to respond to anything now. Plus the camera lens on the back was getting pretty warm when it charges now.
Pull battery? Sounds like a warranty is about to occur dude.
Sent from my LG-E980 using XDA Premium 4 mobile app
My issue is that the screen won't turn off if I get a text or the battery is full unless I press the power button. I tried restarting and factory resetting but it still happens. Is it just me? Lol
Edit: oh and I have the screen timer set to 30 sec.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
i need to ask , how much memory taken when i record with 4k HD video in 1 minute ??
Took mine into the local AT&T store and was told that they weren't going to have any in stock until tomorrow. Seems odd as they go on sale tomorrow, but whatever. What pissed me off was when they said that they couldn't hold one for me and that it would be on a first come, first served basis. I pre-ordered the damn thing a month ago. Pretty sure I am first. After expressing that he said he would give my name to his manager to "try" and hold one. The store is going to have a pretty loud mess on their hands if i can't get my hands on one.
pclaunch said:
Mine was up and running for about an hour and the screen shut off while typing out a text and plugged in. Can't get it to respond to anything now. Plus the camera lens on the back was getting pretty warm when it charges now.
Click to expand...
Click to collapse
facing same issue camera lens on back getting warm even when not on charge. For some operations getting blank screen as if it is not responding but so far so good.
Completely drained battery and recharged to 100% it took exactly 2 hours.
pclaunch said:
Took mine into the local AT&T store and was told that they weren't going to have any in stock until tomorrow. Seems odd as they go on sale tomorrow, but whatever. What pissed me off was when they said that they couldn't hold one for me and that it would be on a first come, first served basis. I pre-ordered the damn thing a month ago. Pretty sure I am first. After expressing that he said he would give my name to his manager to "try" and hold one. The store is going to have a pretty loud mess on their hands if i can't get my hands on one.
Click to expand...
Click to collapse
Then they simply call the police to escort you out the store. Trust me, we've done it plenty of times before. Customer service is the only department that conforms to demands when someone is yelling at them. In store, we say we're gonna get the manager and happily walk to the back and call the police. Then we come back out right as the police show up so we can wave goodbye. And its first come first serve. Placing a pre-order a month ago doesn't give you priority in-store. Just fyi.
Sent from my AT&T Galaxy S4 using XDA Premium 4 mobile app
composi said:
Then they simply call the police to escort you out the store. Trust me, we've done it plenty of times before. Customer service is the only department that conforms to demands when someone is yelling at them. In store, we say we're gonna get the manager and happily walk to the back and call the police. Then we come back out right as the police show up so we can wave goodbye. And its first come first serve. Placing a pre-order a month ago doesn't give you priority in-store. Just fyi.
Sent from my AT&T Galaxy S4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I wont yell and scream. I have a little more class and sophistication than that. I will however chew ass into a manager of what I perceive as a bad business practices. If at&t can't take of customers that have already given them money for a product that is defective, then I have an issue.
If its a warranty claim within 14 days (which it obviously is) then they should replace in store just bring the original box and everything in it so they have no excuse.
Sent from my AT&T Galaxy S4 using XDA Premium 4 mobile app
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
aznxk3vi17 said:
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
Click to expand...
Click to collapse
THX for letting us know man!
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
ogboot said:
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
Click to expand...
Click to collapse
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
That's good to know at least, thanks for the information.
It's not a nice situation, but at least they are taking ownership.
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
thanks for the heads up
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
How are you even spotting pixels, a magnifying glass? Lol
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
bozzykid said:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
Click to expand...
Click to collapse
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.
hlaalu said:
How are you even spotting pixels, a magnifying glass? Lol
Click to expand...
Click to collapse
:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.
You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.
Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
aznxk3vi17 said:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
Click to expand...
Click to collapse
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
ricey1986 said:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
sn0warmy said:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
Click to expand...
Click to collapse
Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.