Database Develop

Bionic turns itself off if I press on the top of it

Even just to hold it lightly it turns the device off. Won't completely shut it down but it's weird. Probably go to vzw for a new one.
If I take it in will they replace it our will I have to wait for one from the warehouse?
Sent from my DROID BIONIC using XDA App

abuttino said:
Even just to hold it lightly it turns the device off. Won't completely shut it down but it's weird. Probably go to vzw for a new one.
If I take it in will they replace it our will I have to wait for one from the warehouse?
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Depends if they have an extra in stock in that store at the time.
If they do, they'll trade it for you right away.
If not they will ship you one.

Haha, you might have the pocket detection on. Just go to settings and turn it off. Problem solved.
Sent from my DROID BIONIC using XDA App

I had to exchange my Bionic (GPS location problem). I called the telephone support line midday. VZW Tech Support asked me a couple of questions and asked that I do not return the phone to the store. He said I would get a new phone by 3 pm the next day.
Doorbell rang at 2:45 pm; FedEx handed me a box. It was just the front of a new phone, 2 months newer per the manufacturing code. I transferred the SIM card and battery and back cover. It took me about 15 minutes total to switch and activate the phone with Google and redownload Market apps.
VZW includes a prepaid FedEx return label. I put the return back in the box, put the label on, and dropped the package into a local FedEx box the next morning. I received an SMS message from VZW 2 days later. I didn't bother tracking the number.
Could not be easier.
The caveat? If the phone isn't returned in 5 days your account will be charged. Two years ago that happened to me, but the FedEx tracking number quickly resolved the problem. Someone or somthing at the VZW warehouse didn't process the return properly.

Don't push the top of it.

ticrandall said:
Don't push the top of it.
Click to expand...
Click to collapse
One in every crowd. Honestly.....you beat me to it!

SaddleTramp said:
One in every crowd. Honestly.....you beat me to it!
Click to expand...
Click to collapse
I couldn't resist.

My GOOGLE NEXUS 7 EXPERIENCE .

My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER

Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2

prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Judging from the caps lock spam I suppose its just a rant ... I suppose
Sent from my Galaxy Nexus using xda app-developers app

prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
I read it. Kind of confused though...
Sent from my Kindle Fire

Well that's no bueno.

And what are we supposed to do about this?

veeman said:
And what are we supposed to do about this?
Click to expand...
Click to collapse
The OP wants us to stop purchasing from google, I guess.
Sent from my Kindle Fire

I get it. There is a whole problem about the Nexus 7's screen thing. But I have bought a C90 numbered nexus 7 and is perfectly fine just like rest of the population had.

sounds like someone is having a wonderful day ....... not :laugh:

tl;dr is dont purchase from google as per OP...

OP - you posted in the correct place earlier. Please do not duplicate threads.
http://forum.xda-developers.com/showthread.php?t=1909227
Thread closed.

Any problems?

Mine was up and running for about an hour and the screen shut off while typing out a text and plugged in. Can't get it to respond to anything now. Plus the camera lens on the back was getting pretty warm when it charges now.

Pull battery? Sounds like a warranty is about to occur dude.
Sent from my LG-E980 using XDA Premium 4 mobile app

My issue is that the screen won't turn off if I get a text or the battery is full unless I press the power button. I tried restarting and factory resetting but it still happens. Is it just me? Lol
Edit: oh and I have the screen timer set to 30 sec.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

i need to ask , how much memory taken when i record with 4k HD video in 1 minute ??

Took mine into the local AT&T store and was told that they weren't going to have any in stock until tomorrow. Seems odd as they go on sale tomorrow, but whatever. What pissed me off was when they said that they couldn't hold one for me and that it would be on a first come, first served basis. I pre-ordered the damn thing a month ago. Pretty sure I am first. After expressing that he said he would give my name to his manager to "try" and hold one. The store is going to have a pretty loud mess on their hands if i can't get my hands on one.

pclaunch said:
Mine was up and running for about an hour and the screen shut off while typing out a text and plugged in. Can't get it to respond to anything now. Plus the camera lens on the back was getting pretty warm when it charges now.
Click to expand...
Click to collapse
facing same issue camera lens on back getting warm even when not on charge. For some operations getting blank screen as if it is not responding but so far so good.
Completely drained battery and recharged to 100% it took exactly 2 hours.

pclaunch said:
Took mine into the local AT&T store and was told that they weren't going to have any in stock until tomorrow. Seems odd as they go on sale tomorrow, but whatever. What pissed me off was when they said that they couldn't hold one for me and that it would be on a first come, first served basis. I pre-ordered the damn thing a month ago. Pretty sure I am first. After expressing that he said he would give my name to his manager to "try" and hold one. The store is going to have a pretty loud mess on their hands if i can't get my hands on one.
Click to expand...
Click to collapse
Then they simply call the police to escort you out the store. Trust me, we've done it plenty of times before. Customer service is the only department that conforms to demands when someone is yelling at them. In store, we say we're gonna get the manager and happily walk to the back and call the police. Then we come back out right as the police show up so we can wave goodbye. And its first come first serve. Placing a pre-order a month ago doesn't give you priority in-store. Just fyi.
Sent from my AT&T Galaxy S4 using XDA Premium 4 mobile app

composi said:
Then they simply call the police to escort you out the store. Trust me, we've done it plenty of times before. Customer service is the only department that conforms to demands when someone is yelling at them. In store, we say we're gonna get the manager and happily walk to the back and call the police. Then we come back out right as the police show up so we can wave goodbye. And its first come first serve. Placing a pre-order a month ago doesn't give you priority in-store. Just fyi.
Sent from my AT&T Galaxy S4 using XDA Premium 4 mobile app
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Click to collapse
I wont yell and scream. I have a little more class and sophistication than that. I will however chew ass into a manager of what I perceive as a bad business practices. If at&t can't take of customers that have already given them money for a product that is defective, then I have an issue.

If its a warranty claim within 14 days (which it obviously is) then they should replace in store just bring the original box and everything in it so they have no excuse.
Sent from my AT&T Galaxy S4 using XDA Premium 4 mobile app

PSA: check for dead pixels

Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.

aznxk3vi17 said:
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
Click to expand...
Click to collapse
THX for letting us know man!

How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2

ogboot said:
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
Click to expand...
Click to collapse
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.

aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
That's good to know at least, thanks for the information.
It's not a nice situation, but at least they are taking ownership.

I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.

Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.

aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
thanks for the heads up

RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.

How are you even spotting pixels, a magnifying glass? Lol

RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
bozzykid said:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
Click to expand...
Click to collapse
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.

hlaalu said:
How are you even spotting pixels, a magnifying glass? Lol
Click to expand...
Click to collapse
:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.

You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.

Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.
Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.

Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.

aznxk3vi17 said:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
Click to expand...
Click to collapse
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app

ricey1986 said:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.

aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.

sn0warmy said:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
Click to expand...
Click to collapse
Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.

aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.

Question Reaching a dead end with Google Support

I'm here because I don't know what else to do.
I ordered a Pixel 7 from the official Google Store on October the 7th, received the phone on the 15th, and discovered right away that the rear cameras aren't working. I tried everything but it was clear it was a hardware issue. I called Google Support. They went through many steps to try and fix the issue but nothing worked. So I was prompted to get a replacement device. I sent my phone back on the same day with UPS, and 2 days later the phone reached its destination (I have a proof of delivery). And since then I got complete silence from Google.
I already talked to them twice, inquiring about the whereabouts of my replacement device, or the whole replacement process, but I got nothing. My RMA status page on the Google Store website is empty, doesn't show my returned phone nor my replacement device. Yesterday I went through the 3rd phone call with Google, was told that my case will be handled by the Pixel management team or so, and that I should hang up and wait for an answer from them later.
I just left off the chat with Google Support again. They told me that another agent is already working on the issue and that I should check my email. I haven't received any emails, of course.
It's been more than 2 weeks since I placed my order for this phone. Is this what I get for ordering their new device on the announcement day? And what other steps can I take in order to get my replacement device?

Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...

Ivixmax said:
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Click to expand...
Click to collapse
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is it?

I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.

Keith W said:
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Click to expand...
Click to collapse
I'm sorry about that. I hope you get your money back as soon as possible.

SharifOthman said:
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is i
Click to expand...
Click to collapse
i am from Spain.and the phone was returned to Poland i think

Ivixmax said:
i am from Spain.and the phone was returned to Poland i think
Click to expand...
Click to collapse
My phone was also returned from Germany to Poland.

Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany

forever_lol said:
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
Click to expand...
Click to collapse
Now I wish I had done this :/

Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back

Keith W said:
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Click to expand...
Click to collapse
Get the credit card company involved see what they say,

Be careful disputing the charges. Google has deactivated the associated account of people that have done that in the past. Everything just goes poof.
Use that as a last resort.
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.

TonikJDK said:
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
Click to expand...
Click to collapse
I have actually been doing that today and they are just as useless.
First they tried to send me back to phone support after I told them I had tried that twice already
Then they asked me to send the details over via DM only for them to then tell me the same as phone support "We have escalated to one of our specialists who will investigate and be in touch via email" - no one gets in touch, no emails, nothing.
Totally useless.

Finally google returns me the money today.15 days to finish the nightmare.So patetic

Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Good to hear you finally got your money back.
It should not have taken that long though.

Keith W said:
Good to hear you finally got your money back.
It should not have taken that long though.
Click to expand...
Click to collapse
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.

bobbarker2 said:
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
Click to expand...
Click to collapse
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.

Keith W said:
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Click to expand...
Click to collapse
Yep, the only reason I bought my phone through Google was the store credit + Google One 10% and even then I was crossing my fingers hoping nothing was wrong with it because I know first hand and second hand what a nightmare it is to deal with their Store support. I think the phrase "Too Big to Care" applies to Google.
I could have gone to Best Buy and gotten a $200 credit there (same phone trade in value offered as Google Store) and in retrospect, I probably should have done that since Google Store only offers overpriced accessories ($90 for a Wireless stand charger!?)

Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.

Finneri said:
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Click to expand...
Click to collapse
No.no and no