Database Develop

Sound problem during the call

Hi!
I've got a Dimond recently and a problem with it. After few days of working fine it stoped to reproduce the sound during the call. If I call to somebody he can hear me, but I can't hear anything (incoming calls also). If I switch on speaker - it works, if I plug in the handset - it works also. I've bought it in Germany, original ROM was - 1.37.407.2. I don't speka German, so I changed it to Elite 2.0 and it worked fine during few days... The main problem is that I'm in Ukraine, so I can't use official service to repair it. Please, help if you know what is wrong...

Did anybody face such trouble?

Few questions:
1. When you put it on loud speaker and it works, what happens when you switch it BACK to internal speaker - does it still work?
2. Have you reset the phone yet?
3. Maybe a hard reset is due?
4. What ROM/Radio versions do you have (start>settings>System>device information)

hi akash_84
i have same problem , and about your questions my answers is:
1. yes it still work>
2. yes many time
3. i do a hard reset but the problem not solve.
4. ROM version: 1.35.401.3 WWE
ROM date: 05/28/08
Radio version : 0.93.25.NS26
protocol version: 52.26.25.09H
Thank you!!!

i have the same problem, on call there is no sound from both speakers (earpiece and loud speaker) all,
done the hard reset and update rom, still no good
thanks

Unfortunately I'm experiencing the same problem with my Diamond. No sound through the earpiece, people can hear me perfectly, no problems when using (bluetooth) headset or speaker. I've been looking around for a while but I can't find any proven solutions. Ultimately, people send their phone in for repair. It seems to be a hardware problem with the headset/no headset switch in the USB connector.
Anybody who had this problem and fixed it themselves?

My Diamond was having the same problem. Nobody in the forum achieved a solution until now. It seems to be a physical problem, not software. I changed the ROM several times without success. I can only replace the equipment. Now let's see what the next problem. This is the second time I return the unit.

No incoming or outgoing audio. Anyone ? Anyone ?

Hello. I've been relentlessly searching everywhere for a solution to my plight.
My Diamond touch works fine for the first few incoming and outgoing calls but then all of a sudden there is no incoming or outgoing audio when I make or receive a call. I.E. the call connects but I can't hear the caller and they can't hear me. The phone still rings and caller display still works. Likewise I can still place a call in the normal way. Just no audio in either direction. Soft reset sometimes restores normal operation but sometimes a hard reset is required.
The phone was originally on UK Orange network but is now unlocked and running on UK O2.
I got to grips with flashing quickly enough and I have now tried upteen combinations of roms and radios but nothing seems to help.
Has anyone else had this problem ? Or better still managed to cure it ?
Any help or suggestions would be so so so appreciated.
Oh yeah just in case it's relevent.. The phone seems to work perfectly in every other way. wifi, bluetooth, 3G, gps etc. Battery life is a wee bit pants but I'm not too concerned about that.
Thanks in advance guys !

brianbelfast said:
Hello. I've been relentlessly searching everywhere for a solution to my plight.
My Diamond touch works fine for the first few incoming and outgoing calls but then all of a sudden there is no incoming or outgoing audio when I make or receive a call. I.E. the call connects but I can't hear the caller and they can't hear me. The phone still rings and caller display still works. Likewise I can still place a call in the normal way. Just no audio in either direction. Soft reset sometimes restores normal operation but sometimes a hard reset is required.
The phone was originally on UK Orange network but is now unlocked and running on UK O2.
I got to grips with flashing quickly enough and I have now tried upteen combinations of roms and radios but nothing seems to help.
Has anyone else had this problem ? Or better still managed to cure it ?
Any help or suggestions would be so so so appreciated.
Oh yeah just in case it's relevent.. The phone seems to work perfectly in every other way. wifi, bluetooth, 3G, gps etc. Battery life is a wee bit pants but I'm not too concerned about that.
Thanks in advance guys !
Click to expand...
Click to collapse
M8. I don't think you're on your own on this one. I have the same problem ...or similar. My phone pairs OK but drops the blue tooth connection usually on audio but quite often altogether. Re-pairing is a pain in the A$$. It's definitely a phone issue as I have the older qtek and a nokia that work with my kenwood system without a hitch but pair up the diamond and I'm pulling my hair out after 5 minutes.
I've tried the latest stable radio, setting pin code to 0000 & also turning off security but it still drops connection after an outgoing or incoming call.
Does anyone have a fix for this?

...and jetware 1.3 doesn't solve this either. Installed it the other day and pretty much the same ...audio is fine until a call is terminated and then it drops A2DP but sometimes stays connected on telephone. Other times both drop off!

bt stack
In my case it looks like the BT stack on the diamond is not compatible with the Kenwood DNX8220BT stack. I see quotes that HTC implemented their own stack for the Diamond so could someone put me out of my misery and tell me if it's possible to change the stack to something like that on the wizard as that works flawlessly with my Kenwood satnav?
ADD+

My phone does that weird thing too where I couldnt hear the other person on line. I have manage to found a quick fix for it tho.
Solution 1: During the call (when you notice you cant hear the other person), press the middle circle button (which will activate the screen if dimmed out), then press the speaker icon. This allows you to continue the conversation on speaker with the other person on line without having to soft/hard reset.
Solution 2 (works sometimes): During the call, reduce the volumn, wait a secnd or two, then raise it again.

Bt3030 - Shb6100/7100
Have the same problem with Philips shb7100 and shb6100. i also have tried the Jabra BT3030.
I used and test them on a Tyten and wizard no problem at all.

I had same problem before...found out is hardware problem...sent to htc care and after tat everything ok.

ADD+ said:
In my case it looks like the BT stack on the diamond is not compatible with the Kenwood DNX8220BT stack. I see quotes that HTC implemented their own stack for the Diamond so could someone put me out of my misery and tell me if it's possible to change the stack to something like that on the wizard as that works flawlessly with my Kenwood satnav?
ADD+
Click to expand...
Click to collapse
I have the exact same model (kenwood dnx8220bt and XDA ignito (diamond), same problem where everything is okay but when you go into the contacts menu and try to make a call, BT connection either drops or nothing happens when you try to make the call.... this is a joke.... how can my old HTC P3300 work with it without a problem and this newer Diamond flop like a fish...
any updates or news??

I've the same problem. No Sound after some call or others sounds play. When this happens and if I receive a call the others not listen my voice. This means that when audio disappear, speaker and also microphone not work, like the system can't comunicate with them. The volume control not resolve my problem. I've done HR and with nothing installed in my phone the problem come back again after few minutes. So it's not a problem of third part bad software, but htc orginal software or hardware problem.
Anyone solve it o have idea?
Thanks!

I join the list - having problems with my xcarlink which used to work with my P3300
Tried using A2DP Toggle which helped on the artemis but seems to have NO effect at all on Diamond
The Diamond does connect flawlessly to my jabra earpiece and my Sony ericsson bluetooth speaker

ninja_pimp said:
I had same problem before...found out is hardware problem...sent to htc care and after tat everything ok.
Click to expand...
Click to collapse
I have the same problem. Sent my HTC back twice for repair but still no solution. The first time they didn't found the problem, the second time they replaced the speaker.
What did they do with your phone to fix it?

According to this thread http://forum.xda-developers.com/showthread.php?t=431826 it is a hardware issue. The phone needs to go back to the supplier as it is faulty.

built in mic sporadically stops working

have searched the forums and found a number of similar issues, but nothing seems to match my symptoms. So I am stumped on what to do.
I have a very annoying problem where the built in microphone stops working every now and then. This is not a low volume or bad sound quality problem - it is a no volume problem. It almost seems that the microphone has been muted or disabled.
I have also been unable to devise a guaranteed fix - a soft reset often returns the mic to active duty, but sometimes multiple soft resets combined with turning off the phone are required.
I have not been able to reproduce a single scenario that reliably causes the problem to occur, bujt it only seems to happen if the phone is enabled. I can always get it to occur within about 15 minutes of fiddling. I never know when i answer the phone if the other person will be able to hear me. I use the kaiser mostly as a pda & bluetooth MP3 player, but am now trying to use the phone occassionally and so it has now become a very BIG issue.
I did some isolated testing over the last few days and have had each of the following cause the problem
1) enabled the phone (sounds real suspect)
2) power save mode kicked in on idle
3) turned kaiser off & then on again
4) enabled bluetooth while the phone was enabled (but did not have any bluetooth devices defined yet - also suspicious)
but none of these reliably cause the problem.
I have been testing the mic by using standard Notes program and making a voice recording - i use the stylus to tap on the bottom of the case - so there is no confusion about back ground noise.
Have ruled out the following:
a) hand covering mic hole
b) blue tooth headset causing confusion - i delete blue tooth device Sony BT21G and disabled bluetooth - still get random failures
c) microphone AGC - has been disabled
The only extra software i have installed in tomtom navigator 6 & i use windows mobile to play music over bluetooth headphones. So I do not think it is related to third party apps.
This seems to be caused by a software incompatibilty issue where the phone is causing the the mic to be turned off.
htc tytn II kaiser 120
rom 1.82.72.1.0 wwe
rom date 11/12/07
radio 1.27.15.32
protocol 22.51.88.13H
wm 6 professional ce os 5.2.1620 build 18125.0.4.2
This is a grey market device I am using on Rogers so I have no warranty support here in Canada.
A potential alternative was to always use the sony BT21G headset since it has a microphone, but it does not appear that the kasier will use the sony's microphone, only the built in one. I reliably get sound only over the headset when using the phone. The BT21G provides Wireless Stereo & Hands Free. I have not fully investigated using different combos of these to see if i can get the BT21G microphone to work.
The only remaining solution i see is upgrading to wm6.1, but going to the htc website http://www.htc.com/www/SupportDownload.aspx?p_id=13&cat=2&dl_id=21 and entering my serial number indicates Sorry, this software download is not suitable for your device.
Thoughts / ideas / advice....

Can't hear phone calls (only speakerphone)

Hi.
The problem is that when making or receiving phone calls, no audio can be heard (audio is sent fine) - unless the speakerphone is enabled.
This problem appeared randomly at some point after it had been running a custom WM6.5 build for some time.
The exact same problem is now persisting under ANDROID.
Is this most likely a broken speaker or a software fixable issue?
I'm using the latest available radio and HARD SPL.
Anyone know a way to enable the speakerphone mode by default under ANDROID?

BUMP
I've read in some threads that certain HTC phones have a problem where the USB port thinks that a USB headphone is plugged in and then disables the regular audio, seems the only remedy is jiggling the port which hasn't helped for me..
Is this the problem with my Kaiser?
Any fix or workaround, or at least software hack in Android to make the speakerphone default then

bump!
..........​

Have you hard reset or reflash?

I have hard reset and flashed different OS -
The problem 'appeared' after it was running fine for a long period of time though (with no configuration changes) - so I think that perhaps the problem lies with the mini usb jack as noted in post #2 - but i may be wrong?

aznphatb0i said:
Hi.
The problem is that when making or receiving phone calls, no audio can be heard (audio is sent fine) - unless the speakerphone is enabled.
This problem appeared randomly at some point after it had been running a custom WM6.5 build for some time.
The exact same problem is now persisting under ANDROID.
Is this most likely a broken speaker or a software fixable issue?
I'm using the latest available radio and HARD SPL.
Anyone know a way to enable the speakerphone mode by default under ANDROID?
Click to expand...
Click to collapse
I have same problem which makes very MAD Did you fixed that already? any tips how to solve or even tutorial?

Up.
The same problem with HTC Desire HD on a stock Android ROM 2.3.5 (no custom ROMS tried on this phone yet). Any idea? Any help?

Weird problem with speakers and mic

I have a problem with my unrooted Xperia Z with a locked bootloader. My main speaker does not work for any media like music games or videos, but works fine for loudspeaker calls. Also the earpiece speaker doesnt work at all. Another problem i found was that my microphone would not work at all unless it was in a call and i was using loudspeaker. The final problem is that when ever i plug in my earphones, google now pops up and sometimes my phone starts playing music automatically throught the earphones, when i remove the earphones, instea of stopping the music continues but the speakers dont work so it just keeps playing them silently. If anyone knows the soultion to this, please respond as ive searched everywhere and i have not found one solution yet.

UPDATE: i used the application soundabout to reroute the audio and the calls are now fine, the only problem is that when i plug in my earphones the google now problem persists. If i plug in earphones with a mic, i dont get any of these problems and everytime i want to use my internal speaker for media, i have to manually re-route the audio to them. Anybody know a solution to these 2 problems?

I do have the exact same problem, I tried different ROMs and Audio Mods (at the moment I've got a stock ROM) without any change.
Did you somehow fix it?

Exact same problem, i run stock android 5.1.1 build 10.7.A.0.222 locked boot loader. Problem suddenly came up last week during vacation, quite some time after I did OTA upgrade to 5.1.1 - so this is not related to ROM updates.
After installing soundabout (thanks for the hint) the rerouting did not work immediately - i had to set phone to earpiece and media to speaker in the app and reboot for it have an effect.
I think the root cause is, the phone thinks there are headphones connected, when there really aren't. If I use the UKW radio app, it starts and shows headphones as output-icon right away - it should actually complain that there is no reception without phones because the antenna (headphone cable) is missing. Since it doesn't complain I guess that's the culprit.
Any hints how to fix that, without using a rerouting app? (kinda stupid, using bluetooth speakers and so on now needs a manual setting change in soundabout).
I have that phone for more than 2 years now and used headphones maybe twice with it, so a busted headphone-jack is out of the question too.

Guys give it a try.

Thanks Ess Arr, that really works!