Sound problem during the call - Touch Diamond, MDA Compact IV General

Hi!
I've got a Dimond recently and a problem with it. After few days of working fine it stoped to reproduce the sound during the call. If I call to somebody he can hear me, but I can't hear anything (incoming calls also). If I switch on speaker - it works, if I plug in the handset - it works also. I've bought it in Germany, original ROM was - 1.37.407.2. I don't speka German, so I changed it to Elite 2.0 and it worked fine during few days... The main problem is that I'm in Ukraine, so I can't use official service to repair it. Please, help if you know what is wrong...

Did anybody face such trouble?

Few questions:
1. When you put it on loud speaker and it works, what happens when you switch it BACK to internal speaker - does it still work?
2. Have you reset the phone yet?
3. Maybe a hard reset is due?
4. What ROM/Radio versions do you have (start>settings>System>device information)

hi akash_84
i have same problem , and about your questions my answers is:
1. yes it still work>
2. yes many time
3. i do a hard reset but the problem not solve.
4. ROM version: 1.35.401.3 WWE
ROM date: 05/28/08
Radio version : 0.93.25.NS26
protocol version: 52.26.25.09H
Thank you!!!

i have the same problem, on call there is no sound from both speakers (earpiece and loud speaker) all,
done the hard reset and update rom, still no good
thanks

Unfortunately I'm experiencing the same problem with my Diamond. No sound through the earpiece, people can hear me perfectly, no problems when using (bluetooth) headset or speaker. I've been looking around for a while but I can't find any proven solutions. Ultimately, people send their phone in for repair. It seems to be a hardware problem with the headset/no headset switch in the USB connector.
Anybody who had this problem and fixed it themselves?

My Diamond was having the same problem. Nobody in the forum achieved a solution until now. It seems to be a physical problem, not software. I changed the ROM several times without success. I can only replace the equipment. Now let's see what the next problem. This is the second time I return the unit.

Related

Kaiser Microphone Problem with Loudspeaker On

Hi,
Does anybody else have a problem with microphone when loudspeaker is on during a call? Ive had quite a few people complaining that they cant hear me when Ive got the speaker on. As soon as I switch off the speaker, they can hear me fine. Does not matter if I place the mic close to me or move it further away, they still say they have trouble hearing me with speaker on.
Any ideas if I can resolve this? Have tried AGC setting with no success.
Thanks
I have the same problem for a while. Can't use speaker phone. It was working fine before so I am thinking some of the software that I installed render the speaker useless. I will try to backup everything and then do a hard reset to see if the problem still exists.
My Friend; I have the Same Case in my Kaiser and I post yesterday this issue but with no luck . we have to find a solution for this bugs, I tried something it might improve it a little ; during the call reduce the Speaker volume to be 2 degree only and it might help. But we have to know if it is a common in all devices or not
I tried the Hard reset but it is smae and no luck yet
I just tried the method proposed in abother thread here and it fixed the problem! I disabled the Microphone AGC in the phone setting and it works fine now. Save me some hassle.
are you sure of disable AGC as I tried but it is the same result
i have the same problem, and i don't have the auto mic gain enabled. i haven't hard reset yet, but it stopped working properly after i installed resco voice recorder and/or vito voice...
Looking at another thread, it may be that the speaker is half duplex. I.e you both cant be speaking at the same time. Wonder if this can be resolved?
My Kaiser comes by default Microphone AGC disabled, and the problem persists. Any suggestion???? thanks.
tsangwc said:
I just tried the method proposed in abother thread here and it fixed the problem! I disabled the Microphone AGC in the phone setting and it works fine now. Save me some hassle.
Click to expand...
Click to collapse
rocho said:
My Kaiser comes by default Microphone AGC disabled, and the problem persists. Any suggestion???? thanks.
Click to expand...
Click to collapse
Precisely you are right. I do not think by enabling/disabling the Microphone AGC does help. This is apparently a design fault. I have got my set replaced from the service center but still having the exact problem.
I wonder if HTC can fix this problem! I read from one of the threads somewhere that one of the users found the MDA Vario III works perfect...though they are also of the kaiser family....
wish2006 said:
Precisely you are right. I do not think by enabling/disabling the Microphone AGC does help. This is apparently a design fault. I have got my set replaced from the service center but still having the exact problem.
I wonder if HTC can fix this problem! I read from one of the threads somewhere that one of the users found the MDA Vario III works perfect...though they are also of the kaiser family....
Click to expand...
Click to collapse
Same problem, and i haven't modded mine at all. Using the default ATT ROM and tried speakerphone, couldn't be heard...
I had the same problem when using my TyTn and attempting to use the speaker phone. I was hoping this would be resolved in the TyTn II but it's the same problem where the person you speaking to complains they can't hear you properly.
I think its a common problem in this model as my device is brand new and same problem
Strange. I was making some tests last night, talking to another person using the speakerphone.
It worked just fine most of the time. Her voice was a little distorted due to the bad quality (maybe just bad equalization) of the speaker, but she told me she could hear me well. She told that even though I was speaking far from the mic and not that loud, the sound came just clear to her. The only thing she noticed was that I sounded like an answering machine .I also tested running some programs while speaking to her.. and then, coincidence or not, she heard some static for a second or two.
I also tested speaking while she was also speaking, and we both heard each other. It worked as a full-duplex.
I must say that it was late at night, so it was all silent. Except when my dog started barking, he was far away at the yard, and she heard him too.
I used it some days ago while driving, and she couldn't hear me. I had the radio on, and there was traffic sound and stuff. I had to turn the speaker off because I was driving and I was in a hurry, so I couldn't test any further.
Later on, I tested it with my girlfriend when we both were in my car and I was driving. She said she could hear me, but then it started echoing due to the loudness of my speaker, and that was all we could test.
I had Microphone AGC disabled in all tests.
I have the same problem... the other person cannot hear me when i am on speaker
i have the same problem!!!
This is a serious problem it appears most of us are having with the speaker phone microphone.
Has anyone logged this problem with HTC?
It looks like a s/w update will be required to fix?
I am using with an MDA Vario III UK and it seems to be working fine, I have not had any problems even after installing software or by having AVG on or off.
There is a problem if both parties speak at the same time where either person may not hear the other, I think that is to do with a duplex problem mentioned earlier in the thread.
It appears a number of people have the problem and a number do not. It may be software version related.
I am using the following software on an AT&T Tilt:
ROM version: 1.57.502.2
Radio version: 22.45.88.07H
We need to find a pattern with the problem, Can others share what software they are running and if they have the microphone problem?
Speaker problem is software
I can confirm that it is a software problem. When I recieved my MDA Vario III didn't had the speaker problem but as soon as I flashed my device with either the kaiser or tytn II rom the problem occured. Don't know how to solve it...

Bluetooth Handsfree on MEX-BT2500 - Incoming Calls don't Work

I have an MDA Vario III branded phone using the HTC ROM 1.56.405.5 and a sony MEX-BT2500 (Bluetooth enabled stereo with A2DP).
http://www.audio66.com/product.asp?id=5616&cat=1&man=6&main=1&userid=&firstsel=cat&variation=
The A2DP works well (except it's a pain to enable/disable it using the WM6 interface!) and I can make outgoing calls fine with the phone paired with the Sony but when incoming calls come in, the ringer is routed to the stereo but when I answer it the voice doesn't and I have to hang up and call the person back.
I paired my work Nokia with the stereo and both incoming and outgoing calls work fine.
I tried the original T-Mobile ROM and still had the same trouble.
I'm assuming (with no knowledge of what I am talking about) that the bluetooth stack on WM6 has some issue with routing incoming calls but I can't find any reference to this problem anywhere else and it would seem to be the kind of problem I'd expect millions of users to have a problem with and that there would be a lot of posts.
Does anyone else use bluetooth handsfree? Does it work properly? Does anyone use a bluetooth stereo and A2DP? Does it work properly? Does anyone know if there's a fix?
Thanks for the info in advance...
mine works Ok with my BT2500 although sometimes it needs to be re-paired
Info
Can you tell me what ROM version you have and what model your phone is, radio version, installed programs etc? so I can try changing things.
If you hae a2dp music being streamed and a call comes in does it still work?
ROM is UK Vodafone out-of-the box original (v1615 = Tytn II) 1.56.161.4
Radio is 1.27.12.11
Have Seuth255's A2DPFix from the Hermes forums (prevents skipping)
MS Voice Command V1.6 (i have a SE BT headset too)
Remainder are general apps, gps etc.
haven't tried a call when music is streaming. will do later and let you know
Works for me too, with the original HTC ROM.
Everything is working fine here. I have a MEX-BT2507X, and there's some random 0.2sec cut every 15mins of playtime, but that's not a problem.
Have you used the quickfix from HTC?
jym04 said:
Everything is working fine here. I have a MEX-BT2507X, and there's some random 0.2sec cut every 15mins of playtime, but that's not a problem.
Have you used the quickfix from HTC?
Click to expand...
Click to collapse
I didn't know about the HTC Quickfix. I've just downloaded it and installed but haven't got round to leaving the PC to test it yet. I'll give it a go later and post back.
Fingers crossed...
Audio not working
My audio is not playing through the car speakers with the BT-2500. I had it professionally installed, but was running late to class so I didn´t fully test it until I got home a few hours ago.
I can control the tracks and play/pause, accept/end calls, and the dash microphone works, but my audio is not being pushed and played for some some reason (does work for CD, and Radio). I tried repairing numerous times, resets, and different programs, but no luck... but audio push worked great on a handsfree kit.
any ideas are greatly appreciate... I will take this back to the shop tomorrow, but I would like to know if anybody else experienced this and how they fixed it.
Thanks!! =)
btw, I use stock AT&T rom
eayuwna said:
I didn't know about the HTC Quickfix. I've just downloaded it and installed but haven't got round to leaving the PC to test it yet. I'll give it a go later and post back.
Fingers crossed...
Click to expand...
Click to collapse
...much, much later...
I finally got round to trying it out and even with the quickfix I still have the same problem. My mate also has a Kaiser so I borrowed that (UK O2 ROM I think) and that doesn't work either.
Most odd. maybe I'll ring Sony.
I have the same problem with my Jabra 620s. Maybe somethings wrong with the headset itself?
Can you let me know ur ROM, radio versions so I can see if we have anything the same.

Callers deafened by ringtone when I answer by Bluetooth

Anyone else got this issue and is there a new bluetooth stack or something to resolve it?
When I click the answer button on any bluetooth headset (currently using the iqua solar powered one), the sound is temporarily diverted to by mobile before the bluetooth properly picks up, and also during that slugging moment, any ringtone playing is diverted to the caller's earpiece (i.e. sent out by my mic).
One caller complained it had nearly deafened them.
Anyone able to help?
Having the same issue with my parrot bluetooth and my Tilt
Can someone purrlleeeease help with this issue? I am now scared to answer any calls, lest I get shouted at with, "GOD WHAT WAS THAT NOISE? IT NEARLY DEAFENED ME!"
You really haven't give a lot of info here.
I mean what Rom are you running, what BT hardware and reg tweaks do your use etc.
Info is required to be of any assistance.
Note my signature shows exactly what Rom(s) I'm currently using.
Many thanks. Here are my versions:
HTC TyTN II
ROM: 1.0 Sleuth
ROM date: 08/28/07
Radio version: 1.27.12.11
Protocol version: 22.45.88.07H
Essentially I think a new Bluetooth stack might solve it, but I really wish to avoid losing all data by flashing a new ROM altogether.
A new Bluetooth stack on its own would be wonderful... or a way to restore my data back to a newer ROM. Would Sprite Backup do that if I use Sleuth's WM6.1 ROM?
CJSnet said:
Would Sprite Backup do that if I use Sleuth's WM6.1 ROM?
Click to expand...
Click to collapse
I know the commercial version is supposed to support "Rom Upgrade" support but I'm not sure if that is in the version that is floating around the forums.
What you can do though is make a backup prior to upgrading.
Then upgrade to test if the problem is fixed in one of WM6.1 roms.
Then downgrade and restore your back-up.
Now you will know if there is even a point to expending the effort of trying to extract the BT Stack.
Don't take offense at this next statement but if you put forth that effort it might endear someone more skilled to your cause as you've provided a "Proof of Concept" so to speak.
Okay I have just upgraded to Sleuth's v3 (WM6.1). Sadly the bluetooth issue remains, despite the new Radio version.
If someone calls, and I answer using the bluetooth headset, for 1 second their audio is output to the speaker of the Kaiser. I believe it is during that second that they also hear the end of the ring tone, which is what deafens them.
An unsatisfactory workaround is to use a quite ringtone or vibrate only, but that is hardly ideal. If anyone knows of any other solution or a bluetooth stack that is a bit snappier when answering via headset, it would be great appreciated
CJSnet said:
Okay I have just upgraded to Sleuth's v3 (WM6.1). Sadly the bluetooth issue remains, despite the new Radio version.
If someone calls, and I answer using the bluetooth headset, for 1 second their audio is output to the speaker of the Kaiser. I believe it is during that second that they also hear the end of the ring tone, which is what deafens them.
An unsatisfactory workaround is to use a quite ringtone or vibrate only, but that is hardly ideal. If anyone knows of any other solution or a bluetooth stack that is a bit snappier when answering via headset, it would be great appreciated
Click to expand...
Click to collapse
Same issue here with the same new ROM.
I'm having the same problem. When I push the button on my BT HF it gives a horrible noise to the caller at the other end for a second. In my case I doubt it is ring tone, it doesn't sound anythin like the tone I'm using, it's just like loud crackling or smth.
I can't give you any version numbers cause by TyTN II is sent off to warranty (3rd time already). This time it stopped accepting and making calls while showing 3G symbol. Previously I had band selection on auto and had no problems. Now even after hard reset no calls could be made so off it went again. The first two faults where the speaker and the "Fn" light.
I am having the same problem, the handet is at HTC's repair facility for this and a few nagging issues. I will report what they find.
Mine isn't so much the ringtone it just sounds like a loud static sound. I thought it was the headset but I tried it with 3 different headsets and the Bluethooth in my car and they all have the same problem.
Got my phone back today and I can't say I'm impressed with HTC. First they requested that I send it in the original box then must have thrown it out and sent it in some crap box without enough padding. They didn't even send a note or invoice saying what had been done, which was nothing.
They claim they couldn't find anything wrong and when I called support the guy thought it a joke.
Needless to say it is still deafening and I am pissed.
Same Issue Here... It is almost as if there is a dely in cutting off the WAV/WMA file. Bluetooth Picks up and and both parties get the end of the ring tone.
Had the issued with the origional AT&T rom
Have the issue with Slueth 3.0 and Alex 5.2
If anyone finds a fix please let me know...
I am using PhoneAlarm - Don't know if that is related.
I've had the same complaints from some of my callers, and try to answer between rings as much as possible. The complaints have gone way down. Of course, we shouldn't have to jump thru hoops to answer our phones!
Does anyone have contact info to point HTC to this worrying thread? We need a patch release ASAP. A phone that can't answer calls properly? Yikes.
No issues with my BlueAnt Z9. Have you guys tried different headsets?
I think you may have just been lucky. It is uncommon to A) answer during the ringtone, and B) have the caller complain about the loud noise.
It happens on my Bluetooth earpiece, and Nokia car kit, and JVC car kit. So, it is for HTC to resolve.
I've tried three headsets and it happens on all of them. It happens even when I have the phone on vibrate.
I spent an hour on the phone with HTC support and they are awful, even after telling her that it happens on three different headsets she says that is sounds like a headset issue not an issue with the phone.
When I explained for the third time that I would agree if it happend with one headset but since it happens with all of the headsets it would support my arguement that it is an issue with the phone.
It was like talking to a wall. I wish I had an alternitive to HTC at this point, I love their design and have never had a problem with any of their other phones but this their lack of support is amazing.
I think its with all HTC phones. Happened with my Dash - Wing and now Tilt.
But I've never had anyone complain about hearing music on their end...I can just hear it on my headset for about 1 sec. I've also had my SMS tone play wile on a call and also my VM tone play while on a call and I've asked them if they heard that and they said no.
I also only use noise cancelling headsets.
VooDoo1 said:
I think its with all HTC phones. Happened with my Dash - Wing and now Tilt.
But I've never had anyone complain about hearing music on their end...I can just hear it on my headset for about 1 sec. I've also had my SMS tone play wile on a call and also my VM tone play while on a call and I've asked them if they heard that and they said no.
I also only use noise cancelling headsets.
Click to expand...
Click to collapse
I've never had a problem with any other handset, I've had a Qtek 9100, MDA, O2 Exec, Wing and a Dash.... crap I spent a lot on phones. The only one I've had problems with is the TyTNII.
Same problem here. And sometimes the speaker will very briefly go into speaker mode as I answer! Not good.

Kaiser no sound problem. Goes Mute Randomly

Device Information:
Operator Version: Unlocked
ROM Version: Ultimate-x2.v11 WWE
ROM Date: 02/30/09
Radio Version: 1.71.09.01
Protocol Version: 25.75.40.02.eMoh
ExitROM Version: Premium
Hi, I would appreciate if someone could shed some light on this problem
I get no sound from my Kaiser at Random.
This problem began to happen with my Old RaphaelIII ROM..I do not know which SPL or what radio I had before. (But Im sure it was the one Recommended on the thread.) The phone had run with that ROM for about 6 Months without any sound issues.
I upgraded to ROM Ultimate-v2 because of the sound issue. The symptoms are the same with the new ROM as the old one. I don't think the problem is isolated to the new ROM, that's why I did not post this on the Ultimate-v2 Thread.
I have left the phone playing an mp3 tune on a table, and the sound comes on and off by itself for no apparent reason. the problem includes both speakers. And when I make a phone call I can't hear the other person and they can't hear me neither. The phone does vibrate consistently tho.
Thanks.
Btw Someone here is having the same problem
http://forum.xda-developers.com/showthread.php?t=556339
Edit:
I tested the phone with a bluetooth headset while the sound was gone. I was able to hear and speak fine trough it.
Edit:
I installed another rom and sound is working fine now. but everything else is crappy. this phone sucks.
no sound randomly
Hi there,
I have the same problem.
Mine started after the htc official upgrade from 6.0 to 6.1.
since then intermitted sound during calls (other side can't hear me, i hear them perfectly)
still searching forums on what to do.
spl:3.34dave
radio: varies on ROM (recommended radio)
I have a problem like that. No solution just posting so I can find this post later.
Usually happens to me when I am listing to music and I pull out my head phones.
Speaker sound goes out and when I plug back in the headphones they are also dead.
Ear speaker on calls still works.
Was using WMP to listen to music but switch to S2P a few days ago.
Has not happened since the switch but that may be a coincidence.
Stock 6.1 with ATT stuff stripped.
I have a similar problem to crowbar. Some calls the person on the other end of the line can hear me, some calls they can't. I can hear them perfectly. It' been happening for a few months now. I'm on stock Orange 6.1 (obtained from here). Just bought a cheap Samsung phone to use for now, until I can, hopefully, find a solution. I'm ythinking of trying some of the 6.5 ROMS to see if that cures it.
ROM 3.28.61.0.WWE
Radio 1.65.16.25

[Q] SOLVED - No sound while calling

Hi there since yesterday I have a Problem with my HTC Topaz. While calling I can't hear the other side. The phone did NOT crashed, got NO Impact or Shock! I tried to reboot, then I flashed 5 different ROMs and tried 2 Stock ROMs 6.5 and 6.1, I changed 3x the radio (4.49.25.91, 3.43.25.19, 4.49.25.17) without any progres.
Otherwise the phone works correctly.
The phone speaker works correctly - music plays, the phone is ringing...
I can make calls using headset without any problem...
I still think it is not a HW problem (speaker and headset works), but have no other Idea how to fix it.
Any Idea / Suggestion before I send the damn phone to service or buy (most likely) new one?
EDIT 1: Just tried to replace the mainboard (got second - broken - Touch Diamonda 2) Board functionality 100%, but still the same error - no sound while calling.
EDIT 2: Problem solved: It was HW problem! After replacing the speaker, the phone works good again. What I do not understand is, why the phone made sounds, played music and malfunctioned only during calls. Nevertheless, problem solved. I found this disassemlby guide very helpfull: http://translate.google.co.uk/translate?u=http%3A%2F%2Fwww.pdacenter.ru%2Frazborka%2Fhtc-touch-diamond2%2F&sl=ru&tl=en&hl=en&ie=UTF-8
EDIT 3: Photo attached
Regards Martin

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