Database Develop

Intermittent Phone/Data Connection, stock or custom, help, logcat?

Figured I'd ask this one to the community to see WTF is going on with my phone. Just curious if anyone has witnessed or has any clue to what my phone's issue is. This is a bit long, but needed to show this isn't just some setting issue:
Issue:
- Intermittently connects to Network, when working get both phone and data connections
- Connection lasts anywhere from 1-15 min.
- When data and phone connections are lost, they still appear normal/active in status bar, when view "status" in settings, shows my network connected, Rogers, not roaming, Connected to network state, Service State "In Service, blah blah....
- Sometimes, status bar icons show normal, but status in settings actually shows disconnected or connecting, this happens less often then the case above
One weird Incident:
- Was golfing one day, using GPS Golf app, all of a sudden phone shutoff (never happened before). After a panicky 20min. of pulling the battery, and watching the screen, nothing would happen. Finally, it powered on, and booted as normal. My connection issue seemed to come right after this incident occurred.
Attempts to fix software:
- Full wipe on custom ROM - no change
- flash radio(s) - no change
- flash stock ROM - no change (then root, flash custom ROM...no change)
- WTF????
Sent back to HTC for repairs
- My final option was to send my phone back to HTC. 1 week later, I get my phone back, same phone, flashed by HTC, and locked bootloader. Powered on, made a couple of quick calls, 10min later, issue was back. called HTC back, long story short, told I have to send it back again, and there was no problem found on the service report.
This is where I am at right now, does anyone have any ideas, similar experience? I am going to hold off for a couple of days before sending it off again, i am an electronics technologist myself, and find it hard to believe this could be a h/w issue, but I have no more software/partitions to flash that I haven't tried.
If there is anyone knowledgeable enough reading this, I have the logcat files, from what I can understand of it, when the my calls fail, "CallNotifier: DISCONNECT"..."CallNotifier" Cause: ERROR_UNSPECIFIED". There might be more in the log file that I don't understand.

[Q] Woke up to a less functional Captivate..

Long time lurker, first time poster.
I woke up today to see my captivate screen showing blank screen (active black screen with buttons lighted up) being unresponsive. It was on it's charger from the night.
I pulled the battery to shut it down. It rebooted. I thought nothing about it until I tried to use it about an hour later.
I have had it on stock Froyo, with no root. Never have flashed any other ROM besides updates through kies.
Problems and things I've noticed so far:
No puzzle lock screen. Can't find it under "set screen lock". Only None, Pattern, PIN, Password available.
Home button and search button do not function(they light up like they are pressed, but not action occurs in any apps or home screen).
No data. Usually i'd see edge or 3g, but I have no data connection.
Text messages wiped. None available through "Messages"(though call log shows history of messages).
Keyboard was on stock android rather than swype(since changed back to swype).
Holding power button only shows "Power off" option. Before there was at least Airplane mode.
GPS was on(I hardly ever use it).
Location settings seemed to be default("use wireless networks" was unclicked)
Most other settings/app data seems fine.
About phone info:
Model Number: SAMSUNG-SGH-i897
Firmware version: 2.2
Baseband version: I897UCKB1
Kerner version: 2.6.32.9
Build number: FROYO.UCKB1
Click to expand...
Click to collapse
Other related things:
Day or two before I received a text message from AT&T to download Kies and use Froyo(Don't remember exact wording, lost the text message, but something to the effect it looked like a mass mailing text to update to Froyo using Kies). I was already on Froyo(flashed as soon as I found out it was available few months back).
I also got a text message about downloading their at&t app to manage my minutes and pay my bill(also already had that app).
My Captivate would randomly freeze/unresponsive a few times, but I didn't think much of it.
Google Music app seemed to randomly start playing the audio file i paused(just in my pocket, or once when i put headphones in to make a call).
Searching the forums, haven't found too much related.
One thread suggested using "home switcher", which I have tried(both Froyo and regular versions, though can't press home button for Froyo version). Neither seems to know what my default Home App is, but it only sees TwLaucher(I only have TouchWiz).
Tried installing an alternative launcher(ADW,LauncherPro), still no home/search button.
I'm without my computer for the weekend, so I can't backup my files and reset to factory just yet.
Anyone have any thoughts to fix this or know what may have went wrong?
I might finally make the jump to a Custom ROM if it'll fix this.

Yes, you should either flash a custom rom or do a factory reset. I will say an event similar to this, also involving text messaging, is what made me make the leap to Assonance, and then Serendipity, and I haven't looked back.
Sent from a state of Serendipity

At the least, try a master reset.

You're not alone....
Two Saturdays ago, I woke up, grabbed my phone to see what time it was and my phone was going haywire. It as blinking, flickering and rebooted on its own a couple of times...without me touching it.
When I DID manage to access the phone after a reboot there was no connection. I couldn't call, send/receive texts, nor could I access most of the features (during one of the haywire moments, the phone popped open my "Gallery" folder and started running a slideshow and then shut down. Again, all without me touching it!) There was a distinct blue circle with a slash where the 3G bars used to be on the top right corner of the phone.
I did a factory reset and didn't help. Wiped everything off the phone, but the device was still going nuts.
I got the phone in mid-December and have absolutely pampered that thing. Never dropped, never scratched, never abused. So I was surprised when I took it into the AT&T replacement center that the lady told me that my battery was wet! Not the phone, but the battery. Those two white-that-turn-pink indicators are so close to each other on the phone that I can't see how one gets wet while the other doesn't.
So they give me a new phone. One thing I noticed right away was that my data usage went WAY UP with the new device. To put it in perspective, I used 100 mb of data in 29 days and 64mb IN ONE DAY with my new phone. I thought it may be a one-time fluke, but it's not. I am only 10 days into my new month and am already at 164mb out of 200mb in my plan. I have NEVER used 164 mb in the 6 months previous, let alone in 10 days.
Fun's not over yet. I noticed a lot of crashes and "Force Closes" with the new phone too. I didn't even have any apps downloaded yet and things were still crashing. Last night I pull my phone out to take a picture and...nope. Screen was all kinds of whacked out and it crashed. And still does now every time I open the camera function. I managed to get in camera mode fast enough to do a reset, but didn't work. The screen is fine otherwise. So looks like I'm back to A&T tomorrow for another round.
I'm glad you posted this, cause the same morning all this happened -- literally, within 10 mins of me waking up -- my computer (brand new - 2 days old) went berserk and shut off and my stereo started flipping channels, turning the volume, treble, bass up and down..BY ITSELF without me touching ANYTHING! It was pretty freaky. I wondered if I was struck by lightning the night before.http://media.xda-developers.com/images/smilies/eek.gif

I was finally able to get back home today and do a factory reset. This (somewhat) solved the problem. Everything is mostly back to normal(home button and search button work on home screen, lock screen is there).
Lost a couple of game saves as I had no method to pull a save file(was doing adb pull on some known file locations).
I did run adb logcat before resetting, and home button and search button seemed to trigger something, just not follow through(Search button did work in a card game as a forward button and home button worked in the kies app to exit, just never as a return to home button in apps).
I'll be looking to root and flash a custom ROM, especially root so I can do a proper backup in case anything like this happens again.

I just want to say thank you posting in q&a and doing research before and after your flashing started. Then searched after your problem. You're a new member of a breed that are few and far between. I will hit your thanks when I get on my computer, app doesn't have it. You will go far here.

Help diagnosing freezes and random reboots

I am hoping someone has dealt with either of the following problems, and come up with a way to effectively diagnose and fix either.
The phone - 1101 build; running AT&T Stock KK4; rooted via kernel swap method (using stock KK4 kernel after swap, i.e., do not have clockwork recovery); some AT&T bloatware frozen with TiBu, otherwise stock with root
Problem #1 - roughly once a day, the phone will freeze when in sleep mode; I have had this happen with both the slide to unlock and Exchange PIN lock screen up; when I hit power to wake the phone, the screen wakes up but is unresponsive and then the screen won't shot off again; live wallpaper is frozen in place, but if the phone was plugged in, the battery icon continues with the animation loop. And if the phone is not plugged in, battery power drops rapidly in this state.
The phone isn't completely dead, because if I connect/disconnect it via USB (set to debug mode) to my laptop, the computer recognizes the phone is connected, but it is dead enough that if I call the phone, it does not recognize the missed call. The only way I can restore the phone is a battery pull. Usually it takes several minutes for the phone to come back after this, acting like it would if I had flushed the dalvik cache or installed an update.zip from recovery.
Problem #2 -also roughly once a day, at random times the screen will wake up momentarily, then clear, and I will hear the AT&T boot up sound, after a short while, the phone will run through the media scanner and any other startup launches, acting as though it had been turned on, but the battery stats show continuous uptime throughout. I have had this happen when using the phone, including when on a phone call (and the call did not drop).
I have seen problem #2 on virtually all of the AT&T GB leaks, and it seems to get more frequent the more apps that are installed. I had not seen problem #1 until recently.
The phone is out of warranty, and owned by my employer. I am not due for a new phone from them until July. I've done more master clear/reflash stock cycles than I care to admit, tried replacing/testing for disk errors the external SD card, etc..., and am afraid of doing that and having the problems come up again.
Any thoughts on how to diagnose either of these problems?

Hmm... I don't really think there is an exact diagnosis for any of these issues. Some phones are just problematic like that. The only thing I can suggest is trying a different ROM or kernel, and that might help your stability.

I have the exact same problems. Hope someone comes up with a fix. The only help I can give you is that when the phone freezes, instead of pulling the battery, you can hold the vol up & power buttons for 10 seconds and the phone will restart. Easier than pulling your phone apart, especially if you have it in a case, like I do.
Sent from my SAMSUNG-SGH-I897 using Tapatalk

korockinout13 said:
Hmm... I don't really think there is an exact diagnosis for any of these issues. Some phones are just problematic like that. The only thing I can suggest is trying a different ROM or kernel, and that might help your stability.
Click to expand...
Click to collapse
So, the way I see it, unfortunately these problems could be a function of:
Bad hardware
Misbehaving app
ROM issue
Kernel issue
I tried pretty much every leaked AT&T GB ROM and had random reboots with all of them. Seems to track with the number of apps installed, but can't prove that. I have not tried any custom ROMs or kernels.
Since this is technically not my phone, I am trying to avoid doing anything that can't really be undone if I need to turn the phone back in at some point. And I need something that can be a daily driver for work calls and Exchange email, and rely heavily on tethering when I am on the road.
Anyone with ideas on what to test, or how to capture enough log information to figure out where the problem is, would be a big help. Otherwise, I am stuck riding this out until July when I can get a new phone from my employer.

Nothing you do can't be undone, it's just a simple Odin flash away.
Be sure to back up your efs folder before flashing too much

studacris said:
Nothing you do can't be undone, it's just a simple Odin flash away.
Be sure to back up your efs folder before flashing too much
Click to expand...
Click to collapse
I've used Odin with the various GB leaks; if I go further afield (heck, performance is dicey already, how many more problems could I have with one of the ICS alphas), is it still a straight shot back to stock KK4, or are there other steps to do first?
And before I go down that road, any suggestions on diagnostics (other than yet again pulling apps off of the Captivate to see if one of them is the culprit...?)

stoobie-doo said:
I've used Odin with the various GB leaks; if I go further afield (heck, performance is dicey already, how many more problems could I have with one of the ICS alphas), is it still a straight shot back to stock KK4, or are there other steps to do first?
And before I go down that road, any suggestions on diagnostics (other than yet again pulling apps off of the Captivate to see if one of them is the culprit...?)
Click to expand...
Click to collapse
You actually might have less problems on ICS. But it all depends. You can always get back to stock with one, bootloader-free, safe flash. Diagnostics wise, there isn't really much you can do besides removing apps. I would only worry about the ones that are constantly running in the background, as they could possibly be screwing with the phone while in sleep. I think it's unlikely that this sort of testing would actually help though. I still say try something different.

stoobie-doo said:
Anyone with ideas on what to test, or how to capture enough log information to figure out where the problem is, would be a big help. Otherwise, I am stuck riding this out until July when I can get a new phone from my employer.
Click to expand...
Click to collapse
I am having the same issues except in my case I have tried to recreate the conditions and check memory and I am close to maxing it out. Part of my problem is that I come from a Palm background and I have found that Android, or at least the Cappy, is not as responsive (I was really spoiled by Cards on my Pre) I was thinking that my Android noobness is causing me to push the phone too hard and locking it up. FWIW, you might want to check memory issues

[Q] Streak 7 keeps powering off and rebooting (even at full charge and after reset)

Hello
I've got a used Streak 7 with the official Dell Honeycomb update. I made a master reset while driving home, then connected it to my WIFI network and worked very well! until it suddenly rebooted while browsing the web. After turning it on again and using the youtube app, the same thing happened even at full charge with the cable still plugged. Annoyed as hell, did another master reset... seemed to work well but after an hour it rebooted again... and does it every 10 minutes or so.
I am pretty sure it is software related because seconds before each reboot, the screen goes black and I am able to read: "Android System" with a weird icon on the top left corner... then It displays the Power Off/Shutting Down dialog (like when you power it off the right way pressing the power button) but then instead of pwering off it reboots itself.
I have noticed that if I leave it alone without opening any applications, it stays on. So far I have done 6 master resets and the issue is still there.
Any help please!!?

anyone?

I'm no expert on this but it seems about all you can do is to NVflash some other ROM since that will wipe your internal memory and repartition it. Then go back to HC again. If you have anything important on your device, back it up somehow as all data will be erased. There are lots of Guides and How To's here, some are good but some aren't! You'll have to read, read and reread till you go blind.

domenicostorino said:
Hello
I've got a used Streak 7 with the official Dell Honeycomb update. I made a master reset while driving home, then connected it to my WIFI network and worked very well! until it suddenly rebooted while browsing the web. After turning it on again and using the youtube app, the same thing happened even at full charge with the cable still plugged. Annoyed as hell, did another master reset... seemed to work well but after an hour it rebooted again... and does it every 10 minutes or so.
I am pretty sure it is software related because seconds before each reboot, the screen goes black and I am able to read: "Android System" with a weird icon on the top left corner... then It displays the Power Off/Shutting Down dialog (like when you power it off the right way pressing the power button) but then instead of pwering off it reboots itself.
I have noticed that if I leave it alone without opening any applications, it stays on. So far I have done 6 master resets and the issue is still there.
Any help please!!?
Click to expand...
Click to collapse
Though you are running Dell's official rom, I'm not sure which rom it is. Anyway, I suggest you follow the instructions here and update it to the newest 514 rom. This will wipe your ds7 and give you a clean start.
http://streakblog.blogspot.com/2012/01/new-patch-to-fix-docking-bug.html

domenicostorino said:
Hello
I've got a used Streak 7 with the official Dell Honeycomb update. I made a master reset while driving home, then connected it to my WIFI network and worked very well! until it suddenly rebooted while browsing the web. After turning it on again and using the youtube app, the same thing happened even at full charge with the cable still plugged. Annoyed as hell, did another master reset... seemed to work well but after an hour it rebooted again... and does it every 10 minutes or so.
I am pretty sure it is software related because seconds before each reboot, the screen goes black and I am able to read: "Android System" with a weird icon on the top left corner... then It displays the Power Off/Shutting Down dialog (like when you power it off the right way pressing the power button) but then instead of pwering off it reboots itself.
I have noticed that if I leave it alone without opening any applications, it stays on. So far I have done 6 master resets and the issue is still there.
Any help please!!?
Click to expand...
Click to collapse
I'm gonna go out on a limb here and say it's a known bug that hasn't been been able to be repaired and/or addressed. The only version that didn't have this problem was the stock Froyo and DJSteve's custom Froyo builds.
The Honeycomb builds, even the stock ones on my Streak did the same thing, and once in a while the ICS beta I'm currently using will randomly reboot if I'm using the browser.
NOW if I remember correctly, DJ Steve's Honeycomb builds R2 through R6 weren't plagued with this that I can remember. I used them all and don't recall random reboots of any kind.
Hope this helps. I know it's frustrating and I used to pull my hair out thinking it was something I installed. It may be my Streak, but down here in Costa Rica there are a group of about 20 of us that have one and I service them all and they were all plagued with the random reboots in the Honeycomb builds

cdzo72 said:
I'm gonna go out on a limb here and say it's a known bug that hasn't been been able to be repaired and/or addressed. The only version that didn't have this problem was the stock Froyo and DJSteve's custom Froyo builds.
The Honeycomb builds, even the stock ones on my Streak did the same thing, and once in a while the ICS beta I'm currently using will randomly reboot if I'm using the browser.
NOW if I remember correctly, DJ Steve's Honeycomb builds R2 through R6 weren't plagued with this that I can remember. I used them all and don't recall random reboots of any kind.
Hope this helps. I know it's frustrating and I used to pull my hair out thinking it was something I installed. It may be my Streak, but down here in Costa Rica there are a group of about 20 of us that have one and I service them all and they were all plagued with the random reboots in the Honeycomb builds
Click to expand...
Click to collapse
I am running stock 514 rom and found it to be less prone to the reboot. Before this update my ds7 would reboot at least 2-3 times a week. Now it would be 2-3 times a month. I noticed that some apps do trigger the reboot, specially poor written apps and non-honeycomb apps. So don't go installling every apps under the sun.
But back to the OP problem, you seem to have an excessive amount of reboot. I would update to the 514 rom first because it is simple and easily done before you nvflash to other roms.

After upgrading to 514, I cant say I've ever gotten a reboot on it since it came out.
Had a fair amount of them on 506 though.
Cant speak for HS as I dont use them.

TheManii said:
After upgrading to 514, I cant say I've ever gotten a reboot on it since it came out.
Had a fair amount of them on 506 though.
Cant speak for HS as I dont use them.
Click to expand...
Click to collapse
I wish I had your luck... On all HC roms... Stock or Steven's I had reboots so bad that my 7 was almost unusable... Not much without root but after root it got real bad... I even quit using it for a while... But mine is the 4G version so that may have had something to do with the instability
SGS II I9100 from TapaTalk

ok, this sucks
thanks... I have been playing with it for more than a week and I've discovered that if I tap on the back of it lightly, it immediately reboots!
The reboot also occurs if I hold it horizontally twisting it a bit (being gentle of course).
So, even if it seems like a software issue (because it reboots instead of suddenly loosing power completely)... it is actually a hardware issue.
I've been reading a lot regarding this problem and learned this also happens on the Dell Streak 5. Some users say that when Android detects an unstable voltage it auto reboots... and the problem with those ds5 is the battery not sitting completely still and it can be solved just by putting a piece of paper under the battery, great for them with a detachable battery! but not for us with a sealed system.
Do any of you have a service manual? I am willing to take it apart to try to solve this problem. My streak is unusable.

domenicostorino said:
thanks... I have been playing with it for more than a week and I've discovered that if I tap on the back of it lightly, it immediately reboots!
The reboot also occurs if I hold it horizontally twisting it a bit (being gentle of course).
So, even if it seems like a software issue (because it reboots instead of suddenly loosing power completely)... it is actually a hardware issue.
I've been reading a lot regarding this problem and learned this also happens on the Dell Streak 5. Some users say that when Android detects an unstable voltage it auto reboots... and the problem with those ds5 is the battery not sitting completely still and it can be solved just by putting a piece of paper under the battery, great for them with a detachable battery! but not for us with a sealed system.
Do any of you have a service manual? I am willing to take it apart to try to solve this problem. My streak is unusable.
Click to expand...
Click to collapse
Our friend TheManii wrote a thread on how to take apart the ds7. Link below.
http://forum.xda-developers.com/showthread.php?t=1441139

Oh wow this sucks... I mean cool guide but it is so extremely difficult to take it apart without damaging it! It is basically being held together with glue :S

[Q] Recurring wifi error

I complained about this issue originally in the MavRom thread but was advised this isn’t a known issue with the ROM, so after more troubleshooting, here I am. This is the chain of events:
- Bought the Droid 3 unlocked so I could use it on Rogers
- Instantly flashed CM9, lived with the various issues hoping they’d be resolved soon
- They weren’t, so I started looking for a permanent GB rom. Tried MavRom
- Noticed a day or two later the following issue:
Wifi will just randomly encounter an error and turn off. It typically happens without me noticing, and then I’ll be at home and notice I’m on data when I should be on wi-fi. If I try to turn it on using the power widget it will briefly light up as though it’s trying to turn on, but eventually give up. If I try to turn it on through settings, where it normally would say “wifi is on” or “wifi is off”, it just says error. I used to reboot the phone to fix it, but just realized a few weeks ago that I just need to turn airplane mode on and off, then turn wifi back on.
This isn’t the worst thing in the world but it should not happen. There is also no pattern to it, or any apparent triggering event. It can happen half an hour after the last time, or it can go a whole day without happening. My phone is in essentially the same state all night while I am sleeping, so the same thing should happen every time. But sometimes I wake up and the error has occurred, other times it hasn’t.
So as I said, I complained in the MavRom thread, they insisted it wasn’t related to Maverick. So I flashed Eclipse to try it out. Right away I realized that this error was happening in Eclipse too. So, somewhere in all the clearing data and cache and flashing of ROMs, etc, I managed to wreck the wifi in a way that reflashing doesn’t appear to fix.
Realizing this, I tried to go all the way back to stock to see if that would work. I used the .906 to .890 patch (since it’s the only way to go back to .890 or at least mostly), then had to use quick unbrick to fix it when it wouldn’t start up. Everything was fine; it was a stock motobloat Droid 3 again. After a few hours of usage I was pretty convinced that the wifi error was gone.
So I installed Eclipse again. For most of the day everything seemed fine but the same problem reared its ugly head last night just like it used to. It sounds like I need to somehow update the part of the Gingerbread OS specifically related to wifi but I have no idea where to go from here. Has anyone else seen a problem like this before? Any troubleshooting advice?

seventieslord said:
I complained about this issue originally in the MavRom thread but was advised this isn’t a known issue with the ROM, so after more troubleshooting, here I am. This is the chain of events:
- Bought the Droid 3 unlocked so I could use it on Rogers
- Instantly flashed CM9, lived with the various issues hoping they’d be resolved soon
- They weren’t, so I started looking for a permanent GB rom. Tried MavRom
- Noticed a day or two later the following issue:
Wifi will just randomly encounter an error and turn off. It typically happens without me noticing, and then I’ll be at home and notice I’m on data when I should be on wi-fi. If I try to turn it on using the power widget it will briefly light up as though it’s trying to turn on, but eventually give up. If I try to turn it on through settings, where it normally would say “wifi is on” or “wifi is off”, it just says error. I used to reboot the phone to fix it, but just realized a few weeks ago that I just need to turn airplane mode on and off, then turn wifi back on.
This isn’t the worst thing in the world but it should not happen. There is also no pattern to it, or any apparent triggering event. It can happen half an hour after the last time, or it can go a whole day without happening. My phone is in essentially the same state all night while I am sleeping, so the same thing should happen every time. But sometimes I wake up and the error has occurred, other times it hasn’t.
So as I said, I complained in the MavRom thread, they insisted it wasn’t related to Maverick. So I flashed Eclipse to try it out. Right away I realized that this error was happening in Eclipse too. So, somewhere in all the clearing data and cache and flashing of ROMs, etc, I managed to wreck the wifi in a way that reflashing doesn’t appear to fix.
Realizing this, I tried to go all the way back to stock to see if that would work. I used the .906 to .890 patch (since it’s the only way to go back to .890 or at least mostly), then had to use quick unbrick to fix it when it wouldn’t start up. Everything was fine; it was a stock motobloat Droid 3 again. After a few hours of usage I was pretty convinced that the wifi error was gone.
So I installed Eclipse again. For most of the day everything seemed fine but the same problem reared its ugly head last night just like it used to. It sounds like I need to somehow update the part of the Gingerbread OS specifically related to wifi but I have no idea where to go from here. Has anyone else seen a problem like this before? Any troubleshooting advice?
Click to expand...
Click to collapse
I would sbf and stay on stock, if it reappears, bring it to verizon. Im afraid I've never heard of this problem before. Since it happened with 2 separate roms, it seems more like hardware. Otherwise the sbf should have fixed it.
Sent from my XT860 using xda premium

Odd. I know that this was a problem on most ICS roms. Haven't heard of it happening on a GB rom. This happens to me on Gummy 1.2. Same symptopms: wifi kills with no cause and no pattern. I toggle airplane and keep browsing as I only turn on wifi when I am actively using it.
Sent from my DROID3 using xda premium