Related
I've been using my Captivate for several months now. But i'm going to upgrade to a newer phone soon, probably during the summer. I'm going to pass my Captivate on to my little brother, who has no need for the data plan. It's been rooted and unlocked. I want to call AT&T and tell them that I have misplaced the phone and am now using my Sony Ericsson w810i, so I have no use for the Data Plan. Hopefully when my brother uses his sim, AT&T wont slap on another data plan charge to my already huge bill! I was wondering if someone can validate if this seems possible, or guide me to where I can find further info on this. I was also wondering is theres a way to change the IMEI# to my SE w810i IMEI#. Not really cheating them, since there will be no data usage and I actually do own the SE w810i =P
P.S.- An employee @ Best Buy told me that if I rooted and unlocked my Captivate, that I would be able to remove my data plan.
Thanks in advance!
from what i have heard, as long as the imei that is registered is not one from a smart phone then you should not have to worry about a data plan being added on. so if the sony is registered with att and then swap the sim into the captivate then you should be good. now that said, some one i know had a different phone registered under their account, then switched to a iphone and had the data plan put on their account. i guess as soon as att detects it they add it on even if a different imei is on the account. i know 3 other people that have the captivates and all have different imei under their accounts and none of them have a data plan. one of them even has an imei from one of those pay as you go phones from att which was like $10 or $20 and everything has been good.
xxsanioutlawxx said:
I've been using my Captivate for several months now. But i'm going to upgrade to a newer phone soon, probably during the summer. I'm going to pass my Captivate on to my little brother, who has no need for the data plan. It's been rooted and unlocked. I want to call AT&T and tell them that I have misplaced the phone and am now using my Sony Ericsson w810i, so I have no use for the Data Plan. Hopefully when my brother uses his sim, AT&T wont slap on another data plan charge to my already huge bill! I was wondering if someone can validate if this seems possible, or guide me to where I can find further info on this. I was also wondering is theres a way to change the IMEI# to my SE w810i IMEI#. Not really cheating them, since there will be no data usage and I actually do own the SE w810i =P
P.S.- An employee @ Best Buy told me that if I rooted and unlocked my Captivate, that I would be able to remove my data plan.
Thanks in advance!
Click to expand...
Click to collapse
Changing the IMEI is not legal so will not be supported on XDA.
As far as the rest. ATT does an IMEI sweep every now and then to update the system to make sure they have the right IMEI on the account. After a while (if you give the phone to your bro) he will get a text stating that his data plan doesnt match the device and they will change it over for you. Only way they can tell is if the IMEI is not in the system like a device from another carrier. I ran my old HD 2 without a data plan for almost a year and it came up as an old nokia device.
You will find no joy...
I gave my son my old Blackberry. Within two weeks, we both recieved a text saying his sim card was in a smart phone, and his account was being upgraded.
ATT does not care what you do, so long as you pay your dues.
Prior to this phone, I used a BB Pearl for over 2 years with no data.
Although I hear they automatically add data plans to smart phones now.
I appreciate all the replies! Thanks everyone... Just gotta cross my fingers and see how long it takes them to figure it out
Sent from my SGH-I897 using XDA App
xxsanioutlawxx said:
I appreciate all the replies! Thanks everyone... Just gotta cross my fingers and see how long it takes them to figure it out
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Should figure out immediately. Try to get the account data blocked.
I'll definitely do that...
Thanks again.
XDA ftw!
Sent from my SGH-I897 using XDA App
I bought my cappy back in November online from AT&T. I haven't had a data plan on this phone or my old LG Incite in over a year and a half.
Sent from my SAMSUNG-SGH-I897 using XDA App
something to consider is did you buy the cappy out right? or buy on a contract plan? if you bought on a contract you agreed to have a Data plan for a set # of years, they might let you sign a new contract or try to hold you to your older more profitable data plan.. even if you no longer have a data phone. depends on how evil they feel today.
one used to be able to just cancel the data plan after a month on new contract with ATT without getting charged extra or termination fee etc. Just be sure to not use any data, otherwise you'll be paying a hefty charge on any data usage.
I would think that as long as you continue with the data plan on the sony, AT&T shouldn't care what happens to the other phone unless you're trying to access data with it...to avoid that, as soon as you put the new sim in it, change the apn settings. Make sure the actual APN settings are deleted as well as ports...but you can leave the mms settings intact.
Sent from my arse
whyareyou said:
one used to be able to just cancel the data plan after a month on new contract with ATT without getting charged extra or termination fee etc. Just be sure to not use any data, otherwise you'll be paying a hefty charge on any data usage.
Click to expand...
Click to collapse
LOL
I dont ever remember a time where a company would say:
"hey, you signed a contract promising to pay us 80$ or more a month for the next 3 years, but NAH you change it to $40 and keep the expencive cell phone we practically gave you"....
I've had the galaxy note now for about 2 weeks on AT&T...Everything working really well...then:
I got a strange text today that said my phone does not match my data plan and service would be interrupted if I didnt call them.
I called AT&T and the rep said my IMEI matches a galaxy tab (ie. NOT a phone) and I cant keep my data plan. He said the only thing he could give me was a DATA ONLY PLAN and that I wouldnt be able to make calls!
What can I do? Did I just get a stupid rep?
Please help!
I love the Note, BTW and do NOT want to loose it!
EDIT: I did install the Samsung 2.3.6 OTA update about 4 days ago...in case that makes a difference
UPDATE:
I spoke to a different rep who went through all the same crap again. But after much wait time said that he opened a case number for support to address it and that it should be taken care of in 3 business days.
I do have my old unlimited data plan, so I wonder if that is causing the problem.
Just curious though are others having this issue on AT&T?
ATT does not give a **** about what you want. that's the problem. Do consider switching the hell away from them.
Sent from my GT-N7000 using xda premium
The galaxy note is a cross between a phone and a tab. That's probably why they want to kick you out of your plan and put you in a new one. The irony is that it's going to probably be making an appearance eventually. Try talking to a nother rep.
Sent from my ADR6400L using XDA App
Danm I hope this doesn't happen to me.
Sent from my GT-N7000 using xda premium
Let's guess - you are trying to use the dumbphone plan and got busted.
Usually this happens by:
1) Not using the dumbphone APN and using the smartphone/4g APN. (the dumbphone APN is the cingular 410 one in my FAQ)
2) Accidentally warning AT&T by telling the rep you have a smartphone, or asking for a 4g/smartphone sim card.
When either of the above happens, they generally block medianet to your phone and require you to get a smartphone.
You may be able to play dumb and say, 'oh, I didn't know I couldn't use that phone' then use a dumbphone till they reactivate your data. Then switch back.
But you'll need to figure out what you did wrong or you'll just get locked out in 2 weeks (or sooner) again.
Actually, I am guessing you are totally screwed - they apparently have the IMEI your note registered as a smartphone/tablet.
Even if they reactivate your data with another phone, as soon as you use your Note again, it's going to send its IMEI (which they now know about) and you'll get blocked again.
You're going to have to bite the bullet and get a regular smartphone data plan.
I have always thought it would be a matter of time before either:
1) AT&T starts looking up IMEI numbers differently so they recognize international smartphones. (it's shouldn't be that hard, to be honest)
2) They monitor data usage - dumbphones shouldn't be pulling massive amounts of data, although my friend with a featurephone says she can watch movies.
- Frank
ChodTheWacko said:
Let's guess - you are trying to use the dumbphone plan and got busted.
Usually this happens by:
1) Not using the dumbphone APN and using the smartphone/4g APN. (the dumbphone APN is the cingular 410 one in my FAQ)
2) Accidentally warning AT&T by telling the rep you have a smartphone, or asking for a 4g/smartphone sim card.
When either of the above happens, they generally block medianet to your phone and require you to get a smartphone.
You may be able to play dumb and say, 'oh, I didn't know I couldn't use that phone' then use a dumbphone till they reactivate your data. Then switch back.
But you'll need to figure out what you did wrong or you'll just get locked out in 2 weeks (or sooner) again.
Actually, I am guessing you are totally screwed - they apparently have the IMEI your note registered as a smartphone/tablet.
Even if they reactivate your data with another phone, as soon as you use your Note again, it's going to send its IMEI (which they now know about) and you'll get blocked again.
You're going to have to bite the bullet and get a regular smartphone data plan.
I have always thought it would be a matter of time before either:
1) AT&T starts looking up IMEI numbers differently so they recognize international smartphones. (it's shouldn't be that hard, to be honest)
2) They monitor data usage - dumbphones shouldn't be pulling massive amounts of data, although my friend with a featurephone says she can watch movies.
- Frank
Click to expand...
Click to collapse
I'm not sure what the official data plan name is called, but I dont think it's a "dumbphone" plan...It's unlimited data & text, and I've used it for years, lastly for 18 months with the dell streak 5 without issue (well, without issues beyond the usual with AT&T!)
I hate the fact that the force you to have a data plan. I'm on tmo and they offer a pay as you need plan. Cost me zero bucks unless I need data. I also have mifi from Vzon if im not by a wifi spot. This works great for me and my family.
Sent from my GT-N7000 using xda premium
Go to an AT&T store, show them your phone & get a real smartphone plan.
I just got the same text and email today. I have had my phone for about 5 days now. I have the iPhone unlimited data plan. I'm wondering if it has to do with flash being on the note or maybe the h+ speeds I'm getting. Are there specific apn settings that I'm supposed to put in? I want to call them but I also don't want to give them my imei number. I paid to much for this phone not to be able to use it.
danteusel said:
I'm not sure what the official data plan name is called, but I dont think it's a "dumbphone" plan...It's unlimited data & text, and I've used it for years, lastly for 18 months with the dell streak 5 without issue (well, without issues beyond the usual with AT&T!)
Click to expand...
Click to collapse
Which one, though? how much are you paying for month?
- Frank
Funny, I also got this text/email from AT&T today. I opened a new thread at the Q&A forum. Didn't know there was a thread already.
Quote
I just received a text and email from AT&T today saying they disabled my data because they detected that I put my sim card into a data connect device. When I called to question them about it, they said their system detected my phone as the Samsung GT-P7501. I googled this model # and it's the new Germany version of the Samsung Tab 10.1. I really don't understand how or why their system detected this model. I don't think it's even possible to buy this tablet at the moment! Did any one else encounter a similar problem?
I was on the $10 unlimited data plan and used the wap.cingular APN setting.
Unquote
http://forum.xda-developers.com/showthread.php?t=1371969
This could be a huge problem.
They could be lumping the Galaxy Note with the Galaxy Tab 7.
I recall AT&T isn't allowing the Galaxy Tab 7 to receive phone calls, as they consider it a tablet even though it has a cellular antenna. They only offer a data plan for it.
If they try to pull the same stunt on the Galaxy note, this could be trouble.
This will have to be escalated somehow. Keep us informed.
- Frank
starbuck123 said:
Funny, I also got this text/email from AT&T today. I opened a new thread at the Q&A forum. Didn't know there was a thread already.
Quote
I just received a text and email from AT&T today saying they disabled my data because they detected that I put my sim card into a data connect device. When I called to question them about it, they said their system detected my phone as the Samsung GT-P7501. I googled this model # and it's the new Germany version of the Samsung Tab 10.1. I really don't understand how or why their system detected this model. I don't think it's even possible to buy this tablet at the moment! Did any one else encounter a similar problem?
I was on the $10 unlimited data plan and used the wap.cingular APN setting.
Unquote
http://forum.xda-developers.com/showthread.php?t=1371969
Click to expand...
Click to collapse
That's your problem. I bet if you had a legit 4G smartphone plan, you would of never gotten a call from AT&T.
ChodTheWacko said:
This could be a huge problem.
They could be lumping the Galaxy Note with the Galaxy Tab 7.
I recall AT&T isn't allowing the Galaxy Tab 7 to receive phone calls, as they consider it a tablet even though it has a cellular antenna. They only offer a data plan for it.
If they try to pull the same stunt on the Galaxy note, this could be trouble.
This will have to be escalated somehow. Keep us informed.
- Frank
Click to expand...
Click to collapse
I have a Galaxy Note on an unlimited 4G plan using the 4G APN & I have yet to get a call from AT&T. I'm sorry but if the OP was using a MediaNet plan & used the wrong APN, its his fault & not AT&T.
RMXO said:
I have a Galaxy Note on an unlimited 4G plan using the 4G APN & I have yet to get a call from AT&T. I'm sorry but if the OP was using a MediaNet plan & used the wrong APN, its his fault & not AT&T.
Click to expand...
Click to collapse
I have the same problem and I NEVER used the 4G APN setting. I know better, I always use the wap.cingular APN setting. The strange thing is, they didn't detect it as a smartphone, they detected as a tablet from another country that was just released a couple of weeks ago?
---------- Post added at 05:35 PM ---------- Previous post was at 05:32 PM ----------
RMXO said:
That's your problem. I bet if you had a legit 4G smartphone plan, you would of never gotten a call from AT&T.
I have a Galaxy Note on an unlimited 4G plan using the 4G APN & I have yet to get a call from AT&T. I'm sorry but if the OP was using a MediaNet plan & used the wrong APN, its his fault & not AT&T.
Click to expand...
Click to collapse
Why would I be on a legit 4G plan when they shouldn't be able to detect it as a smartphone? This is part of the beauty of buying an international phone, AT&T can't detect (usually) what you're using so you can use the cheapest plan possible. I'm pretty sure I'm not the only one who does this. I been doing this since the original galaxy phone came out and never had a problem.
starbuck123 said:
I have the same problem and I NEVER used the 4G APN setting. I know better, I always use the wap.cingular APN setting. The strange thing is, they didn't detect it as a smartphone, they detected as a tablet from another country that was just released a couple of weeks ago?
Click to expand...
Click to collapse
AT&T is getting smart & starting to crack down on ppl having an international phone & using a medianet plan. AT&T probably has people reading sites like this & know of the loophole.
So would it be better for us to go to an AT&T store or to just call customer service from our phone? I figured that if we went to the store then they could at least see that it's a phone and not a tablet.
Darrius777 said:
So would it be better for us to go to an AT&T store or to just call customer service from our phone? I figured that if we went to the store then they could at least see that it's a phone and not a tablet.
Click to expand...
Click to collapse
Go to an AT&T store & have the rep see it's actually a phone & get a 4G smartphone plan. Don't deal with CS on the phone because they can't see the Note for themselves.
I brought my Note to an AT&T store & they initially asked me if it was a tablet. I told them, "nope, it's a phone". They said, cool & gave me a new sim card after I used my upgrade on an iP4s.
Darrius777 said:
So would it be better for us to go to an AT&T store or to just call customer service from our phone? I figured that if we went to the store then they could at least see that it's a phone and not a tablet.
Click to expand...
Click to collapse
That depends on what kind of data plan you want to be on. Do you want to try to get the $10 unlimited non smartphone plan back (assuming you were on it) or just use the "smartphone data" plan? If you don't mind being on the 2gb smartphone data plan for $25, go to the store and show it to them.
RMXO said:
That's your problem. I bet if you had a legit 4G smartphone plan, you would of never gotten a call from AT&T.
Click to expand...
Click to collapse
Please reread the original post.
The issue is not 'you should be on a more expensive unlimited data plan'.
The issue is AT&T Is saying 'your device can't have voice. Just data.'
This is similar to this:
www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/
---------- Post added at 05:47 PM ---------- Previous post was at 05:42 PM ----------
[/COLOR]
starbuck123 said:
That depends on what kind of data plan you want to be on. Do you want to try to get the $10 unlimited non smartphone plan back (assuming you were on it) or just use the "smartphone data" plan? If you don't mind being on the 2gb smartphone data plan for $25, go to the store and show it to them.
Click to expand...
Click to collapse
In the OP's case, I don't think he has an option.
AT&T's lookup system thinks the IMEI is a tablet that doesn't get phone service.
The only way for him to disprove that is to go into a store and show them the note and point out it's running Gingerbread, and therefore it is a phone not a tablet. Once they do that, they will allow voice again, but he'll have to use a smartphone plan after that.
- Frank
starbuck123 said:
That depends on what kind of data plan you want to be on. Do you want to try to get the $10 unlimited non smartphone plan back (assuming you were on it) or just use the "smartphone data" plan? If you don't mind being on the 2gb smartphone data plan for $25, go to the store and show it to them.
Click to expand...
Click to collapse
Well I'm the the iPhone unlimited data plan and I don't want to lose it.
US Note users on AT&T - how are you dealing with the accusatory "tablet" text?
I ordered a Galaxy Note, will be here Monday. Quick background: I've been with AT&t since 2007 and have grandfathered unlimited data (from the original iPhone days). My current phone (was) the Galaxy Nexus until I sold it today to pay for the Note. I have used many imported (non-ATT) phones over the years - at least 15 - absolutely no issues.
Of course, I've been reading the threads about AT&T flagging the Note smartphone as a tablet (lol) and eventually shutting down data on these devices. I clearly don't want this to happen and take a serious issue with AT&T forcing their opinion that this smartphone is a tablet when it is absolutely not a tablet.
The poll covers several scenarios. Please vote and add comments to this thread so we can get an idea of how aggressive AT&T is with this smartphone. If there is a poll choice that needs to be changed/added, let me know.
Also, include how long have you used your Note on AT&T before getting a threatening text (or if you never got one, how is it set up? EFS wipe? APN settings, etc).
I have no issue taking this issue to the highest at AT&T. I like to stir the pot and AT&T calling this phone a tablet is totally unacceptable.
Thanks.
I have been with ATT sense 1994 when they toke over Cingular who I was with.
I have the PDA unlimited plan.
I put my sim card in.
Set APNs
Received text about 30 days later. (called them and thought all was good)
They turn off my data 14 days after that.
They turn data back on the next day after 2 hours on the phone with them.
If you can edit the poll, it would be good to have an option for no dreaded SMS received yet.
I haven't received the SMS yet, despite how vocal I am against AT&T.
SMS date: none yet
Start date: 11/11 (36 days)
Plan: 2GB smartphone data
Mods: no /efs folder nor IMEI modifications
Location/market: Austin, TX
APN settings: the "phone" one for 4g smartphones
My vote would have to be "other", if that were a choice. I have never been with at&t for wireless, and when I took my Note in to get a sim card, they would not even set me up with a voice plan at all. I have just data on it now. The manager claims they were told in a managers' meeting not to activate the note as a phone. They don't/won't support it, according to him. (he as a total d**k, by the way)
Sorry guys, I can't edit the survey.
If you never received a text, list how long you have been using it without hearing from AT&T (1 day, 1 month, etc). It seems the texts arrive anywhere between instantly to over a month after use.
Also, if your situation doesn't apply to any of the choices (other) list your experience in the comments.
Thanks.
kdel said:
My vote would have to be "other", if that were a choice. I have never been with at&t for wireless, and when I took my Note in to get a sim card, they would not even set me up with a voice plan at all. I have just data on it now. The manager claims they were told in a managers' meeting not to activate the note as a phone. They don't/won't support it, according to him. (he as a total d**k, by the way)
Click to expand...
Click to collapse
Where are you located?
Why would managers be told not to activate a smartphone they plan on bringing to their own network in the first quarter of 2012?? This clearly goes against the GSM "open" standards and I'd be happy to get in touch with Ralph de la Vega about this local manager decision...
I've been on medianet for 7 years and I've never got the text. Currently 4 days of note usage with no issues here.
ericshmerick said:
Why would managers be told not to activate a smartphone they plan on bringing to their own network in the first quarter of 2012??
Click to expand...
Click to collapse
Probably because they haven't crippled/screwed over the phone to work on their network yet. As with most carrier subsidized phones, they want to remove features, fill it with bloatware etc...
I've had 3 non branded phones, and they always work better than the bloated ones. My favorite complaint, back in the pre-smartphone day was the stupid button placement that would almost always guarantee you that you would easily hit the button to take you to the internet, incurring a data charge. Oh, I'm sure they didn't do that one on purpose LOL.
I've been using this phone since November 2. No text message from ATT. APN settings: name ATT, APN phone, MCC 310, MNC 410, APN type internet + mms and everything else not set. Works fine with edge, 3g and HSPA.
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
seeking said:
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
Click to expand...
Click to collapse
People have tried that. It may work sometimes, but some have said they go home and the next day they get the message again. It's a computer doing the flagging. Even if a manager overrides the system at the store, they can't change the system, so chances are it'll happen again.
maxh said:
People have tried that. It may work sometimes, but some have said they go home and the next day they get the message again. It's a computer doing the flagging. Even if a manager overrides the system at the store, they can't change the system, so chances are it'll happen again.
Click to expand...
Click to collapse
This is why I'm strongly considering renaming the EFS folder or spoofing the IMEI.
I'm not interested in going round and round with AT&T every few weeks fighting their automated computers with attempts to prove my device is not a tablet.
At this point, I don't care if it's allowed to do that. I paid a ton of cash for this smartphone and am an AT&T Premier customer with multiple lines. Not putting all of this in jeopardy because they just don't know what this device is.
With any luck, I will snag an Atrix IMEI, flash it to the device and be on my merry way.
seeking said:
couldnt you just go down to an at&t store and have someone who works there check out your phone and call at&T themselves to confirm you do have a cell phone and not a tablet?
Click to expand...
Click to collapse
All their systems are centralized and corporate makes the policies. Some rep at a b&m at&t store doesn't have the power to make any changes. They can just update your profile to reflect a new IMEI but if the system keeps flagging the phone as a tablet they can't change make any changes to prevent the system from recognizing your note and blocking you again.
inurb said:
All their systems are centralized and corporate makes the policies. Some rep at a b&m at&t store doesn't have the power to make any changes. They can just update your profile to reflect a new IMEI but if the system keeps flagging the phone as a tablet they can't change make any changes to prevent the system from recognizing your note and blocking you again.
Click to expand...
Click to collapse
That's why I'm prepared to fight AT&T at the corporate level to get them to change their system to recognize the IMEI as a smartphone.
I've already contacted Samsung UK outlining the issue and asking them to send the IMEI's to AT&T in the US.
I will be relentless in my quest!
ericshmerick said:
That's why I'm prepared to fight AT&T at the corporate level to get them to change their system to recognize the IMEI as a smartphone.
I've already contacted Samsung UK outlining the issue and asking them to send the IMEI's to AT&T in the US.
I will be relentless in my quest!
Click to expand...
Click to collapse
Personally, I think the deathstar is doing this on purpose. They are "suppose" to have the Note next year (crippled, different processor to handle LTE, no home button, bloated etc...)...can't have an international version over shadowing their version can they? LOL.
lol, bloody american carriers.
There would be outrage if they tried that sh!t here.. You're paying for a data service... who are they to dictate what device you use that data on!
I'm willing to bet that this issue is less about the Note itself and more about trying to get people off of their grandfathered data. How many people on tiered plans have received the text? I bet none.
---------- Post added at 11:17 PM ---------- Previous post was at 11:16 PM ----------
ericshmerick said:
This is why I'm strongly considering renaming the EFS folder or spoofing the IMEI.
I'm not interested in going round and round with AT&T every few weeks fighting their automated computers with attempts to prove my device is not a tablet.
At this point, I don't care if it's allowed to do that. I paid a ton of cash for this smartphone and am an AT&T Premier customer with multiple lines. Not putting all of this in jeopardy because they just don't know what this device is.
With any luck, I will snag an Atrix IMEI, flash it to the device and be on my merry way.
Click to expand...
Click to collapse
And how exactly will you do this? I wasn't aware such a thing was even possible...
Jade Eyed Wolf said:
I'm willing to bet that this issue is less about the Note itself and more about trying to get people off of their grandfathered data. How many people on tiered plans have received the text? I bet none.
Click to expand...
Click to collapse
What bearing, exactly, does this have on anything? As long as I don't tether (which I never do or plan on doing) that suddenly doesn't give AT&T the right to single out unlimited users while ignoring others.
Again, I'm sure the FCC would be interested to learn of this discrimination.
ericshmerick said:
What bearing, exactly, does this have on anything? As long as I don't tether (which I never do or plan on doing) that suddenly doesn't give AT&T the right to single out unlimited users while ignoring others.
Again, I'm sure the FCC would be interested to learn of this discrimination.
Click to expand...
Click to collapse
It has a lot of bearing actually. Think about it. AT&T stopped offering unlimited data a year and a half ago now, and since then it has done as much as it can to try to get people off of those plans (like convincing the uneducated consumer that they need "new" tiered plans for their smartphone when they decide to upgrade etc).
I ran into this exact same problem early on this year with my original Galaxy Tab, and after much (fruitless) deliberation with a rep from the CEO's office, the argument basically came down to this:
AT&T: You're using a device on our network in ways we did not intend for it to be used. Cease and Desist!
Me: How exactly am I using my device on your network in ways which you didn't intend? As far as the hardware is concerned, my Galaxy Tab is basically identical to a smartphone with the exception of screen and battery size. I love using my Tab this way! It literally is my "do-everything-all-in-one" device! Tablet, phone, GPS, media player, e-reader, etc.
AT&T: That's just it. Your "do-everything-all-in-one" device is bad for business. We don't want you to be able to do "everything-all-in-one." We want you to buy a smartphone, and a subscription for that -AND- we want you to buy a separate piece of hardware for your tablet and pay a subscription for that too (or at least pay additional for the ability to tether to your smartphone). See, as you pointed out, the bigger screen allows you to do much more with that device than a "normal" smartphone, in much the same way as you can do more on a laptop. Basically, bigger screen generally equals more data usage and thus more strain on our network.
Me: OK. So what? I'm on unlimited data.
AT&T: Exactly. So we're not getting any more money out of you, where we would ordinarily be collecting overages from everyone else on tiered plans. So here are your options: 1. Stop using voice on your line, and use this as a data-only device. 2. Stop using data on your line, and use this as a voice-only device. 3. Use both data and voice, but only if you forgo your unlimited data and go onto a tiered plan instead, and pay for tethering. 4. Go somewhere else.
Me: Screw you AT&T! *deletes /efs folder and continues to use Tab as originally intended by Samsung. AT&T no longer see's Tab IMEI and see's "fake/generic" IMEI instead*
I've been with them for a while. I have the grandfathered plan but I have 5 lines and maybe that's why I never received a text from them. I tether as well.
Sent from my GT-N7000 using xda premium
So, I recently got the Moto X Dev Edition and went to the at&t store to get myself a nano sim card as the phone did not come with one. Previously I was on the HTC One Developer edition.
Anyways...last weekend, I started getting text messages from at&t saying, I have an LTE device and should call at&t to get myself an LTE Data Plan. I was like...wth..., so I called and they said that I was on the 3gb - $30/month 4g plan and they had the same plan, for the same price but it was called an LTE plan, just terminology I guess, so they activated that but I am still getting 4g speeds meaning about 5mb download. I am in Cleveland, Ohio area and had never experienced anything like this.
Is there any setting on the phone that I am not aware of causing this? I can't find any setting or option to fix this issue.
I'd appreciate any help...
Thanks
Anyone???
Sent from my XT1053 using XDA Premium 4 mobile app
Hell I can't even get T-Mobile Web to recognize my device, guess you well have to deal with your carrier on that
Also have the dev edition but never tried to check my speeds, will try and let you know.
Sent from my Nexus 7 using Tapatalk 4
I had the same issue in the at&t store when I first took the phone in to get my nano Sim card. The manager was like, system doesn't recognize your device, there is nothing we can do. I was like, are you freaking kidding me? Then they sorted it out but it was a big hassle. What happened to the good old days, you buy an email unlocked device, pop your Sim card in and good to go...
Sent from my XT1053 using XDA Premium 4 mobile app
So yeah these lte speeds are sad.
Gsm dev edition
Sent from my XT1053 using Tapatalk
RorixRebel said:
So yeah these lte speeds are sad.
Gsm dev edition
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
Yep, I get the same speeds. Well...Nexus 5 is around the corner
Dodolom said:
I had the same issue in the at&t store when I first took the phone in to get my nano Sim card. The manager was like, system doesn't recognize your device, there is nothing we can do. I was like, are you freaking kidding me? Then they sorted it out but it was a big hassle. What happened to the good old days, you buy an email unlocked device, pop your Sim card in and good to go...
Sent from my XT1053 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same problem with me except by the time someone in customer support finally figured out what was going on they had already wasted three hours and a week of my phone not working properly. I'm still not sure my account is properly fixed and won't really know for a few more days when I can see the bill.
Bottom line people, do not give them a new IMEI number. They need to keep the old number otherwise their system will kick you off LTE and it will be a ***** to sort things out.
lensgrabber said:
Same problem with me except by the time someone in customer support finally figured out what was going on they had already wasted three hours and a week of my phone not working properly. I'm still not sure my account is properly fixed and won't really know for a few more days when I can see the bill.
Bottom line people, do not give them a new IMEI number. They need to keep the old number otherwise their system will kick you off LTE and it will be a ***** to sort things out.
Click to expand...
Click to collapse
So, are you back on LTE with your Developer Edition? If so, how did they figure it out? I had to give my IMEI number to them because they were issuing me a new NANO Sim card, so they needed all that info.
Dodolom said:
So, are you back on LTE with your Developer Edition? If so, how did they figure it out? I had to give my IMEI number to them because they were issuing me a new NANO Sim card, so they needed all that info.
Click to expand...
Click to collapse
Yes, back on LTE after a insane amount of time on the phone talking to people that act like they have a clue but in the end just messed things up even more. To answer your questions, because the dev edition isn't a "AT&T" phone, their system doesn't know what to do with your phone.
You can either give them a IMEI of a LTE compatible phone that is in their system (aka a AT&T branded phone) or they will try to switch you to some non-LTE plan (without your knowledge). If you have your older IMEI number then give that to them instead.
Here is what they did with me. Feel my pain. This was a couple of weeks ago. I went into a AT&T store and got a nano-sim card. They handed me one without problems. Mistake one. I should have just waited and had the store do the entire process but I had done the similar thing
with T-mobile the day before (regular sim to micro sim) and it was painless so I figured AT&T surely would go smoothly.
I got the Dev Edition on Monday. I called AT&T and gave rep my new IMEI and ICCD sim card serial. Everything was switched over and appeared to work. On Wed I got a e-mail and text saying the same thing in the OP. Okay that's odd cause I am on a LTE unlimited grandfathered.
I called and got a great rep (so I thought). She said that my plan was set to non-LTE unlimited and was changed on the 8th. I explained everything and she supposedly switched it back. Okay… I got off the phone and was heading home for lunch. I rebooted the phone so it could
re-register on the network. NO DATA! I called back when I got home (on lunch break) and was on the phone for the next hour and a half with the third rep. The lady I was speaking with earlier apparently deleted my data plan and did not save the changes when she said I was back
to my old LTE plan. At this point I am pissed. My grandfathered unlimited data was gone. He also couldn't add the grandfathered plan back in because it was a legacy plan. He would have to add me to a current plan and open a trouble ticket to get me back on what I was supposed to have.
He tried to add me back in but the IMEI that they had in the system for me wasn't allowing him to add me to a LTE plan. I dug around (thank goodness for Exchange) and found my old SGS3 IMEI and gave that to him. That worked, BUT, it required a voice plan change also. Okay.. two trouble tickets to open.
He put me on 550 rollover and 3gb data. I think the price increased from my regular $63 a month to $90 a month after those changes. Oh.. my 3700 rollover minutes vanished also. Okay, so I was back on data but was temporarily on plans that increased my bill by $30 a month. Not happy and at this point have zero faith in AT&T to fix their mistakes. He gave me $50 credit for my time. Probably within two hours I got a e-mail saying that the data plan was adjusted so I was back on unlimited web. It took me another week to get back to my regular 450 rollover plan and another
few days to get my existing rollover minutes back to what they were. It took four more calls to get this all sorted out. Well, so I thought. I should have over 3500 rollover minutes on my account. I have 28 days left in my cycle and right now it's showing 900 minutes left. SO… looks like I will be making yet another call to AT&T customer support to see what the hell happened to my rollover minutes. As you can see this has been more of a pain then it was worth. I should have just cut the sim card myself and never, never, gotten AT&T involved in the first place. This is incompetence at a very high level. It's almost as bad as my experience trying to get a $30 T-mobile plan working again.
---------- Post added at 09:07 AM ---------- Previous post was at 08:45 AM ----------
and after spending more time on the phone with AT&T, they deleted my previous rollover minutes (again) and had to add them back. I'm sure this will be a regular dance at the start of every cycle now. so unhappy.
Well, took your advice and called AT&T, gave them the IMEI number of my first Moto X and now it's all back to normal, I got my LTE back.
Sent from my XT1053 using XDA Premium 4 mobile app
So if i want awesome speeds i need to provide my imei. That's dumb, damn carriers.
Sent from my XT1053 using Tapatalk
The past couple of days I have been noticing my texts have been taking longer to send. And I mean much longer. They occasionally stall in a queue. Because this was super annoying and I spent so much time troubleshooting it I thought I'd open this up and let everyone know its not a bug related to 4.4.2 or anything.
I did some digging around with some other customers who have the same problem on T-Mobile and the reports have been plenty. T-Mobile seems to be upgrading service nationally and whatever their doing is causing occasional blackouts.
If its old news I apologize but I didn't see this anywhere. This thread will be closed when the problem has been fixed.
Edit : Things have been reported as fixed and things are running much better on my end. Have yet to see a problem so I'm closing this thread. It may take hours or a day for the changes to roll out to everyone so be patient or call T-Mobile if it hasn't been fixed by tomorrow, 5-10-2014.
Sent from my Nexus 5 using Tapatalk
Edit : service is back for most
Sent from my Nexus 5 using Tapatalk
I'm getting real tired of T-Mobile. Literally the only reason I left grandfathered unlimited data on Verizon was to get this phone. I regret it every day. I hate this service, I hate it, I hate it, I hate it.
I checked their coverage maps like a hawk before I signed with them and my whole entire area was covered in "Excellent 4G Coverage" as well as "Excellent Voice coverage". Got the phone November 18th 2013 and didn't see LTE even ONCE at my house or in my neighborhood until February 2014. That was after calling them EVERY. SINGLE. DAY. Mostly 2-3 times a day. Not to mention all the dropped & spotty calls that I STILL have at home.
This is what you call "excellent" service? Really now... Excellent is supposed to be the best according to their maps. Which, might I add, they changed after I started calling them about my issues. I'd screen shot the maps before they changed them and sent them to customer service Rep after he told me I wasn't in a 4G zone. So I showed him and said that's not what your coverage map said last week when I joined...
Whatever they're doing they better do it quick. So tired of this T-Mobile BS. I love my nexus, but they're ruining it for me. I'd go back to Verizon in a heartbeat if I could get my unlimited data back. No hesitation.
RoyJ said:
I'm getting real tired of T-Mobile. Literally the only reason I left grandfathered unlimited data on Verizon was to get this phone. I regret it every day. I hate this service, I hate it, I hate it, I hate it.
I checked their coverage maps like a hawk before I signed with them and my whole entire area was covered in "Excellent 4G Coverage" as well as "Excellent Voice coverage". Got the phone November 18th 2013 and didn't see LTE even ONCE at my house or in my neighborhood until February 2014. That was after calling them EVERY. SINGLE. DAY. Mostly 2-3 times a day. Not to mention all the dropped & spotty calls that I STILL have at home.
This is what you call "excellent" service? Really now... Excellent is supposed to be the best according to their maps. Which, might I add, they changed after I started calling them about my issues. I'd screen shot the maps before they changed them and sent them to customer service Rep after he told me I wasn't in a 4G zone. So I showed him and said that's not what your coverage map said last week when I joined...
Whatever they're doing they better do it quick. So tired of this T-Mobile BS. I love my nexus, but they're ruining it for me. I'd go back to Verizon in a heartbeat if I could get my unlimited data back. No hesitation.
Click to expand...
Click to collapse
If you are that unhappy, then change carriers.
Edit: Looks like there was a network issue in a few states. http://downdetector.com/status/t-mobile/map/
I understand his frustration. Its not easy just to change carriers anytime you want. Depending on where you live, your budget, the kind of phone you want, etc. T-Mobile is a hit or miss depending on where you live. They're upgrading like a madman though to try to give everyone good coverage. I just can't use Verizon because of 3 reasons.
1. No unlimited data.
2. No Nexus 5?
3. Higher phone bill with no unlimited data.
T-Mobile is generally a pretty good carrier. I've been with them since 1999 and they've gotten better ever since. I suggest you speak to a higher up to see what can be done if you're not happy then. The SMS problem seems to be fixed for the most part I'm no longer having problems. If you do have problems that aren't fixed you should call T-Mobile and ask them to have a look at your line.
Sent from my Nexus 5 using Tapatalk
Won't go back to big red without my unlimited lol. Sprint is garbage in my area. Utter and completely useless garbage. ATT is an option I'm currently looking into. Don't worry mate, I'm in the process. They won't have my business for long.
Not after they f'ed me at the drive thru (lethal weapon 2 ref)
Edit: checked that link, my whole area is currently down (according to that map). This is just ridiculous now.....
RoyJ said:
Won't go back to big red without my unlimited lol. Sprint is garbage in my area. Utter and completely useless garbage. ATT is an option I'm currently looking into. Don't worry mate, I'm in the process. They won't have my business for long.
Not after they f'ed me at the drive thru (lethal weapon 2 ref)
Click to expand...
Click to collapse
AT&T may be your only option using the Nexus 5 reliably in your situation. Sprint and Verizon I have no experience or knowledge of at all. But Sprint until 4.4.3 won't work reliably.
Sent from my Nexus 5 using Tapatalk