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Has anyone had their hero replaced recently? I am getting mine replaced on Tuesday and want to know if anyone's came back with 2.1 or 1.5. I hope mine comes with 1.5 so I can enjoy root for two weeks before I upgrade to the EVO.
Ive heard several users say sprint upgraded their phones without consent. Not much you can really do as sprint does not condone rooting.
My phone was stolen last week & the replacement I got on Saturday already had 2.1 installed on it.
You guys should use your brains a little bit and complain to sprint. There is no reason why they should have upgraded you to 2.1 without consent. If you guys complain enough you might get lucky and end up with a replacement 1.5 os or a Evo if you complain enough. Really now there are millions of "People" if thats what you call them with OCD disorders who have thier phones in such a way if they have a SCRATCH on thier screens they will replace thier phones. What do you think they would do if sprint installed 2.1 on thier device when in thier minds 1.5 was the perfect os for them? Do the right thing and complain and get either a replacement or a new phone.
I've heard of people getting Evo's as replacements for their Hero. What are all you guys having wrong with your Hero? Or what are you saying to Sprint? Because the speaker on my phone is starting to break from the dust issue, and the screen is over 50% filled with dust.
I once got 3 months of free service because sprint updated my phone without my consent and the update wiped my sdcard with my data on it. This was a few years ago but complaining is a major deal to them and they advertise publicly that thier customers are happy with thier service... The worst that can happen to you is they will say no so do yourself a favor and complain.
Powers16 said:
You guys should use your brains a little bit and complain to sprint. There is no reason why they should have upgraded you to 2.1 without consent. If you guys complain enough you might get lucky and end up with a replacement 1.5 os or a Evo if you complain enough. Really now there are millions of "People" if thats what you call them with OCD disorders who have thier phones in such a way if they have a SCRATCH on thier screens they will replace thier phones. What do you think they would do if sprint installed 2.1 on thier device when in thier minds 1.5 was the perfect os for them? Do the right thing and complain and get either a replacement or a new phone.
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They don't need permission to update on a replacement phone, only your current one..............
chfields said:
They don't need permission to update on a replacement phone, only your current one..............
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I see your point, but if i sent a 1 topping pizza back to the store because it was cold and the store sent me back a hot supreme pizza i dont think i would be too happy.I wanted a 1 topping pizza i dont like supreme. Regardless of the store's policy the customer is always right. Its a universal language spanned across many venues. I have many issues with Sprint's Policy anyway like their upgrading policy the fact that i can go on craigslist and buy their phones cheaper than what they sell it retail is absurd. The simple fact that every carrier that i have been with has offered discounts for their customers regardless of how long the customer has been with the company.
This was designed to keep the customer in the network and not to venture on ebay and craigslist to buy phones. The fact that paying full price for any phone is retarded. Att and sprint are the only carriers that i know of that are douche bags when it comes to upgrading phones. T mobile doesn't even require money on hand to upgrade to a recent phone they bill it to you. Verizon lets you upgrade to any phone with a new 2 year re contract agreement and you get a discount. So with that said I feel that if your going to pay full price for any phone you have the god given damn right to ***** and rant about any device that is on their network. When it comes to networks like att and sprint you need to be aggressive because they sure as **** don't give a 2 ****s about you.
It arrived!
I just got my new phone back today! I was super lucky and it had 1.5 installed on it! When the sprint rep looked at it he asked me if I wanted him to update it. I just told him that I updated my old one and was unhappy with battery life so I want to keep 1.5 on it. I am currently working on rooting my phone now. So I guess ask them not to update the phone when they get it out.
I had to go through the assurian insurance route to replace mine, I called on Monday and the phone I got yesterday was still on 1.5. I had it mailed to my house, so the dudes in the store couldn't monkey with it. I DID have to manually program it, and then still had to get on chat to get the activation done right (was getting error code 67), but now everything is kosher. I was rooted and back on 2.1 within minutes of reactivating, lol! I'd forgotten how much 1.5 blows goats, lol!
Powers16 said:
I see your point, but if i sent a 1 topping pizza back to the store because it was cold and the store sent me back a hot supreme pizza i dont think i would be too happy.I wanted a 1 topping pizza i dont like supreme. Regardless of the store's policy the customer is always right. Its a universal language spanned across many venues. I have many issues with Sprint's Policy anyway like their upgrading policy the fact that i can go on craigslist and buy their phones cheaper than what they sell it retail is absurd. The simple fact that every carrier that i have been with has offered discounts for their customers regardless of how long the customer has been with the company.
This was designed to keep the customer in the network and not to venture on ebay and craigslist to buy phones. The fact that paying full price for any phone is retarded. Att and sprint are the only carriers that i know of that are douche bags when it comes to upgrading phones. T mobile doesn't even require money on hand to upgrade to a recent phone they bill it to you. Verizon lets you upgrade to any phone with a new 2 year re contract agreement and you get a discount. So with that said I feel that if your going to pay full price for any phone you have the god given damn right to ***** and rant about any device that is on their network. When it comes to networks like att and sprint you need to be aggressive because they sure as **** don't give a 2 ****s about you.
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Well said, my friend. I agree with you on that.
When I tried to do the legit sprint 2.1 update it fried my radio, so I called C/S, and they promptly mailed me a new Hero with 1.5. I think the stores are doing the updates on the phones, not Sprint itself. If you want to phone without the 2.1 already installed, just get it over the phone, or online, NOT at one of their stores.
Powers16 said:
. Regardless of the store's policy the customer is always right.
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If you wanna be right, start your own company. Until then, learn how to follow the rules and agreements you sign up for. If you are going to break those rules, you're always not gonna like the company's answer.. Get over yourself.
Rooting is not a feature that is illegal or "wrong" to do, and it is NOT a feature that Google doesn't want us doing. They sell the Dev Phones for just that reason. You need to go through a process to root to make sure noobs that have never touched a command line flash a Nexus radio or something. Rooting is not a feature that is blocked by default because Google thinks we should stay stock, because Google WANTS us to root our phones. Now Sprint, that's a different story. They want us to keep all their bloatware and Sprint over-brandedness. They don't want us to root. Google wants power-users to root. That and open-source are the only reasons it's built on Linux.
azyouthinkeyeiz said:
If you wanna be right, start your own company. Until then, learn how to follow the rules and agreements you sign up for. If you are going to break those rules, you're always not gonna like the company's answer.. Get over yourself.
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Do you want me to even retaliate with that response? I think i did a damn good job of nailing it on the head. You must have money to throw away and you must not care that much. The rest of us don't have money to throw away and what we do pay for we better damn well get it.
/end of story
The Jero said:
My phone was stolen last week & the replacement I got on Saturday already had 2.1 installed on it.
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Same here except mine wasnt stolen i bricked it.
Sprint called it a "Hardware Failure" and i called bull*hit under my breath.
Hey Everyone, Sorry for the long story, i know verizon is not the best sometimes, but this goes to show that they do try to make it right, and i belive they made it right for me. i figure i would share my story with you guys.
I have been with verizon for 9 months, how i got the bionic, was my droid x2 was bad got a replacement from verizon we'll it was doa, we'll went into a verizon store, told them what happend, they gave me a brand new droid x2, we'll i went online to look at my bill, we'll they changed my contract date without my knowledge and used me early upgrade, i called verizon and talked to a manager and explained since the store made a mistake, can i take it back and get different, he said yes, i went to the store we'll the store, told me no you are sol, and they was thinking it was funny, and so did the the store manager of that verizon store, so i called verizon and explained since they used my early upgrade date and changed my contract date with my knowledge, that if they let me take the droid x2 back to the store and get the bionic since i have went thru all this with that store and them doing this and thinking it was a joke, she said let me talk to a higher up manager and i will call you back she said about an hour, she called back 20 minutes later and said ok we can do this for you, and we will change your contract back to what it was before, so i paid $300 for the Bionic free overnight shipping and no fee's, plus $50 off my monthly bill.
But she told me i had to take it back to the store where this happend, we'll it was 30 minutes from my home 1 way, so an hour trip both way's i went to the store the next day to return i can live with out a phone for a day, so i go in the store again for a 2nd time and told them verizon customer service said, i am here to return this phone and i need proof of return with a manager signature, we'll they told me NO and starting laughing at me for the 2nd time, so i went to my car and called verizon again, and told them what happend, this time verizon told me to wait until i get my Bionic, so i get my Bionic and i take my 3rd trip out there and walked in there and told them i need the manager i waited 45 minutes for the manager, once again i told the manager, i am here to return this phone and i need proof of return with your signature, she told me no, and then she started calling verizon and saying you are wrong we wont take this back, and who ever told you this is wrong, and was laughing at me to my face.
so i go outside while my friend is in the store and they are all texting each other about this and laughing about this, we'll i got on the phone to a verizon customer service rep, explained what happend, and told him how they were telling me i am wrong, and was telling them that it is noted in my account, he put me on hold for 5 minutes.
best part of my day, he said put her on the phone so i handed her the phone and said here is verizon and they want to talk to her they were talking for 30 minutes and the next thing i know i have proof the phone had been returned and she was reading the serial number off to the verizon service rep. i d\dealt with this store for 3 days and countless hours, and alot of driving, but verizon made it right in my eye's by how the customer service rep on the phone handled it.
STAY AWAY FROM THE VERIZON WIRELESS STORE IN 1130 Levis Commons Boulevard, Perrysburg
so thats how i got my Bionic
but i love this phone!!!!! its the best, very fast everything works great as it should. and i am just in love with it lol
Killz86 said:
Atrocious ramblings of horrible grammar
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This post made my eyes vomit.
Grats on the bionic. Perhaps you can use it now to look up proper grammar and punctuation. Also, just fyi, "we'll" = "We Will" not "well".
Yes sorry i dont have good grammer at all i will admit it, i wont say i do, because that will be a lie.
and thank you for your honesty
Killz86 said:
Yes sorry i dont have good grammer at all i will admit it, i wont say i do, because that will be a lie.
and thank you for your honesty
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Great post and great example of "not blowing your top" in an extreme situation. You are to be congratulated and I sure hope you enjoy your new Bionic as much as I am enjoying mine!!
Well done!!!
Geezer Squid said:
Great post and great example of "not blowing your top" in an extreme situation. You are to be congratulated and I sure hope you enjoy your new Bionic as much as I am enjoying mine!!
Well done!!!
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Thank you
no reason for me to get mad, why make it wrose and make myself look like a jackass. they did it to them selfs already.
I already left a message for there District manager
Very nice post. It's nice to see some people still have patience.
If I had verizon store reps laughing at me while I tried doing something I told would work. I would have filed a formal complaint with Verizon and made sure it was on file. I don't tolerate that stuff.
Verizon has always done well by me when problems have popped up. I have gotten credits on my phone bill of $25 at least twice that I can remember.
I did found out the district manager's number and called and left a message and see if she calls back or not, if not i will being calling verizon and make sure i get it dealt with.
Killz86 said:
STAY AWAY FROM THE VERIZON WIRELESS STORE IN 1130 Levis Commons Boulevard, Perrysburg
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Yes, I would find a new store run by someone else. Win some/lose some. Glad they finally made it right.
Killz86 said:
I did found out the district manager's number and called and left a message and see if she calls back or not, if not i will being calling verizon and make sure i get it dealt with.
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If she has any shred of integrity she'll call back. Hope she does.
Out of curiosity, what was the reason the manager gave for refusing the return? If you were within your 14day WFG period, they can't refuse unless the device had been damaged in some way.
Also, and this is just FYI, there is nothing for the manager/Rep/anyone to sign to validate the return. Returning anything, either a case or phone or car charger, generates its own order number and is attached to the remarks in the account. The order number is also present on your reciept.
Sent from my DROID BIONIC using Tapatalk
A
Banggugyangu said:
This post made my eyes vomit.
Grats on the bionic. Perhaps you can use it now to look up proper grammar and punctuation. Also, just fyi, "we'll" = "We Will" not "well".
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You know what you self absorbed, self righteous know nothing foot in mouth bonehead of death?
English is not everyone's first language. If you have trouble reading posts, move along and buy yourself a 1st grade education....especially the helmet boy certified program where your brain learns to deduce what was meant based on comprehension and rudimentary deduction skills you obviously missed out on all because you were too busy peeing your pants and stealing 1% cartons of milk....mmmm K?
It's no wonder why there is so much estrogen in baby formula....it turns men into babies who expect via bigotry and prepubescent baby booboo passive aggressive character denigration based on a post by someone who obviously hasn't grammatical perfection yet has to put up with an English speaking twit who cannot afford a fellow member a modicum of latitude considering his sentence structure/syntax don't appear impeccible by your grandiose expectation(s) all because mommy forgot to hug you before tying your shoes...
Don't be a jerkoff.
Inform a mod if his posts offend you....need some patience, understanding and some much needed acceptance, you do.
Sent from my SCH-I510 using XDA App
Different phone, same predicament...
Each and every corporate retail location I've dealt with (be it csr, super or actual store gm) they are NOT obligated to accept a return or exchange "IF" said item (be it accessory or phone) has been ordered/purchased over the phone OR online...
Technically the Store does not want the added inventory and technically it is against the terms ajd conditions because as we all know...everything comes down to contracts, and what is exclusionary or inclusionary of which the return of said item falls directly under the aptly ambiguous return/exchange policy which, does NOT differentiate Verizon Wireless entities via the location of the point of sale...
So what does the brick and mortar say? This:
"If you look inside of your box...there is a return shipping label..." then they tell you:
"I can return it for you no problem....but all I'm going to do is out it back in the box, tape and ship it....but I won't return it here because the inventories do not match up," which smells like melted BS...
Sent from my SCH-I510 using XDA App
unremarked said:
Out of curiosity, what was the reason the manager gave for refusing the return? If you were within your 14day WFG period, they can't refuse unless the device had been damaged in some way.
Also, and this is just FYI, there is nothing for the manager/Rep/anyone to sign to validate the return. Returning anything, either a case or phone or car charger, generates its own order number and is attached to the remarks in the account. The order number is also present on your reciept.
Sent from my DROID BIONIC using Tapatalk
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Because she used my early upgrade and changed my contract with out my promission. and she was trying to cover it up, it was a replacement for the droid x2 and she never gave me the box/battery/back cover just the phone, but yet she used my early upgrade and changed my contract date.
SigmunDroid said:
Different phone, same predicament...
Each and every corporate retail location I've dealt with (be it csr, super or actual store gm) they are NOT obligated to accept a return or exchange "IF" said item (be it accessory or phone) has been ordered/purchased over the phone OR online...
Technically the Store does not want the added inventory and technically it is against the terms ajd conditions because as we all know...everything comes down to contracts, and what is exclusionary or inclusionary of which the return of said item falls directly under the aptly ambiguous return/exchange policy which, does NOT differentiate Verizon Wireless entities via the location of the point of sale...
So what does the brick and mortar say? This:
"If you look inside of your box...there is a return shipping label..." then they tell you:
"I can return it for you no problem....but all I'm going to do is out it back in the box, tape and ship it....but I won't return it here because the inventories do not match up," which smells like melted BS...
Sent from my SCH-I510 using XDA App
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The only thing that can't be returned to a corporate store is something purchased at an indirect location(i.e. authorized retailer). The reason for this is because you did not purchase the item from Verizon Wireless. You purchased this item from Joe Bob's Cellular Sales who purchased it from Verizon Wireless to sell the product and service to you.
Killz86 said:
Because she used my early upgrade and changed my contract with out my promission. and she was trying to cover it up, it was a replacement for the droid x2 and she never gave me the box/battery/back cover just the phone, but yet she used my early upgrade and changed my contract date.
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? This does not make sense. Btw, I'm not trying to defend her or anything, just trying to figure out what she was trying to do.
If you receive a replacement phone without a box/battery/backcover, then you have received a warranty replacement phone. Did you pay anything out of pocket for the replacement Droid X2? An early upgrade is exactly what it sounds like. You pay the 2yr pricing of the device, plus $20, and get it right then and there inside the store.
yes i got a received a warranty replacement phone from them in store, no out of pocket cost, but what she did was used my early upgrade and changed my contract date like stated when she did the replacement she changed my account with out my promission or knowledge, and i called verizon and spoke with them and explained to them and they said, the store made a mistake and you can exchange for what ever phone you want, and when i called there they said me no, that did not happen, they did nto use my early upgrade date or change my contract.
but verizon customer service said they did, and i belive verizon customer service over a verizon store any day.
Like i said, I was just curious about your situation because it doesn't make a whole lot of sense to me. But at the end of the day all that matters is someone took care of you and you have your shiny new phone.
Sent from my DROID BIONIC using Tapatalk
unremarked said:
The part you quoted was in response to the other guy, not you. I'm glad you know the difference because a lot of people don't. They just see big red on the outside and assume its all the same.
Anyway, I was just curious about your situation because it doesn't make a whole lot of sense to me. But at the end of the day all that matters is someone took care of you and you have your shiny new phone.
Sent from my DROID BIONIC using Tapatalk
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i add'd above i fixed my error. to explain it better i hopefully made it clearer
Yeah I generally have good luck calling Verizon CS. I broke my Incredible by throwing it on my driveway to prove to my buddy that it wouldn't break. Well it cracked the screen.
So I had a decision to make. 20 bucks for a new screen from ebay. Or 300 for a new Bionic. I chose the Bionic. Called Verizon 20 minutes later, told the rep EXACTLY what happened... And how much I had been drinking. And he told me he would wave the early upgrade fee for me considering my situation. Just wish Verizon would allow in store pickup. I have 2 Verizon corporate stores within a mile of my house. Could have had it Saturday but now I have to wait till tomorrow, possibly Wednesday!
And yes I know throwing my Incredible on the cement was a stupid idea. But I had a lot of Jagermeister in me!
I really wanted this phone but didn't have an upgrade and didn't want to open a new line.
Nice VZW store guy allowed me to open a "new line" with the Bionic and then transferred the phone to my "old line" account. He put in an IMEI or something for an old phone so I didn't require data. It was a family share plan.
I called VZW 2 days later and said I didn't need the second line. The lady on the phone said I can sell my "old feature phone" on ebay...
Took a little work and activation fee cost, but nice little workaround.
Went in yesterday to purchase my new Vivid (at the full price of $550, as I don't prefer contracts) and the sales guy walked me over to the accessories rack and asked me to pick out something. I thought to myself, "Well he's just trying to make a sale," so I said, "No, thanks."
He then said, "No, go ahead and pick out whatever you like and I'll take it off the price of the phone." I grabbed an external battery pack which can recharge the phone over micro USB, which was $40. He then asked if there was anything else and I thought to myself, "Really? How far do I want to press my luck?"
I had earlier noticed they sold Jawbone Jamboxes at this store. I really like them, think they're fine products. My boss has one and he's spoken well of it. So I said, "Well my boss has a Jambox and loves it, and I'd love to have one!", fully expecting him to say no but he just walked over and grabbed it!
I got $240 worth of free stuff with my purchase
good deal, they make a ton of money off phones and people being on contracts that they can always work with you on accessories. I worked at BBY mobile and we would throw around cases and screen protectors since they were peanuts vs. selling phones.
Haha, I still work for Best Buy Mobile. Good times here.
Good for you for getting a badass deal on the phone though, I wish we could do something like that here, since we make virtually nothing on selling a phone without a contract.
ifiweresolucky said:
Went in yesterday to purchase my new Vivid (at the full price of $550, as I don't prefer contracts) and the sales guy walked me over to the accessories rack and asked me to pick out something. I thought to myself, "Well he's just trying to make a sale," so I said, "No, thanks."
He then said, "No, go ahead and pick out whatever you like and I'll take it off the price of the phone." I grabbed an external battery pack which can recharge the phone over micro USB, which was $40. He then asked if there was anything else and I thought to myself, "Really? How far do I want to press my luck?"
I had earlier noticed they sold Jawbone Jamboxes at this store. I really like them, think they're fine products. My boss has one and he's spoken well of it. So I said, "Well my boss has a Jambox and loves it, and I'd love to have one!", fully expecting him to say no but he just walked over and grabbed it!
I got $240 worth of free stuff with my purchase
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Wow what store? (Location)
At the AT&T store by Flamingo and West Sunrise, they were less than enthusiastic to even talk to me. Once I mentioned that I was interested in buying the phone, without a contract extention.
i got a better deal..got the phone itself for $99..wasnt eligible for an upgrade untill april 2012.
sanroy24 said:
i got a better deal..got the phone itself for $99..wasnt eligible for an upgrade untill april 2012.
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That is a great deal. Better even than those offeredin store, to those eligible for an upgrade (as I am ). But I don't want to be shakled by a contract.
sanroy24 said:
i got a better deal..got the phone itself for $99..wasnt eligible for an upgrade untill april 2012.
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How were you able to get the phone at $99 and not being able to upgrade until April? I'm in the same position and I want the Vivid... now....
99 deal vivid
90110010119 said:
How were you able to get the phone at $99 and not being able to upgrade until April? I'm in the same position and I want the Vivid... now....
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Try talkin to a rep over the phone..i had bought 2 iphones doin the early upgrade, payin 399 each prior over the years...i politely told them that id switch over to verizon since i wasnt benifitin from ATT...next thing i kno is i am offered the phone for 99...try callin them up and make a request..works sometimes...GOODLUCK!
Even though sprint is not better business bureau accredited, I have filed a complaint with the BBB against sprint regarding the fact that they have knowledgeably put defective devices in the hands of consumers, and are not making a quick effort to remedy the situation, I have also stated that sprint wants to replace the devices with refurbished devices, which are valued at a lesser value then a brand new device, and still charge customers for the full price of the brand new device. I have also pointed out that they are stringing customers through the 14 day exchange period claiming it is the network, and then on the 15th day saying it is the device, and making it very difficult to exchange the devices. any way I am encouraging any one who has had issues with their device to file a complaint with the bbb against sprint, as sprint does respond to their complaints on there
Yesterday, after many chats and calls with Sprint, and 2 trips to 2 different stores, I was assured that my device is fine and that the towers in my area are to be fully functional by May 7. We'll see if my service improves. I have the option of getting refurb, which is complete bs. A brand new phone that may be defective and I can't get a brand new one because I'm past the 14 days. So yeah, I'm with you on this if things don't improve in 3-4 days.
OP. The first device I've received had a completely black pixel in the top right. I exchanged it and got a new phone with a SCRATCH under the glass and a red pixel (which I'm guessing is dead). On my third trip the guy was reluctant to hand me a new HTC One, but when I got it, it had another completely black pixel. I completely agree that sprint is knowingly dishing out defective devices to people. I'll try and figure out how to file a complaint with them. Thanks OP
Sent from my 831C using Tapatalk
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
dogcmp6 said:
please do, the more people who complain to the bbb the better, Im also planning to email sprint the laws regarding knowingly selling defective devices
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Hard to prove stupidity.
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
I agree with your anger. I have never wanted to switch carriers in the 5 years with Sprint until now. I wish I had not have sold my gs3 when I got my m8. I would go back to that and sell this one. I still might. It may be the towers for me, that is yet to be seen, but the utter lack of service over this is the frustrating part. I shouldn't get a refurb for a brand new defective device. "That's Sprint policy" though. Lameness.
Yeah, once I have my replacement I will be submitting a complaint to the attorney general of Illinois about the issue too, and encourage others to take part in that step too...also I can see by the increase in complaints to sprint on BBB's website that a good amount of people are seeing this thread and submitting complaints...ive been stuck on a Samsung replenish which is my back up phone for 4 days...also the serial on my defective m8 is HT441SF....
limpiador31 said:
Count me in on this. Not a happy camper. Two weeks of "it's the towers in your area", an hour + with three levels of tech support from my landline and finally a second trip to a store where a technician actually tested the device and entered an eTicket on my accounting noting my M8 was defective and needed to be replaced.
No TEP? $75 bucks to replace the phone through Sprint or screw around for a few weeks dealing directly with HTC. Why should I have to pay for a defective product that never worked well and progressively deteriorated into a worthless brick? I can't get calls from my customers or email in the field and this is not good for business so I'm desperate. Even though furious at the prospect of paying $75 dollars for a 4 week old phone that didn't work through no fault of my own, for expediency I begrudgingly went ahead and set up getting a replacement. Damn, what a scam!
After it all gets set up and entered into the computer, then the guy tells me they are on backorder and it will be 5 to 7 days before they ship.
I just about lost it but attempted to maintain some degree of civility while expressing my displeasure with this policy, their crap customer service that could care less and that my intention was to contact the BBB and possibly the Attorney General regarding this whole debacle. I know the guy I was speaking to was just doing his job and probably hears a lot of this but his one saving grace was asking me if I still had my old phone.
After confirming they weren't going to bone me an activation fee for bringing my old phone back online and not for the replacement M8 whenever I get it, I am now back on my three year old HTC Evo 4G but at least I can make and receive calls, get texts and have some degree of mobile data connectivity and can get email away from WiFi. In the post-contact texts from Sprint asking about my satisfaction with the recent call, I let them know this was robbery and that I would never recommend anyone ever choose Sprint.
I think I can put TEP on my replacement and trust me, if it doesn't work as expected I'll utilize it to the max and if still not satisfied, feel like this is sufficient grounds to break my contract and go somewhere else. It took days to get my M8 setup just the way I wanted it and I absolutely love it. Too bad I can't use it. :crying:
--Elisabeth
ps
FA43KSF... serial number
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Mine starts with fa43 also maybe I need to return it I just got it
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What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
mswlogo said:
What is the worst thing about this is how Sprint is handling it.
Not that broken/defective devices exist or broken towers.
Just that they could give crap about you as a loyal customer.
They treat you like dirt. And they wonder why customers treat them like dirt back.
It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.
I would have been more content keeping my old M7 phone.
It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.
And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.
It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.
Man did that piss me off to start.
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Sorry, but the fact that you got a stylus for a phone, that clearly doesn't need one, is hilarious to me.
Sent from my 831C using Tapatalk
The lady I ordered from tried to upsell that stuff to me too. She wouldn't take no for an answer and actually asked me if it was a money issue as to why I didn't want the tablet. I was so irritated that I yelled.
And that's why I only order from their website. No hassle and you get the same results.
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fr0st420 said:
And that's why I only order from their website. No hassle and you get the same results.
Sent from my 831C using Tapatalk
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Because I have a SERO 500 plan (two of them) that's not an option. It's part of the dues you pay for having that plan.
I'd be long gone if not for the SERO 500 plan. No way I'd pay regular price for this network and customer service. It's getting close to not being worth the savings as is.
I agree with you. I have 2 sero plans as well, if not then I would be long gone too.
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
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fr0st420 said:
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol
4/21-5/20
Anytime 62M/1500
Text 613/Unl
3G Data 94532KB/Unl
4G Data 4242870KB/Unl
Sent from my 831C using Tapatalk
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Click to collapse
I'm lucky if I get 0.5 mb.
My sprint horror story continues...was told on Wednesday of last week that my new phone would be there in two business days, got told yesterday (Monday) that it would be here by today...go to the store thinking I would pick it up today, and my phones not there, the manager pulls up the tracking and says it hasn't even shipped yet, keeps me there for an hour and a half well he talks to his other store people about who to call at the warehouse, instead of calling the warehouse like he would do if he had any freaking common sense
I'm not having any issues. Sorry to hear all of you guys, hope that I never fall on that situation.
Sent from my 831C using XDA Premium 4 mobile app
What's the defect about? I ordered my m8 off contract for 250 thru htcchampions.
**Warning** Kind of a long read but I'm curious to other peoples thoughts.
Wanted to share my experience today. I went into a Corporate AT&T store planning on upgrading to a 32GB MB Nexus 6 on the Next program. I'm good with it being carrier locked and I'll just remove the AT&T bloatware. I was excited that they had them in stock, however I noticed that the retail price was for $682.99 instead of $649 like Google has it for. I asked the rep and he was surprised and looked it up. I told him that other carriers were selling it for $649 also, and he verified it but couldn't explain it and mentioned that they can't match it either. I asked why do I want to pay like $30 more for it to be carrier locked and have bloatware installed (okay with it but not gonna pay for it).
At home, I called 611 to see if they would match it and see if they knew why. The first rep basically said that was the way it was and didn't really seem interested. The second time I called (I know now maybe I'm crazy but didn't think its right), I asked for their loyalty department cause I know they have more power. The guy there said he was being told that its not ATT but the Manufacture that is dictating the price. I told him that Motorola has it for $649 on their website and it doesn't make sense that they are letting everyone else sell it for one price and making AT&T sell it higher. Told them that I may change carriers if AT&T thinks that its good business practice to charge more then everyone else.
I want to point out that:
1. I was never rude or demanded anything. Just told them that I hope it gets pushed up and corrected.
2. Realize that this is a first world problem and I could just go purchase it from Google or somewhere else but I feel its the principle. Its not right to charge like $30 more and add to the fact that I would have paid higher taxes.
3. They still ended up not matching the price but did offer me a $50 discount off the contract price but told them I didn't want a contract.
The extra cost is for the high quality paint used for the death star logo on the back. (The one that comes off if you stare at it hard enough.)
Actually, I didn't mind the extra 30 for one simple reason: it didn't require waiting 6 to 20 weeks for moto to get stock and ship.
Sent from my Nexus 6 using Tapatalk
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
You know what? I just bought a Nexus 6 from AT&T web ordering and I knew it was $30 more than everyone else, but you know what?! AT&T has them in stock and nobody else does!! Get over it. If you don't like it wait until Google has them on their site and then wait some more until they really have it and can send it to you! I had no problem getting mine from AT&T and I really didn't care that it has their logo on it!
ILuvRice said:
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
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Do you going to leave a service because they charge 30 bucks for a device no one got in stock? Sound like a great business strategy for me... They know they can provide it today while others can in weeks. I will advice you go back
Appreciate the feed back. I realize that's it only like 30 bucks but there is also the added cost of paying taxes on 682 instead of 649. Not outrageous but still there. I doubt they are charging higher because they know they have them in stock. Especially when they are late to the game. They had to send their initial batch back. I wonder if this is fair to be who don't realize they are paying more. I noticed the price difference and accept the added cost, I'm okay with it but it's not fair to an unsuspecting customer.
Complain about it on at&t's Facebook page. The first person that contacts you probably won't be alot of help. They will eventually have someone else contact you. This person can help you. They gave me a $100 bill credit. I could have paid the balance of $582.99 plus tax but I chose to do the next 12 plan. So I paid $682.99 in order to do next and the $100 came off my monthly bill.
Well to update. I ended up going back and getting it. Really wanted to check it out and decided it was worth to walk out with it now. I hope its corrected still though. Now to run it through its paces before the 14 days are up. Like it so far. It is my first nexus device.
Mine was 249.99 with the 2 year contract.
$249.99 + $25 per month extra for 24 months = $849.99 + tax and upgrade / activation fees.
Best buy has the at&t n6 for 649 but the sprint n6 is 699 dosent make sense
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That's interesting, on Sprints website its 648.