[Q] Can't install and update Apps after mango update - HD7 Q&A, Help & Troubleshooting

I am using a factory unlocked HTC HD7 for international operators. Recently, I updated my phone to Mango. Before Mango, every thing was well. But now, I can't update and install Apps from marketplace over wifi . updates procceed till 50% and goes back. The error says: "my connection is too slow or update your device by zune and retry. My phone is up-to-date on Zune software. I cant even install apps thru Zune software via cable. I have been doing almost everything mentioned on forums like these for the last couple of weeks with no result. Could someone please please help me to resolve this issue???
Thank you

yasiru3012 said:
I am using a factory unlocked HTC HD7 for international operators. Recently, I updated my phone to Mango. Before Mango, every thing was well. But now, I can't update and install Apps from marketplace over wifi . updates procceed till 50% and goes back. The error says: "my connection is too slow or update your device by zune and retry. My phone is up-to-date on Zune software. I cant even install apps thru Zune software via cable. I have been doing almost everything mentioned on forums like these for the last couple of weeks with no result. Could someone please please help me to resolve this issue???
Thank you
Click to expand...
Click to collapse
Check Cellular settings and turn them off while using wifi.
Download a bandwidth checking App from market place and check wht bandwidth ur mobile is getting.

Thank you for replying
I keep my cellular setting always off. The problem is i am unable to download any app from marketplace. Neither over wifi nor thru Zune software.

yasiru3012 said:
Thank you for replying
I keep my cellular setting always off. The problem is i am unable to download any app from marketplace. Neither over wifi nor thru Zune software.
Click to expand...
Click to collapse
Well Since You are on Mango, Soft Reset ur phone from Settings and check again.
Please backup ur data first

Did you mean hard reset?? I have done a hard reset from settings>about but still no change. It goes to 50% then displays "Attention Required. Tap here" and when i tap another message displays "There's a problem installing the application. Tap and hold the application, then tap retry. If this issue continues, try updating your device by Zune and try again." I have even restored my phone to a restore point available in Zune, but unfortunately it's a post mango restore point. I don't have a backup of pre-mango restore point

Related

can't get official update from 7008- 7392

hi there..
i have installed 7004ROM and unlocked it with chevron n then deployed touch explorer, and copied custclear.provxml...
and ts unlocked now....
and i have updated it to 7008 ROM..
but i can not get any further update
basiclly i was using nodo update , unlocked 7392 ROM, but by mistake downgraded it to 7004, but now can not get any update through zune after 7008, so need help, as i m trying to nstall 7720 mango update..
plz help me out.....
i will b very thank ful, plus i have searched the post, no one had this issue before, so any help will b great..
with regards..
Dr. Jahanzeb
im using htc hd7, with windows 7 x64,
i have installed sdk, net framework. 4, and im using 4.7 zune.
so any help
The updates have been taken offline for the Mango release, apparently.
Have the same problem. Flashed to stock to change language with registry editor, updated to 7008, and now it says my phone is up to date...should i wait, or is there anything to do to fix it ?
Ok, my problem is fixed now - found a solution:
1. Start Zune
2. Turn off Data connection and Wifi on the Phone
3. Connect the Phone with the PC (USB)
4. Start the update search in Zune
5. About 3 seconds later, disconnect your PC from the internet (Turn WLAN off).
6. Zune finds Update.
7. Connect to the internet again and press the update button.
Worked for me at the 3rd attempt. Hope it will help you as well mate.
Irrdial said:
Have the same problem. Flashed to stock to change language with registry editor, updated to 7008, and now it says my phone is up to date...should i wait, or is there anything to do to fix it ?
Ok, my problem is fixed now - found a solution:
1. Start Zune
2. Turn off Data connection and Wifi on the Phone
3. Connect the Phone with the PC (USB)
4. Start the update search in Zune
5. About 3 seconds later, disconnect your PC from the internet (Turn WLAN off).
6. Zune finds Update.
7. Connect to the internet again and press the update button.
Worked for me at the 3rd attempt. Hope it will help you as well mate.
Click to expand...
Click to collapse
I did the exact same thing yesterday and everything seemed to have worked like a charm. Some time afterwards it turned out that my firmware wasn't updated. It's still the one that came with the stock ROM I flashed. What about your firmware? Is it the Mango one or older?
At first it went from 7008 to 7392. Then i did this gain and got strange 7403. Having 7403 i didn't need to do this trick as Zune found an update for me and upgraded my phone to 7720 - so after two tries with the trick, and one normal update i got mango. Wonder why is this happening. Will check the firmware in a minute and post it here.
Ok, checked it and asked my friend who had the same problem - it seems that "forcing" the update leave us with old firmware. Fixed it by flashing it again with this official Mango ROM:
http://forum.xda-developers.com/showthread.php?t=1254540
Now everything works great.
iwas have same problem yesterday .. but when tried those steps:
1* close zune >>>
2* look at following pictures
3*
4*
5* and then open zune and try 2 update ^_^
ihope it work with u
note :
it will better to flash .7004 rom and then start to update ...

Force mango software update via zune

Ok, If like me you should have your Mango update official through Zune and you haven't there's a way to force Zune to update your Windows Phone 7 Device.
This worked for me on my HD7.
What you need to do
1) Connect your Windows Phone to Zune.
2) Make sure your defiantly connected via USB.
3) Navigate to the settings and then to phone settings.
4)Click the update button. (Zune will now check for updates for your phone)
5) After a COUPLE of SECONDS when Zune still says "checking for update", quickly disconnect from your internet connection. Disconnect whilst Zune is still checking for updates.
6) You will either get a connection error, or you will get a message saying there is an update available for your device. If may take a few times of connecting and disconnecting but you will get the update available message.
7)After receiving the Update Available message, connect back to your internet and click update.
8) Complete the update process. This could take up too 50mins depending on your internet connection.
9) BOOOM. Hello MANGO! =)
One thing to add that I've been reading from folks; if you have 7008, 7390, or 7392, you will get OS upgrade 7403 1st, then it rolls into 7720.68..which is Mango...DO NOT DISCONNECT YOUR PHONE AFTER 7403!!!
Do this works if I'm in RTM 7720? I red somewhere that the oficial update have ICS, it's true?
well, i've tried this trick, but, it doesn't work......
and, i only got an error
it worked
Dude... It worked.... awesome... installing right now. tried first it showed update then in the middle it closed cause Zune was updating at the same time. So had to complete zune update first, then tried again and again and again... 6th try it showed again and now in the middle of update 7.5..
thanks mate
Works a treat - but what about firmware
Hey, just updated it and Mango is working a treat. However a few of the live tiles are broken now...most notably the music and video tile for Zune.
Do you know off hand if forcing also installs firmware? I'm on HTC HD7
Cheers!
Can someone who has tried this please tell me if it actually gives the carrier update or the general unlocked phone one?
Oww Yeah!! Thanks! Work!! :O
HTC HD7 in Brazil
Took 3 attempts, but it worked on that 3rd try...
Awesome...
Wow....its working fine for me.....but it took somuch time to get the update available message....i have tried more than 30times.....finally i got the update...
my mobile.................... network unlocked T-Mobile US version....using in Tata docomo network in INDIA....
Thanks for the idea....
cheers
Sweet ! Worked for me on the first try Thanks a lot !
For those who haven't completed this yet, keep trying, it will work, as for network branded im not all to sure. But im sure if there is an carrier update version available,. you will also get it via this method. I cant imagine you will install the unlocked version if you have carrier locked device.
If this method worked for you, please thank me by pressing the thanks button =)
aghhh!!!
DanielT3235 said:
For those who haven't completed this yet, keep trying, it will work, as for network branded im not all to sure. But im sure if there is an carrier update version available,. you will also get it via this method. I cant imagine you will install the unlocked version if you have carrier locked device.
If this method worked for you, please thank me by pressing the thanks button =)
Click to expand...
Click to collapse
I'll never buy a Mac again.
Having a complete and utter ***** of a time waiting for, then updating Parallels, then extending my virtual disk, etc., etc., just to install this update.
Update: Some time later, after extending the virtual disk (Parallels), re-installing a bunch of stuff, etc., etc., the update is downloading. All of this is to say that you can follow the forced update procedure using a Mac and Parallels. I probably could have done it using W7Phone Connector and the wireless toggle method, but I live the hard way.
[Just make sure your SIM card is actually IN the phone ... and] [C]lick "Yes" when Parallels asks you whether you'd like to continue the USB device settings in your virtual machine; i.e., when your phone automatically restarts, Parallels won't automatically assign its USB connection to your virtual machine unless you've already set it up to automatically assign the connection to XP/7.
Just tried this for my HTC Trophy I had the and it worked after 10 times...
Just to let you know... Patience is a must I noticed... I found it play up when I moved to different usb port that worked straight away
Worked perfectly for me first time..
Waited about a second before flicking off the wireless on my laptop.
Had to do it 4 times to update Zune and then get all WP7 updates but it was all pretty painless..
WP7 Mango on Telstra in Australia working nicely.. Haven't found anything that doesn't work so far!
Worked perfectly for me... Telstra HD7. Thanks for the tip!!
Holy Crap!
Worked first time for me too. On telstra HD7
Been trying this for my dad's HD7S, but I'm not getting either connection error nor update available. Just get phone is up to date (NoDo). Any suggestions?
I'll keep trying in the meantime.
Hi
I have a HD7 with software version 7.0(7032) i disconnect and all i get is the checking for updates and then get told my phone is up to date (current software 7.0(7032) I do not get any error, am i doing something wrong?
I have an HD7S, When I did this i was on 7390. It updated me to 7392??? Shoulnd't it have gone to 7403 1st, then Mango??? Do i need to rollback and try again???

[Q] How to register my phone to install .xap files on the computer

Hello all.
this problem has been driving me bonkers.
i've been trying to register my phone so i can finally upload and install other apps onto my htc hd7.
Steps i do:
1.) Open the Windows Phone Developer Registration
2.) Enter my Windows Live ID and Password
3.) Wait.
After a while, it will say "Connecting to phone....." then an error message saying "Unable to connect to phone. Please check that the Zune software is running and that the Zune's sync partnership with your phone has been established." pops out.
I already have Zune running.
i already updated the SDK to 7.1
I already tried "Forgetting" the phone on Zune and reestablishing a connection.
none seem to work.
please help.
(and yes. i have tried googling every possible solution to this problem. none seem to work. even resetting.)

[Q] Software update failed

Hey all,
I just got a notification on PC companion that a new update was available. "Jolly good!" I thought, and without hesitation, I clicked "update". Alas, that turned out to be a bad idea. My PC gave me an error: " An error has occurred and the phone / tablet software update was aborted. Click retry to restart the phone / tablet software.". I clicked retry, followed the steps presented to me, but got the same exact result on the second and the third try. When I try to start my phone now, it says "software update failed, please connect to you computer" or something of the sorts. Has anyone run into the same issue? And if so, have you managed to fix it?
The phone is a Dutch T-mobile branded version.
edit: I'm ashamed to admit I hadn't properly searched around, and thus I didn't know the update service existed. Currently, I'm trying to replicate the success this post spawned. Will report back with results.
update: no luck yet. The update service has been stuck on this position for about 20 minutes now. Not good. Any ideas?
2nd update: failure. I get this screen. Again, any ideas?
3rd update: When I plug the phone into a wall charger, it goes into a loop of completely off -> red led -> sony logo -> "software update failed, make sure the phone is connected to the computer and try again." -> repeat. This means I'm probably just discharging it at the moment. I have no idea what the current battery level is, because it wont start to a single screen showing it. I cant be sure it's above 50% like this.
Thank you in advance.
StLouis said:
Hey all,
I just got a notification on PC companion that a new update was available. "Jolly good!" I thought, and without hesitation, I clicked "update". Alas, that turned out to be a bad idea. My PC gave me an error: " An error has occurred and the phone / tablet software update was aborted. Click retry to restart the phone / tablet software.". I clicked retry, followed the steps presented to me, but got the same exact result on the second and the third try. When I try to start my phone now, it says "software update failed, please connect to you computer" or something of the sorts. Has anyone run into the same issue? And if so, have you managed to fix it?
The phone is a Dutch T-mobile branded version (C6903).
Thank you in advance.
Click to expand...
Click to collapse
I get the same issue when i tried to update OTA to the .593 O2 UK branded firmware. I am rooted though (but still locked bootloader) so just assumed that was the problem but perhaps not.
Anyone any ideas?
Try with Sony update service.
Sent from my C6603 using xda premium
I'm ashamed to admit I hadn't properly searched around, and thus I didn't know the update service existed. Currently, I'm trying to replicate the success this post spawned. Will report back with results.
update: no luck yet. The update service has been stuck on this position for about 20 minutes now. Not good. Any ideas?
2nd update: failure. I get this screen. Again, any ideas?
3rd update: When I plug the phone into a wall charger, it goes into a loop of completely off -> red led -> sony logo -> "software update failed, make sure the phone is connected to the computer and try again." -> repeat. This means I'm probably just discharging it at the moment. I have no idea what the current battery level is, because it wont start to a single screen showing it. I cant be sure it's above 50% like this.
Use flashtool and flash your phone, http://forum.xda-developers.com/showthread.php?t=2464389
Sent from my C6603 using xda premium
It turned out to be a driver problem; fixed by using another computer. For some more details, see this thread.
This thread can be closed.
Thread closed as described above

Playstore doesn't download or update any application

I have the B162 update running on my P10 and whenever I try to download an app from Playstore, it shows downloading, but nothing gets downloaded. So I did a hard reset and everything seems to fine. But only for a few days, again I can't download or update anything.
What can be the reason for this?
have you tried with 4G connection ? wifi connection ?
this morning, I couldn't get any app via 4G, I've switched to wifi and magic ! the apps got installed.
ch-vox said:
have you tried with 4G connection ? wifi connection ?
this morning, I couldn't get any app via 4G, I've switched to wifi and magic ! the apps got installed.
Click to expand...
Click to collapse
I tried with both and didn't work. But I found that when you keep the phone standby, apps will be downloaded/updated at random times.
Same for me.
If I reboot the phone, download starts immediately.
here is a troubleshooting tutorial from Google :
https://support.google.com/googleplay/troubleshooter/6241347
Solutions :
Make sure you have an Internet or mobile data connection. Then, restart your device.
Update time and date
Clear cache and data
Reinstall playstore updates
Install system updates
Make sure Download Manager is turned on
Check your device's available storage
ch-vox said:
here is a troubleshooting tutorial from Google :
https://support.google.com/googleplay/troubleshooter/6241347
Solutions :
Make sure you have an Internet or mobile data connection. Then, restart your device.
Update time and date
Clear cache and data
Reinstall playstore updates
Install system updates
Make sure Download Manager is turned on
Check your device's available storage
Click to expand...
Click to collapse
The first time when I cleared cache and data, applications started to download. But sometime after, it again came back to the previous scenario. Then I followed all the instructions again, but still no luck.
Waiting for a reply from Huawei now.
samithax said:
The first time when I cleared cache and data, applications started to download. But sometime after, it again came back to the previous scenario. Then I followed all the instructions again, but still no luck.
Waiting for a reply from Huawei now.
Click to expand...
Click to collapse
I downgraded Google Play and re-updated. Now working, but I hope we will not end up again in the same situation.
pantweb said:
I downgraded Google Play and re-updated. Now working, but I hope we will not end up again in the same situation.
Click to expand...
Click to collapse
I too downgraded the play store, but no luck for me. Even the Huawei support is asking me to do a factory reset again. So frustrated now.
After update to B162 I am having problems with not being able to update or install new apps - a reboot seems to have fixed it - For now.
Same here, cant download new apps.
Been seeing the same since i got the 162 update on my P10 Plus, reboot gets it going again but definitely something to do with 162 update.
Getting same issue as well is it worth factory reset or maybe I should take back to network carrier my contract is with?
Troysonkay said:
Getting same issue as well is it worth factory reset or maybe I should take back to network carrier my contract is with?
Click to expand...
Click to collapse
Doing a factory reset will only solve your problem temporarily. So better to wait for a fix from Huawei. They'll release one soon.
I'm on the same f/w, but have no problem downloading through wifi or 3G network.
Have they released an official statement regarding the issue?
samithax said:
Doing a factory reset will only solve your problem temporarily. So better to wait for a fix from Huawei. They'll release one soon.
Click to expand...
Click to collapse
Yup. Got this too on the B163 update for my L29.
Getting same issue as well
I don't know how this happened, but mine started to download again as usual. The only change I did was changing my theme. Strange right?
Troysonkay said:
Have they released an official statement regarding the issue?
Click to expand...
Click to collapse
No they haven't I guess. But there are many people who report this issue now. So Huawei must take an action immediately.
Same problem here since the 151 update. Huawei, this is not cool. Besides, I'm having a lot of syncing issues.

Categories

Resources