[Q] Note stops working randomly - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

Hello Everyone,
I have just bought a Galaxy Note. Whilst I love the phone I am having serious problems. The phone stops functioning randomly (10-20 minutes). What I mean by stop working is that I cannot send or receive SMS or make phone calls. The phone shows full signals.
To make the phone work again I need to take out the battery and re-insert. This is driving me crazy. Details of the phone are given below:
Baseband Version: N7000XXKK5
Kernel Version: 2.6.35.7-N7000XXKK9-CL725676
Build number: GINGERBREAD.XXKK9
Any help would be highly appreciated.

have you tampered with anything?
custom rom, rooted etc ?
if so, go to the appropriate thread and discuss about it.
if not, then you should probably use your warranty and request another device.
I feel like crap when i hear about new devices that are problematic.

Device Misbehaving
Hi,
Thanks for the reply, no I haven't tempered with anything when this issue arose. Since then I have tried to flash a stock rom but to no avail.
PS: The retailer from where I bought the phone from is not offering me any warranty! And I too am feeling like crap now with a $800 device in my hand that is almost useless.
Please help

What network? 2g or 3g? What is the signal strength?

Me too having same issues. The phone just freeze intermittently. Whenever I use the phone, I am in constant worry that it may freeze any time.
I am going to take it to the service center and going to ask for replacement. let's see what happens.

Unresponsive Note
Hi,
I am using a 2G GSM Network with GPRS for data.
Help

I returned my Note and got a S2 instead... Now will replace it when something more decent comes out!

Related

Please help

Hi all,
This is my 1st Android phone (Samsung Galaxy S) its 5 days old and seems to have a problem.
When I surf the net through my wifi connection at home after 10>20 mins of use its freezes, vibrates then crashes back to my home screen. Once at home screen it then vibrates 3 more times.
Its not rooted or running any additional software.
I've reset it 3 times to see if this helps but it doesnt.
Today I phoned Samsung support (uk) and they said it sounds like a software issue and they asked me to takes it to car phone warehouse so they could check it over.
I dropped into cpw house and explained my problems and they said they would re flash the firmware. 1 hour later I picked the phone up and went back home.
When i got home I checked the phone over to discover they had down graded it from 2.2 to 2.1.
I surfed the net for abit over my wifi connection and didnt seem to have any issues but the gremlins got the better of me and I decided to upgrade the firmware through Kies to version 2.2.
The way I see it I purchased 2.2 Froyo not 2.1 Eclair.
Since updating to 2.2 I'm back to having issues with wifi where it freezes, vibrates then crashes to home screen and vibrates 3 more times.
Please can someone help because I'm not sure if this is a hardware issue or software.
Thx in advance !!
hi
you need to understand one thing
The Phone is on carers software, and by that it is meant to do whatever
carer decided it to do....
Without Rooting your phone ( what is breaching of your warranty)
De branding it ( in most of the cases)
And Un locking it.
there is not much you can do other than referring to the Carphone warehouse once again, for a WORKING software for your phone.
You can see witch Froyo Base/Breed you have in system informations
and then look for the answers for that specific Base/ Breed
But if you decide to Root your phone then tutorials for that are hire just google for it, its really easy, if you know what are you doing
best luck
xiadz
Thx for your reply xiadz.
Please let me extend..
The phone does not and wasn't purchased from the car phone ware house.
I purchased it from a local add. It was an upgrade and the previous owner was happy with his Iphone so I decided to purchase it from him (unopened and in the box) It is unlocked to any carrier and I have tried 3 different simm cards in it so it doesnt require unlocking.
Ive looked into the rooting and lag fixes but this didnt fix my problem.
I appreciate your help thou

[Q] Fed up with Galaxy Ace

Hi Team,
I have heard lot about this forum and hope to get some gud suggestions from you guys.
I bought my Samsung Galaxy ace GT-S5830 with android 2.3.6 Gingerbread OS 6 months back but slowly I started facing few problems when my friends noticed and told me that your phone sometimes says switch off.
I also realized that sometimes even if the airtel network is there still i get an error message that mobile network not available I had to switch off the phone to get it normal.
Again people text me but it goes on pending and gets delivered after hours. I showed this problem to the service center they flashed my mobile but the problem persist I also tried changing my sim card but still all in vain. Now i am literally fed up with this phone.
Please assist me I dont know wat to do :crying:
Note: The phone is not rooted.
Thank you
err, are you sure this is because of the phone..? not the network..? because i never face any of the problems you mention..
may be you should try flashing stock rom with newest baseband for your region, find it on sammobile..
musf said:
err, are you sure this is because of the phone..? not the network..? because i never face any of the problems you mention..
may be you should try flashing stock rom with newest baseband for your region, find it on sammobile..
Click to expand...
Click to collapse
He said the service centre guys reflashed the rom. but agree that the sms thing could be network problem.
Faulty battery/pins (Switch offs)
Faulty hardware (Antenna?)
That's all I can identify.
Hi Guys !!!
Thanks for sharing your views
@demiorkan
The mobile automatically does not gets switched off but i need to do it manually as it keeps on prompting the error message "Mobile network not available" though I can see full network on my mobile.
I would really appreciate if I get any suggestions from your side.
Let me know if any more information is required.
If you dont mind you could try flashing another stock rom and see if that works out. If it did not, then it's probably a hardware problem OR the network (as mentioned). Try your SIM card on another phone as well, that should prove if there is problem with the network or not.
Mostly it might be a firmware problem. Service center might not have flashed a new firmware but simply wiped and gave back. (can't be sure on that). So I recommend on using ODIN and flash new firmware. Google is your best friend on this.
Secondly about the network, Turn on flight mode once and turn it off, you'll get the signal. You can even do some debugging by going to the testing menu (*#*#4636#*#*) and toggle the radio and the preferred connection type and stuff. But if the place where you are is such that you get low signal, then don't try any things on phone as it's ultimately the network problem. Trust Me, the place where I stay, I rarely get proper reception and Even I'm on the same network. Flight Mode trick saves the unnecessary reboot.

[Q] 4G LTE Issue

Hello everyone,
I have an AT&T branded HTC One that I received about 2 weeks ago. I haven't noticed until yesterday and today, but I am having some issues with LTE and was hoping someone could help, or point me in the appropriate direction. =)
Basically, about 2-3 times per day I lose the ability to load any apps or web pages that rely on an internet connection until I reboot the device. I don't have this issue on WiFi, only when my phone is connected via LTE (possibly HSPA+, but not tested). I have full signal during these times, and have received text messages and phone calls during these times, but completely lose the ability to get online.
Does anyone have any ideas? Is anyone else experiencing something similar? Again, when I reboot the phone is flawless and works just as fast as it did before. It's very frustrating.
Device: HTC One 32GB (US AT&T Branded)
First part of serial: HT34GW
Android Version: 4.1.2
Software Number: 1.26.502.10 (No updates available)
Kernel Version: 3.4.10
This phone is completely stock, locked, not rooted, unmodified original android. I had an HTC One prior to having this phone that was rooted and was running an international ROM, I didn't experience this issue with that device, but it could be because I was running a later version of the phone's software.
Long story short, I don't want to flash a custom ROM, only to find out the phone is defective and have to return it to HTC. Plus, I've been waiting patiently for s-off anyways so I can have a pseudo-developer edition phone. So I'd rather not flash anything unless you guys think it's a must.
Thanks,
RPelham
Bump.
Sent from my HTC One using xda app-developers app
Bump
Sent from my HTC One using xda app-developers app
Call up AT&T and see if they are having problems. It could be that. I am sure if there was a known problem with LTE on the One there would be a post about it on here. Did you try searching at all and seeing if anyone else is having problems. If you have only had the phone for a few weeks and are not unlocked/rooted bring it in and tell them to fix it for you.
RPelham said:
Hello everyone,
I have an AT&T branded HTC One that I received about 2 weeks ago. I haven't noticed until yesterday and today, but I am having some issues with LTE and was hoping someone could help, or point me in the appropriate direction. =)
Basically, about 2-3 times per day I lose the ability to load any apps or web pages that rely on an internet connection until I reboot the device. I don't have this issue on WiFi, only when my phone is connected via LTE (possibly HSPA+, but not tested). I have full signal during these times, and have received text messages and phone calls during these times, but completely lose the ability to get online.
Does anyone have any ideas? Is anyone else experiencing something similar? Again, when I reboot the phone is flawless and works just as fast as it did before. It's very frustrating.
Device: HTC One 32GB (US AT&T Branded)
First part of serial: HT34GW
Android Version: 4.1.2
Software Number: 1.26.502.10 (No updates available)
Kernel Version: 3.4.10
This phone is completely stock, locked, not rooted, unmodified original android. I had an HTC One prior to having this phone that was rooted and was running an international ROM, I didn't experience this issue with that device, but it could be because I was running a later version of the phone's software.
Long story short, I don't want to flash a custom ROM, only to find out the phone is defective and have to return it to HTC. Plus, I've been waiting patiently for s-off anyways so I can have a pseudo-developer edition phone. So I'd rather not flash anything unless you guys think it's a must.
Thanks,
RPelham
Click to expand...
Click to collapse
I'm not sure what issue you're trying to convey. I've noticed that when I'm on a call, my LTE connection will disconnect and I will be left with only 4G/HSPA+. I've also noticed that it can take a few seconds to several minutes after the conculsion of a call before the LTE connection will be restored. I've noticed this on stock ROMs as well as custom ROMs. Are you saying that for a long period of time(until you reboot) after you take a call, you're not able to access the internet via cellular connection?
This seems to be a design intent by HTC on the device or AT&T as far as network connections go. This is likewise happening on my AT&T branded Samsung Galaxy S4(stock/not-stock). That in mind, I'm leaning towards this being an AT&T thing.
unremarked said:
I'm not sure what issue you're trying to convey. I've noticed that when I'm on a call, my LTE connection will disconnect and I will be left with only 4G/HSPA+. I've also noticed that it can take a few seconds to several minutes after the conculsion of a call before the LTE connection will be restored. I've noticed this on stock ROMs as well as custom ROMs. Are you saying that for a long period of time(until you reboot) after you take a call, you're not able to access the internet via cellular connection?
This seems to be a design intent by HTC on the device or AT&T as far as network connections go. This is likewise happening on my AT&T branded Samsung Galaxy S4(stock/not-stock). That in mind, I'm leaning towards this being an AT&T thing.
Click to expand...
Click to collapse
LTE does not support voice calls on most countries. What happens is that when you receive a call your connection would be downgraded to 3g speeds and upgraded back to LTE after you hang up. Search if AT&T supports Voice over LTE. My 2 cents say they don't support it.
unremarked said:
I'm not sure what issue you're trying to convey. I've noticed that when I'm on a call, my LTE connection will disconnect and I will be left with only 4G/HSPA+. I've also noticed that it can take a few seconds to several minutes after the conculsion of a call before the LTE connection will be restored. I've noticed this on stock ROMs as well as custom ROMs. Are you saying that for a long period of time(until you reboot) after you take a call, you're not able to access the internet via cellular connection?
This seems to be a design intent by HTC on the device or AT&T as far as network connections go. This is likewise happening on my AT&T branded Samsung Galaxy S4(stock/not-stock). That in mind, I'm leaning towards this being an AT&T thing.
Click to expand...
Click to collapse
I'll give ATT a call and see what they say, it's not that I have no LTE while on a call, it's that even when I'm off of a call, and my signal strength is good and it shows I have LTE, my internet stops functioning. I get connection errors from the browser and apps.
Sent from my HTC One using xda app-developers app

Help needed! new phone - mobile data issues

I finally decided to upgrade from my Nexus 4 to a Z1, and I moved my Three UK contract SIM into the new Z1, it installed the internet & MMS settings and it was fine. But all of a sudden completely random the speeds will drop, the ping will go into the 800s and I can't really load anything on my device.
I'm really not sure what the issue is, whether it's a problem with the drivers, a problem with the actual antenna or if it's just an issue with the software.
I've just tried a factory reset and I'm still getting the same issues, it will be fine most of the time and then just deteriorate until I just can't load anything. The only thing that seems to fix this is a reboot or turning off mobile data and turning it back on again. Obviously this isn't acceptable when I've just paid this amount of money for the phone.
Does anyone have any ideas? I don't want to flash another ROM in case I do actually send it back because won't it void the warranty? If not, how do I go back to stock if I have flashed another ROM?
When putting the SIM back in my Nexus 4, there's no issues at all as there wasn't when I used it before.
I'm really lost, I love this phone but it seems I may have to send it back... Help appreciated!
Contact Call Center of your Provider an tell them to give you the right settings for internet and mms, the settings installed automatically on Z1 not always work. They will send you an sms with the installation. I had similar problem solved with the sms.

Galaxy Note 5 4G data heating issue

Hi XDA team,
I have this phone for about 3 months now and it's been great for me overall. However starting last week, I started to experience a heating problem. Whenever I'm on data and on 4G connection, my phone heats up crazy, about 43° Celsius and I did not wait to find out how high it can get. This is without doing anything!
So I can say I'm not that really new when it comes to troubleshooting Android phones, I had my fair share of bricking my older phones due to tweaking, rooting, etc. However my Note5 is not rooted, dual sim version but I only use 1 sim.
I already suspected an app that might be causing it, but gsam can't really see what the suspect was (Now I realized, troubleshooting a non rooted phone is harder) so I want to safe mode. Now all my 3rd party eliminated, after turning my 4G on and locked the phone, it still heated. :crying:
So, I tried putting it on 2G or 3G and my phone does not heat up the way it does when it's on 4G, it only comes close to around 36° and this is normal while browsing.
It never did this until just last week, what are your thoughts?
I'm in the Philippines and I'm a Globe user, anyone experiencing the same? Does it have to do with the signal? Screenshot attached about my firmware.
If this is the signal strength then the phone will behave in this manner. Try going to a location with full signal and see if the same issue persists then give it to a service center and ask then reload the firmware.
Sent from my SM-G930F using Tapatalk
Happening to me right now. My Note 5 started heating up last monday everytime I use the 4g connection. I think it's not the signal strenght in the area since I've been using 4g/LTE since I got my phone last Dec.
I noticed that I was having a hard time connecting to 4g last Monday (August 22) then my phone started to overheat everytime I connect to a 4g signal. I tried formatting my phone then not install anything but still, it heats up.
I hope someone can help us with this.
I'm also from the Philippines, by the way.
its a known issue among users here....especially after upgrading to MM. It happened to me. If you still have warranty, you can bring it to Samsung Service Centers and based on the similar experiences of others, they will replace your unit with a new one.
Check the FB page "[Temp Group] Galaxy Note5 N9208 overheat and battery issue"
Does anyone tried reverting back to lollipop? Does it fix the issue? thanks

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