Database Develop

[Q] Do you think random shutdowns can be fixed

I am going to att store to ask them to fix my phone. It shuts down with any rom i used. I am back with stock now(unrooted) to be qualified for warranty. I master cleared it and flash back to stock two days ago, after around 28 hours, it shut down again. I cant live with my phone like this any more. I was later for class twice because of this phone died at mid night and didnt woke up until I turned it on.
DO YOU THINK ATT CAN FIX IT OR CAN I GET A REPLACEMENT. I LIKE THIS PHONE WHEN IT IS FULLY FUNCTIONED.
btw, MY GPS WORKS AFTER A MASTER CLEAR.
Thank you guys

pobinghun said:
I am going to att store to ask them to fix my phone. It shuts down with any rom i used. I am back with stock now(unrooted) to be qualified for warranty. I master cleared it and flash back to stock two days ago, after around 28 hours, it shut down again. I cant live with my phone like this any more. I was later for class twice because of this phone died at mid night and didnt woke up until I turned it on.
DO YOU THINK ATT CAN FIX IT OR CAN I GET A REPLACEMENT. I LIKE THIS PHONE WHEN IT IS FULLY FUNCTIONED.
btw, MY GPS WORKS AFTER A MASTER CLEAR.
Thank you guys
Click to expand...
Click to collapse
Question asked many times before. Please do a search before posting questions like this.
Anyways, here's ur answer.
1. Are u still in warranty? Since Captivate was released less than a year ago, chances are that u r.
2. Restore stock
3. Format internal SD
4. Take to AT&T service center (store, if u r within 30 days) and tell them it shuts down randomly
They will replace ur piece based on how the piece is and after verifying if u r a legitimate customer and that the piece has been bought from them, n not from some person/site offline (by verifying IMEI).

diablo009 said:
Question asked many times before. Please do a search before posting questions like this.
Anyways, here's ur answer.
1. Are u still in warranty? Since Captivate was released less than a year ago, chances are that u r.
2. Restore stock
3. Format internal SD
4. Take to AT&T service center (store, if u r within 30 days) and tell them it shuts down randomly
They will replace ur piece based on how the piece is and after verifying if u r a legitimate customer and that the piece has been bought from them, n not from some person/site offline (by verifying IMEI).
Click to expand...
Click to collapse
I got a replacement today.
I went to att store and they sent to att device support center and this phone apparently is a frequent visitor of device support center, so they replaced it without hesitation.
all those methods you listed are biascs I tried already. But thanks anyway.
I was just trying keep my old one since its gps happened to be working after 4 months of strike. And the new piece i got also has a working gps, so I am good now.
One a little thing worth mentioning here. When i told the rep at att store this phone shuts down, she asked me if i am happy with this phone. Of course I am not, but besides the gps and shutdown I really like the rest of this phone, so I said yes eventually. Do you think it might be possible if I said no and they will try to give me a phone like htc inspire 4g to just make their customer happy?

[Q] X8 Totally Dead!!

Hi, I hope someone can help
My X8 is 2 months old and has the latest Sony software installed. I installed xrecovery and messed with a few roms but decided that the standard software was good enough for me.
A couple of days ago, I took my phone out my pocket and it was totally dead. I replaced the battery (thinking android had crashed) and still no luck.
Once I got home I tried the charger and connecting to a PC, but still no charge light and phone seemed dead. I left it on charge for a day and no luck.
Contacted Sony and they said try the emergency update software, which of course did nothing.
I have had a few android phones and never seen this happen. I have tried removing the memory card and sim and no difference.
Is there some key combination (pushing the back key I know that one) that would help?
Has anyone else had this happen to them?

I've already had the same situation. The second day after I bought my x8, my phone was dead (don't know why). So I decided to go to the shop and I asked to replace my x8 by a NEW x8. And I'm now with my new X8 and since that day I use my x8 without problem So I advice you to go to the phone shop and get a new X8
Sent from my X8 using XDA App

This happened to my friend with his x10 mini.he just left it and tried to turn it on after two days and it worked.

Have you tried to use the repair from SE PC Companion, and when asked to, plugin your phone and keep pressed the back key until the green light comes up?
It's the only recovery method that I'm seeing

Thanks i have already sent it away to Sony. Hopefully ill get a new phone unlocked. When I get a reply from the service center, ill post what happened to it.
Thanks to all that replied

Dringie said:
Thanks i have already sent it away to Sony. Hopefully ill get a new phone unlocked. When I get a reply from the service center, ill post what happened to it.
Thanks to all that replied
Click to expand...
Click to collapse
u might get a new device with a cypress digitizer then you will be thankful that this one got fried

deym, my phone is bricked also.after running the bootloader it did not work

athrun0714 said:
deym, my phone is bricked also.after running the bootloader it did not work
Click to expand...
Click to collapse
Then credit yourself in this thread together with the date code to add a further entry to the list.

[SOLVED] HTC HD7 won't start after failed update (Step 9 of 10) , Phone is Dead

I tried updating my phone and it got stuck on step 9 which was the reboot process. and the screen was just white with the HTC logo.
It was stuck on this step for a good 3 hours so i assumed something was wrong. I cancelled the update and unplugged the phone from the computer and it was stuck on the HTC screen still so i took out the battery.
And when i put the battery back in and tried turning it on it wouldn't turn on. And so now it my phone won't even turn on! I'm very frustrated. I thought at first it was dead but when i plugged it in the charger the charging light won't even come on. Tried Wall Charger and Computer
Please someone help! I need a solution
(Problem Solved by Flashing the Set with RIFF Box)

Try to put into bootloader and flash a rom from an ruu. You'll start from scratch but if it works it works.
Sent from my HD7 using XDA Windows Phone 7 App

@ Reeg420
Thanks for the Reply Man, But i try to put the Phone in Boot loader by Pressing the Volume Down Key and Power Key But no respond from the Phone...
Please advise if i am doing it Correct.

Its not showing any sign on Power at all even when i plug it to the PC or wall socket charger.

Pretty sure that's how to put in bootloader. Try to take battery out out for like 2-3 minutes, put back in then try bootloader. Doesn't make sense since the Zune updates basically overwrites files to update, not like previous windows mobile updates that wipes the the phone then replaces everything. Keep trying. Is there a possibility the battery is dead?
Sent from my HD7 using XDA Windows Phone 7 App

tariqsdk said:
Its not showing any sign on Power at all even when i plug it to the PC or wall socket charger.
Click to expand...
Click to collapse
Whenever you update a phone and something goes wrong, it is always advised to make sure you DON'T remove the battery, especially while updating, if you hadn't removed the battery you could've ran the Windows Phone support tool. You have Bricked your mobile.
If there is no life not even charging you have bricked it.. Sorry to tell you this
You ain't the first person to brick your mobile and sadly you won't be the last
Quick Question: How were you updating your phone? via Zune client where it specifically says Do not remove the cable or battery.. Or via rom update manager for manually updating roms where it says the same thing? Hate to sound horrible but people should really pay attention to what it clearly states during updating..
Additional Info: Just thought id add and ask what you were updating, basically if you were updating either the bootloader or the radio (if these were in the update as well) you've bricked it, and with there being no life at all it tells me its dead and the cpu refuses to boot, the only way to bring it back from the dead is to JTAG it which I don't believe has been done for the HD7 yet and is a massive pain to do, Best thing you can do is send it in for repair and hope that they repair it, normally they don't

I was updating it through Zune, And it was stuck at step 9 and it was stuck like 4 hours.
Well it is is Bricked then i guess this is my Last windows Phone
I was happy with my iphone 4 but i don't know what strikes at my head that i decide to sell it and buy this stupid HD7 ( May be i am Stupid not the Phone)...
I will hit the Repair Market to get it fix through JTAG ( I search on Google and find that it's Possible for HD7) and update the thread later.
Wish me Good Luck

tariqsdk said:
I was updating it through Zune, And it was stuck at step 9 and it was stuck like 4 hours.
Well it is is Bricked then i guess this is my Last windows Phone
I was happy with my iphone 4 but i don't know what strikes at my head that i decide to sell it and buy this stupid HD7 ( May be i am Stupid not the Phone)...
I will hit the Repair Market to get it fix through JTAG ( I search on Google and find that it's Possible for HD7) and update the thread later.
Wish me Good Luck
Click to expand...
Click to collapse
I know iPhone 4's are perfect, I think Apple has 0% percent returns. Oh don't forget the bumper, they are so in season... and they help to prevent drop calls.
My guess is there is a reason for the 4 hour update, possibly the phone got disconnected breifly during the update... that happens and the phone will just sit there and never finish. I have a few micro USB cords and they seem to be a bit prone to faluire after months of use. My nephew, who is 19... and well as careless as a 19 year old was holding the phone in his hand did just that, almost bricked his. Fortunately for my nephew the 7720 update program had already copied everything to the phone and it was during the reboot so it updated anyway.

Well the Update is...
Here in Kish Island, No Repair Shop has that RIFF Box to do the Repair and One Guy has promise to do the Job in one week, So i Guess i have to wait till then and Manage on my all time Rough and Tough Nokia E5....

Yes, its Alive Again...
With the help of RifF box and 50 Bucks, its up and running again with all of my Data and apps,
i am thinking again about updating it on Mango update....What do u guys think should i give it a try?

Can you please help me? i have same problem, i am in Tbilisi, and here repair markets could not fix my problem...
Can you please give me any info about that market?
did they had problem about imei repair? here is this problem and we can not fix it yet...

qarsaoti said:
Can you please help me? i have same problem, i am in Tbilisi, and here repair markets could not fix my problem...
Can you please give me any info about that market?
did they had problem about imei repair? here is this problem and we can not fix it yet...
Click to expand...
Click to collapse
Dear, I am afraid that i can't help you a lot on this as i just ask the repair shop and they said that they can fix it with the help of some hardware called RIFF Box and they did in few hours. Just to be noted that they have to disassemble your phone to so that.
regarding IMEI problem i have no idea too. Best of Luck and i can understand your feelings.

tariqsdk said:
Dear, I am afraid that i can't help you a lot on this as i just ask the repair shop and they said that they can fix it with the help of some hardware called RIFF Box and they did in few hours. Just to be noted that they have to disassemble your phone to so that.
regarding IMEI problem i have no idea too. Best of Luck and i can understand your feelings.
Click to expand...
Click to collapse
i heve the same problem and i have riff box
can u tell me how to repair my phone
thx

i did not fixed my phone problem yet, and he does not know how to fix it, he repaired it in market..

no solution to repair such phone ??

HTC HD7 is dead due to update failure step 9.
hi tariqsdk,
Even my HTC HD7 is dead by the same reason as yours.
Can you plz help me out to get my phone alive?. I m currently in Singapore.
Please send me your valuable info.
Thanks
Uday
---------- Post added at 04:45 PM ---------- Previous post was at 04:41 PM ----------
hi tariqsdk,
Even my HTC HD7 is dead by the same reason as yours.
Can you plz help me out to get my phone alive?. I m currently in Singapore.
Please send me your valuable info.
Thanks
Uday

Dear all,
to be honest my phone is dead again when i try to do some ****ty update .....
i am trying to find someone to do this again. i will update accordingly soon.

I have the same problem
Hi, I have the same problem and my phone's been dead for 3 months now
I went to a repair shop in Cairo, and they did the JTag thing, but he was unable to download or install the right ROM... Everytime he tries installing a different ROM it fails and he has to start all over again.
Do you know where I can find/download the ROM that works with my T-Mobile HD7 after we do the JTag?

Still no Update....

Hey where you find a RIff box in Pakistan , I've half bricked my phone

[India]Does Samsung Provide Replacement ??

Please have patience guys its long story and i need ur suggestions :crying:
About My Phone Problem:
3months back When i had GB on my note phone used to reboot or freezes then lock screen comes
and signal becomes zero this would happen more then 15times with in 10mins and phone would
become hot so i used to switch off it for a while..later it would b stable..
i was not knowing the reason i thought its my sd card..i tried few days
without sd card but same thing used to happen..whenever this happens battery drains ...
Then ICS update came and same problem continued. :crying:
After ICS i faced one problem with screen..DOnt know how to explain but it was like
screen crashed for 2 secs (something similar disturbance when ur mobile is near crt monitor) after 2secs it would be normal..this happened 4 times
i erased all the data and did factory reset and didn't install any apps for few days
then one day i tried to transfer .APK file from my another android phone.
After receiving the file same problem started...i tried to send other files same thing happened .
I felt its Bluetooth which is causing this..This time i switched of Bluetooth and problem stopped..
.i made a video sorry for the quality its only 2mp camera
http://www.youtube.com/watch?v=ya0gIQX1mjY&feature=youtu.be
Samsung Customer Care:
They asked me whether i updated my Note through KIES i said then they said that may be bluetooth files have not installed properly
and suggested me that for updates i should go to Samsung service center...(Then whats the use of KIES???)
Service Center:
I went to service center told them about my problem they checked my version and said sir ur ics is not installed properly and ur software is old..They said they will update it..
After updating i checked it but still same problem when ever i try to on bluetooth and send a file...
He said PBA(Motherboard) should be replaced sir..so i asked him whether its a defective phone.
.he was like i cant tell u sir because its 6months old phone(he had already
checked the phone for water damage etc it was all clear and i never dropped my phone till now ..
i had only i scratch on my s pen and on screen i had screen guard)
so they told me to wait for 1week as part is not available with them...
while submitting my handset i told them not to put any scratches or any dents on phone(i had bad experiences with my Nokia N8 ) and i want to see my old motherboard (as i was not sure whether they will replace it or not)
After 1 week Service Center:
Yesterday they called me and told me that phone is ready sir..
when i got my phone battery was low ie below 15% and i tried Bluetooth for a while and problem was solved
but when i saw back cover it had 2 big scratches and camera glass has scratches(they agreed to replace back door and back glass of camera) and they didnt even show me old motherboard..
so i was arguing with them.they replied that we have changed PBA trust us..u can check the job sheet number with customer care and they will provide the details..and suddenly my phone rebooted..
After 5mins tried Bluetooth option for a while and same problem.But this when even this happened i used to get connect ur charger..
So he told me that its only notification sir...since ur phone has less charge its not rebooting but gives notification by coming to lock screen (does this happen with all notes?)
i told him to charge my phone for a while
After 20mins @ Service center:
Battery level was 21% so we tried transferring a file ..Bingo it happened again..
then technician told me that its not motherboard sir may be Antenna problem ..wil contact u after 2days sir..so i asked him u guys didnt even check what was the problem and u changed PBA and now ur telling me that its Antenna problem???
Sir give us 2days time will let u know the cause..
i told them to replace my phone..so he replied that Samsung only replaces the parts
Samsung Customer Care:
i informed them and they suggested me to talk to Area Executive Manager
Area Executive Manager
After listening to my story(he was polite ) he told me that PBA is heart of the phone so even after replacing ur problem didnt solve so i guess we should provide u replacement but according to our policy we only replace parts but i wil try my level best to replace..mean while i will send technician to check ur phone and then wil let u know in 2days
So guys what should i do??
Should i accept the phone with replaced parts or should i request them to replace my phone with new one??
P.S Never Rooted or installed Custom rom

that really sucks. I hope they give you a replacement phone asap.

You are already in contact with the officials of samsung, what do you expect from xda members, suggest otherwise?
Just be patient. Read what your warranty reads. Usually they will try to repair whatever needs to be repaired then only replace the whole unit if they cannot solve it.
Sent from my GT-N7000 using xda app-developers app

From what I understand customer service in general in India is terrible with delays, scratched phones etc. Hope it gets resolved!
Sent from my GT-N7000 using Tapatalk 2

note 3 neo issue
i had purchased the phone from authorized samsung showroom a month back. the first day itself the phone hanged when i entered the camera app. i thought it would be a minor bug and would get solved and then when i used to put my phone on charge it used to turn off not always but many times. i went to the service centre yesterday and they said we will update the software and give you that should solve the problem. i had doubts though and got the phone back after they did it and the phone got witched off again on charge. went again today and they dint even know what the problem was and said i needed to leave my phone with them for 3 days. stil not sure whether they would solve the issue or not. one thing he said confidently was that they wont replace the phone. i got very pissed. waiting for the improvement

mr kailash
Sur is ur problem solved. I need to no bcoz i have same tis problem

Z3C temporary dead?

So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.

Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Click to expand...
Click to collapse
first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:

I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.

I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.

Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.