Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.
I would be suspicious...but that's my nature. Be sure the IMEI under the battery matches that on the box. If there's a talk time indicator that can't be reset, be sure the phone hasn't been used. It could be a previous customer return, etc. Who is the 3rd party seller? You may want to mention it to Amazon. "Legit" reason or not for opening it, new in box means new in box, not opened between Samsung and your house.
Call up the distributor and ask him........
Or get it replaced if you can........A sealed device should come sealed and there is no reason whatsoever for the distributor/seller to open the device.
Btw, I can relate to being picky about sealed devices......When I had went to the mobile shop to go get a Droid Razr , the guy told me the shop only had the display model available for sale - rest were all sold out.I got the Note-which came sealed , thankfully !
Beethoven9th said:
Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.
Click to expand...
Click to collapse
nothing picky man. u spent money to buy a product and u deserve a right as a customer to be the first one to have ur hands on it, not someone who would replace the seal. check the talk time as the advice given above, and if you don't feel good abt it, get it replaced.
+1 on getting it replaced. You bought a new unopened device. The seal means just that. Return at expense of the company for not complying. its assumed you'd get a new device for the price.
Sent from my GT-I9100 using xda premium
What kind of charger did it come with? Is it U.S.? (Your profile doesn't show your location...) If so, they may have opened it to put the charger in, as no Notes come with U.S. chargers since it hasn't been released here.
OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.
Same with mine. Done to check out product to ensure all pieces are there and work etc. No big deal imo but to each his own
Sent from my GT-N7000 using xda premium
inurb said:
OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.
Click to expand...
Click to collapse
same here the orange seal still shows a samung seal and when the orange top layer on the seal is disturbed or removed a watermark showing VOID appears i believe they do this as to place the converter for the euro charger to american in the box but mines workin fine cept for heating up a bit
Got mine from "Global Mobiles" (Prime shipping overnight) and my seals were both in-tact.
A lot of distributors does this.
Either to add stuff to the package, to upgrade software or add configuration / special firmware.
If you check your warranty and that shows the correct start date, I'd just ignore the sticker.
-KJ
Sent from my GT-N7000 using Tapatalk
I'd send it back. New should be sealed.
Mine was sealed but had a USA adapter for the German plug in the amazon box (not in the sealed Note box).
Thanks to everyone!
Thanks to everyone who responded. I ended up sending my Note back at the seller's expense, and now I'm waiting for my refund once it's delivered. I had felt uncomfortable with the transaction because the seller kept giving me unusual answers to simple questions.
Anyway, it all worked out for the best (assuming my refund goes through) because I ended up getting a Note on eBay for $629!
Thanks again, guys, and Happy Holidays.
Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.
Weird my box only had one seal period. the other side of the box didn't have a broken seal or a seal at all. Mine came from l2d2 and had the usa adapter in the box.
Sent from my GT-N7000 using xda premium
I think that the first place to check if the device is really new or not is the battery connectors.
The battery side of those is often mate color and gets a bit shinier after insertion and rubbing with the main unit pins.
I guess this would be a good tell-tale of weither it s been turned on before or not.
I buy all my phones on the grey market here in China/Hong Kong, and this is the first place I check.
Also not sure about the note (will get one soon ), but the bottom of the SGS2, for example is shinny plastic that gets little scratches VERY easily, also could be a place to check
Hope this will help a little!
I bought my GNote from an Australian online seller after seeing a post on XDA about it being the worlds best price at $630 with post. Shopping Square. From Sydney it should take 2 days post (Aus Post is worlds fastest 80% of the time).
The site said it might take anything up to 10 days. It took 12 and came from Hong Kong with a German manual, european power supply and Australian converter plug.
The screen when loading the Market shows light and dark patches of gray. The box had both seals broken. I suspect its a used warranty return. If i had known then i would have kept my money to buy a definately new one for more or definately second hand for less. Aside from the suspicious uneven gray i cant see screen problems at any other times.
The site doesnt explicitely say the product is new. But phone shops selling new phones dont say that either. I will just have to love it how it is. Fast and getting faster when i fix software problems ;-)
Sent from my GT-N7000 using xda premium
eksasol said:
Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.
Click to expand...
Click to collapse
OEM Shop seems like a good seller. I saw their listing and specifically asked them if the Note was factory sealed. They answered with an honest 'No' and stated that the seals are broken although the phones are still brand new, never been used. I appreciated the honest reply.
But the seller I ended up going through told me that their Note was indeed factory sealed, yet when I received it, the box had been opened (re: my original post). Chances are, the phone was probably OK, but I just don't like being told something that's less-than-true, especially when I'm throwing down this much money.
Anyway, I have since received my Note from the eBay seller, and I was happy to find that this Note was in fact factory sealed.
Related
Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Click to expand...
Click to collapse
Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.
If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.
they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
Click to expand...
Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.
I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me
aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
Click to expand...
Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath
Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel
Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679
Hello, my first post here and i'll be honest, i haven't done much research or searched this forum (fresh problem, not enough time), but believe that my problem might be unique so please bear with me.
The phone in question is in lithuania - is locked to T-mobile, the seller will try to unlock it, i almost bought the phone but couldn't figure out course of action to unlock it since i'm neither Tmobile customer, neither have receipt for this phone, furthermore i found corrosive like damage under the back cover of phone.
What worries me is lack of PN SN barcode sticker in picture 01 (i wasn't comfortable to post numbers i found there, so i blured them out), "molten" plastic damage seen in all 3 pictures, copper something sticking in picture 02 below camera (i believe it may be bluetooth or other antenna) and overall opinion about extent of damage found here. Otherwise the phone looks fine on the outside, touchscreen works, no dead pixels, minimal bruises on case.
Origin of phone is from USA, guy bought both of them there (one for his wife but she didn't like this "brick"), his own phone also sports deformed plastic inside, but seems to work so i'm at loss here, what may be the cause of this deformation, is it normal or what..? Dealer seems like honest guy who may actually be duped himself...
How much did you pay for that? Were these issues made clear pre-sale? Did you get it off eBay?
That is not normal at all. As well, with no serial # and the semi-stripped screws I would bet the phone is either a) refurbed or b) stolen/made of stolen phones. I don't know of many refurbished phone sellers that remove serial #'s and FCC labels that are reqiured by law to be on the device.
to pjcforpres>>
i almost bought it, the seller was honest enough to return money, will try to unlock then we may meet again and try to check is phone working at all.
Considering new like appearance of outside he was surprised himself (i won't judge him, returned money afterall, almost got duped myself).
I haven't bought it from ebay, because couldn't find anything on ebay that would be of reasonable price and send to lithuania (we are known of failure, i won't deny) - was tracking few days ago developer phone on co.uk, but friend with excelent feedback couldn't even attempt to bet because lithuania is a no no
The phone came with american like charger - it is possible that it was stolen in USA and sent here or sold to the poor guy back there. As i mentioned above, his own phone sports damage though he uses his phone just fine. About missing SN stickers.. well ... what can i say?
Phone price goes 540 lithuanian money with going course (3.4528 Eur, 2.3758 $) approx 156 Eur or 227$. Issue about unlocking was told beforehand, i haven't predicted that it could pose a problem.
As long as you got your money back. You might want to try calling a seller/emailing an eBay seller and seeing if they would sell to you on the basis they don't ship until the payment fully clears, I would bet most retailers and some eBay sellers would be willing to work out/accept something along those lines.
If you ask me it looks like somebody tried to glue the back cover on...
To me it looks like it got run over by a truck...
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!
I dropped my unlocked phone purchased from Samsung, it was fine luckily. I am however, sad that prior to being dropped, the screen was covered with a ton of small scratches. I've always used an Otterbox defender, which no longer has screen protection. I had a glass cover on it but it popped off when the phone dropped and was loose around the edges anyways, waste of $50.
So, I was considering adding premium care. Is it a pain to get a phone replaced when damaged?
I have never used premium care but with any insurance coverage don't expect to get your device replaced. They will always try to repair whenever possible. They will only replace if the device is unrepaireable & even then you probably will receive a refurb except in cases where the device is brand new & refurbs are not available yet (not the case at this time for the Note 8). And this is not limited to phone, goes for most if not all electronic devices. I worked in oem depot repair services for years. That's what many people don't understand, many people think they will get a replacement/new device, real word, most likely not going to happen.
Starting a couple days ago, Samsung has contracted ubreakifix stores to help handle their repair & warranty services. Will take a while for many of the stores to get implented but when it happens if you have a local store near you service will be much quicker, i some cases same day if you have a support ticket reserved. Samsung is know for slow repair service
In the USA Samsung's partnered with directTV (I think, maybe dishtv)to provide face to face support for premium care, if you chose to have a repair technician visit you instead of going to the store, basically the only thing they do is look at it, I think they can reflash the phone. If it's physically damaged the technician just does a data copy to a new (possibly refurbished) phone.
djdunn said:
In the USA Samsung's partnered with directTV (I think, maybe dishtv)to provide face to face support for premium care, if you chose to have a repair technician visit you instead of going to the store, basically the only thing they do is look at it, I think they can reflash the phone. If it's physically damaged the technician just does a data copy to a new (possibly refurbished) phone.
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You get the same exact phone as you would under Premium Care, except they ship it to the closest DISH depot instead of directly to you, then they come to your house to exchange it with their "White Glove" service... the package the DISH guy had literally had white gloves in it lol. Package also had a new USB C cable, Fast Charger, and USB OTG adapter (for using Smart Switch to transfer data to replacement phone). It took them over 9 days to coordinate an appointment that worked with my schedule, had I known that DISH only does these after 12pm, even though Premium Care said they could do it starting at 9am, I would have had them just ship it to my house. The DISH guy was pretty clueless, pretty sure they just had a presentation on how the program works and an instruction sheet, he had to call his supervisor twice. I ended up doing all the work backing up and restoring to the new device myself as I could see it taking them a lot longer todo it. Only upside to the DISH service was the free charger, usb cable and adaptor, oh and can't forget the free white gloves!
I bought a Xiaomi Mi 9T Pro a few weeks ago on eBay. And it arrived in a few days. But once I booted it up I decided I'd maybe get a different phone. So I put it up for sale myself on eBay as an open box item. I never really used it. It took a while to sell, but I did sell it the other day and packed it really well with packing bubbles and several boxes in boxes. I sent it via USPS Priority mail and it arrived in Salinas, CA, about 200 miles away from me, on Saturday morning. Then on Saturday night I received a notice from the buyer through eBay that said:
"Hi. The phone works and everything but it came cracked. Although the front was not showed in the pictures, it was not described in the details. I want to return this please."
I had included a number of photos but not the front screen. But it wasn't damaged in anyway when I mailed it. I hadn't even used it. And packed it extremely well. Immediately after I received the above message I responded:
"Hi I'm shocked at what you're saying and I see your photo here. There's no way the screen of the phone was cracked when I mailed it to you. It was brand new as stated in the listing. Didn't even have a fingerprint let alone any cracks. I just bought it and hadn't even used it. So I'm not sure what happened as I packed it really well with numerous packing bubbles and it was between several soft cases, and in a hard box, etc. On Monday I'll contact the post office as it was insured. I just started now to see what's involved. One very important thing is for you to save the packaging. This is extremely important as they evidently want proof of how it was packed. So if you threw out the packaging please retrieve it. It's very important as they may not cover this without me showing them the packaging. I'll contact them on Monday and see what they have to say. Again, I don't see how this would have been damaged in transit as I packed it extremely well. I'll be in touch once I've contacted the post office and maybe eBay too. Thanks."
So they had all day yesterday to retrieve the priority mail box and I had sent them 3 other messages that the post office wouldn't honor my insurance claim without that. Now they said again they can't find the box.
So I'm trying to decide what to do as they also mentioned the phone works and they would maybe just keep it with a partial refund from me. Not sure how much they want. And not even sure if the photo they sent is of my phone I sold them. Or if they dropped it once they received it and cracked the screen themselves. I found out that some people are scammers who claim damage to the merchandise so they can get a partial refund, but if you offer a complete refund if they return the merchandise you never hear from them again.
Anyway what I'm wondering about is how much it might cost to repair the screen as I won't be receiving any money back from the post office now for my insurance claim as the buyer says they can't find the packaging. Any thoughts on any of this? Thanks for your help.
The photo of the cracked screen is attached below.
That crack looks a lot like the phone has been dropped on a hard surface. That definitely didn't happen while the phone was in the box.
Inside the box the phone is protected on both sides by the plastic moldings, and you also said it was wrapped it really well and used foam bubbles. Unless the box was bouncing all over the place during the whole trip I don't really see how such a crack would happen.
I'd say they dropped it and are now trying to blame the post office.
Also, why didn't you take any pictures of the screen? Every decent phone ad I saw had pictures of the screen included.
Rhoban said:
That crack looks a lot like the phone has been dropped on a hard surface. That definitely didn't happen while the phone was in the box.
Inside the box the phone is protected on both sides by the plastic moldings, and you also said it was wrapped it really well and used foam bubbles. Unless the box was bouncing all over the place during the whole trip I don't really see how such a crack would happen.
I'd say they dropped it and are now trying to blame the post office.
Also, why didn't you take any pictures of the screen? Every decent phone ad I saw had pictures of the screen included.
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Thanks for your response. I thought the exact same thing about the damage shown in the photo. This would be more like damage from dropping it on a hard kitchen floor or other hard surface. As I mentioned it was in the original hard box and also I included a new case which I packed on top of it in a soft box that would add even more protection.
I didn't include a photo of the screen in the listing as it seemed it wouldn't show much, but just a black screen. The photo of the screen I had still had the front plastic sticker that it comes with so I didn't want to show that as I had removed it when I booted the phone up initially. I guess I could have turned it on. But it would be dim as I had reset it. I should have taken photos of me packing it. Live and learn. I didn't know the post office would want to see the packaging. And as I mentioned the buyer had all day yesterday to retrieve it but didn't.
I'm going to go to a local phone repair place here in a while and show them the photo and see what they have to say and see how much they would charge to repair it. I may just have the buyer return it and just fix it and keep it. I don't think I can prove the buyer broke it, even though that's the most likely explanation of what happened. My word against theirs, and I think eBay mainly rules in favor or buyers. Oh, well. Not the end of the world as we know it. Thanks for your help.
Next time take pictures of the screen turned on. It should show the home screen, or lock screen, or take several pictures with the screen showing several images. That way one can see that it works and has no cracks.
Rhoban said:
Next time take pictures of the screen turned on. It should show the home screen, or lock screen, or take several pictures with the screen showing several images. That way one can see that it works and has no cracks.
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I thought about this some more now too. Actually even if I did take photos the buyer could say I took them before I cracked the screen and then sent him a damaged phone. Which of course I didn't. I know I sent a brand new phone in an opened box, but they don't know that, or maybe they do. They're saying the phone was cracked when they opened the box, but I don't know that. And the damage doesn't look like it came from that. If they had just retrieved the priority mail box like I kindly asked them to about 4 times I could have probably been able to collect from the post office on an insurance claim. Next time I sell something in this way I'll tell them ahead of time to save the packaging if there are any issues. Oh, well. I'm going to talk to the phone repair place in a few and see what they have to say. I'll let everyone know. Thanks again.
BCE111 said:
Thanks for your response. I thought the exact same thing about the damage shown in the photo. This would be more like damage from dropping it on a hard kitchen floor or other hard surface. As I mentioned it was in the original hard box and also I included a new case which I packed on top of it in a soft box that would add even more protection.
I didn't include a photo of the screen in the listing as it seemed it wouldn't show much, but just a black screen. The photo of the screen I had still had the front plastic sticker that it comes with so I didn't want to show that as I had removed it when I booted the phone up initially. I guess I could have turned it on. But it would be dim as I had reset it. I should have taken photos of me packing it. Live and learn. I didn't know the post office would want to see the packaging. And as I mentioned the buyer had all day yesterday to retrieve it but didn't.
I'm going to go to a local phone repair place here in a while and show them the photo and see what they have to say and see how much they would charge to repair it. I may just have the buyer return it and just fix it and keep it. I don't think I can prove the buyer broke it, even though that's the most likely explanation of what happened. My word against theirs, and I think eBay mainly rules in favor or buyers. Oh, well. Not the end of the world as we know it. Thanks for your help.
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You sold a phone on eBay without taking pics of the screen and come on here complaining that the phone got cracked in transit or by the buyer. [emoji1787][emoji1787][emoji1787][emoji1787]
eBay will stand by the buyer. Refund it and get it back. Else eBay will refund the buyer and he also gets to keep phone.
Also who in their right mind buys a phone without even a pic of the screen .?
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Limeybastard said:
You sold a phone on eBay without taking pics of the screen and come on here complaining that the phone got cracked in transit or by the buyer. [emoji1787][emoji1787][emoji1787][emoji1787]
eBay will stand by the buyer. Refund it and get it back. Else eBay will refund the buyer and he also gets to keep phone.
Also who in their right mind buys a phone without even a pic of the screen .?
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You don't know anything about me, the buyer, or the phone. I wasn't complaining. Just trying to figure out the best way to deal with my situation. Not really interested in your 2 cents, especially the insulting emojis.
BCE111 said:
You don't know anything about me, the buyer, or the phone. I wasn't complaining. Just trying to figure out the best way to deal with my situation. Not really interested in your 2 cents, especially the insulting emojis.
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Your post is almost as good the guy who recently washed his p30 pro phone and complained that it stopped working. Thanks for the belly laughs.
I sincerely wish the best and hope you find a solution. Cheers.
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For me, that photo shows a phone that was dropped on his corner, no way that crack would happen inside original box covered with bubbles.
Be honest with him and say the crack looks like from a drop (not transport), ask him a clear video (without cuts) circling the whole phone to guarantee that the phone on photo is the phone you sent (not a random), some numbers have to match.
But "I had included a number of photos but not the front screen" plays in his favor.
Also, the guy receives a damaged phone, what would be immediately returned, but keeps it and discards the package???
About the screen repair:
Problaby a quarter to half the price of the phone.
Before posting did you check the buyers reputation? was delivery insured for the value of the phone? You listed an item on ebay but didn't provide photos of the screen? The fact that you cant prove the device was in the condition it was when you mailed it means you are potentially screwed. If you agree on a partial refund then dont agree to refund more than what it would cost to replace to screen. looks prices for screen replacements on aliexpress.
superandroid2011 said:
For me, that photo shows a phone that was dropped on his corner, no way that crack would happen inside original box covered with bubbles.
Be honest with him and say the crack looks like from a drop (not transport), ask him a clear video (without cuts) circling the whole phone to guarantee that the phone on photo is the phone you sent (not a random), some numbers have to match.
But "I had included a number of photos but not the front screen" plays in his favor.
Also, the guy receives a damaged phone, what would be immediately returned, but keeps it and discards the package???
About the screen repair:
Probably a quarter to half the price of the phone.
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Thanks for your thoughts here. I agree. I went to a phone repair place yesterday and he agreed it definitely looked like a phone dropped on a hard surface and was very unlikely damaged in transit. And I will bring this up to the buyer. And I think I'll offer him a partial refund, but I should have him supply more pictures or a video first as you mentioned as that photo could be a number of phones. Maybe a photo of the screen with the IMEI showing after he typed in the phone number that brings that up. Maybe he has my undamaged phone. Also I'll tell him I have the serial number and IMEI numbers for the phone I sent him. So if he's trying to return a phone that is maybe the same model that he bought and previously dropped he can't do that.
Also the phone repair guy said they charge $60 labor, so that's not so bad. But I couldn't find what seemed like the best glass to replace it. No OEM gorilla glass. Plus if it is damaged where the photo shows and it is my phone, the popup camera is right there too. So that could have been damaged.
As I mentioned the reason I didn't include a photo of the screen is the photo I had still had the sticker it comes with on it and I had removed that. And I did want the buyer to know it didn't still have that sticker. I should have taken one with the sticker off. And next time I sell something so valuable I will include photos or a video of me packing it. But some of the packing took place at the post office.
As I mentioned it was insured through the post office for the full amount so I figured I was covered. And it would have been if he saved the packaging. I told him about 4 times in a friendly way starting about an hour after he sent the return request, which was around 10:30 pm Saturday night, to save the packaging otherwise I couldn't get a refund from the post office, which I had learned about online researching this. But he didn't save it and didn't even seem to try. And as I mentioned to him they don't pick up the trash on Sunday so it seems like he could have retrieved it if he tried. That's part of the suspicion that he may be looking to claim damage that doesn't exist to get a partial refund. Because if he sent it back for a full refund with the packaging too I'd get my refund from the post office, and he'd get his money back, but not be able to get a partial refund.
I obviously made some mistakes in the way I did this. But figured I was covered by the post office. Didn't know about saving the packaging and he didn't seem to try to retrieve it. Oh, well. Live and learn. Thanks for your help.
lordkiller347 said:
Before posting did you check the buyers reputation? was delivery insured for the value of the phone? You listed an item on ebay but didn't provide photos of the screen? The fact that you cant prove the device was in the condition it was when you mailed it means you are potentially screwed. If you agree on a partial refund then dont agree to refund more than what it would cost to replace to screen. looks prices for screen replacements on aliexpress.
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Thanks for your help. That is what I was going to offer him if he can provide more photos to prove it's my phone. I posted a longer response above.
BCE111 said:
I bought a Xiaomi Mi 9T Pro a few weeks ago on eBay. And it arrived in a few days. But once I booted it up I decided I'd maybe get a different phone. So I put it up for sale myself on eBay as an open box item. I never really used it. It took a while to sell, but I did sell it the other day and packed it really well with packing bubbles and several boxes in boxes. I sent it via USPS Priority mail and it arrived in Salinas, CA, about 200 miles away from me, on Saturday morning. Then on Saturday night I received a notice from the buyer through eBay that said:
"Hi. The phone works and everything but it came cracked. Although the front was not showed in the pictures, it was not described in the details. I want to return this please."
I had included a number of photos but not the front screen. But it wasn't damaged in anyway when I mailed it. I hadn't even used it. And packed it extremely well. Immediately after I received the above message I responded:
"Hi I'm shocked at what you're saying and I see your photo here. There's no way the screen of the phone was cracked when I mailed it to you. It was brand new as stated in the listing. Didn't even have a fingerprint let alone any cracks. I just bought it and hadn't even used it. So I'm not sure what happened as I packed it really well with numerous packing bubbles and it was between several soft cases, and in a hard box, etc. On Monday I'll contact the post office as it was insured. I just started now to see what's involved. One very important thing is for you to save the packaging. This is extremely important as they evidently want proof of how it was packed. So if you threw out the packaging please retrieve it. It's very important as they may not cover this without me showing them the packaging. I'll contact them on Monday and see what they have to say. Again, I don't see how this would have been damaged in transit as I packed it extremely well. I'll be in touch once I've contacted the post office and maybe eBay too. Thanks."
So they had all day yesterday to retrieve the priority mail box and I had sent them 3 other messages that the post office wouldn't honor my insurance claim without that. Now they said again they can't find the box.
So I'm trying to decide what to do as they also mentioned the phone works and they would maybe just keep it with a partial refund from me. Not sure how much they want. And not even sure if the photo they sent is of my phone I sold them. Or if they dropped it once they received it and cracked the screen themselves. I found out that some people are scammers who claim damage to the merchandise so they can get a partial refund, but if you offer a complete refund if they return the merchandise you never hear from them again.
Anyway what I'm wondering about is how much it might cost to repair the screen as I won't be receiving any money back from the post office now for my insurance claim as the buyer says they can't find the packaging. Any thoughts on any of this? Thanks for your help.
The photo of the cracked screen is attached below.
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Just wanted to update everyone to how this turned out. I was required by eBay to respond to the buyer by Oct. 3 by offering a complete refund if he returned the phone and supply him with a prepaid mailing label or offer a partial refund offer. I had sent several messages after he said he couldn't find the packaging. I'll just post those after this as they unfolded so everyone can see how it went about. I did decide to offer a complete refund on Oct. 3 and supplied the $14.10 prepaid mailing label. But in doing that I took a big chance that I would receive a damaged phone back that wasn't broken when I mailed it and was most likely dropped after he received it but with no way to prove this to eBay. Messages to follow.
Sept. 30 Message from the buyer:
dangal3823 sent you a message about their request:
Good morning sir. I understand the situation, I was unable to retrieve the packaging, sorry. Please do let me know what the insurance company tells you. Regards,
Oct. 2 Message from me:
Hi, Daniel Hope your day's going well. Just got back from my cardiologist appointment. I wanted to communicate some more info about this situation and then we'll see what we can maybe work out. I talked to a number of phone people about the phone the last couple of days and showed them the photo of the cracked screen you sent. These were phone repair people here in town and also people that really know a lot about phones on a developers website. When I first saw the photo you sent of the cracked screen, knowing how well I had packed it with packing bubbles, and the box inside of two other boxes, etc., the thing that came to mind was this didn't look like the kind of crack that would happen during shipping but more like a crack that would happen if someone dropped the phone on a hard surface. And showing that to all of these people they all agreed with that. So I'm not sure what happened. I just know what you told me. As I mentioned now a number of times I did purchase insurance from the post office that I thought would cover anything that might go wrong, like if they lost the package or the phone was damaged in transit. But I learned later I would have to show them the packaging to be able to get my money back from an insurance claim. And I told you about this a number of times and emphasized how important it was to save the packaging starting with my first reply to your first request to return the phone. That response from me came an hour or two after you made the request late Saturday night. I was hoping you would be able to find the packaging even if you threw it out as the next day was Sunday and they don't pick up the garbage on Sunday. But you told me now you couldn't find it. So without the packaging any claim I file with the post office to collect on my insurance I bought will be denied. So my ability to collect on my full price I sold the phone to you for is no longer available. You could get all of your money back, but I'd end up with a broken phone with no money from the post office. You sent that photo which does show a cracked screen. But it's kind of an out of focus photo and doesn't really show the phone. While we figure out the best way to deal with this and a possible partial refund, I'd like it if you can please take another photo of the front screen after you dial *#06# which will bring up a pop up with the IMEI number. So the photo would include in one photo the cracked screen in the upper left hand corner and also the IMEI number in the middle of the photo. That way I can verify this is a photo of my actual phone I sent you. I'll verify that number and then get back to you and we can maybe discuss a partial refund. I wouldn't be open to a partial refund without knowing for sure this is my phone. Nothing personal there, but I don't know you. Okay, I'm going to make some lunch and I have to pick up my meds from the pharmacy and I'll check in later. I'm just trying to make the best of this situation. As it is I'm already down $18 deducted from PayPal as your payment wasn't from the US, and down $14 for shipping and insurance, and the phone originally was sold to me for $441, but I sold it to you for $405. Anyway we'll see what we can figure out. Thanks Daniel. Appreciate you working with me on this. Hope your day goes well. Best, B
Oct. 2 Message from me:
Hi Daniel Just one more thing is I have to act on this by tomorrow one way or the other. eBay said, "Please take action by Oct 03." So if you can please send me that photo of the crack and the IMEI number in one photo as soon as possible we can figure out what seems like the best solution. Appreciate your help.
Continuing:
Oct. 3 Message from me:
Hi, Daniel Hope you're doing well. I'm still waiting to hear from you. I have to take some action on this today as I mentioned in my last email. Please let me know what you think. As I mentioned if you can send that photo with the IMEI number and the crack I would offer you a partial refund. If I don't hear from you I'll just go ahead and initiate a full refund and then be in touch about how to return the phone. If that happens, once I receive the phone and verify it's my phone I sold you, and as long as it doesn't have anymore damage other than that cracked screen, I'll refund your money through PayPal. Okay, talk to you soon. Thanks.
Oct 03 - I approved the request
Oct 03 - I sent a return shipping label
Oct. 4 Message from me to: dangal3823
Hi, Daniel
Hope you're doing well. As you probably see, I went ahead and accepted your return request for the Mi 9T Pro. I guess they emailed you a prepaid USPS Priority Mail return shipping label that I bought on the post office website. I hadn't heard back from you the last few days so couldn't talk about a possible partial refund. This whole episode of selling this phone to you has been a disaster for me. It took up lots of my time dealing with all this and is going to cost me a lot of money and even then I'll end up with a broken phone even though I packed it really well and insured it fully.
.............
Okay. Sorry things didn't work out. I'd appreciate it if you leave me positive feedback like I left you, or no feedback is fine too. Take care of yourself.
B
Oct. 5 Message from the buyer:
Before returning the item, are you sure you don't want to settle on a partial refund? I know you asked some proof, etc. However, you gotta understand that it annoyed me when you asked me to literally dig into garbage. Regards,
Oct. 5 My Message in response:
New message to: dangal3823
Hi, Daniel
Hope your weekend's going well. Sorry this has become a hassle for both of us.
One thing that I mentioned in one of my messages was taking a photo of the front screen of the phone like you did, but first bringing up the IMEI number. Here is a 1 min video describing 2 ways to bring up the IMEI number. https://www.youtube.com/watch?v=kYKmgdaq0II There are two ways of doing that. One is to dial *#06# which will bring up a pop up with the IMEI number. And the other way is to go into Settings > Phone > Status > which will show the IMEI number. So the photo would include in one photo the cracked screen in the upper left hand corner and also the IMEI number in the middle of the photo. It would look like the photo I'm including here but would be this phone. That way I can verify this is a photo of my actual phone I sent you. That whole process would just take a couple of minutes. Then we can discuss a partial refund even though I have reservations about any damage that happened during shipping. There's nothing personal in any of this, but I don't know you. Just want to verify first this is my phone I sold you.
We're just trying to sort this out between us. One thing that definitely didn't happen was me sending you a previously damaged phone. Why would I do that? Why would anyone do that as the buyer would just ask for a refund? I used to be a PowerSeller on eBay a number of years ago and have sold over $40,000 in merchandise and have glowing reviews from everyone. I'm a more than honest guy.
So I'll wait to hear from you and hopefully we can work something out. Appreciate your cooperation.
B
And here was the kicker beginning with his final message and my response:
Oct. 5 Message from the Buyer:
dangal3823
You don’t deserve this. I was just following a wrong advice from a pseudo friend and tried to scam you. I will cancel the return. I regret for the attempt of fooling you. I know I’ll enjoy the phone and it’s worth every penny. Again, I truly regret this. I hope you can apologize me.
Regards,
Oct. 5 My Response to the Buyer:
New message to: dangal3823
Hi, Daniel
I don't know where to begin. I think you see now, at least a little, how bad this was for you to try and scam me. I'm a super honest guy and a kind and loving person. As I mentioned I'm a disabled senior and in addition to a previous heart attack just this last year had quadruple open heart bypass surgery and a difficult recovery, which I told you about. I won't preach to you but I'll let you think about what you did to me and let it sink in.
This whole episode took many stressful hours of my time to deal with, talking to a lot of people, going to phone repair people, etc., for no reason except you attempted to scam me. That would be the opposite of what I need now given my current health.
One thing you can do to at least make some of this right is refund the money I just paid the post office for the return shipping label I bought from them. Obviously I can't return that and it was only created for you to return the phone which you had no intention of doing. I'll attach a print screen of the payment from PayPal. It's for $14.10. You can pay me through PayPal for that amount to Bxxxx Exxxx [email protected]. I hope you'll at least do that.
Okay. That's what I have to say. I hope you'll learn from this and never try to scam anyone again. We're all in it together in this life, even though sometimes we forget that. The idea is to be kind and loving to each other and hopefully people will treat us that way too.
Take care. Hope things go well for you in your life.
B
A follow up is the photo of the broken screen wasn't even my phone. I will report the buyer to eBay and hopefully he'll be kicked off of eBay for trying to scam me. And he didn't pay me back for the return postage but I found out now I can be reimbursed by the post office.
To Limeybastard, who was so convinced I was at fault and the buyer was innocent, what do you have to say now after several times insulting me?
Thanks very much to everyone who jumped in here to try and help me. I learned a number of useful lessons having gone through this, although it did take up quite a few hours of my time. Thankfully it all worked out and the sale went through and I'm not stuck with a broken phone which I hadn't broken. Onward and upward.
BCE111 said:
A follow up is the photo of the broken screen wasn't even my phone. I will report the buyer to eBay and hopefully he'll be kicked off of eBay for trying to scam me. And he didn't pay me back for the return postage but I found out now I can be reimbursed by the post office.
To Limeybastard, who was so convinced I was at fault and the buyer was innocent, what do you have to say now after several times insulting me?
Thanks very much to everyone who jumped in here to try and help me. I learned a number of useful lessons having gone through this, although it did take up quite a few hours of my time. Thankfully it all worked out and the sale went through and I'm not stuck with a broken phone which I hadn't broken. Onward and upward.
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What do I have to say now? Anything I want, how about congratulations? As far as I'm concerned you probably made this all up. Pfft.
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