Database Develop

I'm going to exchange my Tilt under warranty. Anything I should be worried about?

I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.

see the wiki, there's a howto link for reverting your spl

Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/

Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.

Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?

I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?

Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.

I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."

Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?

ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
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Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.

My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.

KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
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Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................

You think that's an issue even exchanging it through the mail?

KentM said:
You think that's an issue even exchanging it through the mail?
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Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'

I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.

denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
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Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...

d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
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Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.

I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?

adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
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If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.

Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
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ATT Warranty Exchange experiences

Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol

I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.

pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general

oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..

I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.

AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent

Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?

kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new

Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.

tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.

So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.

so all sounds good i should just stick my device in bootloader mode and send it back?

i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?

My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.

My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!

I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.

just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.

wow they upgraded you to a tilt, thats amazing

warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.

when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!

ATT Device Service Centers vs Exchange By Mail

ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input

pazookie said:
ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
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Here is a brilliant idea BE HONEST

Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while

did you miss where i said dont get on me about this? lol i just want input and facts

oh and i WAS honest over the phone before i put in a claim and went to the DSC and stated that HTC had changed the usb ports from pins to contacts but they have no such thing in their files nor reports of these usb ports having problems which as you can see all over this forum the first generation of usb ports on the kaiser SUCK hence the reason they were replaced..therefore it would be considered physical damage so im screwed for being honest even though its HTC's fault..

Ok, wanna know why i said be honest.
-return key- f.u.
I if you know my job postioin with AT&T you can take this info to be very truthfull. If they see ANY damage to the phone you WILL be billed. If the person from AT&T does not notice the damage, then when it gets sent back to HTC and they see damage, they will backcharge att. Then guess what? you get the charge. That is why i said be honest. I was not being a smart ass.
It used to be nobody really cared, but now you will get caught. In all seriousness i was looking out for you. But what the hell sent it back and test your luck.
But be honest and tell them it is a known problem and back up your case with printouts of the known broblem. I think you will be suprised how well they will accomodate you.

elypsar said:
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
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Click to collapse
honest
is
a
moral
issue
you
seem
to
lack

so should i bring it back to the dsc and explain to them or call the phone center. . and i wasnt trying to be a jerk. . you didnt have to say f.u. i appreciate your advice

ok well i called an explained myself and they said no matter what you have if the port is damaged its damaged and out of warranty...yay im screwed lol

The f.u. was not directed at you.
Call back and speak to a supervisor, I am aware of the problem and so are certain techs and warranty reps at att. Call and speak to a supervisor. if that gets you nothing than call cust care and complain.
warranty 800-801-1101
cust care 800-331-0500
even call data device support (THEY KNOW ABOUT IT)
dont have the number.

thnks alot for the help i really appreciate it...
yah i spoke with data device support, they transferred me to them..ive actually spoken to them in the past for this issue as it happened a while back and i just dealt with the no syncing but i had to finally go back to warranty exchange because i finally broke the top left pin (+5v i believe) from smashing it in with the usb plug as the plastic seperator isnt in place to protect the pins..
the warranty exchange always sends me to data device support. Well i think its the same place your talking about...they called them high end device technicians or something along those lines...

ok got shot down again lol...well i TRIED to get to a supervisor and explained my WHOLE shpeal 2 more times for a total of 5 times now...so tomorrow im going to try again and DEMAND to speak with a supervisor..
tonight i just thought maybe just maybe this tech would understand and know but she insisted that she checked all documentation and that this issue is NOT a known issue and referred me to htc to get a repaired or customer support to get a new handset lol so ill give it a go tomorrow..
i just really hate having to explain it all because its so complicated unless i can show them pictures of the differences in each usb port and try to help them comprehend that htc obviously changed the port for a reason...

ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..

KD8DNS said:
honest
is
a
moral
issue
you
seem
to
lack
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Calm yourself kid. My comment about using a return key wasn't even directed at you, it was directed at pazookie's first post.

pazookie said:
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
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Well im glad it worked out for you. And you did not have to lie!!!

The mini-usb port is dead on my TILT/Kaiser

Hello friends!
I'm in a little bit of a pickle here...and could use some advice.
The mini-usb port on my Kaiser/Tilt is dead, and while I was flashing SPLs and ROMs and what not, I don't think that this is what caused it to die - but who knows, maybe it did.
At the current moment I have HardSPL - 3.29 along with the offical *updated* ROM from HTC's website: RUU_Kaiser_CINGULAR_WWE_1.62.502.0_radio_sign_22.45.88.07_1.27.14.09R2_Ship.
What I would like to do is send the device back and get a shiny new one, but I'm slightly concerned that ATT or HTC will discover that I've messed with the SPL and take some action against me...I'm thinking that the worst that could happen is that they would try to charge me the full price for a replacement device.
What do you guys think? Try to invoke warranty replacement with modded SPL and stock Rom? Or no? What's the worst that could happen do you think?
Additional Details about my situation:
1. I have two batteries and a charger, so this isn't death for me. I could use the charger to power up a spare battery and swap back and forth.
2. I have Bluetooth on my PC and can do a PC sync through Bluetooth, or ICS through Bluetooth.
3. Everything else works fine.
4. I'm able to flash via SD Card, so I could still mess with ROMs if I wanted (as long as they work with SPL-v3.29)
5. When this died I was trying to go from SPL 3.29 to 3.56 using jumpSPL1.93
6. I'm eligible for an upgrade in January.
Any help or advice is greatly appreciated...

Are you eligible for, or do you phone insurance??? If the tilt was accidentally smashed I think you would get either a new one or a refurbished one for only the cost of the deductible. (My deductible is $75)
Not that I’m telling you to go bounce it off the pavement like your spiking a football or run it over with your car…. That would be unethical. But I’m not sure the mini-USB port not working will qualify to collect on the insurance.
I bought a refurb tilt off the ATT site for $150 with a 2-year extension on my contract. I’d buy another refurb in a heartbeat!!! Can’t tell the difference between it and a new one at all. Well… except for the fact that my credit card didn’t catch on fire when I bought it.
Sent

Right on Sent...
I feel a bit better now. I may or may not do anything, it's still pretty usuable so I'll ride it out for a while. If all else fails I'll pick up a refurb. Thanks man.
-neo

I'd just keep it as well...Jan is only 6mos away and you have a backup battery.

Have you reviewed the "mini usb" pin thread yet?

I had the same problem. When it happened, my phone wouldn't get power through the usb port. What I did was make sure the battery was drained, then took it in and complained about it being dead and not charging. They replaced it without question.

Yea, check out this thread:
http://forum.xda-developers.com/showthread.php?t=362679
I had mine replaced by ATT. Don't say there's anything physically wrong with the phone. Just say it won't charge.

i had a similar problem. USB pins were all messed up. I brought it in, they tried to plug a USB in, saw that they couldn't and the pins were crooked, and they went right back and got me a refurb, in great condition. they never turned on my phone. that was that.
this was july 12, and i have NOT flashed since. I have stuck only to ROMs.
I am waiting till after the new WM6.1 ROM to flash it at again.
but i am getting less patient.
important to be patient and polity when in the warranty center.

Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?

If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.

I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.

HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.

I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
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Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric

Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.

Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse

landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.

the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser

Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.

I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?

There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.

As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.

Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.

Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
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No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.

KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy

congratulations
Richie V6 said:
The touch pro is very sexy
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Click to collapse