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This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Damn, hate those broken screen story's. Scars the **** out of me.
jon_k said:
This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Click to expand...
Click to collapse
I dont know but man I hope that there isn't. Have you tried contacting invisishield? Never mind, b/c they'll blame you. Most applicators like that use alcohol to evaporate the remaining moisture that's left. My friend applied it to his, and he used very little liquid(scared), so GOOD LUCK!! I MEAN IT
Tough break, sounds dangerous to pour liquid on the screen though !
On a related matter has anyone seen pics of a Kaiser pulled apart ? Still wondering where the GPS antenna is located !
Yeah, I hope I don't get shafted.
I love the invisibleshield, and I put one on my $1,500 DSLR camera screen, but since the Kaiser screen is recessed a bit, when you squeegee the solution out from under the screen, it cannot be wiped away. It just gets pushed out between the phone's body bezel, and the screen glass -- right in to the phone. With my DSLR camera, the screen is flush with the body, so when squeegee'd I could quickly wipe the water/alcohol away.
Contacting Invisibleshield got me:
Our liability does not extend beyond our product. The lifetime warranty only covers the replacement of the invisibleSHIELD and NOT a warranty for the device the shield is protecting.
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If ATT charges me the $400 if they find out, I guess I'll pay it. It's my fault, but by extension of invisibleshield. Guess I'll learn not to use that product on anything that has a recessed screen. I was thinking of buying an invisible shield for my laptop as well, but it's screen is slightly recessed like the kaiser, so you can forget me doing that!
xmoo said:
Damn, hate those broken screen story's. Scars the **** out of me.
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That was why I bought the 'best screen shield on the market' for scratches (invisibleshield). Coincidentally that was the demise of my phone. I also purchased a steel case that basically would let me sit on my phone (uncomfortably) if i wanted. The desire to protect my phone, did the opposite in my case.
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
zcink said:
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
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Could be, zcink. The replacement phone is on it's way. I can remove the battery during this time it takes for the replacement to come and see what happens. Unfortunately, I think one of the following has happened:
1) Water seeped between the LCD protetcive glass, and the LCD itself, and somehow soaked in to the LCD causing mini shorts -- thus resulting in kludged text.
2) Water seeped to the phone's connecting cable where the screen input is, dried on the wires, thus creating a short -- destroying the signal.
Either way, when the liquid dry's, the mineral deposits causing the short will still exist, still causing a short. For both, repair requires disassembly, voiding my warranty. I could buy a new replacement screen from the China place for about $100, but if ATT /might/ replace it without screwing me, I'll take the chance. Just wanted to know what my chances /were/ them finding out it's got water in it.
I guess the moral is.
Don't buy from InvisibleShield, unless you use a SPARING amount of spray they they include. They include a huge bottle, and I used 2 sprays worth applied to my shield. This created enough excess to be squeegeed right into my phones body. The phone worked great for a few days, until one day at work, while I was using it -- BAM -- the screen was dead.
There isn't the water dectector there, but I'm pretty sure the technicians would notice the damaged screen.
I know those screen protectors, used them for alot of things. Using one right now actully. Its the one you wash with soap and warm water, and just let it dry, it have a static adhesive to the the scree.
I see. yeah hopefully the ATT tech will be lazy and just grant you the warranty without investigating. just play dumb. If they charge you the $400 call them up and threaten to switch to T-Mobile.
My phone died and T-Mobile was going to do nothing until I threatened to switch to ATT, then they replaced it.
I seriously doubt that they will be able to tell unless you really soaked it, next time use a dry screen protector, they work just fine, no bubbles. The only moisture sensor is on the battery, and if it was a tiny amount of moisture, there's likely no signs in the screen assembly. AT&T isn't likely going to dissect the screen to check.
Kaiser disassembly howto
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Hadn't heard of that screen protector before, guess it would work well on an HTC Touch, not sure how the "full body" version works though!
gabriel31337 said:
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
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Click to collapse
Amazing find. Thanks!
It appears to me that the screen itself is it's own modular unit. Meaning, after phone disassembly, you'd have to disassemble the actual screen itself. Further, there is no moisture indicators directly by the assembly it seems.
Knock on wood, but I'd hope a tech wouldn't go that far to determine the fault of the phone. I assume they would if theres telltale signs of water damage to the display (streaking might be a common sign.) But, maybe, just maybe, they won't.
http://www.gpspassion.com/download/HTC_Kaiser_disassembly.pdf
updating link
RemE said:
The only moisture sensor is on the battery
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The service manual shows 4 of them, one under the battery that can be seen from the outside, one at the top and one at the bottom of the mainboard's other side, and.. one on the board that holds the bottom front panel switches, so very close to the LCD.
Personally I wouldn't have asked for a replacement phone, I'd have disassembled the phone and tried to clean it if made dirty by the liquid, bought a spare screen off ebay if it was definitely dead, and if ultimately it didn't work bought another phone off ebay for less than $400. But maybe I like risk
Here, Perfect for what you need, used it myself: http://www.mindsofwisemen.com/fileso/other/ReplacingTheLCDonaKaiser.pdf
Best wishes
Mod Edit:
Not sure if the above noted guide is officially and with permission uploaded to that site, but to give credit to members here it is (SKDVR’s Adaption of Tony Chen’s guide)
http://forum.xda-developers.com/showpost.php?p=2247685&postcount=19
i took mine apart to replace the screen; pics and info on what i did and where i got it. didn't see any water indicators near the screen when i did it, didn't think to look...
Keyboard membrane removal.
So, I've had trouble with my keyboard lately and wanted to just clean off the contacts on the membrane...but I can't seem to get the damned thing out of the plastic keyboard Middle Housing.
I have gotten everything apart so the housing is separated. Verified that I did it the way the service manual says...but i saw NOTHING about how to disassemble the keyboard from the housing.
PLZ! Pictures are good.
Try replacing digitizer screen
found that digitizer screen is above lcd and can be purcased for about $10 on ebay
hello guys,
my tytn II cant detect simcard saying the simcard is missing.
Any idea whats wrong???
Yes, I already broke my phone. Go ahead, grin and chuckle..now that you've gotten it out of your system, anyone want to offer a little guidance? Never disassembled a newer cellphone before. New glass is ordered and has been shipped, just waiting for it to arrive. I'm hoping the process is fairly simple. I do have a specialized set of screwdrivers with all the hard-to-find bits, so that's not a problem ..it even has the tiny blackberry bit.. but from what I can see HTC uses standard micro Philips screws. Yay for standard formats!
Sent from my HTC PH39100 using xda premium
If this phone is anything like hd2 you're gunna want the flat pry tools they sell (search hd2 screen replacement tools). Their not needed but a nice handy thingy to have, other wise you might crack your LCD from flexing it too much.
Sent from my HTC PH39100 using XDA App
I wont grin and chuckle too much, I broke my Atrix after 4 days.
The Vivid screen seems very fragile. 2 of my coworkers have broken theirs within a few weeks of having them. Small drops from waist distance. Its too bad because I have seen the current Samsung models dropped from 6 feet face first and survive
Sent from my HTC PH39100 using xda premium
Yeah, I've cracked mine as well. If you google HTC raider teardown on YouTube.. There's a vid.... Butttt, it's not in English and it's a teardown not a screen replacement tutorial.
It seems as thought HTC has been using reeeeally thin glass in their devices.
Whered you get the glass? It'd be very thoughtful of you to do a tutorial as you do it. I really want to replacement mine but if you remove one on the screws by the battery it voids your warranty
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
travisxcore said:
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
Click to expand...
Click to collapse
How much is it for them to fix it?
I have no idea. Shoot them an email (not Support Inquiry, youre gonna wanna send it to Repair Inquiry) and they should be able to tell you. Make sure you fill out the S/N box out now, or their just gonna send you an email back asking for it.
travisxcore said:
I have no idea. Shoot them an email (not Support Inquiry, youre gonna wanna send it to Repair Inquiry) and they should be able to tell you. Make sure you fill out the S/N box out now, or their just gonna send you an email back asking for it.
Click to expand...
Click to collapse
I'll do that right now. Thanks alot
(sorry to hijack the thread lol)
They use a double sided tape that hopefully comes with your replacement screen , I tried to replace a water damaged screen and it really wasn't a fun process
Sent from my HTC PH39100 using xda premium
It didn't fall very far..
Yeah when mine fell I had it in a shirt pocket, bent over to pick something up and it slid out, fell about a foot and a half..directly onto the search button corner on ceramic tile. Crunch. I ordered a new panel from tmart.com .. I got a confirmation email back on the 4th saying its been shipped via usps.. should be here soon. I hope it comes with everything I need - cost me about $50.00 with the shipping and everything. I paid the extra 3 bucks for insurance lol..
bproulx said:
Yeah when mine fell I had it in a shirt pocket, bent over to pick something up and it slid out, fell about a foot and a half..directly onto the search button corner on ceramic tile. Crunch. I ordered a new panel from tmart.com .. I got a confirmation email back on the 4th saying its been shipped via usps.. should be here soon. I hope it comes with everything I need - cost me about $50.00 with the shipping and everything. I paid the extra 3 bucks for insurance lol..
Click to expand...
Click to collapse
So, how was the installation process? And did it come with the adhesive? I'm going to buy it from that site as well
And then it was fixed..! FTW!
Ok sorry for the delay getting back to you guys.. been frantically waiting for the screen to clear US customs (ugh) and arrive, which it finally did today. I was able to get my hands on it at about 3 this afternoon, but I wasn't able to actually look at it until about an hour ago..
So.. I open the package, big grin on my face..and the first thing I notice is that the glass is AT&T branded. Funny, considering I'm in Canada and using Rogers..but hey a digitizer by any other name...and all that. So! I open the bag that my "tools" came in.. There are 2 blue plastic tools, one a prying tool and one looked a lot like a guitar pick. Cool. There are also 2 screwdrivers included, and I'm momentarily excited, until I realize they're just tiny torqx bits. The Raider uses TINY philips head screws, so those were useless. I put them into my tiny tool set..for later consideration.
Back to the screen. Looks like it the real deal, so I watch half of the teardown vid on youtube.. As mentioned in an earlier post it isn't an english-language vid so aside from seeing the locations of the screws and the methods of levering off the internal components, there's no exchange of information going on. I would like to mention however that the video kind of glazes over the locations and removal processes for some sensitive connections, so having only experienced laptop repairs personally.. I was in fairly uncomfortable and unfamiliar territory - but I was determined.
I tried several ways at getting the phone down to its base components, and finally succeeded in locating the panel's ribbon connector interface on one of the phone's circuit boards. I had to remove the back of the phone, pull the batt, sim and sd, and pull the 4 main screws that lock the housing down onto the phone.. From there its a matter of levering off the black plastic shell and whats underneath is a whole lot of tech in a very tight space. There were 3 or 4 wires I had to disconnect, about 15 tiny screws in 3 different lengths, and then when all was said and done I had to pry the busted panel off using the supplied blue lever tool (pretty handy, actually.) and then lift the lcd away from the metal housing enough to slide the old connector out and the new one through.. This was a very tricky process - I drink way too much coffee to hold completely steady for long..lol.. Finally got it all through, but by this time I had smudged the inside of both glass surfaces pretty badly and it took some serious mechanical dexterity to hold the surfaces and wipe them down without wrecking any of the flapping, loose circuit boards, screens, etc.. it was a frightening experience.. I won't lie.. I definitely feared the worst possible outcome given my limited experience.
So.. the panel's ribbon cable is inserted, the white clip back down securing it.. I manage after several attempts to remember how to put the puzzle all back together, and after about 45 minutes of messing with it I had a visually complete phone again. I hit power, and miracle of miracles the HTC logo flashes on the screen.. I'm hopeful..
The phone boots up, looks great (aside from a few smudges I missed on the inside..grr) so I start touching the screen and here's where we have the first problem..lol.. its recognizing that I'm touching the screen..but not really accurately.. it seems to be that there are dead areas.. So now I'm thinking I broke something..lol..
Smoke break.
Took it all apart again, forgot to clean the smudges, removed and re-seated all the connections, and about 15 minutes later I had it back together again. I booted it up and waited.
Success!! It sees where I'm touching accurately now - I think the ribbon must have moved while I was putting it back together, I was shifting things a lot as I was trying to figure it all out, so I must have stressed the cable enough to move it slightly in the slot.. that, or I didn't have it all the way in / straight the first time I did it. Either way, it works fine now. I was successful on the 2nd attempt, and now the only difference is that this glass feels..rougher? less smooth? not sure how to describe it.. it feels different, anyway.. and the at&t logo of course. Aside from that, you'd never know it was in pieces an hour ago..lol.
Would I do this again? ..I hope I don't have to. Its not impossible, but man, if you're going to try this BE SUPER CAREFUL!! lol..
edit: and no - it didn't come with the double sided tape, but it seems to be staying without having to replace it.. it wasn't too hard to remove it from the panel, but getting it back on straight took some finesse.. lol.. it comes apart easier now when you're tryingn to disassemble it..but seems to be holding together fine on its own.
travisxcore said:
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
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Click to collapse
Corning makes the glass on the Raider/Vivid?
I would suspect it to be more sturdy if its corning, my SGS has been without a screen protector and still does not have any scratches. Yes i know SGS is Gorilla Glass and this is not but i would think it would be stronger.
@ bproulx
You should take it apart again and make a tutorial . I hope i never have to go though what you did. Knock on wood.
lol..might take it apart again..
So..I have smudges on the inside of the glass. Stupid sweaty fingers. Now I'm tempted to pull it apart again ..but not far enough to make a tutorial lol.. besides.. I'm glad I didn't have a camera on me - you guys woulda had a good laugh at me breaking into a sweat trying to pry loose the glass panel the first time..lol. I know it was already broken but (a) I was trying not to cut myself on it and (b) I was also trying not to break the lcd underneath. Which I believe also has smudges on it. Oi.. I guess I'll have to get in there and clean it. Probably not tonight tho. I'm just glad the thing still works - I was scared I was going to bust something. There are a LOT of little things in there. For the record the CPU looks neat. Its smaller than a sim card, a little bigger than a micro sd. Pretty impressive.
bproulx said:
So..I have smudges on the inside of the glass. Stupid sweaty fingers. Now I'm tempted to pull it apart again ..but not far enough to make a tutorial lol.. besides.. I'm glad I didn't have a camera on me - you guys woulda had a good laugh at me breaking into a sweat trying to pry loose the glass panel the first time..lol. I know it was already broken but (a) I was trying not to cut myself on it and (b) I was also trying not to break the lcd underneath. Which I believe also has smudges on it. Oi.. I guess I'll have to get in there and clean it. Probably not tonight tho. I'm just glad the thing still works - I was scared I was going to bust something. There are a LOT of little things in there. For the record the CPU looks neat. Its smaller than a sim card, a little bigger than a micro sd. Pretty impressive.
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I've taken apart laptops (MacBooks at all) and successfully reassembled them so I think I'm up to the job. I'm reaaaally thankful that it says AT&T at the top and not HTC like the pic shows (since I'm on att).. Another question though, did you successfully get the "void" plastic piece back over the screw? Because, I want to keep this phone as "under warranty" as possible
Getting better at taking it apart..lol..
Chism87 said:
I've taken apart laptops (MacBooks at all) and successfully reassembled them so I think I'm up to the job. I'm reaaaally thankful that it says AT&T at the top and not HTC like the pic shows (since I'm on att).. Another question though, did you successfully get the "void" plastic piece back over the screw? Because, I want to keep this phone as "under warranty" as possible
Click to expand...
Click to collapse
No, the little void sticker on mine was less like a sticker and more like... glue, with paint on it.. lol.. it just flaked apart when I tried to lift it.. but I wasn't concerned with preserving it. Maybe if u use an x-acto or something like that you can lift it intact..? Let me know how you do.
I started getting some random touch input glitches yesterday, and today they got worse.. then my son spilled hot coffee on me and I dropped my phone on the carpet where it of course popped apart..lol..and then when I booted it back up I had some *major* touch glitches.. it was seeing input higher up than the actual contact point, and just acting real buggy..the phone was lagging.. so I took it apart again, completely.. took my sweet time reassembling it this time - I even got out the micro-fibre cloth and cleaned all the glass, and voila.. this time - its like new. I can already tell its put together right this time, which tells me something wasn't quite right before - I'm guessing I didn't get the ribbon cable seated properly before.. there are a lot of tiny, offset contacts on the end of that little cable. Anyway, I guess the moral of the story is screw warranties, and the more times you disassemble your phone the better you get at it.. lol.. it wasn't anywhere near as intimidating this time around. Felt kinda easy, actually. I think I just psyched myself into thinking it would be hard to do the first time around.
I do miss my original glass tho.. I'm thinking about contacting HTC and ordering an oem panel lol.. this one feels.. grippy. The HTC one felt smooth as silk.. I dunno this one kinda feels more like window glass. Meh.. better than a broken ghetto phone. At least now I can whip it out in public without hanging my head in shame and peeking around to see who's looking at my ugly screen. I never even tried HTC directly..I just googled the part and went with the one with good reviews..
OMFG...FML..
Sooo.. I got angry at my Raider today.. started doing the weird touch input glitches again after a battery pull, got frustrated and slammed my phone down on the table in anger...and.... smash. Brand new panel is now ten times as shattered as the old one was. AND...now the phone won't even light up. AND..it looks like I may have cracked the actual LCD this time.. just a small crack at the very bottom - wouldn't even be visible with the shell on the phone.. but.. I'm not very optimistic. I get absolutely nothing on my screen when I boot the phone, all I get is one haptic "bump" and thats it. Nada.
Sooo... looks like I need a new phone. Again.
Lame.
There goes $600.00
....sigh.
Anyone wanna donate an old android device to a guy who's now really really sad and has no phone? LOL.. why did I give away my legend????
Not giving up my phone!! LOL!
Ok so I decided to try my luck at replacing the LCD as well as the busted digitizer that I just re-broke..lol.. back to tmart, and ordered both. I really wish I could have found the whole assembly pre-built, but the only company I found selling both as a single unit had a minimum order of 5 pcs. Out of my price range for repairs, although with my track record maybe it wouldn't have been a bad idea? lol.. anyway, I just bought both parts from tmart and am still waiting for one of them to show up. The good news is I was able to replace the LCD already. It really is just held in there with tape. Like.. there's nothing really holding it all together..you'd think with all those screws and tabs they could have come up with a better way?? Ah well. I have a display again, but until I can get the digitizer and install it I'm without input.. so I can just watch the phone boot and then sit on my lock screen. Or boot into recovery mode and use the vol and power buttons to mess about.. But why..lol. I'll just wait.
I'm just happy that nothing else seems to be affected. I had my alarm going off still with no screen, so that tipped me off that everything else should still be ok. I won't know for 100% certain til I complete the repair, but it looks promising. I picked up a used HTC Magic (ugh) from kijiji for $80 and it came with 3 batteries, 3 chargers, 3 usb cables, 3 leather cases, and a bunch of other crap in threes. Just so I'm not completely without a phone in the meantime. Overall not bad for $80 but man is this phone slow. I installed a custom rom **THANKS XDA!!** on it and it improved the performance and look of the OS a little, but it lags a lot even overclocked when just typing a text.. I can't wait to get my phone back!!
Aside from the screens, this phone is pretty tough. I slammed that sucker down pretty hard that day.. Cmon HTC - why didn't you give us gorilla glass on a $600 LTE phone!?!?!?!? I wish I could find an aftermarket panel that was made from gorilla glass. That would totally rock!
Yeah, i really wish they would've put gorilla glass on it. I used to have the atrix and ive dropped it on tile floor at least 3 times... Nothing. Keys in the same pocket as phone.. No scratches at all.
I didn't want to try my luck, so I just got a replacement vivid
Hey everyone.
A few months ago I dropped my phone for the first time. It turned out that the screen had gotten a large crack down through the middle, running all the way from the top to the bottom. I tried using it, and the touch capabilities didn't seem to be affected, so basically it was just cosmetic at first.
But this afternoon, after having used it lightly since morning without issues, the phone suddenly started responding weird to touch. Whenever I touch the screen, it registers touches all over the screen, and I'm not even able to dial in my pin code after rebooting.
Does anyone have an idea what might have happened, what is broken, and how much it will set me back to fix it?
BTW, the phone arrived with a red pixel, I noticed it once when booting up, but thought it was just a bug or something. Later I found out that is actually a fault with the phone, and most companies have dead pixel policies, I'm wondering, is it possible to return the phone for a new because of the red pixel?
Thank you for your time.
I think it will be a little hard to prove that dead pixel after being cracked. If you have some skills, you can change it yourself, its not very hard and you can find the screen on the internet.
Sent from my LG-P880 using xda app-developers app
RuedasLocas said:
I think it will be a little hard to prove that dead pixel after being cracked. If you have some skills, you can change it yourself, its not very hard and you can find the screen on the internet.
Sent from my LG-P880 using xda app-developers app
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That does sound good, but aren't the glass (The outermost layer) and the touchscreen two different things entirely?
Thank you.
Well what do you know, it started working again! Well, atleast for now.
Thanks for the advice
SB93 said:
Does anyone have an idea what might have happened, what is broken,
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...I'm going to go out on a limb here and say it's the huge crack down the middle of the screen? :good:
Seriously, though.. capacitive touch-screens measure changes in the resistance across a thin layer on top of the glass. So if you bend it somehow, or damage it (say, stretch it because the glass underneath cracks), then the resistance won't be picked up, or it will be registered inaccurately. So it might work for a while, or work reasonably well. Know a guy who smashed his iPhone.. sat on it, actually.. and it worked with "cracked" glass (that was held together by the layer on top of the glass, right) until he bought another iPhone. *shrug* He talked about it a lot, but it didn't seem to really make a difference on the actual phone.
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
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Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.
So... teardown videos on YouTube fooled me and I thought that this phone is water-resistant. I washed it under tap water (multiple times, actually). After the last time, the screen stopped working, but the phone appears to be OK — even the touch clearly works. I've already disassembled the phone and cleaned the connectors with 95% alcohol, but the screen still doesn't work. Is buying a replacement screen and hoping for a cheap repair the smartest thing to do? After all, the motherboard can also be borked.
EDIT: the screen is completely black
BlueOner said:
So... teardown videos on YouTube fooled me and I thought that this phone is water-resistant. I washed it under tap water (multiple times, actually). After the last time, the screen stopped working, but the phone appears to be OK — even the touch clearly works. I've already disassembled the phone and cleaned the connectors with 95% alcohol, but the screen still doesn't work. Is buying a replacement screen and hoping for a cheap repair the smartest thing to do? After all, the motherboard can also be borked.
EDIT: the screen is completely black
Click to expand...
Click to collapse
I've replaced the screen after dropping the phone. Was only a small chip in the bottom corner, didn't look much at all, but the screen was completely dead. I was in a similar dilemma of wanting to be sure it was only the screen before spending about $100 on a screen. I booted into fastboot, then connected to a PC, then done the fastboot devices command, which returned a valid ID, so I knew the phone wasn't completely dead. Also connecting to the PC and booting the phone, the PC recognised the phone was connected, though without being able to unlock the phone I couldn't check anything else. That was enough for me to go ahead and order the screen. Now everything works fine.
Robbo.5000 said:
I've replaced the screen after dropping the phone. Was only a small chip in the bottom corner, didn't look much at all, but the screen was completely dead. I was in a similar dilemma of wanting to be sure it was only the screen before spending about $100 on a screen. I booted into fastboot, then connected to a PC, then done the fastboot devices command, which returned a valid ID, so I knew the phone wasn't completely dead. Also connecting to the PC and booting the phone, the PC recognised the phone was connected, though without being able to unlock the phone I couldn't check anything else. That was enough for me to go ahead and order the screen. Now everything works fine.
Click to expand...
Click to collapse
Thanks for sharing your experience! In my case, the phone clearly isn't dead, but I wonder whether some circuitry on the motherboard that's responsible for making the display work might be fried. Well... if that's the case, I can always sell the replacement screen after testing, but I'm not sure that someone will buy it for a good price.
Also... where did you get your screen from? On AliExpress, they are as cheap as $50, but most of the cheap ones are clearly some fake crap — TFT/IPS LCD, smaller than the original, fingerprint scanner not working... I guess I need to buy something more expensive. Have you noticed any difference between the original screen and your replacement?
BlueOner said:
Thanks for sharing your experience! In my case, the phone clearly isn't dead, but I wonder whether some circuitry on the motherboard that's responsible for making the display work might be fried. Well... if that's the case, I can always sell the replacement screen after testing, but I'm not sure that someone will buy it for a good price.
Also... where did you get your screen from? On AliExpress, they are as cheap as $50, but most of the cheap ones are clearly some fake crap — TFT/IPS LCD, smaller than the original, fingerprint scanner not working... I guess I need to buy something more expensive. Have you noticed any difference between the original screen and your replacement?
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It was 4 months ago I got mine from AliExpress, at that time there wasn't any of these cheaper ones for sale. Looking at these cheaper ones they are TFT, though it's not always obvious in the description.
One seller is selling both TFT and OLED and are clearly labelled in the options. So from this assume that all cheaper ones are TFT.
It is a bit of a minefield. I doubt that any of the sellers have the actual original genuine screens. It took me a couple of days to go through all the listings and determine which one would most likely be good quality.
I eventually went for this one, which was slightly more expensive than most. Now though it appears to have gone up about $15 from when I bought it.
https://a.aliexpress.com/_d7OqLlE
At that time it had the best reviews, which appeared genuine. There were others with a higher review count, which appeared to be just as well reviewed, but reading the reviews you realise they are fake. Many reviews, supposedly from the USA, written in very poor pigeon English.
Also saw some stores with high review count, but then realised that most reviews are for completely different products (a common trick by some Ali sellers, completely change an existing listing so a new product looks like it's got high reviews)
The screen is good quality. It took about 3 weeks to arrive, but it was about 2 weeks after I damaged it before I ordered. So it was around 5 weeks after I last used the phone before installing it. After that time it's hard to judge if it is as good as the original. To look at and use the phone you wouldn't think it was a non original replacement, to me it seems to be as good as the original, without doing a side by side comparison. As far as an oleophobic coating, I couldn't say, it's had a screen protector since installing.
BlueOner said:
I washed it under tap water (multiple times, actually)
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Umm. What? Even with IP rated phones you don't wash it with water. IP rating generally means that its good for accidental drops into water or for use in light rain. Why on earth would you wash it? Yes, I know jerryrig says there's some water ingress protection but it doesn't mean you should wash it with water. It just means you're good for use in light rain at best.
lambstone said:
Umm. What? Even with IP rated phones you don't wash it with water. IP rating generally means that its good for accidental drops into water or for use in light rain. Why on earth would you wash it? Yes, I know jerryrig says there's some water ingress protection but it doesn't mean you should wash it with water. It just means you're good for use in light rain at best.
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Yes, I know. Very stupid. At least y'all can learn from it and avoid making the same mistake.
Robbo.5000 said:
The screen is good quality.
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That's reassuring!
Robbo.5000 said:
it's hard to judge if it is as good as the original. To look at and use the phone you wouldn't think it was a non original replacement, to me it seems to be as good as the original, without doing a side by side comparison.
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Click to collapse
Well, I guess that even if it's a bit worse, replacing the screen is better (in my case) than dealing with an older/cheaper phone or throwing a nice sum of money on a phone in similar price range. I will report my experience after replacing the screen, maybe it will help someone. I'm definitely not going to find another guy with 9T (Pro) because of the coronavirus, but comparison with another high-quality AMOLED phone is another way to check the quality.
So... I wanted to order the screen, but when I checked whether the phone still works... it appeared dead. It charges, is visible in USB devices (but no fastboot etc.), the notification LED blinks, but that's all. It worked perfectly some time after the water damage occured, so I guess that the damage progressed. Yes, I didn't clean the phone thoroughly after disassembling it - I thought that the water probably evaporated anyway after using a heat gun, so, as I mentioned earlier, I cleaned only (easily accessible) connectors. Maybe it is something stupid (power button?), but it seems too good to be true. If I don't post another update, just assume that my phone died.
BlueOner said:
So... I wanted to order the screen, but when I checked whether the phone still works... it appeared dead. It charges, is visible in USB devices (but no fastboot etc.), the notification LED blinks, but that's all. It worked perfectly some time after the water damage occured, so I guess that the damage progressed. Yes, I didn't clean the phone thoroughly after disassembling it - I thought that the water probably evaporated anyway after using a heat gun, so, as I mentioned earlier, I cleaned only (easily accessible) connectors. Maybe it is something stupid (power button?), but it seems too good to be true. If I don't post another update, just assume that my phone died.
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Click to collapse
Press F in the comments section guys
My k20 pro Disable screen problem
Hi xda developers
After wetting the phone with a hand sanitizer and using the same wetness of the screen, I played the online game and put it in automatic game mode and rested for a while...
After waking up, I noticed that the phone was turned off, which was turned on by holding down the power button, but the screen is off...
Currently, only vibrators and notification lights work for the phone, and the phone is organized by a computer.
Also, the phone is charged and its sound can be heard while connecting it to the charger, and its sound can be heard in the same way to lock the screen.
Does anyone have an idea?
my phone just take s swim in the river yesterday, now its has no display but still on and even the touchscreen is working (i know is working cuz its register sound when i try to touch it everywhere). it have been dead first but then turn back on with everything work normal. but after about half hour, the screen suddnly dead.
after tear it my self i found where the water coming in, its from the 3.5mm jack. other holes have rubber protection but the jack has nothing. they even put water dammage indicator below the 3.5mm module....
i have try few method like clean the board with isoprofil alcohol but no avail. now im waiting my screeen replacement and will try to fixit my self.
IchsanWin32 said:
my phone just take s swim in the river yesterday, now its has no display but still on and even the touchscreen is working (i know is working cuz its register sound when i try to touch it everywhere). it have been dead first but then turn back on with everything work normal. but after about half hour, the screen suddnly dead.
after tear it my self i found where the water coming in, its from the 3.5mm jack. other holes have rubber protection but the jack has nothing. they even put water dammage indicator below the 3.5mm module....
i have try few method like clean the board with isoprofil alcohol but no avail. now im waiting my screeen replacement and will try to fixit my self.
Click to expand...
Click to collapse
Hello! Had exactly the same issue. Did it work to replace the screen?
My phone got into the sea (well the sea went into it), nothing happened for a while, and then it suddenly went black. Is working (like i can still use it as alarm lol) but the screen is not. Same as BlueOner, i'm afraid is not the screen itself but something in the mother board, so I would love to know if any of you were able to use it after replacing the screen or i will end up with the same issue.
Thanks!
saityro said:
Hello! Had exactly the same issue. Did it work to replace the screen?
My phone got into the sea (well the sea went into it), nothing happened for a while, and then it suddenly went black. Is working (like i can still use it as alarm lol) but the screen is not. Same as BlueOner, i'm afraid is not the screen itself but something in the mother board, so I would love to know if any of you were able to use it after replacing the screen or i will end up with the same issue.
Thanks!
Click to expand...
Click to collapse
It's toast. Don't even bother. The sea salt is hygroscopic, conductive (with moisture), corrosive and -everywhere- now.
It not a question of if it will fail only when.
Tap water is similar but not near as aggressive. The smallest amount of salt (sweat) can change that if it gets inside too. Even so if the device >didn't have it's battery pulled immediately<, then completely turn apart and cleaned with anhydrous isopropyl alcohol it won't fare much better in the long term most likely.
Any water internally can cause massive damage quickly. Or the signs of damage can take months to fully manifest themselves especially if the battery wasn't quickly pulled.
Salt water is fatal because it's residue doesn't easily rinse off as well as what was stated above.
This is why manufacturer warranties refuse to deal with water damage.
It's the gift that keeps giving...
Occasionally you can get lucky if you act fast
My Buds case fell into my coffee cup and immediately crash dived to the bottom like the sub in Das Boot. Cream and sugar too.
I pulled it apart and rinsed it will RO water then with anhydrous isopropyl alcohol in less then 3 minutes. Got as much as the isopropyl out as possible without compressed air and allowed it to dry in a warm sunny spot. Couldn't disconnect the Li battery as it was soldered or spot welded in. After about 2 days of drying it worked and other a year and a half later still is working.
I am still surprised...
Hi. I got water damage. The screen can be turn on but its not responding at all. I can press the power button, the screen lights up, as normal. I just couldn't unlocked it. It wont accept any touch. Also i tried calling from another phone, sound okay, also led notification working.
I havent try the charging port yet.
Anybody have similar experience? Can someone explain my problem? Should i order new screen replacement? Im just afraid its not screen problem.
harithzaim88 said:
Hi. I got water damage. The screen can be turn on but its not responding at all. I can press the power button, the screen lights up, as normal. I just couldn't unlocked it. It wont accept any touch. Also i tried calling from another phone, sound okay, also led notification working.
I havent try the charging port yet.
Anybody have similar experience? Can someone explain my problem? Should i order new screen replacement? Im just afraid its not screen problem.
Click to expand...
Click to collapse
Read my previous post.
You need to dry it out completely.