Phone has no signal - Brand New (received on Wednesday) - HTC Sensation XL

Hi. Straight to the point, the phone is my sisters. She has no idea what has happened but today, the phone has just stopped having any signal whatsoever. WiFi works however. She has no idea what has happened and neither do I. It's not a problem with the SIM as I checked it in another phone and it worked fine. The phone has not been rooted or anything and its not even been a week yet. No odd apps installed, nothing looks wrong. Any ideas on how to fix? Thanks in advance...
~Ak

Is the back cover properly installed ?

back cover must be fully closed. this acts as your antenna for GSM and wifi. if that is ok then head over to settings > about phone, in there you can check signal strenth ect

Thanks for the reply's but it seems that Vodafone have messed something up with the porting of the number. Just messed up but they are fixing it. Thanks anyway.

Related

Dropped signal on v1615 t-mobile uk

I have a strange problem with my Kaiser, the signal with t-mobile uk keeps dropping, I have changed various radios and roms but still have the problem.
Current Phone is: V1615
KAIS130
SPL-3.34.Hard
CPLD-8
Current RomDA Ultimate X-V3 (but have tried anumber of others including stock t-mobile)
Current Radio: 1.70.19.09 (but have tried a number of others)
Any help would be appreciated.
p.s. Yeah on my first post, been a lurker for far too long.
Do you use 3G networking?, if not, try to change under Band menu to GSM network, it works pretty well and most places has good signal for it.
Good Luck!
I've had a nightmare with mine on T-mobile..
3 months ago, my phone developed a problem where it'd drop its network for a few hours, then I'd get a few hours of it working, etc. etc.
It was sent to T-mobile, who just re-flashed it. Still didn't work! Had it sent back and it was away a long time, I believe they replaced the motherboard.
It's been working perfectly for the last month until today - When it hasn't had a network connection the whole day! I'm worried it's still broken..
Hopefully our problems are network based! T-mobile warranty returns are terrible.
Aha! Changing my "Network Type" to GSM from Auto fixed things.
...But now when I receive a text, it vibrates until I reset!
jamiepyrite said:
Aha! Changing my "Network Type" to GSM from Auto fixed things.
...But now when I receive a text, it vibrates until I reset!
Click to expand...
Click to collapse
turn off vibrate
Hi Milmirex & Jamiepyrite, thanks for the comments.
I've changed to GSM and it has been working fine for the last ten minutes, will test for the rest of the day and report back.
Does anybody else have any idea's how to fix 3G problem? I receive emails all day so could really do with this being resolved.
Does anybody else have same issue but with different network? would possibly point to hardware issue if you do.
Thanks again.
P.S. I didn't have the problem with vibrating on receiving texts
I had flashed back to the original T-Mobile ROM when it was doing the vibrate thing. Flashed it again back to the ROM I was using before and all works fine now
jamiepyrite said:
I had flashed back to the original T-Mobile ROM when it was doing the vibrate thing. Flashed it again back to the ROM I was using before and all works fine now
Click to expand...
Click to collapse
Even I have the similar issues from last week. Mine is MDA VARIO III. Even after changing my band to GSM, the issue stil seesm to be there. For about 10 mins i get a weak sigmnal, then it disappears.
Where did you get the original TMobile Vario III ROM. I would like to reflash and see if it fixes the problem. Can you please direct me to the right place
Thanks
Shashi
I think my problem may be similar. I'm with Virgin Mobile but I think they use T-Mobile network.
Have had my Tytn II for over a year & haven't touched software or settings for several months & all has worked well. For the last few weeks I've had no signal in places that other people on the same network (using different phones) are fine. Sometimes if I reboot it comes back. I'm also now finding low battery a lot but I think that the signal issue is draining my batter as it seems to be constantly searching. I get low/no signal with a completely full battery so I don't think that the battery is the problem.
Might this be a H/W problem? Anything I can do to sort this?
i have the same problem. I use Telkomsel operator in indonesia. My Kaiser is HTC Brand.
Any idea why is this happen? Seems like A LOT OF Kaiser went bad this way
Anyone have solution?
im4u2nv said:
i have the same problem. I use Telkomsel operator in indonesia. My Kaiser is HTC Brand.
Any idea why is this happen? Seems like A LOT OF Kaiser went bad this way
Anyone have solution?
Click to expand...
Click to collapse
Yup bro, we had the same problems,
i had already try to use with XL, Indosat, and my own Telkomsel,
but still had this serious problems,until i switch phone mode into GSM
i use this gadget for 3G purpose now i must use only GSM
is there any solutions from HTC? I already count on the net and found a lot of problem like we had and still no solutions from HTC

[Q] Internet Troubleshooting

I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Notice
Gstar88 said:
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Click to expand...
Click to collapse
Maybe also nessasary to mention i DID put my SIM in another device. Still same outcome. NO internet still
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
MeX_DK said:
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
Click to expand...
Click to collapse
Yea you would think that, they told me in the store today that was not the case. Funny thing is i tryed to switch it again into another devince, and still nothing. However, as I went into the store i got a new simcard that didnt fix the prob. Suspecting some internal flaw?
Anyway, gonna call LG and use my vip change possibility so we'll see if its the device itself or not.
T-mobile offcourse claims that its a software prob, as this often happens on first batch phones

[Q] N7000 3G Radio failing

I've had my GT-N7000 for about a year. It has been rooted and running various ROMs since I had it and has always worked wonderfully. I had settled on CM 10.1 about a month ago. Since the last 3-4 days I noticed that my 3G signal showed no bars from time to time. Normally, just a quick 'airplane mode' dip and everything would be fine.
2 days ago was still having the same problem and I had to completely turn off and on again to 'maybe' get a signal. If I got a signal, it would only stay there for a few minutes and then disappear.
I changed the SIM card yesterday just to be sure but I still had the same problem. The same SIM card works perfectly well in my GT-I9000 running CM 10.1 as well.
I cleaned the SIM slot contacts, verified the internal antenna wire and even flashed a few modems and still have short lived and intermittent 3G signal. Any idea about what could be happening? Could it be the 3G radio failing on me?
Thanks for any help.
JF.
Anyone?
Does this happen after you move from one area to another? For instance from work to home or Vice Versa?
same problem
Hi there,
I've got the same problem than you. I got my Note 1 year ago, and since few days, I've a problem with the SIM.
On boot or reboot, the SIM is perfectly recognized and works good. I can call without problem, and can connect to the wifi without problem. The problem is when I use 3g, the SIM is not recognize after 1-2 minutes. I mean, I can access internet, do whatever I want, for just a minute or two. After that, the signal drop instantly. I tried:
plane mode: doesn't come back to normal mode cause the phone says there no SIM card
change modem: don't resolve the problem on all XX*** modem for JellyBean
change ROM: I was on German-leaked 4.1.2 Stock ROM, i tried 4.1.2 Switzerland ROM (where I live), 4.1.2 custom ROM and cynogenmod 10.1 (4.2.2). Always the same problem.
Tonight I'll try another SIM in the phone, in the case that the SIM is the problem.
otherwise, I don't know what else to try...
Blancoaguila said:
Hi there,
I've got the same problem than you. I got my Note 1 year ago, and since few days, I've a problem with the SIM.
On boot or reboot, the SIM is perfectly recognized and works good. I can call without problem, and can connect to the wifi without problem. The problem is when I use 3g, the SIM is not recognize after 1-2 minutes. I mean, I can access internet, do whatever I want, for just a minute or two. After that, the signal drop instantly. I tried:
plane mode: doesn't come back to normal mode cause the phone says there no SIM card
change modem: don't resolve the problem on all XX*** modem for JellyBean
change ROM: I was on German-leaked 4.1.2 Stock ROM, i tried 4.1.2 Switzerland ROM (where I live), 4.1.2 custom ROM and cynogenmod 10.1 (4.2.2). Always the same problem.
Tonight I'll try another SIM in the phone, in the case that the SIM is the problem.
otherwise, I don't know what else to try...
Click to expand...
Click to collapse
sorry to late reply for this old thread but i have the exact same problem now and i got here searching for solution..
how did you fix your phone please??
Salamonti said:
sorry to late reply for this old thread but i have the exact same problem now and i got here searching for solution..
how did you fix your phone please??
Click to expand...
Click to collapse
You're ****ed if it's the same problem! I tried a lot of technique and the one I warn you about is changing the RIL. Useless waste of time and ****ed up everything. At the end I tried an app available on the play store for thé modem, can't remember which one. But hey, you're on the track!
Good luck
Blancoaguila said:
You're ****ed if it's the same problem! I tried a lot of technique and the one I warn you about is changing the RIL. Useless waste of time and ****ed up everything. At the end I tried an app available on the play store for thé modem, can't remember which one. But hey, you're on the track!
Good luck
Click to expand...
Click to collapse
Are you sure it is the radio causing the problem and not the antenna? I know on mine, the USB charge port can be a real PITA when it
goes bad, and I had to buy about 3 before I found one that worked properly. With the wrong one, the radio signal would fluctuate all
over the place, so that's why I wonder if it could be a bad antenna/connection/board problem, since it is contained on the same
board as the USB port?
Blancoaguila said:
You're ****ed if it's the same problem! I tried a lot of technique and the one I warn you about is changing the RIL. Useless waste of time and ****ed up everything. At the end I tried an app available on the play store for thé modem, can't remember which one. But hey, you're on the track!
Good luck
Click to expand...
Click to collapse
p51d007 said:
Are you sure it is the radio causing the problem and not the antenna? I know on mine, the USB charge port can be a real PITA when it
goes bad, and I had to buy about 3 before I found one that worked properly. With the wrong one, the radio signal would fluctuate all
over the place, so that's why I wonder if it could be a bad antenna/connection/board problem, since it is contained on the same
board as the USB port?
Click to expand...
Click to collapse
I had an update..
I figured out that when i change the network mode to GSM ONLY it runs very well and never drops network signal or get the NO SIMCARD message..
but when i change the mode to AUTO or 3G/CDMA it drops network and gets NO SIM CARD after a few minutes !!
still don't know the reason & still searching
Let's talk about this problem. Mine is similar. Not getting errors with aim card but when i place or receive calls while in wcdma mode, conversation is normal at first place, then after few seconds i can not hear other side, and other side cannot hear me, sometimes that call ends and that is it. On gsm only, calls work normally, but internet is not working, while in wcdma internet works... pretty nasty issue. I tried flashing different roms, tried several modems to flash, problem is not disappearing, but from modem to modem i can see improvements. Sometimes it does not drop at all... can you help me with this?

[SOLVED][Q] One has lost signal and settings

Hey all I have rooted and S-off with moonshine and flashed This Rom to my Sprint Htc One. I then programmed it to work with page plus cellular, in which it was working great for about 3 days. I had gotten a text around 3:30AM & when I woke up the phone had NO signal, service, or data! Upon further examinations, I found that my settings to adjust the roaming features was GONE! The ESN checked out clear thru Sprint so I'm not worried about the phone being shut off or anything. Could this be an H-boot issue or what? I have since reinstalled the mentioned rom above but my settings are still gone. The pull down menu shows the Airplane mode to be on but it is NOT on anywhere else and I can't turn it off in the pull down menu. I hope this is my problem but I really need to know how to resolve it. I've tried to do a screenshot of the pull down menu but it grabs the home screen.
EDIT: I have resolved my issue. When I originally programmed my phone, I left the sim card from sprint in the phone and went with page plus. Evidently, with the sim in place, sprint was able to change some settings to shut off my radio. I found out thru sprint that the phone was activated on july 21st & deactivated on july 22nd. This gave them about 12 days to shut off my radio after deactivation. I went into cdmaws and found what they had changed, switched it back for a working radio again.
gimmeitorilltell said:
Hey all I have rooted and S-off with moonshine and flashed This Rom to my Sprint Htc One. I then programmed it to work with page plus cellular, in which it was working great for about 3 days. I had gotten a text around 3:30AM & when I woke up the phone had NO signal, service, or data! Upon further examinations, I found that my settings to adjust the roaming features was GONE! The ESN checked out clear thru Sprint so I'm not worried about the phone being shut off or anything. Could this be an H-boot issue or what? I have since reinstalled the mentioned rom above but my settings are still gone. The pull down menu shows the Airplane mode to be on but it is NOT on anywhere else and I can't turn it off in the pull down menu. I hope this is my problem but I really need to know how to resolve it. I've tried to do a screenshot of the pull down menu but it grabs the home screen.
Click to expand...
Click to collapse
i say reinstall the RUU to return to stock, just to check if your phones hardware are %100 fine then do all the mods agains
Muhammad.Muayad said:
i say reinstall the RUU to return to stock, just to check if your phones hardware are %100 fine then do all the mods agains
Click to expand...
Click to collapse
I will give this a try and here is a screenshot.. As you see the wifi still works but the radio has been disabled.
Edit: I completed the RUU and still have NO cell radio, wifi works fine. I've only had this phone 3 days before it stopped working and NEVER dropped it or abused it. I have read posts where some folks had the antenna wire come off but I'm thinking this is just what sprint is telling people. I don't see where there would be enough room inside the ONE for the wire to just "Fall Off"!
Sent from my HTCONE using xda app-developers app
Well I still have an Ipod like Htc One! No luck yet on restoring the cell radio and I'm kind of lost where to go from here. I'm guessing if the antenna wire came off, there would be no settings for roaming so I'll take it apart to see if that's the problem.
Help with NV items
I have tried every ruu and even went back to the 1.44 hboot to let my phone update itself to android 4.3. When I do the factory reset, my nv settings stay just as I programmed it to page plus. What I need is for someone to send me a copy of their NV items read thru cdmaws paid version or qpst, any means you have to read Please? I don't need or want any imsi or meid or personal info, just the nv items from a working phone. I'm really beginning to think that my phone needs to be replaced but I bought it from ebay and am not a sprint customer. If anyone knows how I could go about getting this replaced thru htc Please let me know but I would like to try the nv items first. If I messed up the phone then I'll fix it but I really think I have a hardware issue, otherwise I'd never think about a warranty.
Just out of curiosity, when you flashed the software to your phone and you lost your signal and settings, did the baseband on the phone show as "Unknown"? I get that from time to time, either due to incompatible software or a bad flash.
The phone actually worked great for about 3 dats and the baseband was and still is showing. I feel that I may need to send it in for warranty but I'd like to have the original nv items to flash first to see if my cell radio will work. The wifi works fine and I can change the radio in *#*#4636#*#* to anything I wish but that still doesn't give me reception. I've been flashing phones for 3 or 4 years & have seen the baseband show up as unknown but I've never lost cell radio until now. :crying:
" I don't see where there would be enough room inside the ONE for the wire to just "Fall Off"! "
Well it actually can. Not fall off literally but rather disconnect from its socket. This has actually been an issue with the HTC OneX's wifi antenna also.. If u check out this guide: http://www.slashgear.com/htc-one-teardown-proves-durability-a-top-priority-28275687/ you will see the black cable that goes from top to bottom and connects two pcbs. That's your culprit if indeed you have a hardware issue. What i would do if i were you is first find one of my carrier's antennae and go as close to it as possible and see if you get any reception at all (best chance i guess is in a subway station). I guess that once you're that close to a transmitter your circuitboard is sufficient antenna though i might be wrong. If i am right and you get reception than its hardware. If you dont get reception than the cause is uncertain..can be hardware, can be software.. Anyway, i wish you best of luck with fixing your problem!
Cheers!
Wish me luck, today I'm headed to the sprint store to see if the tech can find anything out for me.
Edit: No such luck! The guy told me that when the phone was deactivated thru sprint that the radio was shut down and if I got a contract to activate the phone, then it would work! Hmm I didn't buy that so I told him I programmed it to page plus which worked for a while & bla bla bla... No go. Does anyone know how or if I could send it back to HTC for repair?

No data on three uk

Ok I did an upgrade on Euphoria rom (OTA) yesterday and managed to lose my data . I just get an ! mark. So I went right back to stock and I'm now on 5.01 with no rooting ,i even locked my bootloader . Still no data . After checking the APN settings were correct I thought it maybe my old sim given up as it was one I cut down form a micro , so off to Three I went and got a new shiny nano sim but its still the same. If I drop into the handset a 02 sim it works . I have no idea
Ive fully wiped formatted etc . It seems to be a three to nexus problem . I have read people on sprint having difficulty's but this did used to work. .Any help would be gratefully received
luckybob99 said:
Ok I did an upgrade on Euphoria rom (OTA) yesterday and managed to lose my data . I just get an ! mark. So I went right back to stock and I'm now on 5.01 with no rooting ,i even locked my bootloader . Still no data . After checking the APN settings were correct I thought it maybe my old sim given up as it was one I cut down form a micro , so off to Three I went and got a new shiny nano sim but its still the same. If I drop into the handset a 02 sim it works . I have no idea
Ive fully wiped formatted etc . It seems to be a three to nexus problem . I have read people on sprint having difficulty's but this did used to work. .Any help would be gratefully received
Click to expand...
Click to collapse
Use the google provided factory images and flash back to stock. If it works there you know its something with the custom rom, if it doesnt work its probably a phone problem.
I'm on three, no issues here at all
Your not the only one
I was begining to think i was the only one who had this problem!
Yesterday morning i woke up and to my suprise my signal bar had a (!) it it but it was still displaying my regual signal level.
I switched my wifi of and i couldnt get a data connection just the (!) sign. I got my girlfreind to give me a ring and see if a
call would go through which it didnt it just said that i was unavalible. I then desided that a reboot might sort the problem
but when i my phone booted back up i was presented with the holow triangle signal icon to say that i had to signal. I then
popped my simacard out thinking it could have just been a bit of dust on it. I gave it a little bit of a dust of and popped it back
into my phone and i was given the same no signal and emergency calls only yet it was picking up that there was a simcard inserted.
The day before i had flashed the alpha version of PA so my next thought was that this would be a ROM bug and went ahead and
flashed chroma which i was using prior to PA and i had had no issues with. Held my fingers crossed as it booted up but much to my
dismay i was greated with the same no signal problem but i went into the settings and searched for networks. Three was one of
the network it had picke dup so i tryed to reconnect to it but i got the toast to tell me i couldnt connectto the network and to
try again later. I checked the APN settings and it had automatically grabbed threes APN from the sim card so at this stage i was
completly baffled by them problem.
My next move was to try my sim in my girlfreinds phone and what do you know it worked a charm. As a last shot to check everything
was okay and i was upto date on my bills etc i gave three a ring and they told me there was nothing wrong with my sim and everything
was working as it should be and that it was a problem with my phone.
That brings me to the point i am at now completly baffled as to the problem and slightly angry at the 2 week old phone that had been working
perfectly up until now has suddnely desided to stop with no warning.
So you are not the only one and i expect their are more of us. I am going to flash the offical stock rom from google and see if that does the
trick but im not holding up much hope i feel like im going to have to contact google and find out where the problem lies.
luckybob99 said:
Ok I did an upgrade on Euphoria rom (OTA) yesterday and managed to lose my data . I just get an ! mark. So I went right back to stock and I'm now on 5.01 with no rooting ,i even locked my bootloader . Still no data . After checking the APN settings were correct I thought it maybe my old sim given up as it was one I cut down form a micro , so off to Three I went and got a new shiny nano sim but its still the same. If I drop into the handset a 02 sim it works . I have no idea
Ive fully wiped formatted etc . It seems to be a three to nexus problem . I have read people on sprint having difficulty's but this did used to work. .Any help would be gratefully received
Click to expand...
Click to collapse
Try waiting for a bit before inputting your pin number. This solved the "no network and !-mark" thing. If I input my pin too fast, it will unlock my sim, but won't give any network. I always have to wait few seconds before inputting my pin to get network :/

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