[Q] Scratched chrome on samsung galaxy s - Galaxy S I9000 Q&A, Help & Troubleshooting

hey there everyone,
i have a problemo! ohk i recently purchased a samsung galaxy s i9000 phone and ever since then i have guarded it with my life! but a clumsy friend of mine dropped it and it hit the pavement, but luckily only denting the outer chrome. GRRRRR!!
so is it possible to have it replaced, fixed or does the warranty cover human error?
thank you all
-Dane

I doubt the warranty covers this, but it can't hurt to call Samsung and ask.
You can find the chrome bezel for the i9000 on ebay pretty cheap, if you're confidant swapping something like that.

Different bezels can be purchased in a variety of colours if you are comfortable replacing it yourself
http://www.ebay.com/sch/i.html?_fro..._nkw=galaxy+s+bezel&_sacat=See-All-Categories
Same thing happened to mine, just a small scratch/dent along the top of the chrome bezel. I was going to replace it, but, it doesn't bother me too much.

Related

Optimus 2X build quality

Hi! I was wondering about the general build quality and the durability of this phone!
I have had several HTC phones thru the years, S710, Touch cruise, G1 and hero.
With all of them i was very satisfied with build quality and what falls and dents they could take without being damaged. BUT THEN i got the samsung galaxy s, and build quality sucked, now it have broken on its own twice and i broke the screen twice. So i am now tired sick from samsung and their crappy build quality.
My question therefore is: Is this thing built more solid then the SGS? Is the regular TFT LCD better for my (ab)use?
Thanks for answers and sorry if my english is a little glitchy
olle0047 said:
Hi! I was wondering about the general build quality and the durability of this phone!
I have had several HTC phones thru the years, S710, Touch cruise, G1 and hero.
With all of them i was very satisfied with build quality and what falls and dents they could take without being damaged. BUT THEN i got the samsung galaxy s, and build quality sucked, now it have broken on its own twice and i broke the screen twice. So i am now tired sick from samsung and their crappy build quality.
My question therefore is: Is this thing built more solid then the SGS? Is the regular TFT LCD better for my (ab)use?
Thanks for answers and sorry if my english is a little glitchy
Click to expand...
Click to collapse
excuse me sir, but the type of the display has absolutely nothing to do with how strong (durable) the phone is. only the glass that PROTECTS the display matters. samsung galaxy s and lg optimus both have gorrila glass (good stuff for resistance against scraches) i think htc hero also has it.
not sure how you managed to destroy it so well though
but on the general lg optimus 2x build quality is MUCH MUCH better than galaxy s, much more solid phone, samsung feels crap.
Great! Wellmy problem has been that the screen inside the glass broke, both times the glass was intact. On other devices like a itouch 1g the glass broke but not the screen on the inside and it was still useable.
Well, firstly the screen died altogether while i was holding the phone trying to surf the web. No problem samsung took the phone in and replaced the screen. Next abouth one month later my touch buttons died, a little more of a hassle getting samsung to take the phone back this time. A couple of phonecalls and contact with samsung themselfes and they took it in for repair, kept it for 3 weeks and it got back fine.
Then i dropped the phone between one and two feet onto concrete floor, yes i admit this is my fault, but i feel this is something the phone should have managed. Especially since i had a gel cover thingy around it. This time i changed the screen myself, no problem. Then i got on my bike home from work about one month ago, put my phone in my pocket, and altso my keys. Got home and the inner AMOLED was broken again.
Might be that im not carefull enough with the device, but i feel its just a bit too fragile :/
But thanks for the answer and i will probably buy one of these, they go real cheap around here now
Only around 500USD wich i think is pretty darn good for this device.
olle0047 said:
Great! Wellmy problem has been that the screen inside the glass broke, both times the glass was intact. On other devices like a itouch 1g the glass broke but not the screen on the inside and it was still useable.
Well, firstly the screen died altogether while i was holding the phone trying to surf the web. No problem samsung took the phone in and replaced the screen. Next abouth one month later my touch buttons died, a little more of a hassle getting samsung to take the phone back this time. A couple of phonecalls and contact with samsung themselfes and they took it in for repair, kept it for 3 weeks and it got back fine.
Then i dropped the phone between one and two feet onto concrete floor, yes i admit this is my fault, but i feel this is something the phone should have managed. Especially since i had a gel cover thingy around it. This time i changed the screen myself, no problem. Then i got on my bike home from work about one month ago, put my phone in my pocket, and altso my keys. Got home and the inner AMOLED was broken again.
Might be that im not carefull enough with the device, but i feel its just a bit too fragile :/
But thanks for the answer and i will probably buy one of these, they go real cheap around here now
Only around 500USD wich i think is pretty darn good for this device.
Click to expand...
Click to collapse
you are one unlucky ole' chap must i say
The metallic band that surrounds the phone scratched far to easy. I have a few marks in there and I keep it well protected. I hate to see what happens if this was dropped onto concrete.
I think it's pretty well built. Feels solid, doesn't creak, weighty but not too heavy etc
pmcguire said:
The metallic band that surrounds the phone scratched far to easy. I have a few marks in there and I keep it well protected. I hate to see what happens if this was dropped onto concrete.
Click to expand...
Click to collapse
I thought it was plastic. Why do you think it's metal?
Build quality seems good though, no noise and everything seems tight and in place. Only thing concerning me is the battery cover. What happens to the clips when removing it 100 times? I'm afraid it might get a bit loose.
I haven't dropped it yet, so not sure how it handles such things. Corners on the glass seems ok protected..
Stikkontakt said:
I thought it was plastic. Why do you think it's metal?
Click to expand...
Click to collapse
I didn't say it was metal, I said it was metallic (ie looks like metal)
Either way it's very weak and marks easily leaving black marks in it. Really unhappy with my phone and hope to get rid ASAP.
aah..
Well, painted plastic does scratch easily in general. Not easy to avoid..
I don't really care though..
They should build the whole thing with Gorilla glass, it wouls be smudgetastic but indestructible and unscratchable.
not a single scratch on mine.... have it fot 2,5 months now....
pmcguire said:
I didn't say it was metal, I said it was metallic (ie looks like metal)
Either way it's very weak and marks easily leaving black marks in it. Really unhappy with my phone and hope to get rid ASAP.
Click to expand...
Click to collapse
Build quality is good, but this metalic plastic is really bad.
Jossermuntjewerf said:
not a single scratch on mine.... have it fot 2,5 months now....
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Click to collapse
Same here. Looks as nice as the day it was unboxed. I am usually careful when attaching the USB cable, though.
I ended up buying the phone
So far i am very satisfyed, very good build quality. Fast and snappy with CM7 #49.
Sent from my Optimus 2X using XDA App

Dealing with cracks?

Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
lotherius said:
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
Click to expand...
Click to collapse
I know what you mean about the cracking - I think all TP users share our remorse.
I don't know what HP charges, or even if that's an option with them, considering how quickly they dropped any sort of support for us after launch.
What I've done in regards to the cracking is just dab a small amount of super glue on/in the cracked plastic (while paying mind to the speakers!) and hold it there for a hot second. Then, I throw back on the official HP case and pretend the cosmetic issue doesn't exist...... Until I find a new crack..... and then, it's rinse and repeat.
As for the Skinomi protector, I don't have one (although highly contemplating getting one, now) but, you can find it cheaper on Amazon. However, this SKIN got better reviews, plus it's cheaper!
/sigh
I also had my case replaced due to cracking around the speakers. From the sound of it, it may just always happen. I plan to just put dabs of super glue if it starts again, and not worry about it. I've heard some people saying they think it's from using a case (ie putting too much pressure on it), and others saying it's just a manufacturing defect. Unless it completely falls apart, it shouldn't really cause problems, hopefully. If anything, maybe just put it in some case, even like a TPU wrap.
the cracks on my speakers have gotten way worse
the cracks propagated to the back side, plus, cracks appear on the microusb connector as well
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
anyways, looking at the skinomi link, it looks pretty promising
it will hide the cracks for sure, plus, i have always hated the matte finish on the back because it's a dirt magnet
anonxlg said:
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
Click to expand...
Click to collapse
Honestly, though I can't see *how* the official case can be causing the problem.
Many people had cracks when their devices were brand new, and didn't have the case because it still cost like fiddy bux at the time. HP even tried sending out cases to people as a preventative.
Also, I "manage" four Touchpads. So far, mine is the only one that has cracked - twice now. The others also use the official case. However, only two of them get used heavily, mine and the girlfriend's. She insists that I must be rough with my Touchpad, but I am definitely not rough with it - I am extremely careful. Her case shows scars from being dropped, chewed on by dogs(!), etc... but no cracks.
I wonder if there's a "usage scenario" that causes something internal to heat causing the cracks. But I've never noticed my TP getting excessively hot. It's just whether or not you got a good backplate or not.
When I had my first Touchpad repaired under warranty, the new backplate it came with had a fit much better than any of the others we'd bought. It fit perfectly flush with the glass and had no uneven spots around the edge. None of the other Touchpads we have matched that level of fit. Unfortunately, my girlfriend took that Touchpad to gift to someone else, and left me with one of the ones that had a less than perfect fit. I think the level of fit of the original backplate has a lot to do with whether or not it cracks.
I did find a place online that sells replacement backplates, but they're like $50 a pop... Not worth it even for those of us that paid $200 for our 32gb touchpads. http://www.portatronics.com/product_info.php?info=p10245_HP-Touchpad-Backplate-Part-Only.html -- I don't know anything about that site or the part. Oddly enough, it also isn't listed if you search by category on their website. I could only find it by google search. It lets me add it to the cart, but who knows if it is actually available.
Shortly after I noticed the cracks I bought a Stealtharmor cover for the back while it was on sale.. Nearly a year later and the cracks haven't gotten any worse.

Galaxy S5 Active Glass+digitizer

I have never had to replace the in a cell phone before but my wife managed to break the glass on the S5 Active (SM-G870A).
Has anyone else had to deal with this yet? I have searched every source I could find for the glass but it doesn't appear to be on the market yet.
Searching Alibaba for the glass comes up with glass for an s5mini glass replacement :-/
Thanks in advance,
Dave
Really frustrated
davisionz said:
I have never had to replace the in a cell phone before but my wife managed to break the glass on the S5 Active (SM-G870A).
Has anyone else had to deal with this yet? I have searched every source I could find for the glass but it doesn't appear to be on the market yet.
Searching Alibaba for the glass comes up with glass for an s5mini glass replacement :-/
Thanks in advance,
Dave
Click to expand...
Click to collapse
Same here I dont believe there is a replacement glass yet, which is really frustrating when it comes to Asurian bull crap which is the insurance company for any sort of replacement devices.. $199 is the deductible .
I need my samsung galaxy s5 active glass repair The phone still works great the glass is not good can yous help???? I bought the glass for it but there are no vidoes to show only the SAMSUNG GALAXY S5 but not for a samsung galaxy s5 activ ,is it the same way ,This is what I bought for it from eBay New-Outer-Screen-Glass-Lens-for-Samsung-Galaxy-S5-Active-AT-T-G870A-G870-Black it's the glass only every one say it have the Digitizer built on the glass if so why do they sell the glass only I need help please thank yous all... New-Outer-Screen-Glass-Lens-for-Samsung-Galaxy-S5-Active-AT-T-G870A-G870-Black AKA Sonny have a nice weekend ahead...
DrySonny.
Is just the glass broken? The digitiser is all OK? Just so you know there iscavhigh chance your phone will no longer be water/dust resident if you do this.
It's not hard. Do you have the tools? Heat gun (a hair dryer could work) pics ( guitar pick could work) .
Just go slow and make sure you heat the glass up lots.
If you want it to be 100% you will have to glue the digi to the glass. This all depends on how mechanically inclined you are and you will need more tools and skills.
I realize the OP is over a year old. But I was recently looking for a replacement screen for my S5 as well. I came across this website that also has a screen replacement for the G870A.
http://www.etradesupply.com/samsung...870a-lcd-digitizer-touch-screen-assembly.html
Also check ifixit.com for device tear down instructions.

[Q] Samsung Clear View case scratched my screen

Hi all
I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos
Anybody else experienced this???
galijanach said:
Hi all
I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos
Anybody else experienced this???
Click to expand...
Click to collapse
What does the inside of the case look like? Can you see damage on there as well?
Samsung Clear View case scratches screen
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
charnapops said:
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
Click to expand...
Click to collapse
I am totally shocked! i thought mine was bad but seeing yours making me cry
charnapops said:
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER:crying:
Click to expand...
Click to collapse
Wow, I am totally shocked!
My S6 edge has more scratches than my S5 which I never really looked after so it seems like the glass isn't as scratch proof as previous generations, not helped by the fact of the issue of getting a decent screen protector.
Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a £800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
galijanach said:
Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a £800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something
Click to expand...
Click to collapse
My friend has the S6 and that doesn't have a mark on it, could be a downside of the edge screen?
I've attached a shot of my home button, it looks like it would rub off but it won't, they are scratches
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
Click to expand...
Click to collapse
Hasn't been that easy with the S6 Edge
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
Click to expand...
Click to collapse
Not logical at all.
I had many other phones with similar cases and none was fitted with a screen protector. All were pristine. My HTC One M8 with a similar case doesn't exhibit any of these issues. I think perhaps the screen on the S6 Edge (don't know if the non edge is experiencing the same issues) is rubbish and the Clear View case doesn't help at all and makes it worse.
Samsung UK have just rang me to let me know that they are now aware of this and passed it on to the head office (wherever that may be) to make a decision. The more of us calling them the better. They need to be aware of the grand scale of this.
here some interesting links. Make sure you read the comments below too:
http://www.xda-developers.com/is-your-galaxy-s6-edge-pre-scratched/
http://forums.androidcentral.com/samsung-galaxy-s6-edge/514904-screen-scratching-easily.html
http://www.redmondpie.com/galaxy-s6-has-a-new-problem-scratched-camera-lens-cover-chipping-paint/
I hope Samsung read this
just the same, got scracthes al over the screen with only 2 weeks of use, sooo bad samsung, lets create #covergate !!!!!!!!!!!!!
yeye2 said:
just the same, got scracthes al over the screen with only 2 weeks of use, sooo bad samsung, lets create #covergate !!!!!!!!!!!!!
Click to expand...
Click to collapse
#S6scratchgate sounds good too!
galijanach said:
Not logical at all.
I had many other phones with similar cases and none was fitted with a screen protector. All were pristine. My HTC One M8 with a similar case doesn't exhibit any of these issues. I think perhaps the screen on the S6 Edge (don't know if the non edge is experiencing the same issues) is rubbish and the Clear View case doesn't help at all and makes it worse.
Click to expand...
Click to collapse
I think having hard plastic instead of a fabric has probably amplified the issue but it does seem like the S6 edges screen is prone to scratching easier than other GG3/4 phones
logicl (sic) LOGICAL?
blue13x said:
Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
Click to expand...
Click to collapse
No it isn't "LOGICAL". I have never needed screen protectors on any previous phones and I have had a variety of covers. I didn't realise this was a forum for clever arse comments!!??
AND, furthermore, Samsung UK are aware of this issue and are currently dealing with my problem as I am not the first person to bring it to their attention
---------- Post added at 02:19 PM ---------- Previous post was at 02:12 PM ----------
galijanach said:
Samsung UK have just rang me to let me know that they are now aware of this and passed it on to the head office (wherever that may be) to make a decision. The more of us calling them the better. They need to be aware of the grand scale of this.
Click to expand...
Click to collapse
Hi there. I have just been on the phone with Samsung for half an hour and they agree there is an issue and are aware of other cases so I guess the more people say something there may be chance we can have a reasonable outcome. I've been asked to send photographs and receipts so that's a start. Good luck
It's not just S6 Edge. My Clear View case has scratched my S6 although not as badly as in these images.
I would say there are several problems with the case. First like the previous poster said the lid is too hard. Second (at least for the S6 case) the lid has some room to move. The Dot view case I had for my HTC M8 was soft and more fixed so that it would not move against the screen. Third, and this one I'm not sure matter as much, the case seems to gather a lot of static electricity, thus attracting small particles.
As a comparison I have these phones
HTC M8 with dot view cover. After a year of usage the screen is completely flawless. I couldn't find the least mark on it
S4 Active used for 2 years without any case. Has some small hairline scratches that are not very disturbing
S6 used with Clear view cover. The first day it had bigger marks on the screen than my 2 year S4 active. I thought it was just really bad luck so I kept using the cover and now the screen has a lot more blemishes.
First of all thanks a million guys for the heads up, I was that close of getting one of these covers considering how nice looking and catchy it is, but to think it can do such scratches to the screen, I mean come one, what was that talk about Corning Gorilla Glass 4 and how hard it is to get broken let alone get scratched, I know we all saw a lot of drop-test videos official and non-official (some times they throw it face down on rocks and really pointy and hard surfaces) yet they some times get no scratches at all, so for this cover to do such damage, it's a shame really, and in my humble opinion it's not Logical at all for the cover to do such scratches, I read the headlines but couldn't believe it until I saw the pictures, I was shocked of it really, and I'm now more afraid than ever of dropping the phone, and a screen protector of any kind now is a must, for my old S5 I didn't have to worry about the screen at all, and I dropped it sometimes face down, but I have never dealt with such scratches knowing that I used the device for more than 6 months before I could buy a tempered glass screen protector.
not only the edge
normal S6 here..same issue..day after I got my clear cover scratches appared
---------- Post added at 03:33 PM ---------- Previous post was at 03:32 PM ----------
Ahmedivx said:
First of all thanks a million guys for the heads up, I was that close of getting one of these covers considering how nice looking and catchy it is, but to think it can do such scratches to the screen, I mean come one, what was that talk about Corning Gorilla Glass 4 and how hard it is to get broken let alone get scratched, I know we all saw a lot of drop-test videos official and non-official (some times they throw it face down on rocks and really pointy and hard surfaces) yet they some times get no scratches at all, so for this cover to do such damage, it's a shame really, and in my humble opinion it's not Logical at all for the cover to do such scratches, I read the headlines but couldn't believe it until I saw the pictures, I was shocked of it really, and I'm now more afraid than ever of dropping the phone, and a screen protector of any kind now is a must, for my old S5 I didn't have to worry about the screen at all, and I dropped it sometimes face down, but I have never dealt with such scratches knowing that I used the device for more than 6 months before I could buy a tempered glass screen protector.
Click to expand...
Click to collapse
it is absolutly true(sadly)
just starting posting photos in twitter with #S6scratchgate
already contacted by samsung spain but lets post our photos so everyone knows that there is something wrong with s6 and S6 edge screens

TAB S2 9.7 with cracked glass but fully working screen/digitizer. Why,How

Hi everyone,
I have a relative with a TAB S2 9.7 that has a cracked screen. The user is quite disappointed with it since it wasn't dropped. She can't recall even hitting it against anything and wonders how it could have happened. The curious part is that she says the screen looked normal, but cracked when she put one of those pens with a soft rubber tip on it (she usually uses those to keep the screen free from smudges)
The screen has some spiderweb cracks centered in a point, so my theory is that perhaps she had it in a bag or something and pressure from a pointy item damaged it, slowly cracking util the light pressure from the pen made it obvious. It's always in a sleeve, but it's a fairly soft sleeve so maybe that was the case. The other possibility would me some sort of manufacturing defect making it crack, but I haven't heard of that before.
This is a person who doesn't have much money and tool really good care of the Tab, I've seen her handle the thing as if it was a precious item given the effort it took to buy it so I feel really bad about it. It's that look of disappointment of the kid who just dropped his icecream ball and cannot afford another.
The OLED panel seems to work perfectly, touch sensitivity is normal, etc. Seems to be just the thin top glass layer. I found the part for around 22 Eur, but installing seems complex. I'm sure I can't pull it off.
Anyone has any suggestions on how to have it fixed? Also, on how it could have happened without drops or obvious impacts? I was thinking about getting an S2 for myself now that prices are finally going down, but If I can't figure it out, perhaps I'll offer her a new one when I can... sigh...
Thanks
I'd just send it for repair especially if it still has warranty.
Even if it's not under warranty it may not be as expensive as you would think to repair.
Very little chance of repairing this successfully yourself unless you buy the whole lcd/touchscreen as a unit which would probably cost as much as getting it repaired.
ashyx said:
I'd just send it for repair especially if it still has warranty.
Even if it's not under warranty it may not be as expensive as you would think to repair.
Very little chance of repairing this successfully yourself unless you by the whole lcd/touchscreen as a unit which would probably cost as much as getting it repaired.
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In fact, you have to have a special "heat box" to soften the glue just to get the back off. That's why the first thing I did with mine was to get a GOOD screen protector. One costing over $20. NOT a cheap "film" protector. Depending upon how bad the glass is cracked, putting a good screen protector on even now, to keep the cracks from spreading, might make the tablet serviceable.
I've changed the glass digitizer on several tablet but wouldn't even attempt to on an S2.
lewmur said:
Depending upon how bad the glass is cracked, putting a good screen protector on even now, to keep the cracks from spreading, might make the tablet serviceable.
I've changed the glass digitizer on several tablet but wouldn't even attempt to on an S2.
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Agreed, if it's still usable put a screen protector on it.
It's what I did for my 3 year Olds tablet which he has a habit of testing newton's law of gravity with.
Definitely go for repair. My S2 screen cracked when it was propped up by its case and fell back onto the kitchen worktop, so not even dropped. I suspect it wasn't their fault at all and a screen protector would have done nothing whatsoever to prevent it.

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