I seem to be locked out of Google Wallet on my Nexus S 4G. I have been GW for 4 months on custom roms with no issues. The other day when flashing a peter Alfonso ICS Rom (full wipe) and launching GW App i got the error message Secure Element Not Responding. Since then i have re wiped and re flashed, Unrooted to stock 2.3.7 and re rooted back to CM9 and i still get the error message on any rom i try whether i am rooted and un rooted.
I even tries a nandroid back up when GW was working and it still wont work.
Can anyone help me out. ?
You will need to make a phone call to Money Network or Google for a "master reset". I called the Money Network number last night (01/29/12) around 11pm and I am waiting for a call back from them.
This seems to be happening a lot to Galaxy Nexus owners. I think mine was a result of restoring wallet data from Titanium backup. I do not think Google Wallet should be included with ICS Gapps.
Luckily, our phone is officially supported, some Galaxy Nexus owners are getting pushback from Money Network/Google when requesting a master reset.
Here are the numbers listed on the Google Wallet "Contact Us" page:
For Google Wallet related questions contact google toll-free at 855-492-5538
For Google Prepaid Card questions contact Money Network at 855-896-0693
I feel like maybe I should have contacted the Google number as opposed to the Money Network number, the CSR said she had to contact Google. Maybe this will save a step. She said it can be 24-48 hours before someone contacts you. I will update this post with the number that calls me.
You mean this type of reset:
http://support.sprint.com/support/t...eset_Samsung_Nexus_S_4G_from_Google/25162-101 ?
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Nick N said:
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Click to expand...
Click to collapse
Thanks .. awaiting your response !
Still no contact as of 3:45pm, maybe someone wants to try contacting Google using this method?:
http://support.google.com/wallet/bi...contact_policy&policy=mobile&test=country-US&
I would do it, but I do not want them to get annoyed since I am still in their 24-48 hour contact window.
I spoke to the Google Wallet team and there responce was it was a hardware issue and item needs to either be replaced or repaired by Sprint or Samsung. Not sure how it bacame a hardware issue ?
Anyways i took my phone to sprint repair and gonna pick it up at 5pm to see what they can do to fix.
Here is the response i got:
Re: [#955******] Follow-up to Google Wallet
Google Wallet Support [email protected]
1:37 PM (2 hours ago)
to me
Hi Nathan,
Thank you for calling Google Wallet. To have the secure element looked at
for assistance, I suggest contact a Sprint Service shop for this matter.
With the Secure Element not responding, its a matter with the hardware of
the device.
It was a pleasure assisting you today. Feel free to contact us again if
you have any additional questions regarding Google Wallet or visit our
Help Center at http://www.google.com/support/wallet
Sincerely,
Paul
The Google Wallet Team
Any updates? I am still waiting for my call.
Went back to sprint store this evening and they said they did a master reset and the problem was still there.
They offered me a replacement phone (refurbished) which will come in 3 days. They also told me they don't know what the problem is or how it occurred.
I don't know what caused this but I'm gonna avoid using g wallet on my replacement till there is a fix.
Really a strange issue that google wallet is malfunctioning the hardware !
At least you will get a replacement!
2 questions:
1. Did you use an ICS Rom (I think the answer is yes);
2. Did you use Titanium Backup to backup Google Wallet?
There is absolutely nothing a sprint store could do to fix that.
Sent from my Nexus S 4G using XDA App
I'm real happy I got a replacement since phone was 6 months old and was pretty beat up.
1: I did use several ICS ROM's
2:I usually back up all my apps but I don't think the google apps get backed when doing a batch back up with titanium backup so not sure
Money Network called, gave me a few BS steps (remove battery, turn on and off NFC setting, wait 5 minutes). She said if that doesn't work I need a new phone.
it happens when moving between ics and gb roms since rooting could mess with the money... it happened to me a while ago when i unrooted and updated back to 2.3.7 from 2.3.5 but i have a asurion replacement phone so asurion has no problem sending me a phone when this happens...
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Nick N said:
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Click to expand...
Click to collapse
Alright listen carefully. Sprint support and even money network, from my experience, understand nothing when it comes to rooting. On a completely stock phone the issue would be hardware. In this case I'm not convinced. Have u done the msl reset? Use 786 and if that gets u to triangle use the sctrn number which is 72786, then 786. Know that 786 will wipe it internal storage so backup to comp. The point is to wipe so utterly then go to recovery and flash wipe all zip then flash latest vhgomez lota or whatever from, make sure u flash the radio, then bootuo, run thru setup, let it program/activate your phone, once that's all done try wallet and report here.
Goodluck!
PS going stock does not do this kind of wipe if I recall correctly, nor would the sprint store. Not right anyway.
Sent from my Nexus S 4G using XDA Premium App
janspambox said:
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
Click to expand...
Click to collapse
So, it is NOT a hardware issue and somehow fixable. I wish you remembered exactly what you did and started working again.
Not getting a error but it will not let me in google wallet
I was on CM9 and went back to a old NAD back up to stock and pulled the 4.0.4 OTA. Google wallet won't let me in now. I called the google # they asked me same stuff. Asked me my MSID and told me that she would send it up the line and I will get a email about it.
Secure Element Error Message
The NFC transmits information from the secure element. They are both different chips within the phone. If the secure element breaks, NFC will still work, but you will not be able to use Google Wallet on the phone anymore.
The "Secure Element" works closely with the NFC Chip as a security feature. When it is tampered physically or with software (rooting and perhaps changing ROMS), it is set up to destroy itself. When it is destroyed, the only solution is to replace the phone. (Factory Data Reset, unrooted, and revert back to stock will not fix the problem).
Google Tech Support sends a typical email to owners who ends up having this error message:
"We strongly discourage gaining system-level "root" access to your phone if you plan to use Google Wallet. We are unable to support devices with unauthorized operating systems as the security layers of the device may be limited.
If you have other questions, please reply to this email and I'll be happy to help."
I hear it is about 50% hit and miss on rooted phones depending on what owners do with their phones. So, with that said, I would suggest you, as rooted owners stick with the SAME ROM all the way if you want to use Google Wallet. The Secure Element have only 1 life, not "9 lives". You are on your own discretion / risk.
Google will replace the Galaxy Nexus phones for free as long it is stock and not rooted.
Unlocked Galaxy Nexus phones are on sale via Google Play for $399, no contract.
---Sharmy
Related
So I bought a G1 at a really good price the other day. My first android phone. Basically in not so many words this confirmed I'm a wimo guy. So I gave it to my buddy to use. He's coming from a Gravity semi smart phone with the $10 data plan from Tmo. Well at first he plugs in his sim and no problems, he gets full 3G and creates a google account and all is great. He calls me later that night saying he's blocked from the internet now and its saying he needs to upgrade his script to the $25 data plan to use the phone. What wierd is I've seen this before and it always launches Tmo's web2go site saying you need to upgrade. His loads up google fine, can search google, but can't actually goto any other sites. I thought this was wierd but may be tmo give you a full connection for a couple hours to register the phone. So now he's ready to upgrade to the $25 data plan and he says every day it erases his contacts and he has to re import them from his sim card everyday. I'm wondering if the google backup is having something to do with this? Or have anyone else had an issue like this? I do have the full data plan and plan on testing this out this week to see if it happens to me too.
I think with Android Phones it syncs with Google Account and needs a Data Plan to sync contacts..
thats a simple idea, but im sure its not that at all jus an idea
That what I'm thinking. I'm figuring he's importing his contacts. It goes to update and merge them to google. Finds google empty or can't contact google, and wipes them all out back to stock. I'm gonna test it myself with my card here soon so If I figure anything out I'll post it.
If he can ask him if he can get on wifi and try to sync with google that way and see if they will stick
ilostchild said:
If he can ask him if he can get on wifi and try to sync with google that way and see if they will stick
Click to expand...
Click to collapse
My test should be fine, he doesn't mind paying the extra money for the smartphone package he's just worried the phones broken. I on the other hand am leaning towards user error, needing a script to get to google, or software error. Which I would imagine I could cure by flashing a new rom.
O it would be the same as your test that you want be it wont require you taking out your sim, and putting it in the phone then turning on blah blah... jus quick and fast if it saves it then needs the data to work
That would be a good idea because I don't like taking out my sim. I've always had great luck with them till this phone. It killed 3 of my cards because it had a locked pin in the simcard port. I finally realized what was happening and jiggled it and it loosened up and fixed it. But I already took back the phone and wiped it so I need a data connection and google account to just boot it again. I'll just trade out my HD2 for a G1 for the week..
j/k I'll give this damn android a fair shot.
I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Chaosin1983 said:
I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Click to expand...
Click to collapse
Try to install plan b from the market. You can install it remotely from Google play using a web browser and should be able to get the GPS coordinates of your phone providing the thief has not removed your Google account. Do it asap to increase your chances.
+1 Good idea, However The phone will need to have internet access to receive the remote download.
Dont suppose you had Lookout installed ?? On my device it is un-installable, and i can remotely turn GPS on / off, Track the phone, Wipe everything, Lock the device, and even make the phone scream !! (useful for when you are tracking and a close enough to hear it)
I hope you get it back !!
Changing the password won't let the thief use any of the services you have logged into. The app should request him for the new password. Do it ASAP!
I feel for you man! Had my iPod touch, Optimus 2X and Galaxy SII stolen!
Sent from my GT-N7000 using XDA
first of all sorry you, that's one of the worst things that can happen to a phone.
if you think the theft is using your phone only with a different simcard you have the following options:
- try planb (as already mentioned above) to locate your phone.
- if you have a google account on the phone, try android lost that will gain you the full control over the phone including locating it, taking photos of the cameras and wiping the complete data of the device out. its a really great tool .
- if you have a Samsung account on your phone, try the samsung dive website with this you can also do things like locating or wiping data view call logs and so on.
if all the above fail you should change the passwords of all your accounts used on the phone, especially the email accounts. also try to contact your provider, really few of them provide a location service based on the imei number of the device. and also some of them offer the service to put the device's imei number to a ban list so the phone is useless at all because it cant login in to the gsm network.
*EDIT*: go to the police and let them give you a document that the phone is stolen, and the imei and serial numbers. give this document to samsung and they will put the device to a blacklist, so the device wont get service/support/repair anymore.
i hope some of this become useful to you
Best thing would be to:
1- Track it (with the app said above) or with Samsung Dive!
2- Find the perp
3- Beat him with a cow bone
4- Retrieve the phone
5- Send it to me for inspection
Hi guys, thanks for your help, I installed Plan B a few hours after the OP, but still no email...I would gladly beat the crap out of the theif, but I fear I won't see my note again, I have already ordered another one, this time I will install every tracking anti theft app available...
Anyhow, after this, I installed Lookout on my Girlfriends Note, and tried out the tracking, the tracking is not that accurate, it positions the phone within a 2 Km radius...any other app that would be more accurate?
Thanks,
Im using avast and i have to say its working well, it has a ton of features, you can make mobile data persistent with a single text making tracking that bit more accurate
combine it with the screaming feature of lookout and you should be able to hear it if you are close enough.
Try samsung dive
http://www.samsungdive.com
Lol samsung dive will dissapear when factory reset
Sent from my GT-N7000 using Tapatalk 2
Little late for the original poster but Cerberus is a nice app too. I got in on a free promotion. I have it activated and don't even think about till I get an email saying that I changed my sim. You can remotely hide the app, wipe phone/sdcard have a login screen pop up appear, record video and or audio and map in real time.
Even though I think tracking your kids is creepy, I can see how some parents would love to install it on their kid's phone.
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Well in avast, you can remotely activate data network even if the thief switches it off, It also has stealth mode where it hides all traces of being installed.
If you are rooted it can even withstand a factory reset.
Chaosin1983 said:
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Click to expand...
Click to collapse
GPS also needs data connectivity.
ravi_buz said:
GPS also needs data connectivity.
Click to expand...
Click to collapse
I've used GPS trakcing with data off before ...it will track you even if the map does not render...afterwards when you get connectivity the map will be displayed along with your tracking info.
GPS don't requires data connection thogh, tracking won't work without data connection.
GPS fix the position without data connection, but for tracking you need to pass that information to server, which needs data connection.
can i unblock a samsung galaxy note ?
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Strange. Post could be chameleon or possibly victim of stolen phone.
Sent from my GT-N7000 using xda premium
salmavic said:
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Click to expand...
Click to collapse
maybe, but how do I know you didnt steal it yourself/know you bought a stolen phone?
Salmavic please return that phone to chaosin! Lol jk
_______________
Via GT-n7OOO using xda app-lite
Long story short, my first HTC One had dead pixels so I warranty exchanged it. Stupidly, I assumed T-Mobile would factory reset my phone before selling it as a refurb, but no. A few days ago, I started getting random instant uploads on my Google+. Then, my Facebook was locked due to account activity in MEXICO (also where the photos were located), and now, I checked my Gmail, and there are sent messages to random people I do not know. I have changed my passwords, but what I'm wondering is, can T-Mobile really get away with this? They took a phone they knowingly know was defective, did not even turn it on to look at it or reset it, and sold it (or gave it) to some guy in Mexico.
What can I do? Who knows what sensitive information that person took? Obviously, since they've been using my account, they couldn't possibly think they were using their own account. T-Mobile is not open for customer support until the morning, but I'm FREAKING OUT and absolutely furious that something like this was allowed to happen.
first of all that really sucks that that happened. i cant imagine what that other person in "mexico" could have taken from your personal info wise....
i would call them and see what happened. make sure to also monitor your credit. you never know what they could have taken.
that is a pretty ridiculous breach of private info if you ask me
I feel bad for you that this happened. But really you should have done the factory reset before you sent it back. There is no way I would send my phone without doing this
Sent from my SGH-T999 using xda app-developers app
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck.
aznxk3vi17 said:
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck. And thanks, everyone, for calling me stupid.
Click to expand...
Click to collapse
Go for it and let us know what happens. Expect to speak with a supervisor, because a normal employee most likely legitimately won't be able to help your situation. Know what you're going to ask them for (compensation or whatever it is you're looking for).
I know that at AT&T, they reset your device when you exchange it.
Thread cleaned
No reason for calling anybody stupid. It might have not been the best idea, but still we can keep a civilized tone here.
cheers
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
aznxk3vi17 said:
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
Click to expand...
Click to collapse
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
cschmitt said:
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
Click to expand...
Click to collapse
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
Product F(RED) said:
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
Click to expand...
Click to collapse
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
aznxk3vi17 said:
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
Click to expand...
Click to collapse
I don't think changing your password back would work. You don't need a SIM card in the phone for it to work. It needs any data connection (e.g. Wifi).
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
rester555 said:
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
Click to expand...
Click to collapse
Option 1: You could try revoking the Motorola website login connect on you Google account page and re sign up.
Option 2: Sign up with a different gmail or email account on Motorola support then register the IMEI # of the Nexus 6 on that account.
I was on call support for 30 mins trying different things and the last option was the only one that worked. The first option was said to work for some people.
I tried option 2 and I still can't get to that page.
Sent from my Nexus 6 using XDA Free mobile app
Same for me
I have tried signing up for moto care about five time since receiving their offer email on Dec 5. Absolutely no luck. Once I got as far as registering the device, but it didn't like my IMEI (keep in mind that I purchased it from motorola.com). Can't even add the device My Stuff, because Verizon isn't a value in the drop down box.
Was in a chat with CR yesterday and he was unable to resolve the issue. He told me that someone from insurance would call within an hour and, guess what, nobody called.
My frustration grows, as I'm sure that the process will exceed the 30 day purchase window and for me will no longer be a valid option.
That is unacceptable and I would raise hell if this happens.
Sent from my Nexus 6 using XDA Free mobile app
Same exact thing happened to me. I've used the chat with them 3 times and called once. Still having the issue. They said i should still be able to add it on. They also said i should be able to call tomorrow and add it, but i doubt that'll be the case. This is all kinds of FUBAR and regardless, to make it good customer service, it should be added on regardless of time frame, since there is plenty of record of me trying to add it. Only makes sense.
I would hope you're right.
CS does seem receptive. However, I have been promised a call back from their higher tiered (forgot the name) CS twice now "within the hour" of my call and have gone unfulfilled. Hate to say it, but I'm having flashbacks to Comcast CS. Getting real tedious.
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
Just Got the Phone With Customer Support
Well, it seems Motorola does not have this issue figured out. I called. They promised to call me back every day that the issue is still unresolved. Hope for the best...
UPDATE
Motorola seems to be trying to address the problem. I can now type my IMEI number and get a successful response from the website. But it is a false positive because my N6 still is not showing up in MyStuff.
Here's the weird trick I used to purchase MotoCar for my N6.
I use both macs and PCs. After failure after failure on both platforms I tried one last thing. Using safari on my mac I went to the "my stuff" page. It failed to load after several attempts, like everyone else. Then I selected the entire page to be shown in the mac dashboard.
When I opened my dashboard, sure enough, there was the loaded Moto "my stuff" windowed page loaded and working. I then went to add devices and from there, within dashboard, I selected my N6 and added MotoCare.
Can anyone else try this and let me know if it works? I've been reading this thread for weeks and have been hesitant to tell others to try it because it doesn't make sense that it did work.
comprookie2000 said:
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
Click to expand...
Click to collapse
I have the same issue. I can't add my phone to "My Stuff" because there is no option under Device Administrators on my device to activate Motorola Device Policy!!
I've had multiple conversations with Motorola and I've been getting the run around. Can't believe how big of a headache this has been.
I have tried everything and cant get my devices to show up under My devices. I have a ticket in and every time I call they just say that someone will call me back but no one does. Been working on this since the 14th of December.
I was able to get my device added (supposedly) just a few minutes ago. I selected "Don't Know" for my device and then entered my IMEI and on the next page rather than giving me directions to activate the "Motorola Device Policy" it simply had my IMEI in a text field with an "Add It" button. After clicking said button I was congratulated on adding my device to My Stuff...but
It still does not show up in the My Stuff page. Frankly, I'm getting pretty pissed about this....
I managed to get mine into my stuff after encountering the difficulties mentioned here. I think i added the device logged into in my motocare forums id and added the device through my profile. Make sure you are allowing popups from the moto site. Ibget the option to purchase moto care. Problem is i purchased it already when i got the device. I opened a ticket for that.
Ill try post the exact instructions i used if i can walk thru them later. I know I was on my laptop.
Well, after all the garbage I went through last night entering my IMEI multiple unsuccessful times, I logged in again this morning and had 5 duplicate devices in my stuff and was able to purchase the protection plan and remove the duplicates. It would seem the problem has been resolved... Hopefully
So it would seem the device was indeed added but there is a delay before it would show up. I don't know if it makes a difference but I could not see it in Chrome on my phone. I had to use boat browser set to desktop user agent.
Ok I was able buy moto care and got my nexus6 added to mystuff by getting my device registered @ Motorola Support Forums Device Registration.
I can't post the links
Okay, starting from the beginning.
I bought a slightly used Nexus 6 in excellent shape. When it arrived, I was able to set it up once (with my account, a Google Apps for Business account using my own domain); I set it up temporarily wifi only, waiting to plug in the SIM. After setting it up, I got prompted to upgrade from 5.1.1 to Marshmallow, which I did.
I'm beginning to enjoy the phone, and I look at the Marshmallow version. MRA58K. So, I find that MR58R is out and I decide to upgrade, following the instructions to flash stock recovery. So far, so good. I begin the fastboot process, and it is writing all the files, when it reports it cannot flash the bootloader, it is locked. I missed this part of the step because I was distracted by other events going on in my house, and instead of rebooting the phone at this point to try and unlock the bootloader, I go into recovery mode and tell it to wipe the phone.
The phone wipes, and boots back up as if normal. That is, until I get to the spot where I need to sign in with my Google account. I try signing in with mine, and I can't - I'm told I need the owner account. Great. So I contact the seller, who is a decent enough guy, who trusts me enough to give me temporary access to his account, in the event that's the problem. I can't get in with his account either. Note for my account, I have not reset the password in a long time, and from what the phone seller told me, he has not with is either ( I'm aware of the 72 hour delay if you do).
The phone shows up as a device in my Google Apps for Business account, but I cannot contact it in any way from there. I've tried "fastboot oem unlock" from the SDK tools, but it fails. I can't get past the prompt asking me to log in. Any one who can offer some help here, I'd really appreciate it; if I can get in just once, I know I can fix anything else. I just don't know how.
Additional note - I did manage to remove the phone from the previous user's Android Device Manager, as I have the account credentials. This, however, has not resolved my issue.
I don't get it --I was able to register the phone with my account the first time I set it up. I'm not sure why it doesn't let me sign in with that account now. I had the phone operational for twelve hours before flashing, so I'd think the link between my Google account and it would be just fine.
I just spoke with Google Store support:
Apparently (according to them), regardless of whether you reset your Google account password or not, factory-resetting the phone means the 72-hour wait period until you can get back in begins unless you have removed your Google account from the phone (and/or with Android Device Manager) prior to the factory reset. This was contrary to my understanding of this only happening if you changed the password shortly before resetting the phone.
I guess I'll find out in about two and a half days; I'll update this thread then.